Is parking available at the property?

Self parking is available on-site for a fee of NZD 30 per day. Limited parking is offered, and reservations are not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee of approximately NZD 35.00 for adults and NZD 17.50 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and facilities. Guests are encouraged to contact the property for specific needs.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Auckland, just steps from the University of Auckland and 8 minutes on foot from Spark Arena. It is 0.8 km from Auckland Ferry Terminal and 1.2 km from Sky Tower.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, which is not specified.

Copthorne Hotel Auckland City

Average nightly price at Copthorne Hotel Auckland City by month, last 12 months (USD)
Month	Average price
January	$100
February	$133
March	$106
April	$79
May	$81
June	$62
July	$72
August	$73
September	$75
October	$73
November	$117
December	$84

What guests think

At Copthorne Hotel Auckland City, travellers highlight the convenient location for Spark Arena and central sights, consistently friendly staff, and comfortable beds, while noting dated rooms, patchy maintenance, and variable cleanliness that can impact overall comfort and value.

On-site restaurant and bar are handy, but breakfast and coffee quality vary, service can be slow, and parking is limited, first-come and charged. Some enjoy balconies or harbour views, while others report noise from lifts or trains, stuffy or noisy air-conditioning, awkward power points, and unreliable Wi-Fi. A practical base for short stays when location matters more than updated finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and bar are convenient. Parking is on-site but paid, tight, limited and first come, which frustrates some guests.

Related guest reviews

10

Amanda

Jan 16, 2023

·

Stayed 19,366 nights

Comfortable stay - close to main cbd area - parking is a bit short at the hotel but they offer alternative options offsite. Breakfast was well priced. Great service from the manager.

8

Joshua

Oct 2, 2023

·

Stayed 1 night

Was a great hotel for a cheap price. However just the parking is an issue. Parking at the hotel quite expensive and parking around the hotel is limited and also very expensive

8

Garry

Jun 17, 2024

·

Stayed 1 night

On the website is states that it has parking available. It is only available at a cost of $30.00.

8

Zinny

Aug 3, 2025

·

Stayed 1 night

Good hotel a little aged, beds perfect breakfast was good, only hassle is parking it’s a first in first serve bases then you have to find parking down the road.

4

Godfrey

Jun 24, 2025

·

Stayed 1 night

There is a $30.00 per night parking charge. The management of this hotel need to make up their minds as to whether they are a short term parking lot or a hotel with guest parking. This charge caused us not to patronise the restaurant for either dinner or breakfast in protest. The meals/ drinks would have earned far more for the property than their annoying parking policy. Would not stay there again.

10

Eileen

Jan 22, 2023

·

Stayed 1 night

Friendly helpful staff, good dining and bar facilities, good dinner and breakfast. Enjoyable stay.

8

Kirsten

Oct 10, 2025

·

Stayed 1 night

The staff were lovely & very helpful, we were able to get a car park which was awesome but you don't know until you arrive if it's available. The wifi wasn't strong enough to cast to the tv, it kept dropping out but worked fine on phones. The beds were comfortable but the room did look a bit tired. Great location for the Arena.

10

Bridgid

Jun 26, 2025

·

Stayed 1 night

Central city hotel. Carpark. Comfortable beds. A good homely restaurant.

4

Tama

Jun 30, 2024

·

Stayed 2 nights

Was never told about the 100$ deposit for car parking which was charged at 30$ per day for parking and the car park was so tight could hardly fit in the park then on the second night there was no car parks at all so we was told it’s a first in first serve and we would have to pay for parking else where had to park 100m away from our hotel that we was staying at they never charged us for the second night very disappointing

10

Paula

Sep 25, 2025

·

Stayed 1 night

Great friendly reception staff on arrival. Room was clean and suited our night away. Is close to transport and not that far to.walk to main shopping.or restaurants, parking at hotel was good (pay extra for) restaurant and bar looked good but we went out for meals. Check out was quick and easy. Would recommend if you looking.for a budget friendly option to have a night or 2 away.

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Cleanliness

Cleanliness feedback is inconsistent: while plenty of guests found rooms clean, others reported mouldy bathrooms, musty odours, dust, stains and missed housekeeping. Leaking showers and damp carpets also appeared.

Related guest reviews

4

Rebecca

Nov 15, 2024

·

Stayed 3 nights

Dirty, housekeeping not doing a proper clean, leaving items from previous guest in the shower. Mini fridge not working.

2

Sajith

Jun 3, 2025

·

Stayed 3 nights

Received mail saying NZD50 as security deposit but have to pay NZD150!!! Poor quality of hygiene, washrooms are mouldy, dirty sheets and uncleaned rooms Had changed the room on the next day itself but given a more worse room, literally saying if you shower room will be flooding. As we dont want to spoil our long weekend managed to stay all through the booking. Thankyou for housekeeping to provide extra towel to prevent flooding. Even exhaust is working at all.

4

Selva

Jan 24, 2024

·

Stayed 3 nights

The room looked as though it required a major upgrade. There were broken tiles in the bathroom, dried paint on the toilet seat, shower cubicle was leaking water. The carpet did not look clean. The furniture in the room was outdated.

4

Josephine

Mar 24, 2024

·

Stayed 4 nights

When we checked in my partner noticed a used ear swab that was placed on the skirting near the floor which is disgusting. There were also almonds on the floor, we didn’t have these almonds so it was clear that the floor was not vacuumed before we checked in. The shower was also filthy and there was soap scum around the base of the shower, and the glass in the shower was all smeared and dirty. For the amount of money we spent for 4 nights I thought that the cleanliness would have been A LOT better. Due to staffing issues the bar and kitchen were also closed, a very disappointing stay to say the least.

10

THOMAS

Dec 28, 2025

·

Stayed 4 nights

Breakfast was fine,rooms clean,balcony okay

6

Angela

Nov 14, 2025

·

Stayed 3 nights

The staff is really great. Location is ok, though restaurants are a good 6-7 blocks away. If you take a left out of hotel, good neighborhood. If you take a right…not so much. Rooms desperately need updating and a deep clean. I was there for 3 nights and changed rooms twice. The first, had a gorgeous view and somewhat quiet- but smelled of mold. The 2nd room, not nearly as quiet, furniture was really beat up, don’t walk barefoot stained carpet, and flooded while I was out on a tour. 3rd room, overlooked a construction site but was cleaner. The staff did immediately move me after the flood and comped my breakfast and gave me tickets for free cocktails. Not their fault, and they did the best they could. Copthorne management needs to do a better job of upkeeping their property. Overall, ok place to stay if you just need a place to end a busy day of touring!

6

Surrander

Sep 21, 2025

·

Stayed 3 nights

Room was small and without a desk Washroom with mold and ants all ove

6

Carol

Apr 18, 2023

·

Stayed 1 night

The staff were fabulous, very helpful. The property is older and the rooms dated, which is not in itself a problem, the cleanliness is - the room smelt, the shower was moldy but worse the doona smelt like urine.

4

Divya

Jun 30, 2025

·

Stayed 3 nights

The hotel is in a decent location but was very dated and our room was dirty. There was blood on the wall, dirty hand prints over the bathroom door and ants in the room.

4

Puawai

Apr 22, 2024

·

Stayed 1 night

Strong mold smell in the room with black mold on the air vents.

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Rooms

Rooms are dated and worn, but beds are widely praised as comfortable; some are small while others offer balconies or harbour views. Guests also mention noise from lifts or trains, stuffy or noisy air-conditioning, awkward power outlets and unreliable Wi-Fi.

Related guest reviews

10

G d

Nov 15, 2025

·

Stayed 1 night

The hotel is so tired and smelled so ghastly in the hallways. The room could not be cooled. No outlets by the bed. The star of the show was the bed and pillows which were top shelf

8

Kathryn

Jan 28, 2025

·

Stayed 4 nights

Rooms a bit stuffy, and opening doors/windows made it too noisy to sleep. Air con noisy to sleep with, but at least it was possible to turn down to 'cold'

8

Gail L

Feb 23, 2025

·

Stayed 3 nights

We were happy with our 3 nights stay. We had a harbor view but not necessarily a beautiful view. It was noisy due to proximity to railroad tracks. The room was clean and front desk staff were helpful. There aren’t very many dining choices close by. We ate at the restaurant in the hotel 2 evenings and food was good. The Viaduct Harbor, Britomart and Sky Tower area are within walking distance.

8

Samuel

Jan 14, 2025

·

Stayed 8 nights

The WiFi was kind of in-and-out (and difficult to connect to on my computer), so not sure I'd recommend this to someone who needs to access the internet often. But for my purposes, this was a clean, quiet room to sleep in after long days of travel, and it did the job extremely well! The bed was comfy, the room was dark, and I never had any problems getting to sleep.

6

Brigid

Feb 22, 2026

·

Stayed 1 night

Room is very dated. Watermarks on furniture. Only one chair in a room with two double beds. Signs of poor repairs in bathroom (ceiling and porcelain) and PowerPoint coming away from wall. Beds were clean but linen very threadbare. Beds extremely soft. Room was very hot and stuffy and ventilation was poor, too noisy to have it on at night.

2

James

Jan 9, 2026

·

Stayed 1 night

Room was really scrappy. Looked like it hadn’t been touched since the nineties. Air con so loud we had to have the window open. But the noise outside kept us awake. Worst night sleep, wife woke up angry would never stay there again.

8

Kirsten

Oct 10, 2025

·

Stayed 1 night

The staff were lovely & very helpful, we were able to get a car park which was awesome but you don't know until you arrive if it's available. The wifi wasn't strong enough to cast to the tv, it kept dropping out but worked fine on phones. The beds were comfortable but the room did look a bit tired. Great location for the Arena.

8

karl

Sep 1, 2025

·

Stayed 3 nights

Good place. Comfy beds. Wifi terrible

8

Steve

Nov 26, 2025

·

Stayed 1 night

The room was clean but a little tired. Bathroom very dated, shower over bath. Beds were comfortable, quiet, great location in the city.

6

Benjamin

Aug 30, 2025

·

Stayed 2 nights

We were put in room 304 and the lift shafts were right behind the bed heads . Sounded like we had trains going past all night. Terrible

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Service

Service is frequently described as friendly, helpful and accommodating, with staff resolving issues when they arise. Some guests experienced slow or disorganized check-in or unhelpful interactions.

Related guest reviews

6

Caitlyn

Jul 7, 2024

·

Stayed 1 night

The staff were rude and not helpful, the service was to a low level with very limited information. The property itself was clean and tidy, it was average and not fancy and new.

10

John Eric

Jan 2, 2025

·

Stayed 7 nights

Very positive and helpful staff throughout the stay.

10

Maxine

Sep 19, 2025

·

Stayed 3 nights

Amazing friendly staff, lovely clean rooms, great price too 😄

10

Taryn

Aug 13, 2025

·

Stayed 1 night

Stayed here twice in the last 2 weeks for events at Spark Arena. Great, easy comfortable accommodation. Friendly staff. Easy to get a park. Beds very comfortable. Fairly spacious rooms. Thank you.

2

Nic

Sep 29, 2025

·

Stayed 1 night

Our check in was at 2pm and we had to wait for an hour and a half until the room they allocated us was ready. When we called them they eventually gave us two room keys and none of them was the original room they allocated us, but why give us two rooms? Do they charge extra if people check out an hour and a half after check out? Will not be going back as they made us late for our function, not happy.

10

Eugene

Mar 12, 2025

·

Stayed 1 night

Great customer service and friendly staff from making enquires on the phone to check in on arrival at reception.

6

Angela

Nov 14, 2025

·

Stayed 3 nights

The staff is really great. Location is ok, though restaurants are a good 6-7 blocks away. If you take a left out of hotel, good neighborhood. If you take a right…not so much. Rooms desperately need updating and a deep clean. I was there for 3 nights and changed rooms twice. The first, had a gorgeous view and somewhat quiet- but smelled of mold. The 2nd room, not nearly as quiet, furniture was really beat up, don’t walk barefoot stained carpet, and flooded while I was out on a tour. 3rd room, overlooked a construction site but was cleaner. The staff did immediately move me after the flood and comped my breakfast and gave me tickets for free cocktails. Not their fault, and they did the best they could. Copthorne management needs to do a better job of upkeeping their property. Overall, ok place to stay if you just need a place to end a busy day of touring!

10

Jim

Apr 7, 2024

·

Stayed 2 nights

Frontline staff were very helpful and accommodating

10

Brian

Jul 10, 2023

·

Stayed 3 nights

Appreciated courtesy of staff.. provision of later check out when my morning meeting was cancelled and a space to work in until a colleague arrived to collect me at noon.

10

Paula

Sep 25, 2025

·

Stayed 1 night

Great friendly reception staff on arrival. Room was clean and suited our night away. Is close to transport and not that far to.walk to main shopping.or restaurants, parking at hotel was good (pay extra for) restaurant and bar looked good but we went out for meals. Check out was quick and easy. Would recommend if you looking.for a budget friendly option to have a night or 2 away.

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Location

Location is a strong point: central and walkable to Spark Arena, the waterfront and CBD attractions. A few note the hill and fewer nearby dining options.

Related guest reviews

10

Ruth

Apr 26, 2025

·

Stayed 1 night

Great value hotel. Comfortable beds, 10mins to Britomart. Rooms had everything you needed. Great spot.

8

Cheryl

Apr 9, 2025

·

Stayed 2 nights

Great location for accn after going to a concert at Spark Arena

8

Andrea

Oct 27, 2025

·

Stayed 1 night

Great for concerts nice and close also close to the viaduct

8

Nigel

Jan 11, 2025

·

Stayed 1 night

Clean and tidy but rather dated. Reasonably close to main shopping area and harbour. I thought value for money but no history for comparison.

10

David

Dec 16, 2024

·

Stayed 1 night

Very well located for accessing all central Auckland tourist and shopping venues within walking distance. Hotel is in an elevated position with great mid distance views over the harbour area from one side and the quiet city on the other. I had a lovely big room with panoramic windows very nicely fitted out. Good breakfast.

8

Terrence W

Aug 13, 2024

·

Stayed 1 night

Consistently good standards, excellent location

8

Kirk

Apr 3, 2025

·

Stayed 1 night

This was a great place, a great value, in a great location. We would definitely come back.

10

Maree

May 18, 2025

·

Stayed 1 night

My friend and I drove up from New Plymouth to go to a concert at Spark Arena. The location was perfect for us, easy to walk to shops, restaurants and Spark Arena. Comfortable beds and clean.

8

Alex

May 24, 2025

·

Stayed 1 night

Close to spark arena

10

Daniel

Apr 2, 2025

·

Stayed 1 night

Close to the Harbour easy walking distance and convienent

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Dining

On-site dining is inconsistent: many enjoyed tasty dinners and good-value breakfasts, but others found breakfast poor, cold or overpriced, coffee weak, slow service, or the restaurant temporarily closed.

Related guest reviews

6

Anne

Mar 8, 2025

·

Stayed 1 night

The restaurant although advertised on line & throughout the hotel was closed.

8

Norie

Oct 31, 2025

·

Stayed 3 nights

breakfast was amazing

8

Joanne

Mar 9, 2025

·

Stayed 1 night

Need to have more staff in bar restaurant for evening. Wait time for food was 1 hour. Only 1 person serving and doing meals

8

Lyn

Oct 31, 2025

·

Stayed 2 nights

The food at the restaurant was excellent, the staff and service were excellent, the room was comfortable

6

Ivan

Sep 30, 2025

·

Stayed 1 night

Hotel is very old and the buffet breakfast one of the worst i have seen. Staff weren't interested and didn't engage

6

Dawn.

Nov 3, 2025

·

Stayed 1 night

Would have liked cups in the room to be bigger as so tiny had to make 3 cups every time . Only 2 english breakfast t bags im british enjoy several cups of tea. Staff great . Enjoyed breakfast. Would have been nice to have brochures on display so could decide where to visit or maps where to go.

10

Elizabeth

Oct 17, 2023

·

Stayed 2 nights

The full breakfast option is excellent.

8

Theresa

Jan 13, 2025

·

Stayed 1 night

Grest place to stay if got show or concert at spark under 10 min walk, hotel little old and could go with make over and shower not the best. Good breakfast good coffee at breakfast.

10

Joe

Feb 3, 2025

·

Stayed 1 night

The staff was pleasant and dinner was fantastic! I highly recommend the lamb shank!!! The breakfast buffet was great. All in all was very satisfied!

8

Edward

Nov 27, 2023

·

Stayed 1 night

Great location, easy to find, easy check in, decent food in the restaurant, super friendly and very helpful staff at every step. We were there when the road was closed and my Dad is in a wheelchair the staff was amazing in helping us. Only compliant is the cleanliness It was okay but not clean and rooms are a little shabby. Fine as a transit hotel.

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Su	Mo	Tu	We	Th	Fr	Sa
1 $112	2 $90	3 $107	4 $109	5 $128	6 $197	7 $231
8 $166	9 $109	10 $116	11 $121	12 $121	13 $124	14 $159
15 $119	16 $124	17 $122	18 $171	19 $164	20	21 $157
22 $112	23 $166	24 $142	25 $129	26 $124	27 $123	28 $124
29 $113	30 $165

Copthorne Hotel Auckland City

Prices for Copthorne Hotel Auckland City

Monthly average prices

About this property

Location

Room options

Superior Room, 2 Double Beds

Superior Room, 1 King Bed

Suite 1 King

Superior Accessible 1 King Or 2 Doubles

Superior Room, 1 King Bed, Harbor View

Guest reviews of Copthorne Hotel Auckland City

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Copthorne Hotel Auckland City

Considering this hotel for your Auckland trip?

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $146	24 $128
25 $118	26 $96	27 $86	28 $75	29 $79	30 $99	31 $121