Grand Reserve at the Meritage
From
$370
/ night
Select dates to see prices and availability
From
$370
/ night
About this property
Luxury resort in Napa with 2 outdoor swimming pools, spa services, and Italian dining options.
Location
With a stay at Grand Reserve at The Meritage in Napa, you'll be within a 15-minute drive of Artesa Winery and Trinitas Cellars
Restaurant
Swimming pool
Elevator / Lift
Concierge
Valet Parking
Housekeeping
Location
850 Bordeaux Way, Soscol Gateway South, Napa, California, United States of America
Room options
1
Double Accessible King Size Bed
Room details
Sleeps 4
1
Suite Grand
Room details
Sleeps 8
Air ConditioningWi-Fi (Free)Safe
1
Suite King Bed One Bedroom
Room details
1 King Bed
Sleeps 8
840 ft²
1
Quadruple Queen Size Bed
Room details
Sleeps 4
5
Suite One Bedroom
Room details
Sleeps 8
850 ft²
Air ConditioningWi-Fi (Free)Safe
5
Suite One Bedroom Accessible
Room details
Sleeps 8
850 ft²
Air ConditioningHeatingMicrowave
1
Double Accessible with Views
Room details
Sleeps 4
1
Suite Two Queen Beds
Room details
Sleeps 8
1
Quadruple Pool View
Room details
Sleeps 4
1
Suite Two Queen Beds Pool View
Room details
Sleeps 8
1
Double King Size Bed
Room details
1 King Bed
Sleeps 4
1
Suite Two King Beds
Room details
Sleeps 8
1
Quadruple Accessible-Queen Size Bed
Room details
Sleeps 4
1
Suite Accessible King Size Bed
Room details
Sleeps 8
1
Double Pool View King Bed
Room details
Sleeps 4
1
Suite Pool View King Bed
Room details
Sleeps 8
Guest reviews of Grand Reserve at the Meritage
8.1
Very good
Based on 182 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Grand Reserve at The Meritage describe a polished resort with spacious rooms, pools and a spa, but experiences vary due to inconsistent service, communication challenges, and value concerns tied to extra fees and occasional maintenance issues.
Read moreWas this helpful?
What guests think
Reviews of Grand Reserve at The Meritage describe a polished resort with spacious rooms, pools and a spa, but experiences vary due to inconsistent service, communication challenges, and value concerns tied to extra fees and occasional maintenance issues.
Many guests highlight a convenient base for visiting wineries and downtown Napa, quiet grounds, and on-property perks such as a concert venue and a full fitness center. However, multiple reviews cite long or disorganized check-in, difficulty reaching the front desk by phone, and unhelpful interactions. Reports also note noise from neighboring rooms, missing toiletries, and occasional hot-water or facility closures. Overall, it suits travelers who prioritize amenities and location over consistently polished service.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Guests praise the resort-style amenities including multiple pools, a spa, a full gym with lap lanes, and an onsite concert venue; parking is available but often paid. Some facilities were closed or poorly enforced at times, and certain activities incur extra fees.
Related guest reviews
6
Shelly
Apr 10, 2023
·
Stayed 4 nights
Property was huge , staff was polite ...pool and hot tub in our building was closed . The staff kept saying it will open the next day but did not . Infact staff had no knowledge that pool is out of service . It was inconvenient to go across the street to use the other pool in the other building. And in that building the hot tub wasnt working . Didnt work for 3 days 😪 we stayed at the property for 4 days and not a single day we get to enjoy the pool or hot tub. Coffee machine in our room was broken , we mentioned to the staff few times and no one came to replaced the coffee machine . We had to come downstairs to get coffee
Property was huge , staff was polite ...pool and hot tub in our building was closed . The staff kept saying it will open the next day but did not . Infact staff had no knowledge that pool is out of service . It was inconvenient to go across the street to use the other pool in the other building. And in that building the hot tub wasnt working . Didnt work for 3 days 😪 we stayed at the property for 4 days and not a single day we get to enjoy the pool or hot tub. Coffee machine in our room was broken , we mentioned to the staff few times and no one came to replaced the coffee machine . We had to come downstairs to get coffee
10
Christopher
Oct 9, 2025
·
Stayed 1 night
Great resort like hotel. Good food service pool and spa
Great resort like hotel. Good food service pool and spa
10
Michael
Nov 13, 2023
·
Stayed 3 nights
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
4
Rebecca
Feb 27, 2023
·
Stayed 1 night
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
6
Francesca
Aug 18, 2025
·
Stayed 2 nights
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
10
Rosanna
Jul 27, 2025
·
Stayed 1 night
Resort has plenty of parking and quiet
Resort has plenty of parking and quiet
10
Kory
Aug 23, 2023
·
Stayed 3 nights
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
Sep 21, 2025
·
Stayed 2 nights
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
8
Araceli
Apr 29, 2024
·
Stayed 2 nights
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
8
Thomas
Oct 23, 2024
·
Stayed 1 night
We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes
We enjoyed having a real gym/fitness center and especially the 25 yard pool with lap lanes
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many mention clean, well-kept spaces, but housekeeping and upkeep can be inconsistent. Recurring issues include dirty or missing items, old food left in public areas, and occasional hot-water or maintenance problems.
Related guest reviews
10
Angela
Sep 29, 2023
·
Stayed 3 nights
My stay was amazing! Hotel is beautiful and very clean.
My stay was amazing! Hotel is beautiful and very clean.
10
Ravinder
Nov 4, 2024
·
Stayed 1 night
Beautiful resort and very clean.
Beautiful resort and very clean.
6
Adonica
Aug 15, 2024
·
Stayed 1 night
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
4
Michael
Aug 17, 2024
·
Stayed 3 nights
Run down corporate hotel in a suburban office park setting. No staff. Had to call 4 times to get someone to fix our air conditioner. Pool areas had old food sitting on chairs for hours with no one cleaning it up. Desk staff couldn’t answer basic questions.
Run down corporate hotel in a suburban office park setting. No staff. Had to call 4 times to get someone to fix our air conditioner. Pool areas had old food sitting on chairs for hours with no one cleaning it up. Desk staff couldn’t answer basic questions.
8
Regina
Jun 13, 2023
·
Stayed 4 nights
We checked in late at night there was no one available to help with our bags. The rooms were nice & clean, however every day, the cleaning staff would leave their cleaning supplies on our sink. This included solution & dirty rags. Next there were no washcloths. They would clean the room & leave only towels & hand towels. The staff was not always pleasant. At time, very rude. For the price, the service should have been impeccable!
We checked in late at night there was no one available to help with our bags. The rooms were nice & clean, however every day, the cleaning staff would leave their cleaning supplies on our sink. This included solution & dirty rags. Next there were no washcloths. They would clean the room & leave only towels & hand towels. The staff was not always pleasant. At time, very rude. For the price, the service should have been impeccable!
2
Linda
Sep 21, 2025
·
Stayed 2 nights
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
10
Tai
Mar 27, 2023
·
Stayed 1 night
Clean room and property, friendly staff and the suite is modern.
Clean room and property, friendly staff and the suite is modern.
6
Katie
Sep 21, 2025
·
Stayed 2 nights
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
Andy
Mar 9, 2023
·
Stayed 3 nights
The property is very clean and service was good.
The property is very clean and service was good.
10
Gary
Aug 21, 2024
·
Stayed 5 nights
Wonderful stay at resort. Very professional staff and friendly. Nice amenities. Slight issue wit limited hot water in room.
Wonderful stay at resort. Very professional staff and friendly. Nice amenities. Slight issue wit limited hot water in room.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable, with balconies and some suites offering kitchens. Downsides include noise transfer, occasional dated finishes or obstructed views, and one-off Wi-Fi outages.
Related guest reviews
2
Olivia
Aug 19, 2024
·
Stayed 2 nights
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
From the second we checked in there were issues. It was just an unending series of problems. The service was terrible. The front desk was inexperienced and rude. The valet was never around. The Wi-Fi was down. We were putting a room by a concert on a Sunday night without any warning People came into our room without knocking we were told we couldn’t have more water, nothing in the room worked and they couldn’t fix it… The list goes on and on and on to spend $670 on a room and be treated like we were at the motel. It was horrible and so disappointing. I do not recommend staying here.
6
Adonica
Aug 15, 2024
·
Stayed 1 night
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
I paid for a room with a view of the pool, but the balcony had a huge slab of concrete blocking the view. The bathroom sinks had several pieces of hair in them. The room wasn't thoroughly cleaned. There was a stain running down the wall. Overall, for $400 a night, I expected more.
4
Kevin
Aug 19, 2023
·
Stayed 2 nights
Check in was a circus to say the least. They didn’t have the room we booked. We settled with a two queens room that was near an entrance door and was extremely noisy. We could have moved the second day but our day was fully booked up and didn’t have time to pack our stuff up and check out and store our luggage somewhere and then check in later.
Check in was a circus to say the least. They didn’t have the room we booked. We settled with a two queens room that was near an entrance door and was extremely noisy. We could have moved the second day but our day was fully booked up and didn’t have time to pack our stuff up and check out and store our luggage somewhere and then check in later.
10
Lynette
May 5, 2025
·
Stayed 3 nights
Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!
Outstanding! The rooms were perfect for a couple of girls sharing a bathroom. Plenty of counter space & mirrors. Love the dual sinks. Very spacious. Beautiful views. Outstanding amenities. I will stay here every time I’m in Napa going forward!!
6
Francesca
Aug 18, 2025
·
Stayed 2 nights
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it.
10
Kory
Aug 23, 2023
·
Stayed 3 nights
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
Sep 21, 2025
·
Stayed 2 nights
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
bradley
Sep 19, 2025
·
Stayed 1 night
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
Room was amazing!! The report has so much to offer. Can’t wait to get back here again.
8
Erika
Mar 1, 2024
·
Stayed 2 nights
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
8
Woojay
Dec 27, 2025
·
Stayed 2 nights
Poor sound insulation and noisy neighbors
Poor sound insulation and noisy neighbors
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service feedback is mixed: numerous reports of long or disorganized check-in, unreachable phones, room not ready, and curt or unhelpful interactions contrast with reviews praising friendly, accommodating staff. Some guests also experienced downgrades or reservation mix-ups.
Related guest reviews
2
Ariella
Oct 14, 2025
·
Stayed 2 nights
We were not greeted upon arrival, our room was not ready (it was 6pm) we had to ask several times if we could get assistance with a cart for our bags. When we called down to the front desk no one answered we had to find a cart left by another guest on our own to transport our bags downstairs. When we provided feedback to the front desk they were not apologetic or seemed to care about our negative experience during our stay. Would not recommend for the price tag.
We were not greeted upon arrival, our room was not ready (it was 6pm) we had to ask several times if we could get assistance with a cart for our bags. When we called down to the front desk no one answered we had to find a cart left by another guest on our own to transport our bags downstairs. When we provided feedback to the front desk they were not apologetic or seemed to care about our negative experience during our stay. Would not recommend for the price tag.
4
Arek
Sep 29, 2024
·
Stayed 2 nights
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
Arrived at 2pm, they don’t have the room ready and at 4pm inform us that our room is not available, downgraded not another room
4
Samuel
May 19, 2025
·
Stayed 2 nights
The check in process was terrible. They couldn't find my reservation even though my friend checked in earlier under the same reservation and had no issues. The card machines weren't working.
The check in process was terrible. They couldn't find my reservation even though my friend checked in earlier under the same reservation and had no issues. The card machines weren't working.
2
Linda
Sep 21, 2025
·
Stayed 2 nights
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.
6
Nitin
Aug 4, 2025
·
Stayed 2 nights
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
Not worth the price. We stayed at the Meritage before and loved it - we were hoping for an amazing experience at the ‘Grand Reserve’ which is a newer building. It was very ‘meh.’ Strangely it only had one elevator for the whole large building. Then started the nickel and dime process - seems like they had fees on top of fees and charged for parking. Imho this place has lost its charm for greed. The worst part was that we felt rushed with the check in and checkout process as if we were a nuisance. We don’t expect someone to roll out a red carpet, but overall it just gave us a bad taste. I don’t think we’ll ever come here again.
8
Paul
Jun 23, 2025
·
Stayed 1 night
Our check did not go as smoothly as we would have liked it took a bit to have a room ready. Once checking in another guest interrupted our delayed check in and the front desk attendant addressed the other guest before completing our check in process. I also learned that our family friend had ordered a fruit and cheese platter that never came to our room. Uncertain if it was sent to our other room, since we had been updated but that should have been noted.
Our check did not go as smoothly as we would have liked it took a bit to have a room ready. Once checking in another guest interrupted our delayed check in and the front desk attendant addressed the other guest before completing our check in process. I also learned that our family friend had ordered a fruit and cheese platter that never came to our room. Uncertain if it was sent to our other room, since we had been updated but that should have been noted.
8
Niyo
Nov 25, 2023
·
Stayed 1 night
We arrived at 5:00 pm on the Friday after Thanksgiving and the line to check in took almost an hour. Unreal that they did not plan for this. Otherwise, the location, room, and general service were great.
We arrived at 5:00 pm on the Friday after Thanksgiving and the line to check in took almost an hour. Unreal that they did not plan for this. Otherwise, the location, room, and general service were great.
2
amy
Oct 7, 2025
·
Stayed 4 nights
Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service.
Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service.
6
Ashlynne
May 27, 2025
·
Stayed 2 nights
My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.
My initial reservation was at the Grand Reserve, and I had even paid for it, but when i finally arrived at the hotel, they said there was no room available and had to book me at the initial Meritage location.
8
Kathryn
Sep 8, 2025
·
Stayed 1 night
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing!
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Convenient for wineries and downtown Napa, with quiet grounds and walking access to vineyards and a trail. Several reviewers noted a highway/office-park setting that lacks classic Napa charm.
Related guest reviews
6
Mary Beth
Oct 21, 2024
·
Stayed 1 night
Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.
Overpriced for a very average room with no amenities that warrant the price. Check in was with a teenager who when asked for recommendations for wineries stated he was too young to drink. No concierge services. $100 resort fee for seeming nothing? There are restaurants on property but to pay a fee for them without dining? One teen working the coffee bar on a Sunday morning with a long line. SKIP this place. It is off a highway and has zero charm, industrial park feel, and no added amenities or staffing that other luxury properties provide.
10
Lori H.
Aug 6, 2024
·
Stayed 2 nights
Nice location
Nice location
10
Patrick Allan
Aug 30, 2025
·
Stayed 3 nights
Great place to stay. Close to everything.
Great place to stay. Close to everything.
10
Kory
Aug 23, 2023
·
Stayed 3 nights
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
We had an incredible stay at Grand Reserve. The room was spacious, and the amenities couldn’t be beat. One of the evenings we had the pleasure of watching Belinda Carlisle perform a concert from the comfort of our balcony. The property was conveniently located in close proximity to top wineries in both Sonoma and Napa. We will absolutely be staying here again.
6
Katie
Sep 21, 2025
·
Stayed 2 nights
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool!
10
Yashieka
Jul 6, 2023
·
Stayed 2 nights
Property was great. Easy to get downtown from property. Service was excellent and I will br back soon
Property was great. Easy to get downtown from property. Service was excellent and I will br back soon
10
Paul
Apr 28, 2025
·
Stayed 1 night
Great location
Great location
10
justin
May 21, 2023
·
Stayed 2 nights
Great location, and good recommendations from the concierge to head into Yountville for some wine tastings and food.
Great location, and good recommendations from the concierge to head into Yountville for some wine tastings and food.
8
Pooja
Aug 14, 2023
·
Stayed 1 night
Beautiful location.
Beautiful location.
6
Julio Ernesto
Sep 25, 2025
·
Stayed 3 nights
Liked that there was a grocery store and vineyard to walk to.
Liked that there was a grocery store and vineyard to walk to.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Many guests enjoyed the on-site restaurants, with several calling out excellent meals, but prices are high and some venues close early or midday. Experiences were inconsistent overall, and in-room dining can be slow.
Related guest reviews
8
David
Aug 16, 2024
·
Stayed 3 nights
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
Loved our stay here, staff friendly and helpful. Nice rooms, good gym, lovely pool, restaurant annd food delicious. Only downside was prices of food and drinks. £10 for a 330ml can of lager in the deli was ridiculous.
10
EDWARD
Feb 27, 2023
·
Stayed 1 night
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
10
Derek
Aug 18, 2024
·
Stayed 1 night
Very nice resort. We stayed at this resort as part of the concert series. Would stay here again. The only downside is the concert ended at 9:30, and all of the restaurants were closing or closed. The resort food was definitely overpriced.
Very nice resort. We stayed at this resort as part of the concert series. Would stay here again. The only downside is the concert ended at 9:30, and all of the restaurants were closing or closed. The resort food was definitely overpriced.
8
Sean
Feb 16, 2025
·
Stayed 2 nights
Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.
Property was clean and the on site dining options were very good. Took a while to receive our in room dining but other than that the service was good.
6
Garfield
Sep 21, 2025
·
Stayed 1 night
Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.
10
Michael
Nov 13, 2023
·
Stayed 3 nights
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
Amazing stay. This was our first time visiting Napa, and we were so glad we chose this hotel. The facilities were impeccable, the staff extremely friendly, and the dining options were delicious. We absolutely loved that there was also an adult only pool. The proximity to vineyards was very convenient. Will definitely stay again in the future!
8
Araceli
Apr 29, 2024
·
Stayed 2 nights
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
6
Payal
Nov 24, 2023
·
Stayed 3 nights
Its a good property but lots to improve on staff and dining options
Its a good property but lots to improve on staff and dining options
8
Jacqueline
Sep 17, 2025
·
Stayed 2 nights
The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good.
The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good.
10
GOAR
Feb 12, 2024
·
Stayed 1 night
Beautiful property and great staff. We enjoyed the spa treatments. Olive & Hey restaurant was excellent.
Beautiful property and great staff. We enjoyed the spa treatments. Olive & Hey restaurant was excellent.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Andy
Mar 9, 2023
·
Stayed 3 nights
The property is very clean and service was good.
The property is very clean and service was good.
10
EDWARD
Feb 27, 2023
·
Stayed 1 night
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
Village Bistro was excellent! We loved the property, our room and the staff were so helpful
4
Rebecca
Feb 27, 2023
·
Stayed 1 night
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
Extremely overpriced and all of the reasons we stayed (eg bowling for kids) we had to pay an additional $100 per hour!!!
10
Abraham
Feb 12, 2023
·
Stayed 3 nights
Amazing service from check-in to check-out! Very nice property with a lot to do! Friendly staff!
Amazing service from check-in to check-out! Very nice property with a lot to do! Friendly staff!
Property Policies
Check-in
Check-out
Check-in from 16:00
Before 12:00
FAQs about Grand Reserve at the Meritage
Is parking available at the property?
Self-parking is available on-site for a surcharge of USD 15 per night for uncovered parking and USD 25 per night for valet parking. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfast is available daily from 6:00 AM to 11:00 AM for a fee, approximately USD 9 to 50 for adults and children.
Does the property allow pets?
Pets are allowed at the property with a fee of USD 100.00 per accommodation, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM to 1:00 AM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
Are airport shuttle services available?
A roundtrip airport shuttle service is available for a surcharge of USD 100.00 per person, and it operates 24 hours. Guests can arrange the transfer by contacting the property.
What accessibility features are available for guests with disabilities?
The property offers various accessibility features including elevators, step-free entrances, wheelchair-accessible facilities such as the registration desk, public areas, rooms, bathrooms, and pool access features like ramps and hoists.
What is the location of the property in relation to key landmarks?
The property is located in Napa (Soscol Gateway South), just a 2-minute drive from The Grape Crusher - Sculpture and 7 minutes from Oxbow Public Market. It is approximately 4.3 miles from Napa Valley Wine Train and 5.2 miles from Napa Premium Outlets.
Does the property have a swimming pool?
The property features 2 outdoor swimming pools. The operational hours and seasonal availability are not specified.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
Have a question?
Instant AI responses are based on hotel information
Popular amenities
Restaurant
Swimming pool
Elevator / Lift
Concierge
Valet Parking
Housekeeping
Services
Concierge
Elevator / Lift
Housekeeping
Laundry service
Luggage Storage
24-Hour Front Desk
Activities
Swimming pool
Golf Course (on site)
Pool (Indoor)
Fitness Center (nearby)
General
Restaurant
Sauna
Steam Room
Massage
Fireplace
Coffee Shop/Café
Smoke-Free Property
Wheelchair Accessible (Limited)
Parking
Valet Parking