Name: Waldorf Astoria Riviera Maya, an All-Inclusive Experience
Address: Carretera Federal 307 Kilometro 333, Cancún, Estado de Quintana Roo, MX
Price range: 544 US$–1011 US$ per night
Rating: 9.03

Opiniones de los huéspedes

En Waldorf Astoria Riviera Maya, los viajeros elogian constantemente el servicio excepcional y atento, así como las habitaciones hermosas y espaciosas con vistas al océano y piscinas privadas, disfrutando de tranquilas piscinas y un excelente spa, a la vez que señalan precios elevados y una ubicación relativamente remota y tranquila.

Muchos huéspedes adoran la comida, pero varias reseñas mencionan una variedad limitada en las opciones gastronómicas del hotel. Las condiciones de la playa varían según la época del año y las algas marinas, y el océano puede no tener el azul caribeño cristalino que algunos esperan. Algunos comentarios mencionan problemas menores de mantenimiento o ruido. En general, espere una estancia de lujo centrada en la relajación, más que en la vida nocturna.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Las piscinas relajantes y un excelente spa destacan, y algunos huéspedes señalan un gimnasio bien equipado.

Reseñas de huéspedes relacionadas

10

Miledys

14 jul 2023

·

Se alojó 4 noches

The hotel is beautiful and the service was great. The staff were very friendly and welcoming. I like the high quality food and beverages that were served. My time there was very relaxing. The spa was very clean and comforting. I would definitely plan another trip and stay at this location.

10

Emily

4 mar 2024

·

Se alojó 2 noches

The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10

10

Amy

16 abr 2025

·

Se alojó 3 noches

Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.

10

James

20 ene 2025

·

Se alojó 4 noches

Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.

10

David

28 mar 2023

·

Se alojó 5 noches

The hotel was great. Two beautiful pools and next to the ocean. The restaurants were very good and the service was extraordinary. It’s a great hotel and brand new. Just opened in November 2022.

10

Jacqueline

16 mar 2025

·

Se alojó 3 noches

Beautiful , luxurious property and amazing pools. Dinners were great with live music every night. Would go back again!

10

Byron

13 oct 2024

·

Se alojó 2 noches

Absolutely beautiful part property in a newly developed portion of the beach. It is extremely calm and tranquil and very relaxing. The staff here is amazing and bend over backwards to make you feel comfortable and address you ever need before you even think of it. It is a wonderful place for a relaxing vacation and I hope to come back soon.

10

brenda Lynn

22 ago 2025

·

Se alojó 4 noches

I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.

6

Alexis M

23 ene 2025

·

Se alojó 5 noches

The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.

10

George

4 mar 2025

·

Se alojó 10 noches

Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las habitaciones y los alrededores se describen ampliamente como muy limpios, con un servicio de limpieza atento. Algunas reseñas mencionan problemas de mantenimiento o condiciones de la playa afectadas por las algas marinas.

Reseñas de huéspedes relacionadas

6

Kader

8 dic 2024

·

Se alojó 7 noches

Beautiful property but huge maintenance issues. It was raining in the restaurant twice because of leak from room upstairs. Price at restaurant are more expensive than the most expensive restaurants in NYC. Impossible to eat out because their is nothing within 30min.

10

Miledys

14 jul 2023

·

Se alojó 4 noches

The hotel is beautiful and the service was great. The staff were very friendly and welcoming. I like the high quality food and beverages that were served. My time there was very relaxing. The spa was very clean and comforting. I would definitely plan another trip and stay at this location.

10

Siba

19 sept 2025

·

Se alojó 5 noches

Waldorf Astoria riviera maya one of the cleanest hotel I have been in ,,very lovely staff and helpful ..I highly recommend and sure will be back soon

10

Seok Woo

22 dic 2024

·

Se alojó 3 noches

Very clean place. Excellent staff service.

10

Monica

22 ago 2023

·

Se alojó 3 noches

The property is Beautiful!!! Rooms are spacious and very clean.

2

Bracha

22 jul 2025

·

Se alojó 1 noche

THE BEACH AND POOL AMMENITIES WERE REALLY DIRTY. BEACH WAS BROWN AND THE SMELL WAS TERRIBLE I COULD NOT ENJOY MY STAY

10

Sommer

4 dic 2024

·

Se alojó 3 noches

Customer service was excellent and the grounds were kept very neat and clean.

10

Samuel

13 ene 2025

·

Se alojó 6 noches

We spent a week here and all we can say is wow. From the drive up to the entrance you’ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that you’ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, you’re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, you’ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzzi’s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.

2

Ricardo

7 nov 2022

·

evita este hotel o tus vacaciones seran lo peor un hotel nuevo los cuartos huelen a humedad a pintura no limpian los cuartos la disque gerenta alejandra nos iba hacer el fsvor de cambiar de habitacion claro despues de las 10 pm sucio todo ahorrate una mala experiencia

10

brenda Lynn

22 ago 2025

·

Se alojó 4 noches

I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones espaciosas y elegantes con vistas al océano y piscinas privadas son frecuentemente elogiadas, junto con ropa de cama cómoda y distribuciones cuidadosas. Algunos huéspedes notaron ruido de las habitaciones adyacentes y problemas menores como persianas difíciles de manejar o piscinas frías.

Reseñas de huéspedes relacionadas

10

Breonna

20 oct 2025

·

Se alojó 4 noches

The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.

10

Emily

4 mar 2024

·

Se alojó 2 noches

The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10

10

Samuel

13 ene 2025

·

Se alojó 6 noches

We spent a week here and all we can say is wow. From the drive up to the entrance you’ll be blown away. The main lobby alone is an exceptional experience all by itself. The building is an architectural masterpiece. As a business owner in real estate development, sales and marketing I have to say that our experience here was inspirational. From the bell men to the entire staff, I can assure you that you’ll be impressed. Their entire staff is well trained to give topnotch service with a smile at all times. When we arrived the lady manager that welcomed us was just amazing. She assisted us and gave us as much information as needed. They have 3 exceptional restaurants that you can visit. All offering a wide range of culinary experiences. Alongside this, you’re able to order room service at extended time periods with a good variety of food options. The rooms are not just clean, they are beyond clean. The incredible smell flows through the entire property to the rooms. The impressive granite flooring flows throughout the room to the shower and countertops. The blend of sky blue and gold makes you feel like royalty having the 5 star experience of a lifetime. The room decor with gold finishes will take your breath away. If you love design and decor, you’ll love the rooms here and no aspect of the layout will disappoint. To top it all off is having private jacuzzi’s in every room. The outdoor oasis and spa areas will blow your mind. The views from every room is heavenly.

8

Henry

28 oct 2024

·

Se alojó 7 noches

# Oct 26, 2024 at 11:40\u202fAM The Waldorf Cancun is an absolutely wonderful hotel and we thoroughly enjoyed staying with you all. What was most striking was the staff there, who all made us feel incredibly welcome and well taken care of. Below you will find a list and brief description of the hotel members that stuck out to us most strongly. In terms of complaints, our major complaint was the last two nights of our stay. Another group of guests was put adjacent to us. They had two small children, and the baby cried intensely all night. There was also extremely loud snoring. I don’t know if the walls are just thin, or if it was the fact that the rooms are conjoining, but either way it was unsettling and made it very difficult to sleep. Unfortunately, it really soured the last leg of our stay a bit. We also felt like we were in a bit of a moral quandary. We did not want to move rooms, as we had been in our current room for 4 nights already and were very settled. We also did not want to call and request that they be moved, as they seemed to have plenty on their plate (their baby would not stop crying), so we thought it best to just power through and let you all know in the review. Other minor complaints. The shades in the room did not always work and were a little finicky. I thought that the hydrotherapy should have been included in the room rate on a first come first serve basis. I would have liked to have a fire stick in the room without having to request it, and more food ch

10

Lisa

31 ago 2025

·

Se alojó 3 noches

The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.

10

Susan

27 ago 2025

·

Se alojó 4 noches

Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals

10

Candice

24 ago 2024

·

Se alojó 4 noches

As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!

10

Joel

26 dic 2023

·

Se alojó 3 noches

Beautiful property with excellent service. Stayed in a suite which had lots of space. There’s one set of elevators for guests so it was a long walk as our room was at the end of the property. Poolside service was the best. Food and drink prices were very high but I guess that’s the case for most high end properties.

6

Alexis M

23 ene 2025

·

Se alojó 5 noches

The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.

10

George

4 mar 2025

·

Se alojó 10 noches

Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio recibe elogios abrumadores por su calidez, atención y dedicación en todos los departamentos. Algunas reseñas mencionan un servicio de restaurante ocasionalmente lento o problemas con el transporte subcontratado.

Reseñas de huéspedes relacionadas

10

Breonna

20 oct 2025

·

Se alojó 4 noches

The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.

10

Kyra

4 jul 2024

·

Se alojó 8 noches

What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.

10

Pablo B

17 ago 2025

·

Se alojó 7 noches

Beautiful property. Everyone is amazing. Restaurants are great. Make sure you research the condition of the gulf (seaweed) before you go.

10

DeeAnn

7 oct 2024

·

Se alojó 4 noches

5 star service and stay as expected. Did not disappoint.

10

Virginia

1 ene 2026

·

Se alojó 1 noche

Next level. Best service from entry to exit.

10

OLIVIA

11 sept 2023

·

Se alojó 5 noches

Overall very good experience and lovely vacation. Had a couple hiccups; however the staff went over and beyond to ensure we were happy and had a great stay. If you are looking for a hotel to relax and getaway from all Cancun party vibe, this is the place to go!

10

Demira

24 may 2025

·

Se alojó 7 noches

The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!

10

Susan

27 ago 2025

·

Se alojó 4 noches

Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals

10

stefanie

19 jun 2025

·

Se alojó 2 noches

The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.

10

Girish

7 ene 2025

·

Se alojó 1 noche

Fantastic service

¿Te ha sido útil?

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Ubicación

Ubicación apartada y tranquila, lejos de la zona hotelera de Cancún, a unos 20 o 40 minutos de las atracciones de la ciudad y de 20 a 30 minutos del aeropuerto. Las opciones cercanas limitadas significan transporte costoso o preestablecido, lo que lo hace mejor para la relajación que para la vida nocturna.

Reseñas de huéspedes relacionadas

10

Monique

7 mar 2025

·

Se alojó 4 noches

Transport must be set up days before or you may be late to event/excursion

10

Nikki

24 abr 2024

·

Se alojó 5 noches

Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.

8

Kamal

24 dic 2024

·

Se alojó 4 noches

The property is beautiful and luxurious, with significant investment clearly made in its construction. If you're 50 years old or seeking a peaceful retreat away from the hustle and bustle, this is an excellent choice. However, be aware that it's a 40-minute drive from the city, where most of the nightlife and action are located in the hotel zone. If you plan to stay here, having a car is essential, as transportation to the city can be costly—around $60 or 1,000 pesos per trip. Additionally, the hotel is not all-inclusive, and prices at the resort can be very expensive . For instance, a small pizza costs $20—so keep that in mind when budgeting for meal.

10

Sharon

15 ago 2024

·

Se alojó 3 noches

I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet

10

David

28 mar 2025

·

Se alojó 4 noches

Property and staff are great but nothing around the hotel.

10

Nicole

1 jun 2024

·

Se alojó 5 noches

Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.

8

Supan

11 dic 2023

·

Se alojó 4 noches

First let me start by saying the resort is absolutely gorgeous, secondly, the staff is like none other as the hotel lives up to their reputation. The restaurants were absolutely delicious and we did not have one bad meal. Now that being said, this hotel is not a party hotel and they lacked night entertainment. If you’re looking to party this is not the hotel for you. If you are newly married or looking for a private resort away from everything then this is the place for you. Asides of not having entertainment it was hard to get an Uber as the hotel pushed their taxi services. It cost 65$ one way to leave anywhere. Prebook your Ubers ahead of time. The resort is about 30 min away from downtown Cancun. So, if you’re looking for privacy and fine dining in a beautiful resort with top tier service this is the hotel for you. I would 💯 return. It is a lil pricey as dinners were 300$ but worth it. This hotel lives up to their reputation just know there is no night entertainment and you’re 30 min away from any action.

8

Leyla January

8 abr 2024

·

Se alojó 2 noches

El hotel está muy lindo. Buen nivel. Buen servicio. Pero está alejado, y tienen pocas opciones de transporte. el transporte es caro. Los taxis que asisten al hotel son viejos y en mal estado. Pero seguros.

10

Edvina

16 feb 2025

·

Se alojó 3 noches

The Waldorf Astoria Cancun is hands down the best hotel in Cancun, perfect for anyone looking to relax and unwind. Just a quick 20-30 minute drive from the airport, the resort feels like a true escape—far from the crowds and noise. The atmosphere is serene, the amenities are top-notch, and the service is truly exceptional. I haven’t heard a single guest complain about anything! A special shoutout to Francisco at J’AO for the amazing dining experience, Marcus for keeping our room immaculate every day, and Julio by the pool for his outstanding service. Whether you’re looking for luxury, comfort, or pure relaxation, this is the place to be. Can’t wait to return!

10

George

4 mar 2025

·

Se alojó 10 noches

Property is beautiful and we tried all the restaurants, presentation and food was exceptional. It’s quiet and a 20 minute cab ride into Cancun if you want to explore further. Our room faced the ocean as most of them are Ocean front. The rooms are well appointed and a large shower that opens up to a plunge pool. It’s a very romantic hotel and we have stayed at many Waldorfs around the world, and we have never been disappointed. I read reviews about how expensive the food was, which I found was reasonable for the quality and for the Waldorf. The beach is walkable and the Ocean is not clear blue waters, but it’s private and the pools at the hotel make up for it. We enjoyed our stay but if you want variety and more stimulation this may not be the place to stay. For us it was about tranquility, sun and just enjoying the luxury experience of the Waldorf.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

La calidad de la comida es frecuentemente elogiada en todos los restaurantes y junto a la piscina. Varios huéspedes destacan los precios elevados y la variedad limitada en el hotel para estancias más largas, con informes ocasionales de servicio lento o una comida a room service decepcionante.

Reseñas de huéspedes relacionadas

10

Breonna

20 oct 2025

·

Se alojó 4 noches

The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.

10

Sally

23 nov 2024

·

Se alojó 5 noches

Beautiful property, very relaxing and the staff were so kind and hospitable. Food was fantastic in all of the restaurants. If you want somewhere very quiet, relaxing and luxurious this is the place.

10

James

20 ene 2025

·

Se alojó 4 noches

Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.

10

ALFREDO

25 dic 2024

·

Se alojó 4 noches

Excelente hotel y servicio solamente tomar en cuenta que los restaurantes son caros pero muy buena comida

10

Demira

24 may 2025

·

Se alojó 7 noches

The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!

6

Ernesto Dominguez

29 nov 2025

·

Se alojó 3 noches

The food, to expensive and very limited

10

Damon

10 ago 2024

·

Se alojó 7 noches

Top notch all-around. Just be aware that it’s expensive on top of your room rate. Family of 4 will be spending $600/day on food and beverage. However, food was excellent too.

10

stefanie

19 jun 2025

·

Se alojó 2 noches

The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.

6

Alexis M

23 ene 2025

·

Se alojó 5 noches

The SPA = PERFECTION. All aspects from décor, service, cleanliness, level of detail, everything was 10/10. Worth every dollar and is a must. The lobby staff was excellent, helping with our luggage and transportation the whole week. We had a swim up room and the pool was FREEZING cold with no way to be heated. There is a tiny plunge pool that could be heated, but it only fits 2 people comfortably. At JAO, we had the guac appetizer (delicious), fish beef tacos (underwhelming), especially for being over $30 USD for 3 small tacos. We were 1 of 3 tables and service was extremely slow… took 20 minutes just to get our drinks. The pool consistently had the best service-10/10 everyday. However, we ordrered regular margs ($19 USD) with reposado tequila. We werfe charged a ~$3 upgrade per drink for the repo, AND each drink had an additional “prep fee” of ~$5 USD. Scam- Makes zero sense. For room service we ordered 2 “prime” burgers (a staggering $34 each) and fettuccine ($19) add shrimp ($18). All items were horrible. The pasta and shrimp tasted like cardboard, unseasoned. The burger was NOT “prime” quality and completely burnt. A few bites in, we called and had them remove it and refund us the money, which they did politely. That night, at 1:30 am as we are trying to sleep, this awful loud sound started roaring outside. They were power washing near the pool. Why on earth would you choose that time to do it? Chaya had the slowest/worst service and food was mediocre.

8

Ahmed

28 dic 2022

·

Se alojó 19.348 noches

The property itself is very nice. The rooms are excellent (including views) and the soaking tub is a nice perk. The pools and the area surrounding the pools are probably the highlight of the resort. Service was excellent most of the time but it was also somewhat hit or miss at the same time. The thing we liked least about our stay was the lack of dining options and the overpriced food in general. Spending $350 per day to eat the same things over and over (two parents two children) was not ideal. Nice for a long weekend but if you're spending 4-7 nights, it can get really repetitive.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	831 US$
febrero	818 US$
marzo	699 US$
abril	741 US$
mayo	642 US$
junio	533 US$
julio	493 US$
agosto	505 US$
septiembre	464 US$
octubre	467 US$
noviembre	585 US$
diciembre	843 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $1011	20 $1011	21 $945	22 $806	23 $803	24 $803
25 $544	26 $803	27 $894	28 $809	29 $894	30 $894	31 $766

DO	LU	MA	MI	JU	VI	SA
1 $894	2 $894	3 $894	4 $894	5 $809	6 $894	7 $809
8 $809	9 $894	10 $809	11 $809	12	13	14
15 $894	16 $979	17 $894	18 $894	19 $894	20 $979	21 $894
22 $979	23 $894	24 $894	25 $894	26 $894	27 $894	28 $894
29 $809	30

Waldorf Astoria Riviera Maya, an All-Inclusive Experience

Precios para Waldorf Astoria Riviera Maya, an All-Inclusive Experience

Precios medios mensuales

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Opciones de habitación

Habitación Deluxe, 2 camas de matrimonio, balcón, frente al mar

Suite, 1 cama de matrimonio grande, balcón, frente al mar

Suite, 1 cama de matrimonio grande, balcón, en esquina

Habitación, 1 cama de matrimonio grande (Swim up)

Habitación, 2 camas de matrimonio, balcón, frente al mar

Suite, varias camas, balcón (Connecting Room)

Habitación, 1 cama de matrimonio grande, balcón, frente al mar

Habitación, 2 camas de matrimonio (Swim up)

Suite, 2 camas dobles (Riviera)

Habitación, varias camas, balcón (Connecting Room)

Suite, 2 camas dobles (Amai)

Suite, 1 cama doble, balcón, en esquina (Master Suite, Swim up)

Suite Deluxe, 1 cama de matrimonio grande, balcón, frente al mar

Habitación, 2 camas de matrimonio, accesible en silla de ruedas, balcón (Roll In Shower)

Habitación Deluxe, 1 cama de matrimonio grande, balcón, frente al mar

Habitación, 1 cama de matrimonio grande, accesible en silla de ruedas, balcón (Roll In Shower)

Suite presidencial, 2 camas dobles, balcón, frente al mar

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