Pinestone Resort & Conference Centre

The buildings and the structures are in very bad shape. Every building and structure is run down, outdated and falling apart. The outside pool hasn’t been used in years. The inside pool isn’t working. The staff claim that it’s a mechanical issue. Real issue is that there is no money to fix the problem. No money has been spent on this resort in years. The outside areas around the villas are rotten and falling apart. Hugely unsafe. Stay away from this resort unless you like staying in a dump.

The heat does not work, the pool is out of service along with the gym the and the spa and sauna. Their sign invites you to try their new menu that consists of a handful of things to pick from (which they do not have some items.) the conference room was and perhaps has not been cleaned ever. There was no hot water. overall I would not Recommend this hotel.

Carpet was disgusting and room smelled bad. Contents of room were old and worn out. Restaurant could not serve our dinner when ordered we had to come back in one hour when it was finally prepared. Guests smoked on their balconies and the smoke came into our room. Pool and ecercise room closed for repair.

Staff were very friendly and room was clean. Restaurant had limited menu but adequate. Swimming pool and exercise room not available. Ice machine not working. Air-conditioned in room didn't work.

This hotel was in poor condition both inside and out. Rooms are outdated and very worn. Outside was neglected, pools were empty and cracked, gym and sauna closed. There was no water pressure, very little hot water and I couldn’t get the shower head to even work. The service in the restaurant was awful and at breakfast they had no orange juice, milk or apple juice, yet the hotel was almost fully booked all weekend because of a water cross event being held there. This place needs to be torn down and rebuilt before I will ever stay there again.

The facility was lovely however I specifically booked this place for a march break trip for my grandson and myself because it had a pool so when I arrived with him and the pool facilities were under renovations I was very disappointed and my grandson was heartbroken. We couldn’t afford to go south so we specifically booked a place with a pool so he would get a bit of a tropical feel. The fact that the construction was never mentioned during the booking was very disheartening.

Air conditioning did not work No wifi service Pool and fitness area not available Overall 2 out of possible 10

This was my 3rd time staying here this year. The room was fairly clean and quiet. The bed was very comfortable and I am very thankful to the staff for putting us in a room with a king size bed. The ladies at the front desk were very charming, friendly and polite. The only downside was that the pool was closed for maintenance. Thanks so much for a relaxing stay.

The place was a little run down. The pool and gym were closed for maintenance. The restaurant was closed because of staffing problems. On the plus side the beds were comfortable.

Great property bit wifi wasn't working neither was the hot tub pool or gym

This hotel needs a lot of fixing up. The whole hotel smells like dampness, most notable in the bedrooms. The carpets were bunched in many areas of the halls making tripping hazards. The dance floor of the hall had slightly lifted boards creating more tripping hazards even in flats. The air conditioner of our first room didn't work properly so we had to be moved to a different room sincw the room would nog go below 28C and our sliding door had no screen, so we couldnt get any airflow. The air conditioner worked in the new room but is SUPER loud. The key cards constantly deactivated if put anywhere near your phone, which is very inconvenient since both had to go in my purse and could only be separated so much. The staff were friendly and accommodating though, and the grounds are very beautiful.

Carpet was disgusting and room smelled bad. Contents of room were old and worn out. Restaurant could not serve our dinner when ordered we had to come back in one hour when it was finally prepared. Guests smoked on their balconies and the smoke came into our room. Pool and ecercise room closed for repair.

beautiful golf coarse and lovely scenery. The carpet that is on the main stairs from the lobby to the dining/bar was so full of dirt that I felt I was walking on concrete. The down stair carpet still had some deflection left but not much. Brass kick plates, nice, but water tarnished 2" -3 " of al the kicks. Ugly. Carpets in the hallways were well worn and have loose areas that were bubbled away from the floor. In my room neither the air conditioner nor the heater were working. Coldest day of the summer, thus far. You get the picture. STAFF were sensational.

Dated and dirty

Pool and gym was closed for repairs Room was dated torn and dirty wallpape Smelled of stale smoke Needed painting Staff were great The restaurants bar great Not happy with the venue

This place needs a major renovation. Everything is outdated and smells terrible. You don’t want to put your feet on the carpet. I had to stay there because there was no other choice! I think that’s why they keep it the way it is—only for people who had no other option to stay overnight. If they renovate it, it’ll be in a good area, but the building and rooms are terrible.

The place is outdated . Rooms are moldy and carpet have stains. Until this place has been remodeled it is a health hazzard. Do not stay. I feel horrible for Pamela at reception how is very ninnice.

Facilities are very run down. Carpet is bare in spots and buckling in numerours areas in the hallways. Our room was a tired, well used motel quality space. Stained carpets, ripped curtains, holes in the wall and outdated fixtures and decor. We couldn't wait to leave. Unfortunately what was once a grand old lady, is sadly all but gone. Stay somewhere else.

This is a very, very dated property. Nothing has been renovated in at least 30 years. The "air conditioning" in the room barely worked. On a hot August weekend it was very difficult to sleep in such a hot room. The room and hallway smelled like mould. The restaurant and front desk staff were nice however.

the amenities offered were closed with no advanced notice, hotel was rundown, filthy, carpets throughout and in the room (was rippled) & restaurant were filthy , receptionist has torn jeans, Restaurant - carpets were not cleaned in weeks. Windows were dirty. Service & food in the restaurant was acceptable.

This hotel needs a lot of fixing up. The whole hotel smells like dampness, most notable in the bedrooms. The carpets were bunched in many areas of the halls making tripping hazards. The dance floor of the hall had slightly lifted boards creating more tripping hazards even in flats. The air conditioner of our first room didn't work properly so we had to be moved to a different room sincw the room would nog go below 28C and our sliding door had no screen, so we couldnt get any airflow. The air conditioner worked in the new room but is SUPER loud. The key cards constantly deactivated if put anywhere near your phone, which is very inconvenient since both had to go in my purse and could only be separated so much. The staff were friendly and accommodating though, and the grounds are very beautiful.

We had a nice time here and we would come back. The room was spacious and the beds were comfortable. The restaurant had great food at reasonable prices.

This property is falling apart. It’s run done. We were here 22 years ago and nothing has changed. Old dirty carpets and couches with stains. Two Bedroom villa came with nothing. No hot plate, toaster or anything. The fireplace didn’t work. The tvs are so old, only like 3 channels and all fuzzy. I’m guessing hockey tournaments only thing keep them in business because there are no other accommodations in Haliburton. Outrageous prices for what this place offers and how run down it is. Oh and the pool was under construction. Only reason we thought it would be nice! Never again. Find an air b n b!

Resort was very dated. No microwave in rooms. Swimming pool empty, weather in the high 20’s low 30’s Celsius.

Our room was in terrible condition. The double bed was awful and the A/C unit sounded like a jet plane!

This hotel was in poor condition both inside and out. Rooms are outdated and very worn. Outside was neglected, pools were empty and cracked, gym and sauna closed. There was no water pressure, very little hot water and I couldn’t get the shower head to even work. The service in the restaurant was awful and at breakfast they had no orange juice, milk or apple juice, yet the hotel was almost fully booked all weekend because of a water cross event being held there. This place needs to be torn down and rebuilt before I will ever stay there again.

We booked Pinestone resort in Haliburton Sept 27 and 28. They didn't have working air conditioning nor heat. They had a fan and a small heater that we could plug in. No breakfast either. They also had issues for more than 24 hours with TV - no access to any programs, just "snow". The pool, sauna, and exercise room were also out of commission. They would do nothing because i booked with 3rd party,and suggested I contact Expedia. We have stayed here before. No issues. I have never given a bad rating before. We were so disappnted. We attended a wedding and celebrated our 50th anniversary on the 28th. The accommodations kind of took the romance out of our celebrations.

This was my 3rd time staying here this year. The room was fairly clean and quiet. The bed was very comfortable and I am very thankful to the staff for putting us in a room with a king size bed. The ladies at the front desk were very charming, friendly and polite. The only downside was that the pool was closed for maintenance. Thanks so much for a relaxing stay.

Room keys didn’t work at first, screen door doesn’t close, air conditioning didn’t work and pool wasn’t available. Not too pleased being our first time here. Won’t be back.

This is a very, very dated property. Nothing has been renovated in at least 30 years. The "air conditioning" in the room barely worked. On a hot August weekend it was very difficult to sleep in such a hot room. The room and hallway smelled like mould. The restaurant and front desk staff were nice however.

Paid through hotels.com 9/18/24. Charged an additional/duplicate $498 on 7/25/25. Disputed with Pinestone. The manager initiated a refund from hotels.com for the original price paid, $366 ($273 USD) not the second charge of $498. No one is calling me back to coreect this. Why us original price not being honoured?

Nice friendly check in.

Staff were amazing and very accommodating. The chef is amazing and food was impeccable. Would gladly come again with my family.

Breakfast at the restaurant was excellent! We appreciated the friendly, efficient service. Also, the price.The front desk staff were helpful and pleasant. The property as a whole is in need of upgrades (ie carpets) and refurbishing.

The staffs are so rude and unfriendly and unprofessional! They even didn’t know when the restaurant will open. We had to go out and have our dinner at The Dockside Patio as the Stone 21 restaurant of Pinestone resort was closed. No body should visit this place. Worst place for a getaway! Don’t recommend at all! Go to Bonnie View Inn and have food at The Dockside Patio. Very friendly and professional staffs and amazing view.

beautiful golf coarse and lovely scenery. The carpet that is on the main stairs from the lobby to the dining/bar was so full of dirt that I felt I was walking on concrete. The down stair carpet still had some deflection left but not much. Brass kick plates, nice, but water tarnished 2" -3 " of al the kicks. Ugly. Carpets in the hallways were well worn and have loose areas that were bubbled away from the floor. In my room neither the air conditioner nor the heater were working. Coldest day of the summer, thus far. You get the picture. STAFF were sensational.

Staff were very friendly and room was clean. Restaurant had limited menu but adequate. Swimming pool and exercise room not available. Ice machine not working. Air-conditioned in room didn't work.

This was my 3rd time staying here this year. The room was fairly clean and quiet. The bed was very comfortable and I am very thankful to the staff for putting us in a room with a king size bed. The ladies at the front desk were very charming, friendly and polite. The only downside was that the pool was closed for maintenance. Thanks so much for a relaxing stay.

Our room was falling part. The ceiling was all falling down it was super run down and really old. We also went for lunch at the bar the waitress was super rude the whole time and terrible service. Won’t stay there ever again.

Staff was excellent. Hotel was located conveniently for our needs. Restaurant was comfortable w/good service. Unfortunately both indoor & outdoor pools were not open. Outdated, worn carpet in hallways & rooms. The place looks like it could use some attention.

Location

Fantastic staff, great spot and lots of activities

The stay was awesome and a good place to disconnect and relax

beautiful golf coarse and lovely scenery. The carpet that is on the main stairs from the lobby to the dining/bar was so full of dirt that I felt I was walking on concrete. The down stair carpet still had some deflection left but not much. Brass kick plates, nice, but water tarnished 2" -3 " of al the kicks. Ugly. Carpets in the hallways were well worn and have loose areas that were bubbled away from the floor. In my room neither the air conditioner nor the heater were working. Coldest day of the summer, thus far. You get the picture. STAFF were sensational.

We have golfed here numerous times and really like the course. The “resort” however, is run down, neglected and has poor service. During our stay, the pool was closed and the satellite wasn’t working so there was literally nothing to do once we got back to our room. Our balcony overlooked a parking lot. The staff didn’t seem bothered by this in the least. Would never stay here again.

This place needs a major renovation. Everything is outdated and smells terrible. You don’t want to put your feet on the carpet. I had to stay there because there was no other choice! I think that’s why they keep it the way it is—only for people who had no other option to stay overnight. If they renovate it, it’ll be in a good area, but the building and rooms are terrible.

Staff was excellent. Hotel was located conveniently for our needs. Restaurant was comfortable w/good service. Unfortunately both indoor & outdoor pools were not open. Outdated, worn carpet in hallways & rooms. The place looks like it could use some attention.

The lane to the parking area was rough amd icy. No warning the pool was closed

This used to be a beautiful resort. We booked one of the chalets for a week end. The place was in bad shape. Both doorways to the unit had unsafe entrances both back and front. The bottom of the doorframes were disintegrating and both door frames needed replaced. A heavier person stepping on this could have gone through the floor . The whole outside was worn and dirty. Inside was very dated with old TVs and furniture. We had chipmunks raid our food inside the unit. The beds were comfortable and the place inside was at least clean. Very disappointing as I was treating my family for the week end. Pool had no water in it and weeds growing up inside it. Was told by staff that “it hadn’t been kept up” and no longer usable. Key cards to the unit stopped working for each of the three days we were there. I asked to speak to a manager and apparently there isn’t one presently. No way to get hold of owners of the lodge as well. I guess they only care about the golf course. When we left Monday there were no other guests at the chalets. Tells you a lot when it’s a busy summer season with no guests . Such a shame that the owners have let it go. It was a good place when Delta had it. Unfortunately there are few options for staying near Haliburton village.

This is a beautiful hidden GEM and we really enjoyed our stay. Lots to offer with friendly staff. The food was amazing and great service.

We had a nice time here and we would come back. The room was spacious and the beds were comfortable. The restaurant had great food at reasonable prices.

Carpet was disgusting and room smelled bad. Contents of room were old and worn out. Restaurant could not serve our dinner when ordered we had to come back in one hour when it was finally prepared. Guests smoked on their balconies and the smoke came into our room. Pool and ecercise room closed for repair.

Breakfast at the restaurant was excellent! We appreciated the friendly, efficient service. Also, the price.The front desk staff were helpful and pleasant. The property as a whole is in need of upgrades (ie carpets) and refurbishing.

The staffs are so rude and unfriendly and unprofessional! They even didn’t know when the restaurant will open. We had to go out and have our dinner at The Dockside Patio as the Stone 21 restaurant of Pinestone resort was closed. No body should visit this place. Worst place for a getaway! Don’t recommend at all! Go to Bonnie View Inn and have food at The Dockside Patio. Very friendly and professional staffs and amazing view.

This hotel was in poor condition both inside and out. Rooms are outdated and very worn. Outside was neglected, pools were empty and cracked, gym and sauna closed. There was no water pressure, very little hot water and I couldn’t get the shower head to even work. The service in the restaurant was awful and at breakfast they had no orange juice, milk or apple juice, yet the hotel was almost fully booked all weekend because of a water cross event being held there. This place needs to be torn down and rebuilt before I will ever stay there again.

We ate breakfast in the restaurant both mornings. The service, food and price were all excellent.

The place was a little run down. The pool and gym were closed for maintenance. The restaurant was closed because of staffing problems. On the plus side the beds were comfortable.

Advertised “breakfast to go” bags but was told by the front desk that no breakfast would be available to us, since “breakfast to go” is only for the construction workers that are the primary guests at the hotel and that a Tim Hortons was down the road for us. Bought two bottles of water from the front desk at $2 each and she said they always “round up” purchases and charged us $4.50. Room was no frills adequate and quiet. Not the atmosphere I expected from how the place was advertised.

Restaurant and bar closed @ 19.50 when said 21.00 on website. As we returned from supper elsewhere, told no breakfast tomorrow either… no WiFi @ all. Top tip - stay anywhere else!

This is a beautiful hidden GEM and we really enjoyed our stay. Lots to offer with friendly staff. The food was amazing and great service.