Name: Waldorf Astoria Riviera Maya, an All-Inclusive Experience
Address: Carretera Federal 307 Kilometro 333, Cancún, Quintana Roo, MX
Price range: 544 US$–1.012 US$ per night
Rating: 9.03

Hvad siger gæsterne

På Waldorf Astoria Riviera Maya roser rejsende konsekvent den exceptionelle, opmærksomme service og de smukke, rummelige værelser med havudsigt og små plunge pools, hvor de nyder rolige pools og en fremragende spa, mens de bemærker høje priser og en relativt afsides, stille beliggenhed.

Many guests love the food, but several reviews cite limited on-site dining variety. Beach conditions vary with seasonal seaweed, and the ocean may not be the clear Caribbean blue some expect. A few reports mention minor maintenance or noise issues. Overall, expect a luxury stay focused on relaxation rather than nightlife.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

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Faciliteter

Rolige pools og en fremragende spa fremhæves, og nogle gæster bemærker et veludstyret fitnesscenter.

Relaterede gæsteanmeldelser

10

Miledys

14. jul. 2023

·

Overnattede 4 nætter

The hotel is beautiful and the service was great. The staff were very friendly and welcoming. I like the high quality food and beverages that were served. My time there was very relaxing. The spa was very clean and comforting. I would definitely plan another trip and stay at this location.

10

Emily

4. mar. 2024

·

Overnattede 2 nætter

The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10

10

Amy

16. apr. 2025

·

Overnattede 3 nætter

Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.

10

James

20. jan. 2025

·

Overnattede 4 nætter

Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.

10

David

28. mar. 2023

·

Overnattede 5 nætter

The hotel was great. Two beautiful pools and next to the ocean. The restaurants were very good and the service was extraordinary. It’s a great hotel and brand new. Just opened in November 2022.

10

Jacqueline

16. mar. 2025

·

Overnattede 3 nætter

Beautiful , luxurious property and amazing pools. Dinners were great with live music every night. Would go back again!

10

Byron

13. okt. 2024

·

Overnattede 2 nætter

Absolutely beautiful part property in a newly developed portion of the beach. It is extremely calm and tranquil and very relaxing. The staff here is amazing and bend over backwards to make you feel comfortable and address you ever need before you even think of it. It is a wonderful place for a relaxing vacation and I hope to come back soon.

10

brenda Lynn

22. aug. 2025

·

Overnattede 4 nætter

I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.

6

Alexis M

23. jan. 2025

·

Overnattede 5 nætter

The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.

10

George

4. mar. 2025

·

Overnattede 10 nætter

Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.

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Rengøring

Værelser og område beskrives bredt som meget rene, med opmærksom rengøring. Nogle anmeldelser nævner dog vedligeholdelsesproblemer eller strandforhold påvirket af tang.

Relaterede gæsteanmeldelser

6

Kader

8. dec. 2024

·

Overnattede 7 nætter

Beautiful property but huge maintenance issues. It was raining in the restaurant twice because of leak from room upstairs. Price at restaurant are more expensive than the most expensive restaurants in NYC. Impossible to eat out because their is nothing within 30min.

10

Miledys

14. jul. 2023

·

Overnattede 4 nætter

The hotel is beautiful and the service was great. The staff were very friendly and welcoming. I like the high quality food and beverages that were served. My time there was very relaxing. The spa was very clean and comforting. I would definitely plan another trip and stay at this location.

10

Siba

19. sep. 2025

·

Overnattede 5 nætter

Waldorf Astoria riviera maya one of the cleanest hotel I have been in ,,very lovely staff and helpful ..I highly recommend and sure will be back soon

10

Seok Woo

22. dec. 2024

·

Overnattede 3 nætter

Very clean place. Excellent staff service.

10

Monica

22. aug. 2023

·

Overnattede 3 nætter

The property is Beautiful!!! Rooms are spacious and very clean.

2

Bracha

22. jul. 2025

·

Overnattede 1 nat

THE BEACH AND POOL AMMENITIES WERE REALLY DIRTY. BEACH WAS BROWN AND THE SMELL WAS TERRIBLE I COULD NOT ENJOY MY STAY

10

Sommer

4. dec. 2024

·

Overnattede 3 nætter

Customer service was excellent and the grounds were kept very neat and clean.

10

Samuel

13. jan. 2025

·

Overnattede 6 nætter

We spent a week here and all we can say is wow. From the drive up to the entrance you’ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that you’ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, you’re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, you’ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzzi’s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.

2

Ricardo

7. nov. 2022

·

evita este hotel o tus vacaciones seran lo peor un hotel nuevo los cuartos huelen a humedad a pintura no limpian los cuartos la disque gerenta alejandra nos iba hacer el fsvor de cambiar de habitacion claro despues de las 10 pm sucio todo ahorrate una mala experiencia

10

brenda Lynn

22. aug. 2025

·

Overnattede 4 nætter

I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.

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Værelser

Rummelige, stilfulde værelser med havudsigt og private plunge pools roses ofte, sammen med behagelige senge og gennemtænkte indretninger. Nogle gæster bemærkede støj fra tilstødende værelser og mindre problemer som besværlige gardiner eller kolde swim-up pools.

Relaterede gæsteanmeldelser

10

Breonna

20. okt. 2025

·

Overnattede 4 nætter

The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.

10

Emily

4. mar. 2024

·

Overnattede 2 nætter

The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10

10

Samuel

13. jan. 2025

·

Overnattede 6 nætter

We spent a week here and all we can say is wow. From the drive up to the entrance you’ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that you’ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, you’re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, you’ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzzi’s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.

8

Henry

28. okt. 2024

·

Overnattede 7 nætter

# Oct 26, 2024 at 11:40\u202fAM The Waldorf Cancun is an absolutely wonderful hotel and we thoroughly enjoyed staying with you all. What was most striking was the staff there, who all made us feel incredibly welcome and well taken care of. Below you will find a list and brief description of the hotel members that stuck out to us most strongly. In terms of complaints, our major complaint was the last two nights of our stay. Another group of guests was put adjacent to us. They had two small children, and the baby cried intensely all night. There was also extremely loud snoring. I don’t know if the walls are just thin, or if it was the fact that the rooms are conjoining, but either way it was unsettling and made it very difficult to sleep. Unfortunately, it really soured the last leg of our stay a bit. We also felt like we were in a bit of a moral quandary. We did not want to move rooms, as we had been in our current room for 4 nights already and were very settled. We also did not want to call and request that they be moved, as they seemed to have plenty on their plate (their baby would not stop crying), so we thought it best to just power through and let you all know in the review. Other minor complaints. The shades in the room did not always work and were a little finicky. I thought that the hydrotherapy should have been included in the room rate on a first come first serve basis. I would have liked to have a fire stick in the room without having to request it, and more food ch

10

Lisa

31. aug. 2025

·

Overnattede 3 nætter

The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.

10

Susan

27. aug. 2025

·

Overnattede 4 nætter

Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals

10

Candice

24. aug. 2024

·

Overnattede 4 nætter

As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!

10

Joel

26. dec. 2023

·

Overnattede 3 nætter

Beautiful property with excellent service. Stayed in a suite which had lots of space. There’s one set of elevators for guests so it was a long walk as our room was at the end of the property. Poolside service was the best. Food and drink prices were very high but I guess that’s the case for most high end properties.

6

Alexis M

23. jan. 2025

·

Overnattede 5 nætter

The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.

10

George

4. mar. 2025

·

Overnattede 10 nætter

Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.

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Service

Servicen modtager overvældende ros for varme, opmærksomhed og ekstraordinær indsats på tværs af alle afdelinger. Nogle anmeldelser nævner lejlighedsvis langsom restaurantbetjening eller problemer med ekstern transport.

Relaterede gæsteanmeldelser

10

Breonna

20. okt. 2025

·

Overnattede 4 nætter

The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.

10

Kyra

4. jul. 2024

·

Overnattede 8 nætter

What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.

10

Pablo B

17. aug. 2025

·

Overnattede 7 nætter

Beautiful property. Everyone is amazing. Restaurants are great. Make sure you research the condition of the gulf (seaweed) before you go.

10

DeeAnn

7. okt. 2024

·

Overnattede 4 nætter

5 star service and stay as expected. Did not disappoint.

10

Virginia

1. jan. 2026

·

Overnattede 1 nat

Next level. Best service from entry to exit.

10

OLIVIA

11. sep. 2023

·

Overnattede 5 nætter

Overall very good experience and lovely vacation. Had a couple hiccups; however the staff went over and beyond to ensure we were happy and had a great stay. If you are looking for a hotel to relax and getaway from all Cancun party vibe, this is the place to go!

10

Demira

24. maj 2025

·

Overnattede 7 nætter

The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!

10

Susan

27. aug. 2025

·

Overnattede 4 nætter

Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals

10

stefanie

19. jun. 2025

·

Overnattede 2 nætter

The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.

10

Girish

7. jan. 2025

·

Overnattede 1 nat

Fantastic service

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Lokation

Afsides, stille beliggenhed væk fra Cancúns hotelzone, ca. 20 til 40 minutter fra byens attraktioner og 20 til 30 minutter fra lufthavnen. Begrænsede nærliggende muligheder betyder dyre eller forudbestilte transportmuligheder, hvilket gør det bedre egnet til afslapning end natteliv.

Relaterede gæsteanmeldelser

10

Monique

7. mar. 2025

·

Overnattede 4 nætter

Transport must be set up days before or you may be late to event/excursion

10

Nikki

24. apr. 2024

·

Overnattede 5 nætter

Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.

8

Kamal

24. dec. 2024

·

Overnattede 4 nætter

The property is beautiful and luxurious, with significant investment clearly made in its construction. If you're 50 years old or seeking a peaceful retreat away from the hustle and bustle, this is an excellent choice. However, be aware that it's a 40-minute drive from the city, where most of the nightlife and action are located in the hotel zone. If you plan to stay here, having a car is essential, as transportation to the city can be costly—around $60 or 1,000 pesos per trip. Additionally, the hotel is not all-inclusive, and prices at the resort can be very expensive . For instance, a small pizza costs $20—so keep that in mind when budgeting for meal.

10

Sharon

15. aug. 2024

·

Overnattede 3 nætter

I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet

10

David

28. mar. 2025

·

Overnattede 4 nætter

Property and staff are great but nothing around the hotel.

10

Nicole

1. jun. 2024

·

Overnattede 5 nætter

Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.

8

Supan

11. dec. 2023

·

Overnattede 4 nætter

First let me start by saying the resort is absolutely gorgeous, secondly, the staff is like none other as the hotel lives up to their reputation. The restaurants were absolutely delicious and we did not have one bad meal. Now that being said, this hotel is not a party hotel and they lacked night entertainment. If you’re looking to party this is not the hotel for you. If you are newly married or looking for a private resort away from everything then this is the place for you. Asides of not having entertainment it was hard to get an Uber as the hotel pushed their taxi services. It cost 65$ one way to leave anywhere. Prebook your Ubers ahead of time. The resort is about 30 min away from downtown Cancun. So, if you’re looking for privacy and fine dining in a beautiful resort with top tier service this is the hotel for you. I would 💯 return. It is a lil pricey as dinners were 300$ but worth it. This hotel lives up to their reputation just know there is no night entertainment and you’re 30 min away from any action.

8

Leyla January

8. apr. 2024

·

Overnattede 2 nætter

El hotel está muy lindo. Buen nivel. Buen servicio. Pero está alejado, y tienen pocas opciones de transporte. el transporte es caro. Los taxis que asisten al hotel son viejos y en mal estado. Pero seguros.

10

Edvina

16. feb. 2025

·

Overnattede 3 nætter

The Waldorf Astoria Cancun is hands down the best hotel in Cancun, perfect for anyone looking to relax and unwind. Just a quick 20-30 minute drive from the airport, the resort feels like a true escape—far from the crowds and noise. The atmosphere is serene, the amenities are top-notch, and the service is truly exceptional. I haven’t heard a single guest complain about anything! A special shoutout to Francisco at J’AO for the amazing dining experience, Marcus for keeping our room immaculate every day, and Julio by the pool for his outstanding service. Whether you’re looking for luxury, comfort, or pure relaxation, this is the place to be. Can’t wait to return!

10

George

4. mar. 2025

·

Overnattede 10 nætter

Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.

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Spisning

Madens kvalitet roses ofte på tværs af restauranter og ved poolen. Flere gæster fremhæver høje priser og begrænset mangfoldighed på stedet for længere ophold, med lejlighedsvise rapporter om langsom betjening eller et skuffende room service-måltid.

Relaterede gæsteanmeldelser

10

Breonna

20. okt. 2025

·

Overnattede 4 nætter

The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.

10

Sally

23. nov. 2024

·

Overnattede 5 nætter

Beautiful property, very relaxing and the staff were so kind and hospitable. Food was fantastic in all of the restaurants. If you want somewhere very quiet, relaxing and luxurious this is the place.

10

James

20. jan. 2025

·

Overnattede 4 nætter

Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.

10

ALFREDO

25. dec. 2024

·

Overnattede 4 nætter

Excelente hotel y servicio solamente tomar en cuenta que los restaurantes son caros pero muy buena comida

10

Demira

24. maj 2025

·

Overnattede 7 nætter

The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!

6

Ernesto Dominguez

29. nov. 2025

·

Overnattede 3 nætter

The food, to expensive and very limited

10

Damon

10. aug. 2024

·

Overnattede 7 nætter

Top notch all-around. Just be aware that it’s expensive on top of your room rate. Family of 4 will be spending $600/day on food and beverage. However, food was excellent too.

10

stefanie

19. jun. 2025

·

Overnattede 2 nætter

The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.

6

Alexis M

23. jan. 2025

·

Overnattede 5 nætter

The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.

8

Ahmed

28. dec. 2022

·

Overnattede 19.348 nætter

The property itself is very nice. The rooms are excellent (including views) and the soaking tub is a nice perk. The pools and the area surrounding the pools are probably the highlight of the resort. Service was excellent most of the time but it was also somewhat hit or miss at the same time. The thing we liked least about our stay was the lack of dining options and the overpriced food in general. Spending $350 per day to eat the same things over and over (two parents two children) was not ideal. Nice for a long weekend but if you're spending 4-7 nights, it can get really repetitive.

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Måned	Gennemsnitlig pris
januar	831 US$
februar	818 US$
marts	699 US$
april	741 US$
maj	642 US$
juni	533 US$
juli	493 US$
august	505 US$
september	464 US$
oktober	467 US$
november	585 US$
december	843 US$

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $1.012	20 $1.012	21 $945	22 $806	23 $804	24 $804
25 $544	26 $804	27 $895	28 $810	29 $895	30 $895	31 $767

sø.	ma.	ti.	on.	to.	fr.	lø.
1 $894	2 $895	3 $895	4 $895	5 $809	6 $895	7 $809
8 $809	9 $894	10 $809	11 $809	12	13	14
15 $895	16 $980	17 $895	18 $895	19 $895	20 $980	21 $895
22 $980	23 $895	24 $895	25 $895	26 $895	27 $894	28 $895
29 $809	30

Waldorf Astoria Riviera Maya, an All-Inclusive Experience

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Deluxe-værelse - 2 queensize-senge - balkon - ved havet

Suite - 1 kingsize-seng - balkon - ved havet

Suite - 1 kingsize-seng - balkon - hjørneværelse

Værelse - 1 kingsize-seng (Swim up)

Værelse - 2 queensize-senge - balkon - ved havet

Suite - flere senge - balkon (Connecting Room)

Værelse - 1 kingsize-seng - balkon - ved havet

Værelse - 2 queensize-senge (Swim up)

Suite - 2 dobbeltsenge (Riviera)

Værelse - flere senge - balkon (Connecting Room)

Suite - 2 dobbeltsenge (Amai)

Suite - 1 dobbeltseng - balkon - hjørneværelse (Master Suite, Swim up)

Deluxe-suite - 1 kingsize-seng - balkon - ved havet

Værelse - 2 queensize-senge - tilpasset personer med nedsat mobilitet - balkon (Roll In Shower)

Deluxe-værelse - 1 kingsize-seng - balkon - ved havet

Værelse - 1 kingsize-seng - tilpasset personer med nedsat mobilitet - balkon (Roll In Shower)

Presidential-suite - 2 dobbeltsenge - balkon - ved havet

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