Dedeman Van Resort & Aquapark

The rooms were very nice, and the beds were comfortable. It's undergoing renovations right now and my guess is that it will be awesome to stay there after they are completed. My only complaint was the cigarette smoke smell in the non-smoking section. The manager did come by to explain that it was due to the ongoing renovations and provided a complimentary gift to us for the inconvenience. The staff was very friendly and willing to help out on anything. We would stay again if I came back to the area.

Nice out of the bustle location along the lake. The food was good, the staff very helpful and accommodating. The prices for the food were a bit steep but other than that a nice place to stay.

The check in process, although fast, was not as good as I expected. The young man did not know English (a must for any Hotel, let alone a world class hotel like Dedeman). The property cleanliness and hospitality of the staff erased any hesitations I had to recommend this place. The room was clean, the lobby comfortable and, although we stayed in the off season, the place was inviting and relaxing. I want to single out the restaurant staff and specially the young chef 👨‍🍳 for being very helpful.

We had multiple issues with our stay at this hotel. First of all the internet was not working for over a day or longer and we almost switched hotels because it was very frustrating not knowing when to expect the internet to be working. The hotel lacked sufficient towels for guests and we didn’t have any towels in the room and had to call multiple times to get a couple of towels and this is really frustrating. The other issue was the lights were not working properly and they were staying on all night and it was difficult to sleep under these conditions. The only good thing about this hotel was the efforts and kindness of one single person, Mr Ramezan, who tried his best to make our stay more enjoyable. He did his best to get us the towels and resolve the other issues. We were glad he was there.

Beş yıldızlı otel olmasına aldandım Hayatımda kaldığım en kötü 5 yıldızlı oteldi Kesinlikle tavsiye etmiyorum Asla 5 yıldızlı bir otel değil 2 yıldızlı bir otel olsaydı, bu kadar hayal kırıklığına uğramazdım 2 yıldızlı bir otelden ne beklliyorsanız buna göre gidip kalabilirsiniz