Aluna Resort Tulum
From
173 $
/ Nacht
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
From
173 $
/ Nacht
Über diese Unterkunft
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 2 Außenpools und Fitnessbereich (rund um ...
Annehmlichkeiten
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 2 Außenpools und Fitnessbereich (rund um die Uhr geöffnet). Kostenloses WLAN, ein Concierge-Service und Babysitting (gegen Gebühr) stehen ebenfalls zur Verfügung.
Annehmlichkeiten für Geschäftsreisende
Zum Angebot gehören ein rund um die Uhr geöffnetes Businesscenter, eine rund um die Uhr besetzte Rezeption und eine Gepäckaufbewahrung. Vor Ort gibt es Folgendes: Parkservice (kostenlos).
Gastronomie
Dieses Hotel bietet 2 Restaurants, du kannst dir aber auch per Zimmerservice (bitte Zeiten beachten) kulinarische Köstlichkeiten bestellen. Besuche die Poolbar oder eine der 2 Bars/Lounges und gönn dir ein erfrischendes Getränk. Gegen Gebühr wird täglich von 07:30 Uhr bis 11:30 Uhr ein Frühstücksbuffet angeboten.
Zimmer
Fühl dich in einem der 78 klimatisierten Zimmer mit Smart-TV wie zu Hause. Dein Bett bietet Daunenbettdecken und hochwertige Bettwaren. Ein WLAN-Internetzugang (kostenlos) steht zur Verfügung. Die Badezimmer bieten kostenlose Toilettenartikel und Bademäntel.
Standort
Aluna Resort Tulum führt dich mitten ins Herz von Tulum, eine 3-minütige Fahrt von Nationalpark Tulum und 6-minütige Fahrt von Gran Cenote (Höhle) entfernt. Dieses Hotel im luxuriösen Stil ist 5,3 km von Playa Paraiso und 5,4 km von Maya-Ruinen von Tulum entfernt.
Was ist in der Nähe?
Jaguar Park(0.2 Meilen)
Hunab Lifestyle Center(0.2 Meilen)
Zugang zum Jaguar-Park(1.2 Meilen)
Nationalpark Tulum(1.3 Meilen)
Jaguar-Aussichtspunkt Tulum(1.3 Meilen)
Dos Aguas Park(1.4 Meilen)
Krankenhaus von Tulum(1.7 Meilen)
Tulum-Turm(1.8 Meilen)
SFER IK(1.8 Meilen)
Cenote Calavera(2 Meilen)
Playa Ruinas(2.2 Meilen)
Öffentlicher Strand von Las Palmas(2.2 Meilen)
Maya-Ruinen von Tulum(2.3 Meilen)
Tempel der Fresken(2.4 Meilen)
Casa del Cenote(2.5 Meilen)
Flughafen Tulum Intl. (TQO)(27.2 Meilen)
Flughafen Cancún (CUN)(74.5 Meilen)
Parkmöglichkeiten
Restaurant
Pool
Business-Center
Zimmerservice
Informationsschalter für Ausflüge
Standort
Poligono 04 Fraccion 05 Lote 04 S/N, Zama, Tulum, Tulum, Bundesstaat Quintana Roo, Mexiko
Jaguar Park (0.2 Meilen)
Hunab Lifestyle Center (0.2 Meilen)
Zugang zum Jaguar-Park (1.2 Meilen)
Nationalpark Tulum (1.3 Meilen)
Jaguar-Aussichtspunkt Tulum (1.3 Meilen)
Dos Aguas Park (1.4 Meilen)
Zimmeroptionen
6
Senior-Zimmer, 1 King-Bett, Terrasse, Gartenblick
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 2
1510 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates WohnzimmerEigener WhirlpoolEigener Whirlpool auf dem Dach
6
Comfort-Zimmer, 1 King-Bett, Gartenblick
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 2
KlimaanlageWLAN (kostenlos)Smart-TV
9
Deluxe-Zimmer, 1 King-Bett, Balkon, Gartenblick
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 2
KlimaanlageWLAN (kostenlos)Smart-TV
9
Junior-Zimmer, 1 King-Bett, Balkon, Gartenblick
Zimmerdetails
1 Großes Doppelbett
Anzahl Schlafplätze 2
KlimaanlageWLAN (kostenlos)Separates WohnzimmerPrivater Whirlpool im FreienEigener Whirlpool
5
Comfort-Zimmer, 2 Queen-Betten, barrierefrei, Gartenblick
Zimmerdetails
2 Doppelbetten
Anzahl Schlafplätze 3
KlimaanlageWLAN (kostenlos)Smart-TV
6
Comfort-Zimmer, 2 Queen-Betten, Gartenblick
Zimmerdetails
2 Doppelbetten
Anzahl Schlafplätze 3
KlimaanlageWLAN (kostenlos)Smart-TV
6
Deluxe-Zimmer, 2 Queen-Betten, Balkon, Gartenblick
Zimmerdetails
2 Doppelbetten
Anzahl Schlafplätze 3
KlimaanlageWLAN (kostenlos)Smart-TV
Gästebewertungen
8.6
Fantastisch
Basierend auf 340 verifizierten Bewertungen
Was Gäste sagen
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Reisende beschreiben das Kimpton Aluna Tulum by IHG als einen ruhigen, im Dschungelstil gehaltenen Rückzugsort mit geräumigen, komfortablen Zimmern und außergewöhnlich freundlichem Personal. Es bietet angenehme Pools, eine tägliche Happy Hour und kostenlose Fahrräder, die die Fahrt zwischen Stadt und Strand erleichtern.
Mehr erfahrenWar das hilfreich?
Was Gäste sagen
Reisende beschreiben das Kimpton Aluna Tulum by IHG als einen ruhigen, im Dschungelstil gehaltenen Rückzugsort mit geräumigen, komfortablen Zimmern und außergewöhnlich freundlichem Personal. Es bietet angenehme Pools, eine tägliche Happy Hour und kostenlose Fahrräder, die die Fahrt zwischen Stadt und Strand erleichtern.
Die Lage ist ruhig, zwischen der Innenstadt und dem Strand gelegen, obwohl der Weg zum Ufer in der Regel ein Fahrrad oder Taxi erfordert. Einige Gäste bemängeln nahegelegene Bauarbeiten oder dunkle Straßen bei Nacht. Die Einrichtungen sind ansprechend, aber Gäste erwähnen wiederholt unbesetzte Swim-up- oder Dachbars sowie einige Abnutzungserscheinungen in diesen Bereichen. Essen und Frühstück reichen von sehr gut bis einfach oder teuer, und einige berichten von Wartungs- oder Reinigungsproblemen wie Blättern in den Pools, muffigen Gerüchen oder Schädlingen. Erwarten Sie einen entspannten Aufenthalt in einer ruhigen Lage abseits des Strandes.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Leistungen
Gäste schätzen die beiden Pools (einschließlich eines Dachpools), die tägliche Happy Hour und die kostenlosen Fahrräder. Einige erwähnen unbesetzte Swim-up-/Dachbars und kleinere Wartungsarbeiten in Poolbereichen oder auf Terrassen.
Ähnliche Gästebewertungen
10
David
3. Apr. 2025
·
Aufenthalt am 7 Nächte
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
10
Jaime
18. Feb. 2023
·
Aufenthalt am 5 Nächte
If you’re thinking about booking this property, just do it. From the moment you get there to the time you leave they treat you so kindly. The amenities and extra special things are what make the stay. Daily happy hour, tortilla making classes, and the bikes available to explore Tulum. The location was perfect for us, nestled in between the beach and town, which was what we were looking for. If you’re looking for a beach resort this isn’t the one for you, but if you enjoy exploring different areas then it is perfect. Rooms are clean and cool with nice balconies. The pools are great for a dip after a day of adventuring. The front desk will set you up with rides or if you are interested in any tours (we did a chichen itza and cenote tour). We did a tortilla making class that was incredible, shout out to Nayeli who shared her love of cooking and Mexico. 10-15 min bike to downtown and 15-20 min bike to the beach. We used the associated beach club and also biked to the Tulum Ruins one day and it was a great way to get there. Tons of water stations around the hotel for you to fill up your bottles, etc.
If you’re thinking about booking this property, just do it. From the moment you get there to the time you leave they treat you so kindly. The amenities and extra special things are what make the stay. Daily happy hour, tortilla making classes, and the bikes available to explore Tulum. The location was perfect for us, nestled in between the beach and town, which was what we were looking for. If you’re looking for a beach resort this isn’t the one for you, but if you enjoy exploring different areas then it is perfect. Rooms are clean and cool with nice balconies. The pools are great for a dip after a day of adventuring. The front desk will set you up with rides or if you are interested in any tours (we did a chichen itza and cenote tour). We did a tortilla making class that was incredible, shout out to Nayeli who shared her love of cooking and Mexico. 10-15 min bike to downtown and 15-20 min bike to the beach. We used the associated beach club and also biked to the Tulum Ruins one day and it was a great way to get there. Tons of water stations around the hotel for you to fill up your bottles, etc.
10
Thu Nga
12. Juli 2025
·
Aufenthalt am 4 Nächte
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
8
Molly
22. März 2025
·
Aufenthalt am 6 Nächte
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
8
Brian
30. Dez. 2024
·
Aufenthalt am 4 Nächte
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
10
Brittany
31. Jan. 2025
·
Aufenthalt am 4 Nächte
The Kimpton Hotel is a true gem! My best friend and I stayed here for a birthday getaway, and it was fantastic. The rooms were beautifully decorated, and the breakfast was delicious, especially the made-to-order omelet. There were plenty of electric sockets available to charge our devices. The hotel is centrally located, making it easy to access shops, dining options, and tourist sites. We received excellent recommendations for beach clubs, and the staff went above and beyond to ensure a pleasant stay. The rooftop bar offered the best sunset views it’s a must-see! We loved the complimentary bicycles that allowed us to explore the town without needing a car. Additionally, the hotel recommended a great transportation company that kept us safe and flexible with our travel plans around town (GoMaya.Mx). For inquiries, you can reach them at alesot76@gmail.com or find them on Instagram at: https://www.instagram.com/gomaya.mx?igsh=M242aTlodzE5ZzAw
The Kimpton Hotel is a true gem! My best friend and I stayed here for a birthday getaway, and it was fantastic. The rooms were beautifully decorated, and the breakfast was delicious, especially the made-to-order omelet. There were plenty of electric sockets available to charge our devices. The hotel is centrally located, making it easy to access shops, dining options, and tourist sites. We received excellent recommendations for beach clubs, and the staff went above and beyond to ensure a pleasant stay. The rooftop bar offered the best sunset views it’s a must-see! We loved the complimentary bicycles that allowed us to explore the town without needing a car. Additionally, the hotel recommended a great transportation company that kept us safe and flexible with our travel plans around town (GoMaya.Mx). For inquiries, you can reach them at alesot76@gmail.com or find them on Instagram at: https://www.instagram.com/gomaya.mx?igsh=M242aTlodzE5ZzAw
8
Nicola
1. Feb. 2026
·
Aufenthalt am 3 Nächte
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
8
T
25. Apr. 2024
·
Aufenthalt am 3 Nächte
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16. Juni 2024
·
Aufenthalt am 6 Nächte
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
8
thomas
2. Jan. 2026
·
Aufenthalt am 2 Nächte
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Reinigung
Die meisten Bewertungen beschreiben saubere Zimmer und gepflegte Räume. Einige weisen auf Probleme wie muffige Gerüche, Insekten im Zimmer und Blätter rund um den Pool hin.
Ähnliche Gästebewertungen
8
Lakiesha
11. Aug. 2025
·
Aufenthalt am 5 Nächte
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
10
Enjoli
18. Feb. 2025
·
Aufenthalt am 7 Nächte
I enjoyed my stay . The hotel and room were very clean . I have never been to a hotel and when My room was cleaned it actually smelled clean . I will definitely be staying here again if I visit Tulum in the near future .
I enjoyed my stay . The hotel and room were very clean . I have never been to a hotel and when My room was cleaned it actually smelled clean . I will definitely be staying here again if I visit Tulum in the near future .
10
Daniel
12. März 2025
·
Aufenthalt am 1 Nacht
Great place to stay in a nice neighborhood. Feels upscale for the price. The only con would be the grounds and leaves in and around the main pool area need to be swept and cleaned daily.
Great place to stay in a nice neighborhood. Feels upscale for the price. The only con would be the grounds and leaves in and around the main pool area need to be swept and cleaned daily.
10
Thu Nga
12. Juli 2025
·
Aufenthalt am 4 Nächte
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
We had such a pleasant stay at the Kimpton Aluna! The room is spacious, with 2 clean outdoor pools. I really appreciate that the bicycles are free so we can explore downtown Tulum and go to local restaurants. The receptionists were so helpful in recommending us cenotes and beaches to go to, which turned out to be the highlight of our trip. I'd definitely stay here again if I come back to Tulum.
10
Julienne
27. Juni 2025
·
Aufenthalt am 3 Nächte
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
10
Taheerah L
9. März 2023
·
Aufenthalt am 6 Nächte
I read the reviews of another traveler and based on their comments I decided to stay at the Kimpton. This place is a 5 Star. They do everything over and beyond well. Most Importantly the cleanliness of the hotel
I read the reviews of another traveler and based on their comments I decided to stay at the Kimpton. This place is a 5 Star. They do everything over and beyond well. Most Importantly the cleanliness of the hotel
6
Breneka
10. Apr. 2025
·
Aufenthalt am 1 Nacht
The property was visually appealing and so peaceful. The staff was incredibly kind. This hotel is ideal for a relaxing and peaceful getaway, especially if you don’t mind the presence of children. My only concern was a strong odor of mold or mildew that became noticeable while I was sleeping, which was quite unbearable. I recommend addressing this issue with maintenance.
The property was visually appealing and so peaceful. The staff was incredibly kind. This hotel is ideal for a relaxing and peaceful getaway, especially if you don’t mind the presence of children. My only concern was a strong odor of mold or mildew that became noticeable while I was sleeping, which was quite unbearable. I recommend addressing this issue with maintenance.
8
T
25. Apr. 2024
·
Aufenthalt am 3 Nächte
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16. Juni 2024
·
Aufenthalt am 6 Nächte
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
10
Kelli
12. Apr. 2025
·
Aufenthalt am 4 Nächte
The entire staff was incredibly friendly and willing to go above and beyond to help us with whatever we wanted or needed. The hotel is clean, beautiful and peaceful. Our room was aesthetically pleasing, had all that we needed and the bed was large and comfortable. The bikes they have available made riding anywhere in town a breeze!!
The entire staff was incredibly friendly and willing to go above and beyond to help us with whatever we wanted or needed. The hotel is clean, beautiful and peaceful. Our room was aesthetically pleasing, had all that we needed and the bed was large and comfortable. The bikes they have available made riding anywhere in town a breeze!!
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Zimmer
Die Zimmer sind geräumig und komfortabel, viele mit Balkonen oder Patios. Suiten können große Balkone mit Whirlpools und eine leistungsstarke Klimaanlage umfassen. Einige Gäste bemängeln Lärm von Dach-/Barbereichen, eingeschränkte Schalldämmung und gelegentliche Wartungsarbeiten wie lauwarmes Wasser.
Ähnliche Gästebewertungen
8
Lakiesha
11. Aug. 2025
·
Aufenthalt am 5 Nächte
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
Great stay at Kimpton Aluna Tulum! Jonathan and Jesus at reception were super friendly and helpful, and Charlie at Parallel restaurant was kind and attentive. The hotel is clean, stylish, and relaxing. Only wish the balconies were more soundproof, as some guests were a bit loud. Overall, loved the service and vibe here!
10
David
3. Apr. 2025
·
Aufenthalt am 7 Nächte
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
Staff was great. Arranged a scooter rental for us, delivered right to the hotel. Property itself was very nice, and well maintained. The upper deck by the rooftop pool could use a little TLC. It was pretty quiet, pools were nice, especially on those 30 afternoons. The hotel is halfway between the beach zone and the main Tulum strip. There's a great grocery store within walking distance. Very safe area. Rooms were spacious, well kept, my only complaint is that the shower didn't get hot enough. We will be back next year.
10
Jason
18. März 2025
·
Aufenthalt am 4 Nächte
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
The property is well maintained we stayed in a one bedroom suite I highly recommend. Nice large balcony with jacuzzi. A/C worked amazing. The staff is top notch. They are extremely attentive with anything you could ever need. They are very happy to help and they are always smiling and courteous. This hotel exceeded our expectations and we highly recommend.
10
Valene
19. Feb. 2025
·
Aufenthalt am 2 Nächte
Nice hotel. Cool asthetic. Nice and spacious room.
Nice hotel. Cool asthetic. Nice and spacious room.
10
Margarita
16. März 2025
·
Aufenthalt am 2 Nächte
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
The hotel rooms were clean and spacious and the staff was very helpful. We had to check out later because there was a flight delay and they accommodated us.
8
Casey
5. Feb. 2025
·
Aufenthalt am 4 Nächte
Our first room was below the rooftop bar and we could hear service late into the night. They kindly moved us rooms and it was near perfect. The bed was mildly uncomfortable (but most hotel beds are) and the food was average for the higher cost. We found really great local cuisine. 8.5/10 would recommend.
Our first room was below the rooftop bar and we could hear service late into the night. They kindly moved us rooms and it was near perfect. The bed was mildly uncomfortable (but most hotel beds are) and the food was average for the higher cost. We found really great local cuisine. 8.5/10 would recommend.
8
Nicola
1. Feb. 2026
·
Aufenthalt am 3 Nächte
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
Ground floor room was spacious and had its own patio with sun loungers and direct access to pool. Rooftop pool was quiet and comfortable. Staff were friendly, helpful and impecably polite. Hotel has a jungly vibe with palm trees everywhere and thatched roffs which make ut very attractive
10
Laura
11. Dez. 2025
·
Aufenthalt am 2 Nächte
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
10
Tatiana
23. Apr. 2025
·
Aufenthalt am 3 Nächte
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
Incrível! Desde o check in até o checkout. Os quartos são enormes, super confortáveis. Banheiro, cama, espaço.. tudo maravilhoso! Tem duas piscinas, a principal tem um hapo hour das 17 as 18hs. Fui próximo ao meu aniversário e deixaram um docinho com felicitações. Amamos muito!
8
thomas
2. Jan. 2026
·
Aufenthalt am 2 Nächte
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Dienstleistung
Der Service zeichnet sich in allen Bereichen durch Freundlichkeit, Aufmerksamkeit und Hilfsbereitschaft aus. Zu den negativen Aspekten gehören Personalmangel, der den Barbereich betrifft, gelegentliche Überraschungen bei der Abrechnung (z. B. Kurtaxe oder Gebühren) und vereinzeltes Versagen an der Rezeption.
Ähnliche Gästebewertungen
10
DR JESUS A
7. Sept. 2025
·
Aufenthalt am 5 Nächte
Great location, super friendly staff
Great location, super friendly staff
10
Desiree
21. Aug. 2025
·
Aufenthalt am 3 Nächte
The service was top-tier.
The service was top-tier.
8
Daria
6. Nov. 2025
·
Aufenthalt am 4 Nächte
Louis at the front desk is the best! The staff was very helpful.
Louis at the front desk is the best! The staff was very helpful.
4
CARLOS
16. Aug. 2024
·
Aufenthalt am 1 Nacht
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
10
Julienne
27. Juni 2025
·
Aufenthalt am 3 Nächte
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
Really lovely hotel and staff. I arrived in a mood. My suitcase was busted. My Airbnb had turned out to be crap. Juan greeted me in the driveway with a smile and a cool drink. They took care of my bags. I was shown to a very clean and comfortable room in moments. Staff came around to clean daily. Staying at the Kimpton was just the reset I needed.
6
Clifford
31. März 2024
·
Aufenthalt am 3 Nächte
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
Great place, but has enormous "resort fees" that didn't appear in what I thought I would be paying. Price went from $150/night to $250/night by the time those were added in. Be careful!
2
Michelle
22. Apr. 2023
·
Aufenthalt am 3 Nächte
FLL airport was closed due to weather, I called this property to notify I couldn’t arrive for my girls trip. They wouldn’t accommodate with a credit and or refund, terrible customer service. How can one stay if the airport is closed, how can I arrive. Very disappointed 😢 that they couldn’t accommodate due to a rare issue of the whole airport being closed.
FLL airport was closed due to weather, I called this property to notify I couldn’t arrive for my girls trip. They wouldn’t accommodate with a credit and or refund, terrible customer service. How can one stay if the airport is closed, how can I arrive. Very disappointed 😢 that they couldn’t accommodate due to a rare issue of the whole airport being closed.
10
Laura
11. Dez. 2025
·
Aufenthalt am 2 Nächte
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
4
Anna Carolina
26. Apr. 2023
·
Hotel is located next to multiple construction sides, the area is basically under construction. Very far away from the beach, restaurant in the hotel as well as outside were super expensive. I hurt my finger by getting it between the unsafe terrace door - front desk did claim to not have bandaids (no first aid kits??) and sent me to convenience store. Felt pretty unsafe afterwards as they do not seem to be able to accommodate even the smallest emergencies. Absolutely not worth 260$ (!!!) per night.
Hotel is located next to multiple construction sides, the area is basically under construction. Very far away from the beach, restaurant in the hotel as well as outside were super expensive. I hurt my finger by getting it between the unsafe terrace door - front desk did claim to not have bandaids (no first aid kits??) and sent me to convenience store. Felt pretty unsafe afterwards as they do not seem to be able to accommodate even the smallest emergencies. Absolutely not worth 260$ (!!!) per night.
8
thomas
2. Jan. 2026
·
Aufenthalt am 2 Nächte
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Standort
Ruhige, von Grünzeug umgebene Lage zwischen Stadt und Strand mit guter Erreichbarkeit mit dem Fahrrad oder einem kurzen Taxiweg. Einige Gäste weisen auf die Entfernung zum Strand, nahegelegene Bauarbeiten oder dunkle Straßen bei Nacht und gelegentliche Gerüche in der Nähe einer Kläranlage hin.
Ähnliche Gästebewertungen
10
Araceli
30. Juni 2025
·
Aufenthalt am 5 Nächte
Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining.
Wonderful customer service!!! If you’re looking to relax- this is the place to be! The only downside is you need to take a taxi to go to the beach and taxis are not the most budget friendly in Tulum. Other places near hotel with a doable short walk when it’s not too hot ir raining.
10
Poornima
31. Dez. 2025
·
Aufenthalt am 5 Nächte
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
This hotel is a little away from the main beach area, but it’s a quick cab ride. The staff were great…very friendly and helpful.
8
Molly
22. März 2025
·
Aufenthalt am 6 Nächte
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
We loved the location of the Aluna- quiet, feeling of being in the jungle. The plants are well maintained. The staff is actually wonderful- but we happened to have visited during a slow season. While there is a bar in the pool, it wasn’t staffed, which left the inside bartender and servers a bit overwhelmed. It certainly wasn’t the fault of the staff, and I don’t blame the management for making that staffing decision. However, my only requirement in picking a hotel was that it had a swim up bar, and I was disappointed. We did not like the food. Too much stuff on everything. An omelette with cheese is a beautiful thing- great food doesn’t have to be complex, trendy, or fusion. The kitchen staff was great for a la carte orders, but the food on the breakfast buffet was really complex with lots of sautéed vegetables and sauces and cheeses already on it, instead of on the side. Is it fancy and beautiful- yes! Are your kids going to eat it? That’s a hard sell. One thing that we noticed is that there is a water treatment plant next to the hotel property. You could smell it across the parking lot near that side of some of the rooms. No smell in the pool area at all. Rooms were fine. But if you have one of the rooms farther back, you will smell it if you leave your room. There isn’t anything the hotel could do about this. And as I’m writing this, my dogs found skunks, so let me just say that water treatment odor is way less of an issue than the way my backyard smells now.
8
Tyler
9. März 2025
·
Aufenthalt am 4 Nächte
Great hotel for a short stay in Tulum, room was very big and spacious. Rooms are pretty clean and presentable. Bike rental was great for us to save a couple $ on local transport. Walkable to some decent dining options on the south side of the main drag. Pretty easy bike ride down to the beach. The road the hotel is on isn’t illuminated at night but we felt very safe around the area generally.
Great hotel for a short stay in Tulum, room was very big and spacious. Rooms are pretty clean and presentable. Bike rental was great for us to save a couple $ on local transport. Walkable to some decent dining options on the south side of the main drag. Pretty easy bike ride down to the beach. The road the hotel is on isn’t illuminated at night but we felt very safe around the area generally.
10
Elizabeth
18. Nov. 2025
·
Aufenthalt am 2 Nächte
Convenient location, bike availabilty and super nice place!
Convenient location, bike availabilty and super nice place!
8
T
25. Apr. 2024
·
Aufenthalt am 3 Nächte
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Luis
16. Juni 2024
·
Aufenthalt am 6 Nächte
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
6
Estely
9. März 2025
·
Aufenthalt am 3 Nächte
The hotel and rooms is in very good condition with friendly staff. The location is not the best though. 30min drive to tulum beach and area.
The hotel and rooms is in very good condition with friendly staff. The location is not the best though. 30min drive to tulum beach and area.
10
perle
1. März 2025
·
Aufenthalt am 5 Nächte
Nous avons adoré notre séjour au Kimpton Aluna . Tout était parfait , le personnel adorable , la localisation , la décoration de l’hôtel .
Nous avons adoré notre séjour au Kimpton Aluna . Tout était parfait , le personnel adorable , la localisation , la décoration de l’hôtel .
10
Eric
6. Aug. 2023
·
Had a 5 night stay and enjoyed it. Hotel was well located, clean and had a great staff (Edward was great to deal with). Highly recommended if you want to stay off the beach zone.
Had a 5 night stay and enjoyed it. Hotel was well located, clean and had a great staff (Edward was great to deal with). Highly recommended if you want to stay off the beach zone.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Gastronomie
Viele loben das Restaurant und das Frühstück sowie die tägliche Happy Hour. Andere fanden das Buffet einfach oder teuer und stellten fest, dass es begrenzte vegane Optionen gab. Ein Bericht über eine Lebensmittelvergiftung liegt vor.
Ähnliche Gästebewertungen
2
Dorothy
3. Apr. 2024
·
Aufenthalt am 2 Nächte
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
The food prices were ridiculous. I ordered just a plain small hamburger patty for my dog and they charged me $24. That was American dollars and not Mexican pesos. And that didn’t include the tip.
8
Carlos
4. Dez. 2025
·
Aufenthalt am 5 Nächte
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
Breakfast was very good and service was great!! Bed were very comfortable firm as well as the pillows were food quality.
2
Xavier
31. Dez. 2024
·
Aufenthalt am 6 Nächte
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
10
Candace
4. Juli 2025
·
Aufenthalt am 2 Nächte
We absolutely loved our stay at this property! Our group came to celebrate a friend’s birthday and love the boutique, secluded feel of the hotel while also having direct access to food/nightlife. Everything we did was ~15 mins away. The on-site pool, bike rentals, restaurant, etc. were also really nice. Advice for future guests… - Bring your bug spray. The mosquitoes were pretty bad while we were there. To be fair, it had also rained our first day. - After booking, ask the hotel about shuttle service. They connected us with a family owned shuttle service who were initially only supposed to take us to and from the airport to the hotel, but they were so amazing that we ended up using their services for our entire trip. They’re a 24 hour company. 5 star experience with them.
We absolutely loved our stay at this property! Our group came to celebrate a friend’s birthday and love the boutique, secluded feel of the hotel while also having direct access to food/nightlife. Everything we did was ~15 mins away. The on-site pool, bike rentals, restaurant, etc. were also really nice. Advice for future guests… - Bring your bug spray. The mosquitoes were pretty bad while we were there. To be fair, it had also rained our first day. - After booking, ask the hotel about shuttle service. They connected us with a family owned shuttle service who were initially only supposed to take us to and from the airport to the hotel, but they were so amazing that we ended up using their services for our entire trip. They’re a 24 hour company. 5 star experience with them.
10
Katherine Jean
2. Jan. 2025
·
Aufenthalt am 5 Nächte
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
8
T
25. Apr. 2024
·
Aufenthalt am 3 Nächte
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
10
Laura
11. Dez. 2025
·
Aufenthalt am 2 Nächte
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice.
10
Kristina Maria
2. Okt. 2024
·
Aufenthalt am 3 Nächte
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
10
Tim
13. Apr. 2023
·
Aufenthalt am 2 Nächte
Nice room, enjoyed both pools, lovely staff. Didn’t eat there as there were very few vegan options.
Nice room, enjoyed both pools, lovely staff. Didn’t eat there as there were very few vegan options.
8
thomas
2. Jan. 2026
·
Aufenthalt am 2 Nächte
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
The rooms are large and comfortable, and the courtyard is genuinely lovely — there’s a lot of potential here. Unfortunately, the overall experience falls short of what the property could be. Staffing is very limited, and service suffers as a result. The rooftop pool in particular feels like a missed opportunity: it’s virtually impossible to get a drink, and the area itself has clearly seen better days. Breakfast is extremely basic — honestly closer to a Holiday Inn level than what you’d expect from a hotel like this. The free bicycles are, regrettably, among the worst we’ve encountered in Tulum. With a bit more attention, investment, and presence on the service side, this could be a very good hotel. As it stands, it feels neglected, which is a shame given how much it has going for it.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
8
Damesha
16. Apr. 2026
·
Aufenthalt am 3 Nächte
Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions.
Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions.
8
Ramin
13. Apr. 2026
·
Aufenthalt am 5 Nächte
Great hotel all around.
Great hotel all around.
10
Sacha
13. Apr. 2026
·
Aufenthalt am 1 Nacht
Magnifique hôtel, chambres spacieuses avec belle de décoration. 2 piscines agréables, parking sur place. Une très belle adresse.
Magnifique hôtel, chambres spacieuses avec belle de décoration. 2 piscines agréables, parking sur place. Une très belle adresse.
8
Bricia
7. Apr. 2026
·
Aufenthalt am 1 Nacht
El desayuno rico y variado frutas pan café y huevos al gusto . El hotel bonito aunque lleno de algodón por todos lados tienes un árbol Que suelta algodón y está en los camastros alberca todos lados lleno la alberca bonitas pero fría nos tocó lluvia pero
El desayuno rico y variado frutas pan café y huevos al gusto . El hotel bonito aunque lleno de algodón por todos lados tienes un árbol Que suelta algodón y está en los camastros alberca todos lados lleno la alberca bonitas pero fría nos tocó lluvia pero
10
Mark
4. Apr. 2026
·
Aufenthalt am 7 Nächte
Perfect location - not far by bike or cab to the beaches. Lots of sargassum on the beach when we went so we’re happy not to be staying by it. Close to town. Very safe area. Staff are friendly, rooms are clean and big. Pool is great fun. Breakfast each day (included for us) was excellent. Would stay here again for sure. Cabs cost about $20/$25USD to beach or town but you ride a bike (free) or walk.
Perfect location - not far by bike or cab to the beaches. Lots of sargassum on the beach when we went so we’re happy not to be staying by it. Close to town. Very safe area. Staff are friendly, rooms are clean and big. Pool is great fun. Breakfast each day (included for us) was excellent. Would stay here again for sure. Cabs cost about $20/$25USD to beach or town but you ride a bike (free) or walk.
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 23:59
Vor 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
Mehr anzeigenHaben Sie eine Frage?
Sofortige KI-Antworten basieren auf den Informationen des Hotels.
Preise für kommende Reisedaten
September 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Oktober 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Günstiger
Teurer
Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-09-17: 135.64398132199096USD
- 2026-09-18: 136.02368280010987USD
- 2026-09-19: 135.1775284817047USD
- 2026-09-20: 135.00551512634277USD
- 2026-09-21: 135.00551512634277USD
- 2026-09-22: 159.00871115127563USD
- 2026-09-23: 135.00551512634277USD
- 2026-09-24: 134.5230559500961USD
- 2026-09-25: 139.24199888642883USD
- 2026-09-26: 136.51975656096647USD
- 2026-09-27: 136.94056462273406USD
- 2026-09-28: 160.54199022576904USD
- 2026-09-29: 160.54199022576904USD
- 2026-09-30: 135.89249567658996USD
- 2026-10-01: 160.42245522421263USD
- 2026-10-02: 135.74122835491943USD
- 2026-10-03: 160.55828567453003USD
- 2026-10-04: 136.9837826059265USD
- 2026-10-05: 166.10637783999633USD
- 2026-10-06: 160.54199022576904USD
- 2026-10-07: 160.62755009275816USD
- 2026-10-08: 166.10637783999633USD
- 2026-10-09: 136.2490506086731USD
- 2026-10-10: 166.10637783999633USD
- 2026-10-11: 166.10637783999633USD
- 2026-10-12: 166.10637783999633USD
- 2026-10-13: 146.91252068704986USD
- 2026-10-14: 166.10637783999633USD
- 2026-10-15: 166.10637783999633USD
- 2026-10-16: 166.10637783999633USD
- 2026-10-17: 136.4453406782913USD
- 2026-10-18: 180.62453632278442USD
- 2026-10-19: 180.62453632278442USD
- 2026-10-20: NO DATA
- 2026-10-21: 196.04872175668334USD
- 2026-10-22: 198.65310243043515USD
- 2026-10-23: NO DATA
- 2026-10-24: 136.9837826059265USD
- 2026-10-25: 165.20734216206358USD
- 2026-10-26: NO DATA
- 2026-10-27: 145.9203731653366USD
- 2026-10-28: NO DATA
- 2026-10-29: 179.71709009065245USD
- 2026-10-30: NO DATA
- 2026-10-31: 166.10637783999633USD
- 2026-11-01: 136.30893200237273USD
- 2026-11-02: NO DATA
- 2026-11-03: 198.62830881753538USD
- 2026-11-04: NO DATA
- 2026-11-05: 143.60714660377502USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 202.13314445024108USD
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: 202.06468604345702USD
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 220.62921471745298USD
- 2026-11-17: NO DATA
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
- Bargeldlose Transaktionen sind verfügbar
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Die Unterkunft versichert, dass die Reinigungs- und Desinfektionsmaßnahmen gemäß der folgenden Richtlinie eingehalten werden: IHG Versprechen auf Sauberkeit.
- Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.
- Für Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dich dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
- Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
- In dieser Unterkunft sind Gäste jeglicher sexuellen Orientierung und Geschlechtsidentität willkommen (LGBTQ+-freundlich).
- Aufpreis für das Frühstücksbuffet: ca. 390 MXN für Erwachsene und ca. 195 MXN für Kinder
- Später Check-out gegen Gebühr möglich (je nach Verfügbarkeit)
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Restaurant
Pool
Business-Center
Zimmerservice
Informationsschalter für Ausflüge
Dienstleistungen
Business-Center
Informationsschalter für Ausflüge
Reinigung
Bankett-Ausstattung
Safe
Geldautomat
Fahrradvermietung
Gepäckaufbewahrung
Ausgewiesene Raucherzone
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Concierge Services
Aktivitäten
Pool
Garten
Radfahren
Pool im Freien
Bicycle Tour Information
Gartenmöbel
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Massage
Spa & Wellness Center
Körperanwendungen
Gesichtsanwendungen
Pool-Bar
Lunchpakete
Frühstück auf dem Zimmer
Familienzimmer
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parkmöglichkeiten
Parkmöglichkeiten
Kostenfreies Parken
Parking (Limited)
Parking Onsite
Internet
Kostenloses W-LAN