Hyatt Place Fayetteville/Springdale

Never mentioned that pool and hot tub was empty. Said it was a yearly maintenance, why schedule the maintenance at the end of June? Was not told before I checked in. I saw some very disappointed children when they found out. If I had known before hand I wouldn’t have stayed there. Plenty of other hotels that I could have went to for the price of this one.

We picked this specific hotel because of the pool and when we get there it’s out of service with no way of knowing we would’ve booked somewhere else. The pool was our entertainment for the weekend so that ruined plans.

Felt very safe. Entire place was extremely clean and in excellent condition. Beds, linens, couch, towels...all very clean and comfortable. Plenty of outdoor grassy areas to walk pets. Breakfast was really good. No microwave in room, which was surprising, especially since they sell microwaveable food and snacks in the lobby. Pool was nice. Hot tub didn't heat at all...cold water. Apparently they were waiting on a part to come in to repair it. Big disappointment since the hot tub was one of the main reasons I booked this hotel. Bar and bar food was a huge disappointment. There was only 1 other person in the bar, who appeared to be friend of bartender. Bartender was not friendly at all. I ordered a glass of riesling...$12.00...bartender served me a chablis. Ordered a pepperoni pizza...$9.00. It was a tiny microwave pizza. Ordered parmesan french fries. Tasted basically like McDonald fries with a few dried parsley flakes sprinkled on top. I went in the bar 3 more times to purchase items from the snack area and even tho I was the only person in there I felt like I was bothering the bartender. Save yourself the time and money and drink and eat elsewhere.

Place has many nice areas to sit and relax or visit with friends or family. Very well maintained hotel. Workout room excellent with modern equipment and free weights. Pool large enough for decent laps to swim and spotless. Would highly recommend for travelers who would like a quieter place to stay off the main road network with still plenty to do close by

The pool wasn’t open. That was really disappointing because it was the reason we booked this hotel. At check-in, we were told they were going to see if we could swim across the street at their sister property, but we just got the run around and then eventually were told no.

Overall great stay, great breakfast delicious burger at the restaurant. Sadly the hottub was cold, so while it was one reason I booked the room, I was able to take a hot bath to relax. Room very clean, will stay there again. Hope the hot tub is fixed by then.

Overall, I was very impressed with the staff. Everyone was nice and helpful. Rooms were spacious, clean, and quiet. We were only disappointed by the amenities. Unfortunately, we were not informed the pool wouldn't be available when we booked the hotel. With two teenagers, a pool is a must! The next day we were informed the pool was available but not the hot tub. However, there were so many spiders we couldn't even stand to swim. At one point my husband count 15 spiders just in the pool alone. They hotel would have honestly been perfect it wasn't for the pool issue.

The hot tub still was not working

Clean modern hotel with clean comfortable rooms. Friendly efficient staff. Excellent breakfast options. Great pool and spa after a long day of mtn. bike riding. I would definitely stay here again. Excellent for the price.

Room was spacious, clean and comfortable. Excellent bathroom and shower. There was no staff manning the bar and it also closed earlier than the listed time on the website. I didn’t get a chance to hit the pool but it’s indoors and looked nice.

Love this hotel! It is so clean. Smells wonderful everywhere you go. The staff is very friendly and helpful.

Very clean and well appointed hotel in a good location. Didn’t get to use any amenities but the room was very large, clean, and comfortable.

When I arrived to check in, the front desk clerk was talking to some people, looked at the 4 of us in line, and put a sign up saying that they would be back shortly. She didn’t said a word to any of us before she walked away. Multiple staff members walked by and looked at us and never said someone will be right with you or anything. We waited about 10 minutes for the clerk to return. And the refrigerator in the room still had drinks in it from the previous guest.

Everything was very clean and every member of the staff I had with was extremely friendly and helpful

Clean rooms, friendly staff , and breakfast was delicious

Everything thing was great. Very friendly staff, the room was very clean, and it appears to be a relatively new hotel as everything appeared very modern and very clean. Our stay was perfect.

For a Wednesday reservation I arrived 1 hour prior to check-in per the properties policy. No issues with that even though the parking lot was a ghost town. I walked to the front desk where two employees were talking to eachother and requested to check in.They seemed like I was interrupting their chat and was immediately told no rooms were available and would need to wait till 3pm without them even checking my reservation and what type of room I even had. Again fine, as it is per hotel policy even though multiple rooms had to be obviously available. I go back to my vehicle out front to wait the hour out. After 10-15 mins 2 separate groups of patrons walked in and were able to check-in. I grabbed my luggage and returned to the front desk and mentioned I had witnessed two other groups able to check in early and the employee said it was just one group as if that justified it. I get situated in my room and wanted to grab some ice. The bucket was in a cabinet which was odd. I get it out and it had a layer of dust and dirt so bad you could write your name on it. Obviously hadn't been cleaned in awhile so I went to the lobby with new staff.They were very kind and resolved the issue. Hotel doesn't have "do not disturb" signs and have a policy to enter your room every 24 hours. I only stayed one night so this didn't apply but it's a concern your schedule and privacy takes a backseat. Decent breakfast. Like other reviews the staff is a coin flip. Some were great, some don't care at all.

Very clean hotel. Spacious rooms

We have stayed here before when visiting the university of Arkansas, but it now has a terrible odor of mold and pet urine. Never again!

We arrived at 4 PM, expecting to check in (check in was at 3PM), the rooms were not available or cleaned. We didn’t get checked in until 445-450, we had a reservation at 530 and we were unable to get cleaned up and settled before that. We basically had to drop our bags and go. We were not offered any sort of compensation, i.e. later checkout or drink while we waited, and our room was downgraded from the one I paid for. The room smelled like cigarette smoke and BBQ, I’m assuming the cigarette smell came thru the window from outside, some guests on the second floor said they also had that smell in their room. There was half a roll of toilet paper in the bathroom and clumps of hair by the bed and some brown splatter on the wall next to the desk, I’m hoping it was chocolate milk or some sort of sauce. I did enjoy the floors not having carpet and the mattress was nice.

The fourth floor had a loud throbbing buzzing noise. The hotel cheerfully moved me to the third floor which is extremely quiet and peaceful. They are working on getting my aviators jacket to me I left by accident.

The internet service was down so we could not get a key card to our room. The staff had to let us into our room every time we returned to the room. Also the TV was not working due to the internet outage.

Rooms and hotel were very clean. Front desk was friendly and quick to check us in. I only rated the comfort lower as the bed seemed more like an air mattress and felt flat during the night. For that reason, my sleep was terrible. Hopefully, its better if we stay there again.

Excellent hotel overall. The worst I can say is that the mattress and pillows disagreed with me in their firmness, so I woke up most mornings a little sore.

Very clean good location. The downfall was the bed was very hard and pillow too big and hard.

Hotel is nice & we stay here quite a bit but the tv was not operational one of the two days.

Loved this room. It was nice , spacious and quiet

Nice hotel but for the price you don’t even get the basic room cleaning. $600 for 2 days and they don’t even take trash out or make beds? Mediocre breakfast. Horrible mattresses. Looks beautiful but definitely lacking

TV kept 'glitching and freezing up. Outlet was defective. Seems like there were electrical surges possibly. Made clicking sounds. When it clicked, chargers would momentarily cut off and then come back on. Internet was very slow.

I liked the quietness of the room and the black-out blinds.

I had made a reservation fo a king suite! But for some reason they didn’t have one available so we got a nice king room for about half the rate of the suite! We stayed 3 nights! On the second day they had a suite open up and offered it to us at no additional charge! We choose to stay in our room! The management knew it was our honeymoon so he sent up some champagne and lots of snacks as a nice treat for us! The staff was very friendly and the breakfast was good as well!

David at the front desk was absolutely wonderful! I would highly recommend this property for the customer service, cleanliness and location to Fayetteville.

Well maintained and friendly front desk employees.

When I arrived to check in, the front desk clerk was talking to some people, looked at the 4 of us in line, and put a sign up saying that they would be back shortly. She didn’t said a word to any of us before she walked away. Multiple staff members walked by and looked at us and never said someone will be right with you or anything. We waited about 10 minutes for the clerk to return. And the refrigerator in the room still had drinks in it from the previous guest.

We booked a king suite and was told when we arrived that they overbooked and only had double queens left. The guy at the front desk then told us we could go find another hotel that had what we wanted (at 10:30 at night). We asked to talk to management and the guy wouldn't even let us do that and said they wouldn't be back in until 2 days later. We were NOT pleased with the service we received and they made no effort to correct their mistake or even offer a discount for the inconvenience.

One of the front desk employees was very rude and acted very put out by having to help customers. I went down to the lobby to request a blanket for the fold out couch and it really set off the man that was working the front desk. It put him out so much that he threw his keys on the desk and let out a be sigh. Unfortunately the very rude employee will make me think twice about booking there again. He definitely does not need to the face of the hotel!

We left a few personal items and the staff was very helpful and friendly to hold the items until we can return. Great stay, we will return!

The WiFi was down and the staff had to endure a couple of bad additudes that I witnessed. They handled it with grace and provided wonderful service despite the conditions!

For a Wednesday reservation I arrived 1 hour prior to check-in per the properties policy. No issues with that even though the parking lot was a ghost town. I walked to the front desk where two employees were talking to eachother and requested to check in.They seemed like I was interrupting their chat and was immediately told no rooms were available and would need to wait till 3pm without them even checking my reservation and what type of room I even had. Again fine, as it is per hotel policy even though multiple rooms had to be obviously available. I go back to my vehicle out front to wait the hour out. After 10-15 mins 2 separate groups of patrons walked in and were able to check-in. I grabbed my luggage and returned to the front desk and mentioned I had witnessed two other groups able to check in early and the employee said it was just one group as if that justified it. I get situated in my room and wanted to grab some ice. The bucket was in a cabinet which was odd. I get it out and it had a layer of dust and dirt so bad you could write your name on it. Obviously hadn't been cleaned in awhile so I went to the lobby with new staff.They were very kind and resolved the issue. Hotel doesn't have "do not disturb" signs and have a policy to enter your room every 24 hours. I only stayed one night so this didn't apply but it's a concern your schedule and privacy takes a backseat. Decent breakfast. Like other reviews the staff is a coin flip. Some were great, some don't care at all.

The staff was exceptional. Jada and Bee were friendly, helpful, knowledgeable and went above and beyond to make our stay as enjoyable as possible. I will definitely stay again and recommend it to friends.

Easy check in, convenient location.

This property was close to everything, quiet and very clean!

Great location and lots of dining options with a great staff.

Great stay and location.

Updated and clean. Very friendly staff. Nice area

This property is extremely close to Washington Regional Medical Center and is very convenient if you are in town to see a loved one.

Convenient location and clean facility

This is my favorite hotel to stay in when I visit my girls at University of Arkansas. It is always clean, super friendly service, comfortable rooms, decent coffee and tea, and incredibly convenient location - especially for move in as Target is across the street!

Great place. It was full of guests for various events and the lobby and bar stayed full of laughter and fun. We never heard a thing once in our room. Very clean, comfortable, and all needs were met. Close to everything. The check in desk had a pleasant young lady who gave all the info we would need. Check out guy could use some people skills.

Quiet place. Off the main path but close to everything. The staff was friendly and efficient. I loved how dark the room was at night! Breakfast was better than average.

Felt very safe. Entire place was extremely clean and in excellent condition. Beds, linens, couch, towels...all very clean and comfortable. Plenty of outdoor grassy areas to walk pets. Breakfast was really good. No microwave in room, which was surprising, especially since they sell microwaveable food and snacks in the lobby. Pool was nice. Hot tub didn't heat at all...cold water. Apparently they were waiting on a part to come in to repair it. Big disappointment since the hot tub was one of the main reasons I booked this hotel. Bar and bar food was a huge disappointment. There was only 1 other person in the bar, who appeared to be friend of bartender. Bartender was not friendly at all. I ordered a glass of riesling...$12.00...bartender served me a chablis. Ordered a pepperoni pizza...$9.00. It was a tiny microwave pizza. Ordered parmesan french fries. Tasted basically like McDonald fries with a few dried parsley flakes sprinkled on top. I went in the bar 3 more times to purchase items from the snack area and even tho I was the only person in there I felt like I was bothering the bartender. Save yourself the time and money and drink and eat elsewhere.

The breakfast was pretty mediocre, and the lobby had some districting lights. Its a great location and the staff was friendly. Id return based off the location, but id buy breakfast elsewhere.

The rooms were wonderful! The breakfast was very good. Staff was friendly and helpful.

The hotel itself was top notch very new and well thought out spaces. The room was a great size and we loved the spacious bathroom. However, all the sparkles were kinda dimmed with the quality of the bed and pillows just wasn't as comfy as we hoped. We also were less than impressed with the breakfast, it tasted fine but they didn't have like heated trays for it, so it was almost cold when we served ourselves and sat down to eat. We were hoping for a bit more variety as well, some healthy options would have been nice. We also would have loved to have the milks in little cartons for the kids, and maybe some individual yogurts. Definitely overall impressed with the stay and the location of this place just missed the mark on a few things that we've had a better experience elsewhere.

Breakfast was fantastic!

Clean rooms, friendly staff , and breakfast was delicious

Room extremely clean, well lit with comfortable bedding. Hotel conveniently located near restaurants and shopping with easy access to highway. Unfortunately the continental breakfast was lacking. Full disclosure, the hotel was at full capacity however, breakfast is an advertised amenity. All hot items were gone with an hour left of serving time, and no options for fruit, breads. The used dishes and trash were overflowing which is a health concern.

Overall, it was a very nice stay. The room was nice and clean. The staff were friendly. The breakfast was ok, but just ok. 9/10.

Nice, clean, quiet. Comfortable and good basic breakfast.

Room was spacious, clean and comfortable. Excellent bathroom and shower. There was no staff manning the bar and it also closed earlier than the listed time on the website. I didn’t get a chance to hit the pool but it’s indoors and looked nice.