Name: The Parkgate Hotel
Address: Westgate Street, Cardiff, Pays de Galles, GB
Price range: 132 $US–702 $US per night
Rating: 9.25

Ce qu'en disent des voyageurs

Les commentaires sur The Parkgate Hotel soulignent un établissement élégant et idéalement situé, avec des chambres confortables et propres et un personnel accueillant. Il est installé dans un bâtiment historique à proximité de la gare et du stade, offrant un point de départ animé pour les visites de la ville et les événements.

Le spa et la piscine hydromassante sont très appréciés, mais l'accès est payant et nécessite souvent une réservation à l'avance. Il n'y a pas de parking sur place et le dépose-minute peut être délicat, bien que des parkings publics se trouvent à quelques pas. Le service de petit-déjeuner et du bar reçoit des commentaires mitigés, allant d'excellent à froid ou lent, et certaines chambres donnent sur des espaces intérieurs ou sont exposées au bruit de la rue. Attendez-vous à un séjour haut de gamme et pratique avec un personnel remarquable, tempéré par des frais supplémentaires et quelques incohérences de service.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Bien équipé avec un spa et une piscine hydromassante très appréciés, ainsi qu'une bonne salle de sport et des bars attrayants, mais l'accès au spa est payant, doit être réservé à l'avance et a parfois été fermé. Il n'y a pas de parking sur place, les clients utilisent donc les parkings payants à proximité.

Avis de voyageur à ce sujet

10

Alice

23 juin 2025

·

A séjourné 1 nuit

Booked for a girls night away. We had a fab time, hotel was lovely, staff were friendly and helpful. The rooms were great for us girls to all get ready together and breakfast the next morning was fab. Would have been nice to be able to use the spa facilities while staying but it was so expensive to book that separate to booking the rooms.

10

Gerwyn

20 sept. 2024

·

A séjourné 1 nuit

Great hotel but a shame to find out the spa is having a refurb. Surely this is something you should be made aware before booking

10

Steven

19 févr. 2025

·

A séjourné 2 nuits

Excellent hote with modern, soacious and comfortable room. Lovely bathroom, great facilities. The spa however comes at an additional cost, which you would expect for treatments but I thought they had a pool and it turns out to be a hydrotherapy pool so not included with the hotel stay which was a disappointment. I didn't eat in the restaurant other than for breakfast which was excellent with a good choice of food from the buffet. The staff were pleasant and helpful and the hotel was in a good location only a short walk to Cardiff Arms Park and the town center with loads of bars and restaurants.

10

Daniel

26 févr. 2025

·

A séjourné 2 nuits

Very good - one of the best hotel gyms I have seen.

10

Sophie

1 févr. 2025

·

A séjourné 1 nuit

Excellent hotel with lovely rooftop spa

10

Amy

12 juin 2024

·

A séjourné 1 nuit

Great hotel in the center of Cardiff, great location for millennium stadium, castle, bars, restaurants, shops. Staff really friendly, nice bar. Didn’t know you had to book the spa so couldn’t use it but from what we saw it looked nice.

4

Gerwyn

29 oct. 2024

·

A séjourné 1 nuit

Disappointed that it wasn’t communicated on the booking page that the spa was closed for refurbishment. It’s very misleading in terms of sale. Why they felt the need to do this is beyond me

10

Emma

27 avr. 2025

·

A séjourné 1 nuit

Lonely hotel with a fab spa

10

Melissa

22 nov. 2025

·

A séjourné 1 nuit

Room was lovely great staff beautiful food, but the spa was amazing!! Best massage I’ve ever had

6

steve

4 mars 2025

·

A séjourné 1 nuit

Nice place, but the additional £30 charge to use the pool for 45mins is a joke. Also no car park discounts. We won’t stay again

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Propreté

La propreté est un atout majeur, de nombreux clients décrivant l'hôtel et les chambres comme impeccables. Quelques signalements isolés mentionnent des détails négligés tels que des taches ou des cheveux épars.

Avis de voyageur à ce sujet

6

James

1 janv. 2025

·

A séjourné 1 nuit

We had a good stay at the park gate. This was our 2nd visit. We requested feather free pillows and upon the arrival the lady at reception didn't know so asked a colleague who confirmed they were all foam which was fine. The rooms themselves are all lovely. We did find some hair in the shower left from previous persons but apart from that the room was spotless. We found it hard to regulate the room temp one minute was boiling the next was cold. Final then on checkout we had noticed that we had received a £185 charge on our card. I asked the lady at checkout why and she was not able to answer so called over her manager Richard. Richard proceeded to tell us the night shift accidentally charged us and that the refund would be issued in 2 to 3 days. The worst part about it is the word sorry didn't leave any of the staffs mouths they just said thanks for understanding. If you have made a mistake guys. Apologize it doesn't take much. If I was the owner of this hotel I would reconsider my reception team as they have poor knowledge of the hotel and lack etiquette

10

Lyla

22 nov. 2025

·

A séjourné 1 nuit

Clean room polite staff always a lovely stay

10

Jack

7 août 2025

·

A séjourné 1 nuit

The hotel is spotless from the front door to your room, bathroom really clean and feels a very safe hotel too

10

A

5 janv. 2024

·

A séjourné 1 nuit

Lovely hotel in the centre of Cardiff. Great shower and bathrobes a nice touch. Really comfortable bed and nice bedding. All staff very friendly. A couple of negatives - stain on the sofa in our room. Slightly annoying that the spa isn't included for hotel guests and this isn't clear on booking. There was an email just before arrival to tell us this, would have been good to know when booking as the spa was fully booked on the day of arrival if we had wanted to go.

10

Joyce

13 oct. 2025

·

A séjourné 1 nuit

Parkgate never fails to deliver spotlessly clean beautiful rooms plenty of space very comfortable bed able to get a good night sleep no nose from outside and they do a lovely breakfast with plenty of variety, Able to book in early as the room was ready staff are amazing, Stayed there a few times and looking forward to our next day

10

Sharon

26 août 2024

·

A séjourné 1 nuit

Beautiful hotel. This is our second stay. Rooms very lovely, very clean and with nice little touches such as individual toiletries, bathrobes, bottles of water and plenty of tea/coffee and biscuits. Beds and pillows very comfortable and the rooms were really well soundproofed, we couldn’t hear people in the corridors at all. Bit of a queue for breakfast but is was classed as the busy time, 9.45. Plenty of choice for hot and cold breakfast items. Could do with more coffee machines as the queue was really long. Great location, minutes from the city centre. We didn’t use the closest NCP car park as they wanted £32 for 24 hours. We parked in the railway station car park for £13.90 and it was less than 5 minutes walk.

10

Andrew

21 août 2025

·

A séjourné 1 nuit

Lovely one night stay after attending an event in Cardiff. Hotel was spotlessly clean, all the team were welcoming, good nights sleep. Breakfast good, check in and check out were seamless experiences. Would not hesitate to return.

10

Nicholas

14 sept. 2025

·

A séjourné 1 nuit

Polite and friendly staff. Clean and superior quality of even a basic room.

10

Natalie

25 août 2025

·

A séjourné 1 nuit

Very nice hotel,clean and comfortable bed. Nice touch with Elemis products for toiletries. Great location

10

Yuanyuan

17 mai 2024

·

A séjourné 1 nuit

My room was surprisingly big, huge bathroom, very quiet and clean, had a very comfortable night of sleep there. Both the environment of the hotel and the decor of the room are stylish. But the breakfast was not as good as expected. Especially the quality of coffee and the lack of variety of not so fresh fruits. But I'll still come back for the amenities and the service.

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Chambres

Les chambres sont modernes et confortables, souvent spacieuses avec des lits très confortables et certaines offrent de belles vues. Cependant, plusieurs personnes notent des configurations réduites, des chambres donnant sur l'intérieur ou sans beaucoup de lumière naturelle, et un bruit occasionnel provenant des bars ou des espaces communs.

Avis de voyageur à ce sujet

8

Andrew

8 juil. 2025

·

A séjourné 1 nuit

Very nice hotel - would have given 5 stars but was a little disappointed that the room was declared as deluxe when there was barely room around the bed. Bathroom was lovely though. Breakfast was also very good and all staff were professional.

10

sophie

28 mai 2024

·

A séjourné 2 nuits

Lovely, boutique hotel. Lovely rooms, comfy bed and pillows, air con, great showers. Fantastic central location. We'd definitely stay again.

6

Owen

1 oct. 2025

·

A séjourné 1 nuit

Most aspects of the stay at the hotel was as expected and excellent. However our room was very noisy until the early hours as it had an internal window overlooking the bar. I feel this could be mentioned in the room description. We would have chosen another room. Disappointed considering the price of the room, we booked for a good night sleep away, but this wasn’t possible.

10

Rebecca

26 juin 2025

·

A séjourné 1 nuit

Great hotel with friendly staff. Very close to the station and the Principality stadium. Our room had a lovely view of Cardiff castle

6

Joshua

23 janv. 2024

·

A séjourné 1 nuit

This is a great hotel and certainly one I would visit again, I was disappointed with the view from my room which was of an internal courtyard if that had been made clear I would have amended my booking. Staff were friendly but I felt they didn’t promote the best of the hotel, nobody made any effort to upsell an evening meal etc.

8

Fiona

27 mars 2024

·

A séjourné 1 nuit

Great location for Central Train Station and the city centre. Room lovely (tv in a weird spot but this may just be our room), bed was really comfy. Very quiet considering we were over the street, but there was nothing on at the stadium. Breakfast ok, plentiful but nothing special.

10

Sarah

11 oct. 2025

·

A séjourné 1 nuit

The hotel feels luxurious whilst also friendly. Our room (junior suite) was amazing, very spacious and quiet. The bed was super comfy and the bathroom was large with a bath too!. Location - couldnt ask for better. We will be definately returning.

8

madjid

9 août 2025

·

A séjourné 1 nuit

Very comfy bed and good location, vey nice bathroom. Room quite small but nice

10

Monika

28 nov. 2025

·

A séjourné 1 nuit

Great rooms

10

Sean

4 août 2025

·

A séjourné 2 nuits

Beautiful hotel. I paid extra for a deluxe double room, which was lovely overall. However, one downside—never mentioned during booking or at check-in—was that the room didn’t have an external window. Instead, it faced the bar area, so there was no natural light in the room.

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Service

Le personnel est fréquemment salué pour sa gentillesse, son professionnalisme et sa serviabilité, avec des individus particulièrement appréciés mentionnés par leur nom. Certains clients signalent des lacunes telles qu'un service lent au bar ou au petit-déjeuner, une mauvaise réactivité téléphonique ou une gestion peu utile des problèmes.

Avis de voyageur à ce sujet

8

Gary

1 sept. 2025

·

A séjourné 1 nuit

Everything was really good apart from a couple of things. Minor aggravation checking in as staff all on the phone for too long with customers waiting but that wasn't overly bad. Breakfast was excellent food and great choice but zero service even though a lot of staff. Empty plates not picked up and not just our table. Staff just kept walking past. No offer of tea or coffee. Apart from that it's a really nice hotel.

10

Charlotte

6 avr. 2025

·

A séjourné 1 nuit

The Parkgate is the perfect place to get away from the world. The service is topnotch and the staff are always incredible and will always welcome you with a warm smile. The room service was aldo great and nothing was too much trouble. We had stayed in the Tower Suite and as always it was stunning, quiet and the perfect place to just quiet the mind. It has to be my most favorite room, not only because it's beautiful but it feels like a quiet secret getaway. Always a pleasure.

10

Nichola

9 oct. 2025

·

A séjourné 1 nuit

During our recent trip to Cardiff to see Tom Jones perform at Cardiff Castle, we had the pleasure of staying at The Parkgate Hotel for one night. I must say, the experience was nothing short of excellent. The hotel itself was immaculate, with everything spotlessly clean and well presented. For a short stay, it was absolutely perfect—comfortable, welcoming, and ideally located for our evening out. The attention to detail throughout the hotel was impressive, and it really made our visit feel special. I couldn't fault The Parkgate Hotel in any way. From the moment we arrived until we checked out, the staff were friendly and attentive, ensuring we had everything we needed for a relaxing stay. It's clear that guest comfort is a top priority here. We will definitely return to The Parkgate Hotel next time we're in the area, and I would highly recommend it to anyone looking for a quality hotel in Cardiff.

2

Samuel

12 sept. 2024

·

A séjourné 1 nuit

Hotel room fine and reception staff gave me slightly earlier check in. Bar staff and security were absolutely appalling! We had a wedding party with everyone having a booked room for 1, 2 or 3 nights stay. Security told us we were not allowed to use the hotel bar and wanted us to leave, they caused stress and upset to the bride and groom and other members of family. After 1+ hour of being told we had to leave and being spoken to like dirt with no explanation as to why, after speaking to hotel manager we were allowed to stay all the while getting hostile attitude from security at the hotel. Would never stay here again based on this experience.

10

Charlotte

9 déc. 2024

·

A séjourné 1 nuit

The Parkgate is my home away from home. Unfortunately, due to the recent storm, we couldn't return home safely. So this was a last-minute emergency stay. Ryan was in front of the house, and as always, he was friendly and caring, and despite it being a very busy weekend, he was able to meet our needs. The day/night wasn't like our usual relaxed stays, but we still enjoyed being in a safe, warm, calm friendly, and beautiful hotel. Thank you and we will see you soon I'm sure.

10

Natasha

21 juil. 2025

·

A séjourné 1 nuit

Lovely check in by the staff late at night and they were very kind and offered me a chair as they could see I was struggling after competing in an event.

10

Alexia

9 nov. 2024

·

A séjourné 1 nuit

We had a wonderful stay at the Parkgate. The interior decor and presentation is sumptuous and stylish. But there’s substance also with the hotel offering warm, friendly and attentive service. Special mention to Chloe for being a fabulous host and particularly attentive which tops off the professionalism of the team.

10

Natalie

1 nov. 2025

·

A séjourné 2 nuits

Brilliant hotel. Exceptional staff, great decor and vibe. Would definitely stay again.

6

FT

17 avr. 2025

·

A séjourné 2 nuits

Check in staff not up to standard , rooms are ok . None if our group ( I booked 7 rooms !) got the upgrade for VIP status for Platinum members , and overall the experience was mediocre . There is lot of room for improvement re staff .

10

kathryn

7 nov. 2024

·

A séjourné 1 nuit

Everytime this is a brilliant stay. The staff are always very welcoming and totally on point. I have to say Ryan was a true gent taking cases to the room that we had left there without ask and making check in even more seamless (who knew they could). Thanks to all as ever look forward to coming back

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Emplacement

Excellent emplacement central, à quelques pas de la gare de Cardiff Central, du Principality Stadium et des attractions de la ville. L'absence de parking sur place et la circulation peuvent rendre l'accès ou le dépose-minute difficile.

Avis de voyageur à ce sujet

10

Cory

22 oct. 2025

·

A séjourné 1 nuit

Nice modern hotel in a cool building. Lovely walkable location.

10

Stephen

10 juil. 2025

·

A séjourné 1 nuit

Centrally located within easy walking distance of Cardiff castle, bars, restaurants, shopping etc

10

Patrick

20 mai 2025

·

A séjourné 4 nuits

This hotel is perfectly located close to shops, restaurants, attractions and central rail

10

Sean

11 juin 2025

·

A séjourné 4 nuits

Location was great. A few minutes away from train station and a couple of minutes away from city centre. Hotel itself was great and properly maintained. Breakfast was very good. Overall great hotel.

10

Chris

18 avr. 2024

·

A séjourné 1 nuit

Great location, clean, comfortable and quality. I always stay here when in town.

10

Alan

10 févr. 2025

·

A séjourné 3 nuits

Lovely hotel in the middle of the city. Clean and great staff. No parking is the only issue but plenty of 24/7 options available at a price

10

Rebecca

13 juil. 2025

·

A séjourné 1 nuit

Hotel was very convenient for the principality stadium, two seconds walk. Rooms were lovely and spacious, beds were comfy and shower was really nice. Breakfast was ok, wasn’t the best but wasn’t the worst and no one to greet You on the door so didn’t know what the process was. Front desk staff were lovely, they were willing to let us check in early as we had a concert to go to and wanted time to get ready, we ended up arriving after check in but they were happy for us to check out later after having a quick word. We didn’t use the facilities (hydro pool) as there was an extra charge which I think was about £40 for 90 mins. No parking near the hotel, we had To park in the John Lewis car park which was £30 for 24 hours and about a 7-10 min walk. Also you can’t pull up in front of the hotel as it’s a bus gate, obvs not the hotels fault but just something to be aware off. Surrounding area was a good location, right in the centre about a street away from all the clubs/ pubs so only a mins walk away but wasn’t loud inside the hotel which was good. Shopping on your doorstep, everything you need within walking distance. All in all lovely hotel and good choice if you’re going to the stadium / going out, I would stay there again.

10

K

15 août 2024

·

A séjourné 2 nuits

A very comfortable stay in the heart of the city close to Cardiff Central and the Principality Stadium.

10

Desiree

29 août 2025

·

A séjourné 1 nuit

Beautiful hotel in a great location near all the bars restaurants and shopping area.Staff at reception welcoming and very helpful.A must stay in cardiff.

10

Barry

12 juil. 2025

·

A séjourné 1 nuit

Brilliant location near the train station and city centre. Great court yard for drinks etc. Concierge excellent with places to visit in the area. Staff were very attentive and professional. Lovely Elmis products in bathroom

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Repas

Les repas au restaurant et de nombreux petits-déjeuners sont appréciés, mais le service de petit-déjeuner et du bar est globalement variable, avec des signalements d'articles froids, de réapprovisionnement lent, de café à la machine faible et de limitations occasionnelles de service en chambre. Lorsqu'il est bon, la variété et la qualité sont louées.

Avis de voyageur à ce sujet

8

Gary

1 sept. 2025

·

A séjourné 1 nuit

Everything was really good apart from a couple of things. Minor aggravation checking in as staff all on the phone for too long with customers waiting but that wasn't overly bad. Breakfast was excellent food and great choice but zero service even though a lot of staff. Empty plates not picked up and not just our table. Staff just kept walking past. No offer of tea or coffee. Apart from that it's a really nice hotel.

10

Helen

25 mars 2025

·

A séjourné 1 nuit

I love this hotel. I always stay here when I go to Cardiff. Lovely design of the rooms, good price, the restaurant is brilliant for both dinner and breakfast

8

Carina

5 nov. 2024

·

A séjourné 1 nuit

My only complaint is about the breakfast. They now have self serve coffee machines which provide awful tasting coffee. Lots of guests cueing! I used to love the strong pot of coffee served to you by the staff. I had to ask for a pot as the machine coffee was so awful. Lack of nice bread. Hard fried eggs and anaemic looking mushrooms and no crispy bacon. Will not book breakfast with my stay again.

10

Rachel

15 févr. 2024

·

A séjourné 1 nuit

Lovely hotel, lovely room. Breakfast was a let down. Probably one of the worst hotel breakfasts we’ve had.

8

Ian

3 nov. 2025

·

A séjourné 1 nuit

Breakfast is just sub standard unfortunately!

10

Denise

19 nov. 2025

·

A séjourné 1 nuit

Can't fault a thing, room was very clean. Breakfast quality was excellent. Would recommend. There is 24hr parking nearby.

10

Peter

20 sept. 2024

·

A séjourné 1 nuit

Lovely hotel with a great breakfast

10

Rebecca

13 juil. 2025

·

A séjourné 1 nuit

Hotel was very convenient for the principality stadium, two seconds walk. Rooms were lovely and spacious, beds were comfy and shower was really nice. Breakfast was ok, wasn’t the best but wasn’t the worst and no one to greet You on the door so didn’t know what the process was. Front desk staff were lovely, they were willing to let us check in early as we had a concert to go to and wanted time to get ready, we ended up arriving after check in but they were happy for us to check out later after having a quick word. We didn’t use the facilities (hydro pool) as there was an extra charge which I think was about £40 for 90 mins. No parking near the hotel, we had To park in the John Lewis car park which was £30 for 24 hours and about a 7-10 min walk. Also you can’t pull up in front of the hotel as it’s a bus gate, obvs not the hotels fault but just something to be aware off. Surrounding area was a good location, right in the centre about a street away from all the clubs/ pubs so only a mins walk away but wasn’t loud inside the hotel which was good. Shopping on your doorstep, everything you need within walking distance. All in all lovely hotel and good choice if you’re going to the stadium / going out, I would stay there again.

8

Colleen

31 mars 2024

·

A séjourné 2 nuits

We loved the dinner in The Sorting Room, service was slow though. We had drinks in the bar and they were good, but again service was slow. For breakfast they said they were closing soon, they showed us to a table that had food and crumbs all over the booth and floor. Then as we tried to grab breakfast quickly, they were removing things from the buffet before we could grab things. What we did get, was cold and I couldn't eat it. They didn't want us in there and we could feel it. I would stay here again, but not for the breakfast or bar.

10

John

18 avr. 2025

·

A séjourné 1 nuit

We thoroughly enjoyed our stay in the Park gate ideally positioned in the centre gives you many places to dine or drink. If there was one minus it was the hot food side of the breakfast.The plates were cold and the food in the tureens were left to become empty before refilling. The sausages seemed to have been cooked hours earlier, the rest was equally cold just not good enough for that standard of hotel.

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Mois	Prix moyen
janvier	138 $US
février	240 $US
mars	178 $US
avril	162 $US
mai	170 $US
juin	243 $US
juillet	221 $US
août	180 $US
septembre	198 $US
octobre	196 $US
novembre	212 $US
décembre	175 $US

di	lu	ma	me	je	ve	sa
1 $132	2	3 $359	4 $347	5 $172	6 $247	7 $461
8 $135	9 $249	10 $235	11 $336	12 $198	13 $305	14 $512
15 $135	16 $391	17 $702	18 $378	19 $449	20 $287	21 $525
22 $156	23 $181	24 $377	25 $279	26 $225	27 $342	28 $414
29 $144	30 $175

The Parkgate Hotel

Prix pour The Parkgate Hotel

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Junior Suite

Signature King with Sofa

Suite Luxe

Signature Queen

Chambre Double Supérieure

Chambre Deluxe avec lits jumeaux

Suite Supérieure

Chambre Deluxe Double ou avec lits jumeaux

Signature Junior Suite

Deluxe Junior Suite

Chambre Standard Double ou avec lits jumeaux

Suite Deluxe

Signature King

Double Room

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $228	21 $293	22 $166	23 $156	24 $193
25 $133	26 $148	27 $190	28 $146	29 $176	30 $170	31 $200