. Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. This property accepts credit cards; cash is not accepted. Cashless transactions are available. Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. .Mandatory: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MXN 52.79 per accommodation, per night We have included all charges provided to us by the property. Optional: Airport shuttle fee: MXN 1100 per vehicle (one-way, maximum occupancy 6)Airport shuttle fee per child: MXN 1100Pet fee: MXN 1500 per pet, per stayService animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Pool access available from 9:00 AM to 5:00 PM. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. .Service animals are allowed. Service animals are exempt from fees/restrictions. Pets allowed.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.. Professional property host/manager. Contactless check-out is available. Cashless transactions are available. Contactless check-in is available. No elevators.Visa, Debit cards not accepted, Cash not accepted, American Express, Mastercard.Satisfy your appetite for lunch or dinner at the resort's restaurant, HUNAB KU, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM..Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite..Make yourself at home in one of the 23 individually decorated guestrooms, featuring minibars and espresso makers. Your bed comes with down comforters and premium bedding. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and designer toiletries..Distances are displayed to the nearest 0.1 mile and kilometer. . Lake Bacalar - 0.1 km / 0.1 mi . Polytechnic University of Bacalar - 4.1 km / 2.6 mi . Ecopark Bacalar - 4.3 km / 2.7 mi . Laguna Bacalar Ecological Park - 4.3 km / 2.7 mi . Fort of San Felipe - 5.2 km / 3.3 mi . Zócalo - 5.2 km / 3.3 mi . Municipal Spa of Bacalar - 6.6 km / 4.1 mi . Cenote Negro - 6.7 km / 4.2 mi . Cenote Cocalitos - 10.1 km / 6.3 mi . Cenote Azul - 10.2 km / 6.3 mi . Cenote Esmeralda - 11.1 km / 6.9 mi . Laguna Milagros - 32.1 km / 20 mi . Chacchoben Ruins - 41 km / 25.5 mi . Ichkabal - 41 km / 25.5 mi . Payo Obispo Zoo - 43.4 km / 27 mi . The nearest airports are:. Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 42.7 km / 26.5 mi. Corozal (CZH) - 56 km / 34.8 mi. .On a lake.Pet-friendly property, Romantic, Luxury property, Spa, Adventure sport, Beach, Spa property, Natural, Adventure sport property