Is parking available at the property?

Parking is available at the property, but specific details regarding the type (private/public, on-site/off-site, covered/uncovered) and costs are not provided.

What type of breakfast is offered and what are the serving hours?

Breakfast is available, but specific details regarding the type (continental, buffet, etc.) and serving hours are not provided.

Are pets allowed at the property?

Pets are allowed, specifically dogs, with a maximum of 11 dogs per room. There is a fee of CHF 20 per pet, per night. Service animals are exempt from fees and restrictions.

What are the standard check-in and check-out times?

Check-in time starts at 15:00 and ends at 23:00. Check-out time is at 11:00. Early or late check-in/check-out may be available upon request.

Is there an airport shuttle service available?

Details regarding the availability, pricing, and arrangement of airport shuttle services are not provided.

What accessibility features are available for guests with disabilities?

The property does not have elevators and does not provide cribs or rollaway beds. Specific accessibility features for guests with disabilities are not detailed.

What is the location of the property in relation to key landmarks?

The property is located in Zermatt, close to the Sunnegga Ski Resort and Matterhorn Glacier Ride. It is also near the Matterhorn and offers access to outdoor activities such as skiing and snowshoeing.

Does the property have a swimming pool?

Yes, the property features an indoor swimming pool. Specific operational hours and seasonal availability are not provided.

What are the policies for guests staying with children?

Children are allowed at the property, and there is no mention of a minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The property does not offer cribs or rollaway beds. There is no information provided about the availability or costs of extra beds.

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel | Book like an insider

What guests think

At SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel, travelers consistently highlight the ultra-convenient setting by the train and Gornergrat lines, warm and proactive staff, standout spa, pool and gym with classes, and high-quality breakfasts.

Rooms are modern and comfortable, often spacious, with some offering Matterhorn views. Common downsides include the lack of air conditioning (fans are provided) and occasional noise from neighboring rooms or corridors; a few guests also noted dated furnishings or less favorable room placement. Expect a polished, wellness-focused stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests consistently praise the wellness facilities, including an impressive spa with sauna and pool, a well-equipped gym, and complimentary yoga classes.

Related guest reviews

10

Matt and Juanita

6 Apr 2025

·

Stayed 2 nights

This hotel is super convenient to the train station(s), but it is either sound proof or the trains are quiet because we didn’t hear anything. The spa is great for relaxing. Staff were friendly and outgoing. Breakfast was great. We really enjoyed everything!

10

William

12 Oct 2025

·

Stayed 2 nights

Great rooms, exceptional staff. Also the gym is top notch with a great selection of equipment.

10

Edgar

24 Sept 2025

·

Stayed 1 night

Best SPA ever!

10

Marcel

8 Feb 2025

·

Stayed 2 nights

Great location, minutes away from the train station, friendly staff, amazing spa, you should try the cbd massage and try in the spa the cbd sprinkle.

10

Paolo

26 Aug 2025

·

Stayed 2 nights

Excellent hotel. Our stay was very pleasant. The amenities were amazing, the gym has a lot of equipment and they even offer yoga sessions. The breakfast buffet was also great with many options available and a huge focus on healthy options. The location is close to the train station making it easily accessible. Highly recommend this place!

10

Jo Anne

26 Aug 2025

·

Stayed 2 nights

Excellent location, great amenities and well appointed rooms. Friendly staff. Excellent breakfast options. Pool and spa area are lovely. Very close to the train station. We very much enjoyed our stay.

10

Brian

25 Aug 2024

·

Stayed 4 nights

Absolute gem of a hotel! Incredible value for money. Service: A+ The service is friendly & warm and you can tell that the staff really cares about the property. Kika at the front desk welcomed us, showed us our room & even made great suggestions for dinner (Zermatt Kitchen). Amenities: A+ We had the entire spa area to ourselves on a Saturday - 12pm onwards, with a few people joining after an hour or so. All very respectful & polite. Yes, the spa is nude & mixed male / female. BUT --> There are towels & thin fabrics provided to fully cover yourself. I am a bit conservative & shy, but did not feel uncomfortable at all. I say Go for it! Because the spa amenities really are top notch. You will be wow'ed. Cleanliness: A+ The cleaning staff works so, so hard. Hats off to you guys! Location: A+ Right near the train station. A 15 minute walk to the gondolas up for hikes. Restaurants everywhere. Casa Mia right next store is also lovely. We stayed at the height of hiking season (mid-late August). Will definitely stay here again. The management & team should be proud.

10

Susan

28 Aug 2025

·

Stayed 2 nights

Wonderful! Amazing spa, friendly people, morning yoga classes, excellent abundant breakfasts.

10

Erica

29 Sept 2025

·

Stayed 3 nights

Great hotel in beautiful Zermatt. All around nice staff. Good breakfast options and loved the afternoon tea with snacks. Room was comfortable and clean. Although a bit noisy depending on who’s your neighbor, thin walls and we could hear the tv from the next room. Don’t get the square toilets. Hotel is only a few short minutes from the train station which is a bonus. Great pool and sauna. Would stay again.

10

Lorna

21 Apr 2025

·

Stayed 1 night

Second time staying here, it’s really close to the station, has a great pool, gym and spa area and rooms are really comfortable

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Cleanliness

Rooms and public spaces are repeatedly described as very clean and well maintained.

Related guest reviews

10

Jelena

1 Sept 2025

·

Stayed 2 nights

Spacious, clean ,

10

HERTS

20 Aug 2025

·

Stayed 2 nights

Lots of shelf spaces. Nice and clean and brand new remodeled

10

Monica

27 Sept 2025

·

Stayed 3 nights

The front desk staff are wonderful! They helped with planning hikes and excursions and always greeted us with a smile. We chose to extend our stay and they made sure that our new room was ready as quickly as possible. Kind, thoughtful, knowledgeable, and friendly are the qualities I would use to describe each and every front desk personnel we encountered. Our room(s) were clean, comfortable, and well appointed. We enjoyed time in the cozy and comfortable lobby. Breakfast was excellent, everything delicious, and provided something for everyone. I highly recommend this hotel!

10

Marcelo

29 May 2025

·

Stayed 2 nights

Hotel incrível, cheiroso, limpo, funcionários educadíssimos, simpáticos, atenciosos. Hotel lindo, pertinho da estação de trem. Foi perfeito

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10

Darcy

17 Sept 2023

·

Stayed 2 nights

Absolutely beautiful hotel in an equally stunning location. So convenient to the train station and to the Gornergrat mountain rail. Very clean room and excellent amenities in the room and facility. Wish we could have stayed longer, will definitely return. Very helpful and friendly staff to guide us in the right direction around Zermatt.

10

James

21 Aug 2025

·

Stayed 2 nights

This hotel was a highlight of our trip to Switzerland. It is conveniently located across from the train station at the start of the "main street" which has many shops and restaurants. The restaurant only serves breakfast, and it is high quality. There is a buffet included, but you can also order some items for free (like omelets) or for a small additional cost. I only ate the included buffet - and it had everything you could want - fruit, cheese, meat, eggs, bread, yogurt, cereals...There is also an included tea time every afternoon! We stayed in the penthouse suite, and it was marvelous. It had a kitchen, dining room, 2 sitting areas, 3 bedrooms (each with their own bathroom), and a patio facing the Matterhorn. The suite was exceptionally clean - you can tell the staff really take care of it. I want to recognize the staff because they were the most friendly, polite, and helpful staff that I have ever encountered in a hotel. Seriously. They deserve some serious kudos. A really wonderful stay!!

10

Yongjik

25 Oct 2024

·

Stayed 1 night

놀랍도록 친절하고 깨끗하고 편안한 호텔입니다. 역에서 나올때 정문 말고 옆문으로 나오면 걸어서 2분도 안걸리는 위치는 환상적입니다. 무조건 zermatt 올때는 여기를 선택하겠습니다.

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10

Joao

4 May 2025

·

Stayed 3 nights

Hotel muito bem localizado, poucos metros da estação de trem e da rua principal. Extremamente confortável, limpo e silencioso. Tem uma ótima piscina, café bem completo e com funcionários dispostos a atender as sua solicitações.

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10

Theresa

1 Nov 2025

·

Stayed 3 nights

Loved our time at hotel! We had a great breakfast each morning Room was clean and spacious….spa was great too!

10

Gabriel de al

16 Jul 2025

·

Stayed 2 nights

The personnel of the property was so nice, and it was the best buffet breakfast in all of the other hotels we had stayed in Switzerland. The room was so clean.

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Rooms

Rooms are modern and comfortable, often spacious, with some offering Matterhorn views; several reviews note no air conditioning (fans provided), occasional noise, and a few dated furnishings or less desirable locations.

Related guest reviews

8

tsuyoshi

17 Sept 2024

·

Stayed 2 nights

朝食は素晴らしかった。部屋からマッターホルンが見えていいのだが、ゴルナーグラート鉄道のホーム越しなので、ホームから見られているみたいでレースのカーテンをいつも引いていた。部屋が狭いので椅子がなくせっかくCoopがそばにあるのに部屋食は難しい。でもいいホテルでした。また泊まりたいです。

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10

Jelena

1 Sept 2025

·

Stayed 2 nights

Spacious, clean ,

10

David

23 Aug 2025

·

Stayed 1 night

From the moment we stepped into the lobby, we felt the warmth and professionalism of this amazing property. We booked the penthouse and with its direct, sweeping view of the Matterhorn, it was nothing short of spectacular. The spa is also amazing as is the breakfast. Sophia, our hostess at the bar was as warm and engaging as the hotel itself. We’ll be back!

10

Joyce

29 Aug 2025

·

Stayed 3 nights

Very convenient location, right next to the train station. Room was comfortable but a little stuffy (the fan helped but it was quite noisy). Free breakfast and afternoon tea provided. There were also free yoga and exercise classes. Overall an excellent stay.

10

Gail Jacoby,

13 Sept 2025

·

Stayed 2 nights

Our room was large, lovely, and had a great view of the Matterhorn. Breakfast was excellent! All of the staff with whom we interacted were very friendly and helpful.

8

Winnifred

27 Jun 2025

·

Stayed 2 nights

Stayed 3 nights with a friend. The hotel is beautiful with lots of great amenities. Although there was no AC, I found the room comfortable with the Dyson fan provided and window open in the evening. Breakfast had a great selection. Always started the day fueled. the afternoon coffee, tea, cookies and cake were a very nice touch. The location is unbeatable - a very short walk to the trains and cable cars. Highly recommend and would stay here again. Friendly, helpful staff.

10

Linda

19 Jun 2025

·

Stayed 2 nights

This spa is a real gem, conveniently located just a stone’s throw away from the train station that leads to the Gornergrat. From our room, we had an incredible view of the Matterhorn, a truly spectacular sight.

10

Erica

29 Sept 2025

·

Stayed 3 nights

Great hotel in beautiful Zermatt. All around nice staff. Good breakfast options and loved the afternoon tea with snacks. Room was comfortable and clean. Although a bit noisy depending on who’s your neighbor, thin walls and we could hear the tv from the next room. Don’t get the square toilets. Hotel is only a few short minutes from the train station which is a bonus. Great pool and sauna. Would stay again.

10

Colin

28 Jun 2025

·

Stayed 2 nights

Great location, spa, pool and service. Rooms are nice, but Zermatt does not do AC. They did provide a Dyson fan, but it was so loud that it was not usable. The outside air temp.is perfect so no AC needed.

6

Ann-Katrin

2 Mar 2025

·

Stayed 1 night

Wir hatten uns durch die guten Bewertungen und den hohen Preis mehr erwarten. Das Hotel liegt sehr zentral. Man erreicht die Innenstadt von Zermatt sowie den Bahnhof in 2 min zu Fuß. Das Hotel an sich macht einen sehr guten Eindruck. Das Personal ist sehr freundlich und hilfsbereit. Die Bar in der Lobby sowie das Frühstück können wir sehr empfehlen. Zudem verfügt das Hotel über einen schönen Wellnessbereich. Leider waren wir von unserem Zimmer (Junior Suite) etwas enttäuscht. Bis auf das Bad und die Betten war das Zimmer sehr in die Jahre gekommen… Abgeschlagene Türrahmen und eher durchschnittliche bis einfache Einrichtung. Zudem hatten wir ein schlechteres Zimmer erhalten welches direkt am Aufzug lag und daher sehr laut war, sodass wir nachts öfters aufgewacht sind. Wir hatten uns bei diesem Preis und bei dieser Zimmerkategorie auf eine bessere Lage im Haus mit Ausblick eingestellt, welchen wir leider nicht hatten. Zusammenfassend ist das Hotel mit dem Wellnessbereich an sich schön und in einer tollen Lage, jedoch sind die Zimmer nicht den Preis wert.

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Service

Service is frequently described as warm, proactive, and highly helpful, from planning assistance and thoughtful gestures to honest, attentive support.

Related guest reviews

10

ramesh

5 Sept 2024

·

Stayed 2 nights

We had a great experience staying here. The staff were extremely courteous and very helpful. Thanks to Lea, who went out of the way to get us a last minute restaurant reservation. Overall would love to come back here again.

10

Monica

27 Sept 2025

·

Stayed 3 nights

The front desk staff are wonderful! They helped with planning hikes and excursions and always greeted us with a smile. We chose to extend our stay and they made sure that our new room was ready as quickly as possible. Kind, thoughtful, knowledgeable, and friendly are the qualities I would use to describe each and every front desk personnel we encountered. Our room(s) were clean, comfortable, and well appointed. We enjoyed time in the cozy and comfortable lobby. Breakfast was excellent, everything delicious, and provided something for everyone. I highly recommend this hotel!

10

Jerad

27 Sept 2024

·

Stayed 1 night

Stellar service! Beautiful rooms. Very nice spa amenities including sauna, steam room, and various showers with different refreshing essential oils and varying temperatures. One of our party became too ill to travel, and the hotel graciously helped us arrange an additional night stay. Our first room was booked, but they found us a new room just down the hall, made it possible to move directly from old room to new room immediately after checkout from first room without even bringing bags down to front desk. We would have loved the hotel regardless, but the kind compassionate professional service from the staff was phenomenal and really pushed Schloss Zermatt to the very top. One of the best hotels I've ever stayed in.

10

Susan

1 Dec 2024

·

Stayed 3 nights

Excellent service, very friendly, shout to Chris, Stefan, and all staff were lovely. Received a complimentary upgrade to a fabulous Matterhorn view room. Room was perfect. Breakfast had variety and super fresh. My husband had a massage at the CBD Spa and said it was amazing. Highly recommend this hotel.

10

Clamor

2 Feb 2025

·

Stayed 1 night

Excellent stay, Chris at reception delivers outstanding service

10

John

24 May 2025

·

Stayed 1 night

From the lady that welcomed us and helped us get settled. To the very nice gentleman who worked with us to ship a package, this is by far the most professional Hotel we have stayed at on this 5 week holiday!

10

Kathleen

17 Jul 2025

·

Stayed 2 nights

Everything about this property is absolutely prefect! The entire staff is out of this world, so friendly and helpful, breakfast is delicious, hope to be able to return one day!

10

Sara

17 Sept 2025

·

Stayed 3 nights

The Schloss was one of the nicest hotels we have stayed at. From the amazing breakfast to the friendly staff to the workout room and the spa, everything was perfect. It was a quick an easy walk from the train station. We will definitely go back.

10

James

21 Aug 2025

·

Stayed 2 nights

This hotel was a highlight of our trip to Switzerland. It is conveniently located across from the train station at the start of the "main street" which has many shops and restaurants. The restaurant only serves breakfast, and it is high quality. There is a buffet included, but you can also order some items for free (like omelets) or for a small additional cost. I only ate the included buffet - and it had everything you could want - fruit, cheese, meat, eggs, bread, yogurt, cereals...There is also an included tea time every afternoon! We stayed in the penthouse suite, and it was marvelous. It had a kitchen, dining room, 2 sitting areas, 3 bedrooms (each with their own bathroom), and a patio facing the Matterhorn. The suite was exceptionally clean - you can tell the staff really take care of it. I want to recognize the staff because they were the most friendly, polite, and helpful staff that I have ever encountered in a hotel. Seriously. They deserve some serious kudos. A really wonderful stay!!

10

Hathairatt

26 Sept 2024

·

Stayed 2 nights

Great location. Amazing team, comfortable beds, the BEST hospitality. I left my purse with my passport, bank card and all of my cash for the trip in Play room of the hotel over night. Got everything back in the morning by house keeping staff who took it to receptionist. So glad we stayed at SCHLOSS Zermat.

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Location

Exceptionally convenient—steps from the Zermatt and Gornergrat stations and close to the main street—yet many guests still found it quiet.

Related guest reviews

10

Alexandra

11 Sept 2024

·

Stayed 2 nights

Beautiful property that is perfectly situated near the train station and Gornergrat.

10

Paolo

26 Aug 2025

·

Stayed 2 nights

Excellent hotel. Our stay was very pleasant. The amenities were amazing, the gym has a lot of equipment and they even offer yoga sessions. The breakfast buffet was also great with many options available and a huge focus on healthy options. The location is close to the train station making it easily accessible. Highly recommend this place!

10

AMIT

14 Jun 2025

·

Stayed 1 night

Excellent staff, just next door to Zermatt and Gornergrat train stations and the city center

10

Cory

30 May 2025

·

Stayed 2 nights

Nicest hotel that we stayed during our Switzerland trip. Excellent facility and super courteous staff. While it lacked views of the Matterhorn, the two minute walk to the train station was very convenient. Definitely would recommend this hotel.

10

Jo Anne

26 Aug 2025

·

Stayed 2 nights

Excellent location, great amenities and well appointed rooms. Friendly staff. Excellent breakfast options. Pool and spa area are lovely. Very close to the train station. We very much enjoyed our stay.

10

Monica

12 Jul 2025

·

Stayed 2 nights

Perfect location across the train station

10

Minesh

1 Oct 2025

·

Stayed 2 nights

Excellent. Perfect location for early morning train ride.

10

Zhuyun

1 Jul 2025

·

Stayed 2 nights

Super convenient location, very friendly and helpful staff.

10

James

21 Aug 2025

·

Stayed 2 nights

This hotel was a highlight of our trip to Switzerland. It is conveniently located across from the train station at the start of the "main street" which has many shops and restaurants. The restaurant only serves breakfast, and it is high quality. There is a buffet included, but you can also order some items for free (like omelets) or for a small additional cost. I only ate the included buffet - and it had everything you could want - fruit, cheese, meat, eggs, bread, yogurt, cereals...There is also an included tea time every afternoon! We stayed in the penthouse suite, and it was marvelous. It had a kitchen, dining room, 2 sitting areas, 3 bedrooms (each with their own bathroom), and a patio facing the Matterhorn. The suite was exceptionally clean - you can tell the staff really take care of it. I want to recognize the staff because they were the most friendly, polite, and helpful staff that I have ever encountered in a hotel. Seriously. They deserve some serious kudos. A really wonderful stay!!

10

Melissa

18 Sept 2025

·

Stayed 2 nights

Vista hermosa desde el cuarto, 1 min caminando a la estacion de tren.

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Dining

Breakfast earns strong praise for quality and variety, and many appreciate the included afternoon tea/coffee with cakes or snacks.

Related guest reviews

10

Monica

27 Sept 2025

·

Stayed 3 nights

The front desk staff are wonderful! They helped with planning hikes and excursions and always greeted us with a smile. We chose to extend our stay and they made sure that our new room was ready as quickly as possible. Kind, thoughtful, knowledgeable, and friendly are the qualities I would use to describe each and every front desk personnel we encountered. Our room(s) were clean, comfortable, and well appointed. We enjoyed time in the cozy and comfortable lobby. Breakfast was excellent, everything delicious, and provided something for everyone. I highly recommend this hotel!

10

Wei

7 Oct 2025

·

Stayed 1 night

Great location, warm staff, and great breakfast!

10

Charles

2 Oct 2025

·

Stayed 3 nights

Great location. Courteous staff. Buffet breakfast included comfortable bed. Highly recommend

10

Paolo

26 Aug 2025

·

Stayed 2 nights

Excellent hotel. Our stay was very pleasant. The amenities were amazing, the gym has a lot of equipment and they even offer yoga sessions. The breakfast buffet was also great with many options available and a huge focus on healthy options. The location is close to the train station making it easily accessible. Highly recommend this place!

10

Jo Anne

26 Aug 2025

·

Stayed 2 nights

Excellent location, great amenities and well appointed rooms. Friendly staff. Excellent breakfast options. Pool and spa area are lovely. Very close to the train station. We very much enjoyed our stay.

10

Lynn

28 Mar 2025

·

Stayed 4 nights

This property was centrally located and absolutely perfect for our trip. The staff was incredible and our room spacious and clean. The breakfasts were amazing as were the 3-5pm coffee and desserts they offered in the lobby every day. Perfect place to stay!!!!

8

LAI HAR SANDY

26 Sept 2025

·

Stayed 2 nights

Very comfortable, friendly and helpful staff. , best breakfast I ever had. Recommend this place and say thank you to all the staffs had served us. We and family had a wonderful time.

10

James

21 Aug 2025

·

Stayed 2 nights

This hotel was a highlight of our trip to Switzerland. It is conveniently located across from the train station at the start of the "main street" which has many shops and restaurants. The restaurant only serves breakfast, and it is high quality. There is a buffet included, but you can also order some items for free (like omelets) or for a small additional cost. I only ate the included buffet - and it had everything you could want - fruit, cheese, meat, eggs, bread, yogurt, cereals...There is also an included tea time every afternoon! We stayed in the penthouse suite, and it was marvelous. It had a kitchen, dining room, 2 sitting areas, 3 bedrooms (each with their own bathroom), and a patio facing the Matterhorn. The suite was exceptionally clean - you can tell the staff really take care of it. I want to recognize the staff because they were the most friendly, polite, and helpful staff that I have ever encountered in a hotel. Seriously. They deserve some serious kudos. A really wonderful stay!!

10

Erica

29 Sept 2025

·

Stayed 3 nights

Great hotel in beautiful Zermatt. All around nice staff. Good breakfast options and loved the afternoon tea with snacks. Room was comfortable and clean. Although a bit noisy depending on who’s your neighbor, thin walls and we could hear the tv from the next room. Don’t get the square toilets. Hotel is only a few short minutes from the train station which is a bonus. Great pool and sauna. Would stay again.

10

Theresa

1 Nov 2025

·

Stayed 3 nights

Loved our time at hotel! We had a great breakfast each morning Room was clean and spacious….spa was great too!

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SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

About this property

Location

Room options

Double Room Ground Floor

View Double Room

Friends & Family Ground Floor

Cottage

Family Apartment Ground Floor

Friends and Family Suite Plus

Suite

Friends & Family View Suite

Penthouse

View Double Room Plus

View Junior Suite

the High

Junior Suite

View Appartement

Double Room

Double Room Plus

Guest reviews of SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

What guests think

Property policies

Check-in instructions

Good to know

FAQs about SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $291	13	14 $399
15 $320	16	17	18	19	20 $406	21
22 $318	23	24	25	26	27	28
29 $344	30

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $863
6	7	8 $430	9	10 $450	11	12
13	14	15	16	17	18 $657	19 $1,023
20 $1,002	21	22	23 $1,437	24	25	26
27	28	29	30	31