Is parking available at the property?

Self parking is available on-site for a fee of NZD 10 per night. Please note that parking is limited and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee of approximately NZD 20 per person.

Are pets allowed at the property?

No pets are allowed, but service animals are permitted.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 8:00 PM, and check-out is by 10:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Queenstown, within a 5-minute drive of Queenstown Gardens and SKYCITY Wharf Casino, and 1.1 miles from Kiwi Park. Lake Wakatipu is just 0.5 km away.

What are the policies for guests staying with children?

Children are welcome at the property. There are no extra beds available, but free cribs are available on request.

What are the policies regarding extra beds and cribs?

The property offers free cribs on request, but rollaway or extra beds are not available.

Swiss-Belsuites Pounamu Queenstown

Average nightly price at Swiss-Belsuites Pounamu Queenstown by month, last 12 months (USD)
Month	Average price
January	$195
February	$292
March	$203
April	$173
May	$105
June	$106
July	$169
August	$168
September	$164
October	$148
November	$203
December	$263

What guests think

At Swiss-Belsuites Pounamu Queenstown, travellers praise the sweeping lake and mountain views and the convenient, walkable location just outside the centre, while feedback often notes apartment-style comforts like kitchens, fireplaces and laundry alongside stairs and limited accessibility.

Guests frequently praise friendly, helpful staff, spacious suites and parking, while recurring negatives include traffic noise from the main road, thin walls, and privacy issues in some ground or courtyard rooms. Cleanliness and maintenance are mixed, with worn furnishings or repairs needed in places, inconsistent housekeeping, and occasional issues with Wi‑Fi/TV and simple continental breakfast supplies. Overall, expect apartment-style convenience and standout views, with the best experiences in lake‑view suites.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site covered or assigned parking is available (often for a fee) and there’s a bookable outdoor spa; however, there is no lift and access involves many stairs or steep ramps. Several reviews also note the advertised gym is off-site and charged.

Related guest reviews

10

Claire

Jan 24, 2026

·

Stayed 3 nights

The staff were helpful and welcoming. We had a very nice room with a helpful kitchenette. Parking on site was handy and the location is great for walking to town.

10

Neil

Apr 14, 2025

·

Stayed 2 nights

Lovely apartment in Queenstown. Everything you need in the apartment including heated towel rail! Be aware you have to carry your luggage up steps or a ramp from the underground carpark. No lifts. Great views. There was even a gas heater that looked like a real fire! Novelty for us people who come from cairns.

6

Cary

Jul 6, 2025

·

Stayed 2 nights

Pros: Modern aesthetics, large windows, interesting layout. Full kitchen, two dishwashers, shared laundry between 2 units in common hall area (also a con as it could easily be in-use if someone is also occupying next door). Location (close to airport). Assigned covered parking (but you have to pay for it). Cons: Steps. Steps from parking to apartment area, steps up/down to apartment units, and more steps within the small apartment. Outside steps can get very icy during winter, even during the day. Reception might not be near your apartment, depending on which block you get assigned to. Cleanliness was subpar. You get good views, but apartments are right next to the road, so you hear the constant road traffic. Cost of parking is not included and there are no alternatives.

10

Gavin

Apr 3, 2025

·

Stayed 3 nights

Great location with epic views. Loved having a fireplace in the suite and great having full kitchen facility. Onsite parking, sad that there is no lift, a bit of a struggle getting luggage up to second floor although help was offered. A thoroughly enjoyable stay, would highly recommend.

10

Lynda

Jan 28, 2026

·

Stayed 8 nights

Location was great, with a magnificent view to the Remarkables. The room was clean and serviced daily - which included replenishing single serve items (tea bags, dishwashing powder etc). It would have been good to have had some salt and pepper grinders as well, to supplement the ability to self-cater. It's a do-able walk to Queenstown with average fitness. It's uphill on return. Undercover parking garage is great. There are 30 steps to get your luggage to upstairs units. Maintenance responses were immediate - which was great. It's expensive, but worthwhile for a special occasion.

10

brian

Mar 11, 2025

·

Stayed 2 nights

Stayed for 2 nights. Very accommodating with holding bags early as we explored town. Hot tub was a nice bonus. Clean room. Quiet. A 15 min walk to downtown. Only issue for us was coffee maker did not work so went without.

10

William

Aug 26, 2023

·

Stayed 4 nights

Advertising that they had a gym. But only a hot tub.

6

Daniel

Nov 30, 2025

·

Stayed 7 nights

We booked this hotel for our honeymoon. After reading reviews about the room we originally booked, we contacted the hotel directly via e-mail to ensure that they knew that the trip was for an important occasion for us and everything could be perfectly kept. They offered a room upgrade and we accepted. Our stay was overall satisfactory, they gave us brownies to welcome us which was nice. The room was spacious and had a beautiful view, however there are things that were a bit disappointing for us. The “continental breakfast” that is included was a jar of cereals, some bread left in the fridge, an orange juice, a yogurt and some mini spreads and some amenities such as tea and coffee sachets. That is really not something that someone expects when they booked an accomodation that says “breakfast included”. Also, they advertise the place with a “nearby” gym facility. The gym is a 20min walk to town and you have to pay a $23 dollar fee PER DAY. We were gutted when we heard that as we did not find this information anywhere prior to booking the hotel. The staff was super friendly, I think this is mostly a management and marketing issue than anything else.

2

Jen

Nov 19, 2025

·

Stayed 3 nights

the beds were tiny!! no adult would be confortable. and the AC didnt come into the bedroom and they had no fans. also our parking space was occupied by housekeeping. and it was not clear thay gym access would come with a fee.

10

AJ

Nov 11, 2025

·

Stayed 4 nights

Beautiful property. My wife & I loved our stay. Bonus that it has a spa pool. Would recommend & will come back again. Thank you

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Cleanliness

Cleanliness is inconsistent: while many guests found rooms clean or spotless, others reported stained or worn carpets, mould or dust in bathrooms, and missed details from housekeeping.

Related guest reviews

6

Mark

Aug 17, 2025

·

Stayed 1 night

Mould and dirty bathroom especially in the bathtub. Only one coffee pod - housekeeping staff advise us - they ran out. When countdown is up the road. Both sinks - bathroom and kitchen blocked. Don’t recommend if you have heavy or a lot of luggage- a lot of steps to climb.

10

Soohun

Nov 10, 2025

·

Stayed 2 nights

Room was spotless and the location can’t be beat in this beautiful town. Staff was great.

10

Rayna

Feb 2, 2026

·

Stayed 1 night

Amazing room. Clean, self contained and staff wonderful

8

Donna

Aug 4, 2025

·

Stayed 3 nights

Lovely room but it’s annoying that the fan in the bathroom was connected to the light so always had to be on. I found the condition of the mattress and pillow protectors to be unsatisfactory. Great they had them but more regular replacement is needed - slack housekeeping!

6

Ian

Mar 2, 2025

·

Stayed 1 night

The room was dirty! Hair on the floor and ceiling, dusty blinds

6

Linda van der

Apr 1, 2024

·

Stayed 4 nights

limited communication when checking in, room had stained carpet, kitchen cabinetry damaged, shower pressure was terrible - room very tired! for the amount of the tariff it was disappointing.

10

Melissa

Oct 13, 2025

·

Stayed 6 nights

Clean room, friendly staff, beautiful location and close to the heart of Queenstown

6

Moana

Oct 31, 2023

·

Stayed 3 nights

Both my partner and I were mauled by bed bug bites. Design of place felt a little confined. Good view of the water for 2nd level room. Spa and fresh towels good. Reception staff super friendly. Not sure if I’d return, but if I did I would keep clothes in bags, bags closed, requests bed not to be made and get as much sunlight onto bed as possible.

4

Rachael

Feb 14, 2023

·

Stayed 6 nights

Was apparently sound proof but could hear next door having conversations and upstairs whenever they used water. Next doors aircon (I assume) rattled our wall and hummed louder than ours. The doona STUNK and was stained. We didn’t have complimentary milk for the first few days so I forgot that we were even entitled to it until it popped up a few days later. The fan in the bathroom is SO LOUD and screechy and cannot be turned off unless the light is also off. Someone spilled coffee and laundry powder in the entrance hall the second day we got there and it stayed the whole time we were there. If you showered during the morning, there was no water pressure. The shower would randomly turn BURNING hot for a second periodically for no reason. The aircon would randomly turn off and refuse to turn back on. The tv wouldn’t connect to chromecast most of the time. Never again. The host when we checked in, was the only positive thing, she was great. Wish I’d gotten her name.

10

Andrew

Feb 21, 2026

·

Stayed 3 nights

Clean room with friendly staff and an amazing view.

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Rooms

Rooms range from spacious lake-view suites with kitchens, fireplaces and striking views to compact courtyard or basement studios with limited outlook and privacy. Trade-offs include road noise and thin walls, variable Wi‑Fi/TV and AC performance, and some dated furnishings; lake-view suites receive the strongest feedback.

Related guest reviews

6

Jeremy

Oct 26, 2025

·

Stayed 2 nights

We booked a lake-view studio but unfortunately ended up with a hedge view instead; at least until our last morning, when the hedge was removed at around 8:30am! The room itself was spacious but quite dated, with décor that hasn’t been refreshed in some time. The price seems to reflect the room size rather than the overall experience. It was also a bit surprising to find that, although each room has an allocated parking space, there’s an additional fee to use it. On the positive side, the staff were very friendly, everything was clean, and the location is excellent.

6

Janine

Mar 12, 2025

·

Stayed 3 nights

Positives: Good location, easy walk into town. Large apartment with good parking. Clean and well appointed. Negatives: bathroom fan really, really noisy and could not be turned off when using bathroom. Blinds across road frontage are completely see through from outside when lights are on. Road noise quite loud.

8

Elizabeth

Nov 30, 2025

·

Stayed 1 night

The space is very nice and the view is great, but be advised it overlooks a very busy road so it’s not really restful. Also, the walls are thin and I could hear the people next to me talking at 2am. Great otherwise though!

8

Bridget

May 14, 2025

·

Stayed 5 nights

Beautiful view over the lake and 20min walk into town which was quite convenient. Full size kitchen also useful. Condition of the room is a bit dated and could be cleaner. Wifi did not work for most of the time we were there or the Chromecast, largely due to maintenance works at the time but they also didn't work after maintenance had finished.

6

Alistair

Mar 21, 2025

·

Stayed 2 nights

There was nowhere to park when checking in. The TV didn't work and the traffic noise was constant.

6

Wim

Apr 1, 2025

·

Stayed 4 nights

Everything was fine except the bed! Absolute shocker! Too soft & lumpy…worst 4nights sleep ever! I know I should have said something….my bad

6

Jane

Jan 14, 2026

·

Stayed 1 night

The room was clean but small and I thought expensive for the size of the room and no views as our room was at the back of the complex

10

Ingrid

Dec 8, 2025

·

Stayed 3 nights

Large spacious apartment with full cooking facilities and well equipped kitchen. Magnificent view from room

8

Patricia

Apr 9, 2025

·

Stayed 4 nights

Great apartment but complex is on the busiest street through town. Lots of traffic noise and cars driving by windows. Unit was clean but furniture will need to be replaced soon.

10

Eleanor

Dec 2, 2025

·

Stayed 1 night

The view from the suite is gorgeous! The big window panes are spotless and we enjoyed sitting in the spacious living room looking out to the lake and mountains. A short walk into town and Queenstown Gardens. I would definitely stay here again in future trips.

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Service

Staff are widely described as friendly and helpful, with quick problem resolution and occasional upgrades. Some reviews note inconsistent communication or follow-up, and occasional delays with deposits.

Related guest reviews

10

Claire

Jan 24, 2026

·

Stayed 3 nights

The staff were helpful and welcoming. We had a very nice room with a helpful kitchenette. Parking on site was handy and the location is great for walking to town.

10

Kyle

Jul 16, 2025

·

Stayed 4 nights

Super helpful staff and great views!

6

James

Dec 30, 2024

·

Stayed 5 nights

Stay was fine, but had to battle to get my deposit returned. Even though I paid in full up front a considerable amount for a room for five nights, they still asked for a security deposit (fine) to cover damage or theft. This was not released for over a week after check out, so had to contact my bank and ask them to chase it (otherwise the hotel could keep the money). Not very good from a customer perspective.

10

Stuart

Jul 25, 2025

·

Stayed 3 nights

Excellent communication and staff vary freindly and well organised

10

Mark

Jun 21, 2024

·

Stayed 5 nights

Great communications with property after our first flight was cancelled. Hassle free re booking of apartment. Friendly staff, great secure parking and a breathtaking view. Will be booking again very soon!

6

Fredrick

May 13, 2023

·

Stayed 2 nights

Accommodation was good but front office staff were rude. No acknowledgement when we arrived at reception and had to ask them to check us in. Very poor. Not impressed 😔

10

Michelle

Oct 25, 2024

·

Stayed 3 nights

Initially we were given a deluxe room but we were expecting a suite. The website obviously was not clear in that the photo showed a suite so it was misleading. Fortunately, the manager took care of this immediately. He was very kind and understanding and we had to upgrade by paying an additional fee but it was worth it

10

Ross

Jul 26, 2025

·

Stayed 3 nights

Fantastic stay! I had some noisy neighbours on my first night. After that, the staff offered to relocate me to another room. I accepted the offer and was also lucky enough to then be upgraded. Highly recommend this place

10

Wayne

Feb 1, 2026

·

Stayed 2 nights

The staff, especially Katy, really stepped up to help out

10

Thea

May 14, 2025

·

Stayed 6 nights

Extremely helpful reception staff. Lovely to have the apt serviced each day. Nice easy walk to centre of town. Excellent location for all our tour booking pick ups and airport drop off and pick up. Super local bus services to Frankton, Airport, Arrowtown etc. Great views across lake. Nice to be able to have the option of a meal at apt or a dinner out.

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Location

Conveniently just outside the centre, typically a 10–20 minute walk, with a bus stop nearby and easy access to attractions. Being on Frankton Road brings traffic noise for some rooms.

Related guest reviews

10

Claire

Jan 24, 2026

·

Stayed 3 nights

The staff were helpful and welcoming. We had a very nice room with a helpful kitchenette. Parking on site was handy and the location is great for walking to town.

10

Chris

Jul 23, 2025

·

Stayed 4 nights

The location is great around 15 minutes walk to the Center of town and some fantastic views from our room

8

Stacey

Jun 13, 2025

·

Stayed 3 nights

These apartment-like suites were spacious and in a convenient location to both downtown Queenstown and Frankton. The large windows provided great views of the mountains and lake but was also somewhat noisy due to vehicles passing by on the nearby roadway.

10

Lynda

Jan 28, 2026

·

Stayed 8 nights

Location was great, with a magnificent view to the Remarkables. The room was clean and serviced daily - which included replenishing single serve items (tea bags, dishwashing powder etc). It would have been good to have had some salt and pepper grinders as well, to supplement the ability to self-cater. It's a do-able walk to Queenstown with average fitness. It's uphill on return. Undercover parking garage is great. There are 30 steps to get your luggage to upstairs units. Maintenance responses were immediate - which was great. It's expensive, but worthwhile for a special occasion.

10

Donell

Jun 21, 2024

·

Stayed 3 nights

The accommodations were lovely. The bathroom in particular was well put together. They did an outstanding job of meeting my wife and I's "creature comforts".

10

Robert

Mar 15, 2025

·

Stayed 5 nights

Great location easily walkable to the downtown and wharfs areas. Room was small but comfortable. Carpets appeared quite dirty.

10

Henry

Dec 26, 2024

·

Stayed 6 nights

The view was spectacular! Within easy walking distance of town centre. Shopping and other amenities close by; bus stop beside complex. Full kitchen with great assortment of cookware, utensils/tools, crockery and glasses.

8

Anna

Sep 1, 2024

·

Stayed 7 nights

Great location, easy walk into Queenstown, quiet and lots of space. Perfect location for ski fields.

10

Tim

Nov 27, 2023

·

Stayed 6 nights

Excellent location, not too far out from Queenstown centre. Spacious rooms with plenty of supplies and equipment. This is not a hotel, so there is no dining room. Instead, for breakfast (if part of your package), you have breakfast delivered to your room and top ups available on demand. Nespresso coffee machine - and a stunning view. You are by the main road, but it’s not obtrusive - indeed handy for buses if you don’t have a car.

10

Thea

May 14, 2025

·

Stayed 6 nights

Extremely helpful reception staff. Lovely to have the apt serviced each day. Nice easy walk to centre of town. Excellent location for all our tour booking pick ups and airport drop off and pick up. Super local bus services to Frankton, Airport, Arrowtown etc. Great views across lake. Nice to be able to have the option of a meal at apt or a dinner out.

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AI-generated summary based on recent guest reviews

Dining

No on-site restaurant; when included, breakfast is a simple in-room continental basket (e.g., bread, cereal, yogurt, fruit). Opinions are mixed, with some appreciating the convenience and others finding it limited or inconsistently supplied.

Related guest reviews

10

Arielle

Mar 9, 2024

·

Stayed 2 nights

The property is beautiful and the room was very clean. I suggest confirming cause we rented 4 rooms and none faced the lake, I think the lake view are owner's. Parking was good and breakfast was continental delivered to your refrigerator the night before. It was good but be clear it is self-made.

8

Leanne

Dec 24, 2024

·

Stayed 5 nights

Lovely property with beautiful views... breakfast was dismal. Waste of money for frozen bread and some fruit. Otherwise ok property.

8

Jodie

Jul 8, 2025

·

Stayed 3 nights

Great place to stay with amazing views. The centre of town was about 5 minutes drive away but not really walkable in winter. Just a couple of irritations - the only light in the bathroom was connected to the fan - very loud in the middle of the night! We also contacted the office who didn't answer twice and did not return our message. Good breakfast and kitchen had everything needed to cook your own meals.

4

Allister

Apr 10, 2023

·

Stayed 2 nights

Benfits that were supposed to be included weren't (breakfast) given till I chased up on it (subsequently we missed out on one nights worth of bonus), also accomodation looked nothing like the photos advertised on expedia, was a decent clean room but (i felt) very misleading advertising pictures wise, good place to stay but check what you are getting before booking or you might be in for a shock....

10

Adam

May 7, 2024

·

Incredible hotel in an amazing location. Lovely staff, who were always happy to help. A lightbulb went out in our bathroom and reception and the maintenance guy had it fixed/replaced within 5 minutes. The in room breakfast for the duration of our stay was fantastic. I can't recommend this hotel enough!

4

Kenneth

Feb 8, 2023

·

Stayed 1 night

Good location. Walking distance to town and on the bus route from the airport. Free laundry facilities.Had to ask for continental breakfast and they promised to deliver it but failed to. AC substandard for hot days

10

Annabelle

Oct 27, 2025

·

Stayed 3 nights

Very clean, spacious room. Informative and receptive staff. The breakfast food of good coffee, bread yogurt and fruit was a welcome surprise.

8

Shane

Feb 22, 2025

·

Stayed 3 nights

Close to city centre (15 min walk) and very accessible off the main road. Rooms were small but had everything you need. The breakfast was a nice touch! Would stay again for sure.

6

Daniel

Nov 30, 2025

·

Stayed 7 nights

We booked this hotel for our honeymoon. After reading reviews about the room we originally booked, we contacted the hotel directly via e-mail to ensure that they knew that the trip was for an important occasion for us and everything could be perfectly kept. They offered a room upgrade and we accepted. Our stay was overall satisfactory, they gave us brownies to welcome us which was nice. The room was spacious and had a beautiful view, however there are things that were a bit disappointing for us. The “continental breakfast” that is included was a jar of cereals, some bread left in the fridge, an orange juice, a yogurt and some mini spreads and some amenities such as tea and coffee sachets. That is really not something that someone expects when they booked an accomodation that says “breakfast included”. Also, they advertise the place with a “nearby” gym facility. The gym is a 20min walk to town and you have to pay a $23 dollar fee PER DAY. We were gutted when we heard that as we did not find this information anywhere prior to booking the hotel. The staff was super friendly, I think this is mostly a management and marketing issue than anything else.

10

Trisha

Aug 11, 2023

·

Stayed 1 night

This hotel is right outside of the busy Main Street area of Queenstown but it is an easy 15 minute walk. It would be a very quick couple minutes to drive or take an Uber; however, the main road in and out of often had traffic so we preferred walking instead. You get a lovely breakfast basket delivered to your room in the late afternoon for the next day which includes a variety of breakfast foods/drinks. We only stayed at this hotel two nights, one night each bookending a trip that we took up to Lake Tekapo. Even though we were only staying for one night, Ruth made our stay wonderful and was very accommodating. We recommend booking the outside private Jacuzzi and the suites that overlook the lake.

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Su	Mo	Tu	We	Th	Fr	Sa
1 $111	2 $270	3 $261	4 $142	5 $304	6 $189	7 $190
8 $214	9 $181	10 $183	11 $181	12 $203	13 $262	14 $311
15 $217	16 $218	17 $225	18 $227	19 $246	20 $199	21 $196
22 $362	23 $219	24 $216	25 $217	26 $252	27 $322	28 $326
29 $323	30 $182

Swiss-Belsuites Pounamu Queenstown

Prices for Swiss-Belsuites Pounamu Queenstown

Monthly average prices

About this property

Location

Room options

Lake View Swiss-Supersuite One Bedroom

Lake View Two Bedroom Apartment with Two Bathrooms

Lake View Two Bedroom Apartment with Balcony and Two Bathrooms

Lake View One Bedroom Apartment

Superior Room King Twin Bed

Alpine Two Bedroom Apartment

Guest reviews of Swiss-Belsuites Pounamu Queenstown

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Swiss-Belsuites Pounamu Queenstown

Considering this hotel for your Queenstown trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $132	22 $124	23 $125	24 $136
25 $108	26 $111	27 $111	28 $111	29 $102	30 $94	31 $102