Viva Fortuna Beach by Wyndham, A Trademark All Inclusive

Disappointing Stay — Accessibility & Hospitality Fell Short I booked an accessible room online and reminded Trudi at check-in. I was using my cane and asked if the room was far from the lobby. I was told no. Room 1121 was actually three room blocks from the lobby, not including the pathway past the stores. By the time I reached it, I was exhausted. What was supposed to be accessible felt more like an obstacle course. The shower had sand in it, and I never went to the beach, and the room itself desperately needs a FULL renovation, not another patch job. The lobby reflects the Wyndham image; unfortunately, my room did not. On my final night, I shared my concerns with Daniel. His response was simply, “Sorry for that.” That did little to make the situation right. The bellmen were the only staff who consistently made me feel welcome. I expected Wyndham hospitality. Instead, the name was at the door, but the standard seemed to stop there.

I had a terrible experience at Hotel Fortune in Freeport, Bahamas. The hotel is in very poor condition and definitely needs major renovations. Many of the sinks and faucets in the public bathrooms and common areas were not working, and the hotel had a strong moldy smell. The rooms were also very dated and deteriorated. Another issue was the ceiling fans throughout the property. Many of them looked very old and either did not work properly or did not provide enough air. The hotel should really invest in newer, more powerful ceilings fans because it was extremely hot throughout the property. Overall, the property did not feel well maintained, and I was very disappointed with its condition. The only positive things I can say are that the buffet food was good, with a nice variety of options, and the beach was beautiful. Importunely, the good food and the beach were not enough to make up for the poor condition of the hotel. Based on my experience, I would not stay here again or recommended this place.

Extremely poor and unacceptable experience – cockroaches, mold, and unsanitary conditions I strongly recommend that other guests think twice before staying at this hotel. Our experience was completely unacceptable. During our stay, we discovered cockroaches in both rooms we had booked. We immediately reported the problem to the hotel, but nothing was done. We were told that something would be done about it, but there was no effective response or action during our stay. The bathrooms were extremely dirty and had a significant amount of mold. The mattresses were also in very poor and unhygienic condition, with visible mold and fungus. We have attached photographs documenting these conditions. We contacted the hotel’s main office and submitted a detailed complaint. We were eventually told that they would disinfect and treat the two rooms and that they appreciated us bringing the situation to their attention. However, this does not change the fact that we had to stay in these unacceptable conditions and that nothing was done while we were actually staying at the hotel. This is not a matter of a hotel simply needing renovation. These are serious hygiene and health concerns. It is extremely difficult and uncomfortable to sleep in a room where there are cockroaches, mold, and visibly dirty mattresses. I am posting this review to warn other travelers. Please look carefully at the photos attached before deciding to stay here. No guest should have to sleep in conditions like thes

We had a great stay at Viva Fortuna Beach. The food was tasty, and while the selection isn’t as extensive as some higher-end resorts (don’t expect lobster or shrimp every day), everything that was available was well prepared and flavorful. One thing to keep in mind is that check-in can take a little longer because many guests often arrive at the same time, so the lobby gets quite busy. However, the staff does their best to keep the process moving as efficiently as possible. The service was excellent, and the staff was always friendly and helpful. The entertainment team deserves special recognition—they organized plenty of fun activities throughout the day and evening, creating a lively and enjoyable atmosphere. The rooms were clean and well maintained. They are not modern or luxurious, but they are comfortable and have everything you need for a pleasant stay. Overall, this is a great value for the money. If you’re looking for a fun, relaxing vacation with good food, friendly service, and lots of entertainment, I would definitely recommend it and would happily come back.

The property is well kept the beach is amazing but the staff needs more customer care and courtesy the only people who made our stay worthwhile were 3 bartenders Denaro, Jhaim and Ralph the night shows are not entertaining the entertainment staff is only courteous towards certain customers and the app doesn’t work and it doesn’t have any updated information about the activities we weren’t unable to visit any restaurant but the buffet which actually wasn’t as bad as other people had said unfortunately when food runs out they either don’t replace it or it takes like 20 minutes for the food to be replaced at the buffet you have to help yourself to everything one day we were putting our tables together since nobody helps you sitting or setting up and a server yelled at me for setting up the tables only because that day a supervisor was on site mind you the supervisor was only there to enjoy himself because he wasn’t paying attention to anything that was happening in any area we happened to encounter him he was always on his phone while the staff tried to pretend to be working lastly if you get pool towels keep them until the end as there is never clean towels available so if you are expecting to get clean ones you will end up with none this applies to the room cleaning as well which only happened 2 during my stay and out of 2 beds only 1 was made and I was left with 2 towels for 4 people the hotel is well for families but they should work on their staff customer service