LiVEMAX RESORT Kawaji

This place is completely run down. Pictures do an amazing job at deceiving you. After 10 days in Japan, we met the first rude Japanese person. Our room had a cockroach in it, and smelled like mildew. After I showed her a video, She provided me a can of roach spray and said, “I give you medicine to take care of butterfly ok”. One guest had his dog pee on the carpet directly in front of the entry way.

We accidentally booked a Smoking room and when we got to our room it was absolutely disgusting. The sheets were dirty and had stains on them, and the room was unbearably stinky. My wife has asthma so we needed to change rooms. When we asked the front desk if we could switch to a non-smoking room, they claimed the hotel was full and that was impossible. The parking lot was empty and it was very obviously not full, but they insisted we used some spray on the smoking room as a solution.. I explained that didn’t work for us and we are happy to pay more if needed to switch to a non-smoking room. The women at the front desk was trying really hard to be accommodating, but was answering to a man in the back room who refused to come out and speak with us. After almost an hour of back and forth, they simply switched us to a non-smoking room, which was all we needed in the first place. We felt very disrespected and it was truly horrible customer service. The non-smoking room was slightly better, but the onsens at the hotel were disgusting and the whole hotel smelled like an old motel. We ended up leaving and going to another hotel for our third night rather than staying there. The river view from the room was nice, but that’s about it. I would highly recommend going to a different hotel in the area.

This property

This property should be knocked down. Long story short who is the filthiest place I’ve ever been to and I’ve been to a lot of places around the world will not recommend.

This place is falling apart at the seams. The property is old and musty with bugs. The food was passable but it’s one of very few choices in the area. The onsen bath takes literally hours to fill (8-10 inches per hour) and the location is so remote it takes several trains which run once an hour at most. Staff are lovely but avoid this place!!