Villa del Palmar Cancun Luxury Beach Resort & Spa
181 $US
/nuit
Moyenne pour septembre
Prix pour Villa del Palmar Cancun Luxury Beach Resort & Spa
Sélectionnez les dates pour voir les prix et les disponibilités
181 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Villa del Palmar Cancun Luxury Beach Resort & Spa, les prix par nuit s'élèvent en moyenne à 181 $US pendant le mois le moins cher (septembre) et à 488 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 469 $US |
| février | 488 $US |
| mars | 409 $US |
| avril | 326 $US |
| mai | 272 $US |
| juin | 295 $US |
| juillet | 313 $US |
| août | 200 $US |
| septembre | 181 $US |
| octobre | 190 $US |
| novembre | 341 $US |
| décembre | 440 $US |
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sept. · 181 $US
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Le plus cher : février (env. 488 $US)
Le moins cher : septembre (env. 181 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent n...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 5 piscines extérieures, 4 bains à remous et un sauna. Parmi les services et équipements offerts par ce complexe touristique vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de jeux vidéo.
Services de l'établissement
Les équipements et services proposés incluent un service de location de limousines/berlines, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. En échange d'un supplément, l'hébergement propose une navette vers l'aéroport au départ de l'hôtel (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Vous découvrirez de nombreuses spécialités Cuisine internationale proposée par La Casona, l'un des 6 restaurants de ce complexe touristique ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 5 bars/lounges. Un petit déjeuner buffet est servi tous les jours de 07 h 00 à 11 h 00 moyennant un supplément.
Chambres
Avec une décoration personnalisée, les 41 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une machine à espresso. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Les chambres sont dotées d'un balcon aménagé. Une télévision à écran plat 50 pouces avec chaînes par satellite assure votre divertissement et l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent une baignoire ou une douche avec un pommeau de douche à « effet pluie » et des articles de toilette gratuits.
Emplacement
Punta Sam ne manque pas de choses à découvrir ; Villa del Palmar Cancun Luxury Beach Resort & Spa vous fait profiter d'un séjour près d'un golf et se trouve à moins de 10 minutes en voiture de Ferry Ultramar Puerto Juárez et de Centre commercial Plaza Las Americas Cancún. Ce complexe touristique très pratique pour les familles se trouve à 28,7 km de Playa Delfines et à 21,9 km de La Isla (centre commercial).
À proximité
Gare maritime Punta Sam(0.3 miles)
Plage de Punta Sam(0.3 miles)
Plage Mujeres(1 miles)
Site archéologique d'El Meco(1.7 miles)
Musée sous-marin de Cancún(1.9 miles)
Playa Mujeres Golf Club(2.5 miles)
Plage El Niño(2.8 miles)
Jetée de Gran Puerto(3.9 miles)
Ferry Ultramar Puerto Juárez(4 miles)
Musée Iconographique de la Carrera Panamericana(4.6 miles)
Mercado 23(5.4 miles)
Centre commercial Plaza Las Americas Cancún(5.7 miles)
Parc Las Palapas(5.8 miles)
Théâtre Xbalamqué(6 miles)
Puerto Cancun Golf Course(6 miles)
Aéroport principal le plus pratique pour rejoindre Villa del Palmar Cancun Luxury Beach Resort & Spa : Aéroport international de Cancún (CUN)(16.6 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Emplacement
Carretera a Punta Sam 5.2, Punta Sam, Isla Mujeres, Quintana Roo, Mexique
Gare maritime Punta Sam (0.3 miles)
Plage de Punta Sam (0.3 miles)
Plage Mujeres (1 miles)
Site archéologique d'El Meco (1.7 miles)
Musée sous-marin de Cancún (1.9 miles)
Playa Mujeres Golf Club (2.5 miles)
Options de chambre
6
Deluxe 2 Queen Beds
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
538 ft²
BalconClimatisationWi-Fi (gratuit)Four à micro-ondes
7
Three Bedroom Loft
Détails de la chambre
2 Très Grands Lits Doubles
et 2 Grands Lits Doubles
Couchages 8
3500 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
7
Two Bedroom Ocean Front
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Canapé-Lit
Couchages 6
2723 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
15
One Bedroom Ocean View
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
1152 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
7
Deluxe Ocean View 2 Queen Beds
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
538 ft²
BalconClimatisationWi-Fi (gratuit)Four à micro-ondes
11
One Bedroom
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
1152 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
12
Two Bedroom
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 6
1687 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
8
Deluxe Ocean View 1 King Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
538 ft²
BalconClimatisationWi-Fi (gratuit)Four à micro-ondes
7
Two Bedroom Penthouse
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Canapé-Lit
Couchages 6
3315 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
15
Two Bedroom Suite Ocean View
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 6
1690 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
7
Deluxe 1 King Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
538 ft²
BalconClimatisationWi-Fi (gratuit)Four à micro-ondes
7
Two Bedroom Loft
Détails de la chambre
1 Très Grand Lit Double
, 1 Grand Lit Double
et 1 Canapé-Lit
Couchages 6
2210 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
8
Three Bedroom Ocean Front
Détails de la chambre
2 Très Grands Lits Doubles
et 2 Grands Lits Doubles
Couchages 8
4628 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
Avis des voyageurs sur Villa del Palmar Cancun Luxury Beach Resort & Spa
8.4
Très bien
Basé sur 1 002 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis concernant le Villa del Palmar Cancun Luxury Beach Resort & Spa, les clients apprécient souvent les chambres spacieuses, le personnel attentionné et les piscines bien entretenues, tout en notant des inconvénients récurrents tels que la difficulté d'obtenir des réservations pour le dîner, la nécessité de signer des reçus malgré la formule tout compris, et les sollicitations insistantes pour les adhésions.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis concernant le Villa del Palmar Cancun Luxury Beach Resort & Spa, les clients apprécient souvent les chambres spacieuses, le personnel attentionné et les piscines bien entretenues, tout en notant des inconvénients récurrents tels que la difficulté d'obtenir des réservations pour le dîner, la nécessité de signer des reçus malgré la formule tout compris, et les sollicitations insistantes pour les adhésions.
La qualité et la variété de la nourriture reçoivent de nombreux compliments, en particulier le petit-déjeuner, ainsi que les restaurants italien et steakhouse. Les familles apprécient les piscines adaptées aux enfants, l'accès à la plage et les activités nautiques gratuites occasionnelles. Les principales frustrations concernent l'emplacement isolé du complexe, qui entraîne des frais de taxi élevés, le manque de vie nocturne, la réservation des transats et d'éventuels problèmes d'entretien ou de climatisation. Attendez-vous à un séjour propre, relaxant et familial avec un service et des équipements de qualité, mais planifiez vos repas et activités à l'avance.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines, des jacuzzis, une zone de plage et un spa réputé sont fréquemment salués, avec des avantages pour les familles comme des kayaks, des planches de paddle et un parcours aquatique gonflable. Les inconvénients incluent un manque de divertissements en soirée, un nombre limité de transats ombragés (avec la pratique de les réserver) et quelques plaintes concernant la salle de sport.
Avis de voyageur à ce sujet
10
JANNESA
17 mars 2025
·
A séjourné 3 nuits
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
10
Kimiko
14 avr. 2025
·
A séjourné 7 nuits
Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.
Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.
10
KIM
7 oct. 2025
·
A séjourné 12 nuits
The ocean view was perfect. Since the hotel has auto black out drapes you can lean over press the button when you wake up and look at the beautiful ocean. The spa was incredible. Expensive but worth it.
The ocean view was perfect. Since the hotel has auto black out drapes you can lean over press the button when you wake up and look at the beautiful ocean. The spa was incredible. Expensive but worth it.
10
Yair
11 juil. 2025
·
A séjourné 6 nuits
El resort es absolutamente hermoso, con varias piscinas para nadar por si las demás están llenas :). El personal es increíblemente atento y amable. Hay cinco restaurantes en el resort para elegir, aunque me gustaría que la comida mexicana fuera más auténtica, pero entiendo que hay gente y turistas de Estados Unidos de visita y la comida esta hecha a su medida. Sin embargo, fue un resort muy bonito!
El resort es absolutamente hermoso, con varias piscinas para nadar por si las demás están llenas :). El personal es increíblemente atento y amable. Hay cinco restaurantes en el resort para elegir, aunque me gustaría que la comida mexicana fuera más auténtica, pero entiendo que hay gente y turistas de Estados Unidos de visita y la comida esta hecha a su medida. Sin embargo, fue un resort muy bonito!
10
Gloria
14 juil. 2025
·
A séjourné 4 nuits
What an amazing resort experience! Everything from the food to the service to the rooms was top-notch. Our room was cleaned daily, and one of the best perks was being able to order lunch and drinks right from the pool. The beach is just steps away, and it was well maintained. They cleared the seaweed daily,ñ. We chose the all-inclusive package, and if you're someone who loves to eat and drink (like we do!), it’s 100% worth it. They still provide receipts showing what you would’ve paid without it, and every one of ours said “covered - AI,” which was super reassuring. We had no surprises at checkout. A tip: follow the advice in other reviews and book your dinner reservations early. The restaurants fill up fast. All are great! You can’t go wrong with any of them. I’ve stayed at two other resorts in Cancun, and the food here is the best by far. The steaks are not dry. The food has flavor. The drinks are not watered down. I also loved the free water activities. They offered paddle boards and kayaks, and it was such a fun and easy way to enjoy the water. This is a family resort. There is no nigh lot time entertainment but they do provide an itinerary of pool activities. They play some music on occasions but it’s not a party hotel. Which we didn’t mind at all!! This place is officially on my repeat list.
What an amazing resort experience! Everything from the food to the service to the rooms was top-notch. Our room was cleaned daily, and one of the best perks was being able to order lunch and drinks right from the pool. The beach is just steps away, and it was well maintained. They cleared the seaweed daily,ñ. We chose the all-inclusive package, and if you're someone who loves to eat and drink (like we do!), it’s 100% worth it. They still provide receipts showing what you would’ve paid without it, and every one of ours said “covered - AI,” which was super reassuring. We had no surprises at checkout. A tip: follow the advice in other reviews and book your dinner reservations early. The restaurants fill up fast. All are great! You can’t go wrong with any of them. I’ve stayed at two other resorts in Cancun, and the food here is the best by far. The steaks are not dry. The food has flavor. The drinks are not watered down. I also loved the free water activities. They offered paddle boards and kayaks, and it was such a fun and easy way to enjoy the water. This is a family resort. There is no nigh lot time entertainment but they do provide an itinerary of pool activities. They play some music on occasions but it’s not a party hotel. Which we didn’t mind at all!! This place is officially on my repeat list.
8
Paul
18 févr. 2025
·
A séjourné 9 nuits
Great Family place. Good food options, ferry to isla mujeres next door. Fantastic spa and massages. Beautiful well taken car of grounds and pools.
Great Family place. Good food options, ferry to isla mujeres next door. Fantastic spa and massages. Beautiful well taken car of grounds and pools.
10
Richard Eugene
25 mars 2025
·
A séjourné 5 nuits
We have stayed at Villa more than a dozen times and have always been pleased. The only complaint is that they need more lounge chairs around ALL the pool areas as well as the beach. When the resort is anywhere near capacity seating is a real problem at the beach and pool(s) area.
We have stayed at Villa more than a dozen times and have always been pleased. The only complaint is that they need more lounge chairs around ALL the pool areas as well as the beach. When the resort is anywhere near capacity seating is a real problem at the beach and pool(s) area.
10
Gregory
25 mars 2025
·
A séjourné 5 nuits
Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!
Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!
10
Tamara
9 avr. 2025
·
A séjourné 7 nuits
Beautiful property. Amazing staff; Benito & David took excellent care of us bringing us things & drinks to make our time by the pool so relaxing. The downside to being poolside was that there weren't any umbrellas for shade for those of us that werent VIP & the VIP's had their spots reserved in advance with yellow towels. Never having been there, we didn't know it was an option or what the cost was for it. There are several dining options, however, there is only one option for breakfast and only a few for lunch; all dinner options needed reservations or you can join the wait list & hope that someone doesn't show up for their reservation. I strongly suggest that you go all inclusive, it's worth the cost. The patio & the suite were both very spacious & very clean with comfortable beds (w/down comforters) and the sofa & chairs were also great. Overall a great place to takea vacation.
Beautiful property. Amazing staff; Benito & David took excellent care of us bringing us things & drinks to make our time by the pool so relaxing. The downside to being poolside was that there weren't any umbrellas for shade for those of us that werent VIP & the VIP's had their spots reserved in advance with yellow towels. Never having been there, we didn't know it was an option or what the cost was for it. There are several dining options, however, there is only one option for breakfast and only a few for lunch; all dinner options needed reservations or you can join the wait list & hope that someone doesn't show up for their reservation. I strongly suggest that you go all inclusive, it's worth the cost. The patio & the suite were both very spacious & very clean with comfortable beds (w/down comforters) and the sofa & chairs were also great. Overall a great place to takea vacation.
10
Szymon
10 juil. 2025
·
A séjourné 6 nuits
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis décrivent à plusieurs reprises des chambres, des piscines et des jardins très propres et bien entretenus. Un plus petit nombre de personnes signalent la présence de moustiques ou de fourmis/cafards, une odeur occasionnelle dans l'eau, et de rares contaminations de la plage après les tempêtes.
Avis de voyageur à ce sujet
6
Kristine
25 avr. 2025
·
A séjourné 4 nuits
The room wasn’t pristine
The room wasn’t pristine
6
Tamara
15 nov. 2025
·
A séjourné 4 nuits
The balcony was very spacious in the 1 bedroom condo. We enjoyed meals out there as well as the hammock. The condo itself was spacious and decorated well, with a washer/dryer combo which I really appreciated. Take note, this resort is in Punta Sam not Cancun as advertised. The weather was TERRIBLE and we were forced to spend most of our stay in the condo. I noticed little small bugs crawling around on the night stands in the bedrooms. And no, I wasn't eating any food in the bedroom. It wasn't a big deal, as I noticed these little bugs crawling around other areas in the resort. I did what I did with the others, killed them with my shoe and kept it moving. Well, it wasn't until I packed my suitcase that I realized these small bugs were crawling everywhere on my suitcase and throughout. The bellman noticed them as well and said they were small ants and they won't hurt anything. I called down to the manager Carlos and they sent him to my room. He insulted me by stating they don't have bugs and I'm must have brought them with me. It was unbelievable. There are bugs everywhere in Mexico. Between the biting flies, mosquitos and apparently ants, I was insulted. Once I showed my displeasure for being insulted the manager tried to say he wasn't trying to insult me while simultaneously telling me they don't have bugs. All this while I have video of the little bugs crawling throughout my bag which I had to unpack, shake and repack just minutes before leaving for the airport.
The balcony was very spacious in the 1 bedroom condo. We enjoyed meals out there as well as the hammock. The condo itself was spacious and decorated well, with a washer/dryer combo which I really appreciated. Take note, this resort is in Punta Sam not Cancun as advertised. The weather was TERRIBLE and we were forced to spend most of our stay in the condo. I noticed little small bugs crawling around on the night stands in the bedrooms. And no, I wasn't eating any food in the bedroom. It wasn't a big deal, as I noticed these little bugs crawling around other areas in the resort. I did what I did with the others, killed them with my shoe and kept it moving. Well, it wasn't until I packed my suitcase that I realized these small bugs were crawling everywhere on my suitcase and throughout. The bellman noticed them as well and said they were small ants and they won't hurt anything. I called down to the manager Carlos and they sent him to my room. He insulted me by stating they don't have bugs and I'm must have brought them with me. It was unbelievable. There are bugs everywhere in Mexico. Between the biting flies, mosquitos and apparently ants, I was insulted. Once I showed my displeasure for being insulted the manager tried to say he wasn't trying to insult me while simultaneously telling me they don't have bugs. All this while I have video of the little bugs crawling throughout my bag which I had to unpack, shake and repack just minutes before leaving for the airport.
10
Fahad
4 oct. 2025
·
A séjourné 5 nuits
The property was very clean and the staff were very attentive. The food and the amenities at the resort were top notch. However, there were a lot of mosquitos in the resort; apparently it was due to the rain. Right behind the property (outside), there’s a residential area that can be a bit noisy.
The property was very clean and the staff were very attentive. The food and the amenities at the resort were top notch. However, there were a lot of mosquitos in the resort; apparently it was due to the rain. Right behind the property (outside), there’s a residential area that can be a bit noisy.
4
Jesus
24 févr. 2025
·
A séjourné 6 nuits
Our stay was interesting . Beds did not feel comfortable, shower water had a smell, out of our 6 night stay only 1 time we had excellent service and the others was so/so. What really depressed us was the human feces we found on shore and the water everyday. Not fun when you have kids.
Our stay was interesting . Beds did not feel comfortable, shower water had a smell, out of our 6 night stay only 1 time we had excellent service and the others was so/so. What really depressed us was the human feces we found on shore and the water everyday. Not fun when you have kids.
10
arundhati
10 août 2025
·
A séjourné 7 nuits
Very friendly staff. Very clean. Enjoyed the week stay with family.
Very friendly staff. Very clean. Enjoyed the week stay with family.
6
Julius
4 oct. 2025
·
A séjourné 6 nuits
Overall satisfied-The only downside during our stay the resort was infested by mosquitoes. Our room had a leak on our first night coming from the AC vent, mosquitoes inside our room every time we ask to service our room-i believe they leave the room open the whole while they were cleaning the room.
Overall satisfied-The only downside during our stay the resort was infested by mosquitoes. Our room had a leak on our first night coming from the AC vent, mosquitoes inside our room every time we ask to service our room-i believe they leave the room open the whole while they were cleaning the room.
10
Szymon
10 juil. 2025
·
A séjourné 6 nuits
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
10
Ethan
12 oct. 2025
·
A séjourné 7 nuits
The view was perfect from the hotel room, and the front side of the hotel. The hotel room was always immaculate. The balcony had a hammock and a stunning view. Kitchen had everything needed to cook meals. Staff were very understanding, patient, polite and helpful.
The view was perfect from the hotel room, and the front side of the hotel. The hotel room was always immaculate. The balcony had a hammock and a stunning view. Kitchen had everything needed to cook meals. Staff were very understanding, patient, polite and helpful.
4
Nate
30 août 2024
·
A séjourné 4 nuits
Mosquitoes and roaches in my room.
Mosquitoes and roaches in my room.
8
Crystal
5 mars 2025
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A séjourné 4 nuits
We were pleasantly surprised with this property. We booked last minute and didn’t know what to expect. We loved how clean it was and the room set up was perfect for our family of 4. There were not enough chairs near the pool or beach. People were literally waking up at 4:30/5:00 to mark their chairs for the entire day. I can’t see why the staff allows this and I don’t understand why more chairs are not provided. The restaurants were ok but very hard to get reservations for. The food was very good quality. We did have an issue on the beach with human feces which I read afterward seems to been a problem because the island near might be dumping waste. We have stayed on this part of Cancun many times and never encountered it but it does not seem to be a problem with this particular resort it is a problem that happens sometimes when the island does the ocean dirty. Overall I would defiantly recommend this resort. The kids loved the blow up in the ocean and I loved sitting by the pool for the week.
We were pleasantly surprised with this property. We booked last minute and didn’t know what to expect. We loved how clean it was and the room set up was perfect for our family of 4. There were not enough chairs near the pool or beach. People were literally waking up at 4:30/5:00 to mark their chairs for the entire day. I can’t see why the staff allows this and I don’t understand why more chairs are not provided. The restaurants were ok but very hard to get reservations for. The food was very good quality. We did have an issue on the beach with human feces which I read afterward seems to been a problem because the island near might be dumping waste. We have stayed on this part of Cancun many times and never encountered it but it does not seem to be a problem with this particular resort it is a problem that happens sometimes when the island does the ocean dirty. Overall I would defiantly recommend this resort. The kids loved the blow up in the ocean and I loved sitting by the pool for the week.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont grandes et confortables, avec de grands balcons et des hamacs. Beaucoup offrent une vue sur l'océan, ainsi que des cuisines et des lave-linge/sèche-linge, et des améliorations sont souvent mentionnées. Certains clients ont rencontré des problèmes de climatisation ou de pression de l'eau, des nuisances sonores occasionnelles, et une technologie en chambre basique, comme une connexion Wi-Fi lente ou des téléviseurs non connectés.
Avis de voyageur à ce sujet
10
Tatyana
13 févr. 2025
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A séjourné 5 nuits
We had an amazing stay at this hotel and would absolutely it! Pros: • The heated pool and multiple Jacuzzis made swimming enjoyable at any time of the day. • The hotel has separate pools for adults, families, and young children, which was great for different preferences. • Room upgrade—we were upgraded to a one-bedroom apartment, which was the best thing ever! We had a stunning ocean view, though the living room was a bit noisy due to the generators in the back. Fortunately, this did not bother the kids Helpful Tips: 1. Take the cargo ship to Isla Mujeres —It’s only $30 per adult round-trip and just a four-minute walk from the hotel. The ship is large, super stable, and you won’t feel the waves at all. It’s a much better experience than the smaller, expensive boats we saw sailing by. 2. Book restaurant before your trip—When we arrived, the earliest available dinner reservation was 9 PM for the rest of our stay. I recommend booking at least two weeks in advance. However, we got lucky by asking in person about cancellations and managed to dine at 7:30 PM one night and 8 PM another night. 3. Timeshare presentation—The hotel offers free gifts for attending a presentation, but it takes around three hours. If you’re not interested, just politely decline—they aren’t pushy at all. 4. Pool chairs go fast!—People reserve poolside chairs by 8 AM, so if you want a good spot, wake up early to claim one. There aren’t enough for the hotel’s capacity.
We had an amazing stay at this hotel and would absolutely it! Pros: • The heated pool and multiple Jacuzzis made swimming enjoyable at any time of the day. • The hotel has separate pools for adults, families, and young children, which was great for different preferences. • Room upgrade—we were upgraded to a one-bedroom apartment, which was the best thing ever! We had a stunning ocean view, though the living room was a bit noisy due to the generators in the back. Fortunately, this did not bother the kids Helpful Tips: 1. Take the cargo ship to Isla Mujeres —It’s only $30 per adult round-trip and just a four-minute walk from the hotel. The ship is large, super stable, and you won’t feel the waves at all. It’s a much better experience than the smaller, expensive boats we saw sailing by. 2. Book restaurant before your trip—When we arrived, the earliest available dinner reservation was 9 PM for the rest of our stay. I recommend booking at least two weeks in advance. However, we got lucky by asking in person about cancellations and managed to dine at 7:30 PM one night and 8 PM another night. 3. Timeshare presentation—The hotel offers free gifts for attending a presentation, but it takes around three hours. If you’re not interested, just politely decline—they aren’t pushy at all. 4. Pool chairs go fast!—People reserve poolside chairs by 8 AM, so if you want a good spot, wake up early to claim one. There aren’t enough for the hotel’s capacity.
6
Christina
1 oct. 2024
·
A séjourné 3 nuits
The property is full of lush greenery. Beautiful But the elevators were out of service in a few areas and the AC in the rooms weren’t working and the ceiling fans only operate on low. The restrooms in the bedrooms don’t have an air vent so your sweaty as soon as you step out the shower.
The property is full of lush greenery. Beautiful But the elevators were out of service in a few areas and the AC in the rooms weren’t working and the ceiling fans only operate on low. The restrooms in the bedrooms don’t have an air vent so your sweaty as soon as you step out the shower.
2
Kyle
10 nov. 2025
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A séjourné 2 nuits
The air conditioning did not work both days. I stayed there and they would not put me in another room or refund my money or even give me compensation of any sorts. I was also placed next to the water tanks, which were loud all day and night. I would stay away from this property until they get new management.
The air conditioning did not work both days. I stayed there and they would not put me in another room or refund my money or even give me compensation of any sorts. I was also placed next to the water tanks, which were loud all day and night. I would stay away from this property until they get new management.
8
Ashley
26 oct. 2025
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A séjourné 2 nuits
The balcony had a nice view of the resort. The hammock was a nice addition on the balcony. The kitchen and laundry room was good to have for the stay. Overall it was a good choice to stay here.
The balcony had a nice view of the resort. The hammock was a nice addition on the balcony. The kitchen and laundry room was good to have for the stay. Overall it was a good choice to stay here.
10
ramon
21 nov. 2025
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A séjourné 3 nuits
Great rooms, very spacious
Great rooms, very spacious
10
John
7 juil. 2025
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A séjourné 6 nuits
Attention to details was amazing!! Rooms are so nice and comfortable
Attention to details was amazing!! Rooms are so nice and comfortable
8
Angela
19 avr. 2025
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A séjourné 5 nuits
The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.
The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.
6
Hamed
12 janv. 2025
·
A séjourné 5 nuits
The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.
The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.
8
Don
13 févr. 2026
·
A séjourné 7 nuits
The room was beautiful -- roomy, clean, and very functional. The staff provided great service, always with a smile.
The room was beautiful -- roomy, clean, and very functional. The staff provided great service, always with a smile.
10
Saeid
6 janv. 2025
·
A séjourné 6 nuits
Every was excellent except the shower head have no pressure at all( they could not fix it)
Every was excellent except the shower head have no pressure at all( they could not fix it)
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour sa chaleur, son attention et son aide dans tout le complexe. Les points négatifs récurrents incluent les sollicitations insistantes pour les adhésions/timeshares, la nécessité de signer des reçus avec des lignes pour le pourboire à chaque commande, la difficulté d'obtenir des réservations pour le dîner, et d'occasionnels problèmes d'enregistrement, de facturation ou de réactivité.
Avis de voyageur à ce sujet
10
Natylnn Deshoan
10 sept. 2025
·
A séjourné 3 nuits
The staff was very friendly went out of their way to make you feel comfortable
The staff was very friendly went out of their way to make you feel comfortable
6
Carlos
19 nov. 2025
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A séjourné 3 nuits
I made again, the typical mistake of accepting a mediocre breakfast for listening to a "membership" presentation. Despite telling them we are going to say no to any offer, they said it didn't matter, etc. Well, at the last moment, the inevitable hard faces were shown by the sales team, specially a not very nice supervisor who was impolite. What a bad experience! Because of him I will never return nor recommend any of my relatives or friends to go there. He won! :)
I made again, the typical mistake of accepting a mediocre breakfast for listening to a "membership" presentation. Despite telling them we are going to say no to any offer, they said it didn't matter, etc. Well, at the last moment, the inevitable hard faces were shown by the sales team, specially a not very nice supervisor who was impolite. What a bad experience! Because of him I will never return nor recommend any of my relatives or friends to go there. He won! :)
8
Daniel
20 mars 2025
·
A séjourné 4 nuits
I loved the people working there. The moment you walk in the front door the people are very accommodating. Just watch out for the sales pitch. They did not take no very well. 1.5 hour sales pitch turned into 2 plus.
I loved the people working there. The moment you walk in the front door the people are very accommodating. Just watch out for the sales pitch. They did not take no very well. 1.5 hour sales pitch turned into 2 plus.
8
Jacobus Johannes Albertus
27 mai 2025
·
A séjourné 7 nuits
We stayed there for a great week early May but not sure we'd go back. Property, food, staff for the most part were great BUT too many rules!!! that are intrusive and interruptive to my vacation. We pay for AI to be able to come and go as we please and not to be bothered or interrupted by the "business of the resort". The worst one is this "have to sign the bill" rule every time is just plain silly, my signature means nothing to their records or tracking as they ask my room number everywhere (not a problem) so they can get all the info they need and they know we're AI. The only reason I can see is it's just another way to extract more money out of you as there is a TIP line, this was compounded a few times with having to find my server to sign so we could leave the area. I have no problem tipping, so its not that, preferring to tip per round and in cash. Also on checkout I needed the checkout slip before our shuttle could leave, why?? Couldn't get shots in my morning coffee - our waiter admitted he didn't understand English so well - go to the restaurant bar they tell me I have to go through my waiter aargh!!! - the bottle was literally right there can't just give me something I've already paid for without me having to get frustrated about it, it's not a licensing thing as they serve other alcohol.
We stayed there for a great week early May but not sure we'd go back. Property, food, staff for the most part were great BUT too many rules!!! that are intrusive and interruptive to my vacation. We pay for AI to be able to come and go as we please and not to be bothered or interrupted by the "business of the resort". The worst one is this "have to sign the bill" rule every time is just plain silly, my signature means nothing to their records or tracking as they ask my room number everywhere (not a problem) so they can get all the info they need and they know we're AI. The only reason I can see is it's just another way to extract more money out of you as there is a TIP line, this was compounded a few times with having to find my server to sign so we could leave the area. I have no problem tipping, so its not that, preferring to tip per round and in cash. Also on checkout I needed the checkout slip before our shuttle could leave, why?? Couldn't get shots in my morning coffee - our waiter admitted he didn't understand English so well - go to the restaurant bar they tell me I have to go through my waiter aargh!!! - the bottle was literally right there can't just give me something I've already paid for without me having to get frustrated about it, it's not a licensing thing as they serve other alcohol.
10
Lisadro
19 avr. 2025
·
A séjourné 7 nuits
My wife and I arrived on 4/11/25 and were breath taken by the whole resort. Services were beyond anything I could ever ask for. Additionally, it made us feel like a weight has been lifted and we could breathe and relax. The food was exceptional, the room service was perfect, and overall it was just perfect. We had help from lots of staff members, but the one who stuck out to me was David who over saw the beach area. The one who wore the red shirt. He made our seating experience go smooth every time we showed up. Thank you all for the beautiful experience!
My wife and I arrived on 4/11/25 and were breath taken by the whole resort. Services were beyond anything I could ever ask for. Additionally, it made us feel like a weight has been lifted and we could breathe and relax. The food was exceptional, the room service was perfect, and overall it was just perfect. We had help from lots of staff members, but the one who stuck out to me was David who over saw the beach area. The one who wore the red shirt. He made our seating experience go smooth every time we showed up. Thank you all for the beautiful experience!
10
Gail
12 sept. 2025
·
A séjourné 4 nuits
Absolutely incredible! Best. Resort. Experience. Ever. If you are trying to decide where to go for your all-inclusive vacation, look no further. This is the place! From the moment we arrived, we (regular people) were treated like royalty. We were greeted with cold cloths, sparkling wine, and helpful guidance. We were celebrating a milestone birthday, and we communicated that to staff throughout our stay with incredible results. That initial amazing treatment and level of service continued throughout our four-night stay. Every interaction with staff was warm and responsive. Each day brought a new unexpected kindness. Every restaurant did a superb job of recognizing the celebratory event and adding personal flair to our experience. This experience exceeded expectations that we didn't even know existed. We are exceedingly grateful to the management and employees at Villa Del Palmar for making this occasion even more special than we had hoped. Many thanks to all who helped make this such a wonderful experience: housekeeping, wait staff, room service, welcome staff, restaurant workers, front desk, and literally every employee with whom we had the pleasure to interact. You are what made this experience so special!
Absolutely incredible! Best. Resort. Experience. Ever. If you are trying to decide where to go for your all-inclusive vacation, look no further. This is the place! From the moment we arrived, we (regular people) were treated like royalty. We were greeted with cold cloths, sparkling wine, and helpful guidance. We were celebrating a milestone birthday, and we communicated that to staff throughout our stay with incredible results. That initial amazing treatment and level of service continued throughout our four-night stay. Every interaction with staff was warm and responsive. Each day brought a new unexpected kindness. Every restaurant did a superb job of recognizing the celebratory event and adding personal flair to our experience. This experience exceeded expectations that we didn't even know existed. We are exceedingly grateful to the management and employees at Villa Del Palmar for making this occasion even more special than we had hoped. Many thanks to all who helped make this such a wonderful experience: housekeeping, wait staff, room service, welcome staff, restaurant workers, front desk, and literally every employee with whom we had the pleasure to interact. You are what made this experience so special!
10
Joseph O
25 mars 2025
·
A séjourné 7 nuits
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
2
Ashima
21 juil. 2025
·
A séjourné 3 nuits
Very upsetting..cheating on customers about all inclusive. There were 5 other guest going through the same situation while i was checking in. Thats means either expedia is false advertising of both expedia and hotel is cheating. I took numbers of guest who were involved this will be in news in few days.
Very upsetting..cheating on customers about all inclusive. There were 5 other guest going through the same situation while i was checking in. Thats means either expedia is false advertising of both expedia and hotel is cheating. I took numbers of guest who were involved this will be in news in few days.
6
Branden Lee
15 juil. 2025
·
A séjourné 8 nuits
The staff was friendly but not very helpful. The maid came and cleaned out room she took one of the bags that was given to is as part of our stay and nobody would replace it. The front desk acted like they had no idea how to replace it. It is literally a Villa Del Palmar bag they put on your bed on your first day. I also lost dropped my workout gloves on the way from the gym. Someone probably picked it up as they were cleaning. There apparently is no lost and found the front desk said they would try to find it never reported back. My daughter forgot her toothbrush front desk says well go buy one. Im like wow, then when I got a madsage they gave them away for free there. Wouldve been nice to know before i paid $5 at the store. It was overall a nice stay but the front desk and staff are virtually useless when you have questions or needs. Also there is not a lot to do, everything shuts down early the food and drink service to the pool ends at 5pm. Then you have to go to a restaurant.
The staff was friendly but not very helpful. The maid came and cleaned out room she took one of the bags that was given to is as part of our stay and nobody would replace it. The front desk acted like they had no idea how to replace it. It is literally a Villa Del Palmar bag they put on your bed on your first day. I also lost dropped my workout gloves on the way from the gym. Someone probably picked it up as they were cleaning. There apparently is no lost and found the front desk said they would try to find it never reported back. My daughter forgot her toothbrush front desk says well go buy one. Im like wow, then when I got a madsage they gave them away for free there. Wouldve been nice to know before i paid $5 at the store. It was overall a nice stay but the front desk and staff are virtually useless when you have questions or needs. Also there is not a lot to do, everything shuts down early the food and drink service to the pool ends at 5pm. Then you have to go to a restaurant.
4
Ross A.
7 mai 2025
·
A séjourné 1 nuit
I want to give this property 5 stars. It's beautiful, it's fun, it feels like its own perfect little escape. But frankly I 3as absolutely outraged by the way we were treated. At least three times I attempted to call to have something minor fixed in the room . Ok, I thought, let it go. However, after spending 90 mins trying every number available on the phone (front desk, bellman, etc.) because three room service number was simply busy no matter what. Is no one working here? I wondered. So at 4 am, I got dressed and walked to the front desk. Yes! People are working. In this case, 3 people were right there at the front desk talking. When I explained that not one line anywhere on the property answers, not only did they not care, they responded with hostility. 'What do you want? We"ll get it from room service". Room svc is not the point. As a person who had a life threatening medical emergency, I thankfully survived, what would have happened if it occur while I was there? The truth is very scary. Not one person on any line anywhere in the hotel was reachable _on several occasions. Knowing how dangerous this, the response I got was rude, hostile, deeply unprofessional. Having traveled around the world, one thing is very consistent. When a classy place makes a mistake, the offer a gesture, and at minimum an apology. Not here.
I want to give this property 5 stars. It's beautiful, it's fun, it feels like its own perfect little escape. But frankly I 3as absolutely outraged by the way we were treated. At least three times I attempted to call to have something minor fixed in the room . Ok, I thought, let it go. However, after spending 90 mins trying every number available on the phone (front desk, bellman, etc.) because three room service number was simply busy no matter what. Is no one working here? I wondered. So at 4 am, I got dressed and walked to the front desk. Yes! People are working. In this case, 3 people were right there at the front desk talking. When I explained that not one line anywhere on the property answers, not only did they not care, they responded with hostility. 'What do you want? We"ll get it from room service". Room svc is not the point. As a person who had a life threatening medical emergency, I thankfully survived, what would have happened if it occur while I was there? The truth is very scary. Not one person on any line anywhere in the hotel was reachable _on several occasions. Knowing how dangerous this, the response I got was rude, hostile, deeply unprofessional. Having traveled around the world, one thing is very consistent. When a classy place makes a mistake, the offer a gesture, and at minimum an apology. Not here.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé à Punta Sam, à l'écart de la Zone Hôtelière, l'établissement est calme et sûr, avec un accès facile au ferry pour Isla Mujeres. Le revers de la médaille est le coût plus élevé des taxis et le manque d'options de vie nocturne ou de restauration à proximité.
Avis de voyageur à ce sujet
10
Neil
10 mars 2025
·
A séjourné 4 nuits
An incredible stay! The staff was exceptionally friendly, making us feel right at home. This was our first long trip after COVID, and choosing this place made it all worthwhile. The beachfront location was stunning, offering breathtaking views and easy access to jet skiing right on-site. Plus, the ferry was just a short two-minute walk away, making transportation a breeze. Truly a home away from home!
An incredible stay! The staff was exceptionally friendly, making us feel right at home. This was our first long trip after COVID, and choosing this place made it all worthwhile. The beachfront location was stunning, offering breathtaking views and easy access to jet skiing right on-site. Plus, the ferry was just a short two-minute walk away, making transportation a breeze. Truly a home away from home!
10
Eric
16 févr. 2026
·
A séjourné 4 nuits
Great rooms, food ok but on the pricy side. Staff was accomodating but uncoordinated (breakfast was included in the price of our room but we had to remind the staff now and then about it). Location and view are really what sell the place.
Great rooms, food ok but on the pricy side. Staff was accomodating but uncoordinated (breakfast was included in the price of our room but we had to remind the staff now and then about it). Location and view are really what sell the place.
6
Dhruv Pratap
4 janv. 2025
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A séjourné 5 nuits
Great service and decent food options, but location is terrible.
Great service and decent food options, but location is terrible.
10
Veronica
7 juil. 2025
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A séjourné 5 nuits
The staff is amazing. The location is very safe. The food was excellent. Getting reservations is super easy. Would definitely be staying here again.
The staff is amazing. The location is very safe. The food was excellent. Getting reservations is super easy. Would definitely be staying here again.
10
Preetinder Singh
29 mars 2025
·
A séjourné 3 nuits
It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.
It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.
8
Joanna
6 août 2024
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A séjourné 5 nuits
Beautiful hotel it was just too far from everything. And the hotel restaurants had limited availability.
Beautiful hotel it was just too far from everything. And the hotel restaurants had limited availability.
8
Madilynn
10 juin 2025
·
A séjourné 6 nuits
Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.
Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.
8
Yi
19 févr. 2025
·
A séjourné 8 nuits
Property and staff were nice, just the transportation was not good, no buses available around the area, had to take taxi or other transport which was expensive.
Property and staff were nice, just the transportation was not good, no buses available around the area, had to take taxi or other transport which was expensive.
10
Veronica
19 août 2025
·
A séjourné 2 nuits
The resort was clean - from the rooms to the pool and beach ! The food was good , it just took a while to figure out what worked well for us. The breakfast was 10/10 , sooo many options & kid approved. It was noted to us that we came during a less crowded tourist time (mid August) so just a small tip. This is a more secluded hotel - not in Hotel Zone but you can take taxis around Cancun. If you’re looking for partying this may not be the right fit for you. This is a place to unwind, be with family & friends. We will DEFINITELY be coming back !
The resort was clean - from the rooms to the pool and beach ! The food was good , it just took a while to figure out what worked well for us. The breakfast was 10/10 , sooo many options & kid approved. It was noted to us that we came during a less crowded tourist time (mid August) so just a small tip. This is a more secluded hotel - not in Hotel Zone but you can take taxis around Cancun. If you’re looking for partying this may not be the right fit for you. This is a place to unwind, be with family & friends. We will DEFINITELY be coming back !
10
Justin
8 juin 2025
·
A séjourné 4 nuits
From our treatment upon our initial arrival, and the careful time and management our butler Pavel took, we had a splendid time in Punta Sam! The grounds were meticulously kept and were constantly being manicured and perfected in the early mornings. Our room was well kept, and the cleaning service was superb. Restaurants, and the breakfast buffet were good to great, and the kids and wife had a blast at the several pools and many hot tubs! Definitely consider returning!
From our treatment upon our initial arrival, and the careful time and management our butler Pavel took, we had a splendid time in Punta Sam! The grounds were meticulously kept and were constantly being manicured and perfected in the early mornings. Our room was well kept, and the cleaning service was superb. Restaurants, and the breakfast buffet were good to great, and the kids and wife had a blast at the several pools and many hot tubs! Definitely consider returning!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux clients apprécient la nourriture, en particulier le petit-déjeuner et les dîners italiens et steakhouse, lorsqu'ils parviennent à obtenir une réservation. Les plaintes courantes concernent les buffets du dîner limités ou fermés, la difficulté d'obtenir des réservations, les articles soumis à un supplément dans la formule tout compris, et la nécessité de signer des reçus avec des demandes de pourboire.
Avis de voyageur à ce sujet
6
Iliana
6 juil. 2025
·
A séjourné 6 nuits
We arrived excited to start our vacation, but the first thing we encountered was a wait of over six hours to get our room. When they finally assigned it to us, it was still being cleaned, so we had to wait outside with our two children. Rooms and cleanliness Once ready, the rooms were spacious, comfortable, and generally very clean. Amenities were fine and the beds were comfortable. Food and drinks The all-inclusive isn’t really all-inclusive: food options are limited and the buffet is only available for breakfast. There’s no buffet for lunch or dinner, and you have to sign a receipt for every item you consume, which slows everything down. At the steakhouse bar, we encountered some staff who were openly rude, which took away from the experience. Beach and activities The beach is beautiful, but there’s a lot of seaweed and rocky areas, so it’s best to bring water shoes. Daytime activities and nighttime entertainment are quite limited—if you’re looking for constant animation, this is not the place. The best part The Legend restaurant was a highlight: delicious food, excellent service, and a genuinely friendly team. Big thanks to Jorge and the manager for their outstanding attention. Conclusion If you prioritize a clean and comfortable room, the hotel delivers. However, be prepared for long waits, limited food options, and a lack of entertainment. The Legend restaurant and its team are the real strong point, but there’s definitely room for improvement.
We arrived excited to start our vacation, but the first thing we encountered was a wait of over six hours to get our room. When they finally assigned it to us, it was still being cleaned, so we had to wait outside with our two children. Rooms and cleanliness Once ready, the rooms were spacious, comfortable, and generally very clean. Amenities were fine and the beds were comfortable. Food and drinks The all-inclusive isn’t really all-inclusive: food options are limited and the buffet is only available for breakfast. There’s no buffet for lunch or dinner, and you have to sign a receipt for every item you consume, which slows everything down. At the steakhouse bar, we encountered some staff who were openly rude, which took away from the experience. Beach and activities The beach is beautiful, but there’s a lot of seaweed and rocky areas, so it’s best to bring water shoes. Daytime activities and nighttime entertainment are quite limited—if you’re looking for constant animation, this is not the place. The best part The Legend restaurant was a highlight: delicious food, excellent service, and a genuinely friendly team. Big thanks to Jorge and the manager for their outstanding attention. Conclusion If you prioritize a clean and comfortable room, the hotel delivers. However, be prepared for long waits, limited food options, and a lack of entertainment. The Legend restaurant and its team are the real strong point, but there’s definitely room for improvement.
10
Mariely
1 juil. 2025
·
A séjourné 4 nuits
My family and I have been to Mexico several times. This is by far our favorite. The resort has so much to offer. Their steakhouse and Italian restaurant are the best. The staff, the food, the quality, and so forth are the best. The pool areas are impeccably attended by the staff. The safety is noticed with how closed everything is relatively to the villas. We did make reservations for the spa, however, everyone we saw coming back from it was satisfied. No complains at all.
My family and I have been to Mexico several times. This is by far our favorite. The resort has so much to offer. Their steakhouse and Italian restaurant are the best. The staff, the food, the quality, and so forth are the best. The pool areas are impeccably attended by the staff. The safety is noticed with how closed everything is relatively to the villas. We did make reservations for the spa, however, everyone we saw coming back from it was satisfied. No complains at all.
10
Gloria
14 juil. 2025
·
A séjourné 4 nuits
What an amazing resort experience! Everything from the food to the service to the rooms was top-notch. Our room was cleaned daily, and one of the best perks was being able to order lunch and drinks right from the pool. The beach is just steps away, and it was well maintained. They cleared the seaweed daily,ñ. We chose the all-inclusive package, and if you're someone who loves to eat and drink (like we do!), it’s 100% worth it. They still provide receipts showing what you would’ve paid without it, and every one of ours said “covered - AI,” which was super reassuring. We had no surprises at checkout. A tip: follow the advice in other reviews and book your dinner reservations early. The restaurants fill up fast. All are great! You can’t go wrong with any of them. I’ve stayed at two other resorts in Cancun, and the food here is the best by far. The steaks are not dry. The food has flavor. The drinks are not watered down. I also loved the free water activities. They offered paddle boards and kayaks, and it was such a fun and easy way to enjoy the water. This is a family resort. There is no nigh lot time entertainment but they do provide an itinerary of pool activities. They play some music on occasions but it’s not a party hotel. Which we didn’t mind at all!! This place is officially on my repeat list.
What an amazing resort experience! Everything from the food to the service to the rooms was top-notch. Our room was cleaned daily, and one of the best perks was being able to order lunch and drinks right from the pool. The beach is just steps away, and it was well maintained. They cleared the seaweed daily,ñ. We chose the all-inclusive package, and if you're someone who loves to eat and drink (like we do!), it’s 100% worth it. They still provide receipts showing what you would’ve paid without it, and every one of ours said “covered - AI,” which was super reassuring. We had no surprises at checkout. A tip: follow the advice in other reviews and book your dinner reservations early. The restaurants fill up fast. All are great! You can’t go wrong with any of them. I’ve stayed at two other resorts in Cancun, and the food here is the best by far. The steaks are not dry. The food has flavor. The drinks are not watered down. I also loved the free water activities. They offered paddle boards and kayaks, and it was such a fun and easy way to enjoy the water. This is a family resort. There is no nigh lot time entertainment but they do provide an itinerary of pool activities. They play some music on occasions but it’s not a party hotel. Which we didn’t mind at all!! This place is officially on my repeat list.
6
Haide
14 mai 2025
·
A séjourné 6 nuits
First time staying here and I was not impressed. Just another resort. The dinning options were good however they only have 1 buffet. This buffet is closed half the time I was there. It was annoying because for lunch I had to either make a reservation or eat from the snack bar. The snack bar did have a few items like salads, tacos, burgers, hot dogs, chicken wings and tenders with fries. Some wraps. For someone that wants to pick her own food I was not so happy. They clean the rooms daily and have a good mini bar and snacks free of charge. I was annoyed by the check I needed to sign every where including the snack bar. This check detailed what we ate at zero cost because its all inclusive but you had to print your name and sign. They do this so you can tip if you dont have cash with you. Of course additional tips are optional but its a bit rude. I wont be going back here, food was a 7/10 and staff was 6/10.
First time staying here and I was not impressed. Just another resort. The dinning options were good however they only have 1 buffet. This buffet is closed half the time I was there. It was annoying because for lunch I had to either make a reservation or eat from the snack bar. The snack bar did have a few items like salads, tacos, burgers, hot dogs, chicken wings and tenders with fries. Some wraps. For someone that wants to pick her own food I was not so happy. They clean the rooms daily and have a good mini bar and snacks free of charge. I was annoyed by the check I needed to sign every where including the snack bar. This check detailed what we ate at zero cost because its all inclusive but you had to print your name and sign. They do this so you can tip if you dont have cash with you. Of course additional tips are optional but its a bit rude. I wont be going back here, food was a 7/10 and staff was 6/10.
10
Joseph S
22 févr. 2025
·
A séjourné 7 nuits
Even though it was all inclusive they wrote bills for each meal and solicited tips. The front desk told me tips were not included in all inclusive. There were no guidelines on tipping, but on our first day I hadn't noticed the tip line the waiter wasn't shy about complaining. After that I tipped everyone, so 7-nights, 3-measl per day family of 6 I ended up leaving $235 in tips just for meals ($5 for buffet and fast food-like meals, $10 for full service and $20 for the 2 ultra gourmet restaurants). Like I said I have no idea if they're all cursing behind me or pleased. If tips were supposed to be any higher than that I'd suggest it get written into the price estimate.
Even though it was all inclusive they wrote bills for each meal and solicited tips. The front desk told me tips were not included in all inclusive. There were no guidelines on tipping, but on our first day I hadn't noticed the tip line the waiter wasn't shy about complaining. After that I tipped everyone, so 7-nights, 3-measl per day family of 6 I ended up leaving $235 in tips just for meals ($5 for buffet and fast food-like meals, $10 for full service and $20 for the 2 ultra gourmet restaurants). Like I said I have no idea if they're all cursing behind me or pleased. If tips were supposed to be any higher than that I'd suggest it get written into the price estimate.
8
Natalya
26 mars 2025
·
A séjourné 7 nuits
It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts
It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts
6
Paola
6 mai 2025
·
A séjourné 4 nuits
No tengo planeado volver , no me gustó el tener que firmar “en ceros” una cuenta cada consumo, traer brazalete de todo incluido no era suficiente…
No tengo planeado volver , no me gustó el tener que firmar “en ceros” una cuenta cada consumo, traer brazalete de todo incluido no era suficiente…
6
Chris
13 juil. 2025
·
A séjourné 4 nuits
Good:Property was pretty overall. Pool volleyball was fun. Servers were nice. Bad: No swim up bars. Room never got below 76 degrees! Restaurants were small with few tables so reservations were difficult to secure. Best options on every menu cost extra. Time share push right after check in. Lots of seaweed on beach.
Good:Property was pretty overall. Pool volleyball was fun. Servers were nice. Bad: No swim up bars. Room never got below 76 degrees! Restaurants were small with few tables so reservations were difficult to secure. Best options on every menu cost extra. Time share push right after check in. Lots of seaweed on beach.
10
Joseph O
25 mars 2025
·
A séjourné 7 nuits
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
10
Szymon
10 juil. 2025
·
A séjourné 6 nuits
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Emmanuelle
6 mars 2026
·
A séjourné 3 nuits
Beau logement, grande terrasse, belle vue. Très beau la nuit avec toutes les lumières du resort. Wifi était bien, le choix de télé ok mais bizarre de ne pas proposer des postes comme Netflix en streaming. Le buffet du matin offrait de nombreuses options. La grosse déception cependant a été le prix ridicule que nous avons dû payer pour manger le buffet très moyen le soir au Capricios. N’ayant pas choisi le tout inclus, nous l’avons regretté amèrement quand on a payé 300$ pour un repas moyen, le vin n’était pas inclus et le serveur ne nous l’a pas dit. Au moment de partir, il nous a rapidement montré la facture en disant qu’on pouvait ajouter un pourboire si on voulait. J’ai ajouté 15% (400 pesos) alors qu’il y avait déjà un pourboire de 400 pesos dans la facture. Très fâchée de cette façon de faire, de nous surcharger comme si nous étions des millionnaires. Dans la chambre il y avait de la bière était au moins 100 pesos (9$) et le mini Market HORS de PRIX, le double de la vie réelle. Dommage.
Beau logement, grande terrasse, belle vue. Très beau la nuit avec toutes les lumières du resort. Wifi était bien, le choix de télé ok mais bizarre de ne pas proposer des postes comme Netflix en streaming. Le buffet du matin offrait de nombreuses options. La grosse déception cependant a été le prix ridicule que nous avons dû payer pour manger le buffet très moyen le soir au Capricios. N’ayant pas choisi le tout inclus, nous l’avons regretté amèrement quand on a payé 300$ pour un repas moyen, le vin n’était pas inclus et le serveur ne nous l’a pas dit. Au moment de partir, il nous a rapidement montré la facture en disant qu’on pouvait ajouter un pourboire si on voulait. J’ai ajouté 15% (400 pesos) alors qu’il y avait déjà un pourboire de 400 pesos dans la facture. Très fâchée de cette façon de faire, de nous surcharger comme si nous étions des millionnaires. Dans la chambre il y avait de la bière était au moins 100 pesos (9$) et le mini Market HORS de PRIX, le double de la vie réelle. Dommage.
8
Cédric
31 oct. 2025
·
A séjourné 1 nuit
Bel hôtel sur la plage. Jardíns piscines magnifiques. Bien entretenus , grand hôtel mais qui a toutefois du charme ,
Bel hôtel sur la plage. Jardíns piscines magnifiques. Bien entretenus , grand hôtel mais qui a toutefois du charme ,
8
Benjamin
5 mai 2024
·
A séjourné 5 nuits
!
!
2
Iraj
31 mars 2024
·
A séjourné 5 nuits
Ty
Ty
10
Johanne
3 mars 2024
·
A séjourné 7 nuits
J'ai beaucoup apprécié le personnel accueillant et souriant la propreté de ma chambre et des espaces, je n'ai manqué de rien et mon séjour fut très agréable. Salutations a Adrian qui nous a servi de magnifiques cocktails....
J'ai beaucoup apprécié le personnel accueillant et souriant la propreté de ma chambre et des espaces, je n'ai manqué de rien et mon séjour fut très agréable. Salutations a Adrian qui nous a servi de magnifiques cocktails....
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Prix pour les dates à venir
septembre 2026
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octobre 2026
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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: NO DATA
- 2026-09-18: 176.33292537963868USD
- 2026-09-19: 181.07766168395997USD
- 2026-09-20: 193.2345559513855USD
- 2026-09-21: 176.3728424267578USD
- 2026-09-22: 176.4419269302368USD
- 2026-09-23: 175.63600525039672USD
- 2026-09-24: 175.58626650878907USD
- 2026-09-25: 194.8702444944763USD
- 2026-09-26: 194.8702444944763USD
- 2026-09-27: 176.4419269302368USD
- 2026-09-28: 190.90494105758668USD
- 2026-09-29: 177.51247412200928USD
- 2026-09-30: 194.8702444944763USD
- 2026-10-01: 212.40436768081665USD
- 2026-10-02: 215.15530000396728USD
- 2026-10-03: 215.15530000396728USD
- 2026-10-04: 215.15530000396728USD
- 2026-10-05: 215.15530000396728USD
- 2026-10-06: 216.3448805305481USD
- 2026-10-07: 232.2556754524231USD
- 2026-10-08: 225.89881566879274USD
- 2026-10-09: 216.3448805305481USD
- 2026-10-10: 215.15530000396728USD
- 2026-10-11: 216.3448805305481USD
- 2026-10-12: 215.15530000396728USD
- 2026-10-13: 225.89881566879274USD
- 2026-10-14: 227.15035515579223USD
- 2026-10-15: 225.89881566879274USD
- 2026-10-16: 219.97563359313966USD
- 2026-10-17: 215.15530000396728USD
- 2026-10-18: 215.15530000396728USD
- 2026-10-19: 216.3448805305481USD
- 2026-10-20: 215.15530000396728USD
- 2026-10-21: 223.5691832675171USD
- 2026-10-22: 225.89881566879274USD
- 2026-10-23: 227.15035515579223USD
- 2026-10-24: 215.15530000396728USD
- 2026-10-25: 219.97563359313966USD
- 2026-10-26: 215.15530000396728USD
- 2026-10-27: 212.40436768081665USD
- 2026-10-28: 225.89881566879274USD
- 2026-10-29: 225.89881566879274USD
- 2026-10-30: 270.0500460536194USD
- 2026-10-31: 216.3448805305481USD
- 2026-11-01: 231.6361033557129USD
- 2026-11-02: 231.6361033557129USD
- 2026-11-03: 245.83689049545288USD
- 2026-11-04: 245.83689049545288USD
- 2026-11-05: 235.94838747543335USD
- 2026-11-06: 235.94838747543335USD
- 2026-11-07: 234.64726681411744USD
- 2026-11-08: 245.83689049545288USD
- 2026-11-09: 235.94838747543335USD
- 2026-11-10: 234.64726681411744USD
- 2026-11-11: 234.64726681411744USD
- 2026-11-12: 229.83932851852418USD
- 2026-11-13: 234.64726681411744USD
- 2026-11-14: 244.04715366394043USD
- 2026-11-15: 243.70553026901246USD
- 2026-11-16: 234.64726681411744USD
- 2026-11-17: 234.64726681411744USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Veuillez contacter l'hébergement au moins 72 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 22 h 00. Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de fumée, un système de sécurité et des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Le petit déjeuner buffet coûte environ 40 USD par adulte et environ 20 USD par enfant.
- Navette aéroport : 50 USD par véhicule, maximum 4 passager(s)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Activités
Piscine
Plage privée
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Karaoké
Pêche
Aire de jeux
Piscine pour enfants
Piscine extérieure
Piscine extérieure chauffée
Evening Entertainment
Outdoor Fireplace
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking Onsite
Services
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Service de change
Coffre-fort
Distributeur automatique de billets
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Club pour enfants
Petit-déjeuner en chambre
Chambre familiale
Snack Bar/Deli
Connexion Internet
Wi-fi gratuit