Chao Wilai Residence I Naiyang Beach I HKT Airport

I flew here from the UK to spend my holidays with my family. First of all, I want to say a huge thank you to all the staff. Communication with the host who handed over our keys was excellent. She spoke fluent English, offered us an early check-in because of our circumstances, and was incredibly friendly and polite. We paid a 3,000 THB deposit, and she was very transparent about the process, even encouraging us to take photos for our own records and returned the whole deposit at the end of the stay without any fuzz. ​The property itself was fantastic and has absolutely everything you need. Every room features air conditioning, a smart TV, hot water, a drinking water tap, a washing machine, an iron, and a hairdryer. No additional fees were charged for using these fascilties. When we realised the washing machine was faulty, I sent a message on WhatsApp to the admin. Within minutes, they dispatched a technician team and offered to replace it, their customer service is truly outstanding. ​The neighborhood was pleasant, and the location is incredibly convenient. It is very close to shops like 7-Eleven, the airport, and best of all, Nai Yang Beach is just a short walk away. ​Overall, it was a wonderful experience, and my family and I thoroughly enjoyed our stay. I highly recommend this property, especially for international travelers looking for a comfortable stay with all the familiar amenities from home.

Never gained access to the property

The villas are newly built so everything was very clean, and the decor is lovely! (Keep in mind construction is still ongoing!). If you’re staying in the luxury townhouses you have to walk up a hill, we had to request for our luggage to be brought up which we thought was a little strange given the distance. At least 400m uphill in the heat is difficult with heavy suitcases! We also had to remind the staff to do this and only received our luggage after a few hours. You could still see some remnants of construction, like paint marks on skirtings, measurements written on the window pane etc. We also had a little lizard sneak in because the doorframe wasn’t sealed adequately, but normal for a tropical country. AC was great but some details on how to use would’ve been great! Lots of ants and bugs in the villa :( would’ve been nice if it was fumigated before our stay. The airport shuttle that we booked also never came, and we had to pay for our own. Very close to the airport so the cost is little, also has a convenience store just round the corner where we ordered grab from! They come directly to your villa which is great. Would be better to have clearer communication with staff as it felt like a few things were missed.

After a long flight, this was the perfect stay! Clean rooms, A/C, plus down the block was a 24hr convenience store!

5 stars for value during peak season. 3 stars for giving me a house opposite construction which was noisy. Overall 4 stars =) bear in mind the location is off the main beach area but easily accessible by Grab bike