Are pets allowed at the property?

Pets are not allowed at the property.

What are the check-in and check-out times?

Check-in is from 15:00 to 07:00, and check-out is at 11:00. Early or late check-in/check-out may be arranged by informing the property in advance.

Where is the property located?

The property is located in the Historic Center of Sintra, near a train station and in the mountains, with notable landmarks such as Pena Palace and Belém Tower nearby. The area also features natural attractions like Guincho Beach and Carcavelos Beach.

What are the policies for guests staying with children?

Children are welcome at the property, and there is no charge for children staying with adults.

Are extra beds or cribs available at the property?

Rollaway or extra beds are not available at the property.

Pendoa Sintra Collection-Soft Opening

What guests think

At Casa da Pendôa, travellers praise the very central, walkable setting in Sintra’s historic core, but many highlight difficult vehicle access and challenging parking that can mean uphill walks with luggage over cobbled, narrow streets.

Rooms are often spacious and comfortable, with very large beds, kitchenettes, and occasional views. Cleanliness is generally good, but there are recurring complaints about sewage or mold odors and maintenance issues like drains, toilets, or hot water. Service and check-in are mostly contactless via WhatsApp or codes; many found communication quick and helpful, while others struggled to reach staff or experienced code glitches that delayed entry. Overall, expect comfortable apartments and a largely self-service experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include luggage lockers and laundry; some common-area perks like coffee, tea, fruit or port are noted. Parking is repeatedly difficult within a restricted zone requiring entry codes, and access involves stairs and narrow corridors.

Related guest reviews

8

Monique

Nov 21, 2024

·

Stayed 3 nights

Locomoção dentro do Hotel bem difícil e sem acessibilidade alguma, muitas escadas e ambiente de corredores apertados e barulhentos. Facilidade na entrada com o código numérico para abrir a porta principal e também a do quarto - ponto positivo não se preocupar com chaves. A pía do banheiro tinha o ralo entupido e a água nunca descia. Uma tortura. A água ficava quente por pouco tempo e em seguida sempre fria, quase congelante. A localização é bem central, cerca de 5 minutos da praça principal da cidade. Porém mais uma vez, não há acessibilidade para o local.

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8

Pauline

Jan 9, 2025

·

Stayed 2 nights

Very nice stay in a two bedroom apartment on the bottom floor of the hotel. Staff were very communicative and nice and we had no trouble getting our access to the hotel and rooms set up before we arrived. Free luggage storage was super nice. Room itself is a little older but quite comfortable. They do a very thorough job cleaning before you arrive. There was a fridge, stove, espresso machine, hot water boiler, microwave, and dishwasher. Bathrooms were nice and spacious too, with water that got warm/hot fairlt quickly and consistently. Free use of the in-room and community washers and dryers was super nice. Location wise it's walkable from the main shopping area in Sintra and across the street from the National Palace of Sintra, and 15 minute fast walk from the Quinta de Regaleira. It is down a hill so be aware of that if you have trouble walking. We really enjoyed our stay here and would not hesitate to book here again if we returned to Sintra. (pS the Indian restaurant next door is SOLID! Highly recommend.)

10

Maria

Oct 21, 2024

·

Stayed 2 nights

Central location, but not that easy for our Uber driver to drop us off at the front door. It suited my partner and I, we like to walk. Lovely little perks of fresh fruit and muffins and porto in the common area. Laundry facility is available in the building. Nice size room and beds were comfortable

8

Kerry

Mar 18, 2025

·

Stayed 1 night

Comfortable accommodations in an amazing city. We had a mid-sized car with us, and as promised, that made it very difficult to find parking. More railings on the stairs would be helpful.

10

Jolene

Jul 1, 2025

·

Stayed 2 nights

Big studio room. Very large bed. NO PARKING! Be ready to walk everywhere.

10

A

Feb 21, 2025

·

Stayed 5 nights

The apartment was easy to find and check in was easy. Nice to be able to put our luggage in lockers before checking in time. Apartment was clean and comfortable. Bed was really comfortable. Plenty of hot water. Coffee machine in reception a nice welcome touch. Would book again. Sintra is beautiful and right on the doorstep.

10

Debra

Mar 11, 2025

·

Stayed 2 nights

Great beds! Lockers for the guests. Very quiet. Tea and coffee were provided. A nice touch was a glass of Port offered in the lobby!

6

Park Ling

Dec 1, 2025

·

Stayed 3 nights

The hotel is located in a controlled area for non registered vehicles. So if you are taking Uber to and from this place, be sure to ask the hotel ahead of time for a “ entry code”. I wish the hotel would offer this information voluntarily. Without the code, our driver had to drop us off about a 10 min walk away and having to haul our luggage, it was not a fun way to begin our stay. The place is relatively good value. We particularly like the clean sheets and towels. The common laundry washer and dryer is a plus but was relatively busy during our stay.

8

Jane

Nov 22, 2024

·

Stayed 3 nights

It is a bit difficult to call Uber because they need a QR code to go inside the property. Once, they give us a QR code doesn't work, the car can't go inside, we need to carry our grocery walk back to the hotel, and it is a inclined road.

6

Shena

Nov 4, 2024

·

Stayed 2 nights

We had a rental car so needed a QR code to access the restricted zone to drop off our luggage. The one provided had already been used so we were told by security that we would need a new code. It took well over an hour to get while waiting in our car, at the gate, on a hill on a narrow road where we had to keep repositioning our car for others to get by. We never did get another code to re-enter to pick up our luggage. If you are going to drive, which is not recommended, driving anything larger than a small compact car will prove extremely difficult. Our compact barely fit down several narrow roads, including the one leaving this vacation rental (we had to pull our mirrors in). We saw an SUV have to back out down the hill and around a couple of tricky corners. The unit was highly scented and I had to search for the source and found a scented plug which I had to remove from the room and open all the windows. The location was convenient to dining and shops. Unfortunately the coffee shops don’t open until 9:30 so finding an early breakfast was unsuccessful. The bus and tuk tuks are only a 5 minute walk away and the train 15.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean rooms with fresh linens and generally well kept spaces. However, recurring complaints mention sewage or mold odors and maintenance issues such as clogged drains, broken toilet flushes, and inconsistent hot water.

Related guest reviews

10

Eileen

Oct 19, 2025

·

Stayed 1 night

Good beds, clean, enjoyed the location to shops and restaurants. Tricky to get to by uber.

8

Monique

Nov 21, 2024

·

Stayed 3 nights

Locomoção dentro do Hotel bem difícil e sem acessibilidade alguma, muitas escadas e ambiente de corredores apertados e barulhentos. Facilidade na entrada com o código numérico para abrir a porta principal e também a do quarto - ponto positivo não se preocupar com chaves. A pía do banheiro tinha o ralo entupido e a água nunca descia. Uma tortura. A água ficava quente por pouco tempo e em seguida sempre fria, quase congelante. A localização é bem central, cerca de 5 minutos da praça principal da cidade. Porém mais uma vez, não há acessibilidade para o local.

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8

Pauline

Jan 9, 2025

·

Stayed 2 nights

Very nice stay in a two bedroom apartment on the bottom floor of the hotel. Staff were very communicative and nice and we had no trouble getting our access to the hotel and rooms set up before we arrived. Free luggage storage was super nice. Room itself is a little older but quite comfortable. They do a very thorough job cleaning before you arrive. There was a fridge, stove, espresso machine, hot water boiler, microwave, and dishwasher. Bathrooms were nice and spacious too, with water that got warm/hot fairlt quickly and consistently. Free use of the in-room and community washers and dryers was super nice. Location wise it's walkable from the main shopping area in Sintra and across the street from the National Palace of Sintra, and 15 minute fast walk from the Quinta de Regaleira. It is down a hill so be aware of that if you have trouble walking. We really enjoyed our stay here and would not hesitate to book here again if we returned to Sintra. (pS the Indian restaurant next door is SOLID! Highly recommend.)

6

Luis

Oct 9, 2025

·

Stayed 2 nights

Room smelled of sewage the whole time we were there. I mentioned via WhatsApp, but only got that they would look at it at some point.

2

Jens

Jul 2, 2024

·

Stayed 1 night

Absolut ikke 4 stjerner. Der lugter stærkt af skimmel, som også er tydeligt på badeværelset, kun overdøvet af en stærk lugt af rengøring eller duftpinde, nok for at kammuflere skimmellugten. Tjekkede ud med det samme og ind på et andet hotel, da det virker sundhedsskadeligt. Kan på ingen måde anbefales

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6

Sarah

Sep 2, 2025

·

Stayed 3 nights

While the historic downtown of Sintra is beautiful, this stay left a bit to be desired. The listing advertises parking as included, but what that actually means is that public parking is available a 20 minute walk away. In the apartment, both bathrooms toilets had broken flush buttons that worked only intermittently and on the last night of our stay, the air conditioning was not functioning normally. The host company could not be reached by telephone and has been unresponsive to my last email message.

10

A

Feb 21, 2025

·

Stayed 5 nights

The apartment was easy to find and check in was easy. Nice to be able to put our luggage in lockers before checking in time. Apartment was clean and comfortable. Bed was really comfortable. Plenty of hot water. Coffee machine in reception a nice welcome touch. Would book again. Sintra is beautiful and right on the doorstep.

8

Tom

Sep 5, 2025

·

Stayed 2 nights

The location of this property was a pro - for closeness to the centre of the historical area. A nice 2-5 min walk to all the local shops & restaurants (our favourite was Becco da Villa) and only a 10-15min walk to Quinta da Regaleria. It also provided picturesque views of the surrounding hills - see pictures. But definitely a con for parking - which is street parking only ~700m away. There is an option to get a code to enter the city to drop of your suitcases - saying the route is convoluted is an understatement. We tried to use Uber & Bolt - from the parking area to our room - with no luck. So we had to drag our suitcases for the ~700m over steep, cobbled streets. The Casa is very spacious - the bed was massive & comfortable. Everything else was clean and in good working condition - with the exception of the dated “a/c” unit. Even running on high - with the shutters closed - our room never cooled enough in our opinion. Overall we enjoyed our stay - minus the parking.

6

Park Ling

Dec 1, 2025

·

Stayed 3 nights

The hotel is located in a controlled area for non registered vehicles. So if you are taking Uber to and from this place, be sure to ask the hotel ahead of time for a “ entry code”. I wish the hotel would offer this information voluntarily. Without the code, our driver had to drop us off about a 10 min walk away and having to haul our luggage, it was not a fun way to begin our stay. The place is relatively good value. We particularly like the clean sheets and towels. The common laundry washer and dryer is a plus but was relatively busy during our stay.

10

Veronique

Nov 30, 2024

·

Stayed 1 night

It was so perfect and clean. Great location, near the center.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are frequently spacious and comfortable, with very large beds, quiet spaces, and kitchenettes; some offer views. A minority note dated fittings, poor condition, strong scents, or weak air conditioning.

Related guest reviews

10

Susanne

Sep 15, 2025

·

Stayed 1 night

Underbart stor säng

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10

Kent

Oct 24, 2025

·

Stayed 1 night

We visited with a group of 8 friends. My wife and I were only there for a night on our way to the airport the next day. This was way too short!! Our room was HUGE, nice, comfortable, perfect! We had a peek-a-boo view of the castle on the hill. This is located perfectly near restaurants and Sintra sights. We really want to return for a longer stay!

8

Pauline

Jan 9, 2025

·

Stayed 2 nights

Very nice stay in a two bedroom apartment on the bottom floor of the hotel. Staff were very communicative and nice and we had no trouble getting our access to the hotel and rooms set up before we arrived. Free luggage storage was super nice. Room itself is a little older but quite comfortable. They do a very thorough job cleaning before you arrive. There was a fridge, stove, espresso machine, hot water boiler, microwave, and dishwasher. Bathrooms were nice and spacious too, with water that got warm/hot fairlt quickly and consistently. Free use of the in-room and community washers and dryers was super nice. Location wise it's walkable from the main shopping area in Sintra and across the street from the National Palace of Sintra, and 15 minute fast walk from the Quinta de Regaleira. It is down a hill so be aware of that if you have trouble walking. We really enjoyed our stay here and would not hesitate to book here again if we returned to Sintra. (pS the Indian restaurant next door is SOLID! Highly recommend.)

10

Sandie

Apr 24, 2025

·

Stayed 2 nights

We had a beautiful, spacious room with a little kitchen and a wonderful view that we really enjoyed. Communications were perfect and the baggage storage for early arrival was greatly appreciated.

8

Tom

Sep 5, 2025

·

Stayed 2 nights

The location of this property was a pro - for closeness to the centre of the historical area. A nice 2-5 min walk to all the local shops & restaurants (our favourite was Becco da Villa) and only a 10-15min walk to Quinta da Regaleria. It also provided picturesque views of the surrounding hills - see pictures. But definitely a con for parking - which is street parking only ~700m away. There is an option to get a code to enter the city to drop of your suitcases - saying the route is convoluted is an understatement. We tried to use Uber & Bolt - from the parking area to our room - with no luck. So we had to drag our suitcases for the ~700m over steep, cobbled streets. The Casa is very spacious - the bed was massive & comfortable. Everything else was clean and in good working condition - with the exception of the dated “a/c” unit. Even running on high - with the shutters closed - our room never cooled enough in our opinion. Overall we enjoyed our stay - minus the parking.

10

Deidre

Dec 2, 2024

·

Stayed 2 nights

Great loft experience. Plenty of space and a lovely kitchenette. In the heart of old Sintra and it is really nice to stay a night versus taking the bus as you can see the crowds trying to navigate their way around. Be cognizant of ubers etc, cars are limited jn the area so you need to walk a block or so in. Not far at all

6

Jasmine

Nov 17, 2025

·

Stayed 2 nights

Room was in bad condition

8

Timothy

Mar 31, 2025

·

Stayed 2 nights

Nice big room, good firm bed, very quiet

10

Hemei

Dec 24, 2024

·

Stayed 2 nights

Good kitchen and bathroom

10

ALFREDO

Jun 8, 2025

·

Stayed 3 nights

Very comfortable.

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AI-generated summary based on recent guest reviews

Service

Service and check-in are mostly remote via WhatsApp or codes; many found communication clear and responsive, while others struggled to reach staff or faced code glitches that delayed access.

Related guest reviews

10

Karli

Jul 31, 2024

·

Stayed 1 night

Perfect accommodation in Sintra! The location is awesome, and the loft was spacious and clean with lots of natural light. The LovelyStay team communicated everything we needed to know for our stay through WhatsApp, and made contactless check-in so easy. We arrived to Sintra earlier than our check-in time and used the safe and secure luggage storage area on the property. Overall I’m super impressed and happy with our stay at this property!

6

Arash

Jan 25, 2025

·

Stayed 4 nights

trouble time with contacting with the offsite manager. not a good explanation on how to drive to the property. very narrow street to drive to this place.

8

John

Jul 19, 2024

·

Stayed 1 night

We enjoyed our room, but had a difficult time connecting with the host and getting checked in.

8

Patrice

Nov 17, 2025

·

Stayed 1 night

The room was great and the hotel staff was really nice. I would love to give them five stars but the situation getting to the hotel was such an inconvenience. If you’re taking a taxi or Uber transport from the airport, the only way that the driver can bring you up to the location with your luggage and bags is if you get a special QR code. Unfortunately, I was not able to get the QR code when I arrived even though I requested it and had to walk really far uphills with very heavy bags, causing injury to myself and damaging my bags. The Hotel did make sure to give me the QR code for my exit so that the driver could come to pick me up to take me to the airport so that did make it a little better also the issue with the codes. Sometimes they shut off so if you get in late, you have to call and get it reactivated but outside of this And honestly, even with this situation, it still didn’t make me not enjoy my stay here. The great thing also is that there is a number you can call or someone is available pretty much 24 seven to help right away all in all I’d say it was a great experience and I would stay here again, but I would definitely plan better to make sure that I didn’t have the same issue getting to the actual location from the airport

10

Renzo

Aug 9, 2025

·

Stayed 2 nights

Great Location! Clear and timely communication for check in!

2

Wei

Dec 27, 2024

·

Stayed 1 night

This seems a residential rental, not a hotel. We arrived late and they said OK, but it was from another office's response. When arriving 8pm, door was closed and nobody in service. Call another line, took a long time to find my reservation. They don't have frontdesk, everything online, everything self serviced, but they did not email clearly upfront. Avoid this hotel for the trouble

4

Lucio A

Apr 30, 2025

·

Stayed 1 night

We were not able to get the access code because of the power outage in Portugal and we were unable to enter in the room. The hotel staff was unable to solve the issue as well.

10

Raja

Sep 30, 2025

·

Stayed 1 night

Exceptional property right in the heart of historical Sintra. Super communicative and helpful staff and very quiet neighborhood - walkable to everywhere except ofcourse Pena palace. Don’t come here if you expect an antiseptic boring Hilton hotel experience. Highly recommended!

8

Echo

Dec 5, 2024

·

Stayed 5 nights

Remote staff service is very efficient

8

Peter

Apr 26, 2025

·

Stayed 2 nights

The town is very old with narrow streets and is restricted to residents or people renting there. You are given a code to allow your car in, but for some reason, you can use it only once. We missed a turn causing us to leave the restricted area, then couldn't get back in. We had to call for help. They also require you to use WhatsApp which we weren't used to. On the last day we were to check out, we left the apartment to check on something and their code box locked us out. They had set our departure time for 1 AM instead of 11 AM. So, we had to call again to get back into the apartment. It was 9 AM and no one answered the phone. They need to come up with a better system.

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AI-generated summary based on recent guest reviews

Location

Consistently central and walkable in Sintra’s historic area, close to shops, restaurants, and major sights, with some scenic views. Vehicle access is restricted, and Uber/taxi drop-offs or parking can be confusing, distant, or on steep cobbled streets.

Related guest reviews

10

Eileen

Oct 19, 2025

·

Stayed 1 night

Good beds, clean, enjoyed the location to shops and restaurants. Tricky to get to by uber.

10

Kent

Oct 24, 2025

·

Stayed 1 night

We visited with a group of 8 friends. My wife and I were only there for a night on our way to the airport the next day. This was way too short!! Our room was HUGE, nice, comfortable, perfect! We had a peek-a-boo view of the castle on the hill. This is located perfectly near restaurants and Sintra sights. We really want to return for a longer stay!

8

Kiki

Jun 12, 2025

·

Stayed 3 nights

Wonderful location extremely walkable and close to attractions.

8

Hannah

Dec 3, 2025

·

Stayed 2 nights

Comfortable beds, great location, and easy check in process.

8

Tom

Sep 5, 2025

·

Stayed 2 nights

The location of this property was a pro - for closeness to the centre of the historical area. A nice 2-5 min walk to all the local shops & restaurants (our favourite was Becco da Villa) and only a 10-15min walk to Quinta da Regaleria. It also provided picturesque views of the surrounding hills - see pictures. But definitely a con for parking - which is street parking only ~700m away. There is an option to get a code to enter the city to drop of your suitcases - saying the route is convoluted is an understatement. We tried to use Uber & Bolt - from the parking area to our room - with no luck. So we had to drag our suitcases for the ~700m over steep, cobbled streets. The Casa is very spacious - the bed was massive & comfortable. Everything else was clean and in good working condition - with the exception of the dated “a/c” unit. Even running on high - with the shutters closed - our room never cooled enough in our opinion. Overall we enjoyed our stay - minus the parking.

8

Ahmed

Jun 28, 2025

·

Stayed 3 nights

Great location

10

Deidre

Dec 2, 2024

·

Stayed 2 nights

Great loft experience. Plenty of space and a lovely kitchenette. In the heart of old Sintra and it is really nice to stay a night versus taking the bus as you can see the crowds trying to navigate their way around. Be cognizant of ubers etc, cars are limited jn the area so you need to walk a block or so in. Not far at all

8

Jane

Nov 22, 2024

·

Stayed 3 nights

It is a bit difficult to call Uber because they need a QR code to go inside the property. Once, they give us a QR code doesn't work, the car can't go inside, we need to carry our grocery walk back to the hotel, and it is a inclined road.

10

Stéphane

Oct 21, 2024

·

Stayed 1 night

Location - location - location!

10

Katie

Apr 29, 2025

·

Stayed 1 night

The location was perfect for walking distance to everything we were looking for. Parking and driving was a bit challenging but worth it.

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AI-generated summary based on recent guest reviews

Dining

A few reviews mention complimentary coffee/tea, fruit, muffins, or a glass of port in common areas. Beyond that, there isn’t enough consistent information about on-site dining.

Related guest reviews

10

Matthew

Sep 25, 2024

·

Stayed 1 night

Such a quiet, peaceful retreat with lovely grounds and a great restaurant within walking distance!

10

Maria

Oct 21, 2024

·

Stayed 2 nights

Central location, but not that easy for our Uber driver to drop us off at the front door. It suited my partner and I, we like to walk. Lovely little perks of fresh fruit and muffins and porto in the common area. Laundry facility is available in the building. Nice size room and beds were comfortable

10

A

Feb 21, 2025

·

Stayed 5 nights

The apartment was easy to find and check in was easy. Nice to be able to put our luggage in lockers before checking in time. Apartment was clean and comfortable. Bed was really comfortable. Plenty of hot water. Coffee machine in reception a nice welcome touch. Would book again. Sintra is beautiful and right on the doorstep.

10

Debra

Mar 11, 2025

·

Stayed 2 nights

Great beds! Lockers for the guests. Very quiet. Tea and coffee were provided. A nice touch was a glass of Port offered in the lobby!

10

Kendra

Sep 28, 2024

·

Stayed 2 nights

This place exceeded our expectations. We stayed in the two bedroom Appartment. It was huge and so spacious making it very comfortable for our family of 4. 2 large bathrooms and we were thankful for a tub. The location was great, a tasty Indian restaurant just a little ways up from it and a 2 min walk to the bustling historic center. We enjoyed the fresh apples every day and a sip of port at night in the common room. A wonderful place! Would definitely stay again!

6

Shena

Nov 4, 2024

·

Stayed 2 nights

We had a rental car so needed a QR code to access the restricted zone to drop off our luggage. The one provided had already been used so we were told by security that we would need a new code. It took well over an hour to get while waiting in our car, at the gate, on a hill on a narrow road where we had to keep repositioning our car for others to get by. We never did get another code to re-enter to pick up our luggage. If you are going to drive, which is not recommended, driving anything larger than a small compact car will prove extremely difficult. Our compact barely fit down several narrow roads, including the one leaving this vacation rental (we had to pull our mirrors in). We saw an SUV have to back out down the hill and around a couple of tricky corners. The unit was highly scented and I had to search for the source and found a scented plug which I had to remove from the room and open all the windows. The location was convenient to dining and shops. Unfortunately the coffee shops don’t open until 9:30 so finding an early breakfast was unsuccessful. The bus and tuk tuks are only a 5 minute walk away and the train 15.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $153	13 $152	14 $129	15 $139	16 $141	17 $133
18 $133	19 $127	20 $152	21 $152	22 $152	23 $152	24 $86
25 $152	26 $140	27 $129	28 $140	29 $129	30 $119	31 $119

Su	Mo	Tu	We	Th	Fr	Sa
1 $123	2 $119	3 $119	4 $129	5 $131	6 $127	7 $115
8 $111	9 $111	10 $119	11 $113	12 $119	13 $127	14 $129
15 $119	16 $119	17 $123	18 $119	19 $139	20 $119	21 $111
22 $119	23 $133	24 $119	25 $106	26 $111	27 $136	28 $119
29 $119	30 $129

Pendoa Sintra Collection-Soft Opening

About this property

Location

Room options

Studio with Terrace ( Separate Building )

Standard Single Room ( Separate Building )

Studio Split Level

Deluxe King Room

Twin Room

Double Room with Garden View

Two-Bedroom Apartment

Double Room

Double Room with Mountain View ( Separate Building )

Standard Double Room with Mountain View ( Separate Building )

Guest reviews of Pendoa Sintra Collection-Soft Opening

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Pendoa Sintra Collection-Soft Opening

Prices for upcoming dates