Mereva Tulum
US$ 115
/noite
Média para setembro
Preços para Mereva Tulum
Selecione datas para ver preços e disponibilidade
US$ 115
/noite
Média para setembro
Preços médios mensais
Em Mereva Tulum, o preço por noite é, em média, US$ 115 no mês mais barato (setembro) e US$ 229 no mês mais caro (janeiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 229 |
| fevereiro | US$ 216 |
| março | US$ 176 |
| abril | US$ 140 |
| maio | US$ 134 |
| junho | US$ 123 |
| julho | US$ 137 |
| agosto | US$ 132 |
| setembro | US$ 115 |
| outubro | US$ 115 |
| novembro | US$ 144 |
| dezembro | US$ 227 |
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set. · US$ 115
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Mais caro: janeiro (aprox. US$ 229)
Mais barato: setembro (aprox. US$ 115)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Wi-fi grátis, serviços de concierge e serviços para casamentos figuram também entre o leque de comodidades deste hotel de ...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Wi-fi grátis, serviços de concierge e serviços para casamentos figuram também entre o leque de comodidades deste hotel de estilo mediterrânico.
Comodidades para negócios
As principais comodidades incluem uma receção aberta 24 horas, assistência multilingue e armazenamento de bagagem. O hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento grátis no local.
Restaurante
Termine o dia com uma bebida refrescante no bar/lounge.
Quartos
Sinta-se em casa num dos 25 quartos, com uma máquina de café expresso e um televisor LED. As camas têm edredões de penas e roupa de alta qualidade, para um sono pleno de conforto. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais digitais. As casas de banho privativas dispõem de um polibã com um chuveiro fixo e artigos de higiene grátis.
Localização
Em Tulum, Mereva Tulum ficará à beira-mar, a 1 minuto(s) de carro de Cenote Manatí e a 10 minuto(s) de Parque Xel-Há. Este hotel de praia está a 9,6 km (5,9 mi) de Ruínas Maias de Tulum e a 14,3 km (8,9 mi) de Dos Ojos Cenote.
O que há nas proximidades
Cenote Manatí(0.1 milhas)
Parque Nacional de Tulum(0.6 milhas)
Parque Jaguar(0.8 milhas)
Bahia Soliman(1.1 milhas)
LabnaHa Ecopark Adventures(2.6 milhas)
Maya Adrenalina(2.7 milhas)
Cenotes Labnaha(2.8 milhas)
Cenote Tortugas(2.9 milhas)
Letras de Tulum(4.2 milhas)
Spa de Cerveja Tulum(4.2 milhas)
Playa Xcacelito(5.1 milhas)
Santuário de Xcacel - Xcacelito(5.3 milhas)
Torre de Tulum(5.7 milhas)
Casa do Cenote(5.9 milhas)
Templo do Deus Descendente(5.9 milhas)
O aeroporto preferencial para Mereva Tulum é o de Aeroporto Internacional de Tulum (TQO)(32.2 milhas)
Estacionamento
Restaurante
Piscina
Babysitting/Serviço para crianças
Serviço de quartos
Balcão de turismo
Localização
Fraccionamiento Tankah, Tulum, Estado de Quintana Roo, México
Cenote Manatí (0.1 milhas)
Parque Nacional de Tulum (0.6 milhas)
Parque Jaguar (0.8 milhas)
Bahia Soliman (1.1 milhas)
LabnaHa Ecopark Adventures (2.6 milhas)
Maya Adrenalina (2.7 milhas)
Opções de quartos
9
Double Room Suite Garden View
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
753 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
7
Suite Garden View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
474 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
6
Superior Beachfront
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
388 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
8
Junior Suite Beach Front
Detalhes do quarto
1 Cama De Casal Grande
e 1 Sofá-Cama
Dormidas 3
592 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
11
Master Suite Beachfront with Plunge Pool
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Cama De Casal Grande
Dormidas 4
560 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separadaPiscina de mergulho
8
King Beachfront
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
398 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
7
Partial Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 3
398 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
9
Suite-Estúdio Presidencial
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
915 ft²
Área de refeições separadaAr condicionadoWi-Fi (gratuito)Sala de estar separadaPiscina de mergulho
Avaliações dos hóspedes sobre Mereva Tulum
8.4
Muito Bom
Com base em 693 avaliações verificadas
Quem se hospeda aqui?
Casal
73%
Família
17%
Grupos
8%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
O Mereva Tulum recebe muitos elogios pela sua localização tranquila à beira-mar e pela simpatia do pessoal, embora comentários repetidos mencionem um caminho de acesso acidentado, a presença sazonal de algas na costa rochosa e alguns problemas ocasionais, como cortes de energia ou um serviço inconsistente.
Saiba maisIsto foi útil?
O que pensam os hóspedes
O Mereva Tulum recebe muitos elogios pela sua localização tranquila à beira-mar e pela simpatia do pessoal, embora comentários repetidos mencionem um caminho de acesso acidentado, a presença sazonal de algas na costa rochosa e alguns problemas ocasionais, como cortes de energia ou um serviço inconsistente.
Muitos hóspedes apreciaram a comida e os fartos cafés da manhã, embora outros achassem as opções do menu limitadas, os preços altos ou alguns itens indisponíveis em certos momentos. As instalações, como duas piscinas, um cais e caiaques, pranchas de stand-up paddle e equipamento de mergulho de cortesia, além de um cenote do outro lado da rua, são amplamente apreciadas. Os quartos são geralmente espaçosos e confortáveis, com vista para o mar, mas alguns comentários mencionam problemas com o ar condicionado ou água quente e preocupações ocasionais com a qualidade dos quartos. Espere uma estadia tranquila e discreta, ideal para viajantes que se sintam à vontade em uma localização remota.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Os hóspedes destacam duas piscinas, um cais e caiaques, pranchas de stand-up paddle e equipamento de mergulho de cortesia, com um cenote do outro lado da rua e serviços de spa em uma propriedade irmã. Alguns relatam problemas de infraestrutura ou manutenção, incluindo cortes de energia ocasionais e equipamentos desgastados.
Avaliações dos hóspedes relacionadas
4
declan
3 de jan. de 2025
·
A estadia foi de 5 noites
I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
10
Jillian
28 de jun. de 2025
·
A estadia foi de 5 noites
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
4
Harold
18 de jul. de 2024
·
A estadia foi de 7 noites
I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
8
Jennifer J
15 de jan. de 2026
·
A estadia foi de 2 noites
The rooms were very spacious and comfortable- it was tough at times to contact the resort via hotels.com, so when I switched to direct communication it was better. The restaurant was good, and the spa was on their nearby sister property that was amazing. It would have been nice to get details on the neighborhood Cenote before visiting to be prepared.
The rooms were very spacious and comfortable- it was tough at times to contact the resort via hotels.com, so when I switched to direct communication it was better. The restaurant was good, and the spa was on their nearby sister property that was amazing. It would have been nice to get details on the neighborhood Cenote before visiting to be prepared.
10
Amador
2 de jul. de 2024
·
A estadia foi de 5 noites
Excelente servicio por parte del personal, muy atentos y pendientes de nuestras necesidades. Instalaciones muy limpias y ordenadas. las albercas impecables. Te facilitan zapatillas acuáticas para entrar al mar o a que es un poco rocoso, tienen kayac y tableros para remar los solicitas en la recepción sin costo alguno. Los desayunos están muy buenos y bien servidos Los meseros en especial muy atentos y amigables! Cons.: para llegar al hotel hay que transitar una calle empedrada en malas condiciones debido a los últimas tormentas que han azotado la zona además de eso como toda región en apogeo económico hay muchas zonas/ edificios en construcción en los alrededores del hotel. No tuvimos ningún problema en nuestra estancia la cual fue del 27 junio al 2 de julio 2024 Regresamos de nuevo sin pensarlo !
Excelente servicio por parte del personal, muy atentos y pendientes de nuestras necesidades. Instalaciones muy limpias y ordenadas. las albercas impecables. Te facilitan zapatillas acuáticas para entrar al mar o a que es un poco rocoso, tienen kayac y tableros para remar los solicitas en la recepción sin costo alguno. Los desayunos están muy buenos y bien servidos Los meseros en especial muy atentos y amigables! Cons.: para llegar al hotel hay que transitar una calle empedrada en malas condiciones debido a los últimas tormentas que han azotado la zona además de eso como toda región en apogeo económico hay muchas zonas/ edificios en construcción en los alrededores del hotel. No tuvimos ningún problema en nuestra estancia la cual fue del 27 junio al 2 de julio 2024 Regresamos de nuevo sin pensarlo !
10
sam
28 de mai. de 2024
·
A estadia foi de 5 noites
Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
10
Julia
5 de dez. de 2022
·
A estadia foi de 5 noites
Our stay at Mereva hotel was exactly what we needed. This boutique hotel was right on the beach, we had breakfast with our feet in the sand in the morning, could go snorkeling right in front of the hotel (the hotel provides canoes, fins, water shoes…), the service was great, the hotel and the area are very quiet and you can even go to a mangrove Cenote where a crocodile lives 2mn walk from the hotel.
Our stay at Mereva hotel was exactly what we needed. This boutique hotel was right on the beach, we had breakfast with our feet in the sand in the morning, could go snorkeling right in front of the hotel (the hotel provides canoes, fins, water shoes…), the service was great, the hotel and the area are very quiet and you can even go to a mangrove Cenote where a crocodile lives 2mn walk from the hotel.
8
Candice
22 de mai. de 2024
·
Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.
Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.
8
Jen
27 de out. de 2025
·
A estadia foi de 8 noites
We were moved to Nerea (Mereva's sister hotel) down the block before our arrival due to the abundance of seaweed in the water. It wasn't much better at Nerea but we still swam and took advantage of the outdoor lounges/hammocks. The best thing about our experience was the staff. They were all very kind and professional. If I recommended this hotel for anything, it would be the staff. Phillipe, the spa masseur, was also amazing. He gave my friend and I the best massages we've ever had. However, the hotel itself was limited. The dining options were very limited and it often ran out of food (fish for fish tacos, bread at breakfast, etc.) We booked Mereva due to the description of the restaurant and its menu and unfortunately didn't have an experience anywhere near what we were expecting. The hotel is pretty remote if you don't have a car, so the absence of food was pretty unfortunate. We ended up having to rent a car so we could head out of the area for dinner.
We were moved to Nerea (Mereva's sister hotel) down the block before our arrival due to the abundance of seaweed in the water. It wasn't much better at Nerea but we still swam and took advantage of the outdoor lounges/hammocks. The best thing about our experience was the staff. They were all very kind and professional. If I recommended this hotel for anything, it would be the staff. Phillipe, the spa masseur, was also amazing. He gave my friend and I the best massages we've ever had. However, the hotel itself was limited. The dining options were very limited and it often ran out of food (fish for fish tacos, bread at breakfast, etc.) We booked Mereva due to the description of the restaurant and its menu and unfortunately didn't have an experience anywhere near what we were expecting. The hotel is pretty remote if you don't have a car, so the absence of food was pretty unfortunate. We ended up having to rent a car so we could head out of the area for dinner.
10
Gregory
1 de jun. de 2025
·
A estadia foi de 7 noites
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os comentários frequentemente descrevem quartos muito limpos e áreas bem cuidadas, com serviço de quarto atencioso. Alguns relatam problemas como roupa de cama manchada, mofo ou instalações sujas.
Avaliações dos hóspedes relacionadas
10
Jillian
28 de jun. de 2025
·
A estadia foi de 5 noites
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
10
Jennifer
27 de mar. de 2023
·
A estadia foi de 7 noites
Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.
Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.
4
Harold
18 de jul. de 2024
·
A estadia foi de 7 noites
I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
8
IAN G
9 de jan. de 2026
·
A estadia foi de 4 noites
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
8
Debra
7 de nov. de 2025
·
A estadia foi de 4 noites
The room was extremely clean and the staff (especially Havier at the front desk) were very kind and accommodating. Very nice property.
The room was extremely clean and the staff (especially Havier at the front desk) were very kind and accommodating. Very nice property.
2
Christopher
23 de nov. de 2025
·
A estadia foi de 3 noites
Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
8
Chaitanya
30 de mai. de 2025
·
A estadia foi de 2 noites
Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.
Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.
10
Megan
18 de jan. de 2024
·
A estadia foi de 6 noites
Our stay at Mereva was amazing. Everything from check-in to check-out exceeded expectations. The staff were very welcoming and friendly and by the end of our trip, they felt like family. Our room was fantastic with perfect ocean view and very clean. Our fridge was stocked with water bottles every day which was super helpful in keeping us hydrated from our activities whether lounging in their two pools, to swimming in the ocean, to our excursions to the Tulum Ruins and Chichen Itza. I would definitely stay here again and highly recommend Mereva as a must stay when visiting Tulum.
Our stay at Mereva was amazing. Everything from check-in to check-out exceeded expectations. The staff were very welcoming and friendly and by the end of our trip, they felt like family. Our room was fantastic with perfect ocean view and very clean. Our fridge was stocked with water bottles every day which was super helpful in keeping us hydrated from our activities whether lounging in their two pools, to swimming in the ocean, to our excursions to the Tulum Ruins and Chichen Itza. I would definitely stay here again and highly recommend Mereva as a must stay when visiting Tulum.
10
Kira
27 de mai. de 2025
·
A estadia foi de 7 noites
We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.
We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.
10
Massimo
28 de dez. de 2024
·
A estadia foi de 6 noites
Very clean and very pleasant, cozy athmosphere. The staff is super professional and super friendly. Beach-front rooms are so nice!
Very clean and very pleasant, cozy athmosphere. The staff is super professional and super friendly. Beach-front rooms are so nice!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são espaçosos e confortáveis, muitos com vista para o mar, varandas ou até mesmo piscinas privativas. Alguns hóspedes tiveram problemas com o ar condicionado ou água quente ou acharam a qualidade inconsistente em certos quartos ou configurações.
Avaliações dos hóspedes relacionadas
8
Kathryn
14 de nov. de 2023
·
A estadia foi de 7 noites
Staff was super helpful and nice. Food on the property was very tasty. The property had pretty good amenities too. It was nice that they had two sister properties nearby to explore. We had a few issues with our room (AC broke) but the service team was quick to respond. Biggest downside was the proximity to town and the beach zone. Taxis to these areas were expensive and something we didn’t expect.
Staff was super helpful and nice. Food on the property was very tasty. The property had pretty good amenities too. It was nice that they had two sister properties nearby to explore. We had a few issues with our room (AC broke) but the service team was quick to respond. Biggest downside was the proximity to town and the beach zone. Taxis to these areas were expensive and something we didn’t expect.
2
Matthew
25 de fev. de 2023
·
A estadia foi de 3 noites
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
10
Jillian
28 de jun. de 2025
·
A estadia foi de 5 noites
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
10
Jennifer
27 de mar. de 2023
·
A estadia foi de 7 noites
Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.
Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.
8
ALIX
18 de jun. de 2025
·
A estadia foi de 2 noites
Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.
Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.
8
Kelsey
20 de set. de 2024
·
A estadia foi de 2 noites
I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
8
Zachary
3 de mai. de 2023
·
A estadia foi de 6 noites
The staff were all amazing and so friendly and helpful! They helped us book multiple outings, answered any questions we had and the food was phenomenal. It’s one minute walk from casa cenote which was incredible. Everything about this place was amazing except the hot water doesn’t work well. Otherwise our stay was a 10/10!
The staff were all amazing and so friendly and helpful! They helped us book multiple outings, answered any questions we had and the food was phenomenal. It’s one minute walk from casa cenote which was incredible. Everything about this place was amazing except the hot water doesn’t work well. Otherwise our stay was a 10/10!
6
Phil
6 de jan. de 2023
·
A estadia foi de 3 noites
The Hotel is Lovely. Nice view, nice beach, the bedroom was comfortable with lovely views of the beachfront. The food was good, particularly the pizzas, the drinks however are expensive. We paid a premium for the hotel, I Imagine as it was close to New Years. Unfortunately the service on many occasions didn't match the premium paid. On two of our three days we had to ask for our rooms to be cleaned which should be a normal in a hotel. We were advised that the delay was due to a lack of staff. Service in the restaurant can be variable. Sometimes quick, and attentive but quite often it seems they are understaffed, a few times we had to remind them to bring our drinks we had ordered. On one occasion they had lost our order (we were the only ones sat in the restaurant at the time so not sure how this was possible.) On the last day we had an early check out as we needed to catch our flight. We were at breakfast for 7am (when it opens) with our transfer due at 7.30. The kitchen was shut and no staff were present, they eventually arrived at 7.20 and advised a breakfast wouldn't be possible. They did however prepared a breakfast croissant for us to take with us which was kind. Unfortunately the staff had duplicated a taxi booking, we had already booked a transfer through the hotel. This meant when the taxi arrived we naturally assumed it was our transfer, only 15 minutes into the journey were we called to be made aware that the transfer was at the hotel and that a taxi had been
The Hotel is Lovely. Nice view, nice beach, the bedroom was comfortable with lovely views of the beachfront. The food was good, particularly the pizzas, the drinks however are expensive. We paid a premium for the hotel, I Imagine as it was close to New Years. Unfortunately the service on many occasions didn't match the premium paid. On two of our three days we had to ask for our rooms to be cleaned which should be a normal in a hotel. We were advised that the delay was due to a lack of staff. Service in the restaurant can be variable. Sometimes quick, and attentive but quite often it seems they are understaffed, a few times we had to remind them to bring our drinks we had ordered. On one occasion they had lost our order (we were the only ones sat in the restaurant at the time so not sure how this was possible.) On the last day we had an early check out as we needed to catch our flight. We were at breakfast for 7am (when it opens) with our transfer due at 7.30. The kitchen was shut and no staff were present, they eventually arrived at 7.20 and advised a breakfast wouldn't be possible. They did however prepared a breakfast croissant for us to take with us which was kind. Unfortunately the staff had duplicated a taxi booking, we had already booked a transfer through the hotel. This meant when the taxi arrived we naturally assumed it was our transfer, only 15 minutes into the journey were we called to be made aware that the transfer was at the hotel and that a taxi had been
10
sam
28 de mai. de 2024
·
A estadia foi de 5 noites
Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
2
Christopher
23 de nov. de 2025
·
A estadia foi de 3 noites
Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
Absolutely awful. I asked for a partial refund and was denied - so I'm leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente elogiada por ser simpática, prestativa e atenciosa em toda a propriedade. No entanto, vários comentários mencionam um serviço lento ou inconsistente, frustrações com gorjetas ou contas e preocupações ocasionais com a capacidade de resposta da gerência.
Avaliações dos hóspedes relacionadas
2
Matthew
25 de fev. de 2023
·
A estadia foi de 3 noites
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
2
Isil
26 de dez. de 2022
·
A estadia foi de 19.350 noites
Totally unfriendly manager! They charged $USD600 extra more for our kids, compared with our friends who had even older kids, booked exactly the same room for exactly the same dates during the same week through Bookings.com rather than Expedia (it is pay at the hotel system and does not matter where you book). They refused to help at the hotel and the manager was extremely rude, not personal at all. Property had huge safety issues (slippery grounds and stairs when it rains, stairs not visible in the pool), and the manager acts like these issues do not exist despite serious accidents (that end up in hospitals) happening... There is street dog walking around who scratched my daughter's arm and the manager did not even visit us. There are big rocks in the very shallow ocean in front of the dock and there is even no warning on that. The manager only cares about how he can charge you more but nothing else including safety issues... The staff who were serving food in the mornings were nice but I felt so bad for them as they were only three people and working like crazy to serve everyone!
Totally unfriendly manager! They charged $USD600 extra more for our kids, compared with our friends who had even older kids, booked exactly the same room for exactly the same dates during the same week through Bookings.com rather than Expedia (it is pay at the hotel system and does not matter where you book). They refused to help at the hotel and the manager was extremely rude, not personal at all. Property had huge safety issues (slippery grounds and stairs when it rains, stairs not visible in the pool), and the manager acts like these issues do not exist despite serious accidents (that end up in hospitals) happening... There is street dog walking around who scratched my daughter's arm and the manager did not even visit us. There are big rocks in the very shallow ocean in front of the dock and there is even no warning on that. The manager only cares about how he can charge you more but nothing else including safety issues... The staff who were serving food in the mornings were nice but I felt so bad for them as they were only three people and working like crazy to serve everyone!
10
Jillian
28 de jun. de 2025
·
A estadia foi de 5 noites
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
10
Kristen
30 de jul. de 2023
·
A estadia foi de 7 noites
Fabulous service and great location! Would highly recommend.
Fabulous service and great location! Would highly recommend.
8
IAN G
9 de jan. de 2026
·
A estadia foi de 4 noites
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
4
Stan
13 de abr. de 2025
·
A estadia foi de 7 noites
The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping
The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping
8
Candice
22 de mai. de 2024
·
Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.
Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.
10
Megan
18 de jan. de 2024
·
A estadia foi de 6 noites
Our stay at Mereva was amazing. Everything from check-in to check-out exceeded expectations. The staff were very welcoming and friendly and by the end of our trip, they felt like family. Our room was fantastic with perfect ocean view and very clean. Our fridge was stocked with water bottles every day which was super helpful in keeping us hydrated from our activities whether lounging in their two pools, to swimming in the ocean, to our excursions to the Tulum Ruins and Chichen Itza. I would definitely stay here again and highly recommend Mereva as a must stay when visiting Tulum.
Our stay at Mereva was amazing. Everything from check-in to check-out exceeded expectations. The staff were very welcoming and friendly and by the end of our trip, they felt like family. Our room was fantastic with perfect ocean view and very clean. Our fridge was stocked with water bottles every day which was super helpful in keeping us hydrated from our activities whether lounging in their two pools, to swimming in the ocean, to our excursions to the Tulum Ruins and Chichen Itza. I would definitely stay here again and highly recommend Mereva as a must stay when visiting Tulum.
10
Gregory
1 de jun. de 2025
·
A estadia foi de 7 noites
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
10
Heidi
12 de abr. de 2025
·
A estadia foi de 4 noites
We love Mereva, this was our second stay here and it was just as special as the first. Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.) Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!
We love Mereva, this was our second stay here and it was just as special as the first. Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.) Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Baía tranquila e isolada, com um cenote do outro lado da rua e curtos trajetos de carro até Tulum, ruínas e parques; muitos apreciam o ambiente tranquilo. O caminho de acesso não pavimentado e as opções limitadas nas proximidades tornam os táxis caros e um carro útil; a presença sazonal de algas pode afetar a praia.
Avaliações dos hóspedes relacionadas
10
William
12 de fev. de 2025
·
A estadia foi de 6 noites
Beautiful, quiet Long way from many sites
Beautiful, quiet Long way from many sites
10
David
31 de mar. de 2024
·
A estadia foi de 7 noites
My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The restaurant at the Mereva’s sister property Alea might just be my new favorite place to eat in the world.
My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The restaurant at the Mereva’s sister property Alea might just be my new favorite place to eat in the world.
8
ALIX
18 de jun. de 2025
·
A estadia foi de 2 noites
Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.
Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.
8
Chaitanya
30 de mai. de 2025
·
A estadia foi de 2 noites
Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.
Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.
10
Carmen Susana
8 de jun. de 2025
·
A estadia foi de 7 noites
If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.
If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.
8
Maya
15 de jul. de 2024
·
A estadia foi de 2 noites
The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
8
Christopher
7 de mai. de 2024
·
A estadia foi de 2 noites
I really enjoyed the entire property, beach view, common space is very beautiful. Exactly like the pictures. It was very quiet and the staff was super friendly. I will say that you need a taxi or car to get to most places and the taxis are expensive. But I felt better being driven then driving around in a car in a country I didn’t know and where parking was difficult to find. Plan your activities accordingly. Food was actually pretty good. I will be sure to visit again.
I really enjoyed the entire property, beach view, common space is very beautiful. Exactly like the pictures. It was very quiet and the staff was super friendly. I will say that you need a taxi or car to get to most places and the taxis are expensive. But I felt better being driven then driving around in a car in a country I didn’t know and where parking was difficult to find. Plan your activities accordingly. Food was actually pretty good. I will be sure to visit again.
10
Carmina
18 de ago. de 2024
·
A estadia foi de 3 noites
The hotel is nice and the staff too, but the street leading to the hotel is in terrible conditions. The street is full of potholes of all sizes and when it rains it becomes pure mud. I liked the hotel a lot but that street is something else.
The hotel is nice and the staff too, but the street leading to the hotel is in terrible conditions. The street is full of potholes of all sizes and when it rains it becomes pure mud. I liked the hotel a lot but that street is something else.
8
Steven
8 de jul. de 2025
·
A estadia foi de 5 noites
The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good. I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.
The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good. I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.
8
Edith
6 de jul. de 2024
·
A estadia foi de 4 noites
Oppholdet vi hadde var fint, men det ligger utenfor allfarvei. Ønsker du helt ro og stillhet er det et perfekt hotell. Men, ønsker du litt mer liv og mennesker ligger dette hotellet helt galt til. Personalet er hyggelig og maten på restauranten var god. Fin liten strand rett ute for. Taxxi til byen eller fra byen er alt fra 250,- til 500,- pr vei.
Oppholdet vi hadde var fint, men det ligger utenfor allfarvei. Ønsker du helt ro og stillhet er det et perfekt hotell. Men, ønsker du litt mer liv og mennesker ligger dette hotellet helt galt til. Personalet er hyggelig og maten på restauranten var god. Fin liten strand rett ute for. Taxxi til byen eller fra byen er alt fra 250,- til 500,- pr vei.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Muitos hóspedes apreciaram refeições saborosas e fartos cafés da manhã. Outros acharam o menu limitado, alguns itens fora de estoque, os preços altos ou o serviço lento, especialmente na baixa temporada.
Avaliações dos hóspedes relacionadas
2
Matthew
25 de fev. de 2023
·
A estadia foi de 3 noites
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
4
declan
3 de jan. de 2025
·
A estadia foi de 5 noites
I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
10
Jillian
28 de jun. de 2025
·
A estadia foi de 5 noites
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
10
David
31 de mar. de 2024
·
A estadia foi de 7 noites
My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The restaurant at the Mereva’s sister property Alea might just be my new favorite place to eat in the world.
My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The restaurant at the Mereva’s sister property Alea might just be my new favorite place to eat in the world.
8
Kelsey
20 de set. de 2024
·
A estadia foi de 2 noites
I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
10
Kira
27 de mai. de 2025
·
A estadia foi de 7 noites
We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.
We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.
8
Jen
27 de out. de 2025
·
A estadia foi de 8 noites
We were moved to Nerea (Mereva's sister hotel) down the block before our arrival due to the abundance of seaweed in the water. It wasn't much better at Nerea but we still swam and took advantage of the outdoor lounges/hammocks. The best thing about our experience was the staff. They were all very kind and professional. If I recommended this hotel for anything, it would be the staff. Phillipe, the spa masseur, was also amazing. He gave my friend and I the best massages we've ever had. However, the hotel itself was limited. The dining options were very limited and it often ran out of food (fish for fish tacos, bread at breakfast, etc.) We booked Mereva due to the description of the restaurant and its menu and unfortunately didn't have an experience anywhere near what we were expecting. The hotel is pretty remote if you don't have a car, so the absence of food was pretty unfortunate. We ended up having to rent a car so we could head out of the area for dinner.
We were moved to Nerea (Mereva's sister hotel) down the block before our arrival due to the abundance of seaweed in the water. It wasn't much better at Nerea but we still swam and took advantage of the outdoor lounges/hammocks. The best thing about our experience was the staff. They were all very kind and professional. If I recommended this hotel for anything, it would be the staff. Phillipe, the spa masseur, was also amazing. He gave my friend and I the best massages we've ever had. However, the hotel itself was limited. The dining options were very limited and it often ran out of food (fish for fish tacos, bread at breakfast, etc.) We booked Mereva due to the description of the restaurant and its menu and unfortunately didn't have an experience anywhere near what we were expecting. The hotel is pretty remote if you don't have a car, so the absence of food was pretty unfortunate. We ended up having to rent a car so we could head out of the area for dinner.
8
Maya
15 de jul. de 2024
·
A estadia foi de 2 noites
The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
10
Gregory
1 de jun. de 2025
·
A estadia foi de 7 noites
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
6
Felix Eduardo
5 de out. de 2025
·
A estadia foi de 6 noites
The Mereva was closed and had to change to the Nerea Hotel. It was much nicer because it was actually open. I had rented a room for 6 nights for two adults and one child and the rooms were all for couples only. They added a sofa bed, and it worked but no privacy. The restaurant was not fully stocked, the workers tried their best with what they have, but it’s not fare for them and the customers. Extremely expensive food, and location not easily accessible if you don’t have a car good luck. The workers at the Nerea try the best to provide you with a good experience but with out the right tools it fails.
The Mereva was closed and had to change to the Nerea Hotel. It was much nicer because it was actually open. I had rented a room for 6 nights for two adults and one child and the rooms were all for couples only. They added a sofa bed, and it worked but no privacy. The restaurant was not fully stocked, the workers tried their best with what they have, but it’s not fare for them and the customers. Extremely expensive food, and location not easily accessible if you don’t have a car good luck. The workers at the Nerea try the best to provide you with a good experience but with out the right tools it fails.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
8
IAN G
9 de jan. de 2026
·
A estadia foi de 4 noites
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
Péssimo atendimento, má vontade dos funcionários. Toalhas e lençóis sujos. Melhorou o atendimento depois de inúmeras propinas.
8
Elie
13 de abr. de 2026
·
A estadia foi de 3 noites
Parking easy and secure, hotel is in a peaceful location, quiet and relaxing…
Parking easy and secure, hotel is in a peaceful location, quiet and relaxing…
8
Kelly
1 de abr. de 2026
·
A estadia foi de 5 noites
Very clean room and bathroom/showers were lovely. Cleaning staff were prompt and friendly. Restaurant and concierge staff were very friendly and the food at the Mereva restaurant was above average. Especially loved the fish and shrimp tacos. Pizza was great too.
Very clean room and bathroom/showers were lovely. Cleaning staff were prompt and friendly. Restaurant and concierge staff were very friendly and the food at the Mereva restaurant was above average. Especially loved the fish and shrimp tacos. Pizza was great too.
6
Youssef Mohammed
28 de mar. de 2026
·
A estadia foi de 5 noites
Staff was friendly, the room was nice you go out to see the beach directly , pools are placed nicely Food was decent but over priced, yet for some reason we ordered the same breakfast everyday , every single time there was something different about it
Staff was friendly, the room was nice you go out to see the beach directly , pools are placed nicely Food was decent but over priced, yet for some reason we ordered the same breakfast everyday , every single time there was something different about it
10
natalia
28 de mar. de 2026
·
A estadia foi de 5 noites
Yes . Nice quiet boutique hotel . We love it
Yes . Nice quiet boutique hotel . We love it
Políticas da propriedade
Check-in
Check-out
De 15:00 a 21:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 122.41416945533751USD
- 2026-09-19: 122.41416945533751USD
- 2026-09-20: 123.05007237510681USD
- 2026-09-21: 123.02916777877807USD
- 2026-09-22: 123.02916777877807USD
- 2026-09-23: 121.86363792686461USD
- 2026-09-24: 120.37814065818786USD
- 2026-09-25: 132.53919016799927USD
- 2026-09-26: 133.27809095420835USD
- 2026-09-27: 131.56604395751953USD
- 2026-09-28: 123.43159659690856USD
- 2026-09-29: 123.40321543006897USD
- 2026-09-30: 123.62632926635742USD
- 2026-10-01: 151.38253194351196USD
- 2026-10-02: 148.09159628448487USD
- 2026-10-03: 153.61849107284544USD
- 2026-10-04: 148.09159628448487USD
- 2026-10-05: 130.00826148719787USD
- 2026-10-06: 130.00826148719787USD
- 2026-10-07: 130.00826148719787USD
- 2026-10-08: 129.86570704078673USD
- 2026-10-09: 133.5029928565979USD
- 2026-10-10: 133.5955165122986USD
- 2026-10-11: 133.5955165122986USD
- 2026-10-12: 134.03937762680053USD
- 2026-10-13: 128.84163600654603USD
- 2026-10-14: 133.5029928565979USD
- 2026-10-15: 130.00826148719787USD
- 2026-10-16: 151.38253194351196USD
- 2026-10-17: 148.72206488571166USD
- 2026-10-18: 148.8642687309265USD
- 2026-10-19: 153.61849107284544USD
- 2026-10-20: 148.8642687309265USD
- 2026-10-21: 133.5955165122986USD
- 2026-10-22: 132.3627588809967USD
- 2026-10-23: 129.88417495880125USD
- 2026-10-24: 133.5955165122986USD
- 2026-10-25: 133.5955165122986USD
- 2026-10-26: 130.00826148719787USD
- 2026-10-27: 133.5955165122986USD
- 2026-10-28: 129.88417495880125USD
- 2026-10-29: 134.05368215560912USD
- 2026-10-30: 133.5955165122986USD
- 2026-10-31: 130.00826148719787USD
- 2026-11-01: 182.13535810546873USD
- 2026-11-02: 182.850531955719USD
- 2026-11-03: 186.9928324996948USD
- 2026-11-04: 200.96609576797485USD
- 2026-11-05: 200.96609576797485USD
- 2026-11-06: 200.33955390014648USD
- 2026-11-07: 187.57788071594237USD
- 2026-11-08: 178.27041816787718USD
- 2026-11-09: 178.27041816787718USD
- 2026-11-10: 210.03990014877317USD
- 2026-11-11: 186.9928324996948USD
- 2026-11-12: 178.27041816787718USD
- 2026-11-13: 187.87876666259766USD
- 2026-11-14: 178.27041816787718USD
- 2026-11-15: 186.9928324996948USD
- 2026-11-16: 186.9928324996948USD
- 2026-11-17: 186.9928324996948USD
- 2026-11-18: 210.03990014877317USD
Este alojamento disponibiliza transporte a partir do aeroporto. Forneça ao alojamento informações sobre a sua chegada antes de viajar, através dos dados de contacto que poderá encontrar na sua confirmação de reserva. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
Terá de pagar a seguinte caução totalmente reembolsável.
Deposit: USD 75 per day
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia e um cartão de crédito ou depósito em numerário para a eventualidade de despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- É possível efetuar transações sem numerário
- Aceitam-se estadias prolongadas
- O alojamento não pode garantir quartos sem ruído
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo, kit de primeiros socorros e grades de segurança nas janelas.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- A piscina está aberta das 9:00 às 20:00.
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- O alojamento permite a estadia grátis de 1 criança com idade igual ou inferior a 5 anos, desde que ocupe o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Recomenda-se a utilização de automóvel para aceder ao alojamento.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
- Taxa de transporte de/para o aeroporto: 288 USD por veículo (ida e volta, ocupação máxima de 2) pessoas
- Taxa de check-out tardio: 50 USD (sujeito a disponibilidade)
- Cama desdobrável: 33 USD por dia
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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