Neuhaus Zillertal Resort
$277
/ night
Avg. for September
Prices for Neuhaus Zillertal Resort
Select dates to see prices and availability
$277
/ night
Avg. for September
Monthly average prices
Nightly prices at Neuhaus Zillertal Resort average $254 in November, the cheapest month, and $523 in February, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $441 |
| February | $523 |
| March | $421 |
| April | $337 |
| May | $281 |
| June | $292 |
| July | $359 |
| August | $397 |
| September | $277 |
| October | $266 |
| November | $254 |
| December | $387 |
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Most expensive: February (~$523)
Cheapest: November (~$254)
About this property
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 indoor pools, a waterslide, and a sauna. This hotel also features complimentary wireless internet access and ...
Amenities
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 indoor pools, a waterslide, and a sauna. This hotel also features complimentary wireless internet access and ski storage.
Business amenities
Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Rooms
Stay in one of 150 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, hair dryers, and bathrobes.
Location
When you stay at Neuhaus Zillertal Resort in Mayrhofen, you'll be near ski lifts, just steps from Zillertal and Congress Zillertal - Europahaus Mayrhofen. This family-friendly hotel is 12.1 mi (19.4 km) from Hintertux Glacier Ski Resort and 0.5 mi (0.8 km) from Hauptstraße.
What's nearby
Zillertal(0.1 miles)
Congress Zillertal - Europahaus Mayrhofen(0.1 miles)
Hauptstraße(0.1 miles)
Erlebnisbad Mayrhofen(0.5 miles)
Minigolf Mayrhofen(0.5 miles)
Penkenbahn Gondola(0.6 miles)
Visorium Freizeitzentrum(0.8 miles)
Ahorn Ski Area(0.8 miles)
Ahornbahn Gondola(0.9 miles)
Zillertal Dairy(1 miles)
Horberger Cable Car(2 miles)
Horbergbahn(2 miles)
Sommerwelt Hippach(2.6 miles)
Finkenberger Alm I Cable Car(2.6 miles)
Strasser House Museum(3.8 miles)
Kranebitten Airport (INN)(45.5 miles)
W.A. Mozart Airport (SZG)(105.7 miles)
Location
Am Marktplatz 202, Tyrol, Austria
Zillertal (0.1 miles)
Congress Zillertal - Europahaus Mayrhofen (0.1 miles)
Hauptstraße (0.1 miles)
Erlebnisbad Mayrhofen (0.5 miles)
Minigolf Mayrhofen (0.5 miles)
Penkenbahn Gondola (0.6 miles)
Room options
7
Apartment, 1 Bedroom
Room details
1 Full Bed
and 1 Twin Bed
Sleeps 3
495 ft²
BalconyWi-Fi (Free)KitchenetteSeparate Living Room
6
Apartment, 2 Bedrooms
Room details
2 Full Beds
Sleeps 4
592 ft²
BalconyWi-Fi (Free)KitchenetteSeparate Living Room
1
Traditional Double Room
Room details
1 King Bed
and 1 Twin Bed
Sleeps 3
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
6
Classic Room (Astegg)
Room details
1 Full Bed
and 1 Sofa Bed
Sleeps 3
248 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
5
Suite (Romantik)
Room details
1 Full Bed
431 ft²
Wi-Fi (Free)Private BathroomSafe
5
Family Suite (Interio)
Room details
1 Full Bed
and 2 Twin Beds
Sleeps 4
592 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
12
Family Suite
Room details
1 King Bed
and 1 Bunk Bed
Sleeps 4
646 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
7
Classic Room
Room details
1 Full Bed
Sleeps 2
377 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
4
Room (Romantik)
Room details
1 Full Bed
215 ft²
Wi-Fi (Free)Private BathroomSafe
6
Duplex (Interio)
Room details
1 King Bed
and 2 Sofa Beds
Sleeps 4
807 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
3
Chalet, 1 Bedroom
Room details
1 Full Bed
Sleeps 2
753 ft²
BalconyWi-Fi (Free)KitchenetteSeparate Living Room
5
Classic Suite
Room details
1 Full Bed
and 1 Twin Bed
Sleeps 3
538 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
4
Room (Marchkopf Steinerkogel)
Room details
1 Full Bed
Sleeps 2
323 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
3
Superior Double Room
Room details
1 King Bed
Sleeps 2
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
5
Suite (Hamberg)
Room details
2 Twin Beds
Sleeps 2
431 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
7
Apartment, 2 Bedrooms (Maisonette)
Room details
1 Full Bed
and 4× Twin Beds
Sleeps 4
732 ft²
BalconyWi-Fi (Free)KitchenetteSeparate Living Room
4
Studio
Room details
1 Full Bed
Sleeps 2
388 ft²
BalconyWi-Fi (Free)KitchenetteSeparate Living Room
5
Room (Interio)
Room details
1 Full Bed
and 1 Twin Bed
Sleeps 3
377 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
5
Room (Bergblick)
Room details
1 Full Bed
and 1 Twin Bed
Sleeps 3
344 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
3
Chalet, 2 Bedrooms
Room details
1 Full Bed
and 2 Twin Beds
Sleeps 4
1023 ft²
BalconyWi-Fi (Free)KitchenetteSeparate Living Room
9
Loft (Am See)
Room details
1 Full Bed
Sleeps 2
861 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and ShowerPrivate Pool
5
Suite (Garden)
Room details
1 Full Bed
and 2 Twin Beds
Sleeps 3
700 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
5
Room (Grünberg)
Room details
1 Full Bed
and 1 Sofa Bed
Sleeps 3
344 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
9
Duplex (Garden)
Room details
1 Full Bed
and 2 Twin Beds
Sleeps 4
1130 ft²
BalconyWi-Fi (Free)Separate Living RoomSeparate Bathtub and Shower
Guest reviews of Neuhaus Zillertal Resort
9.6
Exceptional
Based on 95 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Neuhaus Zillertal Resort stands out for its impressive, modern spa and convenient location near Mayrhofen’s center, while opinions diverge on service consistency and the contrast between renovated spaces and older sections.
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What guests think
Across recent reviews, Neuhaus Zillertal Resort stands out for its impressive, modern spa and convenient location near Mayrhofen’s center, while opinions diverge on service consistency and the contrast between renovated spaces and older sections.
Guests frequently praise plentiful, tasty food and standout breakfasts, though some found dishes less imaginative. Rooms range from newly renovated to traditional and dated, with comments about missing amenities like minibars, tea or coffee facilities, or air conditioning, and occasional noise near the station or during festivals. A good fit for travellers comfortable with occasional inconsistencies.
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AI-generated summary based on recent guest reviews
Facilities
The modern spa and wellness areas are a consistent highlight, with indoor and outdoor pools, saunas, and a natural swimming lake. Noted drawbacks include occasional towel or bathrobe shortages, some dated sections and ongoing works, and adult only areas or restrictions for children.
Related guest reviews
10
Reuben
Feb 16, 2025
·
Stayed 4 nights
Lovely hotel with both a traditional part of the hotel and a brand new part including a state of the art spa which opened in December apparently. The spa area was amazing, indoor and outdoor pools (both a little cold!), outdoor jacuzzi (also a little cold!), lots of relaxation rooms with loungers, two saunas of different temperatures, one 90 degree huge panoramic sauna which can easily seat 40-50 people, the other a 60 degree one which is hardly used. Suprisingly the new complex doesnt have a steam room but there is one in the original part of the hotel on the ground floor. Please note, the top floor sauna area, is an adult only nude area! The rooms in the original part of the hotel are very traditional, with a balcony overlooking the mountain range. They are comfortable but nothing fancy or modern. The only down side is that the rooms do not have any tea or coffee making facilities which i did miss in the mornings and evenings. The food both at breakfast and evenings are all very good and plentiful. The location is also situated within walking distance to the main high street including apres ski bars. One tip i would recommend is hiring a ski locker at the top of the Penkenbahn so that you leave all your ski gear at the top of the main gondola and walk back to the hotel in normal shoes! This is well worth 24 euros for a two person locker! Would definitely recommend and return to the same hotel is heading to Mayrhofen.
Lovely hotel with both a traditional part of the hotel and a brand new part including a state of the art spa which opened in December apparently. The spa area was amazing, indoor and outdoor pools (both a little cold!), outdoor jacuzzi (also a little cold!), lots of relaxation rooms with loungers, two saunas of different temperatures, one 90 degree huge panoramic sauna which can easily seat 40-50 people, the other a 60 degree one which is hardly used. Suprisingly the new complex doesnt have a steam room but there is one in the original part of the hotel on the ground floor. Please note, the top floor sauna area, is an adult only nude area! The rooms in the original part of the hotel are very traditional, with a balcony overlooking the mountain range. They are comfortable but nothing fancy or modern. The only down side is that the rooms do not have any tea or coffee making facilities which i did miss in the mornings and evenings. The food both at breakfast and evenings are all very good and plentiful. The location is also situated within walking distance to the main high street including apres ski bars. One tip i would recommend is hiring a ski locker at the top of the Penkenbahn so that you leave all your ski gear at the top of the main gondola and walk back to the hotel in normal shoes! This is well worth 24 euros for a two person locker! Would definitely recommend and return to the same hotel is heading to Mayrhofen.
10
Julian
Apr 14, 2025
·
Stayed 2 nights
Top Hotel mit hochmodernen Wellnessbereich. Klare Weiterempfehlung und das wohl beste Wellness Hotel im Zillertal. Völlig begeistert waren wir vom Spa Bereich. Das Ambiente und die Auswahl an Saunen und Becken ist einfach der Hammer. Es gibt es nur ein paar kleine Kritikpunkte: Es gibt keinen Raum ohne Entspannungsmusik. Zudem ist die Musik für unseren Geschmack viel zu laut. Der Infinity Pool und die Saunen sind erst ab halb 3 geöffnet. Das ist etwas spät wenn man an einem regnerischen/bewölkten Tag den kompletten Wellnessbereich nutzen möchte. Nur das Innenbecken hat geöffnet. Lage und Ausstattung auf höchstem Niveau. Reisezeitraum würde ich allerdings zukünftig nicht mehr in den Zeitraum des Snowbombing Festivals legen, da hier die Briten die Nacht zum Tag machen und man kaum schlafen kann. Das war sehr störend. Es bietet sich an ein Zimmer mit Bergblick zu nehmen, da der Weg zum Bahnhof direkt am Hotel vorbeiführt und man hier früh morgens schon einige Koffer rollen hört. Das 5 Gänge Menü könnte noch einen Tick ausgefallener sein ansonsten gibt es eine große Auswahl. Mein Schollenfilet war etwas trocken und die Kartoffeln nicht ganz durch. Die Rinderhüfte war hingegen perfekt. Das Salatbuffet ist sehr reichlich. Ebenso das Frühstück lässt nichts zu wünschen übrig. Das Nachmittags Dessert bietet wenig Auswahl und ist sehr zuckerhaltig. Um Umwegen an der Bar kann man sich einen Kaffee bestellen. Zum Abschluss: Das urige wird hier erhalten!
Top Hotel mit hochmodernen Wellnessbereich. Klare Weiterempfehlung und das wohl beste Wellness Hotel im Zillertal. Völlig begeistert waren wir vom Spa Bereich. Das Ambiente und die Auswahl an Saunen und Becken ist einfach der Hammer. Es gibt es nur ein paar kleine Kritikpunkte: Es gibt keinen Raum ohne Entspannungsmusik. Zudem ist die Musik für unseren Geschmack viel zu laut. Der Infinity Pool und die Saunen sind erst ab halb 3 geöffnet. Das ist etwas spät wenn man an einem regnerischen/bewölkten Tag den kompletten Wellnessbereich nutzen möchte. Nur das Innenbecken hat geöffnet. Lage und Ausstattung auf höchstem Niveau. Reisezeitraum würde ich allerdings zukünftig nicht mehr in den Zeitraum des Snowbombing Festivals legen, da hier die Briten die Nacht zum Tag machen und man kaum schlafen kann. Das war sehr störend. Es bietet sich an ein Zimmer mit Bergblick zu nehmen, da der Weg zum Bahnhof direkt am Hotel vorbeiführt und man hier früh morgens schon einige Koffer rollen hört. Das 5 Gänge Menü könnte noch einen Tick ausgefallener sein ansonsten gibt es eine große Auswahl. Mein Schollenfilet war etwas trocken und die Kartoffeln nicht ganz durch. Die Rinderhüfte war hingegen perfekt. Das Salatbuffet ist sehr reichlich. Ebenso das Frühstück lässt nichts zu wünschen übrig. Das Nachmittags Dessert bietet wenig Auswahl und ist sehr zuckerhaltig. Um Umwegen an der Bar kann man sich einen Kaffee bestellen. Zum Abschluss: Das urige wird hier erhalten!
8
Corinna
Aug 15, 2025
·
Stayed 4 nights
Der Spa-Bereich und der Naturbadesee mit der schönen, weitläufigen Gartenanlage ist wunderschön. Jedoch wäre es besser Handtücher fürs Baden in den Zimmern zu deponieren, da diese oftmals leer waren und leider nicht oft genug aufgefüllt wurden. Das Essen ist gut, jedoch am Büffet etwas lieblos präsentiert. Für ein solch schönes Ambiente könnte man mehr draus zaubern.
Der Spa-Bereich und der Naturbadesee mit der schönen, weitläufigen Gartenanlage ist wunderschön. Jedoch wäre es besser Handtücher fürs Baden in den Zimmern zu deponieren, da diese oftmals leer waren und leider nicht oft genug aufgefüllt wurden. Das Essen ist gut, jedoch am Büffet etwas lieblos präsentiert. Für ein solch schönes Ambiente könnte man mehr draus zaubern.
10
Laura
Nov 5, 2025
·
Stayed 3 nights
The location of this hotel is perfect. We really enjoyed the newly renovated pool area, and our kids had a lot of fun on the waterslides. The food and service was great, we will definitely return!
The location of this hotel is perfect. We really enjoyed the newly renovated pool area, and our kids had a lot of fun on the waterslides. The food and service was great, we will definitely return!
10
Owen
Dec 19, 2025
·
Stayed 4 nights
Incredible spa, almost ridiculous! Has to be seen to be believed.
Incredible spa, almost ridiculous! Has to be seen to be believed.
10
GABRIELE
May 1, 2025
·
Stayed 1 night
Splendida spa comoda la piscina per adulti ideale per poter nuotare.
Splendida spa comoda la piscina per adulti ideale per poter nuotare.
10
C
Jan 3, 2026
·
Stayed 7 nights
Food was excellent with a good variety over the 7 days we were here. The spa is incredible after a day skiing. The service was hit and miss. Our waiter was great but the night he was off the substitute waitress was terrible. We experienced two eye rolling moments, from the staff!! Once when they brought an incorrect water bottle. The second time on checkout at reception. We had paid €70 to use the spa after checkout (11am) and our airport transfer 2:45pm. They said they had run out for bathrobes for the Spa and asked us to go back to our apartment to get ours however we informed them that our robes in the apartment were on the floor of the bathroom so they were wet. (As reception asked us to do 2 days earlier when I booked the Spa) eyes rolled again. The lady in the lounge bar was excellent and made great cocktails with very friendly service. Despite the occasional service hiccups we’d defiantly come back.
Food was excellent with a good variety over the 7 days we were here. The spa is incredible after a day skiing. The service was hit and miss. Our waiter was great but the night he was off the substitute waitress was terrible. We experienced two eye rolling moments, from the staff!! Once when they brought an incorrect water bottle. The second time on checkout at reception. We had paid €70 to use the spa after checkout (11am) and our airport transfer 2:45pm. They said they had run out for bathrobes for the Spa and asked us to go back to our apartment to get ours however we informed them that our robes in the apartment were on the floor of the bathroom so they were wet. (As reception asked us to do 2 days earlier when I booked the Spa) eyes rolled again. The lady in the lounge bar was excellent and made great cocktails with very friendly service. Despite the occasional service hiccups we’d defiantly come back.
6
Cathrin
Aug 14, 2025
·
Stayed 1 night
Das Hotel Neuhaus im Zillertal überzeugt in Teilen, lässt aber an einigen Stellen noch Luft nach oben. Positiv: Neues, modernes Zimmer mit schöner Ausstattung Ruhige Lage und toller Ausblick Spürbare Investitionen ins Haus Verbesserungswürdig: Der Weg zum neuen Zimmer führt durch den stark in die Jahre gekommenen Altbau, was den hochwertigen Ersteindruck deutlich schmälert. Für eine Suite (fast 500 € pro Nacht) wären Wasser oder eine Minibar Standard – leider nicht vorhanden. Abendessen und Frühstück liegen qualitativ eher im Durchschnitt und entsprechen nicht dem angestrebten Hotelniveau. Das Personal wirkt nicht auf dem Servicelevel eines gehobenen Hauses – hier fehlt es an Herzlichkeit und Persönlichkeit. Kinder dürfen den neuen Wellnessbereich nicht nutzen, und die Kinderbetreuung startet erst am Nachmittag – für Familien unpraktisch. Fazit: Der neue Zimmertrakt und die Lage sind ein echtes Plus, aber Service, Gastronomie und Gesamtorganisation passen noch nicht zum Preis- und Qualitätsanspruch. Mit mehr Fokus auf durchgängige Standards und Gastfreundschaft könnte das Haus sein Potenzial voll ausschöpfen.
Das Hotel Neuhaus im Zillertal überzeugt in Teilen, lässt aber an einigen Stellen noch Luft nach oben. Positiv: Neues, modernes Zimmer mit schöner Ausstattung Ruhige Lage und toller Ausblick Spürbare Investitionen ins Haus Verbesserungswürdig: Der Weg zum neuen Zimmer führt durch den stark in die Jahre gekommenen Altbau, was den hochwertigen Ersteindruck deutlich schmälert. Für eine Suite (fast 500 € pro Nacht) wären Wasser oder eine Minibar Standard – leider nicht vorhanden. Abendessen und Frühstück liegen qualitativ eher im Durchschnitt und entsprechen nicht dem angestrebten Hotelniveau. Das Personal wirkt nicht auf dem Servicelevel eines gehobenen Hauses – hier fehlt es an Herzlichkeit und Persönlichkeit. Kinder dürfen den neuen Wellnessbereich nicht nutzen, und die Kinderbetreuung startet erst am Nachmittag – für Familien unpraktisch. Fazit: Der neue Zimmertrakt und die Lage sind ein echtes Plus, aber Service, Gastronomie und Gesamtorganisation passen noch nicht zum Preis- und Qualitätsanspruch. Mit mehr Fokus auf durchgängige Standards und Gastfreundschaft könnte das Haus sein Potenzial voll ausschöpfen.
10
Andrew
Feb 7, 2026
·
Stayed 3 nights
Great spa
Great spa
8
Karen
Jul 22, 2024
·
Stayed 7 nights
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and public areas are frequently described as very clean. Some lapses were noted, such as empty towel stations in the spa and missing shower gel in the sauna area.
Related guest reviews
8
Wolfgang Ludwig
Jun 2, 2024
·
Stayed 5 nights
Unterkunft war sauber, Badesee sehr schön.
Unterkunft war sauber, Badesee sehr schön.
4
Manfred
Dec 20, 2024
·
Stayed 2 nights
Man hat das Gefühl, dass das Hotel an gewissen Stellen eine Baustelle ist. -Zum Nebenhaus, keine Beschilderungen aber man kann sich leicht verlaufen. -Im Saunabereich, kein Duschgel -Frühstück geht bis 10:00 Uhr - das Frühstück wird 9:45 Uhr abgebaut und wird ab 9:30 Uhr nicht mehr nachgelegt. Qualitativ jedoch ein hochwertiges Frühstück.
Man hat das Gefühl, dass das Hotel an gewissen Stellen eine Baustelle ist. -Zum Nebenhaus, keine Beschilderungen aber man kann sich leicht verlaufen. -Im Saunabereich, kein Duschgel -Frühstück geht bis 10:00 Uhr - das Frühstück wird 9:45 Uhr abgebaut und wird ab 9:30 Uhr nicht mehr nachgelegt. Qualitativ jedoch ein hochwertiges Frühstück.
10
Mario
Aug 30, 2025
·
Stayed 14 nights
Sehr gutes Hotel, sehr sauber, gutes Essen, toller Service und eine hervorragende Wellnesslandschaft.
Sehr gutes Hotel, sehr sauber, gutes Essen, toller Service und eine hervorragende Wellnesslandschaft.
8
Corinna
Aug 15, 2025
·
Stayed 4 nights
Der Spa-Bereich und der Naturbadesee mit der schönen, weitläufigen Gartenanlage ist wunderschön. Jedoch wäre es besser Handtücher fürs Baden in den Zimmern zu deponieren, da diese oftmals leer waren und leider nicht oft genug aufgefüllt wurden. Das Essen ist gut, jedoch am Büffet etwas lieblos präsentiert. Für ein solch schönes Ambiente könnte man mehr draus zaubern.
Der Spa-Bereich und der Naturbadesee mit der schönen, weitläufigen Gartenanlage ist wunderschön. Jedoch wäre es besser Handtücher fürs Baden in den Zimmern zu deponieren, da diese oftmals leer waren und leider nicht oft genug aufgefüllt wurden. Das Essen ist gut, jedoch am Büffet etwas lieblos präsentiert. Für ein solch schönes Ambiente könnte man mehr draus zaubern.
10
Abbie
Mar 7, 2024
·
Stayed 5 nights
We had a beautiful room which was upgraded to a suite on arrival. Room and hotel was very clean. Food at hotel was lovely and staff were really friendly. Spa area was good too
We had a beautiful room which was upgraded to a suite on arrival. Room and hotel was very clean. Food at hotel was lovely and staff were really friendly. Spa area was good too
10
Paul Andrew
Feb 28, 2025
·
Stayed 7 nights
Excellent all round. Lovely clean hotel and surrounding areas. Pristine accommodation with friendly and attentive staff. Lots of options for food and drink with an option to swap a half board for a fondue and an unbelievable breakfast option. Sensational spa too, which was an added bonus
Excellent all round. Lovely clean hotel and surrounding areas. Pristine accommodation with friendly and attentive staff. Lots of options for food and drink with an option to swap a half board for a fondue and an unbelievable breakfast option. Sensational spa too, which was an added bonus
6
Andrew
Feb 7, 2025
·
Stayed 4 nights
On arriving I was ignored and left waiting for a long time while 3 people on the desk dealt with one phone call. Room is very dated but spacious, warm and clean. In general, not all but most of the staff were very cold, unfriendly, the bar man in particular was rude. I only stayed b&b, not half board and so a big deal was made of this each morning when I asked where to sit, very odd. On a positive the breakfast and restaurant area is of a high quality and the spa facilities very impressive.
On arriving I was ignored and left waiting for a long time while 3 people on the desk dealt with one phone call. Room is very dated but spacious, warm and clean. In general, not all but most of the staff were very cold, unfriendly, the bar man in particular was rude. I only stayed b&b, not half board and so a big deal was made of this each morning when I asked where to sit, very odd. On a positive the breakfast and restaurant area is of a high quality and the spa facilities very impressive.
8
Annika
Sep 2, 2023
·
Stayed 7 nights
Liebevoller Empfang zu Beginn, sauberes Zimmer mit tollem Ausblick auf die Berge, super Auswahl beim Frühstück (Auswahl an Alpro Milch, Actimel, verschiedenste Koro Mandelmusvarianten etc.) , lediglich das Abendessen war für uns nichts ,,besonderes“, was man bei einem 5Gang Abendmenü erwartet. Es waren sehr große Portionen, vor allem der Hauptgang und das Dessert. Man könnte hier besser an der Menge sparen und dafür mehr Liebe in die Ausarbeitung, Gewürze und Besonderheiten investieren. Ansonsten ein super unkomplizierter Aufenthalt mit Hund.
Liebevoller Empfang zu Beginn, sauberes Zimmer mit tollem Ausblick auf die Berge, super Auswahl beim Frühstück (Auswahl an Alpro Milch, Actimel, verschiedenste Koro Mandelmusvarianten etc.) , lediglich das Abendessen war für uns nichts ,,besonderes“, was man bei einem 5Gang Abendmenü erwartet. Es waren sehr große Portionen, vor allem der Hauptgang und das Dessert. Man könnte hier besser an der Menge sparen und dafür mehr Liebe in die Ausarbeitung, Gewürze und Besonderheiten investieren. Ansonsten ein super unkomplizierter Aufenthalt mit Hund.
8
Karen
Jul 22, 2024
·
Stayed 7 nights
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
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AI-generated summary based on recent guest reviews
Rooms
Accommodation ranges from newly renovated rooms and spacious apartments to older, more traditional rooms that some found dated, with comments about short or worn beds. Several reviews note missing amenities like a minibar or fridge, tea or coffee facilities, or air conditioning, plus occasional noise near the station or during festivals.
Related guest reviews
10
Reuben
Feb 16, 2025
·
Stayed 4 nights
Lovely hotel with both a traditional part of the hotel and a brand new part including a state of the art spa which opened in December apparently. The spa area was amazing, indoor and outdoor pools (both a little cold!), outdoor jacuzzi (also a little cold!), lots of relaxation rooms with loungers, two saunas of different temperatures, one 90 degree huge panoramic sauna which can easily seat 40-50 people, the other a 60 degree one which is hardly used. Suprisingly the new complex doesnt have a steam room but there is one in the original part of the hotel on the ground floor. Please note, the top floor sauna area, is an adult only nude area! The rooms in the original part of the hotel are very traditional, with a balcony overlooking the mountain range. They are comfortable but nothing fancy or modern. The only down side is that the rooms do not have any tea or coffee making facilities which i did miss in the mornings and evenings. The food both at breakfast and evenings are all very good and plentiful. The location is also situated within walking distance to the main high street including apres ski bars. One tip i would recommend is hiring a ski locker at the top of the Penkenbahn so that you leave all your ski gear at the top of the main gondola and walk back to the hotel in normal shoes! This is well worth 24 euros for a two person locker! Would definitely recommend and return to the same hotel is heading to Mayrhofen.
Lovely hotel with both a traditional part of the hotel and a brand new part including a state of the art spa which opened in December apparently. The spa area was amazing, indoor and outdoor pools (both a little cold!), outdoor jacuzzi (also a little cold!), lots of relaxation rooms with loungers, two saunas of different temperatures, one 90 degree huge panoramic sauna which can easily seat 40-50 people, the other a 60 degree one which is hardly used. Suprisingly the new complex doesnt have a steam room but there is one in the original part of the hotel on the ground floor. Please note, the top floor sauna area, is an adult only nude area! The rooms in the original part of the hotel are very traditional, with a balcony overlooking the mountain range. They are comfortable but nothing fancy or modern. The only down side is that the rooms do not have any tea or coffee making facilities which i did miss in the mornings and evenings. The food both at breakfast and evenings are all very good and plentiful. The location is also situated within walking distance to the main high street including apres ski bars. One tip i would recommend is hiring a ski locker at the top of the Penkenbahn so that you leave all your ski gear at the top of the main gondola and walk back to the hotel in normal shoes! This is well worth 24 euros for a two person locker! Would definitely recommend and return to the same hotel is heading to Mayrhofen.
10
Julian
Apr 14, 2025
·
Stayed 2 nights
Top Hotel mit hochmodernen Wellnessbereich. Klare Weiterempfehlung und das wohl beste Wellness Hotel im Zillertal. Völlig begeistert waren wir vom Spa Bereich. Das Ambiente und die Auswahl an Saunen und Becken ist einfach der Hammer. Es gibt es nur ein paar kleine Kritikpunkte: Es gibt keinen Raum ohne Entspannungsmusik. Zudem ist die Musik für unseren Geschmack viel zu laut. Der Infinity Pool und die Saunen sind erst ab halb 3 geöffnet. Das ist etwas spät wenn man an einem regnerischen/bewölkten Tag den kompletten Wellnessbereich nutzen möchte. Nur das Innenbecken hat geöffnet. Lage und Ausstattung auf höchstem Niveau. Reisezeitraum würde ich allerdings zukünftig nicht mehr in den Zeitraum des Snowbombing Festivals legen, da hier die Briten die Nacht zum Tag machen und man kaum schlafen kann. Das war sehr störend. Es bietet sich an ein Zimmer mit Bergblick zu nehmen, da der Weg zum Bahnhof direkt am Hotel vorbeiführt und man hier früh morgens schon einige Koffer rollen hört. Das 5 Gänge Menü könnte noch einen Tick ausgefallener sein ansonsten gibt es eine große Auswahl. Mein Schollenfilet war etwas trocken und die Kartoffeln nicht ganz durch. Die Rinderhüfte war hingegen perfekt. Das Salatbuffet ist sehr reichlich. Ebenso das Frühstück lässt nichts zu wünschen übrig. Das Nachmittags Dessert bietet wenig Auswahl und ist sehr zuckerhaltig. Um Umwegen an der Bar kann man sich einen Kaffee bestellen. Zum Abschluss: Das urige wird hier erhalten!
Top Hotel mit hochmodernen Wellnessbereich. Klare Weiterempfehlung und das wohl beste Wellness Hotel im Zillertal. Völlig begeistert waren wir vom Spa Bereich. Das Ambiente und die Auswahl an Saunen und Becken ist einfach der Hammer. Es gibt es nur ein paar kleine Kritikpunkte: Es gibt keinen Raum ohne Entspannungsmusik. Zudem ist die Musik für unseren Geschmack viel zu laut. Der Infinity Pool und die Saunen sind erst ab halb 3 geöffnet. Das ist etwas spät wenn man an einem regnerischen/bewölkten Tag den kompletten Wellnessbereich nutzen möchte. Nur das Innenbecken hat geöffnet. Lage und Ausstattung auf höchstem Niveau. Reisezeitraum würde ich allerdings zukünftig nicht mehr in den Zeitraum des Snowbombing Festivals legen, da hier die Briten die Nacht zum Tag machen und man kaum schlafen kann. Das war sehr störend. Es bietet sich an ein Zimmer mit Bergblick zu nehmen, da der Weg zum Bahnhof direkt am Hotel vorbeiführt und man hier früh morgens schon einige Koffer rollen hört. Das 5 Gänge Menü könnte noch einen Tick ausgefallener sein ansonsten gibt es eine große Auswahl. Mein Schollenfilet war etwas trocken und die Kartoffeln nicht ganz durch. Die Rinderhüfte war hingegen perfekt. Das Salatbuffet ist sehr reichlich. Ebenso das Frühstück lässt nichts zu wünschen übrig. Das Nachmittags Dessert bietet wenig Auswahl und ist sehr zuckerhaltig. Um Umwegen an der Bar kann man sich einen Kaffee bestellen. Zum Abschluss: Das urige wird hier erhalten!
10
Dennis
Jul 10, 2024
·
Stayed 1 night
Sehr gute Unterkunft im Haupthaus die Zimmer Extrems abgewohnt die Betten zu kurz , für große Menschen eher schlecht, Matratzen völlig durchgelegen! Die renovierten Bereiche kann ich Nix zu sagen aber ich geh davon aus um einiges besser !!
Sehr gute Unterkunft im Haupthaus die Zimmer Extrems abgewohnt die Betten zu kurz , für große Menschen eher schlecht, Matratzen völlig durchgelegen! Die renovierten Bereiche kann ich Nix zu sagen aber ich geh davon aus um einiges besser !!
10
Abbie
Mar 7, 2024
·
Stayed 5 nights
We had a beautiful room which was upgraded to a suite on arrival. Room and hotel was very clean. Food at hotel was lovely and staff were really friendly. Spa area was good too
We had a beautiful room which was upgraded to a suite on arrival. Room and hotel was very clean. Food at hotel was lovely and staff were really friendly. Spa area was good too
4
Kjetil
Jul 12, 2024
·
Stayed 4 nights
Positive: Nice hotel, very good food, helpful and kind people in the reception. Negative: No air condition in our room, some restaurant personell seemed stressed and were forgetting our orders, especially outside area, also did not seem very friendly.
Positive: Nice hotel, very good food, helpful and kind people in the reception. Negative: No air condition in our room, some restaurant personell seemed stressed and were forgetting our orders, especially outside area, also did not seem very friendly.
8
Igor
Feb 22, 2025
·
Stayed 7 nights
We had family ski trip to Mayrhofen and stayed in this hotel. We enjoyed food, facilities and excellent apartment with full kitchen. Probably , we will come back if decide to go to Mayrhofen again.
We had family ski trip to Mayrhofen and stayed in this hotel. We enjoyed food, facilities and excellent apartment with full kitchen. Probably , we will come back if decide to go to Mayrhofen again.
10
Brian
Jul 5, 2023
·
Stayed 2 nights
Super lækkert hotel flinkt og hjælpsomt personale .eneste minus er at der mangler køleskab på værelset
Super lækkert hotel flinkt og hjælpsomt personale .eneste minus er at der mangler køleskab på værelset
6
Andrew
Feb 7, 2025
·
Stayed 4 nights
On arriving I was ignored and left waiting for a long time while 3 people on the desk dealt with one phone call. Room is very dated but spacious, warm and clean. In general, not all but most of the staff were very cold, unfriendly, the bar man in particular was rude. I only stayed b&b, not half board and so a big deal was made of this each morning when I asked where to sit, very odd. On a positive the breakfast and restaurant area is of a high quality and the spa facilities very impressive.
On arriving I was ignored and left waiting for a long time while 3 people on the desk dealt with one phone call. Room is very dated but spacious, warm and clean. In general, not all but most of the staff were very cold, unfriendly, the bar man in particular was rude. I only stayed b&b, not half board and so a big deal was made of this each morning when I asked where to sit, very odd. On a positive the breakfast and restaurant area is of a high quality and the spa facilities very impressive.
6
Cathrin
Aug 14, 2025
·
Stayed 1 night
Das Hotel Neuhaus im Zillertal überzeugt in Teilen, lässt aber an einigen Stellen noch Luft nach oben. Positiv: Neues, modernes Zimmer mit schöner Ausstattung Ruhige Lage und toller Ausblick Spürbare Investitionen ins Haus Verbesserungswürdig: Der Weg zum neuen Zimmer führt durch den stark in die Jahre gekommenen Altbau, was den hochwertigen Ersteindruck deutlich schmälert. Für eine Suite (fast 500 € pro Nacht) wären Wasser oder eine Minibar Standard – leider nicht vorhanden. Abendessen und Frühstück liegen qualitativ eher im Durchschnitt und entsprechen nicht dem angestrebten Hotelniveau. Das Personal wirkt nicht auf dem Servicelevel eines gehobenen Hauses – hier fehlt es an Herzlichkeit und Persönlichkeit. Kinder dürfen den neuen Wellnessbereich nicht nutzen, und die Kinderbetreuung startet erst am Nachmittag – für Familien unpraktisch. Fazit: Der neue Zimmertrakt und die Lage sind ein echtes Plus, aber Service, Gastronomie und Gesamtorganisation passen noch nicht zum Preis- und Qualitätsanspruch. Mit mehr Fokus auf durchgängige Standards und Gastfreundschaft könnte das Haus sein Potenzial voll ausschöpfen.
Das Hotel Neuhaus im Zillertal überzeugt in Teilen, lässt aber an einigen Stellen noch Luft nach oben. Positiv: Neues, modernes Zimmer mit schöner Ausstattung Ruhige Lage und toller Ausblick Spürbare Investitionen ins Haus Verbesserungswürdig: Der Weg zum neuen Zimmer führt durch den stark in die Jahre gekommenen Altbau, was den hochwertigen Ersteindruck deutlich schmälert. Für eine Suite (fast 500 € pro Nacht) wären Wasser oder eine Minibar Standard – leider nicht vorhanden. Abendessen und Frühstück liegen qualitativ eher im Durchschnitt und entsprechen nicht dem angestrebten Hotelniveau. Das Personal wirkt nicht auf dem Servicelevel eines gehobenen Hauses – hier fehlt es an Herzlichkeit und Persönlichkeit. Kinder dürfen den neuen Wellnessbereich nicht nutzen, und die Kinderbetreuung startet erst am Nachmittag – für Familien unpraktisch. Fazit: Der neue Zimmertrakt und die Lage sind ein echtes Plus, aber Service, Gastronomie und Gesamtorganisation passen noch nicht zum Preis- und Qualitätsanspruch. Mit mehr Fokus auf durchgängige Standards und Gastfreundschaft könnte das Haus sein Potenzial voll ausschöpfen.
8
Karen
Jul 22, 2024
·
Stayed 7 nights
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
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AI-generated summary based on recent guest reviews
Service
Staff feedback is mixed: many guests found the team friendly and helpful, but several reported unwelcoming or disorganized service, slow dinners, and occasional rudeness at reception or in the bar. Check in experiences and restaurant pacing vary notably.
Related guest reviews
10
Mario
Aug 30, 2025
·
Stayed 14 nights
Sehr gutes Hotel, sehr sauber, gutes Essen, toller Service und eine hervorragende Wellnesslandschaft.
Sehr gutes Hotel, sehr sauber, gutes Essen, toller Service und eine hervorragende Wellnesslandschaft.
10
Laura
Nov 5, 2025
·
Stayed 3 nights
The location of this hotel is perfect. We really enjoyed the newly renovated pool area, and our kids had a lot of fun on the waterslides. The food and service was great, we will definitely return!
The location of this hotel is perfect. We really enjoyed the newly renovated pool area, and our kids had a lot of fun on the waterslides. The food and service was great, we will definitely return!
10
Abbie
Mar 7, 2024
·
Stayed 5 nights
We had a beautiful room which was upgraded to a suite on arrival. Room and hotel was very clean. Food at hotel was lovely and staff were really friendly. Spa area was good too
We had a beautiful room which was upgraded to a suite on arrival. Room and hotel was very clean. Food at hotel was lovely and staff were really friendly. Spa area was good too
4
Kjetil
Jul 12, 2024
·
Stayed 4 nights
Positive: Nice hotel, very good food, helpful and kind people in the reception. Negative: No air condition in our room, some restaurant personell seemed stressed and were forgetting our orders, especially outside area, also did not seem very friendly.
Positive: Nice hotel, very good food, helpful and kind people in the reception. Negative: No air condition in our room, some restaurant personell seemed stressed and were forgetting our orders, especially outside area, also did not seem very friendly.
8
Gary
Jul 30, 2023
·
Stayed 7 nights
Lovely place and an amazing location next to the train station in the center of Mayrhofen. My only criticism is the speed of service in the restaurant of an evening. If you enjoy a 2.5 hr dinner its great but if you want a quick bite, maybe call half-board.
Lovely place and an amazing location next to the train station in the center of Mayrhofen. My only criticism is the speed of service in the restaurant of an evening. If you enjoy a 2.5 hr dinner its great but if you want a quick bite, maybe call half-board.
6
Andrew
Feb 7, 2025
·
Stayed 4 nights
On arriving I was ignored and left waiting for a long time while 3 people on the desk dealt with one phone call. Room is very dated but spacious, warm and clean. In general, not all but most of the staff were very cold, unfriendly, the bar man in particular was rude. I only stayed b&b, not half board and so a big deal was made of this each morning when I asked where to sit, very odd. On a positive the breakfast and restaurant area is of a high quality and the spa facilities very impressive.
On arriving I was ignored and left waiting for a long time while 3 people on the desk dealt with one phone call. Room is very dated but spacious, warm and clean. In general, not all but most of the staff were very cold, unfriendly, the bar man in particular was rude. I only stayed b&b, not half board and so a big deal was made of this each morning when I asked where to sit, very odd. On a positive the breakfast and restaurant area is of a high quality and the spa facilities very impressive.
10
C
Jan 3, 2026
·
Stayed 7 nights
Food was excellent with a good variety over the 7 days we were here. The spa is incredible after a day skiing. The service was hit and miss. Our waiter was great but the night he was off the substitute waitress was terrible. We experienced two eye rolling moments, from the staff!! Once when they brought an incorrect water bottle. The second time on checkout at reception. We had paid €70 to use the spa after checkout (11am) and our airport transfer 2:45pm. They said they had run out for bathrobes for the Spa and asked us to go back to our apartment to get ours however we informed them that our robes in the apartment were on the floor of the bathroom so they were wet. (As reception asked us to do 2 days earlier when I booked the Spa) eyes rolled again. The lady in the lounge bar was excellent and made great cocktails with very friendly service. Despite the occasional service hiccups we’d defiantly come back.
Food was excellent with a good variety over the 7 days we were here. The spa is incredible after a day skiing. The service was hit and miss. Our waiter was great but the night he was off the substitute waitress was terrible. We experienced two eye rolling moments, from the staff!! Once when they brought an incorrect water bottle. The second time on checkout at reception. We had paid €70 to use the spa after checkout (11am) and our airport transfer 2:45pm. They said they had run out for bathrobes for the Spa and asked us to go back to our apartment to get ours however we informed them that our robes in the apartment were on the floor of the bathroom so they were wet. (As reception asked us to do 2 days earlier when I booked the Spa) eyes rolled again. The lady in the lounge bar was excellent and made great cocktails with very friendly service. Despite the occasional service hiccups we’d defiantly come back.
8
C
May 18, 2025
·
Stayed 2 nights
Neuer Wellnes Bereich ist top. Im Restaurant das Serviceteam wirkte auf uns sehr unerfahren und nicht gut organisiert. Der Empfang war wenig herzlich, da sind wir in dieser Hotelkategorie was anderes gewohnt. Das Essen war sehr gut.
Neuer Wellnes Bereich ist top. Im Restaurant das Serviceteam wirkte auf uns sehr unerfahren und nicht gut organisiert. Der Empfang war wenig herzlich, da sind wir in dieser Hotelkategorie was anderes gewohnt. Das Essen war sehr gut.
10
??? ??????
Apr 30, 2024
·
Stayed 3 nights
Superknee staff, thank you for the fantastic service and location. The diner and breakfast were phenomenal..
Superknee staff, thank you for the fantastic service and location. The diner and breakfast were phenomenal..
8
Karen
Jul 22, 2024
·
Stayed 7 nights
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
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AI-generated summary based on recent guest reviews
Location
Frequent praise for the central setting near Mayrhofen’s main street and train station, with scenic mountain views available. Some guests reported noise at times, especially during festivals or from the nearby station and road.
Related guest reviews
10
Reuben
Feb 16, 2025
·
Stayed 4 nights
Lovely hotel with both a traditional part of the hotel and a brand new part including a state of the art spa which opened in December apparently. The spa area was amazing, indoor and outdoor pools (both a little cold!), outdoor jacuzzi (also a little cold!), lots of relaxation rooms with loungers, two saunas of different temperatures, one 90 degree huge panoramic sauna which can easily seat 40-50 people, the other a 60 degree one which is hardly used. Suprisingly the new complex doesnt have a steam room but there is one in the original part of the hotel on the ground floor. Please note, the top floor sauna area, is an adult only nude area! The rooms in the original part of the hotel are very traditional, with a balcony overlooking the mountain range. They are comfortable but nothing fancy or modern. The only down side is that the rooms do not have any tea or coffee making facilities which i did miss in the mornings and evenings. The food both at breakfast and evenings are all very good and plentiful. The location is also situated within walking distance to the main high street including apres ski bars. One tip i would recommend is hiring a ski locker at the top of the Penkenbahn so that you leave all your ski gear at the top of the main gondola and walk back to the hotel in normal shoes! This is well worth 24 euros for a two person locker! Would definitely recommend and return to the same hotel is heading to Mayrhofen.
Lovely hotel with both a traditional part of the hotel and a brand new part including a state of the art spa which opened in December apparently. The spa area was amazing, indoor and outdoor pools (both a little cold!), outdoor jacuzzi (also a little cold!), lots of relaxation rooms with loungers, two saunas of different temperatures, one 90 degree huge panoramic sauna which can easily seat 40-50 people, the other a 60 degree one which is hardly used. Suprisingly the new complex doesnt have a steam room but there is one in the original part of the hotel on the ground floor. Please note, the top floor sauna area, is an adult only nude area! The rooms in the original part of the hotel are very traditional, with a balcony overlooking the mountain range. They are comfortable but nothing fancy or modern. The only down side is that the rooms do not have any tea or coffee making facilities which i did miss in the mornings and evenings. The food both at breakfast and evenings are all very good and plentiful. The location is also situated within walking distance to the main high street including apres ski bars. One tip i would recommend is hiring a ski locker at the top of the Penkenbahn so that you leave all your ski gear at the top of the main gondola and walk back to the hotel in normal shoes! This is well worth 24 euros for a two person locker! Would definitely recommend and return to the same hotel is heading to Mayrhofen.
10
Julian
Apr 14, 2025
·
Stayed 2 nights
Top Hotel mit hochmodernen Wellnessbereich. Klare Weiterempfehlung und das wohl beste Wellness Hotel im Zillertal. Völlig begeistert waren wir vom Spa Bereich. Das Ambiente und die Auswahl an Saunen und Becken ist einfach der Hammer. Es gibt es nur ein paar kleine Kritikpunkte: Es gibt keinen Raum ohne Entspannungsmusik. Zudem ist die Musik für unseren Geschmack viel zu laut. Der Infinity Pool und die Saunen sind erst ab halb 3 geöffnet. Das ist etwas spät wenn man an einem regnerischen/bewölkten Tag den kompletten Wellnessbereich nutzen möchte. Nur das Innenbecken hat geöffnet. Lage und Ausstattung auf höchstem Niveau. Reisezeitraum würde ich allerdings zukünftig nicht mehr in den Zeitraum des Snowbombing Festivals legen, da hier die Briten die Nacht zum Tag machen und man kaum schlafen kann. Das war sehr störend. Es bietet sich an ein Zimmer mit Bergblick zu nehmen, da der Weg zum Bahnhof direkt am Hotel vorbeiführt und man hier früh morgens schon einige Koffer rollen hört. Das 5 Gänge Menü könnte noch einen Tick ausgefallener sein ansonsten gibt es eine große Auswahl. Mein Schollenfilet war etwas trocken und die Kartoffeln nicht ganz durch. Die Rinderhüfte war hingegen perfekt. Das Salatbuffet ist sehr reichlich. Ebenso das Frühstück lässt nichts zu wünschen übrig. Das Nachmittags Dessert bietet wenig Auswahl und ist sehr zuckerhaltig. Um Umwegen an der Bar kann man sich einen Kaffee bestellen. Zum Abschluss: Das urige wird hier erhalten!
Top Hotel mit hochmodernen Wellnessbereich. Klare Weiterempfehlung und das wohl beste Wellness Hotel im Zillertal. Völlig begeistert waren wir vom Spa Bereich. Das Ambiente und die Auswahl an Saunen und Becken ist einfach der Hammer. Es gibt es nur ein paar kleine Kritikpunkte: Es gibt keinen Raum ohne Entspannungsmusik. Zudem ist die Musik für unseren Geschmack viel zu laut. Der Infinity Pool und die Saunen sind erst ab halb 3 geöffnet. Das ist etwas spät wenn man an einem regnerischen/bewölkten Tag den kompletten Wellnessbereich nutzen möchte. Nur das Innenbecken hat geöffnet. Lage und Ausstattung auf höchstem Niveau. Reisezeitraum würde ich allerdings zukünftig nicht mehr in den Zeitraum des Snowbombing Festivals legen, da hier die Briten die Nacht zum Tag machen und man kaum schlafen kann. Das war sehr störend. Es bietet sich an ein Zimmer mit Bergblick zu nehmen, da der Weg zum Bahnhof direkt am Hotel vorbeiführt und man hier früh morgens schon einige Koffer rollen hört. Das 5 Gänge Menü könnte noch einen Tick ausgefallener sein ansonsten gibt es eine große Auswahl. Mein Schollenfilet war etwas trocken und die Kartoffeln nicht ganz durch. Die Rinderhüfte war hingegen perfekt. Das Salatbuffet ist sehr reichlich. Ebenso das Frühstück lässt nichts zu wünschen übrig. Das Nachmittags Dessert bietet wenig Auswahl und ist sehr zuckerhaltig. Um Umwegen an der Bar kann man sich einen Kaffee bestellen. Zum Abschluss: Das urige wird hier erhalten!
10
Laura
Nov 5, 2025
·
Stayed 3 nights
The location of this hotel is perfect. We really enjoyed the newly renovated pool area, and our kids had a lot of fun on the waterslides. The food and service was great, we will definitely return!
The location of this hotel is perfect. We really enjoyed the newly renovated pool area, and our kids had a lot of fun on the waterslides. The food and service was great, we will definitely return!
8
Gary
Jul 30, 2023
·
Stayed 7 nights
Lovely place and an amazing location next to the train station in the center of Mayrhofen. My only criticism is the speed of service in the restaurant of an evening. If you enjoy a 2.5 hr dinner its great but if you want a quick bite, maybe call half-board.
Lovely place and an amazing location next to the train station in the center of Mayrhofen. My only criticism is the speed of service in the restaurant of an evening. If you enjoy a 2.5 hr dinner its great but if you want a quick bite, maybe call half-board.
10
Stephen
Feb 2, 2026
·
Stayed 4 nights
Excellent spa, accommodation and food. Great location.
Excellent spa, accommodation and food. Great location.
6
Cathrin
Aug 14, 2025
·
Stayed 1 night
Das Hotel Neuhaus im Zillertal überzeugt in Teilen, lässt aber an einigen Stellen noch Luft nach oben. Positiv: Neues, modernes Zimmer mit schöner Ausstattung Ruhige Lage und toller Ausblick Spürbare Investitionen ins Haus Verbesserungswürdig: Der Weg zum neuen Zimmer führt durch den stark in die Jahre gekommenen Altbau, was den hochwertigen Ersteindruck deutlich schmälert. Für eine Suite (fast 500 € pro Nacht) wären Wasser oder eine Minibar Standard – leider nicht vorhanden. Abendessen und Frühstück liegen qualitativ eher im Durchschnitt und entsprechen nicht dem angestrebten Hotelniveau. Das Personal wirkt nicht auf dem Servicelevel eines gehobenen Hauses – hier fehlt es an Herzlichkeit und Persönlichkeit. Kinder dürfen den neuen Wellnessbereich nicht nutzen, und die Kinderbetreuung startet erst am Nachmittag – für Familien unpraktisch. Fazit: Der neue Zimmertrakt und die Lage sind ein echtes Plus, aber Service, Gastronomie und Gesamtorganisation passen noch nicht zum Preis- und Qualitätsanspruch. Mit mehr Fokus auf durchgängige Standards und Gastfreundschaft könnte das Haus sein Potenzial voll ausschöpfen.
Das Hotel Neuhaus im Zillertal überzeugt in Teilen, lässt aber an einigen Stellen noch Luft nach oben. Positiv: Neues, modernes Zimmer mit schöner Ausstattung Ruhige Lage und toller Ausblick Spürbare Investitionen ins Haus Verbesserungswürdig: Der Weg zum neuen Zimmer führt durch den stark in die Jahre gekommenen Altbau, was den hochwertigen Ersteindruck deutlich schmälert. Für eine Suite (fast 500 € pro Nacht) wären Wasser oder eine Minibar Standard – leider nicht vorhanden. Abendessen und Frühstück liegen qualitativ eher im Durchschnitt und entsprechen nicht dem angestrebten Hotelniveau. Das Personal wirkt nicht auf dem Servicelevel eines gehobenen Hauses – hier fehlt es an Herzlichkeit und Persönlichkeit. Kinder dürfen den neuen Wellnessbereich nicht nutzen, und die Kinderbetreuung startet erst am Nachmittag – für Familien unpraktisch. Fazit: Der neue Zimmertrakt und die Lage sind ein echtes Plus, aber Service, Gastronomie und Gesamtorganisation passen noch nicht zum Preis- und Qualitätsanspruch. Mit mehr Fokus auf durchgängige Standards und Gastfreundschaft könnte das Haus sein Potenzial voll ausschöpfen.
10
Martin
Jun 27, 2023
·
I am returning customer because I love how the hotel is situated. Mayrhofen is still a village but with many options to spend a day. The new garden of the hotel is amazing. I am sure I will revisit this hotel.
I am returning customer because I love how the hotel is situated. Mayrhofen is still a village but with many options to spend a day. The new garden of the hotel is amazing. I am sure I will revisit this hotel.
10
??? ??????
Apr 30, 2024
·
Stayed 3 nights
Superknee staff, thank you for the fantastic service and location. The diner and breakfast were phenomenal..
Superknee staff, thank you for the fantastic service and location. The diner and breakfast were phenomenal..
8
Albert
Jan 9, 2024
·
Stayed 7 nights
Nice traditional hotel with partially modern restaurant. Nice location close to the center, bus stop, Railway station.
Nice traditional hotel with partially modern restaurant. Nice location close to the center, bus stop, Railway station.
6
dieudonne
Apr 11, 2023
·
Stayed 5 nights
De ligging is perfect. Het hotel heeft voorzieningen die gedateerd zijn!
De ligging is perfect. Het hotel heeft voorzieningen die gedateerd zijn!
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AI-generated summary based on recent guest reviews
Dining
Food is widely praised, especially the abundant breakfasts and generally tasty dinners, with decent variety over longer stays. A few mention average presentation, over salted dishes, coffee quality, and slow evening service.
Related guest reviews
10
Julian
Apr 14, 2025
·
Stayed 2 nights
Top Hotel mit hochmodernen Wellnessbereich. Klare Weiterempfehlung und das wohl beste Wellness Hotel im Zillertal. Völlig begeistert waren wir vom Spa Bereich. Das Ambiente und die Auswahl an Saunen und Becken ist einfach der Hammer. Es gibt es nur ein paar kleine Kritikpunkte: Es gibt keinen Raum ohne Entspannungsmusik. Zudem ist die Musik für unseren Geschmack viel zu laut. Der Infinity Pool und die Saunen sind erst ab halb 3 geöffnet. Das ist etwas spät wenn man an einem regnerischen/bewölkten Tag den kompletten Wellnessbereich nutzen möchte. Nur das Innenbecken hat geöffnet. Lage und Ausstattung auf höchstem Niveau. Reisezeitraum würde ich allerdings zukünftig nicht mehr in den Zeitraum des Snowbombing Festivals legen, da hier die Briten die Nacht zum Tag machen und man kaum schlafen kann. Das war sehr störend. Es bietet sich an ein Zimmer mit Bergblick zu nehmen, da der Weg zum Bahnhof direkt am Hotel vorbeiführt und man hier früh morgens schon einige Koffer rollen hört. Das 5 Gänge Menü könnte noch einen Tick ausgefallener sein ansonsten gibt es eine große Auswahl. Mein Schollenfilet war etwas trocken und die Kartoffeln nicht ganz durch. Die Rinderhüfte war hingegen perfekt. Das Salatbuffet ist sehr reichlich. Ebenso das Frühstück lässt nichts zu wünschen übrig. Das Nachmittags Dessert bietet wenig Auswahl und ist sehr zuckerhaltig. Um Umwegen an der Bar kann man sich einen Kaffee bestellen. Zum Abschluss: Das urige wird hier erhalten!
Top Hotel mit hochmodernen Wellnessbereich. Klare Weiterempfehlung und das wohl beste Wellness Hotel im Zillertal. Völlig begeistert waren wir vom Spa Bereich. Das Ambiente und die Auswahl an Saunen und Becken ist einfach der Hammer. Es gibt es nur ein paar kleine Kritikpunkte: Es gibt keinen Raum ohne Entspannungsmusik. Zudem ist die Musik für unseren Geschmack viel zu laut. Der Infinity Pool und die Saunen sind erst ab halb 3 geöffnet. Das ist etwas spät wenn man an einem regnerischen/bewölkten Tag den kompletten Wellnessbereich nutzen möchte. Nur das Innenbecken hat geöffnet. Lage und Ausstattung auf höchstem Niveau. Reisezeitraum würde ich allerdings zukünftig nicht mehr in den Zeitraum des Snowbombing Festivals legen, da hier die Briten die Nacht zum Tag machen und man kaum schlafen kann. Das war sehr störend. Es bietet sich an ein Zimmer mit Bergblick zu nehmen, da der Weg zum Bahnhof direkt am Hotel vorbeiführt und man hier früh morgens schon einige Koffer rollen hört. Das 5 Gänge Menü könnte noch einen Tick ausgefallener sein ansonsten gibt es eine große Auswahl. Mein Schollenfilet war etwas trocken und die Kartoffeln nicht ganz durch. Die Rinderhüfte war hingegen perfekt. Das Salatbuffet ist sehr reichlich. Ebenso das Frühstück lässt nichts zu wünschen übrig. Das Nachmittags Dessert bietet wenig Auswahl und ist sehr zuckerhaltig. Um Umwegen an der Bar kann man sich einen Kaffee bestellen. Zum Abschluss: Das urige wird hier erhalten!
10
Mario
Aug 30, 2025
·
Stayed 14 nights
Sehr gutes Hotel, sehr sauber, gutes Essen, toller Service und eine hervorragende Wellnesslandschaft.
Sehr gutes Hotel, sehr sauber, gutes Essen, toller Service und eine hervorragende Wellnesslandschaft.
8
Corinna
Aug 15, 2025
·
Stayed 4 nights
Der Spa-Bereich und der Naturbadesee mit der schönen, weitläufigen Gartenanlage ist wunderschön. Jedoch wäre es besser Handtücher fürs Baden in den Zimmern zu deponieren, da diese oftmals leer waren und leider nicht oft genug aufgefüllt wurden. Das Essen ist gut, jedoch am Büffet etwas lieblos präsentiert. Für ein solch schönes Ambiente könnte man mehr draus zaubern.
Der Spa-Bereich und der Naturbadesee mit der schönen, weitläufigen Gartenanlage ist wunderschön. Jedoch wäre es besser Handtücher fürs Baden in den Zimmern zu deponieren, da diese oftmals leer waren und leider nicht oft genug aufgefüllt wurden. Das Essen ist gut, jedoch am Büffet etwas lieblos präsentiert. Für ein solch schönes Ambiente könnte man mehr draus zaubern.
10
Laura
Nov 5, 2025
·
Stayed 3 nights
The location of this hotel is perfect. We really enjoyed the newly renovated pool area, and our kids had a lot of fun on the waterslides. The food and service was great, we will definitely return!
The location of this hotel is perfect. We really enjoyed the newly renovated pool area, and our kids had a lot of fun on the waterslides. The food and service was great, we will definitely return!
8
Gary
Jul 30, 2023
·
Stayed 7 nights
Lovely place and an amazing location next to the train station in the center of Mayrhofen. My only criticism is the speed of service in the restaurant of an evening. If you enjoy a 2.5 hr dinner its great but if you want a quick bite, maybe call half-board.
Lovely place and an amazing location next to the train station in the center of Mayrhofen. My only criticism is the speed of service in the restaurant of an evening. If you enjoy a 2.5 hr dinner its great but if you want a quick bite, maybe call half-board.
10
Roman
Aug 14, 2025
·
Stayed 1 night
Tolles Hotel, super Badelandschaft, gutes Essen
Tolles Hotel, super Badelandschaft, gutes Essen
10
Stephen
Feb 2, 2026
·
Stayed 4 nights
Excellent spa, accommodation and food. Great location.
Excellent spa, accommodation and food. Great location.
10
C
Jan 3, 2026
·
Stayed 7 nights
Food was excellent with a good variety over the 7 days we were here. The spa is incredible after a day skiing. The service was hit and miss. Our waiter was great but the night he was off the substitute waitress was terrible. We experienced two eye rolling moments, from the staff!! Once when they brought an incorrect water bottle. The second time on checkout at reception. We had paid €70 to use the spa after checkout (11am) and our airport transfer 2:45pm. They said they had run out for bathrobes for the Spa and asked us to go back to our apartment to get ours however we informed them that our robes in the apartment were on the floor of the bathroom so they were wet. (As reception asked us to do 2 days earlier when I booked the Spa) eyes rolled again. The lady in the lounge bar was excellent and made great cocktails with very friendly service. Despite the occasional service hiccups we’d defiantly come back.
Food was excellent with a good variety over the 7 days we were here. The spa is incredible after a day skiing. The service was hit and miss. Our waiter was great but the night he was off the substitute waitress was terrible. We experienced two eye rolling moments, from the staff!! Once when they brought an incorrect water bottle. The second time on checkout at reception. We had paid €70 to use the spa after checkout (11am) and our airport transfer 2:45pm. They said they had run out for bathrobes for the Spa and asked us to go back to our apartment to get ours however we informed them that our robes in the apartment were on the floor of the bathroom so they were wet. (As reception asked us to do 2 days earlier when I booked the Spa) eyes rolled again. The lady in the lounge bar was excellent and made great cocktails with very friendly service. Despite the occasional service hiccups we’d defiantly come back.
8
C
May 18, 2025
·
Stayed 2 nights
Neuer Wellnes Bereich ist top. Im Restaurant das Serviceteam wirkte auf uns sehr unerfahren und nicht gut organisiert. Der Empfang war wenig herzlich, da sind wir in dieser Hotelkategorie was anderes gewohnt. Das Essen war sehr gut.
Neuer Wellnes Bereich ist top. Im Restaurant das Serviceteam wirkte auf uns sehr unerfahren und nicht gut organisiert. Der Empfang war wenig herzlich, da sind wir in dieser Hotelkategorie was anderes gewohnt. Das Essen war sehr gut.
8
Karen
Jul 22, 2024
·
Stayed 7 nights
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
Overall we had a lovely stay. We were in an apartment across from the main hotel, it was bright, clean and roomy. Two balconies with views of the mountains and the garden in front as well as the picturesque hotel building itself. Most evenings there was live music in the beer garden opposite it was pleasant and finished at 10pm. Reception staff were always very helpful and spoke great English, restaurant staff lovely too. Food plentiful, tasty if probably a bit over salted for me, coffee not the best. Nice salad buffet as has been standard in most hotels we've been to in Austria. Choice 2-3 of soups, mains and starters too if you count the vegan options. Free city bikes were good, we pedaled down towards Zell and had a game of mini golf and a gentle pedal back. Ebikes were very reasonably priced to hire to hire from the hotel we pedaled to the end of the Stilluptal hardly touching the battery, you can afford to use much more assistance than we did and you'll be fine! (Be aware the bikes are all sized medium, a bit small for my husband at 6'1 but well suited to everyone else!) The swimming lake was lovely, I'm not sure how long it's been there but the plants still need to bed in to help perfect the filtration. The surroundings were beautiful with the mountains, picturesque buildings and gardens with plenty of shade if needed. (They are building an enormous new bath house at the moment and there was and will be some construction noise over the next couple of months working
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AI-generated summary based on recent guest reviews
6
Pia
Aug 9, 2026
·
Stayed 3 nights
there was no air condition at the room and temperature outside was +30.
there was no air condition at the room and temperature outside was +30.
10
Ian
Apr 5, 2026
·
Stayed 7 nights
Quality all round and the best spa complex I have ever seen!
Quality all round and the best spa complex I have ever seen!
10
Chui Han
Apr 3, 2026
·
Stayed 3 nights
Breakfast and dinner options are always good
Breakfast and dinner options are always good
10
Jenni
Mar 14, 2026
·
Stayed 3 nights
Pools are amazing!
Pools are amazing!
10
Patrick
Mar 13, 2026
·
Stayed 4 nights
Everywhere was very good
Everywhere was very good
FAQs about Neuhaus Zillertal Resort
Is parking available at the property?
Free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Are pets allowed at the property?
Pets are allowed in specific rooms only, with a fee of EUR 35 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:30 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
What is the location of the property in relation to key landmarks?
The hotel is located near ski lifts, just steps from Zillertal and Congress Zillertal - Europahaus Mayrhofen. It is 12.1 mi (19.4 km) from Hintertux Glacier Ski Resort and 0.4 mi (0.6 km) from Zimmereben Fixed-Cable Route.
Does the property have a swimming pool?
Yes, there are 2 indoor swimming pools, including a heated outdoor pool and a children's pool. The pools are operational year-round.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for kids to stay for free is unspecified.
What are the policies regarding extra beds and cribs?
The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for any specific requests.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-20: 541.8674576080322USD
- 2026-09-21: 364.7769686576538USD
- 2026-09-22: 308.44202111474607USD
- 2026-09-23: 300.7467436311645USD
- 2026-09-24: 330.0548739567871USD
- 2026-09-25: 344.06630313116455USD
- 2026-09-26: 308.2927305112915USD
- 2026-09-27: 262.1657862526855USD
- 2026-09-28: 262.953387864624USD
- 2026-09-29: 261.5340765293884USD
- 2026-09-30: 273.56951516784665USD
- 2026-10-01: 285.1200482607422USD
- 2026-10-02: 328.2812469564209USD
- 2026-10-03: 394.730133847229USD
- 2026-10-04: 301.34607728997804USD
- 2026-10-05: 285.1200482607422USD
- 2026-10-06: 300.91505013836667USD
- 2026-10-07: 307.05820263116453USD
- 2026-10-08: 285.1200482607422USD
- 2026-10-09: 300.7467436311645USD
- 2026-10-10: 316.2646316112671USD
- 2026-10-11: 300.7467436311645USD
- 2026-10-12: 300.7467436311645USD
- 2026-10-13: 307.05820263116453USD
- 2026-10-14: 291.4380560158081USD
- 2026-10-15: 300.91505013836667USD
- 2026-10-16: 333.5147878765869USD
- 2026-10-17: 316.05948397930905USD
- 2026-10-18: 300.7467436311645USD
- 2026-10-19: 307.05820263116453USD
- 2026-10-20: 272.5939958035889USD
- 2026-10-21: 300.7467436311645USD
- 2026-10-22: 290.25367689105224USD
- 2026-10-23: 302.2629029992065USD
- 2026-10-24: 285.1116434414062USD
- 2026-10-25: 302.2629029992065USD
- 2026-10-26: 300.31526121850584USD
- 2026-10-27: 290.25367689105224USD
- 2026-10-28: 307.08870512133785USD
- 2026-10-29: 290.25367689105224USD
- 2026-10-30: 302.2629029992065USD
- 2026-10-31: 302.2629029992065USD
- 2026-11-01: 297.02628031195064USD
- 2026-11-02: 268.99899192300416USD
- 2026-11-03: 267.3156642003784USD
- 2026-11-04: 268.99899192300416USD
- 2026-11-05: 278.85173399999996USD
- 2026-11-06: 281.9210514512024USD
- 2026-11-07: 281.9210514512024USD
- 2026-11-08: 252.0904740536499USD
- 2026-11-09: 268.99899192300416USD
- 2026-11-10: 268.99899192300416USD
- 2026-11-11: 268.99899192300416USD
- 2026-11-12: 284.6926982175903USD
- 2026-11-13: 268.99899192300416USD
- 2026-11-14: 268.99899192300416USD
- 2026-11-15: 268.99899192300416USD
- 2026-11-16: 278.85173399999996USD
- 2026-11-17: 268.99899192300416USD
- 2026-11-18: 284.6926982175903USD
- 2026-11-19: 268.99899192300416USD
- 2026-11-20: 268.99899192300416USD
The front desk is open daily from 7:00 AM - midnight. The front desk is staffed during limited hours. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Pet fee: EUR 35 per pet, per night
- Crib (infant bed) fee: EUR 35 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Steam Room
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Packed Lunches
Family Room
Beach Sun Loungers
Services
Babysitting / Child Services
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Self Laundry
Lockers Available
Ski Storage
Parking
Parking
Free Parking
Electric Car charging station
Parking Onsite
Activities
Swimming pool
Garden
Cycling
Billiards
Fishing
Playground
Hiking
Child Pool
Pool Indoor
Pool Outdoor
Outdoor heated pool
Live Music
Evening Entertainment
Pool (Indoor)
Pool (Infinity)
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Water Park
Internet
Free Wi-Fi