Sapa Cat Cat Hills Resort & Spa

Staff made sure we were taken care of. Spa experience was very clean and wonderful. White coffee at the bar was best I’ve ever had! Even though we were completely fogged in and missed the views we came for, we enjoyed the experience. Would absolutely come back

Excelente todo El transporte para ir a las habitaciones es un poco demorado El baño no tiene cabina entonces se moja todo el baño completo y no es cómodo

일단 사파 시내가 아니라 깟깟마을 근처 입니다. 깟깟마을을 걸어서 이동할 수 있을 정도의 거리입니다. 그리고 호텔이 매우 큽니다. 약간 펜션 같은 느낌입니다. 그리고 판시판으로 가는 모노레일이 보입니다. 그래서 전체적인 풍경이나 느낌은 좋습니다. 그리고 직원들은 친절하고 숙소가 리셉션에서 멀기 때문에 카트를 이용해야 합니다. 물론 무료이고 숙소 앞으로 데리러 오고 데려다 줍니다. 그리고 조식은 맛이 좋습니다. 추후 또 사파에 올 계획이 있다면 무조건 다시 올 겁니다.

Pool was green, rubbish and dirt everywhere, cigarette butts on floor of breakfast room, bedroom had mould, shower flooded whole bathroom, door lock was snapped off. We raised issues with staff on the first night, they were all having a party and hotel staff were seen drunk rolling around the hotel foyer. Attempted to get a refund, hotels.com have been useless. Had to pay for another hotel down the road and have never been reimbursed for our terrible experience not only with the hotel but with hotels.com. Very disappointing as we spend thousands a year with them. Customer service 0/10!!! Avoid

pool was cloudy and was not heated.

Beautiful infinity pool and rooms! restaurant also had great breakfast included.

The Resort is really a lovely place. The Panorama View room was huge and had everything we needed. It was very nice to shower with such a view. Also the infinity swimming pool was amazing. There is also a spa and a small gym room. To go to the town you can rent a scooter. The staff is very kind and helpful. Thank you to Sarah, Luis and the other staff members for making our stay very comfortable. We can recommend this resort and would definitely come back. Sapa is a beautiful place to visit with it’s stunning nature.

This was my favourite hotel I have ever stayed in. The staff were fantastic. The hotel was unique with beautiful views. The room was lovely and clean. Staff shuttled us up and down from our room to the lobby within a couple minutes. The location was great too, so close to Catcat village and downtown Sapa, as well as the fanatical gondola. Can’t recommend this hotel more!

Such a wonderful resort with amazing views of Sapa. A must stay if you are here. You will not regret it! The breakfast buffet is delicious and the infinity pool is awesome. The staff members Louis and Lilia were fantastic, kind, and helpful. I totally recommend this place.

Frygtelig koldt og ingen varme i restauranten og fælles lokaler

Resort is an extremely fitting name! Feels like you are on a retreat, staff happy to help with any requests, views are astounding and cleanliness second to none - extremely happy with my stay and would recommend to anyone going

Very clean room with amazing views!!!

Alors nous sommes arrivés il faisait environ 12 degrés la réception était glaciale le tapis d’entrée très sale et ça sentait la fumée dans tout le hall de réception On nous a accompagné à notre chambre il faisait 13 degrés dans la chambre impossible de me dévêtir on a dû appeler la réception qui ne répondait pas en plus ! Mon conjoint leur a expliqué qu’on ne pouvait pas rester dans une chambre à 13 degrés ! Le lendemain ils nous ont apporté un chauffage d’appoint ! Heureusement car nous ne serions pas resté ! Le petit déjeuner était correct mais l’état des sièges catastrophiques ! Franchement payer plus de 80€ la nuit c’est beaucoup trop cher !!

The hotel is nicely built and has a nice view, but in my opinion they have a big issue in management. The room is very dirty and full of insects, we also had a lizard in our room. The staff need proper training as they dont know how to deal with tourists and dont know what customer services is. The breakfast doesn't have options and the quality of the food served is not so good. We were only able to eat egg all the time we stayed. Sapa is a beautiful place, but staying at this hotel ruined our visit completely. I highly recommend avoiding this place if you want a peaceful holiday with no issues. I tried to speak to the management twice while i was there but didnt even feel that they understood what delivering good service is, so i thought there is even no point of explaining..... i found it so weird once when i saw the hotel manager sat in the restaurant having breakfast while guests are still there instead of him making sure everything is ok....

The staff here is incredibly friendly, the view is breathtaking, and the rooms are spotlessly clean. The air conditioning system is also functioning flawlessly!

I am speechless with this hotel in a good way! Everything was excellent all around. The staff was very friendly and helpful, breakfast was amazing with lots of food choices with the view into the mountains and rice fields.The room was very clean and everything was functional. The best part was the view from the room into the mountain and rice fields. I highly recommend this Hotel.

I liked the pool and food set up and views I did not like the lack of communication about using towels for water only and charging me for a hand towel or not cleaning the mirrors The comforter was damp both times they “cleaned” the room LEO was very personable and helpful great customer service nicest person I met at the resort

Pool was green, rubbish and dirt everywhere, cigarette butts on floor of breakfast room, bedroom had mould, shower flooded whole bathroom, door lock was snapped off. We raised issues with staff on the first night, they were all having a party and hotel staff were seen drunk rolling around the hotel foyer. Attempted to get a refund, hotels.com have been useless. Had to pay for another hotel down the road and have never been reimbursed for our terrible experience not only with the hotel but with hotels.com. Very disappointing as we spend thousands a year with them. Customer service 0/10!!! Avoid

This was my favourite hotel I have ever stayed in. The staff were fantastic. The hotel was unique with beautiful views. The room was lovely and clean. Staff shuttled us up and down from our room to the lobby within a couple minutes. The location was great too, so close to Catcat village and downtown Sapa, as well as the fanatical gondola. Can’t recommend this hotel more!

The views are breathtaking! The staff is pleasant but not good at communication : they speak VERY little English which makes the simplest request or question for a very difficult time. I was rushed out of my room because the cleaners were waiting outside my door…it was 9/9.30am so it wasn’t unreasonable to be still getting ready in the room I feel. The room though had a wonderful view but the outside window were dirty so…bit of a shame. The food offer is not good in restaurant and the cocktails (3) we asked for took for ever. Clean bedrooms and surrounding but not very enjoyable stay to mostly food offering and lack of understanding one another.

This property was advertised very well. Upon arrival the space looked nice too. It is definitely an average place to stay but not as good as you would think. Safety latch was broken as soon as we arrived, and staff tried to charge us extra money for this at checkout. Luckily we had taken a photo. Throughout the night we heard lots of people partying, yelling, and slamming doors. It took 2 days (majority of our stay) to get a night of sleep uninterrupted by this - Bear in mind we are in our 20’s and have stayed at party hostels that were more restful. Staff was good but again we have experienced better. Seems like not so much a place for foreign visitors. I will say the breakfast was good and there was definitely some helpful and very kind staff. Not a bad place to stay, but just not 5 stars.

The view from our room at Cat Cat hills was amazing. The staff are so friendly and willing to help with whatever you need. The food at the restaurant is amazing also!

Rooms are nice and big. Easy to communicate. Free breakfast that comes with it is amazing as well. Staff very friendly and helpful especially Long. Will definitely recommend.

호텔 위치가 시내와 멀고(1km정도), 경사로여서 도보로 이동하기 조금 힘들었습니다. 호텔 안 room에서 reception 이동도 전기차로 pickup/drop off 요청해서 이용하는게 편합니다. 거리가 있고 경사로여서, 도보는 매일 등산하는 기분입니다~. Room 시설이나 View는 정말 환상적입니다.

The property was very stunning decor as each room Is built as a bungalow. However, they should put some scent or detergent on the bedsheets and rooms better since our rooms did smell like bleach. Overall, it was such a pleasure stay.!

Excelente todo El transporte para ir a las habitaciones es un poco demorado El baño no tiene cabina entonces se moja todo el baño completo y no es cómodo

The Resort is really a lovely place. The Panorama View room was huge and had everything we needed. It was very nice to shower with such a view. Also the infinity swimming pool was amazing. There is also a spa and a small gym room. To go to the town you can rent a scooter. The staff is very kind and helpful. Thank you to Sarah, Luis and the other staff members for making our stay very comfortable. We can recommend this resort and would definitely come back. Sapa is a beautiful place to visit with it’s stunning nature.

Das Zimmer war nicht gut abgedichtet und viel zu kalt. Wir haben es etwa mit einer Raumtemperatur von 10 Grad entgegengenommen. Das Personal ist leider nicht kompetent.

Hotel incrível, com uma vista espetacular.

The views from the rooms are spectacular. It’s a bit out of Sapa town (about a 10 min drive) but this was perfect as it was so quiet and you got the stunning views of Mount Fansipan. They initially put me in the wrong room and it was fully booked that night so couldn’t move me. This room was very cold. That was a bit disappointing, as the room did not have a balcony or top views (what I paid extra for) however, they gave me 30% off my food bill and upgraded me the next 2 nights. The upgraded room was fantastic with panoramic views and warm air from the aircon unit (needed at this time of year). The rooms are all set into the hills so an electric car can take you from your room to the main reception/breakfast area otherwise it’s a very steep walk. Hotel grounds can be very slippery when wet so be careful of that. Overall a wonderful stay in one of the most beautiful places I’ve ever seen.

The resort is beautiful and so nice! The staff is very helpful and so kind. Especially Louis who played a round of pool with us and helped us improve our game! Would definitely recommend staying here to recharge!

We could not fault anything. We were made sure that our stay was comfortable. All of our requests were accommodated.

Very nice place and great view of the valley Great staff and service

We arrived at the hotel a few hours early after an overnight bus ride from Hanoi (check-in was at 2 PM), so we had some time to kill. The lobby was chaotic, and we were surprised to see the staff completely unbothered as a mother fed her child on the pool table. We even opted for a massage to pass the time, but unfortunately, no refreshments were offered while we waited—which would’ve been a thoughtful gesture. While these may seem like small issues, details matter in the service industry. The lobby, in particular, gets extremely crowded—children running around unattended, parents not intervening, and staff doing little to maintain order. The view from the hotel is undeniably magical, but overall, I wouldn’t choose to stay here again. One example that stood out: it was raining, and I asked to borrow a second umbrella (since my wife was using the one provided in our room). Instead of simply helping, the staff had to verify with housekeeping whether the original umbrella was in use—which felt unnecessarily rigid and inconvenient. In the end, I’m giving this place 4 stars, but that’s being generous. The little things added up, and unfortunately, they detracted from what could have been a much better experience.

All of the staff were so warm and welcoming. Sarah at reception went above and beyond to make sure we were taken care. She even took time to call and check on our shuttle to take us back to the train station. She really made us feel special and genuinely wanted us to have a great stay in Sapa. The spa staff we also excellent helping us have a relaxing stay.

We stayed one night and spent two full days at Sapa Cat Cat Hills Resort & Spa. Overall, it’s a beautiful and peaceful place with stunning views and well-maintained rooms, we stayed in two and both were lovely. However, something felt missing in the overall experience. A few tips: if you arrive early (common due to train times), there are showers available until check-in at 2pm. We didn’t know this and paid extra for early room access, which was okay, but could have been avoided. I used the spa and booked a 1hr 45min treatment, but had to stop after one hour as the therapist didn’t seem well. I wasn’t charged fully, but the situation wasn’t acknowledged, which felt disappointing. It was also my birthday, which I mentioned, but there was no small gesture or recognition. I usually travel on my birthday and it’s nice when places take note, even something simple. Service could improve, possibly due to a language barrier. I requested towels that were missing and it took hours to receive them. Also, our room had a window left open, letting in many mosquitoes. I reported it and eventually received help, but felt my request was initially dismissed. If you have mobility issues, ask for rooms near the front. In all, it’s a great place with potential, just wish the service matched the beautiful setting.

Some of the staff in the restaurant lied and being shady. Customer already paid the bill but they lied and to hustle more money so they can pocket the money.

Das Zimmer war nicht gut abgedichtet und viel zu kalt. Wir haben es etwa mit einer Raumtemperatur von 10 Grad entgegengenommen. Das Personal ist leider nicht kompetent.

Such a wonderful resort with amazing views of Sapa. A must stay if you are here. You will not regret it! The breakfast buffet is delicious and the infinity pool is awesome. The staff members Louis and Lilia were fantastic, kind, and helpful. I totally recommend this place.

This resort was beautifully situated in the hills. Although futher away from the busy city center, it was a perfect place to retreat. All of the staff were genuinely kind and helpful. One of the staff, Quy, carted us to and from our room and gave recommendations as to where to go and various food options. The breakfast options varied but were all very tasty. We loved our stay at this property and highly recommend it.

Beliggenheden var unik

This hotel is something else! Amazing. Stunning views, beautiful saroundings. Specially Cat Cat Village (walking distance about 20min) and Sapas center about 15 min walking. Lovely lovely hotel. It's clean, staff helpful,.

Greatest view possible!

L’emplacement et le personnel sont fantastiques

호텔 위치가 시내와 멀고(1km정도), 경사로여서 도보로 이동하기 조금 힘들었습니다. 호텔 안 room에서 reception 이동도 전기차로 pickup/drop off 요청해서 이용하는게 편합니다. 거리가 있고 경사로여서, 도보는 매일 등산하는 기분입니다~. Room 시설이나 View는 정말 환상적입니다.

Awesome location with excellent accommodations. Best buffet breakfast of the four hotels we have stayed at in Vietnam in last three weeks. Front desk and Hotel managers extremely attentive to our requests. My wife, who is Vietnamese, spent hours talking to them for guidance about everything!

일단 사파 시내가 아니라 깟깟마을 근처 입니다. 깟깟마을을 걸어서 이동할 수 있을 정도의 거리입니다. 그리고 호텔이 매우 큽니다. 약간 펜션 같은 느낌입니다. 그리고 판시판으로 가는 모노레일이 보입니다. 그래서 전체적인 풍경이나 느낌은 좋습니다. 그리고 직원들은 친절하고 숙소가 리셉션에서 멀기 때문에 카트를 이용해야 합니다. 물론 무료이고 숙소 앞으로 데리러 오고 데려다 줍니다. 그리고 조식은 맛이 좋습니다. 추후 또 사파에 올 계획이 있다면 무조건 다시 올 겁니다.

This was my favourite hotel I have ever stayed in. The staff were fantastic. The hotel was unique with beautiful views. The room was lovely and clean. Staff shuttled us up and down from our room to the lobby within a couple minutes. The location was great too, so close to Catcat village and downtown Sapa, as well as the fanatical gondola. Can’t recommend this hotel more!

The views from the rooms are spectacular. It’s a bit out of Sapa town (about a 10 min drive) but this was perfect as it was so quiet and you got the stunning views of Mount Fansipan. They initially put me in the wrong room and it was fully booked that night so couldn’t move me. This room was very cold. That was a bit disappointing, as the room did not have a balcony or top views (what I paid extra for) however, they gave me 30% off my food bill and upgraded me the next 2 nights. The upgraded room was fantastic with panoramic views and warm air from the aircon unit (needed at this time of year). The rooms are all set into the hills so an electric car can take you from your room to the main reception/breakfast area otherwise it’s a very steep walk. Hotel grounds can be very slippery when wet so be careful of that. Overall a wonderful stay in one of the most beautiful places I’ve ever seen.

This resort was beautifully situated in the hills. Although futher away from the busy city center, it was a perfect place to retreat. All of the staff were genuinely kind and helpful. One of the staff, Quy, carted us to and from our room and gave recommendations as to where to go and various food options. The breakfast options varied but were all very tasty. We loved our stay at this property and highly recommend it.

The view from our room at Cat Cat hills was amazing. The staff are so friendly and willing to help with whatever you need. The food at the restaurant is amazing also!

We hade a great time at this hotel. Beautiful infinity pool, mice rooms and breathing views. The only thing ww didn't like too much was breakfast. There were some options but nothing that we really enjoy.

Potentially to provide more vegetarian / muslim friendly meal options.

The hotel is nicely built and has a nice view, but in my opinion they have a big issue in management. The room is very dirty and full of insects, we also had a lizard in our room. The staff need proper training as they dont know how to deal with tourists and dont know what customer services is. The breakfast doesn't have options and the quality of the food served is not so good. We were only able to eat egg all the time we stayed. Sapa is a beautiful place, but staying at this hotel ruined our visit completely. I highly recommend avoiding this place if you want a peaceful holiday with no issues. I tried to speak to the management twice while i was there but didnt even feel that they understood what delivering good service is, so i thought there is even no point of explaining..... i found it so weird once when i saw the hotel manager sat in the restaurant having breakfast while guests are still there instead of him making sure everything is ok....

Awesome location with excellent accommodations. Best buffet breakfast of the four hotels we have stayed at in Vietnam in last three weeks. Front desk and Hotel managers extremely attentive to our requests. My wife, who is Vietnamese, spent hours talking to them for guidance about everything!

Such a wonderful resort with amazing views of Sapa. A must stay if you are here. You will not regret it! The breakfast buffet is delicious and the infinity pool is awesome. The staff members Louis and Lilia were fantastic, kind, and helpful. I totally recommend this place.

Excellent hôtel, great staff, good breakfast and drinks

We got here pretty late because we were coming from Hanoi but we were greeted warmly despite how late it was. The staff was extremely friendly. The breakfast we had both days were also amazing. The amenities and room was also nice with an amazing view.

The views are breathtaking! The staff is pleasant but not good at communication : they speak VERY little English which makes the simplest request or question for a very difficult time. I was rushed out of my room because the cleaners were waiting outside my door…it was 9/9.30am so it wasn’t unreasonable to be still getting ready in the room I feel. The room though had a wonderful view but the outside window were dirty so…bit of a shame. The food offer is not good in restaurant and the cocktails (3) we asked for took for ever. Clean bedrooms and surrounding but not very enjoyable stay to mostly food offering and lack of understanding one another.

This resort was beautifully situated in the hills. Although futher away from the busy city center, it was a perfect place to retreat. All of the staff were genuinely kind and helpful. One of the staff, Quy, carted us to and from our room and gave recommendations as to where to go and various food options. The breakfast options varied but were all very tasty. We loved our stay at this property and highly recommend it.