Kalundewa Retreat

The staff were incredibly kind and abundantly helpful throughout our stay — warm, attentive, and genuinely welcoming, which made a significant difference. The food was exceptional — Michelin‑star quality. Significant, however, is the retreat’s confused identity — marketed as eco‑luxury, but in reality far closer to an eco‑lodge, with a few luxury touches and many rough edges. The property is over 20 years old, and this shows in both maintenance and overall finish. These issues have clearly been raised by previous guests, yet meaningful corrections do not appear to have been made, instead leaving frontline staff to manage potentially difficult conversations (especially about different beverage options). This feels less like oversight and more like a conscious failure to address known problems and to potentially deceive guests. On a human level, this is unfair to staff, who work tirelessly to make stays special. Management appeared chaotic, with little evidence of clear systems or processes. As guests, we were confused on what options were available to us during our stay. Overall: a serene setting with wonderful staff and exceptional dining, but ultimately overpriced for the level of polish, organisation, and transparency. Without significant correction to the business model and management approach, the current trajectory feels ill‑fated — which would be a real tragedy, at the very least for the staff who work so hard and genuinely care about guests.

The food was not satisfactory, the amenities are not in good condition, and the room shows considerable signs of wear and tear.

Unfortunately the room was full of mould. The place was very run down and there was mice. Amongst other issues. The staff were so kind and attentive and were very apologetic when we had to ask for our room cleaned. The food did not match the property at all, it was so tasty and amazing

Everything was in excellent condition

Kalundewa retreat is a beautiful boutique hotel experience in a serene and relaxed setting. The rooms are large and spacious and the food is excellent. The staff went out of their way to attend to our every need. The service we received was exceptional. I would highly recommend staying at this hotel.