Name: The Opus Westchester, Autograph Collection
Address: 3 Renaissance Square, White Plains, New York, United States of America, White Plains, New York, US
Price range: $258–$5,753 per night
Rating: 8.27

What guests think

At The Opus Westchester, Autograph Collection, travelers consistently praise the spacious, modern rooms and convenient, walkable location, while feedback is mixed on service and amenities, with standout staff interactions tempered by delays, lapses, and occasional maintenance issues.

Dining feedback is highly mixed, with some praising in-room meals and the Red Horse restaurant, while others report poor quality, slow service, missing orders, and surprise charges. Facilities draw varied reactions: the spa earns strong praise, but the pool’s temperature or chlorine, occasional heater outages, and parking fees are recurring complaints. Overall, expect a stylish, comfortable base with strengths in room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa frequently praised; the pool draws mixed feedback on temperature, chlorine, and outages, and valet parking is convenient but expensive for some.

Related guest reviews

8

Tenisha

Aug 15, 2023

·

Stayed 1 night

The hotel is beautiful the rooms are well appointed and clean. The staff are professional and friendly. Valet parking is yuck and convenient. The hotel breakfast menu is decent with a fair variety of options, but it is expensive and service is painfully slow. There is one man working the take out bar and all of the tables by himself.

10

Christina

Jun 11, 2023

·

Stayed 1 night

Enjoyed this hotel so much. Walkable area, so many dinning options & the pool and spa were amazing!

10

Lashawn

May 6, 2024

·

Stayed 1 night

Outstanding service from the front desk team and Daniel in spa gives the best facial. Im back in less than two months. The red horse restaurant food is delicious and the staff is great. Must have the bacon its the best bacon ive ever had. Lol

8

Gokhan

Mar 26, 2025

·

Stayed 1 night

The hotel fee is higher than other hotels. There is also a high nightly parking fee. I made a reservation including breakfast, but I still paid for breakfast.

10

Alison

Jan 15, 2024

·

Stayed 2 nights

Beautiful spa, great room, quiet, easy valet parking, very close to some excellent restaurants. The pool is lovely, temperature both in and out could be a little warmer.

6

Allison

Feb 22, 2025

·

Stayed 1 night

I was underwhelmed by this hotel. While the rooms are spacious, the bedding felt old and not as soft as expected. Bring your own toilet paper—the one they provide is like cardboard! The indoor pool is larger than most, but the chlorine level is so high that it irritated my kids’ eyes. Service was mediocre—when I asked for an extra slice of bread with my entrée, I was told there would be a charge. They also added a fee for room service. Overall, I wouldn’t return.

10

Simone

Jul 21, 2025

·

Stayed 1 night

Although I stayed for 1 night, I wish my stay was a little longer. This hotel exceeds my expectations. I had a wonderful time and stay. The spa was so beautiful and amazing. I would definitely recommend this hotel.

10

R

Mar 12, 2023

·

Stayed 1 night

Windows open! Squeaky clean! Great pool. Real staff

10

Joanna

Sep 22, 2024

·

Stayed 1 night

Great location clean spacious room. Comfortable bed

6

Somer

Apr 29, 2024

·

Stayed 1 night

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are often described as very clean and well maintained. A few guests noted upkeep issues in common areas and occasional in-room maintenance problems.

Related guest reviews

10

Luvion

Sep 21, 2025

·

Stayed 2 nights

Clean and modern

4

Henry

May 9, 2023

·

This hotel is centrally located in White Plains. A few points to keep in mind. If you are planning on venturing out during the evening hours, keep in mind that two homeless shelters are located close to Post Rd and Mamaroneck Rd where most restaurants and bars are located. Cops are constantly there every night. The hotel is a Marriott hotel that is located by the Ritz Carlton and with this in mind one would think that the hotel would be exceptional or even excellent. It is not. The common area floors are not cleaned daily. Food and liquid spills were present, the exact stains, for all four days of our stay. The handle to operate the shower was broken and we had to fit it into place each time we took a shower. The base boards in our room had green tape holding it into place. Stay elsewhere.

10

chapman

Dec 8, 2024

·

Stayed 1 night

The place was clean and comfortable.

10

R

Mar 12, 2023

·

Stayed 1 night

Windows open! Squeaky clean! Great pool. Real staff

8

Charles F

Jan 3, 2023

·

Stayed 19,359 nights

The hotel property is kept up very nicely. My room was very clean and the bed comfortably. I think there should be ice machines on each floor.

10

Israt

Mar 4, 2024

·

Stayed 1 night

Spacious and modern. Very clean and peaceful.

10

Johnny

Mar 13, 2023

·

Stayed 5 nights

Very clean and excellent service from staff.

10

Joanna

Sep 22, 2024

·

Stayed 1 night

Great location clean spacious room. Comfortable bed

8

Dudmire

Sep 3, 2023

·

Stayed 1 night

Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.

8

kathy

Jun 29, 2025

·

Stayed 3 nights

This is advertised as a 5 star property. In my opinion, it is a nice 4 star but it’s the little things that Opus is missing to get it to 5 star. First—soaps and lotions were *not* Le Labo, they were a watered down Marriott version. The pictures need to b updated on the website. I would suggest robes and slippers on hand. (It was my understanding you had to request a robe from housekeeping). Towels were not soft, they were rough and we had to request more—only 3 provided, 2 hand towels, 2 washcloths, no makeup remover. 1 vanity kit, 1 shower cap and the smallest bottle of lotion that’s made for 1 use. Suggest turndown service. Better hairdryers, not cheap ones that don’t work. You have to request water and ice from housekeeping. The locations is nice! The people were kind. Housekeeping was on point. But to reiterate—this is not a 5 star property.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and modern with very comfortable beds, and some offer downtown views. A few guests mentioned noise, older-feeling bedding, or temperature control issues.

Related guest reviews

6

James

Aug 20, 2023

·

Stayed 1 night

It is certainly not a five star property which explains its lacking the Ritz name any more. Aesthetically the rooms and hallways are very cold as was the bedroom's temperature. There is little to recommend unless you are attending an event at the hotel.

10

Joseph

Apr 28, 2024

·

Stayed 1 night

Had an overnight work related stay, rooms were large, great bathroom with tub and excellent bed. Close to all

10

emmanuel

Sep 2, 2024

·

Stayed 1 night

Opus is an excellent place to stay. The rooms and bedding are inviting. I'm happy I chose this hotel on my visit to New York.

10

Melissa

Mar 14, 2025

·

Stayed 1 night

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.

4

Natasha

Nov 5, 2025

·

Stayed 1 night

The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.

10

Amy

Oct 13, 2024

·

Stayed 1 night

super nice beds and super clean property with great food options

10

Joanna

Sep 22, 2024

·

Stayed 1 night

Great location clean spacious room. Comfortable bed

6

Linda

Oct 5, 2025

·

Stayed 1 night

There was an irritating machine type noise - non stop - in our room . Sounded like a wind chamber or loud white noise machine. We told staff but no follow up and it continued all night . Also it took a very(!) long time to get our car. Positives - nice Room and pleasant staff

8

Dudmire

Sep 3, 2023

·

Stayed 1 night

Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.

10

Karen

Oct 19, 2024

·

Stayed 2 nights

The rooms were large and comfortable.

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Service

Many describe staff as friendly and attentive, but recurring complaints include slow or delayed check-in, billing errors, weak follow-up, and some unprofessional front-desk or valet interactions. Room service mistakes and slow restaurant service were also noted.

Related guest reviews

10

Joaquin

Aug 4, 2024

·

Stayed 3 nights

Great property and outstanding service.

6

Annie

Apr 28, 2024

·

Stayed 2 nights

I ordered an Amazon package that was delivered to the property and marked as received by reception. They told me they would check the cameras and call me back. They never did. My expensive shoe order was conveniently misplaced and no one bothered. I am a business travel with an office in White Plains. I will never return due to what is either dishonesty or lack of follow through.

6

Damara

Jul 20, 2024

·

Stayed 1 night

When we checked in weren't able to actually get to our room because we weren’t in the system. So we went to dinner and waited it out

10

luise

Aug 13, 2024

·

Stayed 2 nights

all around great staff, property service.

6

amanda

May 6, 2024

·

Stayed 1 night

We paid for the executive suite and check in should have been at 3pm and we had to wait 2 hours for our room to be ready..when you pay that price for a hotel room it should be ready by check in. It made us late for our plans that evening as we were celebrating our anniversary. So slightly disappointed.

4

Natasha

Nov 5, 2025

·

Stayed 1 night

The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.

6

Linda

Oct 5, 2025

·

Stayed 1 night

There was an irritating machine type noise - non stop - in our room . Sounded like a wind chamber or loud white noise machine. We told staff but no follow up and it continued all night . Also it took a very(!) long time to get our car. Positives - nice Room and pleasant staff

2

Mario

Sep 3, 2023

·

Stayed 1 night

We called the day before coming and was told getting a room around 2 should be no problem. Arrived at 1:20. Didn’t get a room until 4:45. We were late for our nephew’s wedding. We probably won’t return.

6

Miguel

Apr 23, 2025

·

Stayed 1 night

The staff in the front desk charge me twice in my credit card , and also the charge a supposedly a 40 USD FEE , but they charge me 540 USD. I have to call them and fix the problem, but if you don’t call they just keep the money.

6

Somer

Apr 29, 2024

·

Stayed 1 night

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.

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Location

Centrally located in White Plains with easy walking access to restaurants, shops, and the Metro-North station. Convenient for city visits and local activities.

Related guest reviews

10

Christina

Jun 11, 2023

·

Stayed 1 night

Enjoyed this hotel so much. Walkable area, so many dinning options & the pool and spa were amazing!

8

Yanelsi

Jun 14, 2024

·

Stayed 3 nights

Clean, luxury facilities, great food, good service, great location with lots of dining and shopping options. A great place to stay.

10

Joseph

Apr 28, 2024

·

Stayed 1 night

Had an overnight work related stay, rooms were large, great bathroom with tub and excellent bed. Close to all

10

Sharon

Sep 7, 2025

·

Stayed 3 nights

Beautiful hotel. Great location.

10

Alison

Jan 15, 2024

·

Stayed 2 nights

Beautiful spa, great room, quiet, easy valet parking, very close to some excellent restaurants. The pool is lovely, temperature both in and out could be a little warmer.

10

Marc

Aug 5, 2024

·

Stayed 2 nights

10/10 would come back again. Our room was spacious and clean. Lots of restaurants nearby and activities to do. Valet service was great and staff was personable and laidback. I can tell they still have The Ritz-Carlton hospitality ethics which is why the stay was so great!

10

Melissa

Mar 14, 2025

·

Stayed 1 night

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.

8

Antoniette

Jan 13, 2024

·

Stayed 1 night

Central located, nice size room and excellent room service breakfast.

10

Joanna

Sep 22, 2024

·

Stayed 1 night

Great location clean spacious room. Comfortable bed

8

Dudmire

Sep 3, 2023

·

Stayed 1 night

Area is nice, restaurants are walking distance. The hotel has a very chic and luxe vibe. Room was spacious and very clean.

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AI-generated summary based on recent guest reviews

Dining

Food quality ranges from excellent in-room dining and Red Horse meals to poor or inedible dishes, with slow or incorrect service reported. Several guests also noted added fees and breakfast billing issues.

Related guest reviews

8

Tenisha

Aug 15, 2023

·

Stayed 1 night

The hotel is beautiful the rooms are well appointed and clean. The staff are professional and friendly. Valet parking is yuck and convenient. The hotel breakfast menu is decent with a fair variety of options, but it is expensive and service is painfully slow. There is one man working the take out bar and all of the tables by himself.

8

Yanelsi

Jun 14, 2024

·

Stayed 3 nights

Clean, luxury facilities, great food, good service, great location with lots of dining and shopping options. A great place to stay.

6

Allison

Feb 22, 2025

·

Stayed 1 night

I was underwhelmed by this hotel. While the rooms are spacious, the bedding felt old and not as soft as expected. Bring your own toilet paper—the one they provide is like cardboard! The indoor pool is larger than most, but the chlorine level is so high that it irritated my kids’ eyes. Service was mediocre—when I asked for an extra slice of bread with my entrée, I was told there would be a charge. They also added a fee for room service. Overall, I wouldn’t return.

10

Bernard

May 17, 2023

·

Stayed 1 night

Elegant well maintained property, nice aroma in room and satisfying personal care products. Outstanding food: tasty and thoughtfully prepared.

10

Melissa

Mar 14, 2025

·

Stayed 1 night

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.

4

Natasha

Nov 5, 2025

·

Stayed 1 night

The rooms are large and the bed was very comfortable but much about the service could use some work. The valet yanked my door open and started closing my windows before I was even ready to get out of the car. He took down my number wrong, and repeatedly touched my phone to scroll through my messages when I assured him I had not received the expected text message. There were over-served patrons making a lot of unhappy noises in the elevator area. The food was poor quality in the lounge. My in-room dining for breakfast was over- and under-cooked. The desk agent at check-in was brusk, rushed through a lot of information and then looked annoyed when I asked her about printing documents. The room service server and the front desk staff in the morning were lovely and very helpful, however.

6

David

Dec 20, 2023

·

Stayed 1 night

Each staff member was excellent, obviously well trained which speaks well of management. The former Ritz-Carlton facilities are lovely. In contrast, the food at dinner was virtually inedible (4 dishes with two dining) and the wine (by the glass) undrinkable with a heavy, unpleasant metallic aftertaste. Breakfast fare little better.

8

Antoniette

Jan 13, 2024

·

Stayed 1 night

Central located, nice size room and excellent room service breakfast.

10

Ricardo

Feb 16, 2025

·

Stayed 1 night

Staff was great. Enjoyed the in room dining. Also appreciate th access to restaurant

6

Somer

Apr 29, 2024

·

Stayed 1 night

Check-in agent was very nice. Server in the lobby bar, also very nice. Pool heater doesn’t work, it has been broken for several weeks and that is something that should be said ahead of time. Pool is totally freezing. One room service order never came, they said it “wasn’t put in” and no recovery was offered. Room was not ready until 4 for a 3pm check in.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $628
20 $424	21 $997	22 $1,482	23	24 $422	25 $659	26 $1,164
27 $258	28 $351	29 $1,410	30 $1,029

Su	Mo	Tu	We	Th	Fr	Sa
				1 $385	2 $684	3 $723
4 $308	5 $987	6 $1,034	7 $491	8 $315	9 $436	10 $1,039
11 $349	12 $446	13 $5,753	14 $830	15 $349	16 $671	17 $1,199
18 $356	19 $929	20 $843	21 $1,309	22 $451	23 $1,171	24 $713
25 $336	26 $375	27 $915	28 $895	29 $308	30 $318	31 $318

The Opus Westchester, Autograph Collection

About this property

Location

Room options

Deluxe Room, 2 Queen Beds (Hearing Accessible)

Premier Room, 2 Queen Beds

Deluxe Room, 1 King Bed (Mobility Accessible, Tub)

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Deluxe Room, 1 King Bed (Hearing Accessible)

Deluxe Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Deluxe Room, 2 Queen Beds

Executive Suite, 1 Bedroom

Suite, 1 Bedroom

Deluxe Room, 1 King Bed

Premier Room, 1 King Bed

Guest reviews of The Opus Westchester, Autograph Collection

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Opus Westchester, Autograph Collection

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