Hotel Porta San Mamolo

The hotel is very nice, on the outskirts of the historical center. Peaseful surroundings and just a 15 min walk to the Piazza. We loved it!

Wow! What a disappointment. In a city with only one 5 star hotel, how on earth can this be 4 stars. I should have known based on the initial communication from the hotel on their recommendations. They told me to look online or Get Your Guide for tour/visit suggestions.... Don't let the charming court yard picture fool you. It is basically the path to the breakfast area. Here are some highlights: The hotel is basically a set of apartments. Our room was completely detached from the main hotel and had several other residential homes in between. The room also makes no mention that it has no elevators... we were on the third floor and our doorman could not handle our luggage. I ended up carrying most of the bags up out of pity. I carried them all down since there is no service. The room I selected was expected to be spacious but felt all wrong (bed was on a mezzanine). The room materials was budget decor. The from desk staff were not helpful. My only request was asking if I can call a van for transport and that was met with a response as if it's near impossible (I called an Uber van). No attempt was made to help with the bags... The only saving grace at this hotel was the restaurant it had a wonderfully attentive server (breakfast itself was forgettable). The restaurant across the street is a convenient and good choice. The location is outside the core old city (quieter area). Room WIFI code says it all... laughably bad. One of my worst hotel experiences.

Reception staff was clearly not very fond of their job. We (guests) seemed like an inconvenience. We got very little info about the premises/breakfast/etc. Other staff was nice. Room was weirdly located, not ideal with suitcases. Whenever the room across the hall was opened or closed it seemed like they came into our room, quite noisy. Toilet in bathroom was loose and it was a big cabinet on the wall making it very unpractical. All in all too expensive for what you get, especially when front staff is so annoyed with guests.

I’m a long time client and this hotel never disappoints. Great location, excellent breakfast and curated bedrooms with many options to choose from

We did a weekend trip. The staff were friendly and supportive. Room was great and we will return. Great breakfast and perfect cappuccino ❤️