The Chatwal Boutique Hotel

I stayed at the hotel between the 11-13 of July. Very hot weekend. Price of the hotel included PARKING and air conditioning. When I arrived I found out there is only a fan with water in the room. I was told exactly where to park by the receptionist which never bothered to let me know I need to register the parking as if I should miraculously know. I received a penalty for the for the free parking because I did not register and was never told to do so. I’m now having to pay £170 because of the hotel’s fault and deal with debt collectors because of a weekend at Chatwal Hotel. They also do not think they should compensate me for what they have done and believe it’s not their responsibility to let their clients know they need to register as you can see in the screen shot of their email to me. To be clear, their private parking is just a yard behind the hotel that belongs to them. What a shameful hotel.

We arrived to a very warm welcome. Staff are absolutely lovely. Parking if you have a large car, not so easy but we got there in the end.

The staff were so lovely. The spa was a waste of money we stayed maybe 20 minutes, I wish we hadn’t done it the jacuzzi wasn’t hot it was warm, bubbles weren’t great if they could just sort that it would be so much better it’s a really nice idea though. The room wasn’t as it was pictured, it was okay though not the best, the bed was uncomfortable. I can’t fault the staff in any way though