Is parking available at the property?

Free self-parking is available on-site. Limited parking is also provided.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6 AM to 10 AM for a fee, approximately AUD 20 to 35 for adults and AUD 12 to 15 for children.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 10:00 AM. Late check-out is available for a fee of AUD 49, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for details is recommended.

What is the location of the property in relation to key landmarks?

The property is located in Alice Springs (East Side), within a 10-minute walk of Olive Pink Botanic Garden and Mbantua Fine Art Gallery and Cultural Museum. It is approximately 1.1 mi from the Australian Aboriginal Dreamtime Gallery and 1.3 mi from Adelaide House.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is seasonal. Guests can enjoy the pool during operational hours.

What are the policies for guests staying with children?

Up to 3 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 10 per night, and rollaway beds can be requested for AUD 40 per night. Availability is subject to confirmation, and advance requests are recommended.

Mercure Alice Springs Resort - Comfortable Stay

Average nightly price at Mercure Alice Springs Resort by month, last 12 months (USD)
Month	Average price
January	US$73
February	US$73
March	US$89
April	US$111
May	US$130
June	US$165
July	US$140
August	US$155
September	US$133
October	US$116
November	US$101
December	US$75

What guests think

At Mercure Alice Springs Resort, travellers highlight the convenient location near the town centre, generally comfortable rooms, and relaxing pool and grounds, while also noting some dated areas and variable experiences across different buildings and rooms.

Several reviews cite unreliable in-room Wi-Fi and intermittent hot water or low pressure. On-site dining is widely liked for taste, though menus can feel limited, prices high, and breakfast quality inconsistent. Service is frequently praised as warm and helpful, but multiple guests experienced understaffing, slow restaurant service, unresponsive reception, or poor handling of disturbances and security concerns. Best suited to short stays as a base for exploring the area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the large pool and pleasant grounds, with secure parking and a luggage lift helping access; however, one building lacks an elevator and the closed, unkempt swim-up bar and some tired areas were noted.

Related guest reviews

8

Sally

9 Apr 2024

·

Stayed 2 nights

Quiet room, great pool facilities and secure property

10

Kim

5 Sept 2024

·

Stayed 2 nights

Great launching pad for day trips to the surrounding areas. The pool was a welcome sight after a day in the heat.

8

Robert

17 Jun 2023

·

Stayed 1 night

Large, clean room. Secure grounds.

8

Matt

1 Jul 2025

·

Stayed 2 nights

Close to town and safe parking.

8

Lynette

2 Feb 2025

·

Stayed 1 night

Beautiful setting and my room was excellent. The pool swim-up bar is shown as operational, however, it is closed down and filthy. Not pleasant to look at. The food in the restaurant was very good.

6

holly

13 Aug 2025

·

Stayed 3 nights

The setting and the property were beautiful. Hard to realize that you were in the middle of the desert. Manager was helpful and friendly. There were two problems. One was that there’s no elevator in one building. The hotel and hotels.com should have revealed that. They had a luggage lift which helped. The reception area wasn’t accessible either. That being said, one can make a more informed decision when given more information. The main problem was the front desk staff. They were not friendly or informative. It was as if they had chips on their shoulders. I was not helped with the luggage lift upon leaving. They brought my bags out and left them in the middle of the lobby and walked away. There was a major discrepancy between what their info map/guide said and what Google and Apple said. When this was pointed out, they were rude and essentially said they were right. I realize that Alice Springs is not a big city/cosmopolitan place but to get cross with a customer when their error was pointed out, was uncalled for. This property could be filled every night if it were staffed with people who cared about the customers.

8

Hakan

3 Feb 2025

·

Stayed 2 nights

Pleasant hotel. Our room was large and the bed was very comfortable. Nice pool. Everywhere in the hotel was quiet as it was their low season. Restaurant food for breakfast and evening meal was mixed standard. The staff were friendly and helpful. We were advised not to wander around Alice Springs in the evening.

8

Alan Thomas

10 Aug 2023

·

A good property but bathrooms showing signs of age. Not having soft close toilet seats is an example and aging showers. Also adjoining room was not soundproofed. But overall, a safe property, easy parking and decent amenities on site.

10

Jason

24 Mar 2024

·

Stayed 3 nights

This is a nice place to stay. Rooms are spacious and well layed out. Restaurant is good but up in price. Suggest booking in advanced. Parking is good but can fill up quick.

10

C

25 Nov 2025

·

Stayed 2 nights

The room was absolutely spotless and well equipped. The bedding was comfortable and the bathroom was large enough to comfortably accommodate two people. The location and layout was impressive, with the large swimming pool being a welcome and refreshing relief from the heat. Staff were friendly and overall we had a very pleasant stay.

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Cleanliness

Feedback is mixed: some found rooms spotless, while others reported dirty balconies and bathrooms, uncleared items, smeary pool glass, and occasional cockroaches.

Related guest reviews

4

ROGER

13 Dec 2023

·

Stayed 2 nights

Accueil et personnel très sympathique et professionnel Concer Les infrastructures Chambre dégradée peinture écaillée porte Piscine et alentours sales non entretenus

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6

Christopher

29 Dec 2024

·

Stayed 5 nights

I couldn't fault the staff, they were all friendly and helpful. However, there were a few negative points: The chairs in the dining room needed a good clean. The glass fencing around the pool were smeary and needed cleaning. The rubbish bin by the pool wasn't emptied for at least a couple of days. Alice Springs itself did not feel safe at all, even during the day, so we did not venture out in the evening - I realise this is no fault of the hotel but it would have been nice if we were warned about this when checking in. Finally, about a month before we were due to arrive our flight got changed which meant we wouldn't arrive until a day later. Despite contacting the hotel they wouldn't refund for the first day and didn't even offer a room upgrade. It is a shame about these points, as it wouldn't take much effort to bring it round. But instead it just felt a little tired and neglected.

2

Judy

23 Oct 2023

·

Stayed 5 nights

Room’s dirty cockroaches in the bedroom and bathroom very dirty and In your picture it’s says it has swim up bar but doesn’t operate so should be taken down and not shown. I would like some sort of refund I was supposed to have garden view but was a road view with lots of noise hard to sleep only got 8 hours sleep in 5 days not happy with the motel at all would never every stay there again and would recommend it to anyone.

6

Gerald

17 Sept 2023

·

Stayed 2 nights

Nice cool airy buildings Not any character and needing a good cleaning Breakfast not that nice, missing freshness and authentic food

10

Sally

22 Sept 2023

·

Stayed 2 nights

The hotel was generally very good, what let it down for us was the single bed was a little on the narrow side and the bathroom although functioned very well we did notice some rust staining just below the bottom hinge of the shower door. There was also some grout missing from the tiled area on the outside of the shower. We also saw some small cockroaches appear late on in the evening in the bathroom. They might have come through the gap in the grouting previously mentioned. But overall it was a great stay with great facilities and close to the town centre. I would recommend staying here

6

Annette

30 Sept 2025

·

Stayed 2 nights

The room was nice but the cleanliness of the shower was bad and the shower head was leaking and in need of repair or replacement.

8

Kym

15 Apr 2024

·

Stayed 3 nights

My room was lovely Generally place bit old looking eg from the front area the garden area has old electrical items in the front Price was expensive amd it wouldve been nice for breakfast to be included Pool area was relaxing but -bar area dirty plus needs weeding and maybe a few plants in garden Oberall a lovely stay

8

Roger

7 Jan 2026

·

Stayed 1 night

Zimmer ok, Balkon leider dreckig

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6

Kenneth

7 Sept 2023

·

Stayed 1 night

Room was 3 star for a 4.5 star price There was rice on carpet from previous occupants and the bathroom floor had dirt around the edges Toilet seat had rubber stops missing so moved around when seated if you were not careful Uncollected used dinner plates and cutlery outside our door from previous occupants Parking was hit and miss as all occupied unless you got lucky so had to park in no s parking area overnight

10

C

25 Nov 2025

·

Stayed 2 nights

The room was absolutely spotless and well equipped. The bedding was comfortable and the bathroom was large enough to comfortably accommodate two people. The location and layout was impressive, with the large swimming pool being a welcome and refreshing relief from the heat. Staff were friendly and overall we had a very pleasant stay.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, but recurring issues include unreliable in-room Wi-Fi, intermittent hot water or low pressure, and maintenance or noise problems in some rooms (leaking showers, light intrusion, or traffic-facing rooms).

Related guest reviews

8

Majdi

27 Dec 2023

·

Stayed 2 nights

My recent stay at Mercure Alice Springs Resort had its highs and lows. The room in building 2 was clean and well-maintained, providing a comfortable space. However, the promised internet proved unreliable, which was a significant inconvenience as i work remotely. The standout feature was the welcoming and helpful staff, who were always ready to assist. Unfortunately, my room's proximity to the street led to early morning noise, attributed to aboriginal individuals. In summary, Mercure Alice Springs Resort offers a comfortable stay with excellent staff, but the inconsistent internet and street noise may impact some guests' enjoyment.

6

Angela

6 May 2023

·

Stayed 2 nights

Garden rooms have glass panel with curtains that don’t completely block out the security lighting in the car park which made it hard to have a good sleep. There staff were helpful and courteous and Barra on Todd is a nice place to eat.

8

Carolyn

7 Aug 2025

·

Stayed 2 nights

After our previous location, the Mercure was a joy to come to. Clean room, spacious and a wonderful bed. Staff were friendly and welcoming.

8

SHUJI

3 Jan 2026

·

Stayed 7 nights

朝食は無料でサーブされる訳ではなくて、レストランで購入するだけです。部屋は綺麗で、ベッド1、机1、テーブル1、冷蔵庫1、クローク1、トイレとシャワーと洗面台それぞれ1です。夏は特に暑い場所ですが、クーラーがあるので問題なし。ただし！Wi-Fiはほぼ期待できません。PCでなら何とかなりますが、スマホはほぼ繋がらないです。パインギャップというアメリカ衛生基地を経由するため、とか言われることもありますが、関係ないです。受付までいけば良くなります。が、部屋でWi-Fiが使えないのでは仕事にも関わるので、要注意です。

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6

Steven

23 Mar 2024

·

Stayed 1 night

No hot water in the morning for a shower. So overpriced in comparison to others.

10

Ram

15 Aug 2025

·

Stayed 1 night

I gave a 5 starts review because I think the current grades do it some injustice. The beds in this hotel are simply fabulous. Regarding the room -in our first visit we were upgraded to a room starting with 3 (in the river block) and this room was excellent. In our second visit we stayed in a rooms starting with 2 and the room needed some update, and more intriguing - was located on the main road so noisy. So in order to fully enjoy - ask for a room in the river block or at least a room not facing the road. The coupon provided in reception makes the breakfast buffet a great deal. It was too cold for the pool and it is less inviting than the picture they publish.

8

Mitchell

11 Sept 2025

·

Stayed 3 nights

The bed was so comfortable, I had the most amazing sleep. I also asked for a quiet room and staff were very accomodating of this (though it's not a noisy area anyway, so I think most rooms would have been fine). However, the shower head in my room dripped constantly and needs replacing. Staff were mostly indifferent, with the exception of an older Australian man, who was very friendly and welcoming. All up, I would happily stay there again.

6

Annette

30 Sept 2025

·

Stayed 2 nights

The room was nice but the cleanliness of the shower was bad and the shower head was leaking and in need of repair or replacement.

4

PAUL

18 Aug 2025

·

Stayed 1 night

Cold showers and reception didn't care!

8

albert

8 Oct 2025

·

Stayed 5 nights

Great service. Your hot water runs out in the shower quite quickly so needs to be addressed.

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AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, accommodating staff, yet several report understaffing, slow restaurant service, unresponsive reception, and poor handling of disturbances or booking/refund concerns.

Related guest reviews

10

Dameyon

31 Oct 2025

·

Stayed 2 nights

Staff are super friendly and helpful. Some of the best in Alice.

4

Shweta

16 Nov 2025

·

Stayed 1 night

Not enough staff to attend to your needs.

2

stephen

18 Jul 2025

·

Stayed 1 night

after six nights on the larapinta trail we were looking forward to a restful nights sleep. we upgraded our room which included a bath. about 2am our very noisy neighbours in the adjoining room came home and from that point we didn’t sleep again. I knocked on their door and spoke to them once. we then called hotel reception/security another two times over the next few hours and they came and spoke to the offending guests. nothing changed. no offer to change rooms or eject the noisy neighbours. in the morning I spoke to the receptionist who checked us in. he was aware of the disruption. I asked about a refund and was told because we booked through a third party no refund was possible. he suggested we contact hotels.com. (we were offered free b/f which we declined as we had an early flight to get to). after contacting hotels.com who tried to get a refund on our behalf we were told the hotel had declined our request. Obviously the hotel is not responsible for the bad guest behaviour but they need a better policy to deal with situations like ours. We stayed at the hotel the night before our trek and the night after. rooms seem to vary according to the different buildings. It’s an ok hotel but certainly can’t recommend after our experience.

10

Richard

14 Feb 2025

·

Stayed 2 nights

A very comfortable place to stay with excellent staff.

2

Eunice

24 Feb 2024

·

Stayed 1 night

Mercure Alice Springs Resort management had zero compassion when we tried to cancel approx 14 days ago when our mum passed away and had to cancel our 7 week trip to Australia after 2 weeks in New Zealand and return home to Toronto. Just because it was a non refundable booking - They refused a refund nor a credit for a future stay. As info - Every single hotel and airline and tour we had booked in Australia showed great compassion and kindness at this difficult time except Mercure Alice Springs Resort. We were refunded and credited by every single one except them. We definitely will be returning for our dream vacation to Australia this time with additional family and will definitely NOT be booking with you and will never refer your chain of hotels nor book with you’ll ever again. Truly shameful not to even show some consideration - just any consideration.

6

holly

13 Aug 2025

·

Stayed 3 nights

The setting and the property were beautiful. Hard to realize that you were in the middle of the desert. Manager was helpful and friendly. There were two problems. One was that there’s no elevator in one building. The hotel and hotels.com should have revealed that. They had a luggage lift which helped. The reception area wasn’t accessible either. That being said, one can make a more informed decision when given more information. The main problem was the front desk staff. They were not friendly or informative. It was as if they had chips on their shoulders. I was not helped with the luggage lift upon leaving. They brought my bags out and left them in the middle of the lobby and walked away. There was a major discrepancy between what their info map/guide said and what Google and Apple said. When this was pointed out, they were rude and essentially said they were right. I realize that Alice Springs is not a big city/cosmopolitan place but to get cross with a customer when their error was pointed out, was uncalled for. This property could be filled every night if it were staffed with people who cared about the customers.

4

PAUL

18 Aug 2025

·

Stayed 1 night

Cold showers and reception didn't care!

6

Veronica

4 Jul 2023

·

Stayed 3 nights

Our room was adjacent an exterior doorway and the noise of people coming and going was a problem - door slammed constantly - would have been so easy to install a soft close mechanism. At night there were people sitting on the steps of this doorway playing music and talking loudly on phones - at 3 and 4 am. No answer from "24-hour" reception so had to go outside to ask them for some consideration. Water pressure, hot water available for 2 adults to have short showers, toiletries, and Wi-Fi need an upgrade. Restaurant service was slow, food was OK but expensive.

10

Joanne

2 Jan 2026

·

Stayed 2 nights

Staff were wonderful Room was fantastic A beautiful place to stay

4

Shweta

13 Nov 2025

·

Stayed 1 night

The room had bad urine smell. Complained to reception and he told me he can’t do anything since he is ONLY staff in the hotel managing. So basically there was no other staff in the whole hotel to look after guests. Called reception for 2 hours, no response. Also breakfast had very less option.

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AI-generated summary based on recent guest reviews

Location

Consistently praised as an easy, short walk to the town centre and key amenities; some guests were advised to use caution at night.

Related guest reviews

10

Joan

15 Jun 2024

·

Stayed 1 night

Beautiful surroundings. Close to main shopping area and to coffee shops Etc. Nice pool.

10

Kathleen

8 Jul 2024

·

Stayed 2 nights

Great place to stay in Alice Springs! Close to town and so an easy walk. An easy walk to great walkways and cycle ways too

10

Terry

15 Feb 2025

·

Stayed 1 night

Good location. Can walk to town.

10

Lawrence

3 Oct 2025

·

Stayed 2 nights

Great location and a good calue for the money.

8

Matt

1 Dec 2025

·

Stayed 1 night

Love the grounds, the trees and the birdlife. And easy walk to town. Just need a back gate.

10

Richard

29 Apr 2024

·

Stayed 1 night

5-10 minutes to the town centre. Room faced the main road but there is so little traffic at night that it’s not noisy.

10

Patrick

19 Mar 2024

·

Stayed 1 night

Good value. Helpful staff. Great location.

10

charles

8 Dec 2023

·

Stayed 3 nights

The hotel is wonderfully located a short walk from the center of town where the restaurants and galleries are located.

10

Terry

14 Feb 2025

·

Stayed 2 nights

Close to city centre. safe in day time. Great staff. Walkable.

8

Hakan

3 Feb 2025

·

Stayed 2 nights

Pleasant hotel. Our room was large and the bed was very comfortable. Nice pool. Everywhere in the hotel was quiet as it was their low season. Restaurant food for breakfast and evening meal was mixed standard. The staff were friendly and helpful. We were advised not to wander around Alice Springs in the evening.

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AI-generated summary based on recent guest reviews

Dining

On-site dining earns frequent compliments for tasty meals and good breakfasts, but reviews also mention limited menus, high prices, and slow or inconsistent service.

Related guest reviews

6

Patrick

1 Jan 2025

·

Stayed 3 nights

In general the property was fairly maintained and in a convenient location however there wasn’t much on the menu for dinner.

6

Matt

1 Jul 2025

·

Stayed 1 night

Normally have a great stay but tonight waited one hour for my meal and eventually gave up, walked out, and caught a Taxi into town for dinner. A fabulous pizza at Bella, which are always great.

10

Daniela

10 May 2023

·

Stayed 1 night

Fantastic clean and modern hotel. Restaurant meals were A+

6

Gerald

17 Sept 2023

·

Stayed 2 nights

Nice cool airy buildings Not any character and needing a good cleaning Breakfast not that nice, missing freshness and authentic food

4

Peter

24 Jun 2023

·

Stayed 3 nights

Very disappointed! Breakfast couldn’t eat… poor buffet breakfast with scrambled eggs or overcooked boiled eggs. Bathroom was equivalent to that of a 3 star max standard. Dinner was expensive with poor service, I sat for 30 minutes with a half full restaurant before being served… 15 minutes of attempted eye contact with staff was not successful. The meal however was tasty!

10

Ann

20 Aug 2025

·

Stayed 2 nights

The restaurant was amazing. We had a wonderful stay. Thank you.

8

Hakan

3 Feb 2025

·

Stayed 2 nights

Pleasant hotel. Our room was large and the bed was very comfortable. Nice pool. Everywhere in the hotel was quiet as it was their low season. Restaurant food for breakfast and evening meal was mixed standard. The staff were friendly and helpful. We were advised not to wander around Alice Springs in the evening.

8

john

17 Feb 2025

·

Stayed 2 nights

Ok hotel , nice swimming pool. The restaurant menu is poor ,limited choice and its the only hotel in the Southern Hemisphere where I've ever been charged for water with a meal

10

Jason

24 Mar 2024

·

Stayed 3 nights

This is a nice place to stay. Rooms are spacious and well layed out. Restaurant is good but up in price. Suggest booking in advanced. Parking is good but can fill up quick.

10

Martin

10 Nov 2024

·

Stayed 2 nights

Nice room. Brilliant luggage lift for rooms on second floor. Excellent breakfasts but reserve ahead for better price. Tasty dinners. Helpful reception staff.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $153	12 $259	13 $151	14	15	16 $126	17 $113
18 $137	19 $143	20 $143	21 $143	22 $142	23 $112	24 $135
25 $127	26 $138	27 $143	28 $143	29 $123	30 $100	31 $118

Su	Mo	Tu	We	Th	Fr	Sa
1 $114	2 $119	3 $162	4 $124	5 $129	6 $110	7 $110
8 $111	9 $129	10 $216	11 $122	12 $163	13 $166	14 $158
15 $140	16 $168	17 $142	18 $149	19 $145	20 $125	21 $103
22 $117	23 $148	24 $146	25 $115	26 $205	27 $187	28 $94
29 $115	30 $107

Mercure Alice Springs Resort

Prices for Mercure Alice Springs Resort

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Superior Twin Room, 2 Double Beds

Superior Room, 1 King Bed

Standard Twin Room, Multiple Beds

Deluxe Room, 1 King Bed, Balcony, Garden View

Deluxe Room, 2 Queen Beds, Garden View

Guest reviews of Mercure Alice Springs Resort

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Alice Springs Resort

Prices for upcoming dates

Business details