Villa Isabelle - Loule

It was as advertised.

The shower was broken on arrival, spraying water everywhere. We messaged and this was quickly sorted. We did say that the water temperature in the shower was almost too hot to stand under but this was never sorted.

The villa was extremely well located very close to the supermarket. Layout was great - we were 2 families making up 8 people, so the layout was perfect. The welcome pack and initial meet was also wonderful although would recommend a few more washing pods for those staying longer. Unfortunately finding the villa proved tricky. No fault of the owner. Even though we followed the pinned location provided, Apple maps kept sending us elsewhere which seems to be a problem with Apple maps rather than the villa. However the villa has been advertised as Villa Isabelle but the name on the plaque outside was different which led to some confusion when trying to find it but, the communication was fantastic and we managed to get there in the end.

Outside area - loved outside seating, trampoline for children was great, heated swimming pool was also great for young children. Kitchen space and open planned lounge area - very well equipped. Company that look after property very good at communicating, always replied quickly either by text or phone call. Very happy with their service. Sewage trunk having to empty the septic tank whilst we were there (two big lorry’s full). This was very noisy and smelly so a couple of hours so had to stay inside as not good for children to be outside with this going on. Not being able to wash up or use kitchen sink for 2 days as sewage tank was full and was bubbling up through sink. Very unhygienic. This should have been done before our stay. Water temperature in bathrooms, very warm not able to turn it colder. We found it hard to shower our children as they thought it was too warm. Also very weak water pressure in bathroom shower to left of property.

The location is great for Loule centre whilst being in a lovely countryside surrounding. A car is needed to get around. The house is all on one level making it very easy to get around. The grounds are the biggest bonus! We had a small leak in the kitchen during our stay which was dealt with quickly, The maintenance team are always available to help and get things fixed when needed. The cleaning staff came on day 6 to clean the house and it was sparkling when they left. We hadn’t expected this mid stay clean. Property management are very friendly and responsive. We love the house it’s very easy to live in. A small thing is that the living room sofa is starting to show signs of wear and tear and overuse. The house would greatly benefit from a new sofa. The kitchen has everything you need. With a great fridge freezer with ice maker which is perfect for cold drinks on hot days. The bedrooms and bathrooms are comfortable and well decorated.