Is parking available at the property?

Uncovered self-parking is available at the property for a fee of CAD 15 per day. Reservations are not required.

What type of breakfast is offered?

Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee ranging from approximately CAD 12 to 25 per person.

Are pets allowed at the property?

Pets are allowed at the property with a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 16:00 and check-out is at 11:00. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators, step-free entrances, and limited wheelchair accessibility in public areas and rooms. There are also handrails in stairways and a wheelchair-accessible path of travel.

What is the location of the property in relation to key landmarks?

The property is located in South Pandosy, just a 1-minute drive from Okanagan Lake and 5 minutes from Waterfront Park. It is approximately 3.8 mi (6.2 km) from Orchard Park Mall and 9.2 mi (14.8 km) from UBC-Okanagan.

Does the property have a swimming pool?

The property features a seasonal outdoor pool, which is open from May to September. Guests can enjoy pool sun loungers and umbrellas during operational hours.

What are the policies for guests staying with children?

Up to 2 children aged 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Hotel Eldorado at Eldorado Resort

What guests think

At Villas at Eldorado Resort, guests highlight vintage charm, comfortable rooms, and friendly staff, while recurring critiques include occasional service lapses, the inconvenience of checking in at a neighboring property, and surprise add-ons like resort fees or paid parking.

The lakefront location, marina boardwalk, and pool and hot tub areas are highlights, with many enjoying views and access to water activities. Rooms range from charming and spacious to small or dated, and several guests report poor sound insulation or ventilation noise affecting sleep. Dining is widely praised for quality and brunch, though a number mention slow or uneven service and limited room service options. Expect a heritage-style stay with strong amenities and views, but confirm room location and policies that matter to you.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Waterfront amenities such as pools and hot tubs (including adults only), beach and boardwalk access, spa and gym are a strong draw. Some report closures or maintenance and note that parking can be limited or paid.

Related guest reviews

8

mark

24 Apr 2025

·

Stayed 1 night

Great location attentive staff. Check in was great and informative rather than normal rush. Only downside was adult pool wasn't open though appreciate was early season.

10

tracy

5 Jan 2026

·

Stayed 5 nights

Clean comfortable rooms. Very quiet. Pool and hot tub was great.

10

Mischa

12 Feb 2026

·

Stayed 2 nights

First time stay, staff was friendly, we liked the pools and hot tubs!

10

Joanna

23 May 2024

·

Stayed 2 nights

The boardwalk along the lake front and beach access was wonderful. We enjoyed the indoor and outdoor pools.

8

Liisa

11 Sept 2025

·

Stayed 3 nights

Lovely place to stay but we had a room with a terrible view of someone else’s balcony and the parking lot. Arrived when they were having an event and very little available parking. I had to circle the lot until someone left. No parking was dedicated to guests staying at the hotel. Did not get room service on our third night so had no coffee pods for the morning. I would stay here again but have lower expectations.

10

Sharon

24 Jul 2025

·

Stayed 3 nights

That the ice machine was broken . Loved the pools and hot tubs . Resturant’s was good service and food . Beautiful resort would stay again . Loved that pools weren’t crowded and could always get a chair or lounger

8

Leonore

31 Jul 2025

·

Stayed 2 nights

This is a lovely hotel but we found the constant battle for parking to be a hassle. Even the overflow lot was very crowded. The breakfast we had was a disappointment on three fronts: the sausage was smokey size and tough skinned for my husband. My two poached eggs medium were so undercooked that parts of the white dribbled down from my fork and the runny yolks were a real turn off. And not having a selection of bread types was a problem for me since sourdough upsets my stomach. This breakfast did not come close to earning it's $61 cost.

8

Janet

7 Sept 2025

·

Stayed 1 night

The amenities of the property are great - pools, gym, lakefront, beach. The rooms in the Arms could use a few updates. I understand that some things have not been updated in keeping with its charm but our bathroom door wouldn’t close, unless you slammed it quite hard. The pool was very cute, along with the little outdoor grassy area. The outdoor pool was fantastic and the gym was spacious. We dined at the Lakeside restaurant and the staff were ok. It seemed that some of the hosts may have been new. The servers were fine, not overly friendly. Probably tired of seeing tourists. The patio tables had a great view of the lake. It was a beautiful setting for a sunset. Our food was ok. The fries with our steak frites, tasted old and were not crispy at all. The steak lacked flavour. I would only dine here again for the view. We found Kelowna, to have a weird vibe. It is a beautiful city but the people are very weird. Maybe a little conservative and judgemental. We are multi-ethnic family and didn’t feel too welcome in the space. We’ve heard from others that they feel the same way about Kelowna and the resort. It’s just too bad, cause the resort was nice. We may give it another shot and see if our opinion changes but it was really strange after coming from Victoria & Vancouver where we felt warm and welcoming vibes.

10

Alvaro Hector Soto

10 Aug 2025

·

Stayed 2 nights

Highly recommend this property, adults only pool available. Free water activities. Great restaurant. I would not recommend staying in the fourth floor of El Dorado as you can feel everything below. This is a minor concern as the roof top patio closes early.

8

Cecile Rose

14 Aug 2025

·

Stayed 3 nights

Amenities such as sauna, indoor pools, access to the lake and free use of a paddleboard. Food was great. Sunday brunch has a wide selection of salads, bread, deserts and roast bee or steak.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe rooms as clean or spotless. However, there are recurring misses like hair in bathrooms, musty odours, ants reported once, and occasional lapses in housekeeping.

Related guest reviews

10

Nancy

21 Apr 2024

·

Stayed 2 nights

Beautiful property. The room was cozy and inviting with a modern nespresso maker. The thing that I liked best of all was that the room was absolutely spotlessly clean. Well done to the housekeeping staff.

4

Teresa

4 Aug 2025

·

Stayed 3 nights

The hotel is old and noisy, the rooms small and could use a good scrub. The blinds were rickity and stay open, and the floors were dirty. The whiskey bar was super noisy at night and kept us up u til after 1am

2

Tooba

13 Jul 2025

·

Stayed 2 nights

Our room was dirty, bath tub wouldnt drain. Ants crawling in our bed sheets. Terrible experience. Best they could do was take of the extra charges of reservation fee. Never going back!

10

Darin

6 Aug 2025

·

Stayed 1 night

Just an all around great place to be. Very accommodating. Very clean. Friendly staff.

10

Mae

6 Apr 2024

·

Stayed 2 nights

The room was clean, roomy and quiet. We enjoyed the hot tub & pool. Having the bathrobes was great when we went to the pool.

4

Michael

10 Jun 2023

·

Stayed 1 night

The room was semi clean, water on the floor, hair in the shower, parking is very limited, they have a person in the entrance telling non guests they can’t park here, the hostess in the restaurant was very slow & rude! After a 15 minute wait while 4-5 people looked at the computer screen, we. Asked for a table for 2 and were told they were full - even though there wasn’t another person in the restaurant! Do not send your clients to this place!

10

Neil

24 Nov 2024

·

Stayed 2 nights

Beautiful location on the lake. Very nice staff. Clean rooms.

6

Michael Lum

12 Sept 2024

·

Stayed 2 nights

Location was convenient for our time in Kelowna. The check-in was welcoming and positive. Our room had a beautiful view and great patio. The king bed was comfortable. The casual pub side of dining was very good. The service was on point. Our room could have been cleaner, the hallways should have definitely been cleaner. The hotel common bathrooms should have been cleaner. The service in the dining room could have been better. Overall enjoyed our stay and thought it was reasonable value; however, we’ll consider other options next time.

6

Howie

15 Sept 2024

·

Stayed 5 nights

Reserved for five nights. Our first day we left early in the morning and returned at 4:30 in the afternoon to our room, which was not cleaned or made up. Very disappointing considering what we paid for a king suite lakefront room. That being said, the manager made sure that our rooms were cleaned from that point forward. However, I will say the Dining staff were all very good, but Service a bit slow. Personally, I would not stay there again, however, their sister hotel Maestro was very nice and much more upscale. One thing to note is that there is major construction all around the lakefront hotels

10

Rebecca

11 Oct 2025

·

Stayed 1 night

Lovely experience at The Eldorado Hotel. Very clean room, comfy bed, efficient check-in and extras like crystal glassware, specialty soap, bath robes and Nespresso machine. The Lakeside Dining restaurant is fantastic. Delicious food presented by a wonderful server (Kate) in the perfect location looking out over the lake. Highly recommend!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms blend heritage charm and lake views with comfortable beds, though some are small or dated and lack convenient outlets. Multiple reviews mention poor sound insulation or noise from bars, kitchens, ventilation, or events.

Related guest reviews

6

laurence

13 Oct 2025

·

Stayed 1 night

Noisy room above kitchen garbage area and smell from kitchen ventilation system right below the window....

10

Cindy

17 Nov 2025

·

Stayed 1 night

The room was very spacious, clean and had a wonderful view. The staff was very helpful.

6

Akshay

20 Apr 2025

·

Stayed 2 nights

Great views of the lake and nice boardwalk. Room fittings are pretty old. Corridors and lift dated and grubby. Check-in desk at adjacent hotel which is inconvenient.

8

Franca

6 May 2025

·

Stayed 2 nights

Beautiful rooms and view. Comfortable beds wonderful food. Only con, we did not realize weekends are so loud having a room above the bar and beside and ballroom

10

Jackelyn

4 Jan 2026

·

Stayed 1 night

It's a really lovely, clean vintage hotel in a fantastic location

10

Jillian

20 Nov 2025

·

Stayed 1 night

Cool room, and front desk politely brought me Advil in the night when I needed it, promptly. Would definitely stay here again. Room was a little loud due to restaurant down below but other than that it was a pleasant stay, comfortable bed, and clean

8

Lorne

11 Oct 2025

·

Stayed 1 night

The hotel itself is nice - room was nice, however, couldn't open the sliding glass door as directly below, there was a massive ventilation system that was very noisy and smelly with exhaust from the kitchen. This took away from the quality of the stay. The rooms that face the exhaust fans should be avoided.

4

Tiffany

3 Sept 2025

·

Stayed 3 nights

The room we stayed in was very different than the one we ended up with. The room was incredibly small, the air conditioning was very loud not to mention you can hear everything your neighbors were saying. The bed was old and uncomfortable. We ended up leaving a day early to stay somewhere else. It was cheaper to leave instead of cancel a night. Sorry I would not choose to stay here again.

4

lanqing

16 Aug 2025

·

Stayed 1 night

Poor sound insulation

8

Margaret Anne

3 Mar 2025

·

Stayed 4 nights

It was nice but outdated. No phone outlets. Should be some by your bed. Had to charge phone and iPad in the bathroom. Needs updating

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently friendly and accommodating. At the same time, guests often cite unmanned or off-site front desk check-in, slow responses, communication gaps, and billing or request issues.

Related guest reviews

4

Robert

27 Jan 2026

·

Stayed 1 night

No one ever at reception, you had to go hunting for a member of staff to get checked in, and when wanting to check out, I had to go to the neighing hotel. TV did not work and when asking him a stop staff to assist me said they would get someone and that never happened

6

Sofia

1 Sept 2025

·

Stayed 1 night

It was ok but I expected much more. I think its a better place for families not a romantic getaway which is what we were looking for. The room was definitely clean and comfortable but the customer service fell short. When we checked in, we got very little information on how to navigate the resort. We had to go all the way to the second reception to get a card that would let us access the bigger pools but this never worked so we were only able to access the one pool and there were no towels. Before arriving I got a message from the hotel asking if we were celebrating something and saying the reservation included reusable water bottles and lobby snacks due to the extra resort fee we paid for. We got none of this. Room service and the restaurant was also just ok.

10

Craig

6 Jan 2026

·

Stayed 2 nights

Great place. Staff was amazing

6

kenneth

8 Oct 2024

·

Stayed 6 nights

Older property. Overpriced for service received. no one manning the front desk majority of the time. got a ticket even though I registered my car. Had to call parking company personally to discuss the ticket. They deleted the charge for me. Couldn't find any one available at the hotel to help me. Restaurant food was average at best, Ate two mediocre meals. Had a great meal at Maestro next door.

10

C Glen

13 Oct 2025

·

Stayed 2 nights

We had a great stay. The initial room was not desirable as the head of the bed was right next to the door but we requested a room change and they willingly accommodated. Much appreciated.

10

Tracey

1 Sept 2025

·

Stayed 3 nights

Staff was great.

6

Travel

11 Sept 2025

·

Stayed 2 nights

front desk never answered phone. music outside our room going to late in evening, wrong size housecoat --fit for a child. Good meal service and quick checkin. had to lug luggage up 3 floors - elevator far down the hall.

8

Paul

5 Oct 2025

·

Stayed 2 nights

Weird check in process. Had to check in to different hotel and then walk 5 minutes to our room at another resort. Short staffed in lobby and restaurants.

2

Cameron

20 Sept 2025

·

Stayed 3 nights

The front desk staff are untrained and not empowered to give answers to most questions. On 3 occasions we were sent to Montao Resort’s Front Desk for answers. It’s too bad that Hotel Eldorado can’t stand on its own.

6

angie

14 Jun 2024

·

Stayed 2 nights

The checkout experience was terrible. The clerk checking me out could not assist me with the Expedia issues. Expedia advised me that we were paid in full, however, the clerk at the hotel kept saying I owed money. After him telling me to call myself and not being helpful, I left reiterating that I would have no charges on my visa and him confirming this, I indeed had many charges on my visa, in which I did not receive a receipt for. I spent alot of time dealing with them last week and it was very stressful.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Scenic setting directly on Okanagan Lake with boardwalk access, beaches and nearby Pandosy shops and restaurants. A few note it’s a drive from downtown or affected by nearby construction at times.

Related guest reviews

10

Al

8 Sept 2025

·

Stayed 2 nights

Great hotel and great location.

8

misako

24 Oct 2024

·

Stayed 3 nights

地元の人にも人気の老舗ホテル歴史と伝統、素晴らしいロケーション特別なホテル地元の人が特別なイベントの時に利用するレストランがあるバーを利用しましたがとても素敵でした。周辺の工事の音がうるさかったのが残念でした

Translate

8

Jennifer

31 Jul 2023

·

Stayed 2 nights

The older style of the hotel and rooms was charming, and the proximity to the beach unbeatable.

10

Robert

6 Jul 2025

·

Stayed 1 night

Excellent location on the lake. Nice outdoor patio with lake view! And view of the hills on the other side of the lake. Staff was very nice. Ben (staff) was very helpful.

10

Janice

15 Sept 2025

·

Stayed 2 nights

Location always loved- lakeside.

10

Elizabeth

4 Oct 2024

·

Stayed 2 nights

The Eldorado was a lovely place to stay. It’s great how they included the vintage feel throughout the hotel but it has all the modern amenities. The bar and restaurant are both great. Easy to get to but it’s a bit of a drive from downtown Kelowna. Gorgeous views across Lake Okanogan.

10

Jackelyn

4 Jan 2026

·

Stayed 1 night

It's a really lovely, clean vintage hotel in a fantastic location

10

John

8 Oct 2025

·

Stayed 2 nights

Our room did not have a lake view, but it didn't matter as the ground floor views were wonderful at any time of the day. Staff were all very helpful and friendly and made time for you. The bar and restaurant offerings matched whatever type of eating experience you might want, from more formal to casual bar top eating and drinks. Would we go back? Yes — without question. Apart from the hotel, the area around the Okanagan lake offers much to see in terms of sightseeing and wineries to visit.

8

Ainslie

8 Aug 2025

·

Stayed 1 night

Beautiful old hotel in a prime location.

10

John

12 May 2025

·

Stayed 1 night

Beautiful older hotel with a great setting on the waterfront. Access to nearby walking trails.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site restaurants and bar earn frequent praise for tasty food, cocktails and a popular Sunday brunch with lake views. Some mention slow or uneven service and limited or pub-only room service.

Related guest reviews

10

Rob

28 Apr 2025

·

Stayed 1 night

We thoroughly enjoyed our dinner on the boardwalk. Lauren was our server and she was excellent.

8

Lin

20 Aug 2025

·

Stayed 1 night

The Lakeside Dining Room food was very good, but the service was a bit slow. Since it’s an older hotel, the sound insulation isn’t the best.

6

douglas

20 Mar 2025

·

Stayed 2 nights

Food is not as good as it once was at the eldorado

10

Shirley

20 Mar 2025

·

Stayed 3 nights

Room service menu was limited to the pub and we were looking for other options.

8

Leonore

31 Jul 2025

·

Stayed 2 nights

This is a lovely hotel but we found the constant battle for parking to be a hassle. Even the overflow lot was very crowded. The breakfast we had was a disappointment on three fronts: the sausage was smokey size and tough skinned for my husband. My two poached eggs medium were so undercooked that parts of the white dribbled down from my fork and the runny yolks were a real turn off. And not having a selection of bread types was a problem for me since sourdough upsets my stomach. This breakfast did not come close to earning it's $61 cost.

8

Janet

7 Sept 2025

·

Stayed 1 night

The amenities of the property are great - pools, gym, lakefront, beach. The rooms in the Arms could use a few updates. I understand that some things have not been updated in keeping with its charm but our bathroom door wouldn’t close, unless you slammed it quite hard. The pool was very cute, along with the little outdoor grassy area. The outdoor pool was fantastic and the gym was spacious. We dined at the Lakeside restaurant and the staff were ok. It seemed that some of the hosts may have been new. The servers were fine, not overly friendly. Probably tired of seeing tourists. The patio tables had a great view of the lake. It was a beautiful setting for a sunset. Our food was ok. The fries with our steak frites, tasted old and were not crispy at all. The steak lacked flavour. I would only dine here again for the view. We found Kelowna, to have a weird vibe. It is a beautiful city but the people are very weird. Maybe a little conservative and judgemental. We are multi-ethnic family and didn’t feel too welcome in the space. We’ve heard from others that they feel the same way about Kelowna and the resort. It’s just too bad, cause the resort was nice. We may give it another shot and see if our opinion changes but it was really strange after coming from Victoria & Vancouver where we felt warm and welcoming vibes.

10

akhila

5 Sept 2025

·

Stayed 1 night

Everything about the stay was just simply amazing, from the view to food and the location. The only improvement I see is coordination and better alignment between the hotel staff the restaurant staff. We totally enjoyed our stay even if it was just for one night, and will definitely stay there in future.

10

Robert

13 Aug 2025

·

Stayed 1 night

Great location, friendly staff and great food

10

Rebecca

11 Oct 2025

·

Stayed 1 night

Lovely experience at The Eldorado Hotel. Very clean room, comfy bed, efficient check-in and extras like crystal glassware, specialty soap, bath robes and Nespresso machine. The Lakeside Dining restaurant is fantastic. Delicious food presented by a wonderful server (Kate) in the perfect location looking out over the lake. Highly recommend!

10

Raymond

15 Mar 2025

·

Stayed 2 nights

The service was stelller. The restaurant was one of the best.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $263	3 $294
4 $198	5 $201	6 $307	7 $331	8 $186	9 $172	10 $216
11 $186	12 $186	13 $186	14 $167	15 $201	16	17
18 $155	19 $186	20 $198	21 $172	22	23 $162	24 $164
25 $156	26	27 $256	28 $214	29 $194	30 $159	31 $230

Su	Mo	Tu	We	Th	Fr	Sa
1 $188	2 $155	3 $156	4 $199	5 $155	6 $194	7 $161
8	9	10 $155	11 $156	12 $186	13	14
15 $187	16 $156	17	18 $156	19 $157	20 $195	21 $162
22	23	24 $188	25	26	27 $194	28 $224
29	30 $187

Hotel Eldorado at Eldorado Resort

About this property

Location

Room options

Classic Room, 1 Queen Bed

Standard Room, 2 Queen Beds (Arms)

Luxury Suite, 1 King Bed with Sofa Bed, Lake View

Classic Single Room, 1 Queen Bed, Balcony, Lake View

Deluxe Room, 2 Queen Beds (Arms)

Deluxe Room, 1 King Bed (Arms)

Standard Single Room, 1 Queen Bed (Arms)

Guest reviews of Hotel Eldorado at Eldorado Resort

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Eldorado at Eldorado Resort

Prices for upcoming dates