Condos Vacances MSA CONDO

Our stay at Condos was an absolute disappointment and the worst service we have ever experienced. We originally booked for 6 people, but upon arrival, we were told we needed to switch to a bigger room due to having 2 infant. We agreed, only to be hit with an unexpected $79 charge, which was then arbitrarily raised to $250. It felt completely predatory and like they were taking advantage of families traveling with babies. To make matters worse, we had already paid $770 through our booking and additional 370 dollars whereas their official website listed the rate as only $600, when enquired about this they were not able to answer. Inside the room, the conditions were unacceptable: the lights did not work, and virtually none of the amenities were functional aside from the microwave. The staff were unprofessional and did not provide the reason of the high amount of difference. We will never book here again under any circumstances.

If the family is cooking is good, I’m better to start at hotel because they are change your bed sheets and towels and clean, Whoever rented this hotel have to check make sure clean. On website very nice place but don’t look like

Unfortunately when we showed up for check in there was no electricity anywhere on the premises, and when we were given the key to our condo, the cleaning team had barely started. They politely asked we come back in an hour to settle in. Condo is well thought out, with a room and bathroom on each side, and the kitchen and living room in the middle. Each side having a balcony also. It would be great for two couples sharing or a family of 5 like us where not everyone needs to go to bed at the same time. Outdoor pools are diverse in heating and placement so not everyone is in one large pool, which is nice. The water slides and games are fun too. Kids loved that part! The indoor arcades were mostly out of order and the large indoor pool area was very dirty and not maintained (broken tiles, unearthed synthetic plants, filthy floor to ceiling windows) which was a bummer for the rainy days. I am not one to make unpleasant comments unless it is very bad and that part was, unfortunately. It is well situated and has a lot of potential, but there needs to be more maintenance done to what doesn’t work, and a lot more cleaning to be a more welcoming environment.

Personnel impeccable

Heater don’t work and the shower was clogged. Tell the receptionist but they didn’t do anything.