The Grand Lodge, A Vail Resorts Property

Arrived and waited 15 minutes for the front desk staff to show up. Stopped by the desk to request towels and trash service on the second day since our phone in the room didn’t work. No towels arrived.

Convenient to lift base, nice hot tub

Celine was amazing! She saved our vacay! Such wonderful customer service. We will be back!

Rip off. By way of tricky name. The real “lodge” is just called “The Lodge”. The use of “grand” is to make it sound better or at least vaguely comparable to the actual, real Lodge. Apparently the only staff is perhaps an owners daughter forced to work something like 18 hr days. She tried hard but there was no bedding on out beds and here’s the kicker- UTTER FALSE ADVERTISING VERY WELL KNOWN FOR BY A VAIL PROPERTY (remember getting ripped off during Covid for passes now in the thousand plus range where you had to apply in a weird Taylor Swift concert ticket grab kind of scenario just to be able to rightfully ski with your massively expensive ski pass?) so the false advertising is that they sneak around through hotels.com, a somewhat reputable site, and show TWO KING BEDS looking all plush like an AI version, but on arrival you find every unit in what is NOT A HOTEL (in their title, “Hotel and Residences” but a slick timeshare style thing where the “owners” are never there but they hire a mgt company to pawn off nights at their places Airbnb style, with no supplies bedding or any vaguely hotel-like standards, no doorman no concierge and one over worked obviously relative of an owner trying to satisfy a torrent of incoming guests thinking they’re at a hotel. The “fake second kind bed” depicted in hotels.com photos as plush identical beds is a drab, dilapidated MURPHY BED fold-down, which if you’ve ever tried to sleep in one you well know you might as well sleep on drywall.

Room was comfortable and large…everything worked well- hot water, etc..kitchenette was nice. Very comfortable bed. Breakfast in the restaurant was decent