Pullman Zhangjiajie Hotel
Property description
Don't miss out on recreational opportunities including a 24-hour health club and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
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Guest reviews
8.4
Very good
Based on 269 verified reviews
Facilities
9
Cleanliness
8.9
Rooms
8.8
Service
8.6
Location
8.7
Dining
8.7
Who stays here?
Business
6%
Couple
35%
Family
28%
Group
20%
Solo
9%
6
stephen
3 weeks ago
·
Stayed 3 nights
Room in need of renovation. All staff very helpful Great Location
Room in need of renovation. All staff very helpful Great Location
10
Xining
4 weeks ago
·
Stayed 3 nights
We had a clean, comfortable room and it met all our needs. There are some restaurants within walking distance but it is a walk away from the main stretch of town. I would stay here again.
We had a clean, comfortable room and it met all our needs. There are some restaurants within walking distance but it is a walk away from the main stretch of town. I would stay here again.
4
Gianino
Apr 10, 2026
·
Stayed 2 nights
First our room was dirty, carpet, and found food remainings on the floor. Carpet was just dirty and the room smell just dirty. We requested to be changed to another room and they requested to upgraded. We did upgrade for $200. More. The food was not what we expected. Just very plain and simple. Did not have hot tea option. We have been to other hotels in Beijing, Xi’an and Shanghai and they absolutely offered much better services. I will not recommend this hotel at all. We will come back to Zhangjiajie, but will stay at a different hotel for sure. For what ever a customer pay, the least we all deserve is a CLEAN ROOM. I hope business owners do take into consideration customers’ reviews. At the end of the day it is up to us to keep your business running.
First our room was dirty, carpet, and found food remainings on the floor. Carpet was just dirty and the room smell just dirty. We requested to be changed to another room and they requested to upgraded. We did upgrade for $200. More. The food was not what we expected. Just very plain and simple. Did not have hot tea option. We have been to other hotels in Beijing, Xi’an and Shanghai and they absolutely offered much better services. I will not recommend this hotel at all. We will come back to Zhangjiajie, but will stay at a different hotel for sure. For what ever a customer pay, the least we all deserve is a CLEAN ROOM. I hope business owners do take into consideration customers’ reviews. At the end of the day it is up to us to keep your business running.
10
Matthew
Apr 8, 2026
·
Stayed 3 nights
The female attendant at the bar was very gracious. Bringing me my own bucket of ice. An extra touch which I appreciated.
The female attendant at the bar was very gracious. Bringing me my own bucket of ice. An extra touch which I appreciated.
10
Fernando
Mar 9, 2026
·
Stayed 3 nights
Personal amable
Personal amable
No.188, Gaoyun Road, Wulingyuan, Zhangjiajie, China
Location
With a stay at Pullman Zhangjiajie in Zhangjiajie, you'll be 9 mi (14.5 km) from Wulingyuan Scenic Area and 29.3 mi (47.1 km) from Zhangjiajie National Forest Park. This luxury hotel is within the region of Tianmen Mountain.
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