Fairfield Inn & Suites by Marriott Atlanta Gwinnett Place

I liked that the property was close to shopping and restaurants, close to the highway. I didn’t like that the pool was out of order our entire visit the coffee maker in the room wasn’t functional the side of both mattresses were stained with looked to be vomit, one of the elevators smelled of urine. Parking was good, we didn’t bother with the hotel breakfast.

Everything was lovely but guests were told that the pool was closed without prior notice and indefinitely.

The reason I booked THIS hotel was because they advertise an indoor heated pool. I called before I booked (30 days in advance) and again 3 days before arriving and was told the pool was available for use. I drove over 1,000 miles (5 states) to spend a week with my grandkids. We arrived on Monday and were told the heating element was out, but would be repaired soon. The whole five days the pool was closed.

Shopping great Gym too small

Breakfast was good, the kids enjoyed the pool. Location near expressway Staff was courteous

We enjoyed the indoor pool

Front desk staff were nice. Restaurant staff were rude. The pool was absolutely nasty. Several huge hair balls were floating in pool and there was not a smell of chlorine. The pool looked as if it had never been cleaned.

The pool had a bunch of hair balls throughout the pool, it was very dirty and my kids were very upset they couldn’t swim. We came down for breakfast during breakfast hours and there was no food and it took them about 30 min to refill the food. My room was clean and no concerns there and the staff was nice.

Having spent time in other Marriott hotels this was a huge disappointment. The only food available was breakfast which was very limited. My biggest disappointment was the lift safety cert was out of date, gym equipment was very limited (two running machines and a set of free weights) and rusty, despite asking at reception housekeeping did not clean the room or change towels during the 4 night stay (I had to ask one of the cleaners for fresh towels from her trolley), the TV remote didn't work.

This was an all-around bad experience. As a titanium elite member of the Marriott system it was very disappointing not to be greeted with a welcome bag. The breakfast bar was not regularly serviced by the staff, so basically it was first come first serve. Therefore we needed to find breakfast elsewhere. Upon checking and twice during the stay we confirmed with the front desk that we had a late check out. This was obviously not communicated to the housekeeping staff, throughout the day they continued to knock on the doors. VERY DISRUPTIVE! . Our room keys were deactivated our room keys were deactivated not allowing our family access to the rooms in which we purchased. Speaking of housekeeping, it is not performed unless upon check-in it is requested. The one time we did request service the trash was not taken and essentials were not replaced. Upon checking out the female manager on duty was very rude to her three children. Her behavior caused our oldest son to experience extreme anxiety. This is a very basic hotel where the elevators were in and out of service. I highly recommend that Marriott provides the staff with customer service training. We definitely will not be back! There are plenty of other options in the area, and this one is a definite NO WAY!

I love how quiet it is here, and the staff is polite. The rates are reasonable, too. Unfortunately, this time I have to give a low rating for cleanliness. The carpet was dirty and the shower could use some more cleaning. There was no bad smell, but the carpet definitely needs a deep clean. For the comfort of future guests, I hope this gets addressed 🙏. I'd still stay here again.

The room smells bad, like the carpet hasn’t been cleaned in a long time. I booked a non-smoking room, but the carpet smells like people have smoked in there.

Check in was super easy, and all of the staff I had contact with were very friendly. Room was clean, and the property overall was very well maintained.

The room smell like mildew but other than that it’s ok

I checked in late, around 10pm. Front desk was accurate and nice. The first room ( #305) had lots of black pubic hair on tub and bathroom floor. So I immediately called front desk to complain within 3-minutes in the room, Tiffany, stated she would place me next door in room #303 which I thought it would be much better, but not!! Once my family got into the shower, after our long ride from home, it is loaded with black mold in the tub basin, all around the Bath products ( Alice Bath supplies ) and floor area. I am a person with restricted lung disease, I do have to notice my areas of cleanliness. So I begin to clean with my Lysol disinfectant wipes, some of it, will not come clean, needed bleach products, I didn’t not have!! But, overall I am a huge fan of Marriott.

There was never anyone at the desk. Loud music until after 11. Called 4 times for towels. No answer. Went down, nobody there. Room looked as if it hadn't been vacuumed.

The room we were put in was dirty and had urine on the toilet seat. There were also ants crawling all over the walls. Staff was helpful when we encountered problems but the hotel itself is run down.

Clean and comfortable

Besides price I look for property, room and bathroom to be very clean and be kept up. Bathroom every corner was spotless. Also the facility and rooms did not smell. I would definitely come back and recommend. Perfect 10

Clean room, clean bed sheets, great breakfast, great people providing excellent service. Clean linen and bathroom really makes the stay so much better. Thank you Fairfield. Now we will be a regular.

Location of Bahama Breeze was cool that you could walk there. The carpet was coming up in the doorway and caused a trip hazard and the door would not shut without forcible trying. Also, the AC unit was leaking in by the time we checked out at 10:30 on Sunday morning the third of the room was soaking wet. I didn't notify the front desk and they offered to switch rooms the night before, but it was already late and half of my children, but we're bathing in the bed. Was not offered any kind of compensation other than an apology.

Rooms were very spacious and clean , lobby was nice , the staff was very friendly and helpful . Breakfast was delicious

This was a good hotel. The only reason I couldn't drop 5 stars is the noise level. I could hear doors slamming all night. However, the A/C was really good, and I was able to get a good night's sleep.

The staff was super friendly during my entire stay. The room was clean and comfortable. The shower had shampoo, conditioner, and body wash, which are nice amenities. There were both hot and cold breakfast options that varied daily. My only complaints are that the swing bar door lock was broken off my room door. I would have felt more protected if it hadn’t been broken. Also, my room did not have a safe to secure my belongings, so I had to carry them in a backpack when I would leave the hotel for a few hours.

Room was extremely small, but served its purpose for one night. There was no onsite parking upon arrival due to another event being held there. Was told to just park in the handicap parking and promised I’d not get a ticket. I felt very uncomfortable doing that so we ended up parking at a nearby restaurant and just walking to the hotel. We went back and moved the car once the event was over later that evening. Breakfast was pretty pitiful, even with low expectations of a free hotel breakfast. I was there very early yet none of the basic condiments had been refilled. Overall, it’s a place to stay the night, but not up to the expected standards of a Marriott family hotel.

Staff was very friendly and helpful. The internet TV connection was very unstable or didn't work at all. Other than that very comfortable stay.

We had an overall nice stay. The beds were very soft but still comfortable. The room size was good and the water pressure of the shower was great. Parking was very easy and there is a restaurant within walking distances. The area was pretty quiet and nice. The check in staff was not very friendly nor very inviting. That person ended up being the same at check out and still not very friendly at all. I did not need to speak to them other than to check in and out so no huge deal but it would have been nice to be greeted at least. So that was a turn off for me. The breakfast was pretty decent and good. I would stay again.

Our room had shear curtains and small curtains on the sides for decoration. The parking lot lights were so bright at night our room lite up our whole room. It felt like it was daylight at night time.

The staff were friendly, and I appreciated the comfortable stay. The room I stayed in was spacious, which I really liked. However, there was quite a bit of dust in the corners.

We’re satisfied with room size and price.

Customer service was outstanding and very accommodating. Very pleasant with front desk staff when I needed accommodations on last min changes in my daughter gymnastics competition schedule. Thank you for being so kind and helpful

The staffs were not friendly. We stayed 5 nights but they cleaned up 1 time only.

I do not recommend this hotel, the breakfast is terrible, the entire breakfast area remains dirty, they do not put enough food, I tried to tell the person in charge and she was rude. The location is good and the cleanliness. There is a lot of lack of customer service both at the front desk and in the managers. I need to extend 3 more days and they didn’t allow me to stay in the same room , the want to charge $60 , i saw online the prices and are more cheaper there . However they told me that i need to move to other room in the 4 floor . The manager was very rude and the lady in the front desk too. This is my first bad experience with a Marriott hotel , I am a frequently traveler, Marriott member, This is the worst Marriott hotel I have ever stayed at.

It was quiet and better than what I got from the reviews. The reception was helpful and accommodating, mostly Quentin. Thank you all ✨

There was never anyone at the desk. Loud music until after 11. Called 4 times for towels. No answer. Went down, nobody there. Room looked as if it hadn't been vacuumed.

the staff in charge of checking in is not that friendly. the elevator is very old and noising and slow All others are excellent

Staff were super friendly

Staff were excellent. Room was as it should be.

We were very happy with our stay. The front desk staff was professional and speedy and the breakfast/cleaning lady was so nice and attentive while managing to keep the breakfast area clean and full of food/drink.we will go back

This was an all-around bad experience. As a titanium elite member of the Marriott system it was very disappointing not to be greeted with a welcome bag. The breakfast bar was not regularly serviced by the staff, so basically it was first come first serve. Therefore we needed to find breakfast elsewhere. Upon checking and twice during the stay we confirmed with the front desk that we had a late check out. This was obviously not communicated to the housekeeping staff, throughout the day they continued to knock on the doors. VERY DISRUPTIVE! . Our room keys were deactivated our room keys were deactivated not allowing our family access to the rooms in which we purchased. Speaking of housekeeping, it is not performed unless upon check-in it is requested. The one time we did request service the trash was not taken and essentials were not replaced. Upon checking out the female manager on duty was very rude to her three children. Her behavior caused our oldest son to experience extreme anxiety. This is a very basic hotel where the elevators were in and out of service. I highly recommend that Marriott provides the staff with customer service training. We definitely will not be back! There are plenty of other options in the area, and this one is a definite NO WAY!

Clean and quiet Breakfast is very good Staffs are so friendly and professional Location is so convenient right off the highway and close to the K town It was a pleasant stay

Like the closeness to Korean Town

Breakfast was good, the kids enjoyed the pool. Location near expressway Staff was courteous

It was convenient and close to shopping and walkable to my events.

Closeness to Korea Town

Hotel was in a great area. Area was near the interstate and close to what we needed.

Clean room, great location, and the second shift staff was excellent!

The property is conveniently located to shopping and eateries.

Next to I-85, in front of Bahama Breeze

It was a great location, right off the interstate and down the street from multiple fast food restaurants and Publix. The hotel was clean and well maintained.

Rooms were very spacious and clean , lobby was nice , the staff was very friendly and helpful . Breakfast was delicious

Breakfast was horrible.

Room was very clean & view was OK. The breakfast was however unsatisfactory. Apparently a worker didn’t show up… Everything ran out. No coffee. No eggs. No biscuits. No sausage. No spoons. No sugar. People were standing around waiting for someone to restock the supply at 9:30 AM.

Breakfast quality was bad on weekdays

Room was extremely small, but served its purpose for one night. There was no onsite parking upon arrival due to another event being held there. Was told to just park in the handicap parking and promised I’d not get a ticket. I felt very uncomfortable doing that so we ended up parking at a nearby restaurant and just walking to the hotel. We went back and moved the car once the event was over later that evening. Breakfast was pretty pitiful, even with low expectations of a free hotel breakfast. I was there very early yet none of the basic condiments had been refilled. Overall, it’s a place to stay the night, but not up to the expected standards of a Marriott family hotel.

Everything was great except for breakfast. The sausage was tough and had no flavor. There was not a lot to choose from. Coffee was okay. Staff was very friendly and helpful. Check in was easy and quick! He offered to give the other family members coming later a key so we didn’t have to come down later. He was one of the best desk clerks I have seen. Give him five stars

The room was very clean and the breakfast was excellent. We were expecting just pastries and maybe fruit but they had scrambled eggs, sausage, waffles, oatmeal, cereal, bagels, yogurt, fruit, and a number of drink options.

Breakfast was very bad and hotel was overpriced based on services and staff was not friendly

We were very happy with our stay. The front desk staff was professional and speedy and the breakfast/cleaning lady was so nice and attentive while managing to keep the breakfast area clean and full of food/drink.we will go back

Clean room, clean bed sheets, great breakfast, great people providing excellent service. Clean linen and bathroom really makes the stay so much better. Thank you Fairfield. Now we will be a regular.