Krystal Grand Cancun All Inclusive
214 US$
/ noche
Promedio para septiembre
Precios para Krystal Grand Cancun All Inclusive
Selecciona fechas para ver precios y disponibilidad
214 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Krystal Grand Cancun All Inclusive, los precios por noche son de 211 US$ de media en el mes más barato (octubre) y de 356 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 280 US$ |
| febrero | 298 US$ |
| marzo | 352 US$ |
| abril | 308 US$ |
| mayo | 266 US$ |
| junio | 226 US$ |
| julio | 252 US$ |
| agosto | 218 US$ |
| septiembre | 214 US$ |
| octubre | 211 US$ |
| noviembre | 249 US$ |
| diciembre | 356 US$ |
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sept · 214 US$
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Más caro: diciembre (aprox. 356 US$)
Más barato: octubre (aprox. 211 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre y un gimnasio. Encontrarás ademá...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre y un gimnasio. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago).
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Pásate por Restaurante O (Buffet), uno de los 7 restaurantes de este hotel, cuando quieras comer algo. El alojamiento también dispone de servicio de habitaciones con horario limitado y una cafetería. Relájate con un refresco en el bar en la playa, en el bar junto a la piscina o en uno de los 5 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 403 habitaciones con máquina de café espresso y televisión LED. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El cuarto de baño está provisto de ducha, artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Si decides alojarte en Krystal Grand Cancun All Inclusive, te encontrarás en una fantástica zona de Cancún (Zona Hotelera), a solo unos pasos de Playa Gaviota Azul y Playas de la zona hotelera. Además, este hotel de playa se encuentra a 0,6 km de Centro de Convenciones de Cancún y a 0,6 km de Playa Fórum.
Qué hay cerca
Playa Gaviota Azul(0.1 millas)
Terminal de ferry Ultramar(0.3 millas)
Centro de Convenciones de Cancún(0.4 millas)
Centro comercial Forum By The Sea(0.4 millas)
Playa Fórum(0.4 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.4 millas)
Centro comercial Plaza Caracol(0.4 millas)
Playa Caracol(0.4 millas)
Laguna Nichupté(0.4 millas)
Playa Chac Mool(0.7 millas)
Playa Ancha(0.9 millas)
Club de golf Pok Ta Pok(1.5 millas)
Plaza la Isla(2.3 millas)
Playa Tortugas(2.3 millas)
El Sol de Cancún(2.3 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(14.8 millas)
Aeropuerto Internacional de Tulum (TQO)(111.1 millas)
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
Ubicación
Boulevard Kukulkan Km 8.5, Punta Cancún, Avenida Kukulkán, Cancún, Benito Juárez, Estado de Quintana Roo, México
Playa Gaviota Azul (0.1 millas)
Terminal de ferry Ultramar (0.3 millas)
Centro de Convenciones de Cancún (0.4 millas)
Centro comercial Forum By The Sea (0.4 millas)
Playa Fórum (0.4 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.4 millas)
Opciones de habitación
9
Altitude Master Suite, Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 3
1054 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada al aire libreBañera de hidromasaje privada
6
Habitación estándar, 1 cama de matrimonio grande, vistas a la ciudad
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
474 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
7
Altitude Suite King, Boulevard View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
549 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
7
Habitación Deluxe, 2 camas dobles, vistas al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
474 ft²
BalcónBalcón o terrazaAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
9
Habitación presidencial, 1 cama de matrimonio grande, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
1421 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
7
Altitude Suite King, Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
549 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
8
Habitación Deluxe, 1 cama de matrimonio grande, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
474 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
8
Altitude Corner Suite, Partial Ocean View
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
603 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Altitude Corner Suite Ocean Front
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
603 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
7
Habitación superior, 2 camas dobles, vistas al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
7
Habitación estándar, 2 camas dobles, vistas a la ciudad
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
474 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
6
Habitación estándar, 2 camas dobles, vistas parciales al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
474 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
7
Habitación superior, 1 cama de matrimonio grande, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
7
Habitación estándar, 1 cama King Size, vista parcial al océano
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
474 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
3
Habitación de luna de miel, 1 cama de matrimonio grande, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
947 ft²
BalcónZona de comedor independienteAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
5
Altitude Suite 2 Double Beds, Boulevard View
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
549 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Espacio de trabajo portátil
Reseñas de los huéspedes sobre Krystal Grand Cancun All Inclusive
7.4
Bueno
Basado en 1855 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En las reseñas del Krystal Grand Cancun All Inclusive, los viajeros adoran las vistas al mar y destacan la amabilidad del personal, pero informan frustraciones recurrentes con la calidad de la comida, las reservas en los restaurantes, los ascensores lentos y problemas con el aire acondicionado en las habitaciones y las áreas comunes.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En las reseñas del Krystal Grand Cancun All Inclusive, los viajeros adoran las vistas al mar y destacan la amabilidad del personal, pero informan frustraciones recurrentes con la calidad de la comida, las reservas en los restaurantes, los ascensores lentos y problemas con el aire acondicionado en las habitaciones y las áreas comunes.
La playa es elogiada con frecuencia por ser tranquila y hermosa, y la ubicación céntrica y accesible a pie de tiendas y vida nocturna es una gran ventaja. El sentimiento sobre el servicio es mixto: muchos mencionan conserjes y personal de limpieza atentos, mientras que otros citan largas colas en el registro de entrada y respuestas inconsistentes o poco útiles. Las instalaciones muestran signos de desgaste, con ascensores rotos o muy calientes, habitaciones anticuadas, problemas de mantenimiento ocasionales y un número limitado de tumbonas; el ruido del entretenimiento o de los clubes cercanos puede ser molesto. En general, espere excelentes vistas y tiempo en la playa, pero ajuste sus expectativas en cuanto a la restauración, el mantenimiento y la comodidad.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Impresionante playa y piscinas decentes (incluyendo un área de borde infinito), pero las instalaciones se ven anticuadas. Muchos informes de ascensores rotos o muy calientes, tumbonas limitadas y cierres ocasionales, y sin aire acondicionado en algunas áreas comunes; el entretenimiento es limitado.
Reseñas de huéspedes relacionadas
6
Huan
31 ene 2025
·
Se alojó 2 noches
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
6
Luis Alberto Pérez
27 sept 2024
·
Se alojó 1 noche
Solo servía un elevador de 4 que hay , goteras por todas partes
Solo servía un elevador de 4 que hay , goteras por todas partes
8
Lindsay
5 ene 2025
·
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
8
Lawrence Frank
30 jun 2025
·
Se alojó 6 noches
Overall the experience was enjoyable. One major downside was the elevators. One of the elevators was out the entire week we stayed. There should be more elevators considering there are 13 floors and the resort is pretty full. Getting up and down to our rooms was more times than not difficult. There often was quite a wait and the elevators were hot and full.
Overall the experience was enjoyable. One major downside was the elevators. One of the elevators was out the entire week we stayed. There should be more elevators considering there are 13 floors and the resort is pretty full. Getting up and down to our rooms was more times than not difficult. There often was quite a wait and the elevators were hot and full.
4
Karen
10 oct 2025
·
Se alojó 5 noches
Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.
Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.
8
Iliana
21 jul 2024
·
Se alojó 6 noches
Food was good. Hotel had 4 elevators and only 2 were working sometimes only one was working.
Food was good. Hotel had 4 elevators and only 2 were working sometimes only one was working.
8
Alexandre
1 sept 2025
·
Se alojó 5 noches
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
6
Daniel
25 may 2025
·
Se alojó 5 noches
Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
8
Glenn
13 ene 2026
·
Se alojó 7 noches
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
6
David Antonio
20 jul 2024
·
Se alojó 6 noches
The location of the hotel was great and the beach was beautiful. The staff were very friendly and extremely willing to help with whatever you need during your stay. Those were the best parts of this hotel. Unfortunately, there seemed to be minimal to no air conditioning in the lobby, hotel room, or the main dining area. They brought a fan to our room which made a big difference so we could sleep better in the 85° room but everywhere else felt hotter and more humid indoors than it did outside. Check-in is at 3 but our room wasn’t ready until about 4:30 and we were drenched in sweat by the time we left the lobby and could get into our room only to find there was seemingly no AC there either. I had read previous reviews mentioning the same issues with AC and check-in but hoped they had been resolved in the months since they were written. Dining is a bit difficult as you need to make reservations for the restaurants. Fortunately our concierge booked our dinner reservations the day we arrived for every night of the week which was very helpful. However, we then booked daily excursions which often got back later than anticipated and we would miss our reserved time and have to go to the O restaurant buffet. On our last night we made it to our reservation at Risotto and the food was delicious and the restaurant had AC. Unfortunately, I got food poisoning and am still sick 2 days later. The hotel staff and the location are both great but the lack of AC lessened the overall experience.
The location of the hotel was great and the beach was beautiful. The staff were very friendly and extremely willing to help with whatever you need during your stay. Those were the best parts of this hotel. Unfortunately, there seemed to be minimal to no air conditioning in the lobby, hotel room, or the main dining area. They brought a fan to our room which made a big difference so we could sleep better in the 85° room but everywhere else felt hotter and more humid indoors than it did outside. Check-in is at 3 but our room wasn’t ready until about 4:30 and we were drenched in sweat by the time we left the lobby and could get into our room only to find there was seemingly no AC there either. I had read previous reviews mentioning the same issues with AC and check-in but hoped they had been resolved in the months since they were written. Dining is a bit difficult as you need to make reservations for the restaurants. Fortunately our concierge booked our dinner reservations the day we arrived for every night of the week which was very helpful. However, we then booked daily excursions which often got back later than anticipated and we would miss our reserved time and have to go to the O restaurant buffet. On our last night we made it to our reservation at Risotto and the food was delicious and the restaurant had AC. Unfortunately, I got food poisoning and am still sick 2 days later. The hotel staff and the location are both great but the lack of AC lessened the overall experience.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
El personal de limpieza a menudo mantiene las habitaciones ordenadas y algunos huéspedes describen la propiedad como limpia, pero otros notan olores a humedad o moho, ropa de cama manchada y plagas ocasionales; el desgaste del mantenimiento es visible en algunos lugares.
Reseñas de huéspedes relacionadas
2
Remy
3 sept 2025
·
Se alojó 1 noche
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
2
Shanties
10 ago 2025
·
Se alojó 3 noches
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
10
Ricardo
23 feb 2026
·
Se alojó 4 noches
Room was very clean friendly staff great food
Room was very clean friendly staff great food
10
Vanessa
29 nov 2025
·
Se alojó 5 noches
Clean room, staff and food. The wait time for dinner was too long.
Clean room, staff and food. The wait time for dinner was too long.
10
Queencie Mae
22 sept 2025
·
Se alojó 5 noches
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
2
Jazmin
1 ago 2025
·
Se alojó 2 noches
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
8
Alexandre
1 sept 2025
·
Se alojó 5 noches
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
2
Gicela
29 dic 2024
·
Se alojó 2 noches
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
4
Elvia Valeria
28 oct 2025
·
Se alojó 3 noches
La habitación olia mal, a humedad. No habia suficiente luz en la habitación. Los elevadores muy tardados y no habia indicaciones de donde estaban las escaleras. La concierge y recepcionista no brindaron la atencion que se esperaba ni intentaron tratar de solucionar las preguntas o incidientes que se presentaron.
La habitación olia mal, a humedad. No habia suficiente luz en la habitación. Los elevadores muy tardados y no habia indicaciones de donde estaban las escaleras. La concierge y recepcionista no brindaron la atencion que se esperaba ni intentaron tratar de solucionar las preguntas o incidientes que se presentaron.
8
VERONICA
16 sept 2024
·
Se alojó 1 noche
Excelente: personal muy amable, la señorita Nylsa del kids club amable. El animador René de la alberca entretenido en sus dinámicas. Bueno: La habitación es amplia, bonita vista parcial al mar, buenas amenidades dentro de la habitación, comida rica. Malo: Check in demasiado lento aunque fueron muy amables no deja de ser lento. Condiciones del elevador malas. El baño de nuestra habitación con limpieza deficiente con hongos en las paredes de la ducha.
Excelente: personal muy amable, la señorita Nylsa del kids club amable. El animador René de la alberca entretenido en sus dinámicas. Bueno: La habitación es amplia, bonita vista parcial al mar, buenas amenidades dentro de la habitación, comida rica. Malo: Check in demasiado lento aunque fueron muy amables no deja de ser lento. Condiciones del elevador malas. El baño de nuestra habitación con limpieza deficiente con hongos en las paredes de la ducha.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones ofrecen excelentes vistas al mar y algunas distribuciones espaciosas, especialmente en Altitude. Muchos señalan una decoración anticuada, camas duras, mala insonorización y aire acondicionado que tiene dificultades para enfriar, además de problemas de mantenimiento esporádicos o asignaciones de habitaciones incorrectas.
Reseñas de huéspedes relacionadas
10
KB
4 nov 2025
·
Se alojó 3 noches
The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.
The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.
8
Rebecca
22 nov 2025
·
Se alojó 5 noches
Yes amazing beach view from my room.
Yes amazing beach view from my room.
4
Kevin
3 ago 2025
·
Se alojó 2 noches
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
6
Leigh
25 oct 2025
·
Se alojó 4 noches
The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences.
The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences.
10
Jose N
15 oct 2025
·
Se alojó 4 noches
Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing.
Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing.
8
Aubrey
8 abr 2025
·
Se alojó 7 noches
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
8
Randall
13 nov 2025
·
Se alojó 4 noches
Ocean view is top notch.
Ocean view is top notch.
2
Hyowon
18 sept 2025
·
Se alojó 5 noches
깨끗하고 좋지만, 원형형태로 된 구조이고 모든 객실이 가운데를 향햐 문이 있고 가운데가 뚫려있어. 1층에 바에서 나는 소음이 그대로 위로 올라와 모든 방에 골고루 전달돼. 다른 시기에는 모르겠지만 우기에는 특히 태풍 시즌에는 바람소리랑 바람에 흔들리는 창문 소리땜에 잘수가 없오
깨끗하고 좋지만, 원형형태로 된 구조이고 모든 객실이 가운데를 향햐 문이 있고 가운데가 뚫려있어. 1층에 바에서 나는 소음이 그대로 위로 올라와 모든 방에 골고루 전달돼. 다른 시기에는 모르겠지만 우기에는 특히 태풍 시즌에는 바람소리랑 바람에 흔들리는 창문 소리땜에 잘수가 없오
8
Sohui
17 sept 2024
·
Se alojó 4 noches
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
6
ALEXANDRA
13 ago 2025
·
Se alojó 5 noches
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Muchos miembros del personal son amables y serviciales, y los conserjes son elogiados con frecuencia por organizar reservas. Otros experimentaron un registro de entrada lento, errores en las reservas y, en ocasiones, un servicio grosero o que no responde.
Reseñas de huéspedes relacionadas
6
maria
24 nov 2025
·
Se alojó 2 noches
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
2
Modupe
24 nov 2025
·
Se alojó 3 noches
My stay was at the Altitude which was supposedly their luxury class. The room was bare, no table clock and even though i booked a king sized bed. I was given a room with two doube beds. The staff were disorganized and uncordinated. There's no room service menu even on their app. And the food choices were nonexistent. For a hotel that touts luxury on their website, this is the worst hotel ive ever stayed in. I don't recommend this and will definitely not be staying there in future.
My stay was at the Altitude which was supposedly their luxury class. The room was bare, no table clock and even though i booked a king sized bed. I was given a room with two doube beds. The staff were disorganized and uncordinated. There's no room service menu even on their app. And the food choices were nonexistent. For a hotel that touts luxury on their website, this is the worst hotel ive ever stayed in. I don't recommend this and will definitely not be staying there in future.
2
Drew
20 feb 2025
·
Se alojó 3 noches
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
10
Shareny
12 nov 2025
·
Se alojó 7 noches
vamos cada año, en esta ocasión fuimos a la torre altitude y amamos!! El personal como siempre súper amable. Janer, siempre atento. Todos en general son muy amables siempre. Algunos ya nos ubican y eso se agradece. Fer, la persona que atiende en la playa, siempre súper atento y amable, como cada año. Seguro el próximo año (espero antes) regresaremos.
vamos cada año, en esta ocasión fuimos a la torre altitude y amamos!! El personal como siempre súper amable. Janer, siempre atento. Todos en general son muy amables siempre. Algunos ya nos ubican y eso se agradece. Fer, la persona que atiende en la playa, siempre súper atento y amable, como cada año. Seguro el próximo año (espero antes) regresaremos.
2
Medoune
11 sept 2025
·
Se alojó 3 noches
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
10
Sebastian
23 mar 2025
·
We put a lot of time and effort into going on this vacation that was much needed for my family and I. Everything about our experience was amazing! Griselle, the property manager made sure that we were satisfied and had a great vacation. Our housekeeper, Reyna was the best. Our room was spotless every day. The concierge staff downstairs also was very helpful especially Mariana, she was very kind and sincere. All of the servers were amazing and attentive at all venues, (pool, cabanas, restaurants, etc.) Variety of food options that were all great. It does take a while to get dinner so keep that in mind, if you have kids tell them you want their food sooner rather than later and they will accommodate. Staying at the altitude building will give you a better experience. The room service is nice to have. Also, keep in mind you should be tipping the staff, this is how they make a living. Get up early if you want umbrella and chairs on the beach. A day with the cabana was a wonderful experience and very relaxing. Muchimas gracias a todos. Nos va a regresar in el futuro :)
We put a lot of time and effort into going on this vacation that was much needed for my family and I. Everything about our experience was amazing! Griselle, the property manager made sure that we were satisfied and had a great vacation. Our housekeeper, Reyna was the best. Our room was spotless every day. The concierge staff downstairs also was very helpful especially Mariana, she was very kind and sincere. All of the servers were amazing and attentive at all venues, (pool, cabanas, restaurants, etc.) Variety of food options that were all great. It does take a while to get dinner so keep that in mind, if you have kids tell them you want their food sooner rather than later and they will accommodate. Staying at the altitude building will give you a better experience. The room service is nice to have. Also, keep in mind you should be tipping the staff, this is how they make a living. Get up early if you want umbrella and chairs on the beach. A day with the cabana was a wonderful experience and very relaxing. Muchimas gracias a todos. Nos va a regresar in el futuro :)
2
Juan
6 nov 2025
·
Se alojó 3 noches
Second time staying here but never again. Only good thing is the location, Ramon at the front desk was possibly the worst/ most rude receptionist I’ve ever dealt with. Before we even checked in, he had basically already ruin the trip. He was very rude, we arrived at 10am and attempted to check in early, willing to pay the $150 for early check in. And he said that was not an option for us, and basically told us to just come back at 3pm because they will not get our room ready before then.
Second time staying here but never again. Only good thing is the location, Ramon at the front desk was possibly the worst/ most rude receptionist I’ve ever dealt with. Before we even checked in, he had basically already ruin the trip. He was very rude, we arrived at 10am and attempted to check in early, willing to pay the $150 for early check in. And he said that was not an option for us, and basically told us to just come back at 3pm because they will not get our room ready before then.
8
Noe
14 nov 2025
·
Se alojó 4 noches
Rodrigo was the best concierge. Everything he promised was delivered. A man of his word
Rodrigo was the best concierge. Everything he promised was delivered. A man of his word
10
Andrea
16 nov 2025
·
Se alojó 6 noches
Everything was perfect. Reyna did a great job.
Everything was perfect. Reyna did a great job.
8
Guillermo
12 jun 2025
·
Se alojó 2 noches
The reception is VERY slow for check in and out
The reception is VERY slow for check in and out
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Ubicación
Entorno frente a la playa con aguas tranquilas es ampliamente elogiado, y la propiedad está a poca distancia a pie de la vida nocturna, las tiendas y el transporte como el ferry. Buena base para explorar la Zona Hotelera.
Reseñas de huéspedes relacionadas
8
Jose
3 ago 2025
·
Se alojó 7 noches
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
10
Karin
5 abr 2025
·
Se alojó 5 noches
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
10
angela
4 nov 2025
·
Se alojó 3 noches
Very nice clean property and great location for calm beach
Very nice clean property and great location for calm beach
8
SAUL
11 jun 2025
·
Se alojó 6 noches
Great location and great service.
Great location and great service.
10
julio
8 abr 2025
·
Se alojó 2 noches
muy buena ubicada y buen servicio y una vista maravillosa
muy buena ubicada y buen servicio y una vista maravillosa
10
Oscar
17 nov 2024
·
Se alojó 2 noches
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
10
Yang
1 jul 2025
·
Se alojó 2 noches
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
8
Sohui
17 sept 2024
·
Se alojó 4 noches
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
8
Alejandro
9 ago 2024
·
Se alojó 5 noches
La propiedad tiene una posición muy buena porque está cerca de todas las áreas de interés, tiendas, ferry, clubes nocturnos. Pero el hotel como tal, no me gustó que 1 elevador de 4 estuviese funcionando, como pueden imaginar las líneas para poder entrar al elevador eran muy largas y se tardaba uno más de 10 minutos en poder llegar a la habitación, y una vez dentro del elevador saturado de personas el calor era insoportable y claustrofóbico. El aire acondicionado de las habitaciones funcionaba intermitente, el calor en las áreas comunes es sofocantes. El buffet no es variado por no decir que la variedad de alimentos era muy limitada, NO HELADO en un país tan caluroso es incomprensible. El hotel tiene acceso a una playa maravillosa eso
La propiedad tiene una posición muy buena porque está cerca de todas las áreas de interés, tiendas, ferry, clubes nocturnos. Pero el hotel como tal, no me gustó que 1 elevador de 4 estuviese funcionando, como pueden imaginar las líneas para poder entrar al elevador eran muy largas y se tardaba uno más de 10 minutos en poder llegar a la habitación, y una vez dentro del elevador saturado de personas el calor era insoportable y claustrofóbico. El aire acondicionado de las habitaciones funcionaba intermitente, el calor en las áreas comunes es sofocantes. El buffet no es variado por no decir que la variedad de alimentos era muy limitada, NO HELADO en un país tan caluroso es incomprensible. El hotel tiene acceso a una playa maravillosa eso
8
Evelin
7 mar 2025
·
Se alojó 5 noches
The best thing was the beach and stopping store walking distance.
The best thing was the beach and stopping store walking distance.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Las opiniones son variadas: algunos disfrutaron de lugares especiales como Ayami o The Grill y las opciones de desayuno, pero muchos informan de variedad limitada en el buffet, largas esperas y dificultades para realizar reservas, cierres ocasionales y bebidas de baja calidad o diluidas; algunos mencionan problemas de seguridad alimentaria.
Reseñas de huéspedes relacionadas
6
maria
24 nov 2025
·
Se alojó 2 noches
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
8
Cisilee A
28 sept 2025
·
Se alojó 5 noches
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
2
Shanties
10 ago 2025
·
Se alojó 3 noches
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
2
Samantha
29 jul 2025
·
Se alojó 7 noches
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
8
Roberto
15 oct 2025
·
Se alojó 4 noches
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
6
Raydel
12 oct 2025
·
Se alojó 4 noches
Very nice hotel and beach view. The food needs a major overhaul.
Very nice hotel and beach view. The food needs a major overhaul.
8
Jenel
31 jul 2025
·
Se alojó 3 noches
Great hotel but food was not very good!
Great hotel but food was not very good!
8
Alexandre
1 sept 2025
·
Se alojó 5 noches
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
8
Jennefer
27 mar 2025
·
Se alojó 5 noches
The place is very clean, the beach is beautiful, the staff are kind- but I think everyone can agree the food is ordinary at best. The place advertises 5 restaurants, but every night one is closed which causes big lineups and/ or bad dinner service. I wouldn’t come here if you are looking for 5 star food. Everything else was great.
The place is very clean, the beach is beautiful, the staff are kind- but I think everyone can agree the food is ordinary at best. The place advertises 5 restaurants, but every night one is closed which causes big lineups and/ or bad dinner service. I wouldn’t come here if you are looking for 5 star food. Everything else was great.
8
Alex
8 jul 2025
·
Se alojó 7 noches
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Elias
7 jul 2026
·
Se alojó 4 noches
Excelente experiencia de viaje, el hotel, instalaciones, personal, amenidades, ubicación, estan excelentes para personas que van a descansar y pasar unas vacaciones sin tener que preocuparte de horarios, reservaciones, etc.
Excelente experiencia de viaje, el hotel, instalaciones, personal, amenidades, ubicación, estan excelentes para personas que van a descansar y pasar unas vacaciones sin tener que preocuparte de horarios, reservaciones, etc.
2
Lenin
7 jul 2026
·
Se alojó 1 noche
Comida muy mala y muy limitada y el trago de pésima calidad , la piscina muy sucia , demasiado costoso por lo que ofrecen
Comida muy mala y muy limitada y el trago de pésima calidad , la piscina muy sucia , demasiado costoso por lo que ofrecen
4
Maria C
6 jul 2026
·
Se alojó 6 noches
se anuncian como que tienes 7 restaurantes y la verdad solo uno esta habierto hasta las 1o o 11 de la noche.. el resto habre una vez por dia cada uno asi es que no hay opiciones de comer diferentes ya que buffet es siempre el mismo, en el bar me sirvieron una bebida al siguiente dia les pedi la misma y me dijeron que ya no tenian ese licor y no volvieron a tener en los dias que estube ahi... dien servico 24 horas y no es asi nosotros llegamos al hotel a las 11:30 de la noche y no habia donde comer algo ..la verdad esperaba otra cosa
se anuncian como que tienes 7 restaurantes y la verdad solo uno esta habierto hasta las 1o o 11 de la noche.. el resto habre una vez por dia cada uno asi es que no hay opiciones de comer diferentes ya que buffet es siempre el mismo, en el bar me sirvieron una bebida al siguiente dia les pedi la misma y me dijeron que ya no tenian ese licor y no volvieron a tener en los dias que estube ahi... dien servico 24 horas y no es asi nosotros llegamos al hotel a las 11:30 de la noche y no habia donde comer algo ..la verdad esperaba otra cosa
8
Nahielly Concepcion Nava
16 jun 2026
·
Se alojó 3 noches
El personal es muy gentil y serviciales, los e-concierge fueron especialmente atentos, así como también el personal de los restaurantes y el área de playa. En cuanto la comida buen sazón, sin embargo, la variedad limitada, ejemplo de esto que un día solo contaban con proteína mariscos, y si deseaba carne de res habría que hacer fila, sin opción a un guisado o pollo o queso. En la playa había sargazo que a diferencia de otros hoteles que observe al rededor, que el personal hace lo posible por limpiar al menos algo, aquí no vi que el hotel estuviera este tipo de encomienda.
El personal es muy gentil y serviciales, los e-concierge fueron especialmente atentos, así como también el personal de los restaurantes y el área de playa. En cuanto la comida buen sazón, sin embargo, la variedad limitada, ejemplo de esto que un día solo contaban con proteína mariscos, y si deseaba carne de res habría que hacer fila, sin opción a un guisado o pollo o queso. En la playa había sargazo que a diferencia de otros hoteles que observe al rededor, que el personal hace lo posible por limpiar al menos algo, aquí no vi que el hotel estuviera este tipo de encomienda.
6
Javier
15 jun 2026
·
Se alojó 4 noches
De el uno al diez le doy un 7
De el uno al diez le doy un 7
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 207.05339150848388USD
- 2026-09-19: 199.5074194908142USD
- 2026-09-20: 199.97913587036132USD
- 2026-09-21: 199.97913587036132USD
- 2026-09-22: 200.00886685180663USD
- 2026-09-23: 201.93342199859617USD
- 2026-09-24: 199.97913587036132USD
- 2026-09-25: 199.2935878211975USD
- 2026-09-26: 203.99735865097045USD
- 2026-09-27: 199.41130217285155USD
- 2026-09-28: 200.30249535369873USD
- 2026-09-29: 199.97913587036132USD
- 2026-09-30: 203.99735865097045USD
- 2026-10-01: 203.90352024078368USD
- 2026-10-02: 199.9862881347656USD
- 2026-10-03: 201.40920308990476USD
- 2026-10-04: 219.7630530052185USD
- 2026-10-05: 237.52908495483396USD
- 2026-10-06: 240.1441140975952USD
- 2026-10-07: 240.57580935058593USD
- 2026-10-08: 241.36571384582518USD
- 2026-10-09: 241.36571384582518USD
- 2026-10-10: 236.38139193878172USD
- 2026-10-11: 205.06239743499754USD
- 2026-10-12: 236.38139193878172USD
- 2026-10-13: 245.2174887084961USD
- 2026-10-14: 238.0846476104736USD
- 2026-10-15: 258.0295257545471USD
- 2026-10-16: 244.63282615356445USD
- 2026-10-17: 242.3343373008728USD
- 2026-10-18: 200.31250501785277USD
- 2026-10-19: 200.31250501785277USD
- 2026-10-20: 204.3806884689331USD
- 2026-10-21: 204.3806884689331USD
- 2026-10-22: 215.13641443862915USD
- 2026-10-23: 205.06239743499754USD
- 2026-10-24: 240.38904409332275USD
- 2026-10-25: 240.38904409332275USD
- 2026-10-26: 260.0962847465515USD
- 2026-10-27: 254.14493461990355USD
- 2026-10-28: 254.9889368797302USD
- 2026-10-29: 259.1548854743957USD
- 2026-10-30: 254.9889368797302USD
- 2026-10-31: 254.9889368797302USD
- 2026-11-01: 263.18019039916993USD
- 2026-11-02: 258.42347878875734USD
- 2026-11-03: 262.7649734024048USD
- 2026-11-04: 282.93870647735594USD
- 2026-11-05: 289.40947227630613USD
- 2026-11-06: 284.76738972702026USD
- 2026-11-07: 289.40947227630613USD
- 2026-11-08: 275.44599078140254USD
- 2026-11-09: 264.05664079971314USD
- 2026-11-10: 262.7649734024048USD
- 2026-11-11: 264.05664079971314USD
- 2026-11-12: 262.7649734024048USD
- 2026-11-13: 258.0018457901001USD
- 2026-11-14: 280.61809468917846USD
- 2026-11-15: 257.99469352569577USD
- 2026-11-16: 264.05664079971314USD
- 2026-11-17: 263.18019039916993USD
- 2026-11-18: 264.05664079971314USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- El acceso a la piscina infinita solo está disponible para los huéspedes alojados en la Torre Altitude.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Algunas actividades o instalaciones pueden tener acceso limitado. Se invita a los huéspedes a ponerse en contacto con el alojamiento utilizando los datos de contacto que aparecen en la confirmación de la reserva.
- Este alojamiento no acepta mascotas ni perros guía.
- Es posible pagar todas las transacciones sin dinero en efectivo.
Servicios populares
Aparcamiento
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Mostrador turístico
Servicios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Jardín
Campo de golf (cercano)
Playa (cercana)
Buceo
Windsurf
Billares
Zona de juegos
Piscina infantil
Piscina al aire libre
Música en directo
Evening Entertainment
Pool (Infinity)
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos faciales
Club infantil
Bar en la piscina
Mesas y zona de picnic
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Servicio de aparcacoches
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito