Khaban Bacalar Hotel Boutique
From
177 $US
/nuit
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From
177 $US
/nuit
À propos de cet établissement
Prenez soin de vous en profitant des massages, des soins corporels et des soins du visage qui vous sont proposés dans l'enceinte de l'hébergement. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi ...
Équipements
Prenez soin de vous en profitant des massages, des soins corporels et des soins du visage qui vous sont proposés dans l'enceinte de l'hébergement. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit et un service d'assistance pour les visites touristiques ou l'achat de billets.
Services de l'établissement
La réception n'est pas ouverte en continu. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Khaban Bacalar Hotel Boutique vous invite à découvrir son restaurant. Un petit déjeuner composé de spécialités régionales gratuit est servi tous les jours de 08 h 00 à 11 h 00.
Chambres
Les 13 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar. Votre chambre est équipée d'un lit avec surmatelas préparé avec de la literie de qualité supérieure. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent une douche avec un pommeau de douche à « effet pluie ».
Emplacement
Pratique pour explorer Bacalar, Khaban Bacalar Hotel Boutique se situe en bord de lac, à 1 min en voiture de Lac Bacalar et à 13 min de Parc écologique Laguna Bacalar. Cet hôtel se trouve à 11,5 km de Fort de San Felipe et à 13 km de Spa Municipal de Bacalar.
À proximité
Lac Bacalar(0.1 miles)
Université Polytechnique de Bacalar(6.4 miles)
Parc écologique Laguna Bacalar(6.7 miles)
Écoparc Bacalar(6.9 miles)
Fort de San Felipe(7.2 miles)
Zócalo(7.5 miles)
Spa Municipal de Bacalar(8.1 miles)
Cenote Negro(8.1 miles)
Cenote Cocalitos(10.2 miles)
Cenote Azul(10.2 miles)
Cenote Esmeralda(10.8 miles)
Lagune Milagros(23.9 miles)
Ruines de Chacchoben(24.6 miles)
Ichkabal(29.7 miles)
Hôtel de ville d'Othón P. Blanco(30.5 miles)
Aéroport international de Chetumal (CTM)(30.3 miles)
Aéroport de Corozal (CZH)(38.4 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Emplacement
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, Quintana Roo, Mexique
Lac Bacalar (0.1 miles)
Université Polytechnique de Bacalar (6.4 miles)
Parc écologique Laguna Bacalar (6.7 miles)
Écoparc Bacalar (6.9 miles)
Fort de San Felipe (7.2 miles)
Zócalo (7.5 miles)
Options de chambre
7
Double Room with Balcony
Détails de la chambre
2 Lits Doubles Standard
Couchages 4
484 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
12
Deluxe Double with Balcony Garden View
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
646 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
12
Master Double Suite with Balcony Lagoon View
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
484 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
14
Master Suite with Balcony Lagoon View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
646 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
17
Deluxe King with Balcony Garden View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
646 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
18
Villa Khaban Private Pool Lagoon Front Up to 6 People
Détails de la chambre
3× Très Grands Lits Doubles
Couchages 6
1292 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privéePiscine privée
Avis des voyageurs sur Khaban Bacalar Hotel Boutique
8.7
Fabuleux
Basé sur 168 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Khaban Bacalar Hotel Boutique, les voyageurs soulignent la vue paisible sur le lagon et un cadre relaxant, immergé dans la nature, tout en louant les chambres spacieuses et le personnel accueillant. Certains notent cependant un accès difficile par des chemins accidentés, de nombreux escaliers et un service inégal à la réception.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Khaban Bacalar Hotel Boutique, les voyageurs soulignent la vue paisible sur le lagon et un cadre relaxant, immergé dans la nature, tout en louant les chambres spacieuses et le personnel accueillant. Certains notent cependant un accès difficile par des chemins accidentés, de nombreux escaliers et un service inégal à la réception.
L'accès direct à la jetée et le kayak sont très appréciés, bien que certains signalent des problèmes d'entretien et des coupures occasionnelles. La cuisine est souvent saluée, mais les choix peuvent être limités, des articles peuvent manquer et certains prix peuvent être élevés. Attendez-vous à une retraite paisible et pittoresque privilégiant le confort à l’ostentation.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les installations au bord du lac, telles que la jetée, la terrasse et la piscine, sont des points forts, avec des kayaks disponibles. Cependant, de nombreux escaliers et un accès limité sont notés, et certaines critiques mentionnent des problèmes d'entretien ou des coupures occasionnelles.
Avis de voyageur à ce sujet
10
natza
3 juin 2025
·
A séjourné 3 nuits
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
10
Jennifer
6 juil. 2023
·
A séjourné 3 nuits
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
8
Miguel A
9 mars 2025
·
A séjourné 4 nuits
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
6
Judith
2 janv. 2025
·
A séjourné 7 nuits
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
8
Claudia
3 avr. 2025
·
A séjourné 2 nuits
No es amigable para personas con problemas de movilidad
No es amigable para personas con problemas de movilidad
8
ARELI CHAVEZ
22 déc. 2023
·
A séjourné 4 nuits
Son demasiados escalones para ir al restaurante o alberca carecen de barandal no tienen consideración para las personas de la tercera edad dado que carecen de rampas
Son demasiados escalones para ir al restaurante o alberca carecen de barandal no tienen consideración para las personas de la tercera edad dado que carecen de rampas
10
Lucia
9 avr. 2023
·
A séjourné 2 nuits
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
6
Alberto
11 févr. 2025
·
A séjourné 2 nuits
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Sonia
5 juin 2025
·
A séjourné 3 nuits
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
6
RODRIGO
18 juin 2024
·
A séjourné 1 nuit
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos
Tuvimos la mala suerte de que llovió y nos quedamos sin energía toda la noche y en la mañana aún no había, tuvimos que salirnos
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les chambres sont généralement décrites comme très propres, certains clients les qualifiant même d'impeccables. Quelques rares personnes signalent des problèmes tels que des serviettes sales ou des espaces extérieurs désordonnés.
Avis de voyageur à ce sujet
10
odaly
29 sept. 2024
·
A séjourné 3 nuits
Everything was excellent and clean staff were friendly and helpful.
Everything was excellent and clean staff were friendly and helpful.
6
Alberto
11 févr. 2025
·
A séjourné 2 nuits
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Sonia
5 juin 2025
·
A séjourné 3 nuits
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
10
Montserrat Perez
20 févr. 2025
·
A séjourné 3 nuits
El personal muy amable, la comida deliciosa, las habitaciones muy limpias y con aire acondicionado, es un lugar para relajarse
El personal muy amable, la comida deliciosa, las habitaciones muy limpias y con aire acondicionado, es un lugar para relajarse
2
Margarita
25 nov. 2025
·
A séjourné 3 nuits
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
10
Lucy
20 nov. 2025
·
A séjourné 4 nuits
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
8
ROXANNA
14 janv. 2025
·
A séjourné 1 nuit
Bonito hotel, alejado del centro, habitaciones limpias
Bonito hotel, alejado del centro, habitaciones limpias
2
Carlos
7 févr. 2025
·
A séjourné 1 nuit
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses et confortables, souvent avec vue sur le lagon et certaines avec terrasses ou hamacs. Les équipements sont simples ; plusieurs notent l'absence de télévision, et certains mentionnent des lits fermes ou des draps rêches.
Avis de voyageur à ce sujet
10
Angelica
28 juil. 2025
·
A séjourné 5 nuits
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
10
natza
3 juin 2025
·
A séjourné 3 nuits
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
8
Miguel A
9 mars 2025
·
A séjourné 4 nuits
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
10
Katia
13 mai 2025
·
A séjourné 4 nuits
Everything was great! Location, food, rooms, service
Everything was great! Location, food, rooms, service
8
Ala
5 nov. 2025
·
A séjourné 2 nuits
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
Im enjoying staying at this hotel during my Bacalar trip with beautiful view from my room
10
Lucia
9 avr. 2023
·
A séjourné 2 nuits
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
8
Mariano
29 juil. 2024
·
A séjourné 2 nuits
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
Nos tocó la primer habitación con vista al jardín y parcialmente a la laguna. Yo llevaba un equipo portátil para trabajar, pero no tenía ninguna mesita o escritorio adecuado para trabajar cómodamente con mi PC. Quizá pudieran contemplar colocar un escritorio o mesita de trabajo para los huéspedes. También, por el costo que paga uno por noche (yo pagué por 2 noches $9,140), sí deberían contemplar servicio de restaurant a la habitación. Los costos realmente se me hicieron muy exagerados. En otros destinos que nos hemos hospedado, como por ejemplo en Holbox y Tulum, por poco menos de lo que pagamos en nuestro hospedaje, nos incluían un excelente desayuno, TV con cable, y aquí no. Creo que para lo que pagamos, esperaba un poco más.
6
Alberto
11 févr. 2025
·
A séjourné 2 nuits
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
10
Lucy
20 nov. 2025
·
A séjourné 4 nuits
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
2
Carlos
7 févr. 2025
·
A séjourné 1 nuit
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients louent le service chaleureux et attentionné du personnel, en particulier au restaurant. Des plaintes récurrentes concernent une réception insensible ou abrupte, des appels non pris et des problèmes de préparation à l'enregistrement ou de communication concernant les politiques.
Avis de voyageur à ce sujet
2
Rafaela
23 juin 2023
·
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
10
odaly
29 sept. 2024
·
A séjourné 3 nuits
Everything was excellent and clean staff were friendly and helpful.
Everything was excellent and clean staff were friendly and helpful.
10
Ricardo A
3 juin 2024
·
A séjourné 4 nuits
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
2
Michelle
27 avr. 2024
·
A séjourné 2 nuits
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
2
JOAQUIN DURAN
6 déc. 2024
·
A séjourné 2 nuits
Acceso incómodo, poco personal, no existe alguno número para hablar con gente del hotel,
Acceso incómodo, poco personal, no existe alguno número para hablar con gente del hotel,
10
fidelia
17 août 2025
·
A séjourné 3 nuits
Muy linda estadia. El staff es super atento y estan muy al pendiente de todo.
Muy linda estadia. El staff es super atento y estan muy al pendiente de todo.
6
Juan
12 nov. 2023
·
A séjourné 2 nuits
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
10
Michael
16 août 2024
·
A séjourné 1 nuit
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
2
Margarita
25 nov. 2025
·
A séjourné 3 nuits
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
When we first arrived, the staff didn’t greet us at all and rather just read us a large list of rules to follow during our stay which they constantly broke on their own. Our calls and messages were never answered. Some staff was also selling alcohol to a loud, already very drunk man at around midnight though one of the rules stated that we could not make noise after 10pm. The towels provided in our room were dirty. They would take our towels for cleaning and never return them either. I would definitely advise that you do not stay here.
10
Lucy
20 nov. 2025
·
A séjourné 4 nuits
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
The room I reserved was very spacious and roomy. Are room was cleaned every day by the maids. It was left spotless for us plus enough towels and beach towels we had for every day use. The staff were amazing. They were very nice and attentive to all of us. We were a total of 5 guest. But the view of this boutique was breath taking.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre paisible au bord du lac avec de belles vues, généralement à quelques minutes de route de la ville. L'accès est isolé par des chemins accidentés et non pavés, avec une signalisation et un éclairage limités, de sorte que la location d'une voiture ou d'un SUV est recommandée par plusieurs clients.
Avis de voyageur à ce sujet
2
Rafaela
23 juin 2023
·
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.
10
natza
3 juin 2025
·
A séjourné 3 nuits
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
10
Jennifer
6 juil. 2023
·
A séjourné 3 nuits
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
8
Miguel A
9 mars 2025
·
A séjourné 4 nuits
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
2
Michelle
27 avr. 2024
·
A séjourné 2 nuits
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
Pésimo servicio, nunca hay nadie en recepción, no resuelven nada No tenían lista la habitación que reservamos con más de 3 meses de anticipación. Para entrar no hay letreros de señalización (solo uno muy pequeño) El camino de terracería horrible, no hay iluminación. No tiene fachada de hotel, se confunde. El lugar está más pequeño de lo que se ve en fotos
10
Jose Luis Gerson Rojas
13 sept. 2024
·
A séjourné 2 nuits
Es un lugar increible. Solo si hay que hacer notar a quien los visite, que el acceso no es el mejor. Pero... ya estando ahi, es un lugar magico.
Es un lugar increible. Solo si hay que hacer notar a quien los visite, que el acceso no es el mejor. Pero... ya estando ahi, es un lugar magico.
6
Judith
2 janv. 2025
·
A séjourné 7 nuits
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
10
Luis Gustavo
3 nov. 2023
·
A séjourné 1 nuit
Muy tranquilo y la atencion del personal es excelente, la vista a la laguna es de lo mejor que ofrece este lugar, eso si un poco apartado del pueblo pero vale completamente la pena hospedarse aqui!!!
Muy tranquilo y la atencion del personal es excelente, la vista a la laguna es de lo mejor que ofrece este lugar, eso si un poco apartado del pueblo pero vale completamente la pena hospedarse aqui!!!
8
ROXANNA
14 janv. 2025
·
A séjourné 1 nuit
Bonito hotel, alejado del centro, habitaciones limpias
Bonito hotel, alejado del centro, habitaciones limpias
6
MIRIAM A
8 nov. 2023
·
A séjourné 3 nuits
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité de la nourriture est fréquemment saluée. Cependant, les clients signalent un choix limité, des pénuries occasionnelles, des prix plus élevés et un service inégal entre le matin et le soir.
Avis de voyageur à ce sujet
10
Angelica
28 juil. 2025
·
A séjourné 5 nuits
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
La comida de muy buena calidad, y de muy buen sabor , las habitaciones cómodas, el hotel excelente y el personal de restaurante y de la recepción súper atentos
10
natza
3 juin 2025
·
A séjourné 3 nuits
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
Las cabañas son muy comodas y amplias; El area del muelle es perfecto para descansar, nos prestaron kayacs para poder ver el amanecer, el servicio del perdonal exelente y la comida del restaurante muy rica. Recomiendo el lugar para pasar unos dias de descanso ya que se encuentra alejado del centro y de la mayoria de las actividades de bacalar, es preferible rentar un carro para llegar al hotel. A excepción de la lejania el lugar nos parecio hermoso y perfecto para desconectarse.
8
Miguel A
9 mars 2025
·
A séjourné 4 nuits
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
El hotel tiene un acceso difícil ya que la carretera está en malas condiciones. Hay muchas escaleras y el servicio de recepción no es bueno. Fuera de eso, los cuartos son amplios, los baños también. La alberca y deck tienen un lugar privilegiado. Las vistas son increíbles. El restaurante no es bueno pero el desayuno y el servicio del restaurante son de primera.
6
Judith
2 janv. 2025
·
A séjourné 7 nuits
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
10
Elizabeth
30 mai 2023
·
A séjourné 1 nuit
¡Un lugar único, hermoso e incomparable! Súper recomendable para ir a descansar y pasar tiempo en pareja. Hace falta eliminar la lana en las escaleras que van a la Laguna y los precios para consumir alimentos y bebidas son algo altos en relación costo- beneficio y la distancia a algún lugar cercano.
¡Un lugar único, hermoso e incomparable! Súper recomendable para ir a descansar y pasar tiempo en pareja. Hace falta eliminar la lana en las escaleras que van a la Laguna y los precios para consumir alimentos y bebidas son algo altos en relación costo- beneficio y la distancia a algún lugar cercano.
10
Katia
13 mai 2025
·
A séjourné 4 nuits
Everything was great! Location, food, rooms, service
Everything was great! Location, food, rooms, service
8
Omar
10 mai 2024
·
A séjourné 2 nuits
Un lugar perfecto para descansar y disfrutar de la laguna. Solo el servicio de restaurante es malo por las mañanas, en la noche muy bien, pero el personal es diferente, cero servicial por la mañana.
Un lugar perfecto para descansar y disfrutar de la laguna. Solo el servicio de restaurante es malo por las mañanas, en la noche muy bien, pero el personal es diferente, cero servicial por la mañana.
10
Sonia
5 juin 2025
·
A séjourné 3 nuits
Limited on the food The outside of the property was not to clean to many leaves
Limited on the food The outside of the property was not to clean to many leaves
10
Michael
16 août 2024
·
A séjourné 1 nuit
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
The service was excellent. The food was excellent. I would stay here again in a heartbeat.
6
MIRIAM A
8 nov. 2023
·
A séjourné 3 nuits
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
El camino al hotel no esta pavimentado ni alumbrado y esta retirado, no hay nada para comprar comida es forzoso comer en el hotel, la comida no es mala pero es cara, la persona de recepción es desatenta y no entrega facturas sus contestaciones son groseras
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
6
Jorge Alberto
9 juil. 2026
·
A séjourné 3 nuits
La estancia estuvo aceptable. Sin embargo hay dos puntos clave que quisiera comentar: 1. La regadera solo tenía agua caliente los primeros 2-3 minutos. Le comenté a una recepcionista sobre este tema en los primeros días y, si bien prometió que se revisaría, no hubo cambio alguno ni respuesta a esta solicitud. Era muy incómodo bañarse. 2. En general el personal fue amable pero pueden mejorar y ser más serviciales. En el restaurante una de las meseras atendía con actitud hostil y con algo de molestia. Le doy 3/5 estrellas a mi estancia.
La estancia estuvo aceptable. Sin embargo hay dos puntos clave que quisiera comentar: 1. La regadera solo tenía agua caliente los primeros 2-3 minutos. Le comenté a una recepcionista sobre este tema en los primeros días y, si bien prometió que se revisaría, no hubo cambio alguno ni respuesta a esta solicitud. Era muy incómodo bañarse. 2. En general el personal fue amable pero pueden mejorar y ser más serviciales. En el restaurante una de las meseras atendía con actitud hostil y con algo de molestia. Le doy 3/5 estrellas a mi estancia.
10
Angel
8 juil. 2026
·
A séjourné 3 nuits
Very nice and quiet hotel. If you want peace, this is the place with no TV but excelent WiFi Breakfast is included and it is more than complete and delicious. Very good experience for me and my family. All personnel is very kind and in the restaurant the service is awesome.
Very nice and quiet hotel. If you want peace, this is the place with no TV but excelent WiFi Breakfast is included and it is more than complete and delicious. Very good experience for me and my family. All personnel is very kind and in the restaurant the service is awesome.
10
Arianna
5 juil. 2026
·
A séjourné 2 nuits
Excelente opción
Excelente opción
10
Rebecca Camila Gonzalez Montes de
29 juin 2026
·
A séjourné 6 nuits
Poner el cobro extra por noche que hacen
Poner el cobro extra por noche que hacen
8
Héctor alejandro
27 juin 2026
·
A séjourné 3 nuits
Mis comentarios: - A pesar de estar “lejos” del centro el lugar por dentro es muy bonito, limpio y cuidado. - Tiene mucho tiempo, incluso en otros países, que no tenía un internet tan bueno y en todos los lugares - La comida muy rica, precios para extranjeros. El desayuno incluido sin duda vale la pena. - No me gustó que me dijeran que a las 10pm ya debo estar en el hotel, ningún día llegué antes y pude entrar sin problemas - El camino para llegar es complicado y de noche es imposible de ver la desviación; hacia 10min en esos 2km de terracería al hotel y 10 mas al centro de Bacalar - Definitivamente necesitan una zona de fumadores, hoy en día ya se discrimina a este tipo de personas…yo debía salir del hotel y daba miedo en la noche por tantos insectos. - Los productos de limpieza que dan ahí son naturales, a mi particularmente no me gustaron pero es percepción personal - Las camas son en exceso suaves, si duerme una persona por cama están bien; si es más de una persona será incómodo - Sugeriría tener una TV para algún evento extraordinario (Yo fui durante el Mundial y juego de México) - Me cobraron 1000mxn más por noche por un niño de 6 años; entiendo debiera haber un cobro pero se me hizo excesivo - Mi hijo cumplió años y el personal sumamente amable le regaló un brownie con helado, se aprecian estos detalles Como todo a percepción personal cosas buenas y otras no tanto; en general lo recomiendo.
Mis comentarios: - A pesar de estar “lejos” del centro el lugar por dentro es muy bonito, limpio y cuidado. - Tiene mucho tiempo, incluso en otros países, que no tenía un internet tan bueno y en todos los lugares - La comida muy rica, precios para extranjeros. El desayuno incluido sin duda vale la pena. - No me gustó que me dijeran que a las 10pm ya debo estar en el hotel, ningún día llegué antes y pude entrar sin problemas - El camino para llegar es complicado y de noche es imposible de ver la desviación; hacia 10min en esos 2km de terracería al hotel y 10 mas al centro de Bacalar - Definitivamente necesitan una zona de fumadores, hoy en día ya se discrimina a este tipo de personas…yo debía salir del hotel y daba miedo en la noche por tantos insectos. - Los productos de limpieza que dan ahí son naturales, a mi particularmente no me gustaron pero es percepción personal - Las camas son en exceso suaves, si duerme una persona por cama están bien; si es más de una persona será incómodo - Sugeriría tener una TV para algún evento extraordinario (Yo fui durante el Mundial y juego de México) - Me cobraron 1000mxn más por noche por un niño de 6 años; entiendo debiera haber un cobro pero se me hizo excesivo - Mi hijo cumplió años y el personal sumamente amable le regaló un brownie con helado, se aprecian estos detalles Como todo a percepción personal cosas buenas y otras no tanto; en general lo recomiendo.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 21:30
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-02: 114.47543446223449USD
- 2026-11-03: 245.46401164500426USD
- 2026-11-04: 155.11532474452207USD
- 2026-11-05: 153.84358402137755USD
- 2026-11-06: 169.70582721408078USD
- 2026-11-07: 170.69527579051206USD
- 2026-11-08: 148.67988698788452USD
- 2026-11-09: 159.71196108787535USD
- 2026-11-10: 160.6320363991394USD
- 2026-11-11: 159.70267033055114USD
- 2026-11-12: 169.0294122608032USD
- 2026-11-13: 168.8178084313049USD
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 157.7040132397766USD
- 2026-11-17: 188.6831896074829USD
- 2026-11-18: 163.6999845121002USD
- 2026-11-19: 172.6939328812866USD
- 2026-11-20: 178.18026171002197USD
- 2026-11-21: 177.4644805883026USD
- 2026-11-22: 164.70811707476804USD
- 2026-11-23: 178.6899041536102USD
- 2026-11-24: 158.55191439579772USD
- 2026-11-25: 160.02347471580504USD
- 2026-11-26: 158.13828783029174USD
- 2026-11-27: 178.6899041536102USD
- 2026-11-28: 172.6939328812866USD
- 2026-11-29: 175.69192705674743USD
- 2026-11-30: 185.3381070844116USD
- 2026-12-01: 214.75566768473814USD
- 2026-12-02: 185.5957889713745USD
- 2026-12-03: 231.34451983030698USD
- 2026-12-04: 231.34451983030698USD
- 2026-12-05: 231.34451983030698USD
- 2026-12-06: 231.34451983030698USD
- 2026-12-07: 231.34451983030698USD
- 2026-12-08: 220.47182320706176USD
- 2026-12-09: 220.47182320706176USD
- 2026-12-10: 256.46763280068967USD
- 2026-12-11: 233.03699181573484USD
- 2026-12-12: 242.77683087495421USD
- 2026-12-13: 231.34451983030698USD
- 2026-12-14: 231.34451983030698USD
- 2026-12-15: 231.34451983030698USD
- 2026-12-16: 231.34451983030698USD
- 2026-12-17: 220.47182320706176USD
- 2026-12-18: 194.50688906155395USD
- 2026-12-19: 244.4157272983856USD
- 2026-12-20: 231.34451983030698USD
- 2026-12-21: 256.46763280068967USD
- 2026-12-22: 313.2392494738769USD
- 2026-12-23: 305.6245857595825USD
- 2026-12-24: 328.91893953231806USD
- 2026-12-25: 381.4935932130737USD
- 2026-12-26: 468.6650118946533USD
- 2026-12-27: 401.30001906887816USD
- 2026-12-28: 515.2437113816833USD
- 2026-12-29: 512.5714573063049USD
- 2026-12-30: 561.8324189271544USD
- 2026-12-31: 528.3157386224669USD
- 2027-01-01: 561.8324189271544USD
- 2027-01-02: 549.2212747326049USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. La réception est ouverte tous les jours de 08 h 00 à 21 h 30. Vous recevrez un e-mail contenant les instructions d’enregistrement dans un délai de 24 heures précédant votre arrivée. Les horaires de la réception sont limités. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est gratuit pour un maximum de 2 enfants âgés de 4 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie en place.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
Informations sur l'établissement
Numéro d'enregistrement de l'établissement 010-047-007396/2025
- Navette aéroport : 5000 MXN par véhicule, aller-retour, maximum 3 passager(s)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Services
Organisation d'excursions
Ménage
Service de change
Coffre-fort
Location de vélos
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Jardin
Plage (à proximité)
Plongée
Cyclisme
Pêche
Randonnée
Piscine extérieure
Musique live
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Water Park
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Jacuzzi/Bain à remous
Massage
Salon de bronzage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Aire de pique nique/Tables
Déjeuners à emporter
Chambres hypoallergéniques
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Navette aéroport
Parking gratuit
Connexion Internet
Wi-fi gratuit