Hilton Cancun, an All-Inclusive Resort
416 US$
/ noche
Promedio para septiembre
Precios para Hilton Cancun, an All-Inclusive Resort
Selecciona fechas para ver precios y disponibilidad
416 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Hilton Cancun, an All-Inclusive Resort, los precios por noche son de 341 US$ de media en el mes más barato (octubre) y de 537 US$ en el mes más caro (febrero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 420 US$ |
| febrero | 537 US$ |
| marzo | 495 US$ |
| abril | 468 US$ |
| mayo | 392 US$ |
| junio | 396 US$ |
| julio | 395 US$ |
| agosto | 360 US$ |
| septiembre | 416 US$ |
| octubre | 341 US$ |
| noviembre | 456 US$ |
| diciembre | 455 US$ |
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sept · 416 US$
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Más caro: febrero (aprox. 537 US$)
Más barato: octubre (aprox. 341 US$)
Acerca de esta propiedad
Relájate bajo el sol de la playa privada o en una de las 2 piscinas al aire libre. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y una zona recreativa o sala de juegos.
Servicios
Relájate bajo el sol de la playa privada o en una de las 2 piscinas al aire libre. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y una zona recreativa o sala de juegos.
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento con asistencia gratuito disponible.
Comida
Tienes un restaurante y una cafetería a tu disposición para comer algo, pero si lo prefieres, puedes llamar al servicio de habitaciones las 24 horas de este alojamiento. Relájate con un refresco en el bar o lounge, en el bar en la piscina o en uno de los 2 bares junto a la piscina.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 714 habitaciones con aire acondicionado. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. El cuarto de baño está provisto de secadores de pelo y albornoces. Entre las comodidades, se incluyen caja fuerte (cabe un portátil) y cafetera y tetera, además de un servicio de limpieza disponible todos los días.
Ubicación
Si decides alojarte en Hilton Cancun, an All-Inclusive Resort de Cancún, estarás cerca del mar y a menos de 15 minutos en coche de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc y Parque temático Xoximilco. Además, este alojamiento con todo incluido se encuentra a 10,7 km de Club de golf Moon Palace y a 22,7 km de Playa Delfines.
Qué hay cerca
Parque Nacional Arrecife de Puerto Morelos(0.1 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.1 millas)
Grand Outlet Riviera Maya(4.8 millas)
Parque temático Xoximilco(5.3 millas)
Campo de golf El Tinto(5.7 millas)
Club de golf Moon Palace(6.7 millas)
Playa Coral(10.1 millas)
Riviera Cancun Golf Resort(11 millas)
Jungle Spa(11.1 millas)
Monumento Ruta de los Cenotes(11.1 millas)
Jardín botánico Dr. Alfredo Barrera Marín(11.3 millas)
Parroquia del Cristo Resucitado(11.4 millas)
Santuario de la Esperanza y Cápsula del Tiempo(11.7 millas)
Plaza Central de Puerto Morelos(12 millas)
Iglesia católica San José(12 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(9.5 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(50.5 millas)
Ascensor
Centro de negocios
Servicio de aparcacoches
Caja fuerte
Salas de reuniones
Playa privada
Ubicación
Highway 307, Cancún, Estado de Quintana Roo, México
Parque Nacional Arrecife de Puerto Morelos (0.1 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.1 millas)
Grand Outlet Riviera Maya (4.8 millas)
Parque temático Xoximilco (5.3 millas)
Campo de golf El Tinto (5.7 millas)
Club de golf Moon Palace (6.7 millas)
Opciones de habitación
6
Suite, 1 cama de matrimonio grande, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
830 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Suite familiar, 2 habitaciones
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 6
860 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
5
Ocean View One King Bed Guestroom
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
430 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Habitación, habitaciones comunicadas, vistas al mar (1 King Or 2 Queens)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles Grandes
Capacidad: 6
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Habitación, 2 camas de matrimonio, frente al mar (Swim-Up)
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
430 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Piscina privada
6
Suite presidencial, 2 habitaciones
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles Grandes
Capacidad: 6
2100 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
7
Room, 1 King Bed (Swim Up Pool View)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
430 ft²
Balcón o patioAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Piscina privada
7
High Floor Ocean View Two Queen Beds Guestroom
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
430 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
7
Ocean View Two Queen Beds Guestroom
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
430 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
8
Sunset View Two Queen Beds Guestroom
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
430 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
8
Suite, 1 cama de matrimonio grande, vistas al mar (Parlor)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
1640 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
5
One King Bed Guestroom Mobility Accessible
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
430 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Suite, 2 camas de matrimonio
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
830 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
7
Habitación, habitaciones comunicadas (Sunset View, 1 King Or 2 Queens)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles Grandes
Capacidad: 6
430 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
High Floor Ocean View One King Bed Guestroom
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
430 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
8
Sunset View One King Bed Guestroom
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
430 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
7
Suite, 1 habitación, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
830 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Ocean Front Corner One King Bed Guestroom
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
6
Ocean Front Corner Two Queen Beds Guestroom
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
Aire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
5
Suite Deluxe, 1 cama de matrimonio grande, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
860 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)
Reseñas de los huéspedes sobre Hilton Cancun, an All-Inclusive Resort
8.3
Muy bueno
Basado en 3123 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Hilton Cancún, un resort con todo incluido, los viajeros elogian al personal amable, las habitaciones modernas y espaciosas, y las piscinas y actividades aptas para familias, al tiempo que señalan la ubicación apartada, una pequeña playa afectada por el sargazo con agua turbia, y una vida nocturna que termina temprano.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Hilton Cancún, un resort con todo incluido, los viajeros elogian al personal amable, las habitaciones modernas y espaciosas, y las piscinas y actividades aptas para familias, al tiempo que señalan la ubicación apartada, una pequeña playa afectada por el sargazo con agua turbia, y una vida nocturna que termina temprano.
La comida y las bebidas son ampliamente disfrutadas, aunque varios huéspedes encontraron que la calidad de los restaurantes era variable y comentaron que los locales especializados requieren reservas anticipadas. La limpieza es generalmente buena, pero los comentarios recurrentes mencionan el mantenimiento de los azulejos de la piscina, piscinas ocasionalmente frías o concurridas y un servicio de recepción lento o inconsistente al hacer el check-in. La ubicación está cerca del aeropuerto pero lejos de las atracciones, con acceso a Uber restringido y taxis del complejo que se reportan como caros. Espere una estancia limpia, cómoda y orientada a la familia, con mejores piscinas que playa.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Múltiples piscinas (incluida una zona de juegos para niños), actividades diarias y zonas separadas para familias/adultos lo hacen muy adecuado para familias; los bares y la cafetería en el lugar son apreciados. La vida nocturna es limitada, las piscinas a veces se sienten concurridas, se señalan problemas recurrentes con los azulejos y la playa es pequeña y a menudo afectada por el sargazo.
Reseñas de huéspedes relacionadas
10
Paloma
11 oct 2025
·
Se alojó 3 noches
Las instalaciones del hotel muy bien! Amplias y limpias, solo la alberca le hace falta mantenimiento y ojalá tuviera caldera
Las instalaciones del hotel muy bien! Amplias y limpias, solo la alberca le hace falta mantenimiento y ojalá tuviera caldera
8
Nathan Edward
28 abr 2025
·
Se alojó 7 noches
Overall a fantastic trip. Staff, food and drinks great. However a warning to all, the pool has many missing tiles and people (especially kids) cut their feet regularly. This needs to be resolved. In the mean time, I’d strongly suggest water shoes or aqua socks for kids especially. We would love to return but reluctant until they fix their pools.
Overall a fantastic trip. Staff, food and drinks great. However a warning to all, the pool has many missing tiles and people (especially kids) cut their feet regularly. This needs to be resolved. In the mean time, I’d strongly suggest water shoes or aqua socks for kids especially. We would love to return but reluctant until they fix their pools.
6
Ernesto
28 may 2025
·
Se alojó 3 noches
Ups and down: hotel has very nice parts but pools are a disaster, with a lot of broken parts and holes, automatic doors sensor are useless (my wife ended with an injured leg), service is average to poor except Auma and Maxal, bartenders dont wanna work, housekeeping poor, there were the same dirty plates from room service outside a room for 2 days
Ups and down: hotel has very nice parts but pools are a disaster, with a lot of broken parts and holes, automatic doors sensor are useless (my wife ended with an injured leg), service is average to poor except Auma and Maxal, bartenders dont wanna work, housekeeping poor, there were the same dirty plates from room service outside a room for 2 days
10
Corrie
24 ago 2025
·
Se alojó 5 noches
This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.
This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.
6
Jonathan
4 ago 2025
·
Se alojó 5 noches
The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.
The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.
10
Destiny
13 oct 2025
·
Se alojó 4 noches
The pool area was beautiful and clean. The staff super welcoming and attentive. Loved the idea of two separate pools for family and adults only. I would come back again for another stay. I would also recommend to family and friends.
The pool area was beautiful and clean. The staff super welcoming and attentive. Loved the idea of two separate pools for family and adults only. I would come back again for another stay. I would also recommend to family and friends.
8
Tahzeeb Zul
20 oct 2025
·
Se alojó 5 noches
Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.
Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.
8
Kayla
8 ago 2025
·
Se alojó 3 noches
Quiet resort, entertainment was decent but not the party vibe. Very family friendly with the family side. Food was hit or miss, but best food are the beach stands. Property above par cleanliness as a newer building.
Quiet resort, entertainment was decent but not the party vibe. Very family friendly with the family side. Food was hit or miss, but best food are the beach stands. Property above par cleanliness as a newer building.
8
Lizandra
11 nov 2025
·
Se alojó 4 noches
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
10
Isaias
6 ago 2025
·
Se alojó 3 noches
Excelente lugar para vacacionar en familia!!! Aquí les dejo una reseña más detallada por área: El Lobby: Moderno e imponente, siempre bien ambientado y con música en vivo por las noches, camareros siempre atentos ofreciendo bebidas. Las Habitaciones: En general muy buenas, la vista al mar es espectacular. Los colchones están un poco blandos para mi gusto y la TV no tenía acceso a YouTube… La Piscina: Muy bonitas pero desafortunadamente no existe un punto de sombra, la exposición al intenso sol es muy fuerte hasta las 5:00 PM, lo demás es excelente incluyendo el servicio de los camareros y el pequeño water park… Nota: Me extraña que para ser un hotel relativamente nuevo no entiendo por qué no le construyeron un bar dentro de la piscina☹️. El Kids Club: EXCELENTE!!!! A+++, Las chicas que trabajan allí son todas excelentes…. Lástima que no recuerdo sus nombres para mencionarlas a TODAS!! Restaurantes: el Buffet Velas es muy bueno y siempre cuenta con opciones para todos los gustos tanto para desayuno, almuerzo y cena… El servio al cliente es superior al promedio y me sorprendió que el primer día solicité Coke Zero y mi camarera muy amablemente me dijo que solo tenía Diet… Pero al otro día la misma camarera se acerco a mi con una Coke Zero en la mano y me la sirvió mientras me decía que hoy si tenían!!!! Me sorprendió esa atención a los detalles.. Es una pena no recordar su nombre!!
Excelente lugar para vacacionar en familia!!! Aquí les dejo una reseña más detallada por área: El Lobby: Moderno e imponente, siempre bien ambientado y con música en vivo por las noches, camareros siempre atentos ofreciendo bebidas. Las Habitaciones: En general muy buenas, la vista al mar es espectacular. Los colchones están un poco blandos para mi gusto y la TV no tenía acceso a YouTube… La Piscina: Muy bonitas pero desafortunadamente no existe un punto de sombra, la exposición al intenso sol es muy fuerte hasta las 5:00 PM, lo demás es excelente incluyendo el servicio de los camareros y el pequeño water park… Nota: Me extraña que para ser un hotel relativamente nuevo no entiendo por qué no le construyeron un bar dentro de la piscina☹️. El Kids Club: EXCELENTE!!!! A+++, Las chicas que trabajan allí son todas excelentes…. Lástima que no recuerdo sus nombres para mencionarlas a TODAS!! Restaurantes: el Buffet Velas es muy bueno y siempre cuenta con opciones para todos los gustos tanto para desayuno, almuerzo y cena… El servio al cliente es superior al promedio y me sorprendió que el primer día solicité Coke Zero y mi camarera muy amablemente me dijo que solo tenía Diet… Pero al otro día la misma camarera se acerco a mi con una Coke Zero en la mano y me la sirvió mientras me decía que hoy si tenían!!!! Me sorprendió esa atención a los detalles.. Es una pena no recordar su nombre!!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las áreas comunes y las habitaciones se describen con frecuencia como muy limpias y bien mantenidas. Los comentarios repetidos mencionan agua de piscina turbia/sucia y azulejos sueltos, así como ocasionales fallas en el servicio de limpieza, como balcones sucios o una reposición lenta.
Reseñas de huéspedes relacionadas
10
Ashley
11 nov 2025
·
Se alojó 5 noches
Very clean rooms, food was delicious, pool area was clean and wonderful.
Very clean rooms, food was delicious, pool area was clean and wonderful.
8
Claudia Alicia
18 oct 2025
·
Se alojó 4 noches
Sábanas y toallas limpias a diario. Durante mi estadía, el balcón nunca se limpió.
Sábanas y toallas limpias a diario. Durante mi estadía, el balcón nunca se limpió.
6
Byoungan
26 mar 2025
·
Se alojó 6 noches
I had bad experience that was outage(water and electric) for some minutes. Also, water condition which is in the swimming pool was not clean. Except that experience, everything was awesome.
I had bad experience that was outage(water and electric) for some minutes. Also, water condition which is in the swimming pool was not clean. Except that experience, everything was awesome.
6
Prapanna
27 jul 2025
·
Se alojó 3 noches
We went during weekend in July. The staff seemed lowstaffed for the amount of people that was in the resort. The service was very slow and had to wait 10-15 mins just to get drinks served even in buffet restaurant. The pool was dirty and everything was conjusted. I would go to some other resort next time.
We went during weekend in July. The staff seemed lowstaffed for the amount of people that was in the resort. The service was very slow and had to wait 10-15 mins just to get drinks served even in buffet restaurant. The pool was dirty and everything was conjusted. I would go to some other resort next time.
10
Jeanvil
23 nov 2025
·
Se alojó 6 noches
Friendly staff, very clean and well kept property.
Friendly staff, very clean and well kept property.
6
Jonathan
4 ago 2025
·
Se alojó 5 noches
The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.
The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.
8
Tahzeeb Zul
20 oct 2025
·
Se alojó 5 noches
Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.
Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.
10
Leila
16 jul 2025
·
Se alojó 5 noches
great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.
great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.
4
Gabriel
18 jun 2025
·
Se alojó 6 noches
My partner and I have been to the Hilton 4 years in a row. This year we were leaving very disappointed and will have us looking at other resort options moving forward. 1) We had issues upon arrival with no tissues and empty bottles of body wash, shampoo. We told the staff and they brought us conditioner and body lotion. They called us that same night at 12AM when we were sleeping saying they noticed they delivered the wrong bottles and could attend now to deliver the correct ones 2) Unlike the other 3 years we were given conncecting rooms. We could hear all the noise from the groups in the adjacent rooms. We had to request new rooms as they were so loud 3) My partner was served raw/under cooked fish at Auma which we sent back. Manager came over to apologise but nothing else was offered/gestured 4) AC in new room did not work. Sent a maintance crew twice to our room before being switched to new another room 5) Eating at Vela buffet. I ordered an apple juice, took a sip, and pulled a long hair from my mouth that was still partially in the glass. I then also noticed there was an old peice of spinach on the outside of my glass. 6) Pool needs maintance. Tiles were chipping from inside the pool and a child could easily have swallowed the tile Needless to say our experience was not great this time. I feel like this is the same for others as we overheard other families in the pool expressing how they to stayed at the hilton for several years and this years service declined
My partner and I have been to the Hilton 4 years in a row. This year we were leaving very disappointed and will have us looking at other resort options moving forward. 1) We had issues upon arrival with no tissues and empty bottles of body wash, shampoo. We told the staff and they brought us conditioner and body lotion. They called us that same night at 12AM when we were sleeping saying they noticed they delivered the wrong bottles and could attend now to deliver the correct ones 2) Unlike the other 3 years we were given conncecting rooms. We could hear all the noise from the groups in the adjacent rooms. We had to request new rooms as they were so loud 3) My partner was served raw/under cooked fish at Auma which we sent back. Manager came over to apologise but nothing else was offered/gestured 4) AC in new room did not work. Sent a maintance crew twice to our room before being switched to new another room 5) Eating at Vela buffet. I ordered an apple juice, took a sip, and pulled a long hair from my mouth that was still partially in the glass. I then also noticed there was an old peice of spinach on the outside of my glass. 6) Pool needs maintance. Tiles were chipping from inside the pool and a child could easily have swallowed the tile Needless to say our experience was not great this time. I feel like this is the same for others as we overheard other families in the pool expressing how they to stayed at the hilton for several years and this years service declined
10
Sunnydeep Singh
5 oct 2025
·
Se alojó 3 noches
Clean room staff
Clean room staff
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son modernas, espaciosas y cómodas, muchas con buenas vistas. Se mencionan peculiaridades de diseño, como baños con paredes de cristal que reducen la privacidad, ruido ocasional de habitaciones conectadas y mantenimiento esporádico (fugas de aire acondicionado o duchas).
Reseñas de huéspedes relacionadas
8
Ryan
24 jul 2025
·
Se alojó 4 noches
King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.
King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.
10
Robyn
3 ago 2025
·
Se alojó 5 noches
Beautiful room with balcony- very clean and nice decor. Beautiful lobby. Lovely pool.
Beautiful room with balcony- very clean and nice decor. Beautiful lobby. Lovely pool.
8
Marco
21 mar 2025
·
Se alojó 4 noches
Hotel nuevo, limpio y moderno. buen servicio del personal del hotel, buena comida y restaurantes. Negativos, todo es Tablaroca y se escucha lo que sucede en pasillos y otras habitaciones. Falta de espacios para colocar equipaje y ropa
Hotel nuevo, limpio y moderno. buen servicio del personal del hotel, buena comida y restaurantes. Negativos, todo es Tablaroca y se escucha lo que sucede en pasillos y otras habitaciones. Falta de espacios para colocar equipaje y ropa
8
Enid Virginia
10 jul 2025
·
Se alojó 6 noches
Hotel needs updating.. Roons have no dressers or garbage cans. Small garbage can in bathrooms. Showers leak because there are no lifts so water runs out to toilet. Rooms are beautifully decorated and spacious. All restaurants and lobby areas have solitary bathrooms so guests have to wait to use, Guard rails should be installed on exterior steps ( not safe for children or people with handicaps).
Hotel needs updating.. Roons have no dressers or garbage cans. Small garbage can in bathrooms. Showers leak because there are no lifts so water runs out to toilet. Rooms are beautifully decorated and spacious. All restaurants and lobby areas have solitary bathrooms so guests have to wait to use, Guard rails should be installed on exterior steps ( not safe for children or people with handicaps).
6
Sarah
1 mar 2025
·
Se alojó 3 noches
The food was fantastic. I am not a fan of buffets and rarely enjoy all inclusive hotels but the food here was fantastic! Of the 3 choices for dinner however, the mexican restaurant was the worst. I preferred the buffet most nights. The restaurant staff for breakfast was great especially David and Bernardo (uncle Bernie). However mist staff wasn't that friendly and inviting. Punta Cana as a whole does a much better job at this. Wasn't a fan of Freddie at the front desk, was kinda dismissive. We're hold members at Hilton (didn't make a big deal of it), but because we booked through Expedia, I felt we got a raw deal on our room. We went to sleep listening to trucks beep as they backed up and woke up most mornings at 6am to trucks backing up as we were right above the loading dock. We reached out to Hilton and asked Freddie for help in changing our room but didn't get much help. We very well coulbed pitched a fit and talked to a manager but we just wanted to enjoy our vacation, but the last night there we woke up at about 530am to the sound of trucks backing in to the dock whereas other mornings it would start and seemingly stop, this morning it didn't until about 8 or 9 when we had to be up anyhow. Whatever you do don't get a room anywhere near 4021, anything that's an odd number around there would be on the dock side, please please let them know you'd like somewhere else. I'd give them max stars but for this experience! Property is great, pool was closed for a day though
The food was fantastic. I am not a fan of buffets and rarely enjoy all inclusive hotels but the food here was fantastic! Of the 3 choices for dinner however, the mexican restaurant was the worst. I preferred the buffet most nights. The restaurant staff for breakfast was great especially David and Bernardo (uncle Bernie). However mist staff wasn't that friendly and inviting. Punta Cana as a whole does a much better job at this. Wasn't a fan of Freddie at the front desk, was kinda dismissive. We're hold members at Hilton (didn't make a big deal of it), but because we booked through Expedia, I felt we got a raw deal on our room. We went to sleep listening to trucks beep as they backed up and woke up most mornings at 6am to trucks backing up as we were right above the loading dock. We reached out to Hilton and asked Freddie for help in changing our room but didn't get much help. We very well coulbed pitched a fit and talked to a manager but we just wanted to enjoy our vacation, but the last night there we woke up at about 530am to the sound of trucks backing in to the dock whereas other mornings it would start and seemingly stop, this morning it didn't until about 8 or 9 when we had to be up anyhow. Whatever you do don't get a room anywhere near 4021, anything that's an odd number around there would be on the dock side, please please let them know you'd like somewhere else. I'd give them max stars but for this experience! Property is great, pool was closed for a day though
10
Laura
10 jun 2025
·
Se alojó 5 noches
Great stay and amenities. The hotel was pristine, workers were so friendly, and food and drinks were plentiful and delicious. In our room, we didn’t love the clear glass wall separating the bedroom from bathroom sink area, and fogged glass shower and toilet doors. It wasn’t enough bathroom/dressing privacy for my family with teens.
Great stay and amenities. The hotel was pristine, workers were so friendly, and food and drinks were plentiful and delicious. In our room, we didn’t love the clear glass wall separating the bedroom from bathroom sink area, and fogged glass shower and toilet doors. It wasn’t enough bathroom/dressing privacy for my family with teens.
10
dorel
26 abr 2025
·
Se alojó 5 noches
We had a wonderful stay at Hilton Cancun All-Inclusive! The hotel is beautiful — very clean, modern, and comfortable. The staff were all friendly and welcoming, and made our experience even better. We stayed from Monday until Saturday morning and really enjoyed the food and buffet overall. We noticed the buffet was especially good on Friday night — definitely a highlight! During the week, the food was good, but it could be even better. Still, everything else was amazing. We would definitely love to come back and highly recommend it for anyone looking for a relaxing and enjoyable getaway!
We had a wonderful stay at Hilton Cancun All-Inclusive! The hotel is beautiful — very clean, modern, and comfortable. The staff were all friendly and welcoming, and made our experience even better. We stayed from Monday until Saturday morning and really enjoyed the food and buffet overall. We noticed the buffet was especially good on Friday night — definitely a highlight! During the week, the food was good, but it could be even better. Still, everything else was amazing. We would definitely love to come back and highly recommend it for anyone looking for a relaxing and enjoyable getaway!
8
Henry Huu
24 ago 2025
·
Se alojó 5 noches
I’d rate 5 stars but the beach water was dark color of sargassum. Almost no body in the water except me and my mom. I still enjoyed the beach by swimming far off shore. The design of bathroom is inconvenient because of see-through glasses between beds and sink area that guests feel uncomfortable to change clothes outside bathtub. Inside bathtub is wet floor after shower most people want to change clothes outside bathtub but no privacy at all. Other than those, everything else was great for me.
I’d rate 5 stars but the beach water was dark color of sargassum. Almost no body in the water except me and my mom. I still enjoyed the beach by swimming far off shore. The design of bathroom is inconvenient because of see-through glasses between beds and sink area that guests feel uncomfortable to change clothes outside bathtub. Inside bathtub is wet floor after shower most people want to change clothes outside bathtub but no privacy at all. Other than those, everything else was great for me.
10
Lakeisha
28 dic 2025
·
Se alojó 4 noches
The room was beautiful. Swim up pool could have been more private. The service was awesome. I didnt like I paid for a cake to be given after meal and got it while in bed sleeping. The cake was wasted so we didnt get to enjoy it. Bianca was great! She made the stay more memorable and enjoyable. I really would come back.
The room was beautiful. Swim up pool could have been more private. The service was awesome. I didnt like I paid for a cake to be given after meal and got it while in bed sleeping. The cake was wasted so we didnt get to enjoy it. Bianca was great! She made the stay more memorable and enjoyable. I really would come back.
10
Marilyn
17 nov 2025
·
Se alojó 3 noches
The hotel was perfect! The room exceeded my expectations. So nice and clean! All of the staff were so friendly and welcoming and helpful!! The birthday balloon set up was amazing. The food was good and they served top quality alcohol. Not the cheap stuff! The only downside was that the beach wasn’t clear waters. It was brown. So didn’t get to enjoy that.
The hotel was perfect! The room exceeded my expectations. So nice and clean! All of the staff were so friendly and welcoming and helpful!! The birthday balloon set up was amazing. The food was good and they served top quality alcohol. Not the cheap stuff! The only downside was that the beach wasn’t clear waters. It was brown. So didn’t get to enjoy that.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente elogiado como amable, atento y trabajador en todo el resort. Varios huéspedes informan un check-in lento o confuso y un servicio inconsistente por parte de algunos equipos durante los períodos de mayor actividad.
Reseñas de huéspedes relacionadas
6
raymund
17 may 2025
·
Se alojó 7 noches
Some Staff needs more training on customer service. Lady closes the snack bar exactly at noon time even though a patron asks for sandwich. Was told it closes at noon. One server only offers black coffee and was told to go to lobby to get special coffee. Yet other servers accommodated when we went on other days. Service doesn’t seem to be consistent.
Some Staff needs more training on customer service. Lady closes the snack bar exactly at noon time even though a patron asks for sandwich. Was told it closes at noon. One server only offers black coffee and was told to go to lobby to get special coffee. Yet other servers accommodated when we went on other days. Service doesn’t seem to be consistent.
10
Kathy
28 sept 2025
·
Se alojó 3 noches
I love it this hotel was great the service the food 10/10. Super convenience.
I love it this hotel was great the service the food 10/10. Super convenience.
10
Aisling
5 oct 2025
·
Se alojó 2 noches
Went for a solo trip for my birthday and the staff made it perfect! Lots of fun surprises! Very clean, very beautiful, very peaceful Tip: Skip the room service breakfast and go to the buffet, way more options that are fresh and yummy!
Went for a solo trip for my birthday and the staff made it perfect! Lots of fun surprises! Very clean, very beautiful, very peaceful Tip: Skip the room service breakfast and go to the buffet, way more options that are fresh and yummy!
6
Raymond
25 mar 2025
·
Se alojó 3 noches
Check in and Check out was a major issue. Not near enough staff at these counters. Long lines and long wait times. Staff seemed overwhelmed and not able to handle the number of travelers and minor issues took hours to get resolved. Reservations to Restaurants was difficult and some were completely full our entire stay and were not able to get a reservation. Very clean resort, well maintained, and the food quality is very good. Rooms were very clean and well taken care of.
Check in and Check out was a major issue. Not near enough staff at these counters. Long lines and long wait times. Staff seemed overwhelmed and not able to handle the number of travelers and minor issues took hours to get resolved. Reservations to Restaurants was difficult and some were completely full our entire stay and were not able to get a reservation. Very clean resort, well maintained, and the food quality is very good. Rooms were very clean and well taken care of.
4
Chadi
26 jul 2025
·
Se alojó 6 noches
The facility is great and very clean, however there was a strong smell that was constantly outside. The service at the bar directly was great, but the waiting service was not great. Even at the restaurants the waiting service was not great and very slow. Excellent resort for family oriented experience, other than that I would recommend something else. Food was good. I want to say a thank you to the following staff that made our experience good: Belkys Alejandro David Daniel Gabriel Saul Hector Enrique Paola Those people saved my experience at the resort.
The facility is great and very clean, however there was a strong smell that was constantly outside. The service at the bar directly was great, but the waiting service was not great. Even at the restaurants the waiting service was not great and very slow. Excellent resort for family oriented experience, other than that I would recommend something else. Food was good. I want to say a thank you to the following staff that made our experience good: Belkys Alejandro David Daniel Gabriel Saul Hector Enrique Paola Those people saved my experience at the resort.
10
Nelley
8 oct 2025
·
Se alojó 4 noches
Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.
Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.
8
Monica Patricia
20 ago 2025
·
Se alojó 4 noches
Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.
Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.
10
Derrick
13 oct 2025
·
Se alojó 4 noches
Great staff, location and restaurants. Plenty of seating around pools/bars
Great staff, location and restaurants. Plenty of seating around pools/bars
10
Michelle S
8 sept 2025
·
Se alojó 3 noches
The staff were all friendly. Did not feel like I was intruding when I approached them. The food options were good a nice variety plentiful. Was given the option to upgrade for a minimal amount and was so glad I did. My view of the sun rising each morning was indescribable as was my view of the pool and ocean. My room was clean and spacious. I celebrated an anniversary while there- imagine my surprise to receive a knock on my door only to see room service with a bottle of wine and chocolate covered strawberries for 2 compliments from the hotel!! If all Hiltons are managed like this I will look to them first for my future travel accommodations.
The staff were all friendly. Did not feel like I was intruding when I approached them. The food options were good a nice variety plentiful. Was given the option to upgrade for a minimal amount and was so glad I did. My view of the sun rising each morning was indescribable as was my view of the pool and ocean. My room was clean and spacious. I celebrated an anniversary while there- imagine my surprise to receive a knock on my door only to see room service with a bottle of wine and chocolate covered strawberries for 2 compliments from the hotel!! If all Hiltons are managed like this I will look to them first for my future travel accommodations.
8
Shalanda
6 ago 2025
·
Se alojó 4 noches
This resort was great. Beautiful property with a lot of options for food and daytime food. We stayed for a family vacation with 2 kids (8 & 10 yrs) and we would definitely stay again. It was GREAT. Only thing I did not like was check in process took forever. Waited in line for about 45 minutes just to check in (line wrapped around the corner).
This resort was great. Beautiful property with a lot of options for food and daytime food. We stayed for a family vacation with 2 kids (8 & 10 yrs) and we would definitely stay again. It was GREAT. Only thing I did not like was check in process took forever. Waited in line for about 45 minutes just to check in (line wrapped around the corner).
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación apartada, cerca del aeropuerto pero lejos de la Zona Hotelera y las atracciones; la propiedad no es transitable a pie para opciones fuera del complejo. La recogida de Uber está restringida y muchos huéspedes informan que los taxis/traslados del complejo son caros.
Reseñas de huéspedes relacionadas
10
Meagan
5 sept 2025
·
Se alojó 8 noches
Really far from any tourist attractions.
Really far from any tourist attractions.
8
Darnell
27 jul 2025
·
Se alojó 3 noches
Transportation to and from wasn't easy.
Transportation to and from wasn't easy.
10
Corrie
24 ago 2025
·
Se alojó 5 noches
This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.
This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.
10
Bartyn Jr. Victor
11 abr 2025
·
Se alojó 5 noches
Loved this resort!! Location was a bit isolated, your booking a tour, plan on staying there the entire time. But service, food and hotel were awesome!!!
Loved this resort!! Location was a bit isolated, your booking a tour, plan on staying there the entire time. But service, food and hotel were awesome!!!
10
Syed
3 mar 2025
·
Se alojó 4 noches
Loved the location Not too far away from the airport great view nice beach relaxing resort
Loved the location Not too far away from the airport great view nice beach relaxing resort
8
Ladell
8 ago 2025
·
Se alojó 2 noches
Loved the seclusion of property
Loved the seclusion of property
8
Shuk Ching
22 oct 2025
·
Se alojó 3 noches
Room was clean and beautiful, staffs were nice and friendly. Foods were delicious but I wish they had more options for the food at the buffet and the specialty restaurants. The beach was very disappointing. It was small and narrow. You can’t walk to the beach without going through the stairs and the water color was like a lemonade. The hotel itself was beautiful, but too small. It was too remote and built out of no where. It’s impossible to go out of the hotel without hiring uber or taking shuttle to the shopping center.
Room was clean and beautiful, staffs were nice and friendly. Foods were delicious but I wish they had more options for the food at the buffet and the specialty restaurants. The beach was very disappointing. It was small and narrow. You can’t walk to the beach without going through the stairs and the water color was like a lemonade. The hotel itself was beautiful, but too small. It was too remote and built out of no where. It’s impossible to go out of the hotel without hiring uber or taking shuttle to the shopping center.
10
Akash
6 sept 2025
·
Se alojó 4 noches
NICE STAFF AND WILLING TO HELP BE AWARE THERE IS NO UBER SERVICE. YOU HAVE TO DEPEND ON THE TAXI SERVICE PROVIDED BY THE PROPERTY.
NICE STAFF AND WILLING TO HELP BE AWARE THERE IS NO UBER SERVICE. YOU HAVE TO DEPEND ON THE TAXI SERVICE PROVIDED BY THE PROPERTY.
8
Lizandra
11 nov 2025
·
Se alojó 4 noches
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
10
Katia
23 abr 2025
·
Se alojó 4 noches
The staff and customer service were excellent, and the restaurants were top-notch—our favorite was La Luce. Be sure to ask for David as your server! The views, the ocean, and the amenities were all incredible. The only downside was the transportation. Like much of Cancun, the taxi services are tightly controlled, and we were quoted $65 for a five-minute ride from the Hilton Taxi Services, which felt extremely overpriced.
The staff and customer service were excellent, and the restaurants were top-notch—our favorite was La Luce. Be sure to ask for David as your server! The views, the ocean, and the amenities were all incredible. The only downside was the transportation. Like much of Cancun, the taxi services are tightly controlled, and we were quoted $65 for a five-minute ride from the Hilton Taxi Services, which felt extremely overpriced.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
A los huéspedes les gusta la variedad, destacando a menudo el buffet, el restaurante italiano/carnicería y los puestos de tacos/hamburguesas junto a la piscina; se mencionan las bebidas de primera calidad. La calidad se califica con frecuencia como variable, algunos platos llegan fríos y se requieren reservas para la cena y pueden ser difíciles de conseguir.
Reseñas de huéspedes relacionadas
8
Jahaelle
1 ago 2025
·
Se alojó 3 noches
Beautiful property overall.The cocktails were watered down and the food was ok . I could not swim on the beach it was dirty .
Beautiful property overall.The cocktails were watered down and the food was ok . I could not swim on the beach it was dirty .
8
Ryan
24 jul 2025
·
Se alojó 4 noches
King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.
King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.
10
Kinaja
21 oct 2025
·
Se alojó 3 noches
28BW from NYC: I booked this resort really last minute because someone posted a TikTok video, and the food looked good—if I'm being honest. This resort is extremely beautiful, and the aesthetic of the room is stunning as well. The staff, let me tell you, whoever trained them did a superb job. Very friendly, very knowledgeable, top-tier service. Not looking for tips, just genuinely doing their jobs, and I appreciate that. But the food is exactly what you'd expect from an all-inclusive resort—nothing more, nothing less. It looked way more appealing on TikTok, but the food was just decent. The buffet was the highlight, honestly. The steakhouse had potential; they were so close, but maybe I’m a harsh critic. The Mexican restaurant... the service really made up for the food; this was their moment to shine, and they failed. Also, all of the food was cold. I hate cold food—I can't wrap my head around that, even if it’s pre-made, just toss it in the microwave or give it a quick torch. Anything! Cold, nasty food is just ridiculous. But the worst—absolutely the worst—was the sushi restaurant. Don't waste your time. The service was phenomenal, but yeah, just don't go there. Every night, we ended up at the buffet, which surprisingly had the best tomato soup I’ve ever had—literally a 10/10. I loved the buffet, and I loved the staff. But let me tell you, the bar? 1000/1000. Top-shelf liquor and they had hookah!
28BW from NYC: I booked this resort really last minute because someone posted a TikTok video, and the food looked good—if I'm being honest. This resort is extremely beautiful, and the aesthetic of the room is stunning as well. The staff, let me tell you, whoever trained them did a superb job. Very friendly, very knowledgeable, top-tier service. Not looking for tips, just genuinely doing their jobs, and I appreciate that. But the food is exactly what you'd expect from an all-inclusive resort—nothing more, nothing less. It looked way more appealing on TikTok, but the food was just decent. The buffet was the highlight, honestly. The steakhouse had potential; they were so close, but maybe I’m a harsh critic. The Mexican restaurant... the service really made up for the food; this was their moment to shine, and they failed. Also, all of the food was cold. I hate cold food—I can't wrap my head around that, even if it’s pre-made, just toss it in the microwave or give it a quick torch. Anything! Cold, nasty food is just ridiculous. But the worst—absolutely the worst—was the sushi restaurant. Don't waste your time. The service was phenomenal, but yeah, just don't go there. Every night, we ended up at the buffet, which surprisingly had the best tomato soup I’ve ever had—literally a 10/10. I loved the buffet, and I loved the staff. But let me tell you, the bar? 1000/1000. Top-shelf liquor and they had hookah!
10
cristian
30 jul 2025
·
Se alojó 3 noches
La habitación muy amplia y comoda, comida muy buena. Sus areas excelentes
La habitación muy amplia y comoda, comida muy buena. Sus areas excelentes
10
Vanessa
8 jun 2025
·
Se alojó 4 noches
The staff is wonderful! We loved Abraham at the buffet for breakfast and Humberto during lunch at the tacos by the pool. The hotel was clean. Our favorite restaurants were the Italian and the steakhouse. I would definitely return back.
The staff is wonderful! We loved Abraham at the buffet for breakfast and Humberto during lunch at the tacos by the pool. The hotel was clean. Our favorite restaurants were the Italian and the steakhouse. I would definitely return back.
10
Nelley
8 oct 2025
·
Se alojó 4 noches
Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.
Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.
8
Monica Patricia
20 ago 2025
·
Se alojó 4 noches
Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.
Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.
10
Leila
16 jul 2025
·
Se alojó 5 noches
great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.
great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.
8
Monika
23 mar 2025
·
Se alojó 3 noches
Variety of food and drinks, at any time of the day and night. The 3 restaurants with a dinner reservation are always booked, and let’s only 1 or 2 time slats usually late like 9pm, or later. The only minus is that there is not enough chairs by the pools, you have to get up really early to claim a chair for yourself and your family or friends. We rented a cabana at south and north pool. The service by South pool was excellent!!!!! Especially Pedro was a great one. At the North pool they ignored our reservation till almost 11 am, I asked a multiple waiters about ice, water and complementary drinks. Eventually we received it all but if you consider cabanas, choose the one by south pool. South side is quieter, north side is louder with more activities for kids and adults. We enjoy the pool valleyball, and aqua aerobics. But the music it’s being played wright behind cabana nr 8, so if you want a great view of the ocean you’ll get it , but at the cost of loud music! We got the 2 queen bedroom. Beds were comfortable, but there is no privacy in the bathroom. The bathroom walls are completely made of glass which leaves you with a total lack of privacy outside of the toilet and shower which are the only concealed parts of the bathroom. And be careful, if the lights are dimmed, you can’t see the glass, I walked into it twice, hitting my head really hard. On tv there is nothing to watch, like we wanted to watch a move or something at the evening. Overall it was ok!
Variety of food and drinks, at any time of the day and night. The 3 restaurants with a dinner reservation are always booked, and let’s only 1 or 2 time slats usually late like 9pm, or later. The only minus is that there is not enough chairs by the pools, you have to get up really early to claim a chair for yourself and your family or friends. We rented a cabana at south and north pool. The service by South pool was excellent!!!!! Especially Pedro was a great one. At the North pool they ignored our reservation till almost 11 am, I asked a multiple waiters about ice, water and complementary drinks. Eventually we received it all but if you consider cabanas, choose the one by south pool. South side is quieter, north side is louder with more activities for kids and adults. We enjoy the pool valleyball, and aqua aerobics. But the music it’s being played wright behind cabana nr 8, so if you want a great view of the ocean you’ll get it , but at the cost of loud music! We got the 2 queen bedroom. Beds were comfortable, but there is no privacy in the bathroom. The bathroom walls are completely made of glass which leaves you with a total lack of privacy outside of the toilet and shower which are the only concealed parts of the bathroom. And be careful, if the lights are dimmed, you can’t see the glass, I walked into it twice, hitting my head really hard. On tv there is nothing to watch, like we wanted to watch a move or something at the evening. Overall it was ok!
8
Lizandra
11 nov 2025
·
Se alojó 4 noches
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
sahid
17 ago 2026
·
Se alojó 2 noches
Fuimos en familia para tomar un descanso, nos encantó el hotel, el personal muy atento, super recomendado, volvemos a regresar pronto.
Fuimos en familia para tomar un descanso, nos encantó el hotel, el personal muy atento, super recomendado, volvemos a regresar pronto.
10
Luis
31 jul 2026
·
Se alojó 4 noches
Muy buena ubicación y todo muy limpio
Muy buena ubicación y todo muy limpio
10
Ramiro
29 jul 2026
·
Se alojó 7 noches
Genial opción!! Ideal para familias! El personal super amable!! La propiedad nos encantó!!
Genial opción!! Ideal para familias! El personal super amable!! La propiedad nos encantó!!
10
Angel
16 jul 2026
·
Se alojó 7 noches
La verdad es un excelente hotel para descansar y vacacionar en familia, agradable, tranquilo y se come muy bien, el trato del personal es de lo mejor
La verdad es un excelente hotel para descansar y vacacionar en familia, agradable, tranquilo y se come muy bien, el trato del personal es de lo mejor
6
Paulina
7 jul 2026
·
Se alojó 3 noches
El personal súper súper amable muy buena actitud la alberca muy sucia y peligrosa. Mis hijos se cortaron los pies con tanto azulejo suelto el agua muy sucia , en general el servicio bien la comida pueden mejorarla , el italiano y el desayuno estuvo muy muy bueno los demás podrían mejorar mucho su calidad !
El personal súper súper amable muy buena actitud la alberca muy sucia y peligrosa. Mis hijos se cortaron los pies con tanto azulejo suelto el agua muy sucia , en general el servicio bien la comida pueden mejorarla , el italiano y el desayuno estuvo muy muy bueno los demás podrían mejorar mucho su calidad !
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
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Salida
De 15:00 a 23:59
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Cancún?
¿Cuánto suelen costar las habitaciones en el Hilton Cancun, All-Inclusive Resort en Cancún?
Durante los próximos 60–90 días, las tarifas de las habitaciones en el Hilton Cancun, All-Inclusive Resort en Cancún suelen rondar los 303 US$ por noche para dos huéspedes, con un rango de 277 US$ a 369 US$ en las fechas de máxima ocupación.
¿Cuándo es el mejor momento para visitar el Hilton Cancun, All-Inclusive Resort si quiere evitar las multitudes?
Diciembre es el mes más concurrido en el Hilton Cancun, All-Inclusive Resort en Cancún, mientras que agosto es el período más tranquilo en cuanto a multitudes y disponibilidad. Se espera que la demanda disminuya bruscamente después de julio, con las condiciones de viaje más tranquilas a finales del verano.
¿Qué mes es el más barato para alojarse en el Hilton Cancun, All-Inclusive Resort en Cancún?
Octubre es el mes más barato para alojarse en el Hilton Cancun, All-Inclusive Resort en Cancún, con un promedio de 344 US$ por noche; febrero es el mes más caro con 556 US$. Las tarifas más bajas de octubre se producen a pesar de que agosto es el mes más tranquilo en cuanto a multitudes.
¿Cómo es el vecindario alrededor del Hilton Cancun, All-Inclusive Resort en Cancún?
El Hilton Cancun, All-Inclusive Resort está situado en Quintana Roo, en la costa bordeada de playas de Cancún, ideal para viajeros que buscan experiencias de Playa / Costa y Lujo. Entre los lugares destacados cercanos se encuentran el Parque Nacional Arrecife de Puerto Morelos, Playa Coral y el Grand Outlet Riviera Maya, que ofrecen fácil acceso al océano y a tiendas.
¿Cómo ha variado el precio por noche en Hilton Cancun, an All-Inclusive Resort en Cancún en comparación con el de las últimas semanas?
El precio actual en Hilton Cancun, an All-Inclusive Resort en Cancún es de 264 US$ por noche para 2 huéspedes, una tarifa baja para este hotel: aproximadamente un 35 % por debajo de su media de 411 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 337 US$ y 505 US$.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 260.7930430305481USD
- 2026-09-19: 300.46762786865236USD
- 2026-09-20: 278.7780656135559USD
- 2026-09-21: 267.55426555480955USD
- 2026-09-22: 259.05262762908933USD
- 2026-09-23: 260.1020635093689USD
- 2026-09-24: 282.2619978866577USD
- 2026-09-25: 269.37132406692507USD
- 2026-09-26: 265.9103987449646USD
- 2026-09-27: 280.1115751358032USD
- 2026-09-28: 284.01613335113524USD
- 2026-09-29: 276.2070169204712USD
- 2026-09-30: 284.01613335113524USD
- 2026-10-01: 287.4779347946167USD
- 2026-10-02: 288.1694575111389USD
- 2026-10-03: 294.4643731170654USD
- 2026-10-04: 302.64121527252195USD
- 2026-10-05: 295.7189791351318USD
- 2026-10-06: 265.20822239074704USD
- 2026-10-07: 277.18044049758913USD
- 2026-10-08: 277.18044049758913USD
- 2026-10-09: 270.7520039718628USD
- 2026-10-10: 271.3182062660217USD
- 2026-10-11: 280.5874843460083USD
- 2026-10-12: 281.08499871292116USD
- 2026-10-13: 309.8662740524292USD
- 2026-10-14: 309.8662740524292USD
- 2026-10-15: 309.8662740524292USD
- 2026-10-16: 309.8662740524292USD
- 2026-10-17: 280.5874843460083USD
- 2026-10-18: 268.9784886993408USD
- 2026-10-19: 265.0966045089722USD
- 2026-10-20: 257.65766694335935USD
- 2026-10-21: 268.7698841651916USD
- 2026-10-22: 285.96301555023194USD
- 2026-10-23: 300.1097847946167USD
- 2026-10-24: 274.658699923706USD
- 2026-10-25: 278.06320301971436USD
- 2026-10-26: 264.58812110061643USD
- 2026-10-27: 269.4993779884338USD
- 2026-10-28: 249.36181244049072USD
- 2026-10-29: 267.91119746246335USD
- 2026-10-30: 269.61099587020874USD
- 2026-10-31: 302.05715762176516USD
- 2026-11-01: 284.9787631111145USD
- 2026-11-02: 295.7189791351318USD
- 2026-11-03: 290.3542767929077USD
- 2026-11-04: 340.2569320587158USD
- 2026-11-05: 358.1811167633057USD
- 2026-11-06: NO DATA
- 2026-11-07: 280.5874843460083USD
- 2026-11-08: 304.9882747375488USD
- 2026-11-09: 280.5874843460083USD
- 2026-11-10: 280.5874843460083USD
- 2026-11-11: 302.05715762176516USD
- 2026-11-12: 347.93841510620115USD
- 2026-11-13: 306.9459507537842USD
- 2026-11-14: 304.9882747375488USD
- 2026-11-15: 280.5874843460083USD
- 2026-11-16: 352.69323173522946USD
- 2026-11-17: 321.6702943496704USD
- 2026-11-18: 321.6702943496704USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Transacciones sin efectivo disponibles
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- El alojamiento afirma que sigue las medidas de limpieza y desinfección de CleanStay (Hilton).
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Este alojamiento permite mascotas solo en determinadas habitaciones y tiene otras restricciones sobre las mascotas (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas). Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
- Mascotas: 1540 MXN por alojamiento (varía dependiendo de la duración de la estancia)
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
- Servicio de limpieza disponible por un cargo adicional.
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Ascensor
Centro de negocios
Servicio de aparcacoches
Caja fuerte
Salas de reuniones
Playa privada
General
Sala de vapor
Toallas
Beach Sun Loungers
Children's Club (free)
Couples/Private Dining
Food and Water Bowls
Smoke-Free Property
Snack Bar/Deli
Trampoline
Wheelchair Accessible (Limited)
Elevator Access (Wheelchair Accessible)
Servicios
Centro de negocios
Ascensor
Caja fuerte
Salas de reuniones
Servicio de lavandería
24-Hour Front Desk
Banquet Hall
Concierge Services
Laundry Facilities
Private Picnics
Tours/Ticket Assistance
Actividades
Playa privada
Jardín
Zona de juegos
Kayaks
Piscina infantil
Fitness Center (24-hour)
Arcade/Game Room
Beach Umbrellas
Water Park Access (free)
Outdoor Entertainment Area
Muebles de exterior
Pool Sun Loungers
Terraza
Waterslide
Aparcamiento
Servicio de aparcacoches
Parking (Secured)
Internet
WiFi gratuito