Desert Palms Alice Springs

The front desk is open daily from 6:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. This property's general deposit is refundable via credit card upon check-out, pending room inspection.

Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay, unless otherwise stated below (see 'Things to Note' information) The Desert Palms Alice Springs will accept your cancellation without penalty up to 48 hours before your arrival. This is defined as being before 2pm (the hotel check-in time) two days before you are due to stay. Failure to arrive will result in a no show charge. Cancellation / no show fee equals the first night of your stay. A 10% fee will apply to all prepaid deposits if the booking is cancelled. All major Credit Cards accepted, Cash and Eftpos . There is a 1.8% surcharge on credit card payments. During peak periods the Desert Palms will ask for a first night non-refundable deposit to secure reservations. A mid-week housekeeping service is provided for bookings of 7 nights or more. During reception hours tea/coffee/sugar/milk and fresh towels are available from the front desk. Guest arriving after 8.00pm please contact reception before this time so arrangements can be made for gate and room access. Please note that a credit card pre-authorisation of AUD $100 is required on check in and a photocopy of a driver’s license or other photo ID is required in the same name as on the booking confirmation. This pre-authorisation is fully refundable upon check-out and subject to a damage inspection of the accommodation, no smoking in the room and return of room key. If the guests do not own a credit card, a cash bond of $100 will be required. The cash bond would be refunded after the room inspection on check out .

• Late check-out is available for a fee (subject to availability)
• Credit card charges are subject to a surcharge of 1.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.