The Westin Surabaya
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About this property
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
Pakuwon Mall (0.1 Miles)
Pakuwon Trade Center (0.2 Miles)
Al-Akbar Mosque (2.7 Miles)
Ciputra Waterpark (3.7 Miles)
Ciputra Golf Club (4.2 Miles)
Ciputra World Mall (4.6 Miles)
Room options
16
Club Room, 1 King Bed
Sleeps 3
409 ft²
15
Grand Suite, 1 King Bed
Sleeps 3
1033 ft²
11
Deluxe Room, 2 Double Beds
Sleeps 3
409 ft²
14
Deluxe Room, 1 King Bed
Sleeps 3
409 ft²
15
Junior Suite, 1 King Bed
Sleeps 3
498 ft²
14
Club Room, 2 Double Beds
Sleeps 3
409 ft²
15
Club Suite, 1 King Bed
Sleeps 3
840 ft²
Guest reviews of The Westin Surabaya
Based on 773 verified reviews
Facilities
9.6
Cleanliness
10
Service
10
Jason
11 Jul 2026
·
Stayed 3 nights
ulva
11 Jun 2026
·
Stayed 3 nights
EngGuan
28 Apr 2026
·
Stayed 1 night
Martin
17 Feb 2026
·
Stayed 1 night
Kun Lam Ivan
20 Oct 2025
·
Stayed 4 nights
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:59
Before 12:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about The Westin Surabaya
Is parking available at the property?
Self parking is available on-site for a fee of IDR 100,000 per stay. Valet parking is also offered for IDR 150,000 per stay. Reservations are not required for parking.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately IDR 227,480 for adults and IDR 113,740 for children.
Does the property allow pets?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.
Is there an airport shuttle service available?
Yes, a roundtrip airport shuttle is provided for a surcharge of IDR 490,000 per vehicle (one-way, maximum occupancy 5). This service is available 24 hours, and guests must contact the property with arrival details before travel.
What accessibility features does the property offer for guests with disabilities?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about wheelchair-accessible rooms and bathrooms are not provided.
Where is the property located in relation to key landmarks?
The property is located in Surabaya, connected to the convention center and within a 15-minute drive of Surabaya Plaza Shopping Mall and Submarine Monument. It is just 0.1 km from Pakuwon Mall and approximately 7.1 km from Tunjungan Plaza. Public transport options are available nearby.
Does the property have a swimming pool?
Yes, there are 3 outdoor swimming pools available. The pools are operational year-round, and specific details about seasonal availability are not provided.
What are the policies for guests staying with children?
Children are allowed at the property, and kids can stay for free up to a certain age, although the minimum age for free stay is not specified.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of IDR 874,000 per night. Reservations for rollaway beds are required and are subject to availability.
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Prices in USD for 2 guests, updated daily.