Name: Home2 Suites by Hilton West Sacramento, CA
Address: 1020 West Capitol Ave, West Sacramento, California, United States of America, West Sacramento, California, US
Price range: $117–$1,160 per night
Rating: 8.6

What guests think

Across recent reviews, Home2 Suites by Hilton West Sacramento, CA earns frequent praise for friendly staff, spacious suites with kitchenettes, and convenient access to Sutter Health Park and downtown, while recurring concerns focus on the surrounding area and parking.

Many guests describe the hotel and rooms as clean, though several report housekeeping misses such as hair, leftover trash, or stained linens. Suites are modern and well equipped, but some mention noise from neighbors or above and that the 'queen' beds feel small. Breakfast is widely liked for waffles and variety, yet on busy mornings items run out and service can be slow. Overall, expect comfortable suite-style lodging with warm service in a convenient but gritty location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

In-room kitchenettes and a small gym are appreciated, and there is an outdoor pool. However, parking is paid and can be limited, and a few guests noted facility issues like an elevator outage or power interruptions.

Related guest reviews

10

Ana

Jul 30, 2025

·

Stayed 3 nights

The room was clean. The landscaping could be freshened up, there were lots of weeds so that made the outside look neglected. The pool ate could use some shaded areas.

10

Arun

Jun 27, 2023

·

Stayed 2 nights

There was no parking at all for 2 nights we stayed. Every hotel should have exact amount of parking space based on number of units in the building. We had to park our car both times on the street. The first night we were advised by security which options we had. After parking on the street closer to the hotel, we ended up getting a parking ticket which I now have to pay. The hotel mgmt should pay this violation.

6

Jacinta

Jul 29, 2024

·

Stayed 4 nights

did not like the Daily Parking Fee ~ the parking was not secure The housekeeping schedule was every other day of the stay, but was not communicated at check in.

10

Amanda

Sep 14, 2025

·

Stayed 1 night

The property is close to the ball park which was our reason for visiting Sacramento before continuing on to Napa. The building appears to be newer with clean areas and a nice little gym. My husband was happy they have a peloton bike onsite.

10

Glen

Dec 9, 2025

·

Stayed 2 nights

Amenities! Very functional. Had everything we needed for to run a successful California International Marathon.

2

Mark

Apr 22, 2025

·

Stayed 2 nights

The electricity went down numerous times within a day and blacked out

10

Timothy

Aug 26, 2025

·

Stayed 1 night

All was great at check-in. Just two issues: first, if you are going to charge for parking, you should let us know in advance, not at check-in. Also, our sink did not drain well. It needs work. All else is great.

4

Georgianna

Jan 7, 2025

·

Stayed 2 nights

The hotel was clean staff with friendly until we needed real assistance The toilet did not work in the morning at 630am, staff gave us a plunger to fix it ourselves. We had to request a new room which was next to the laundry being done at midnight shaking the walls. Lastly the elevator broke on the way out and we had to use the stairs. The couch bed had no sheets, no pillow in one room, and only a pillow in the other. I will not stay there again.

10

Natalie

Mar 18, 2023

·

Stayed 1 night

Good location not too far from downtown. The hotel itself seems pretty new and is in great condition. Breakfast has great options. Pool isn't heated so dont plan on enjoying it if the weather isnt warm enough.

8

Donald

Jul 20, 2023

·

Stayed 1 night

Very nice room. Great staff. Quiet. Mediocre breakfast and a charge to park in an open lot detracted from our otherwise fine stay.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms clean, but reviews also report misses such as hair, stained linens, leftover trash, or dirty carpets. Housekeeping consistency appears uneven.

Related guest reviews

4

Ulysses

Oct 9, 2024

·

Stayed 1 night

There display for the thermostat was broken so I couldn't adjust the temperature, I told the person in the front desk and he gave me another room. When I went to bed, there were long hairs on the sheets on the bottom and middle of the bed, not even on the pillow looks like some else had slept there before me and the sheets were changed. The next day when I took a shower there was hair in the shower. It doesn't look like it was cleaned either. Not sure if the bedroom was never cleaned after the previous guest. Also the carpet in the room was dirty and there was a huge trash bag by the elevator for seceral hours.

2

julianna

Sep 2, 2025

·

Stayed 1 night

When I checked in I went to my room and the bathroom wasn’t cleaned. It had dirty rags on top of the shampoo and body soap bottles. I called to let them know and they said they would send someone to clean bathroom. Then when we got back later that night the bathroom was still the same. It was gross.

10

Carol

Dec 30, 2025

·

Stayed 1 night

Room was spotless. Excellent service from staff.I highly recommend this hotel.

6

Joe

Feb 6, 2024

·

Stayed 2 nights

Very friendly staff. Some loose hairs in the bathroom from the previous renter was gross.

6

Desiree

Sep 28, 2025

·

Stayed 1 night

“The room itself appeared clean, but unfortunately housekeeping had missed old food and trash left by the previous guest. We found it in the cabinet under the kitchen sink and in another cabinet near the closet. Since we checked in and quickly left for a concert, we didn’t notice it right away. When we returned around 1 a.m., that’s when we discovered the leftover trash. Because it was just a one-night stay, we didn’t want to bother staff at that hour, but it did make us question the overall cleanliness of the room. If not for that little issue it would have been a perfect stay!

4

Denisse

Nov 13, 2024

·

Stayed 1 night

Unfortunately, the quality and cleanliness of my experience did not align with the standards I have come to expect from Hilton properties. Upon entering my room, I was startled to find a live cockroach and another dead one beneath the bathroom sink. Additionally, I noticed that the sheets were stained, and the pillows were visibly dirty. As a result, I had to request extra sheets and pillows, which took over an hour to receive. I will not be back to this hotel next time I’m in West Sac.

4

Charles

Jun 17, 2024

·

Stayed 1 night

The carpet was not vacuumed, there was no hand soap in the bathroom, found a cherry seed on the floor, the bedding for the sofa bed had hair all over it. The iron was very good.

10

Donald

Apr 2, 2024

·

Stayed 1 night

left my jacket at front when checking in and it was not returned and hotel was a bit dirty. Found hair in my bed

8

Tanya

Jul 21, 2025

·

Stayed 1 night

Very nice hotel however there was a lot of loose hair around my room

10

Charles

Dec 19, 2025

·

Stayed 3 nights

Staff was very courteous. Room was clean and everything worked.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious, modern, and well equipped with kitchenettes and sofas. Some guests report noise from neighbors or above, smaller than expected 'queen' beds, and occasional issues with AC controls or barn-style bathroom doors.

Related guest reviews

6

Marci

May 13, 2024

·

Stayed 1 night

The property was clean and in a great area. When checking the front desk staff was friendly. We had to fix the toilet paper holder as it was broken off the cabinet and just lying there. The shower floor was super slick when I got in, be careful. When we got back to the room later that evening, and went to get the sofa sleeper ready for our kids there was no linens. We had to call the front desk and request them. When making the reservation made sure I stated we had children staying with us. They wouldn’t bring them to the room so we had to get them from the front desk. Blanket had 2 huge stains and were horrible quality. Continental breakfast was OK. For the price it was just ok, paid for the location.

10

Mark

Dec 1, 2024

·

Stayed 1 night

Large rooms with comfortable bed and couch. The staff are excellent

10

Diana

Dec 1, 2025

·

Stayed 1 night

Clean and comfortable room with nice kitchen area. Comfortable sofa and nice desk. Staff was helpful and friendly.

8

Gerald

Feb 26, 2025

·

Stayed 5 nights

Nice location, lots of parking. All rooms have queen beds, but they are smaller than our queen at home. Front desk staff are very efficient and helpful Breakfast in the morning as nice, some mornings they ran out of certain items but basics were there

6

Angela

Dec 17, 2025

·

Stayed 1 night

Loud , could hear people walking above . All the noise next to the elevator Interrupted sleep for hours

6

Nathalie

May 17, 2023

·

The walls are paperthin. We weren't made aware that the rooms conect via doors with strangers. Or door was unlocked and we had to lock it. Kind of unsettling. Front desk guy had zero personality.

8

Leslie

Apr 21, 2024

·

Stayed 1 night

Just a bit noisy from neighbors. Thin walls

6

Wensheng

Feb 18, 2025

·

Stayed 1 night

The biggest problem is the AC fan that could not be turned off through the controller on the wall.

10

Heather

May 28, 2023

·

Stayed 1 night

This is a fairly new property so it's in great condition, rooms were very clean and everything nice. Comfortable beds, quiet for a Friday on Memorial Day weekend.

8

Edmond

Oct 13, 2025

·

Stayed 1 night

Generally, the stay was fine. The room above was extremely noisy. Stomping and dropping objects, which interfered with our sleep. Reported it to the front desk, who said that he checked on the guest above us. $16.50/day for parking at this level of hotel in this type of area is way too much.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, welcoming, and helpful. Occasional issues include slow or chaotic check-in, room assignment errors, and delayed responses to requests.

Related guest reviews

6

Urbina

Mar 29, 2023

·

Stayed 1 night

We were disappointed with the lack of staff available to assist with check in. Also, they offer coffee in the lobby which is awesome. Sadly the carafes were empty and the front desk gal just stared blankly at me when I ask for more.

10

Desiree

May 10, 2024

·

Stayed 2 nights

Excellent stay. Staff was super friendly especially Brandon he was very helpful and attentive asking how he could help in anyway multiple times.

10

Lisa

Apr 19, 2025

·

Stayed 1 night

The staff was very helpful. Paul helped get my luggage and put it in my room for me because I was having difficulty with my back. The morning staff was pleasant and made sure all breakfast and coffee items were fresh and available. More than the regular continental breakfast.

10

Julia

Jul 9, 2025

·

Stayed 1 night

We were in town for an A’s game, and it was an easy walk to the park. It was also an easy drive to old town. Jay and Alex at the front desk were great. They were friendly and gave us good advice for a local restaurant (Carol’s). We’ll definitely stay here again if we come to West Sacramento or Old Town.

10

Ginger

Jun 24, 2025

·

Stayed 2 nights

The front desk staff were SO amazing! Paris, Sandy, Paul, and Aaron were all very helpful and friendly. Alex, Raquel, and Liana were also great! We had an accessible room and it was spacious and clean. We enjoyed the waffles for breakfast. The hotel was a short walk to the A's ballpark.

4

Georgianna

Jan 7, 2025

·

Stayed 2 nights

The hotel was clean staff with friendly until we needed real assistance The toilet did not work in the morning at 630am, staff gave us a plunger to fix it ourselves. We had to request a new room which was next to the laundry being done at midnight shaking the walls. Lastly the elevator broke on the way out and we had to use the stairs. The couch bed had no sheets, no pillow in one room, and only a pillow in the other. I will not stay there again.

10

Christopher

Jul 15, 2025

·

Stayed 1 night

Don't remember who was at the desk Thursday evening when we checked in, but he was fantastic. He made us feel welcome and valued and sincerely wanted to help us have a great experience in and out of the hotel. High marks.

2

David

Sep 28, 2025

·

Stayed 1 night

Though a 'Hilton' property, the check-in staff was dangerously inept. The initial first three calls to confirm that we'd be arriving late should have been a warning. 'Paris' could not find our booking despite being read the confirmation email, and after much searching said that we were already in house...which we were not. When we arrived she sent us to a room that already had guests staying it, and when we went down to change rooms, she did not believe us, and took a long period of time to finally get us another room without sheets for the pull-out bed that we needed another trip to her to get sheets. In the morning, the manager gave the lame excuse that as we booked through a 'third party (Hotels.com)' there was nothing he could do. Sameful customer service and potentially dangerous double booking rooms...do not stay here!

2

Elena

May 26, 2024

·

Stayed 4 nights

My stay began with a young man that greeted me well after that no one ever cleaned my room. I went to ask for my own towels to shower the person I would tell to clean my room said they will the next day. The next day never came I was so patient and still nothing was done. The parking was so full we have to park I front of hotel overnight. Manager was never told to call me at all never received a call. During the Evers that we had schedule we would come back only to sleep but always arrived and nothing was completed to my room.

8

Jay

Jun 9, 2024

·

Stayed 1 night

Easy to find and get to. Parking was ok. Check in was a mess. Says it starts at 3, but they had no rooms available. So we all started milling about. Somehow around 3:45 they started checking people in, but I never heard anyone announce this. They had 2 PCs to check people in, but only one person working them. I'm guessing they are too short staffed as the delay was blamed on housekeeping not turning over the rooms fast enough. Would also explain why only 1 person was checking us in. The room itself is great. Has the kitchenette area and ours had the one bed. It's your standard home2suites room. We had a bit of issue with the thermostat and the bathroom door is a barn style with a large gap. So make sure whoever you go with is on very friendly terms with you. Overall it was a good stay. I could stay here again though I'd probably look around a bit too see what else is available as this H2S seems a bit off

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AI-generated summary based on recent guest reviews

Location

Convenient to Sutter Health Park, Old Sacramento, and freeway access, with some areas walkable. Many note the immediate neighborhood feels sketchy with visible homelessness, and a few guests felt unsafe at night.

Related guest reviews

8

Lesley

Apr 21, 2024

·

Stayed 2 nights

Lovely, fresh lobby for hanging out and easy walk to Old Sacramento and the river.

10

Nannette

Jun 23, 2025

·

Stayed 3 nights

Convenient. Only a short drive to Capital, Old Town and surround. Walking distance to the ball park. Staff was very friendly and helpful.

10

Makenzi

Sep 7, 2025

·

Stayed 1 night

Great location to the baseball field, had all the amenities and continental breakfast! Super friendly staff and affordable!

10

Dennis

Aug 3, 2025

·

Stayed 2 nights

Wonderfully located if you're planning to attend an A's game (walkable) or need to hit downtown or jump on a highway. Just the right size - and very new and updated.

8

Joseph

Apr 1, 2025

·

Stayed 5 nights

Just like every other Home2, but darn if this isn’t the roughest neighborhood in Sacramento….

6

SCOTT

Sep 13, 2025

·

Stayed 1 night

It’s not the staffs fault the hotel is not in the best location

6

James

Mar 14, 2025

·

Stayed 2 nights

I am a runner. This property is in an area that has lots of homeless individuals, including in the immediate neighborhood, and along the riverwalk area. I also got charged for parking when I arrived - was I supposed to walk there?

8

Rafaela

Jan 15, 2025

·

Stayed 1 night

The hotel itself was good, the area looked a little sketchy.

10

Steven

Mar 16, 2025

·

Stayed 1 night

Great location. New. Safe. Great customer service. Good breakfast. Rooms are large with many amenities.

8

Lori

Apr 22, 2025

·

Stayed 1 night

The surrounding area is old, rundown, with many old abandoned motels

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely liked, especially the waffles, but several guests found the selection limited or items not replenished during busy periods.

Related guest reviews

10

Elizabeth

Mar 11, 2025

·

Stayed 2 nights

Property was clean and staff was professional. Continental breakfast was really good and convenient.

10

Janet

Aug 23, 2025

·

Stayed 3 nights

I love the breakfasts!

10

Baron

Jul 15, 2025

·

Stayed 1 night

Great Breakfast

8

Alejandrina

Feb 13, 2025

·

Stayed 2 nights

The staff was excellent. Breakfast was not that great. I stayed for two nights and my room was not cleaned.

10

rachael Van

Oct 13, 2024

·

Stayed 2 nights

The breakfast choices are lacking and there were not a lot of options left even at 730am. Didn’t see anyone refilling

10

Maria

Jan 15, 2025

·

Stayed 2 nights

Room was spacious and customer service was good. Breakfast was good. Had eggs, sausage patty, and make your own waffles. Will stay there again.

8

Matthew

Nov 2, 2024

·

Stayed 2 nights

Nice hotel but in a bad area. Breakfast was mid.

8

Bradford

Oct 19, 2024

·

Stayed 2 nights

New-ish, nicely designed property with courteous staff. In the room, the floor of the kitchen area had lots of crumbs at the base of the dishwasher and cabinets, and the desk and various other surfaces appeared to not have been wiped cleaned of dust and crumbs for some time. Similarly, in the bath, the inside of the shower door needed a good scrubbing. Silverware was a few random, mismatched pieces but I imagine more would be provided upon on request. Upon reporting all this to the front desk staff, I was respectfully told my concerns would be passed on to housekeeping. Breakfast offerings had potential but a lack of staffing at the height meant empty bread trays, waffle and yogurt dispensers, oatmeal pot, etc., and guests needed to rummage through below-counter cabinets for silverware and juice glasses as displays were empty. A clean table or counter to sit at was difficult to locate, as it appears cleaning up isn’t possible until end of service hours.

4

Ferlita D.

Jun 30, 2025

·

Stayed 3 nights

Breakfast was excellent.

6

Roxann

Mar 19, 2024

·

Stayed 2 nights

The whole time we were there we never got breakfast. We went about 10 minutes after breakfast opened and there was nothing. Parking was limited too. Staff was fine and rooms were good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$129
February	$127
March	$149
April	$139
May	$143
June	$144
July	$154
August	$126
September	$155
October	$193
November	$136
December	$137

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $186	15 $188	16 $228	17 $158	18 $140	19 $145
20 $117	21 $148	22 $227	23 $1,160	24 $193	25 $160	26 $178
27 $120	28 $143	29 $167	30 $1,160

Su	Mo	Tu	We	Th	Fr	Sa
				1 $432	2 $1,160	3 $1,160
4 $352	5 $148	6 $150	7 $149	8 $150	9 $192	10 $169
11 $135	12 $125	13 $150	14 $181	15 $247	16 $315	17 $288
18 $1,160	19 $159	20 $156	21 $160	22 $143	23 $141	24 $142
25 $133	26 $149	27 $140	28 $144	29 $132	30 $120	31 $120

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Monthly average prices

About this property

Location

Room options

Suite, 1 Queen Bed, Accessible (Hearing)

Studio, 1 Queen Bed

Studio, 1 Queen Bed, Accessible (Hearing)

Studio, 1 Queen Bed, Accessible, Bathtub

Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Bathtub Grab Bars

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Home2 Suites by Hilton West Sacramento, CA

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Prices for upcoming dates