Villa del Palmar Cancun All Inclusive Beach Resort & Spa
From
436 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
436 $US
/nuit
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 5 piscines extérieures, 4 bains à remous et un sauna. Une navette payante vous conduit dans les principales destinations aux alentours de l'hébergement.
Services de l'établissement
Les équipements et services proposés incluent un service de location de limousines/berlines, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Vous profiterez de repas savoureux à La Casona STK , le restaurant de Villa del Palmar Cancun All Inclusive Beach Resort & Spa qui dispose également d'un snack bar/épicerie fine. Détendez-vous devant un verre au bar à la plage ou dans un des 5 bars/lounges de l'hébergement.
Chambres
Avec une décoration personnalisée, les 415 chambres de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision à écran plat. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Les chambres sont dotées d'un balcon aménagé. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Les salles de bain comprennent des articles de toilette gratuits et un sèche-cheveux.
Emplacement
Punta Sam et ses environs ne manquent pas de choses à découvrir : Villa del Palmar Cancun All Inclusive Beach Resort & Spa vous fait profiter d'un séjour au bord de la plage et se trouve à moins de 15 minutes en voiture de Ferry Ultramar Puerto Juárez et Centre commercial Plaza Las Americas Cancún.
À proximité
Gare maritime Punta Sam(0.5 miles)
Plage de Punta Sam(0.5 miles)
Plage Mujeres(1.2 miles)
Site archéologique d'El Meco(1.6 miles)
Musée sous-marin de Cancún(1.8 miles)
Plage El Niño(2.7 miles)
Playa Mujeres Golf Club(2.8 miles)
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc(2.7 miles)
Ferry Ultramar Puerto Juárez(3.6 miles)
Jetée de Gran Puerto(3.8 miles)
Garrafón Natural Reef Park (parc à thème)(3.9 miles)
Musée Iconographique de la Carrera Panamericana(4.5 miles)
Port d'Isla Mujeres(5.1 miles)
Plage du Nord(5.3 miles)
Lettres géantes d’Isla Mujeres(5.3 miles)
L'aéroport principal le plus proche est : Aéroport international de Cancún (CUN)(16.8 miles)
Navette aéroport
Sauna
Ascenseur
Service de voiturier
Personnel multilingue
Coffre-fort
Emplacement
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, Isla Mujeres, Quintana Roo, Mexique
Gare maritime Punta Sam (0.5 miles)
Plage de Punta Sam (0.5 miles)
Plage Mujeres (1.2 miles)
Site archéologique d'El Meco (1.6 miles)
Musée sous-marin de Cancún (1.8 miles)
Plage El Niño (2.7 miles)
Options de chambre
15
Chambre, 1 chambre, vue océan
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
1148 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
7
Chambre, 2 chambres, en front de mer
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Canapé-Lit
Couchages 6
2723 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
15
Suite, 2 chambres, vue océan
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 6
1690 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
7
Two Bedroom Loft
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Canapé-Lit
Couchages 6
2210 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
8
Chambre Deluxe, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
538 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre Deluxe, 2 grands lits
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
538 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
8
Three Bedroom Ocean Front
Détails de la chambre
2 Très Grands Lits Doubles
et 2 Grands Lits Doubles
Couchages 8
4628 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
12
Suite, 2 chambres
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 6
1689 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
6
Chambre Deluxe, 2 grands lits, vue océan
Détails de la chambre
2 Grands Lits Doubles
Couchages 3
538 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
7
Chambre Deluxe, 1 très grand lit, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
538 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
11
Chambre, 1 chambre
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
1152 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
7
Two Bedroom Penthouse
Détails de la chambre
2 Très Grands Lits Doubles
et 1 Canapé-Lit
Couchages 6
3315 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
7
Three Bedroom Loft
Détails de la chambre
2 Très Grands Lits Doubles
et 2 Grands Lits Doubles
Couchages 8
3500 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
Avis des voyageurs sur Villa del Palmar Cancun All Inclusive Beach Resort & Spa
9
Superbe
Basé sur 1 540 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Villa del Palmar Cancun All Inclusive Beach Resort & Spa, les voyageurs soulignent le service attentionné, les suites spacieuses avec une vue magnifique, les nombreuses piscines et les équipements orientés famille, ainsi qu'une nourriture généralement bonne, des terrains propres et une ambiance détendue et discrète.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Villa del Palmar Cancun All Inclusive Beach Resort & Spa, les voyageurs soulignent le service attentionné, les suites spacieuses avec une vue magnifique, les nombreuses piscines et les équipements orientés famille, ainsi qu'une nourriture généralement bonne, des terrains propres et une ambiance détendue et discrète.
Les inconvénients courants incluent la nécessité de signer les reçus et une pression perçue pour laisser un pourboire même avec les forfaits tout compris, la difficulté d'obtenir des réservations au restaurant avec le buffet limité en grande partie au petit-déjeuner, et les propositions insistantes de vente d'appartements avec temps partagé. L'emplacement est calme et un peu éloigné de la Zone Hôtelière, mais il est pratique pour le ferry vers Isla Mujeres ; l'état de la plage peut être affecté par les algues. Les clients signalent également des problèmes d'entretien occasionnels, tels que des problèmes de climatisation ou de pression de l'eau, ainsi qu'une pénurie de chaises longues ou d'ombre. Attendez-vous à un séjour détendu et familial si vous planifiez vos repas à l'avance.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
On apprécie les nombreuses piscines et jacuzzis, le club pour enfants, le spa, la salle de sport et les activités de plage comme les kayaks, les paddles et un parcours gonflable ; les terrains sont bien entretenus. Des plaintes récurrentes mentionnent un manque de transats/parasols et la réservation précoce des chaises.
Avis de voyageur à ce sujet
10
JANNESA
17 mars 2025
·
A séjourné 3 nuits
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.
10
Tatyana
13 févr. 2025
·
A séjourné 5 nuits
We had an amazing stay at this hotel and would absolutely it! Pros: • The heated pool and multiple Jacuzzis made swimming enjoyable at any time of the day. • The hotel has separate pools for adults, families, and young children, which was great for different preferences. • Room upgrade—we were upgraded to a one-bedroom apartment, which was the best thing ever! We had a stunning ocean view, though the living room was a bit noisy due to the generators in the back. Fortunately, this did not bother the kids Helpful Tips: 1. Take the cargo ship to Isla Mujeres —It’s only $30 per adult round-trip and just a four-minute walk from the hotel. The ship is large, super stable, and you won’t feel the waves at all. It’s a much better experience than the smaller, expensive boats we saw sailing by. 2. Book restaurant before your trip—When we arrived, the earliest available dinner reservation was 9 PM for the rest of our stay. I recommend booking at least two weeks in advance. However, we got lucky by asking in person about cancellations and managed to dine at 7:30 PM one night and 8 PM another night. 3. Timeshare presentation—The hotel offers free gifts for attending a presentation, but it takes around three hours. If you’re not interested, just politely decline—they aren’t pushy at all. 4. Pool chairs go fast!—People reserve poolside chairs by 8 AM, so if you want a good spot, wake up early to claim one. There aren’t enough for the hotel’s capacity.
We had an amazing stay at this hotel and would absolutely it! Pros: • The heated pool and multiple Jacuzzis made swimming enjoyable at any time of the day. • The hotel has separate pools for adults, families, and young children, which was great for different preferences. • Room upgrade—we were upgraded to a one-bedroom apartment, which was the best thing ever! We had a stunning ocean view, though the living room was a bit noisy due to the generators in the back. Fortunately, this did not bother the kids Helpful Tips: 1. Take the cargo ship to Isla Mujeres —It’s only $30 per adult round-trip and just a four-minute walk from the hotel. The ship is large, super stable, and you won’t feel the waves at all. It’s a much better experience than the smaller, expensive boats we saw sailing by. 2. Book restaurant before your trip—When we arrived, the earliest available dinner reservation was 9 PM for the rest of our stay. I recommend booking at least two weeks in advance. However, we got lucky by asking in person about cancellations and managed to dine at 7:30 PM one night and 8 PM another night. 3. Timeshare presentation—The hotel offers free gifts for attending a presentation, but it takes around three hours. If you’re not interested, just politely decline—they aren’t pushy at all. 4. Pool chairs go fast!—People reserve poolside chairs by 8 AM, so if you want a good spot, wake up early to claim one. There aren’t enough for the hotel’s capacity.
10
Kimiko
14 avr. 2025
·
A séjourné 7 nuits
Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.
Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.
10
Richard Eugene
25 mars 2025
·
A séjourné 5 nuits
We have stayed at Villa more than a dozen times and have always been pleased. The only complaint is that they need more lounge chairs around ALL the pool areas as well as the beach. When the resort is anywhere near capacity seating is a real problem at the beach and pool(s) area.
We have stayed at Villa more than a dozen times and have always been pleased. The only complaint is that they need more lounge chairs around ALL the pool areas as well as the beach. When the resort is anywhere near capacity seating is a real problem at the beach and pool(s) area.
10
Leonid
1 déc. 2024
·
A séjourné 6 nuits
Excellent family resort, older property but very well maintained. We received a room upgrade which was very convenient. Service is consistently excellent throughout. Beach is much better than what we read in reviews.
Excellent family resort, older property but very well maintained. We received a room upgrade which was very convenient. Service is consistently excellent throughout. Beach is much better than what we read in reviews.
10
Jain
2 août 2025
·
A séjourné 4 nuits
They rocked it in the rooms! We loved the personal items and snacks and drinks that were replaced daily and included in the resort fees. The pools were quiet even though there were kiddos swimming around. LOVED that the pools were open after dark! YES!!!!
They rocked it in the rooms! We loved the personal items and snacks and drinks that were replaced daily and included in the resort fees. The pools were quiet even though there were kiddos swimming around. LOVED that the pools were open after dark! YES!!!!
10
Joseph
25 mars 2025
·
Rooms were great, service was great, food was good, wish there were more chairs with shade. All were claimed before 9am
Rooms were great, service was great, food was good, wish there were more chairs with shade. All were claimed before 9am
10
Gregory
25 mars 2025
·
A séjourné 5 nuits
Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!
Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!
10
Courtney
11 sept. 2025
·
A séjourné 6 nuits
The staff were very friendly! The spa was amazing! We definitely will be back
The staff were very friendly! The spa was amazing! We definitely will be back
10
Mateusz
23 juil. 2025
·
A séjourné 4 nuits
Beautiful, beautiful hotel, with the most friendly staff that treats you like a family. Family friendly, clean, with huge selection of delicious food. Amazing hotel.
Beautiful, beautiful hotel, with the most friendly staff that treats you like a family. Family friendly, clean, with huge selection of delicious food. Amazing hotel.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propriété et les chambres sont généralement très propres, avec un service de ménage régulier et des terrains bien entretenus. Certains clients ont noté des problèmes tels qu'une odeur d'eau, des parasites occasionnels ou de la moisissure.
Avis de voyageur à ce sujet
10
Natalia A
3 août 2025
·
A séjourné 4 nuits
This property was great. Every space of the property was clean, accessible, food options are awesome and the staff provides great customer service.
This property was great. Every space of the property was clean, accessible, food options are awesome and the staff provides great customer service.
6
Venkatramu S
2 sept. 2025
·
A séjourné 4 nuits
Bugs, mold in bathroom, no proper communication.
Bugs, mold in bathroom, no proper communication.
10
Rachel abigail
11 févr. 2025
·
A séjourné 6 nuits
The staff made you feel like you’re a rock star we loved that. The only think is the shower tub was not cleaned very well and the sheets had stains before we sleep on the bed. Otherwise everything else was amazing .
The staff made you feel like you’re a rock star we loved that. The only think is the shower tub was not cleaned very well and the sheets had stains before we sleep on the bed. Otherwise everything else was amazing .
10
Jaymie
18 oct. 2025
·
A séjourné 7 nuits
The resort staff were all excellent. The food was delicious and the beach was clean
The resort staff were all excellent. The food was delicious and the beach was clean
10
Szymon
10 juil. 2025
·
A séjourné 6 nuits
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
10
David
21 oct. 2025
·
A séjourné 6 nuits
Our stay at this resort was nothing short of amazing! From the moment we arrived, the staff was incredibly warm, welcoming, and genuinely hospitable. They went above and beyond to make sure every detail of our visit was perfect — from arranging special touches in our room to helping us plan activities during our stay. The food was absolutely exceptional — every meal was fresh, beautifully presented, and bursting with flavor. Whether it was breakfast by the pool or dinner at their signature restaurant, the dining experience truly exceeded our expectations. The resort itself is stunning — beautifully maintained grounds, spotless rooms, and breathtaking views that make it impossible not to relax. The amenities were top-notch as well: the spa was tranquil and luxurious, the pool area was serene, and there were plenty of fun activities for all ages. What really stood out, though, was the genuine care and attention from the entire team. They didn’t just provide great service — they made us feel like family. We left feeling refreshed, pampered, and already planning our return. Highly recommend this resort to anyone looking for a perfect blend of comfort, luxury, and heartfelt hospitality.
Our stay at this resort was nothing short of amazing! From the moment we arrived, the staff was incredibly warm, welcoming, and genuinely hospitable. They went above and beyond to make sure every detail of our visit was perfect — from arranging special touches in our room to helping us plan activities during our stay. The food was absolutely exceptional — every meal was fresh, beautifully presented, and bursting with flavor. Whether it was breakfast by the pool or dinner at their signature restaurant, the dining experience truly exceeded our expectations. The resort itself is stunning — beautifully maintained grounds, spotless rooms, and breathtaking views that make it impossible not to relax. The amenities were top-notch as well: the spa was tranquil and luxurious, the pool area was serene, and there were plenty of fun activities for all ages. What really stood out, though, was the genuine care and attention from the entire team. They didn’t just provide great service — they made us feel like family. We left feeling refreshed, pampered, and already planning our return. Highly recommend this resort to anyone looking for a perfect blend of comfort, luxury, and heartfelt hospitality.
10
Noe Damian
21 août 2024
·
A séjourné 7 nuits
Water has an awful smell. When you shower to brushing ur teeths. Water had a bad smell thru out all our stay. Overall i had a great experience and staff made it awesome. I will definitely be back.
Water has an awful smell. When you shower to brushing ur teeths. Water had a bad smell thru out all our stay. Overall i had a great experience and staff made it awesome. I will definitely be back.
10
Tanya Ann
5 mars 2025
·
A séjourné 4 nuits
I cant say enough about the great staff and hospitality at the resort! From the time we arrived, until the time we left, any needs we had, were immediately addressed and resolved. Housekeeping was on par. Very clean rooms and linens always restocked. Grounds crew did a great job with landscaping and keeping the resort looking well groomed. Wait staff was wonderful!!!! A drink was always a step away as well as food orders. Will definitely return. Thank you Villa del Palmar Cancun!!!
I cant say enough about the great staff and hospitality at the resort! From the time we arrived, until the time we left, any needs we had, were immediately addressed and resolved. Housekeeping was on par. Very clean rooms and linens always restocked. Grounds crew did a great job with landscaping and keeping the resort looking well groomed. Wait staff was wonderful!!!! A drink was always a step away as well as food orders. Will definitely return. Thank you Villa del Palmar Cancun!!!
4
Nate
30 août 2024
·
A séjourné 4 nuits
Mosquitoes and roaches in my room.
Mosquitoes and roaches in my room.
10
Cindy
28 juil. 2025
·
A séjourné 6 nuits
Everything was great. Staff is very friendly and restaurants are good. Place is clean and feels safe.
Everything was great. Staff is very friendly and restaurants are good. Place is clean and feels safe.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Des suites spacieuses avec cuisine, lave-linge/sèche-linge, grand balcon avec hamacs et vue sur la mer ; beaucoup trouvent les lits confortables. Certains signalent un Wi-Fi peu fiable et des problèmes occasionnels de climatisation ou de pression de l'eau, ou du bruit près des équipements.
Avis de voyageur à ce sujet
10
Jocelyn
2 mars 2025
·
A séjourné 7 nuits
This was an amazing resort. I cant say enough good things. The one bedroom ocean view was OUTSTANDING. The food was great (french toast, oarnge juice, baccon, mimosas, mangos were my fav). Seevice was amazing by the pool and beach. Shout out to Edgar! Rooms were always cleaned quickly and turn down service made us feel like royalty. I loved everything about this resort. Kids loved the pools, hot tubs and the beach. Uggg i want to go back asap.
This was an amazing resort. I cant say enough good things. The one bedroom ocean view was OUTSTANDING. The food was great (french toast, oarnge juice, baccon, mimosas, mangos were my fav). Seevice was amazing by the pool and beach. Shout out to Edgar! Rooms were always cleaned quickly and turn down service made us feel like royalty. I loved everything about this resort. Kids loved the pools, hot tubs and the beach. Uggg i want to go back asap.
10
Michael C
18 févr. 2025
·
A séjourné 5 nuits
Great family spot. Staff was amazing. Room was a 1-bedroom suite which was great for us and our two girls who shared the pullout bed and had their own bath. View was great from balcony that had a table and hammock. In room laundry was a nice surprise. Food was solid for all-inclusive. But the staff was next level.
Great family spot. Staff was amazing. Room was a 1-bedroom suite which was great for us and our two girls who shared the pullout bed and had their own bath. View was great from balcony that had a table and hammock. In room laundry was a nice surprise. Food was solid for all-inclusive. But the staff was next level.
10
JIA
21 oct. 2025
·
A séjourné 3 nuits
Love this property, the staff were wonderful. The room is spacious and cleaned on the daily! The pool area was divided up nicely and the restaurants meals were top tier! Room service was restaurant quality every time (minus the fast food and pizza). The only complaint is the internet was not up to par, but other than that everything was amazing! Going back again soon!
Love this property, the staff were wonderful. The room is spacious and cleaned on the daily! The pool area was divided up nicely and the restaurants meals were top tier! Room service was restaurant quality every time (minus the fast food and pizza). The only complaint is the internet was not up to par, but other than that everything was amazing! Going back again soon!
10
Claudia
10 oct. 2025
·
A séjourné 3 nuits
Loved the big, clean and spacious suites.
Loved the big, clean and spacious suites.
10
Guy
12 mars 2025
·
A séjourné 5 nuits
Upgraded to a nicer room with oceanview.
Upgraded to a nicer room with oceanview.
6
JUAN
27 juil. 2024
·
A séjourné 4 nuits
The service was great! The people there very nice! The food was average. The water pressure was very low. The shower would cut off sometimes and the water had an Odor. The elevators in the middle were broken so we did a lot of walking to one side of the hotel to get to our room.
The service was great! The people there very nice! The food was average. The water pressure was very low. The shower would cut off sometimes and the water had an Odor. The elevators in the middle were broken so we did a lot of walking to one side of the hotel to get to our room.
10
Szymon
10 juil. 2025
·
A séjourné 6 nuits
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
We really enjoyed the room. It was very spacious with a king sized bed. Two large bathrooms. Great service. The resort is gorgeous and well maintained. Lots of pools to choose from with lots of palm trees for cover from the heat. Beach was great and despite lots of seaweed washing up on shore, the resort was quick to clean it up multiple times a day! Lots of loungers to choose from including cabanas. Can easily reserve a chair in the morning which was great. Very family friendly. The food was outstanding. The breakfast buffet was incredible. I would come back. Highly recommended.
10
John
7 juil. 2025
·
A séjourné 6 nuits
Attention to details was amazing!! Rooms are so nice and comfortable
Attention to details was amazing!! Rooms are so nice and comfortable
8
Angela
19 avr. 2025
·
A séjourné 5 nuits
The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.
The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.
2
Mandy
24 août 2025
·
A séjourné 7 nuits
Hotel room air conditioning unit functioned for 5 out of the 7 nights. Other 2 nights our unit was extremely uncomfortable to be in.
Hotel room air conditioning unit functioned for 5 out of the 7 nights. Other 2 nights our unit was extremely uncomfortable to be in.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme aimable, attentionné et serviable au bord des piscines, dans les restaurants et pour le service de ménage. Les points négatifs récurrents incluent les propositions agressives de vente d'appartements avec temps partagé, la pression pour signer les reçus et laisser un pourboire même avec un forfait tout compris, et les retards occasionnels à l'enregistrement ou pour les réservations au restaurant.
Avis de voyageur à ce sujet
6
Iliana
6 juil. 2025
·
A séjourné 6 nuits
We arrived excited to start our vacation, but the first thing we encountered was a wait of over six hours to get our room. When they finally assigned it to us, it was still being cleaned, so we had to wait outside with our two children. Rooms and cleanliness Once ready, the rooms were spacious, comfortable, and generally very clean. Amenities were fine and the beds were comfortable. Food and drinks The all-inclusive isn’t really all-inclusive: food options are limited and the buffet is only available for breakfast. There’s no buffet for lunch or dinner, and you have to sign a receipt for every item you consume, which slows everything down. At the steakhouse bar, we encountered some staff who were openly rude, which took away from the experience. Beach and activities The beach is beautiful, but there’s a lot of seaweed and rocky areas, so it’s best to bring water shoes. Daytime activities and nighttime entertainment are quite limited—if you’re looking for constant animation, this is not the place. The best part The Legend restaurant was a highlight: delicious food, excellent service, and a genuinely friendly team. Big thanks to Jorge and the manager for their outstanding attention. Conclusion If you prioritize a clean and comfortable room, the hotel delivers. However, be prepared for long waits, limited food options, and a lack of entertainment. The Legend restaurant and its team are the real strong point, but there’s definitely room for improvement.
We arrived excited to start our vacation, but the first thing we encountered was a wait of over six hours to get our room. When they finally assigned it to us, it was still being cleaned, so we had to wait outside with our two children. Rooms and cleanliness Once ready, the rooms were spacious, comfortable, and generally very clean. Amenities were fine and the beds were comfortable. Food and drinks The all-inclusive isn’t really all-inclusive: food options are limited and the buffet is only available for breakfast. There’s no buffet for lunch or dinner, and you have to sign a receipt for every item you consume, which slows everything down. At the steakhouse bar, we encountered some staff who were openly rude, which took away from the experience. Beach and activities The beach is beautiful, but there’s a lot of seaweed and rocky areas, so it’s best to bring water shoes. Daytime activities and nighttime entertainment are quite limited—if you’re looking for constant animation, this is not the place. The best part The Legend restaurant was a highlight: delicious food, excellent service, and a genuinely friendly team. Big thanks to Jorge and the manager for their outstanding attention. Conclusion If you prioritize a clean and comfortable room, the hotel delivers. However, be prepared for long waits, limited food options, and a lack of entertainment. The Legend restaurant and its team are the real strong point, but there’s definitely room for improvement.
8
Christian
19 avr. 2025
·
A séjourné 5 nuits
Check-in is a nightmare. After that everything is great.
Check-in is a nightmare. After that everything is great.
6
Bijal
23 août 2025
·
A séjourné 3 nuits
The room we had was amazing with ocean front views and resort is very family friendly which I loved. The food options were ok. The buffet could use an upgrade with more options of foods, different pastries and cakes. It was same everyday and it gets boring. I didn’t like the fact that you have to sign a receipt each time you eat something. Waste of time to be signed out after your done eating and constantly tipping on total bill in % which really adds up. We were tipping like $30 -$40 on meals and separate for pool side. I have done all inclusive before and this wasn’t my experience. I hated that part. Don’t mind tipping but it shouldn’t be asked for which was constantly being done. Paid a lot for all inclusive and should be something we do willingly and not asked for every time we eat something. Otherwise it was good experience.
The room we had was amazing with ocean front views and resort is very family friendly which I loved. The food options were ok. The buffet could use an upgrade with more options of foods, different pastries and cakes. It was same everyday and it gets boring. I didn’t like the fact that you have to sign a receipt each time you eat something. Waste of time to be signed out after your done eating and constantly tipping on total bill in % which really adds up. We were tipping like $30 -$40 on meals and separate for pool side. I have done all inclusive before and this wasn’t my experience. I hated that part. Don’t mind tipping but it shouldn’t be asked for which was constantly being done. Paid a lot for all inclusive and should be something we do willingly and not asked for every time we eat something. Otherwise it was good experience.
6
Paola
6 mai 2025
·
A séjourné 4 nuits
No tengo planeado volver , no me gustó el tener que firmar “en ceros” una cuenta cada consumo, traer brazalete de todo incluido no era suficiente…
No tengo planeado volver , no me gustó el tener que firmar “en ceros” una cuenta cada consumo, traer brazalete de todo incluido no era suficiente…
8
Jacobus Johannes Albertus
27 mai 2025
·
A séjourné 7 nuits
We stayed there for a great week early May but not sure we'd go back. Property, food, staff for the most part were great BUT too many rules!!! that are intrusive and interruptive to my vacation. We pay for AI to be able to come and go as we please and not to be bothered or interrupted by the "business of the resort". The worst one is this "have to sign the bill" rule every time is just plain silly, my signature means nothing to their records or tracking as they ask my room number everywhere (not a problem) so they can get all the info they need and they know we're AI. The only reason I can see is it's just another way to extract more money out of you as there is a TIP line, this was compounded a few times with having to find my server to sign so we could leave the area. I have no problem tipping, so its not that, preferring to tip per round and in cash. Also on checkout I needed the checkout slip before our shuttle could leave, why?? Couldn't get shots in my morning coffee - our waiter admitted he didn't understand English so well - go to the restaurant bar they tell me I have to go through my waiter aargh!!! - the bottle was literally right there can't just give me something I've already paid for without me having to get frustrated about it, it's not a licensing thing as they serve other alcohol.
We stayed there for a great week early May but not sure we'd go back. Property, food, staff for the most part were great BUT too many rules!!! that are intrusive and interruptive to my vacation. We pay for AI to be able to come and go as we please and not to be bothered or interrupted by the "business of the resort". The worst one is this "have to sign the bill" rule every time is just plain silly, my signature means nothing to their records or tracking as they ask my room number everywhere (not a problem) so they can get all the info they need and they know we're AI. The only reason I can see is it's just another way to extract more money out of you as there is a TIP line, this was compounded a few times with having to find my server to sign so we could leave the area. I have no problem tipping, so its not that, preferring to tip per round and in cash. Also on checkout I needed the checkout slip before our shuttle could leave, why?? Couldn't get shots in my morning coffee - our waiter admitted he didn't understand English so well - go to the restaurant bar they tell me I have to go through my waiter aargh!!! - the bottle was literally right there can't just give me something I've already paid for without me having to get frustrated about it, it's not a licensing thing as they serve other alcohol.
8
Madilynn
10 juin 2025
·
A séjourné 6 nuits
Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.
Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.
10
David
21 oct. 2025
·
A séjourné 6 nuits
Our stay at this resort was nothing short of amazing! From the moment we arrived, the staff was incredibly warm, welcoming, and genuinely hospitable. They went above and beyond to make sure every detail of our visit was perfect — from arranging special touches in our room to helping us plan activities during our stay. The food was absolutely exceptional — every meal was fresh, beautifully presented, and bursting with flavor. Whether it was breakfast by the pool or dinner at their signature restaurant, the dining experience truly exceeded our expectations. The resort itself is stunning — beautifully maintained grounds, spotless rooms, and breathtaking views that make it impossible not to relax. The amenities were top-notch as well: the spa was tranquil and luxurious, the pool area was serene, and there were plenty of fun activities for all ages. What really stood out, though, was the genuine care and attention from the entire team. They didn’t just provide great service — they made us feel like family. We left feeling refreshed, pampered, and already planning our return. Highly recommend this resort to anyone looking for a perfect blend of comfort, luxury, and heartfelt hospitality.
Our stay at this resort was nothing short of amazing! From the moment we arrived, the staff was incredibly warm, welcoming, and genuinely hospitable. They went above and beyond to make sure every detail of our visit was perfect — from arranging special touches in our room to helping us plan activities during our stay. The food was absolutely exceptional — every meal was fresh, beautifully presented, and bursting with flavor. Whether it was breakfast by the pool or dinner at their signature restaurant, the dining experience truly exceeded our expectations. The resort itself is stunning — beautifully maintained grounds, spotless rooms, and breathtaking views that make it impossible not to relax. The amenities were top-notch as well: the spa was tranquil and luxurious, the pool area was serene, and there were plenty of fun activities for all ages. What really stood out, though, was the genuine care and attention from the entire team. They didn’t just provide great service — they made us feel like family. We left feeling refreshed, pampered, and already planning our return. Highly recommend this resort to anyone looking for a perfect blend of comfort, luxury, and heartfelt hospitality.
10
Pascual
30 août 2025
·
A séjourné 6 nuits
The staff was very helpful. Everytime we needed any additional towels, or bedding they were at our door quick. We enjoyed all the restaurants. Our poolside server Renan, was by far one of the best servers we had the pleasure of assisting us during our 6 night stay. He was still very attentive while assisting others and even greeted us by name. Our family really enjoyed our time at Villa del Palmar.
The staff was very helpful. Everytime we needed any additional towels, or bedding they were at our door quick. We enjoyed all the restaurants. Our poolside server Renan, was by far one of the best servers we had the pleasure of assisting us during our 6 night stay. He was still very attentive while assisting others and even greeted us by name. Our family really enjoyed our time at Villa del Palmar.
4
Ross A.
7 mai 2025
·
A séjourné 1 nuit
I want to give this property 5 stars. It's beautiful, it's fun, it feels like its own perfect little escape. But frankly I 3as absolutely outraged by the way we were treated. At least three times I attempted to call to have something minor fixed in the room . Ok, I thought, let it go. However, after spending 90 mins trying every number available on the phone (front desk, bellman, etc.) because three room service number was simply busy no matter what. Is no one working here? I wondered. So at 4 am, I got dressed and walked to the front desk. Yes! People are working. In this case, 3 people were right there at the front desk talking. When I explained that not one line anywhere on the property answers, not only did they not care, they responded with hostility. 'What do you want? We"ll get it from room service". Room svc is not the point. As a person who had a life threatening medical emergency, I thankfully survived, what would have happened if it occur while I was there? The truth is very scary. Not one person on any line anywhere in the hotel was reachable _on several occasions. Knowing how dangerous this, the response I got was rude, hostile, deeply unprofessional. Having traveled around the world, one thing is very consistent. When a classy place makes a mistake, the offer a gesture, and at minimum an apology. Not here.
I want to give this property 5 stars. It's beautiful, it's fun, it feels like its own perfect little escape. But frankly I 3as absolutely outraged by the way we were treated. At least three times I attempted to call to have something minor fixed in the room . Ok, I thought, let it go. However, after spending 90 mins trying every number available on the phone (front desk, bellman, etc.) because three room service number was simply busy no matter what. Is no one working here? I wondered. So at 4 am, I got dressed and walked to the front desk. Yes! People are working. In this case, 3 people were right there at the front desk talking. When I explained that not one line anywhere on the property answers, not only did they not care, they responded with hostility. 'What do you want? We"ll get it from room service". Room svc is not the point. As a person who had a life threatening medical emergency, I thankfully survived, what would have happened if it occur while I was there? The truth is very scary. Not one person on any line anywhere in the hotel was reachable _on several occasions. Knowing how dangerous this, the response I got was rude, hostile, deeply unprofessional. Having traveled around the world, one thing is very consistent. When a classy place makes a mistake, the offer a gesture, and at minimum an apology. Not here.
10
Julianne
2 sept. 2025
·
A séjourné 3 nuits
From the moment we arrived, we were treated exceptionally well. Luis at the front desk was amazing. He was warm, friendly and kind! The rooms big and clean. Food was amazing and tasty. Service top notch. Always polite and with a smile. Raul at the pool was just awesome! I don’t have a negative comment about our stay.
From the moment we arrived, we were treated exceptionally well. Luis at the front desk was amazing. He was warm, friendly and kind! The rooms big and clean. Food was amazing and tasty. Service top notch. Always polite and with a smile. Raul at the pool was just awesome! I don’t have a negative comment about our stay.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre calme et sûr, à l'écart de la Zone Hôtelière, pratique pour le ferry vers Isla Mujeres à proximité. Moins pratique pour la vie nocturne et les attractions de la ville ; le transport peut être coûteux ou limité.
Avis de voyageur à ce sujet
10
Neil
10 mars 2025
·
A séjourné 4 nuits
An incredible stay! The staff was exceptionally friendly, making us feel right at home. This was our first long trip after COVID, and choosing this place made it all worthwhile. The beachfront location was stunning, offering breathtaking views and easy access to jet skiing right on-site. Plus, the ferry was just a short two-minute walk away, making transportation a breeze. Truly a home away from home!
An incredible stay! The staff was exceptionally friendly, making us feel right at home. This was our first long trip after COVID, and choosing this place made it all worthwhile. The beachfront location was stunning, offering breathtaking views and easy access to jet skiing right on-site. Plus, the ferry was just a short two-minute walk away, making transportation a breeze. Truly a home away from home!
6
Dhruv Pratap
4 janv. 2025
·
A séjourné 5 nuits
Great service and decent food options, but location is terrible.
Great service and decent food options, but location is terrible.
10
Lowell
26 mars 2025
·
A séjourné 7 nuits
You can’t go wrong… My teenage daughter and I went from Christmas’s Day to New Year’s Day. The resort was impeccable. Although we were there 7 nights, we only spent two days at the resort’s pools and beach. The other days, we went to Isla Mejeres (sp?) on the ferry that’s next to the hotel, Xel Ha (amazing!) , Horseback/ATV/Zipline/Cenote, downtown Cancun, and snorkeling. Felt very safe off property even took local bus downtown for $1 instead of $80 cab ride each way. So, unless you want to walk to the clubs, book it.
You can’t go wrong… My teenage daughter and I went from Christmas’s Day to New Year’s Day. The resort was impeccable. Although we were there 7 nights, we only spent two days at the resort’s pools and beach. The other days, we went to Isla Mejeres (sp?) on the ferry that’s next to the hotel, Xel Ha (amazing!) , Horseback/ATV/Zipline/Cenote, downtown Cancun, and snorkeling. Felt very safe off property even took local bus downtown for $1 instead of $80 cab ride each way. So, unless you want to walk to the clubs, book it.
10
Preetinder Singh
29 mars 2025
·
A séjourné 3 nuits
It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.
It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.
8
Joanna
6 août 2024
·
A séjourné 5 nuits
Beautiful hotel it was just too far from everything. And the hotel restaurants had limited availability.
Beautiful hotel it was just too far from everything. And the hotel restaurants had limited availability.
8
Brian
17 nov. 2024
·
A séjourné 1 nuit
Amazing resort i. All aspects. Its just far away fro. Everything except the vehicle ferry to Isla Mujeres
Amazing resort i. All aspects. Its just far away fro. Everything except the vehicle ferry to Isla Mujeres
8
Richie
18 avr. 2025
·
A séjourné 5 nuits
Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.
Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.
8
Madilynn
10 juin 2025
·
A séjourné 6 nuits
Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.
Villa del Palmar was an awesome family property. LOTS of families, so if you’re planning on coming to this property w a goal to have a an adult or elevated experience, I’d suggest trying their sister property nextdoor, Garza Blanca. We’re a family of 4 with kids ages 7 and 10, VDP was perfect. We only left the resort 2X for excursions but stayed on property for 7 full days. There are no “clubs” or evening experiences for adults aside from local musicians nightly at an open air stage-that’s at Garza. There’s Legends the sports grill that has a bar frequented by Millennials (40-60 yr olds). There is NOTHING around the property entertainment or restaurant wise and taxis are grossly expensive. (A 10 minute 8 mile ride was $65 USD) You can wait for the bus but it’s inconsistent schedule, often crowded & poor bus stand. Staying w/o doing All-Inclusive is a huge fail. We were all inclusive for the duration of our stay, but on our last we paid out of pocket for the ocean grill, Bites; 4 chicken tenders, a personal pizza & cheeseburger w beer = $74 USD. My biggest disappointment in the experience overall was the inability to personalize. It was a milestone bday trip for me & my husband asked for our suite to decorated, similar to what you see in photos (A towel decoration, rose petals, etc) After speaking to Concierge AND a manager he was refused. He asked to purchase a cake & was told to eat in a restaurant. Rappi failed to deliver his order properly so I literally had nothing.
10
Roberto
6 sept. 2025
·
A séjourné 6 nuits
Amazing service, views, and location. You can walk to the ferry to Isla Mujeres!
Amazing service, views, and location. You can walk to the ferry to Isla Mujeres!
6
Hamed
12 janv. 2025
·
A séjourné 5 nuits
The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.
The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Beaucoup saluent la qualité de la nourriture et la variété proposée dans les restaurants, avec un buffet de petit-déjeuner particulièrement apprécié. Les inconvénients incluent la difficulté d'obtenir une réservation au restaurant, le buffet limité essentiellement au petit-déjeuner, certains plats soumis à un supplément et la signature du reçu avec pourboire implicite dans les forfaits tout compris.
Avis de voyageur à ce sujet
10
Sanjana A
11 mai 2025
·
A séjourné 4 nuits
The rooms were the best part of course the pool and beach too! The staff were very tentative! The food was ok. We wished there was a dinner buffet. Overall it was a great time!
The rooms were the best part of course the pool and beach too! The staff were very tentative! The food was ok. We wished there was a dinner buffet. Overall it was a great time!
6
Iliana
6 juil. 2025
·
A séjourné 6 nuits
We arrived excited to start our vacation, but the first thing we encountered was a wait of over six hours to get our room. When they finally assigned it to us, it was still being cleaned, so we had to wait outside with our two children. Rooms and cleanliness Once ready, the rooms were spacious, comfortable, and generally very clean. Amenities were fine and the beds were comfortable. Food and drinks The all-inclusive isn’t really all-inclusive: food options are limited and the buffet is only available for breakfast. There’s no buffet for lunch or dinner, and you have to sign a receipt for every item you consume, which slows everything down. At the steakhouse bar, we encountered some staff who were openly rude, which took away from the experience. Beach and activities The beach is beautiful, but there’s a lot of seaweed and rocky areas, so it’s best to bring water shoes. Daytime activities and nighttime entertainment are quite limited—if you’re looking for constant animation, this is not the place. The best part The Legend restaurant was a highlight: delicious food, excellent service, and a genuinely friendly team. Big thanks to Jorge and the manager for their outstanding attention. Conclusion If you prioritize a clean and comfortable room, the hotel delivers. However, be prepared for long waits, limited food options, and a lack of entertainment. The Legend restaurant and its team are the real strong point, but there’s definitely room for improvement.
We arrived excited to start our vacation, but the first thing we encountered was a wait of over six hours to get our room. When they finally assigned it to us, it was still being cleaned, so we had to wait outside with our two children. Rooms and cleanliness Once ready, the rooms were spacious, comfortable, and generally very clean. Amenities were fine and the beds were comfortable. Food and drinks The all-inclusive isn’t really all-inclusive: food options are limited and the buffet is only available for breakfast. There’s no buffet for lunch or dinner, and you have to sign a receipt for every item you consume, which slows everything down. At the steakhouse bar, we encountered some staff who were openly rude, which took away from the experience. Beach and activities The beach is beautiful, but there’s a lot of seaweed and rocky areas, so it’s best to bring water shoes. Daytime activities and nighttime entertainment are quite limited—if you’re looking for constant animation, this is not the place. The best part The Legend restaurant was a highlight: delicious food, excellent service, and a genuinely friendly team. Big thanks to Jorge and the manager for their outstanding attention. Conclusion If you prioritize a clean and comfortable room, the hotel delivers. However, be prepared for long waits, limited food options, and a lack of entertainment. The Legend restaurant and its team are the real strong point, but there’s definitely room for improvement.
10
Raymond
3 nov. 2024
·
A séjourné 7 nuits
Plenty of dining options. Food was really good. What I did not like was most of thebfood Ibloked was included in the all inclusive package.
Plenty of dining options. Food was really good. What I did not like was most of thebfood Ibloked was included in the all inclusive package.
10
Jill
25 oct. 2025
·
A séjourné 5 nuits
Property was well kept. Staff was friendly. Food was amazing at all of the restaurants. Davino was our favorite. Eduardo was a great server during breakfast and Wilem provided great service at the pool.
Property was well kept. Staff was friendly. Food was amazing at all of the restaurants. Davino was our favorite. Eduardo was a great server during breakfast and Wilem provided great service at the pool.
8
Natalya
26 mars 2025
·
A séjourné 7 nuits
It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts
It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts
6
Chris
13 juil. 2025
·
A séjourné 4 nuits
Good:Property was pretty overall. Pool volleyball was fun. Servers were nice. Bad: No swim up bars. Room never got below 76 degrees! Restaurants were small with few tables so reservations were difficult to secure. Best options on every menu cost extra. Time share push right after check in. Lots of seaweed on beach.
Good:Property was pretty overall. Pool volleyball was fun. Servers were nice. Bad: No swim up bars. Room never got below 76 degrees! Restaurants were small with few tables so reservations were difficult to secure. Best options on every menu cost extra. Time share push right after check in. Lots of seaweed on beach.
10
Alonso
7 nov. 2025
·
A séjourné 3 nuits
Restaurants had very good food and the bar included premium liquor as well
Restaurants had very good food and the bar included premium liquor as well
10
Anna Olegovna
1 oct. 2025
·
A séjourné 9 nuits
The hotel is very clean and pretty. Staff is nice. Family friendly was so so wished they had some water slides. Kids tried the wipeout but that didn’t last much. The wipeout is the inflatable on the water. Kayaking was fine with an adult of course. Paddle boards are from 16 yrs old. Snorkeling was ok. Seaweed and dark water ruined it. Went at end of September and the beach was meh. Had maybe two days at the end with clear water. Seaweed smelled and ruined the beach stay. Pool and property is beautiful. With it being a hybrid resort and us having all inclusive it was kind of enoying with workers Asking to kind of “pay” or close the check with the balance being zero. When ordering food the room number is being asked every time. Compared to other all inclusive where they don’t bother with that. Davino is very nice Italian restaurant. For some reason the evening buffet was closed with a dinner show not available. Just restaurants in the evening. 4 to choose from. One other negative thing was mosquitoes. They just eat you up. Zama which is an open restaurant had a spray available to use. Just as the sun sets the mosquitoes come out. They told us we can buy spray at their market. Overall it was a very nice stay. I highly recommend.
The hotel is very clean and pretty. Staff is nice. Family friendly was so so wished they had some water slides. Kids tried the wipeout but that didn’t last much. The wipeout is the inflatable on the water. Kayaking was fine with an adult of course. Paddle boards are from 16 yrs old. Snorkeling was ok. Seaweed and dark water ruined it. Went at end of September and the beach was meh. Had maybe two days at the end with clear water. Seaweed smelled and ruined the beach stay. Pool and property is beautiful. With it being a hybrid resort and us having all inclusive it was kind of enoying with workers Asking to kind of “pay” or close the check with the balance being zero. When ordering food the room number is being asked every time. Compared to other all inclusive where they don’t bother with that. Davino is very nice Italian restaurant. For some reason the evening buffet was closed with a dinner show not available. Just restaurants in the evening. 4 to choose from. One other negative thing was mosquitoes. They just eat you up. Zama which is an open restaurant had a spray available to use. Just as the sun sets the mosquitoes come out. They told us we can buy spray at their market. Overall it was a very nice stay. I highly recommend.
10
Joseph O
25 mars 2025
·
A séjourné 7 nuits
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊
6
Malika
28 mai 2025
·
A séjourné 5 nuits
The food was not good this visit. It was much better during our stay during Covid. We dont eat pork so we were very limited to badics
The food was not good this visit. It was much better during our stay during Covid. We dont eat pork so we were very limited to badics
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Nathalie
9 mars 2026
·
A séjourné 8 nuits
C’est en effet un bel endroit, et nous avons beaucoup apprécié cet hôtel ainsi que les installations. C’est plutôt la plage que j’ai trouvée moyennement propre. Ce serait vraiment super si le personnel nettoyait les plages, au moins une partie des algues. Nous avons même vu des excréments dans la mer, ce qui m’a dégoûtée.
C’est en effet un bel endroit, et nous avons beaucoup apprécié cet hôtel ainsi que les installations. C’est plutôt la plage que j’ai trouvée moyennement propre. Ce serait vraiment super si le personnel nettoyait les plages, au moins une partie des algues. Nous avons même vu des excréments dans la mer, ce qui m’a dégoûtée.
8
Benjamin
5 mai 2024
·
A séjourné 5 nuits
!
!
2
Iraj
31 mars 2024
·
A séjourné 5 nuits
Ty
Ty
10
Johanne
3 mars 2024
·
A séjourné 7 nuits
J'ai beaucoup apprécié le personnel accueillant et souriant la propreté de ma chambre et des espaces, je n'ai manqué de rien et mon séjour fut très agréable. Salutations a Adrian qui nous a servi de magnifiques cocktails....
J'ai beaucoup apprécié le personnel accueillant et souriant la propreté de ma chambre et des espaces, je n'ai manqué de rien et mon séjour fut très agréable. Salutations a Adrian qui nous a servi de magnifiques cocktails....
10
JOSE ANTONIO
11 août 2026
·
A séjourné 7 nuits
La suite asi como la ofrecieron, espaciosa, muy limpia, amenidades excelentes, camas, sabanas, almohadas de muy buena calidad, la vista expectacular , le balcon muy amplio y el jacuzi excelente. lo mejor fue el personal, siempre atento, amable y muy servicial.
La suite asi como la ofrecieron, espaciosa, muy limpia, amenidades excelentes, camas, sabanas, almohadas de muy buena calidad, la vista expectacular , le balcon muy amplio y el jacuzi excelente. lo mejor fue el personal, siempre atento, amable y muy servicial.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 11:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-23: 358.7206888565064USD
- 2026-10-24: 358.7206888565064USD
- 2026-10-26: 285.7073190691376USD
- 2026-10-28: 415.49085734252935USD
- 2026-11-03: NO DATA
- 2026-11-26: 487.791905653534USD
- 2026-11-28: 487.791905653534USD
- 2026-12-13: 434.032941490326USD
- 2026-12-19: 434.032941490326USD
- 2026-12-20: 448.13911004257204USD
- 2026-12-22: 448.13911004257204USD
Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 72 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. Veuillez contacter l'hébergement au moins 72 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 22 h 00. Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de fumée, un système de sécurité et des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Navette aéroport : 50 USD par véhicule, aller simple, maximum 4 passager(s)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Navette aéroport
Sauna
Ascenseur
Service de voiturier
Personnel multilingue
Coffre-fort
Général
Sauna
Serviettes
Beach Sun Loungers
Children's Club (free)
Children's Games
Jouets pour enfants
Coffee/Tea in Common Areas
Smoke-Free Property
Snack Bar/Deli
Supervised Childcare (surcharge)
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair-Accessible Concierge Desk
Wheelchair-Accessible on-Site Restaurant
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Parking (Van) (Wheelchair Accessible)
Wheelchairs Available (on site)
Activités
Jardin
Plongée
Aire de jeux
Kayak
Circuits écologiques sur place
Équipements sportifs
Piscine pour enfants
Arcade/Game Room
Beach Umbrellas
Beach Cabanas (free)
Full-Service Spa
Hiking/Biking (nearby)
Pool Sun Loungers
Pool Umbrellas
Spa Treatment Room (s)
Terrasse
Services
Ascenseur
Personnel multilingue
Coffre-fort
Blanchisserie
Consigne à bagage
24-Hour Front Desk
ATM/Banking
Concierge Services
Gift Shops or Newsstand
Grocery/Convenience Store
Laundry Facilities
Lifeguard (on site)
Porter/Bellhop
Proposal/Romance Packages Available
Shopping (on site)
Tours/Ticket Assistance
Wedding Services
Well-Lit Path to Entrance
Parking
Navette aéroport
Service de voiturier
Airport Transportation (surcharge)
Area Shuttle (surcharge)
Parking (Self) (free)
Limo or Town Car Service Available
Connexion Internet
Wi-fi gratuit