UpTown Backpackers

The front desk is open daily from 9:00 AM - 7:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

By accepting these terms and conditions and completing the booking process you are entering into a legal agreement. We look forward to welcoming you to our hostel. Booking Enquiries We accept groups, families and 18+ travellers A valid credit card and phone number must be provided in order to book. If these details are invalid, your booking will be cancelled. Deposit and Cancellation Policy Uptown reserves the right to charge the full cost of your booking prior to arrival on non refundable bookings to ensure payment with 2.8% surcharge for credit card transactions Depending on when your booking is taken and the nature of your stay, payment may be taken prior to arrival or at check-in. Cancellation policy: 2 day(s) before arrival for standard Bookings. In case of a late cancellation or No Show, you will be charged the first night of your stay. Non refundable bookings is full charge for cancellations and no shows. FOR GROUP BOOKINGS: A 50% deposit will be taken at the time that your booking is made. The remaining 50% is to be paid upon arrival. Room Allocation and Dorm Sizes The allocation of rooms is subject to availability and the managers’ discretion. If you are booking a dorm bed, dorm size cannot be guaranteed and may vary depending on bookings received. This also applies to our private rooms as each of them are different and allocation depends on what is available at the time of your booking. General Uptown Backpackers is a quiet, relaxed place. We ask all guests to be quiet in and around the hostel after 10pm. Personal belongings within the hostel and grounds are your responsibility at all times. No pets are allowed in the hostel. Reception opens at 9 am and closes at 7pm daily. CHECK OUT is from 7:30 am to 10am. CHECK-IN is from 3pm – 7pm. If you arrive before 3pm, we have free storage available. If you are arriving after 7pm, you must notify us directly via email or phone and pre arrange a late check in. No consumption of alcohol is permitted after 10pm. Smoking is only permitted outside. All guests staying at Uptown are required to provide a valid credit card upon arrival. Any damages, key loses, late check outs, disrespect, or failure to adhere to our policy will result in a fee being charged to the card. Every guest must have identification in the form of a valid driver’s licence, 18+ card, or passport. You will be refused without photo ID and your booking cancelled immediately. We keep everyone safe. No one may check in while intoxicated. We expect guests to clean up after themselves and respect each other and the space provided. If any of the terms and conditions or hostel rules are broken by you or your party, you will be charged a fee on the card provided. We expect you to show consideration for other guests, hostel staff, the hostel premises, and our neighbours. The managers reserve the right to charge you further if there are any damages or breakages caused by you and/or your group during your stay. Uptown has a maximum 1-week initial booking policy. You may only book initially for 7 days, and we offer the ability to extend, given availability.