Krabi Nature Beach Resort

The pictures on Expedia are no where close to the actual place. The door to the room had large gaps when it was closed the inside of the room had trim material falling off the wall. The room looked 50 years old. We checked in saw the rooms and checked out. I contacted Expedia and the hotel said I would pay for the 2 rooms for the day we checked in but asked for a refund for the following three nights. The request was denied. This hotel, from the rooms we had should be condemned. My interaction with Expedia was also disappointing.

Wrong name and address on this site, no bellboy or elevator with many stairs. We had no towels available on check in. Was a very cool palace in its day but now is fading. Great location.

This hotel is nothing like on the photos! The hotel staff are extremely rude and I have never seen them smile once during my stay. When we wanted to check in 30 minutes earlier she rolled her eyes at us and said it was not possible. Overall costumers seems to be a burden for them. This was also seen when we asked for another roll of toilet paper. The receptionist showed a photo the cleaner took of our room after she cleaned and left some toilet paper for us. The rude and angry receptionist said since we already had one roll of paper we could not have anymore. The same happened when we wanted a new towel (we didn’t get new towels for 3 days). There are leaves everywhere on the property and empty beer bottles. Not once did I see any staff clean the pool area and the empty bottles were also there for 3 days. There is dog poop on the stairs to the reception that was also there our entire stay (3 days). This hotel and staff was so awful we had to check out earlier. There are much better hotels in Ao Nang so stay away from this one! The reception is awful and will destroy your holiday spirit!

Beautiful building, hot lobby, uneducated front desk, pool area not maintained, breakfast disorganized

The hotel is an amazing building and rooms are luxurious with balcony overlooking the pools