Name: The Westin Surabaya
Address: Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 9.53

Guest reviews

9.5

Exceptional

Based on 726 verified reviews

Facilities

9.6

Cleanliness

10

Service

9.8

8

EngGuan

3 weeks ago

·

Stayed 1 night

As a five star hotel can't you use a better hair dryer?

10

Martin

17 Feb 2026

·

Stayed 1 night

Superb

10

Kun Lam Ivan

20 Oct 2025

·

Stayed 4 nights

lots of variety food offered

10

SOI LAI

5 Aug 2025

·

Stayed 5 nights

I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous

8

Ricky

27 Jun 2025

·

Stayed 4 nights

I had an exceptional experience at The Westin Hotel. From the moment I arrived, the staff were incredibly attentive and polite. Their warm hospitality and prompt service went above and beyond my expectations, creating a welcoming and comfortable atmosphere throughout my stay. Every interaction with the team was marked by genuine kindness and professionalism, which made a significant difference in my overall experience. Whether it was assistance at the front desk, housekeeping, or dining services, the staff consistently demonstrated care and attention to detail. I highly recommend The Westin Hotel to anyone seeking a luxurious stay with outstanding customer service. I look forward to returning on my next visit!

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia

Location

Located in Surabaya, The Westin Surabaya is connected to the convention center, within a 15-minute drive of Surabaya Plaza Shopping Mall and Submarine Monument. This family-friendly hotel is 0.1 mi (0.1 km) from Pakuwon Mall and 7.1 mi (11.5 km) from Tunjungan Plaza.

Pakuwon Mall(0.1 Miles)

Pakuwon Trade Center(0.2 Miles)

Al-Akbar Mosque(2.7 Miles)

Ciputra Golf Club(4.2 Miles)

Ciputra World Mall(4.6 Miles)

Surabaya Town Square(4.8 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of IDR 100,000 per stay. Valet parking is also offered for IDR 150,000 per stay.

A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately IDR 227,480 for adults and IDR 113,740 for children.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request and could incur additional charges.

Yes, a roundtrip airport shuttle is available for a surcharge of IDR 490,000 per vehicle (one-way, maximum occupancy 5). Guests must contact the property with arrival details before travel.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed directly with the property.

The property is located in Surabaya, connected to the convention center, just a 1-minute drive from Pakuwon Mall and 12 minutes from Surabaya Plaza Shopping Mall. It is approximately 7.1 miles from Tunjungan Plaza and 7.2 miles from Royal Plaza Surabaya.

Yes, there are 3 outdoor swimming pools available, including a children's pool. The pools are operational year-round, but specific seasonal availability should be confirmed with the property.

Children are welcome at the property. The minimum age for children to stay for free is not specified, so it is advisable to check directly with the property for specific age policies.

The property offers rollaway beds for a fee of IDR 874,000 per night. Reservations for rollaway beds should be made in advance, as availability is subject to confirmation.

The Westin Surabaya

Amenities

Property description

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