Riu Palace Costa Mujeres - All Inclusive

Name: Riu Palace Costa Mujeres - All Inclusive
Address: SM 006, Mza 002, Lte 14, Subcondominio Playa, Condominio Costa Mujeres, Costa Mujeres, Isla Mujeres, Quintana Roo, Mexique, Costa Mujeres, Quintana Roo, MX
Price range: 498 $US–1 131 $US per night
Rating: 8.45

From

260 $US

/nuit

Riu Palace Costa Mujeres - All Inclusive - Image 1

Riu Palace Costa Mujeres - All Inclusive - Chambre

Riu Palace Costa Mujeres - All Inclusive - Piscine

Riu Palace Costa Mujeres - All Inclusive - Restaurant

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From

260 $US

/nuit

À propos de cet établissement

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Équipements

Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 5 piscines extérieures, un parc aquatique gratuit et un centre de remise en forme ouvert 24 h/24. Parmi les services et équipements offerts par cet hébergement de style Art déco, vous trouverez aussi l'accès Wi-Fi à Internet gratuit, un service de garde d'enfants (en supplément) et une boutique de souvenirs/un kiosque à journaux.

Services de l'établissement

Les équipements et services proposés incluent un poste informatique, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Un parking gratuit est disponible dans l'enceinte de l'hébergement.

Repas

Vous découvrirez de nombreuses spécialités Cuisine internationale proposée par Spaces, l'un des 6 restaurants de cet hébergement tout inclus ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. Pour un moment de détente, faites halte dans l'un des 6 bars/lounges ou des 2 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 10 h 30.

Chambres

Les 670 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec une baignoire et une douche séparées est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un coin salon séparé.

Emplacement

En choisissant Hotel Riu Palace Costa Mujeres - All Inclusive, vous profiterez d'un séjour à Costa Mujeres (Bande de Complexes Costa Mujeres), à moins de 15 minutes en voiture de Playa Mujeres Golf Club et Gare maritime Punta Sam. Cet hébergement tout inclus se trouve à 15,7 km de Ferry Ultramar Puerto Juárez et à 18,4 km de Centre commercial Plaza Las Americas Cancún.

À proximité

Playa Mujeres Golf Club(4.1 miles)
Plage Mujeres(5 miles)
Gare maritime Punta Sam(6.1 miles)
Plage de Punta Sam(6.1 miles)
Site archéologique d'El Meco(7.6 miles)
Musée sous-marin de Cancún(7.7 miles)
Plage El Niño(8.7 miles)
Jetée de Gran Puerto(9.7 miles)
Ferry Ultramar Puerto Juárez(9.7 miles)
Musée Iconographique de la Carrera Panamericana(10.3 miles)
Église adventiste du septième jour(10.9 miles)
Mercado 23(11.1 miles)
Centre commercial Plaza Las Americas Cancún(11.4 miles)
Parc Las Palapas(11.6 miles)
Église de Cristo Rey(11.6 miles)
L'aéroport principal le plus proche est : Aéroport international de Cancún (CUN)(22.3 miles)

Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions

Tout afficher

Emplacement

SM 006, Mza 002, Lte 14, Subcondominio Playa, Condominio Costa Mujeres, Costa Mujeres, Isla Mujeres, Quintana Roo, Mexique

Playa Mujeres Golf Club (4.1 miles)

Plage Mujeres (5 miles)

Gare maritime Punta Sam (6.1 miles)

Plage de Punta Sam (6.1 miles)

Site archéologique d'El Meco (7.6 miles)

Musée sous-marin de Cancún (7.7 miles)

Plus d'informations sur l'emplacement

Options de chambre

Suite Junior, en front de mer (Elite Club, +18yrs, U)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior (Swim-Up, E)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue partielle sur l'océan (L)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite, en front de mer (Elite Club, +18yrs, C)

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior (Swim-Up | B2C-CA)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Piscine privée

Suite Junior, vue océan (Large, U)

Détails de la chambre

2 Lits Doubles

Couchages 4

538 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue partielle sur l'océan (U)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, en front de mer (Elite Club, +18yrs, E)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite (Elite Club, +18Yrs, U)

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite, en front de mer (Elite Club, +18yrs, B2C-CA)

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite, vue mer, en front de mer (Elite Club,+18yrs |M)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

2 Lits Doubles

Couchages 4

538 ft²

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue partielle sur l'océan (B2C-CA)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (Grande, L)

Détails de la chambre

2 Lits Doubles

Couchages 4

538 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue jardin (E)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue partielle sur l'océan (E)

Détails de la chambre

2 Lits Doubles

1 Très Grand Lit Double

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (L)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior (Swim-Up,Elite Club, B2C-US)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (Grande, E)

Détails de la chambre

2 Lits Doubles

Couchages 4

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (B2C-CA)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior (Large | B2C-CA)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 4

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite, en front de mer (C)

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

786 ft²

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, en front de mer (Elite Club, +18yrs, C)

Détails de la chambre

2 Lits Doubles

1 Très Grand Lit Double

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, en front de mer (U)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (U)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior (C)

Détails de la chambre

2 Lits Doubles

Couchages 3

431 ft²

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite, en front de mer (B2C-US)

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

786 ft²

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite (Elite Club, +18Yrs, E)

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior (Swim-Up,Elite Club, +18yrs, U)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (C)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

431 ft²

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, en front de mer (Elite Club, +18yrs, B2C-CA)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior (Swim-Up, U)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Piscine privée

Suite Junior, vue mer (M)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue partielle sur l'océan (B2C-US)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite (Elite Club, B2c-Us)

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (E)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue partielle sur l'océan (C)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

431 ft²

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite, en front de mer (Elite, +18 yrs |L)

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

Climatisation

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (Large, B2C-US)

Détails de la chambre

2 Lits Doubles

Couchages 4

538 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (Grande, M)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 4

538 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior (Swim-up, Elite Club, +18yrs, B2C-CA)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue mer, en front de mer (Elite Club,+18yrs |M)

Détails de la chambre

2 Lits Doubles

1 Très Grand Lit Double

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior (Swin-up, B2C-US)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 3

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Piscine privée

Suite Junior (Swim-Up,Elite Club, +18yrs, E)

Détails de la chambre

1 Très Grand Lit Double

2 Lits Doubles

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, en front de mer (Elite, +18 yrs |L)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite, en front de mer (E)

Détails de la chambre

1 Très Grand Lit Double

Couchages 3

Climatisation

Wi-Fi (gratuit)

Salon séparé

Suite Junior, vue océan (B2C-US)

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

431 ft²

Balcon

Climatisation

Wi-Fi (gratuit)

Salon séparé

Avis des voyageurs

8.4

Très bien

Basé sur 1 354 avis vérifiés

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

Au Riu Palace Costa Mujeres - Tout Inclus, les clients soulignent fréquemment une plage immaculée bordée de palmiers, plusieurs piscines animées et des spectacles nocturnes, ainsi qu'un emplacement calme et isolé et quelques signalements de coupures de courant ou de problèmes de climatisation pendant les périodes d'affluence.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Ce qu'en disent des voyageurs

Le personnel est largement décrit comme aimable et travailleur, bien qu'une minorité fasse état de réponses lentes ou peu utiles et d'un manque de personnel aux heures de pointe. Les chambres sont modernes et souvent spacieuses, mais la disposition ouverte de la salle de bain limite l'intimité, les lits peuvent être petits et l'isolation phonique est perfectible, surtout sous le buffet ou près du théâtre. Les avis sur la nourriture sont mitigés : beaucoup apprécient le buffet et le petit-déjeuner, tandis que les restaurants à la carte impliquent de longues attentes sans possibilité de réservation et une qualité variable ; les boissons peuvent avoir un goût dilué ou être trop sucrées. Dans l'ensemble, attendez-vous à un complexe hôtelier propre et dynamique en bord de mer, idéal pour se détendre et s'amuser sur place.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Grand complexe hôtelier avec plusieurs piscines (dont des espaces réservés aux adultes), un parc aquatique, des spectacles et soirées à thème, et une large plage de sable ; les transats sont généralement nombreux. Les inconvénients courants incluent une eau de piscine chaude, des transats réservés, un manque de zones d'ombre/parasols sur la plage, une salle de sport petite/bondée, un service de bar éloigné de la plage et plusieurs signalements de coupures de courant/problèmes de climatisation.

Avis de voyageur à ce sujet

Evan

1 nov. 2025

A séjourné 14 nuits

RIU Palace Costa Mujeres is the ideal place for leisure whether you have a family or as a couple. There’s five pools two waterslides one for adults one for kids. It’s an ideal place. We keep coming back. We really love.RIU Palace Costa Mujeres. The staff there go out of their way to be sure your holiday or vacation is simply the best. I would recommend this for anybody that is looking for a great leisurely time.

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Nazlin

11 nov. 2025

A séjourné 10 nuits

Room was average for a Palace Resort had no airconditioning, no cold fridge, no hot water for approx 5 nites. Elevators were not functioning at full capacity. The first two nights no air, no cold fridge,no hot water - air came back third day but again no air for 3 additional nights. Very disappointing! They should have backup generators for a property that size! We should be reimbursed for the inconvenience we endured! The buffet area was more like a cafeteria! The speciality restaurants had long waiting times and the food at the speciality restaurants was not good and cold. Steak house was okay Buffet food was not bad but extremely busy Looking forward to talking to customer service at Expedia. Please contact me at +16472978919 .

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Chu Hee

31 oct. 2025

A séjourné 5 nuits

The hotel is beautiful and has a lovely beach with no seaweed (sargassum). Everything is very clean, and the water park is fantastic for both kids and adults. I’m giving it 4 stars mainly because of the food. The buffet lacks flavor in most dishes, especially in the pizza and pasta area. We went to the Mexican restaurant, but everything was dry — we had to leave in the middle of dinner and go back to the buffet. At the steakhouse, we ordered the ribeye medium, but it came out way too dry. The natural juices were also very watery. On the positive side, the pool entertainment team, especially Nacho, was great! We had a lot of fun during his Aqua Gym session. I would stay here again, but I’d think twice because of the food — from 1 to 10, I’d give it a 6.

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Rosa

22 juil. 2025

A séjourné 4 nuits

The Good: We truly appreciated the cleanliness of the hotel, the wide variety of food options, and the exceptional service from the staff. Everyone we interacted with was kind, attentive, and thoroughly professional, which made our stay all the more enjoyable. Areas for Improvement: The most significant issue we encountered was with the theater experience. Unfortunately, the lighting was very poor, making it difficult to see the performers on stage—this impacted our ability to enjoy the shows fully. Enhancing the lighting in this area would greatly improve the experience for future guests. Additionally, the hotel’s location is quite remote, with only one store on the property. To enrich the guest experience and bring more local flavor, we suggest adding vendor stands offering Mexican products such as candy, hats, and other cultural items. We also found that the beach is quite a distance from the nearest bar. When drinks were delivered, they often lacked ice by the time they arrived. Installing a bar station closer to the beach would greatly improve convenience and refreshment. Last but not least, in my room there was a table with a glass top, the glass is loose and had a chip, I set a ice bucket over the glass and it cracked, I was charged for the replacement :(

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Igor

8 nov. 2025

A séjourné 9 nuits

No power two days, working generator. Not working air conditioner, ho hot water all two days.

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Doniesha

23 nov. 2025

A séjourné 3 nuits

I don’t really have anything bad to say, except some of the food wasn’t too good but the steakhouse steaks were really good. They had a lot of options for lunch and the breakfast buffet was really good. The pool areas were amazing and there seems like about six or seven pools and at least least two or three of them were adult only. We booked a room with a private pool and it felt like the pool was heated, but I’m not sure. All in all I would 100% go back. The parties are just so much fun. This place was a 10 out of 10 for sure. It was my birthday and they probably did about three or four things just to tell me happy birthday. Loved it.

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Stephanie

19 mars 2024

A séjourné 4 nuits

Service and activities were great. I would recommend improving the gym facilities- the room is small when compared to the number of guests at the hotel. It was often at capacity at all times in the morning and I was unable to workout at 7am with all cardio machines and weights being used. Overall was a great week.

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Suzanne Leigh

1 août 2025

A séjourné 4 nuits

The hotel was great but there’s a problem with their toilet flushes. Also, I find their buffet food very salty. The pools are warm which is our number one favourite. Lots of places to hang out and drink. I love the location, it’s far from the hustle and bustle and it’s safe. Most hotels in Mujeres area have checkpoints.

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Tomasz

3 févr. 2025

A séjourné 6 nuits

One thing I don’t like they should do something about people putting the towels on the beach in the pool chairs and they never come back so they reserved but nobody is using them and I have to walk around. Look for empty spot.

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walter david rodman

4 juil. 2025

A séjourné 4 nuits

Staff at morning and mid day buffet were excellent with Pacho and Lilliam . the lounge bar with Alfredo and Phillipe the same. As it was only my wife and I I would say the only negative was the delineation between adults and children. One pool was not enough for adults whereas the children had the waterpark and 2 other pools

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les jardins et les espaces communs sont maintenus très propres, et de nombreuses chambres sont nettoyées quotidiennement. Cependant, les avis mentionnent également une préparation irrégulière des chambres, des odeurs ou la présence de parasites occasionnels, ainsi que le manque d'entretien de certains sanitaires publics.

Avis de voyageur à ce sujet

Monica

15 févr. 2025

A séjourné 5 nuits

This resort was perfect for a family vacation. My kids loved the waterpark, pools, and beach! The beach was gorgeous, with the softest white sand I have ever seen. The watercolor was beautiful turquoise and the palm trees that lined the beach offered plenty of shade and another touch of beauty to the landscape. The landscaping around resort was well kept and beautiful, I enjoyed looking at all the plants and my kids loved the iguanas and lizards we found around the resort. The food was good; and the staff was friendly and attentive. The only complaint I had was the bathrooms by pool, buffet were not cleaned as much as I would like. Also our room wasn’t cleaned well when we first got checked in, the sheets even had some questionable stains on them. I made a complaint the first day and they came in and did a deep clean and after that they continued to provide awesome housekeeping. The other complaint I would bring up is you can only get bottled water from the lounge, which is very far from pool/beach. I would grab waters on the way down to pool but it would have been nice to have them available at the bars located at pool. Overall great stay, and would recommend to other families traveling with kids!

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Amy

22 mai 2025

A séjourné 4 nuits

On arrival, our room had been cleaned but not to a great standard. Hair left in the shower, and on the toilet seat, items from prior guests left in the room. Requested they come back and was told there was nothing wrong with it. The next morning housekeeping did a great clean and I was happier moving forward. The facilities are great, food was good enough and I had a beautiful massage at the spa. Overall I’d say the hotel is 3.5 stars at best, due to the condition and cleanliness of the rooms.

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Mario

27 août 2024

A séjourné 6 nuits

Beach was beautiful but bathrooms from public areas dirty

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Shydia

20 avr. 2025

A séjourné 2 nuits

This property was beautiful! The only reason I did not give a perfect rating is because our hotel bathrooms weren’t the cleanest. There were residue on the walls and toilet seats. I ended up cleaning the room myself! Also , on our second night there , we returned to our room with the beds straightened, the towels and rags restocked, which was all good until we learned that house keeping made a bowel movement in our room and never flushed or cleaned the toilet afterwards. It was just there for us to discover when we returned! I was completely disgusted!!! This review is strictly on our most recent stay. I will absolutely return to this resort but, the housekeeper/keepers who serviced our room before and during our stay can be better. Also, the resort should consider wristbands that open the doors as we found it very difficult to get in and out our rooms trying to search for a key.

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George

11 janv. 2026

A séjourné 4 nuits

Room smelled like mold, so they sprayed a ton of cleaning products everywhere which made it worse. Finally the gave me a clean room. Food was ok but I got cramps from something. The place is super nice to look at and the beach is awesome

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Melody

22 janv. 2026

A séjourné 2 nuits

Overall 6/10 stay. IMO, the resort needs some updating/sprucing up. The grounds are meticulously maintained, but the rooms is where some of that attention needs to be. Our room had blood on the bathroom wall, half used conditioner and lotion bottles. Water leaked continuously from the shower out onto the main floor. None of the restaurants take reservations. It was chaos. We got to the steakhouse at 6:30 and they said they were no longer taking anymore guests for the night! However people that were staying at the resort, invited us to dinner with them and were able to add us 2 to their reservation after 8p. The food, all over the resort, overall 7/10. Staff was amazing. Beach is beautiful! Walked down the beach and while other resorts had piles of sargassum, there was none insight at Riu. We checked out after 2 days and went down to Majestic Elegance which is what we’re used too. So maybe we’re just too “uppity” for this resort. Will we return, no. But that’s not to say the next person won’t have a grand time. We just have preferences as far as what we like. We tried something new and it showed us why we typically stick to what we know.

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Anthony DeJesus

7 mai 2024

A séjourné 4 nuits

The property is super clean, the staff is extra friendly, the restaurants all have delicious meals. The buffet has a hundred different food options for everyone's liking. At night they have fun shows and music acts for entertainment. The beach is clean and beautiful. The drinks keep coming. They also have fun activities everyday for kids. The rooms are big and have daily room service. Definitely coming back. Great job RIU!

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Yogita

28 avr. 2025

A séjourné 4 nuits

The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.

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Brenda

16 mars 2025

A séjourné 3 nuits

Exceptionally clean facilities.

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Liubov

25 oct. 2025

A séjourné 7 nuits

We stayed for a week with my husband for our post marathon quiet, relaxing vacation. We loved how big is the beach, and how long you can walk along the beach to both sides. Water is clean and no seaweed. There are palm trees on the beach that provide shade. We had a nice room with partial ocean view and we loved that it was very quiet so we could relax and enjoy our vacation. Room was cleaned daily and we loved the service. Hotel design was simple, but we loved all the staff of the hotel. Everyone was so nice and attentive to us. Restaurant food was good, a little bit less variety of food than in other RIU resorts we stayed. Gym was open since 5 am. If you are runner, your running option would be most likely a treadmill, since beach sand is a bit too soft or run on and there’s not much territory to run around hotel. And at security points they have a few streets dogs, as well as on the beach we saw about 5 dogs walking together which is a bit scary. When we brought up the street dog’s situation at the checkout they said it’s not their dogs and they can’t control it. Which may influence my future decision to come back to that hotel or not. Lots of mosquitoes everywhere and it doesn’t look like they do anything about it like in other RIU. Overall it was a good hotel and we enjoyed our stay.

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Chambres

Les chambres sont modernes et souvent spacieuses, avec des options telles que des suites avec accès direct à la piscine ou piscine privée. Les problèmes récurrents incluent une salle de bain/douche ouverte avec un manque d'intimité, des lits petits/étroits, une mauvaise isolation phonique et du bruit provenant des établissements, ainsi que des problèmes occasionnels de performance de la climatisation.

Avis de voyageur à ce sujet

Rose Mary

28 févr. 2024

A séjourné 6 nuits

My only complaint is booking a more expensive Ocean front room and they put us under the resturaunt it was so loud from chairs and carts the whole night we had to move rooms. Everything else was perfect!

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shen

2 juil. 2025

A séjourné 7 nuits

Only problem with the hotel is the soundproof. You can 100% hear when people walk by the hallway. Especially when there’s activities at 9-10pm.

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Monica Lynne

7 nov. 2025

A séjourné 5 nuits

The hotel is beautiful and kept well cleaned. The rooms are a bit weird in design as tub is next to bed. If traveling with friends there is no privacy for bath or shower. The food for this resort at restaurants and buffet was good. No issues there. Entertainment not the best. They round you up to play volleyball and worker leaves after getting it started. Pool games last about 30 minutes. The Riu parties at night were better. If traveling with teens 13 to 17 they may get bored. They are not allowed in the swimup bars (18 only) also if your teens use the gym, not here must be 18. This location of hotel is about 2 to 3 hours away from most of the excursions to do. You will spend many hours in van traveling. Overall nice place to stay and eat for honeymooners, older couples who don't want to leave resort. Anyone else, this would not be great choice if you want endless entertainment or adventure, excursions.

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Sharry

28 janv. 2025

A séjourné 4 nuits

Beautiful resort! Modern, fresh rooms & restaurants! Three large pools, two with swim up bars. Food was wonderful, the ocean views breathtaking and the staff-so friendly! We will definitely return!

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haris

8 avr. 2025

A séjourné 7 nuits

Overall good property! Pretty standard offering for an all-inclusive resort. Couple of items that are lacking: 1. The beds in the rooms are pretty small. Stated as doubles, but they seemed much smaller than that. Two children on one bed felt cramped, not to mention two adults. 2. The restaurants were underwhelming. The buffet was the best option and the food was great, but the a la carte offerings were disappointing to us.

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Donna

5 sept. 2025

A séjourné 3 nuits

Absolutely loved this resort. So clean and beautiful. Layout was easy to get around, plenty of food options! The swim out suite was heaven!

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KENNY

3 juil. 2025

A séjourné 4 nuits

I was traveling with my children, and I found the design of the shower area problematic. The glass doors were not opaque enough, which made it uncomfortable to use the shower with my daughters present in the room. I had to cover the door with a blanket to ensure privacy. While this setup might be ideal for couples, it doesn't offer the necessary privacy for families or friends sharing a room. I believe more consideration should be given to different types of guests

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Nongkhane

22 juil. 2025

A séjourné 4 nuits

I didn't like how the shower was in the rooms. Shower wasn't private which made it hard to shower with family in the room.

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Laurie Dawn

21 déc. 2024

A séjourné 7 nuits

Beautiful resort. Riu new design complex. Very clean & organized. Although… we were room 0167. Great ocean view & location to pools. The room is located below the Taste buffet. Chairs & tables dragging all hours. Mostly meal time ( barely stand the noise) & all night when staff are cleaning. Not much sleep or afternoon resting in room. We have been to quite a number of Riu resorts , this location & incredible beaches are now one of our favourites in Cancun area We will return , just not staying near the past location. .

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Todd

23 avr. 2025

A séjourné 7 nuits

Incredibly clean resort. Staff and service were great. The beds are 5 inches narrower than a regular full-sized bed, and that was a major problem. Also, the shower stall empties into the main room; you will need to ask for a room divider, unless you want to step out of the shower and directly into the main room

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Service

Le personnel est largement salué pour son amabilité, son travail acharné et son attention dans les domaines de l'entretien ménager, des restaurants et des bars. Certains clients ont rencontré des réponses lentes ou peu utiles, des hôtes impolis dans certains restaurants et des signes de manque de personnel aux heures d'affluence.

Avis de voyageur à ce sujet

Charan

29 oct. 2025

A séjourné 9 nuits

We had a terrible experience with the Japanese restaurant. The guy gave us a buzzer and said there was 45 minutes of wait. We waited 40 minutes and returned to check whether our turn was close. The guy said he already buzzed it a long time ago. The buzzer never buzzed. He then shrugged his shoulders and said there is nothing more he could do other than giving us another buzzer and wait another 45 minutes. His attitude was negative, arrogant and unhelpful. Very poor customer service for a 5 star Riu Palace. We have been to Riu hotels 6 times. After this experience we will never spend our hard earned money there.

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meghedi

10 juil. 2025

A séjourné 4 nuits

The property was spacious and beautiful, but it was noticeably understaffed. There were limited food or drink options available at the poolside,. While the room itself was clean and comfortable, the main issue with this property is the lack of sufficient staff and dining options—especially around the pool.

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Yaudel

16 nov. 2025

A séjourné 4 nuits

The room was great, housekeepers did a great job. Food was decent, at some stations food was cold and not fresh. Drinks with too much water. The lady from Customer service totally rude and unprofessional.

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Natella

20 nov. 2025

A séjourné 6 nuits

Great service! We really appreciate it

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Anthony

31 déc. 2024

A séjourné 4 nuits

Staff entered our room and gathered our belongings, moved them to another room, without our knowledge or consent. Girl at front desk, lied and denied having a conversation with us. General Manager stood by her side, said we we lying and they did nothing wrong. A simple apology and acknowledgment of the situation would have been appreciated. Luna, the General Manager was a horrible host. Couldn’t even make a meeting that she set on Tim. I had to wait 15 extra minutes.

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rodney

28 oct. 2024

A séjourné 9 nuits

I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024. The service, and customer care is fantastic they really ensured we had all we needed for our stay. Thank you Riu workers and management, we will certainly be back.

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Ryan

14 nov. 2025

A séjourné 4 nuits

Great hotel, a lot of activities to keep you entertained. Staff was excellent

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Nicole Celine

16 nov. 2025

A séjourné 6 nuits

We experienced several issues during our stay that significantly impacted our comfort and overall impression of the property. For three consecutive days, we had no air conditioning or hot water, which made it extremely difficult to rest, especially with the constant loud banging and noise throughout the hotel during both daytime and nighttime hours. While the food was satisfactory and the dining staff provided excellent service, we were disappointed by the lack of dress-code enforcement. It was uncomfortable to see some guests allowed into the dining areas wearing inappropriate attire, such as spandex or clothing that was not suitable for a resort setting. Additionally, our interactions with the front desk staff were not pleasant. They were neither friendly nor accommodating, and did not appear willing to address the concerns we raised during our stay. Overall, we were not impressed with this hotel. Having stayed at other Riu Palace locations, we expected a higher standard of service and hospitality. Unfortunately, this property did not meet those expectations, and we would not choose to return.

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yasmin

20 oct. 2025

A séjourné 3 nuits

Very friendly staff

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Yogita

28 avr. 2025

A séjourné 4 nuits

The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.

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Emplacement

Situé sur une plage calme et magnifique au nord de Cancun, beaucoup apprécient le cadre sûr et détendu. Le revers de la médaille est la distance : les transferts et les excursions prennent plus de temps, les taxis peuvent être chers et il y a peu de choses accessibles à pied.

Avis de voyageur à ce sujet

Luz Maria

28 mars 2024

A séjourné 5 nuits

The.grounds are beautiful and always clean. The beach is expansive and plenty of chairs. The only downside is that it is far away from the town and hotel zone making transportation costly and not many options. The staff was always friendly and make you feel welcome.

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Joseph Donald

29 mars 2025

A séjourné 5 nuits

Great property, but really far from the downtown area

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Monica Lynne

7 nov. 2025

A séjourné 5 nuits

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Alexander

24 févr. 2024

A séjourné 5 nuits

My family had a fantastic stay here. Staff and facilities were outstanding. Have traveled to Cancun and the surrounding area several times prior to this, and we agreed this was our favorite resort so far. The beach area was particularly great here - very clean and less congested than the beaches in the hotel district. Certainly worth the longer drive from Quintana Roo. Would definitely return.

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Sarah Marie

23 déc. 2024

A séjourné 10 nuits

Our suite was beautiful with excellent housekeeping, including a cute towel figure on the bed daily. The resort has many restaurants and a lovely cappuccino cafe. There are multiple pools and the beach is stunning -- we walked the miles of white sand every day. The biggest downside is that the location is north of Cancun in Costa Mujeres and very isolated. Unlike many resort areas you can't just walk outside and access public transportation or walk to shopping, nightclubs, or recreational places. We ordered Uber and taxis at an additional expense. There is also no shuttle to and from the airport. It is a beautiful resort if you want to stay there and not go anywhere.

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NADAR

21 avr. 2024

A séjourné 7 nuits

Away from city. It’s hard to get there and taxi is too expensive

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Revi

14 août 2025

A séjourné 6 nuits

This hotel was clean. It’s a bit far from the town but quiet and relaxing.

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Maria

17 juil. 2025

A séjourné 7 nuits

Excellent property overall! Althou its a little far from the Cancun Airport, it is worth the drive!

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Jason

26 mai 2025

A séjourné 3 nuits

Safe and quiet area. Resort was very nice. Distance is far away from everything so taxis are $35 and up each way. Would highly recommend

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William Keith

5 mars 2025

A séjourné 7 nuits

Although this hotel is a bit of a drive from the downtown area, I was happy to be away from that area with young kids. The resort is beautiful, we visited during a busy vacation week and could still find chairs at the beach and pools with plenty of shade. Water slides were so much fun for kids and adults as well and the splash pad was perfect for younger kids. The food was excellent for an all inclusive. The water is so clear, so blue, no seaweed here. The staff was amazing from housekeeping to servers, kids club, even the photographer staff. This place was the nicest family friendly all inclusive we have been to, and we have been to quite a few. Highly recommend if you are looking to relax and enjoy the sun, beach and pool and feel safe. It is about 40 minutes from the airport and about 1/2 hr to downtown Cancun area. Also, for those not traveling with kids, the 2 swim up adult only bar areas looked pretty nice. There was always some type of entertainment going on around the pools.

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Repas

Les buffets sont fréquemment salués pour leur variété et le petit-déjeuner, tandis que les restaurants à la carte impliquent de longues attentes sans possibilité de réservation et une qualité irrégulière. Les boissons sont souvent décrites comme diluées ou trop sucrées, et plusieurs clients ont signalé des troubles gastriques.

Avis de voyageur à ce sujet

Nazlin

11 nov. 2025

A séjourné 10 nuits

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Chu Hee

31 oct. 2025

A séjourné 5 nuits

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Craig

5 nov. 2025

A séjourné 5 nuits

The staff worked really hard at keeping the grounds in immaculate condition. The rooms were nice and well stocked with drinks. Perfect amount of amenities as well. One of the strong points is the beach. When we visited from 10/30-11/4 absolutely no sargasm. Beach was sandy and in pristine condition. Food at each of the restaurants was good, we especially liked some of the food at the Japanese and Mexican restaurant.

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nana

23 mars 2025

A séjourné 3 nuits

My family and I really enjoyed our stay at this resort. The resort is really beautiful and clean. There is also a lot of different food options. What we didn’t really like was the drinks. Drinks are really watered down, but other than that I highly recommend this resort.

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Uberto Mora

21 juil. 2025

A séjourné 5 nuits

Food was average and if you are not at 6:00 pm at the restaurants to get you place in line to eat you will end up every night at the buffet, the food from the buffet is better than the restaurants anyways.

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Peter

11 oct. 2025

A séjourné 8 nuits

RIU Palace at Costa Mujeres is a beautiful place, with enough greenery not to feel like you are in concrete jungle setting, with an awesome beach! Entertainment will keep you engaged if you are easily bored. Make sure you know where the nearest restaurants are, in case you need to use one, as there is a shortage of them on a resort. Bring mosquito spray!!! If you travel with kids, the non-alcoholic beverages from the bars are great for kids, but if you want an adult drink, low quality liquor is what you'll get. Food options will keep you from being hungry. From buffet, to bar grills, to restaurants. However if you want a more upscale dining experience, look else where as you'll not find it at this resort! When serving guests, staff always friendly and professional, but it felt like the resort was understaffed big time.

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KASHALA

27 sept. 2025

A séjourné 3 nuits

Although the resort was nice, the food was HORRIBLE even the food in the restaurants was disgusting, luckily the staff was able to transfer us to another resort where we were able to enjoy the remainder of the vacay. I wouldn't recommend this resort due to the food.

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Melody

22 janv. 2026

A séjourné 2 nuits

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Robert

8 août 2025

A séjourné 5 nuits

Food was salty drinks watered down Has a wedding and the food was terrible Had to wait for a bartender for 2 hours and food cold when served. Look elsewhere

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Jessica

7 nov. 2025

A séjourné 7 nuits

Beautiful resort, amazing beach, great staff.. beds weren’t comfortable, drinks were inconsistent. Buffet was the same thing every day for breakfast and dinner. Nothing bad really just not spectacular

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JOSE HELIODORO

6 févr. 2026

A séjourné 5 nuits

Maria elena

21 janv. 2026

A séjourné 3 nuits

Jean-Baptiste

16 déc. 2025

A séjourné 7 nuits

impeccable installation. service courtois. Manque d'activités sportives tel que tennis, pickelball. nous aurions préférer un hotel adulte seulement car il y avait beaucoup d'enfants.

Olivier

1 déc. 2025

A séjourné 10 nuits

Bonne nourriture, personnelle vraiment sympathique!

jean

10 avr. 2025

A séjourné 2 nuits

Très bien

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Prix pour les dates à venir

septembre 2026

di	lu	ma	me	je	ve	sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $534	17 $533	18 $531	19 $517
20 $504	21 $506	22 $515	23	24 $504	25 $505	26 $506
27 $506	28 $515	29 $507	30 $527

octobre 2026

Moins cher

Plus cher

Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Cet hébergement n’accepte pas les changements de nom sur les réservations. Le nom indiqué sur la réservation doit correspondre au nom du client qui s’enregistre et séjourne dans l’hébergement ; une pièce d’identité avec photo est requise Lorsqu'une réservation de chambre inclut un transfert aéroport aller-retour sans frais, il est indispensable de répondre au message du fournisseur pour organiser le service de navette.

L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.

Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
Cet hébergement accepte les cartes de crédit ; espèces non acceptées
Cet hébergement se réserve le droit de procéder à une pré-autorisation sur votre carte de paiement avant votre arrivée.
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement

Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
Seules les personnes enregistrées peuvent accéder aux chambres.
Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
Une voiture n'est pas nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.

di	lu	ma	me	je	ve	sa
				1	2 $504	3 $504
4 $504	5	6 $504	7 $505	8	9 $1 062	10 $1 079
11 $1 097	12 $1 114	13 $1 131	14	15 $627	16 $574	17 $1 089
18	19	20 $589	21	22 $584	23	24
25	26	27	28	29	30 $498	31