Aachener Stadthotel

The room was very hot. Could hardly sleep.

Didnt like nobody in reception from 10pm to 12pm

I booked a stay at this hotel through Expedia, but was unable to sleep due to extremely poor conditions. The entire building was under construction and had an overwhelming odor. The room lacked basic amenities such as cups or glasses, a safety box, shampoo, soap, even a shower head, and even lighting—believe it or not, I had to rely on the bathroom light to illuminate the room. The bed was extremely unstable—just a single cough caused it to bounce so much that I nearly fell off. The toilet flush wasn’t working properly, there was no phone in the room to call for assistance, the closet was broken, and the staircase leading to the rooms was not only damaged but smelled terrible. To make matters worse, there was no reception service after 11 PM. I checked in around 10 PM, and upon seeing the condition of the room, I went to find help, only to discover the front desk was already closed. I had to leave the hotel just to buy water and disposable cups. By the time I returned, the main entrance was locked, and I was forced to enter through the back. This stay was extremely disappointing and far below even the most basic hospitality standards. I kindly request a full-night stay compensation for the time wasted and the distress I experienced.

Comfy, practical, affordable and at walking distance to the city center.

Contrary to previous reviews, the hotel is OK, especially for the price. The room is small and the bathroom is compact as well, yes, but they are definately enough. The rooms are facing a busy street, yes, but nothing disturbed our sleep. The room was clean, the water was hot. The good thing is the location -- very close to two museums, very close to the Thermen, many cheap eats in the vicinity. There are some problems though. First of all, advertised reception open times are a total lie -- the reception was never open in the morning, and they close not at 22:00 as advertise. There is a self-check-in available, but you cannot count on a possibility of leaving your bags before or after your stay. Second of all, the "non smoking room" stank of cigarettes. Thirdly -- mattress is indeed very, very soft. It's OK for a few nights though!