Erena Tulum
From
US$ 90
/noite
Selecione datas para ver preços e disponibilidade
From
US$ 90
/noite
Sobre este alojamento
Contemple fantásticas vistas a partir do terraço e do jardim ou tire partido das várias comodidades e serviços ao seu dispor, incluindo Wi-fi grátis. Este aparthotel disponibiliza ainda serviços de concierge e uma área para piqueniques. O a...
Comodidades
Contemple fantásticas vistas a partir do terraço e do jardim ou tire partido das várias comodidades e serviços ao seu dispor, incluindo Wi-fi grátis. Este aparthotel disponibiliza ainda serviços de concierge e uma área para piqueniques. O autocarro do hotel permite-lhe chegar à praia em menos de nada.
Comodidades para negócios
As principais comodidades incluem Check-in rápido, registo de saída rápido e um serviço de limpeza a seco. Há estacionamento grátis no local.
Restaurante
Aproveite ainda para conviver na receção grátis, organizada diariamente. Aproveite ainda para tomar um copo entre dois dedos de conversa no bar/lounge ou no bar junto à piscina.
Quartos
Os 12 quartos climatizados oferecem Smart TV e piscinas privativas. As cozinhas vêm equipadas com um frigorífico/congelador grande. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais digitais. As comodidades incluem ainda chaleiras elétricas e ferros/tábuas de engomar. A limpeza dos quartos é efetuada diária.
Localização
Com uma estadia Erena Tulum em Tulum (La Veleta), ficará a 15 minutos de carro de Ruínas Maias de Tulum e de Playa de Tulum. Este aparthotel está a 7,5 km (4,7 mi) de Playa Paraiso e a 19,7 km (12,2 mi) de Parque Xel-Há.
O que há nas proximidades
Caminhada de Arte Holistika(0.5 milhas)
Hospital de Tulum(1 milhas)
Parque Dos Aguas(1.2 milhas)
Centro de Estilo de Vida Hunab(2 milhas)
Parque Jaguar(2.1 milhas)
Cenote Cristal(2.4 milhas)
Cenote Calavera(2.5 milhas)
Cenote Calavera(2.6 milhas)
Cenote Escondido(2.9 milhas)
Entrada do Parque Jaguar(3.2 milhas)
Mirante do Jaguar Tulum(3.3 milhas)
Torre de Tulum(3.4 milhas)
Playa de Tulum(3.5 milhas)
Casa do Cenote(3.7 milhas)
Templo do Deus Descendente(3.7 milhas)
Aeroporto Internacional de Tulum (TQO)(24.2 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(75.2 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Piscina
Quartos de não fumadores
Balcão de turismo
Serviços de limpeza
Localização
Calle 8 Sur Colonia la Veleta, La Veleta, Tulum, Tulum, Estado de Quintana Roo, México
Caminhada de Arte Holistika (0.5 milhas)
Hospital de Tulum (1 milhas)
Parque Dos Aguas (1.2 milhas)
Centro de Estilo de Vida Hunab (2 milhas)
Parque Jaguar (2.1 milhas)
Cenote Cristal (2.4 milhas)
Opções de quartos
10
Suite Júnior, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
431 ft²
Ar condicionadoWi-Fi (gratuito)CozinhaPiscina privada
9
Suite Júnior, varanda, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 3
474 ft²
VarandaAr condicionadoWi-Fi (gratuito)CozinhaPiscina privada
Avaliações dos hóspedes sobre Erena Tulum
8.7
Fabuloso
Com base em 37 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Erena Tulum, os hóspedes frequentemente elogiam a simpatia e a atenção da equipe, além da piscina na cobertura. As opiniões sobre a manutenção são variadas, desde quartos muito limpos até problemas como manchas na roupa de cama, insetos, equipamentos com defeito, fechaduras frágeis e ruído incômodo.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Erena Tulum, os hóspedes frequentemente elogiam a simpatia e a atenção da equipe, além da piscina na cobertura. As opiniões sobre a manutenção são variadas, desde quartos muito limpos até problemas como manchas na roupa de cama, insetos, equipamentos com defeito, fechaduras frágeis e ruído incômodo.
Muitos apreciam o fácil acesso a pé ao centro da cidade e aos restaurantes próximos, embora alguns mencionem ruas irregulares e em construção, dificuldade para conseguir táxi e a sensação de que algumas atrações estão mais distantes. Problemas operacionais aparecem em várias avaliações, incluindo interrupções ocasionais de energia ou água e a necessidade de melhor manutenção nas piscinas mais baixas; o hotel funciona mais como apartamentos, com serviço de arrumação limitado. Ideal para viajantes que buscam a independência de um apartamento e estão preparados para imprevistos ocasionais.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
A piscina na cobertura é amplamente elogiada, enquanto as piscinas do térreo e do pátio precisam de melhor limpeza ou manutenção. Várias avaliações também relatam interrupções ocasionais de energia ou água.
Avaliações dos hóspedes relacionadas
2
EDWIN
17 de jan. de 2024
·
A estadia foi de 3 noites
La propiedad cuenta con problemas de electricidad y estuvimos dos días sin ella. Además de qué el servicio con la recepcionista y el dueño fue muy mala. Quisieron cobrar las dos noches cuando estuvimos sin electricidad. No recomiendo el lugar porque el dueño ni la recepcionista se hace cargo de los problemas. No cuentan con planta de luz para este tipo de situaciones tomen precauciones en sus vacaciones
La propiedad cuenta con problemas de electricidad y estuvimos dos días sin ella. Además de qué el servicio con la recepcionista y el dueño fue muy mala. Quisieron cobrar las dos noches cuando estuvimos sin electricidad. No recomiendo el lugar porque el dueño ni la recepcionista se hace cargo de los problemas. No cuentan con planta de luz para este tipo de situaciones tomen precauciones en sus vacaciones
10
Tata Abule
19 de jun. de 2025
·
A estadia foi de 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
10
Marcos
16 de jul. de 2025
·
A estadia foi de 2 noites
Note to owners to please clean room pool before guest arrive. All others great room.
Note to owners to please clean room pool before guest arrive. All others great room.
10
Feroze
15 de jan. de 2025
·
A estadia foi de 9 noites
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
10
Melody
21 de jan. de 2025
·
A estadia foi de 7 noites
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
10
Ana
20 de dez. de 2024
·
A estadia foi de 2 noites
Me gustó el espació, solo q sii mejoría la alberca de abajo
Me gustó el espació, solo q sii mejoría la alberca de abajo
10
Simon
5 de fev. de 2025
·
A estadia foi de 14 noites
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
2
Beata
8 de jan. de 2026
·
A estadia foi de 2 noites
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
6
Annegret Heidi
2 de mar. de 2025
·
A estadia foi de 7 noites
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
10
Andrei- Alin
13 de jan. de 2024
·
A estadia foi de 3 noites
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
O feedback varia desde quartos muito limpos e áreas comuns organizadas até reclamações sobre manchas na roupa de cama, insetos, equipamentos sujos e serviço de arrumação inconsistente.
Avaliações dos hóspedes relacionadas
4
KATHERINE
14 de abr. de 2025
·
A estadia foi de 14 noites
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
10
DEYANIRA
20 de jan. de 2024
·
A estadia foi de 3 noites
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
10
Monique
14 de jan. de 2026
·
A estadia foi de 1 noite
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
8
Arica
2 de jan. de 2025
·
A estadia foi de 4 noites
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
6
Shantal Shyanne
16 de abr. de 2025
·
A estadia foi de 10 noites
I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
4
Diana Karen
21 de fev. de 2024
·
A estadia foi de 4 noites
A nuestra llegada no estaba disponible la habitación que reserve, me dieron otra y al siguiente día me cambiaron, cuando regrese en la noche encontré como 7 cucarachas en la habitación, les comente y dijeron que es normal jajaja, me realizaron cambio a otra habitación al siguiente día que tampoco fue de la categoría que reserve, y me realizaron un pequeño descuento en compensación, imagino que con eso creen que compensan todo lo malo pero no!!!
A nuestra llegada no estaba disponible la habitación que reserve, me dieron otra y al siguiente día me cambiaron, cuando regrese en la noche encontré como 7 cucarachas en la habitación, les comente y dijeron que es normal jajaja, me realizaron cambio a otra habitación al siguiente día que tampoco fue de la categoría que reserve, y me realizaron un pequeño descuento en compensación, imagino que con eso creen que compensan todo lo malo pero no!!!
8
Marisa
31 de dez. de 2024
·
A estadia foi de 3 noites
We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
2
Beata
8 de jan. de 2026
·
A estadia foi de 2 noites
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
2
Quania
8 de ago. de 2024
·
A estadia foi de 2 noites
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
10
Andrei- Alin
13 de jan. de 2024
·
A estadia foi de 3 noites
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos costumam ser espaçosos e bem equipados (ar condicionado potente, TVs grandes), mas várias avaliações citam problemas de manutenção e conforto, como fechaduras defeituosas ou frágeis, roupa de cama desgastada, ruído, ar condicionado de tamanho insuficiente e falhas ocasionais nos equipamentos.
Avaliações dos hóspedes relacionadas
4
KATHERINE
14 de abr. de 2025
·
A estadia foi de 14 noites
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
10
DEYANIRA
20 de jan. de 2024
·
A estadia foi de 3 noites
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
10
Tata Abule
19 de jun. de 2025
·
A estadia foi de 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
8
Ricardo
3 de jan. de 2024
·
A estadia foi de 1 noite
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
10
Daniel
2 de jan. de 2024
·
A estadia foi de 5 noites
Room was huge, nicely appointed with solid AC and a big TV.
Room was huge, nicely appointed with solid AC and a big TV.
8
Arica
2 de jan. de 2025
·
A estadia foi de 4 noites
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
6
Lester
4 de out. de 2024
·
A estadia foi de 1 noite
Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto
Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto
6
Annegret Heidi
2 de mar. de 2025
·
A estadia foi de 7 noites
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
10
Miriam Fabiola Alonso
25 de abr. de 2025
·
A estadia foi de 5 noites
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
10
Andrei- Alin
13 de jan. de 2024
·
A estadia foi de 3 noites
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O atendimento é frequentemente descrito como amigável, atencioso e prestativo (com elogios repetidos a Veronica e à equipe), embora alguns hóspedes tenham enfrentado grosseria, comunicação deficiente ou suporte demorado.
Avaliações dos hóspedes relacionadas
10
Arianne
24 de abr. de 2025
·
A estadia foi de 6 noites
Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec
Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec
10
Tata Abule
19 de jun. de 2025
·
A estadia foi de 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
10
Feroze
15 de jan. de 2025
·
A estadia foi de 9 noites
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
10
Monique
14 de jan. de 2026
·
A estadia foi de 1 noite
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
10
Amy
27 de dez. de 2024
·
A estadia foi de 1 noite
Very happy with my stay. Sara, was very friendly.
Very happy with my stay. Sara, was very friendly.
10
ABI
21 de jan. de 2024
·
A estadia foi de 4 noites
Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable
Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable
10
Simon
5 de fev. de 2025
·
A estadia foi de 14 noites
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
2
Beata
8 de jan. de 2026
·
A estadia foi de 2 noites
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
2
Quania
8 de ago. de 2024
·
A estadia foi de 2 noites
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
10
Miriam Fabiola Alonso
25 de abr. de 2025
·
A estadia foi de 5 noites
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Fácil acesso a pé ao centro da cidade, restaurantes e lojas, com uma atmosfera geralmente tranquila. No entanto, várias avaliações mencionam ruas irregulares e em construção, dificuldade para conseguir táxi e a sensação de que algumas atrações estão mais distantes.
Avaliações dos hóspedes relacionadas
4
KATHERINE
14 de abr. de 2025
·
A estadia foi de 14 noites
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
10
DEYANIRA
20 de jan. de 2024
·
A estadia foi de 3 noites
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
We loved our stay here at Erena. Friendly staff always happy to help. Room was very clean and comfortable and cozy. The rooftop pool is beautiful and the pilla outside the room was great too. The streets around there are not concrete so it can be difficult to walk around or even trying to get a taxi. So mame sure you get a taxi contact so you don't go thru any trouble. But the apartment and the room and the property are worth. Definitely recommend and Definitely would come back because its in a great location.
10
Hilda Monserrath
9 de fev. de 2025
·
A estadia foi de 4 noites
Todo muy bien sólo las calles de alrededor están un poco mal
Todo muy bien sólo las calles de alrededor están un poco mal
10
Tata Abule
19 de jun. de 2025
·
A estadia foi de 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
8
Ricardo
3 de jan. de 2024
·
A estadia foi de 1 noite
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
8
Arica
2 de jan. de 2025
·
A estadia foi de 4 noites
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
10
Melody
21 de jan. de 2025
·
A estadia foi de 7 noites
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
10
London
12 de fev. de 2024
·
A estadia foi de 4 noites
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
10
Simon
5 de fev. de 2025
·
A estadia foi de 14 noites
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
6
Annegret Heidi
2 de mar. de 2025
·
A estadia foi de 7 noites
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Várias avaliações destacam a grande variedade de restaurantes e cafés nas proximidades. Há pouca informação sobre restaurantes ou café da manhã no local.
Avaliações dos hóspedes relacionadas
10
Tata Abule
19 de jun. de 2025
·
A estadia foi de 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
8
Arica
2 de jan. de 2025
·
A estadia foi de 4 noites
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
10
Melody
21 de jan. de 2025
·
A estadia foi de 7 noites
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
10
London
12 de fev. de 2024
·
A estadia foi de 4 noites
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
10
Simon
5 de fev. de 2025
·
A estadia foi de 14 noites
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Emily
27 de fev. de 2026
·
A estadia foi de 7 noites
The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
10
Monique
14 de jan. de 2026
·
A estadia foi de 1 noite
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
2
Beata
8 de jan. de 2026
·
A estadia foi de 2 noites
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
10
Marcos
16 de jul. de 2025
·
A estadia foi de 2 noites
Note to owners to please clean room pool before guest arrive. All others great room.
Note to owners to please clean room pool before guest arrive. All others great room.
10
Tata Abule
19 de jun. de 2025
·
A estadia foi de 7 noites
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
Políticas da propriedade
Check-in
Check-out
De 15:00 a 19:00
Antes das 11:30
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Mais barato
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 85.36360969543456USD
- 2026-09-19: 64.50755528450011USD
- 2026-09-20: 86.31973863601684USD
- 2026-09-21: 86.03842319488525USD
- 2026-09-22: 86.23323532104492USD
- 2026-09-23: 86.31973863601684USD
- 2026-09-24: 64.84325738430023USD
- 2026-09-25: 86.23323532104492USD
- 2026-09-26: 86.31973863601684USD
- 2026-09-27: 65.43927574157715USD
- 2026-09-28: 89.70349941253662USD
- 2026-09-29: 66.7817248058319USD
- 2026-09-30: 86.03842319488525USD
- 2026-10-01: 89.70349941253662USD
- 2026-10-02: 89.70349941253662USD
- 2026-10-03: 86.31973863601684USD
- 2026-10-04: 89.70349941253662USD
- 2026-10-05: 90.7774639225006USD
- 2026-10-06: 94.82283044815063USD
- 2026-10-07: 148.43053859710693USD
- 2026-10-08: 94.7727426624298USD
- 2026-10-09: 94.82283044815063USD
- 2026-10-10: 142.1691271686554USD
- 2026-10-11: NO DATA
- 2026-10-12: 90.68649083137511USD
- 2026-10-13: 94.82283044815063USD
- 2026-10-14: 142.02665524482725USD
- 2026-10-15: 90.7774639225006USD
- 2026-10-16: 70.18355750083923USD
- 2026-10-17: 90.7774639225006USD
- 2026-10-18: 90.68649083137511USD
- 2026-10-19: 128.80476816177367USD
- 2026-10-20: 90.7774639225006USD
- 2026-10-21: 94.82283044815063USD
- 2026-10-22: 94.82283044815063USD
- 2026-10-23: 90.7774639225006USD
- 2026-10-24: 94.82283044815063USD
- 2026-10-25: 94.82283044815063USD
- 2026-10-26: 94.82283044815063USD
- 2026-10-27: 140.85673954010008USD
- 2026-10-28: 140.85673954010008USD
- 2026-10-29: 94.82283044815063USD
- 2026-10-30: 71.65059938430785USD
- 2026-10-31: 140.85673954010008USD
- 2026-11-01: 94.50225109100342USD
- 2026-11-02: 98.48951929092406USD
- 2026-11-03: 94.50225109100342USD
- 2026-11-04: 94.82283044815063USD
- 2026-11-05: 140.51611630439757USD
- 2026-11-06: 94.82283044815063USD
- 2026-11-07: 94.82283044815063USD
- 2026-11-08: 70.9379242515564USD
- 2026-11-09: 140.85673954010008USD
- 2026-11-10: 94.7727426624298USD
- 2026-11-11: 94.82283044815063USD
- 2026-11-12: 94.50225109100342USD
- 2026-11-13: 94.50225109100342USD
- 2026-11-14: 94.82283044815063USD
- 2026-11-15: 90.48533337593078USD
- 2026-11-16: 94.7727426624298USD
- 2026-11-17: 140.85673954010008USD
- 2026-11-18: 90.73026834487915USD
Contacte o alojamento com antecedência se planeia chegar após as 13:00, através dos dados que constam na sua confirmação de reserva. Os clientes que tencionem chegar fora do horário normal do check-in irão receber um e-mail com instruções para o check-in e informações para obtenção das chaves. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- O nome que consta do cartão de crédito usado no momento do registo de entrada para pagamento de despesas adicionais deverá ser o nome principal na reserva do quarto
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- Este alojamento reserva-se o direito de efetuar uma pré-autorização do cartão de crédito do cliente antes da chegada.
- O anfitrião não nos informou sobre a existência de um detetor de monóxido de carbono no alojamento; considere a possibilidade de trazer um detetor portátil consigo na viagem.
- O anfitrião não nos informou sobre a existência de um detetor de fumo no alojamento
- O alojamento dispõe dos seguintes elementos de segurança: extintor e kit de primeiros socorros
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Acesso à piscina 24 horas por dia
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
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