Is parking available at the property?

Limited parking is available onsite, with valet parking offered at a fee of NZD 50 per night, which includes in/out privileges. No reservation is required for parking.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee of approximately NZD 37 for adults and NZD 19 for children. Children aged 15 and younger eat free breakfast.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability. Guests can request these options upon arrival.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Queenstown, just steps from Williams Cottage and Lake Wakatipu. It is 0.1 km from Queenstown Gardens and 0.2 km from Queenstown Beach, with various attractions within walking distance.

Is there a swimming pool available at the property?

The property features a heated pool, but guests must contact the property in advance to reserve access. Specific operational hours are not mentioned.

What are the policies for guests staying with children?

Children aged 16 years and younger can stay free when occupying the parent or guardian's room, using existing bedding. The property is family-friendly and offers amenities suitable for children.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of NZD 20 per day. Advance request or confirmation is required for rollaway bed availability. Specific information about cribs is not provided.

Novotel Queenstown Lakeside Hotel

Average nightly price at Novotel Queenstown Lakeside by month, last 12 months (USD)
Month	Average price
January	$269
February	$377
March	$299
April	$248
May	$150
June	$152
July	$245
August	$224
September	$207
October	$204
November	$252
December	$273

What guests think

At Novotel Queenstown Lakeside, reviewers consistently praise the unbeatable lakefront, walkable location and friendly staff, while noting dated rooms and bathrooms, limited or expensive parking, and occasional noise or maintenance issues that can affect comfort.

Many guests find rooms compact but beds comfortable, and some enjoy lake or garden views and balconies. Breakfast is frequently praised for variety, though some cite extra charges for barista coffee or mixed quality, and restaurant or room service access can be inconsistent. Overall, expect a super-convenient base with welcoming service in an older, busy property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is limited and often expensive, with many guests using valet or off-site options; the lakeside spa/jacuzzi requires booking and was occasionally closed or fully booked. The bar is handy, with a happy hour noted.

Related guest reviews

8

TADAYOSHI

Oct 7, 2025

·

Stayed 2 nights

ワカティプ湖まで徒歩2分くらい。町の中心からも近くとても便利だが、部屋の窓からは湖などは見えなかった。駐車場が狭くてすぐに満車になってしまう。ホテル前の道路はPM6:00~AM8:00か9:00の間は自由に止められるが、空きがあるかは運次第。初日は停められたが、翌日は徒歩10分位のレジデンスエリアまで行って路上駐車。こちらは終日駐車可能だが、殆どは住民が使用しており、駐車場の状況は厳しいと言える。

10

Ray

Feb 11, 2025

·

Stayed 3 nights

Parking is in high demand, expensive, a 1 km walk for self park

6

Jonas

Oct 4, 2024

·

Stayed 1 night

very expensive valet parking

8

Kylie

Jun 15, 2024

·

Stayed 7 nights

Stayed in rooms 104 and 106 on the ground floor leading onto common area courtyard. It was our second stay here. Major positive is certainly the location (you don’t get much better). Other positives are the bar which does a happy hour, room service, small gym, in-room tea & coffee facilities and mini bar. Beds and pillows are comfortable however are only doubles in the twin rooms so extremely small for couples if you are used to a King Bed. The only negative about the rooms for us is the bath/shower. It’s one you have to climb into and there are only shower curtains (not permanent screens). The baths are very narrow and the curtain rubs up against you the whole time which is unpleasant. Wish they would renovate these to regular standing showers. The rooms are outdated and the baths old and worn but it is always clean. This particular stay was very noisy. We had large groups of non-English speaking people gather outside our rooms several times a day who yelled and banged on the doors of their party, including banging on ours. Constantly speaking VERY loudly and calling out for long periods of time did not allow for us to sleep in or enjoy the room quietly. This was a real downer for our experience. On advising reception on check out however, we were told if this ever happens again to tell them immediately and they will try and relocate us. Reception staff were great. $36NZD a night for parking which we used one night and it was a quick valet service which was great.

8

winton

Sep 30, 2024

·

Stayed 3 nights

Overall good but they charged $35-$45 a day for parking. Wasn’t to happy to find this out when we arrived

8

Neil

Sep 30, 2025

·

Stayed 3 nights

The Novotel Lakeside's best feature is its location - the easy access to the many restaurants and bars is perfect. The rooms are small and dated but clean. Parking is a nightmare - I'd suggest paying for valet but book in advance. The area around the hotel is as safe as anywhere in the world.

6

Brooke

Jun 19, 2025

·

Stayed 1 night

Was a very cold evening the room was clean and tidy. Check in was slow but the bar staff great. Booked this place due to it having a spa which I tried to book when I made the booking and was told you just book at check in. Arrived at check in to find out the spa was out of order. Very disappointed

10

Carol

Dec 16, 2025

·

Stayed 5 nights

Check-in was easy enough, even though I had checked in on-line but when I got to hotel, their system was facing issues so I ended up checking in in person. Also there were issues with the system because the keys didn’t work after the first time so I had to get them to fix it twice. The room was good, quiet, bed comfortable. Generally the hotel was good but looking a bit tired in parts. The location was perfect for walking to the lake and shops and restaurants. On-site parking was expensive so we had to find somewhere a bit further from the hotel. All in all it was a very good place to stay in lovely Queenstown.

6

Jade

Sep 1, 2025

·

Stayed 3 nights

Great location but limited parking. Need to book the jacuzzi, very small and limited things indoors for kids.

8

nadine

Oct 24, 2025

·

Stayed 8 nights

- even though slightly outdated, Great spot, great views, good facilities, room serviced every day. Parking is an issue - very expensive to park at hotel or on streets close by.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, with comfortable bedding. Several reported aging fixtures and occasional lapses such as dust, stained linen, or musty odours, and inconsistent housekeeping.

Related guest reviews

10

Maree

Nov 13, 2025

·

Stayed 2 nights

Very clean and friendly staff

4

Gemma

Apr 2, 2025

·

Stayed 2 nights

This was clean but very old. My door to outside kept opening in the night because it wouldn’t latch. The bathroom is very old and needs a revamp. Cobwebs and dirty windows. For $360 a night it’s not worth it.

8

Olivia

Jul 26, 2025

·

Stayed 2 nights

Thank you so much for an amazing stay! This property was clean, the bed was comfy, and it is in such a great location - very walkable and close to all the main transportation. The only downside was that the heater in my room didn’t work - however, maintenance was very prompt in attempting to fix this! Whilst it was cold in the room, the sheets were very warm and perfect for the winter season. I’ll definitely want to stay with Novotel again!

8

midori

Nov 4, 2024

·

Stayed 3 nights

清潔で快適なホテルでした。バスタブもあり、嬉しかったです。ワカティプ湖に近く、色々な時間帯の景色を楽しむことができました。クイーンズタウンに来た際にはまた泊まりたいと思います。

6

Megan

Oct 18, 2024

·

Stayed 2 nights

The room was a decent size and the beds were comfortable. Location of the hotel is very convenient. The staff member that checked us in was lovely but the other staff were less than friendly to my friend I was travelling with, and other guest interactions I noticed. It wasn’t until the morning of checking out I noticed my sheets had blood-like/copper-coloured stains. Also on the ground floor you can’t open the outside door without a bunch of people staring directly into your room from only about 2m away.

10

FARIBORZ

Nov 6, 2025

·

Stayed 2 nights

Friendly staff and a very clean place to stay at

8

Shane

Aug 22, 2025

·

Stayed 5 nights

Great place to stay with your family, laundry rooms (2-either side of building- inside) Great buffet breakfast, great bar area.

8

Elena

May 13, 2025

·

Stayed 2 nights

Big, clean room, bed was very comfortable. Coffee machine, robes and a small balcony with views of the lake. No mini bar. Good customer service. Would stay here again.

2

Bree

Feb 16, 2023

·

Stayed 1 night

Dark dingy room, smelt like mould and after leaving could smell it all through clothes and luggage. Bed sunk in and had a sore back in morning. Only stayed here as had a cancelled flight and there was nothing else, would never ever stay again. Paid less for previous two nights at Scenic Suites and that place puts the Novotel to shame. Paid $340 and it’s worth $100 a night.

6

R M

Mar 16, 2023

·

Stayed 3 nights

Friendly staff Great location Hotel rooms are very tired Rooms clean on surface but dust in corners and no real deep cleans msg apparent. Overpriced for what it is

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with comfortable beds, but decor and especially bathrooms feel dated, often featuring shower-over-bath setups and curtains. Noise can affect street-side or corridor-adjacent rooms, while some enjoy lake or garden views and small balconies.

Related guest reviews

8

Sharon

Apr 15, 2023

·

Stayed 2 nights

Great location as easy to walk to places. Bathroom was a little older with shower over bath and shower curtain

8

David

Dec 4, 2025

·

Stayed 2 nights

Great location. Clean room. Only knock would be the noise from the hallway passes directly to room, which was inconvenient as we were the first room from the elevator.

10

kimberly

Feb 6, 2024

·

Stayed 1 night

perfect location, great room, comfy beds

8

Katherine

Sep 2, 2025

·

Stayed 2 nights

The breakfast buffet is expensive and was not good at all. Also, the rooms are quite small.

8

Roger

Oct 25, 2025

·

Stayed 5 nights

We were expecting more. The decoration was dated and starting to show it. The bath was worn, shower was good. Breakfast was excellent but again the tables and chairs were old and starting to fall apart. For the price it was not value for money. A travel lodge could have been better.

8

Randall

Jun 17, 2025

·

Stayed 1 night

Really nice hotel, but the age of the hotel shows in the rooms and bathrooms.

8

LaNae

Jul 15, 2024

·

Stayed 5 nights

We were originally put into rm 151 by the entrance and a children’s play area. They were very considerate about changing us to a quieter room. One thing that would change the shower experience is if they would put weight in the shower curtain or something else. It was quite annoying to have the curtain stuck to you during a shower.

8

David

Jul 20, 2024

·

Stayed 5 nights

The hotel is perfectly situated right in town on the lake front, but is a little tired. The beds are only double size, which is a squeeze for two people. The rooms are also quite tight. It wasn't bad, but I might try a different hotel next time.

10

Shane

Sep 29, 2025

·

Stayed 7 nights

Location is exceptional, right next to the lake and Queenstown Gardens. A short walk to town, and our room had the most amazing view. Cannot wait to return.

6

Herbert

Dec 8, 2025

·

Stayed 3 nights

We had a room facing the street entrance. It was very noisy in the night with late night revelers and garbage trucks. If you stay here, ask to not have a room facing the street. Also, at checkout, they asked for more money, stating that they had not charged us enough.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with concierge and valet assistance appreciated. Some guests experienced slow or confused check-in, repeated key-card failures, difficulty reaching departments by phone, or billing issues.

Related guest reviews

6

Sharon

May 5, 2025

·

Stayed 1 night

The staff on arrival was dismissive and not at all helpful especially when we were trying to find out where to park our car. Room clean close to town. We will not stay there again

8

Candice

Aug 11, 2025

·

Stayed 2 nights

Lovely convenient location but the property is very dated and could do with a refresh and some additional sound proofing. The beds were really comfortable and great water pressure in the showers. However every day our key cards do our room stopped working, sometimes twice a day and we had to keep going back to reception to get new ones - this was so frustrating when we were tired, or carrying shopping or it was late at night. We were never offered any remedy or compensation for the repeated inconvenience either.

10

Patricia

Feb 26, 2025

·

Stayed 3 nights

Staff were wonderful! Great breakfast. Staff helped us with tours and renting a car. I would give everyone there an A for service. Highly recommend this hotel!!

8

Elwyn

Oct 5, 2025

·

Stayed 3 nights

Excellent location. Property is a bit tired, carpet in the hallways need a change. Staff are excellent but no one answers their phone even though I tried many times and all the different areas. No answer from anyone. Breakfast buffet is excellent, rooms are nice, beds are very nice, bathroom bit small.

10

WILLIE

Mar 5, 2025

·

Stayed 2 nights

Staff was very helpful. Room very clean and neat. My wife is allergic to feathers they made sure no feathers were in my room. Just all around excellent service

10

sean

Oct 14, 2025

·

Stayed 1 night

Staff go above and beyond to help the guests, extremely impressed by the extra efforts that staff went to when an elderly couple in the restaurant needed assistance, big shout out to Nancy (hope I got her name right) with helping this couple out, and while doing so she didn't miss a beat with attending to the rest of the guests. Highly recommend the restaurant.

10

kristyn

May 11, 2025

·

Stayed 4 nights

All the staff have been absolutely fantastic, especially with all the minor things you don’t think off but makes your stay feel much nicer and easier to relax. From the morning staff at breakfast to the valet parking team to the house keeping. Everyone has been so polite and helpful.

2

Kathy

Apr 24, 2025

·

Stayed 4 nights

I paid to Hotels.com in full when I booked this hotel. The credit card transaction went through and I received the receipt. I was told that my payment has been settled in full during check in and check out. However, after i returned home, I found that they charged the credit card I gave them to authorise incidental expenses the whole stay again. I emailed them. They don’t care to find out if it is their mistake and just tell me to ask Hotels.com. But it were your staffs that told me my stay had been paid in full during check in and check out. I did not authorise you to double charge me. The credit card authorisation was meant for additional expenses! Why won’t they charge Hotels.com instead? And Hotels.com has not replied to my enquiry either. The whole experience is very bad. I urge you to be careful and avoid having similar nightmares ever.

6

T G A Buma

Apr 7, 2025

·

Stayed 1 night

Very average reception service. Messages were not received or acted on. Like requesting connecting rooms. Requesting late checkout. Messed up booking, told at arrival only one room booked, when there was clearly two. I would say inexperienced front desk staff.

10

Julie

Oct 19, 2025

·

Stayed 4 nights

Great staff, so helpful and friendly. The property is in an excellent location.

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AI-generated summary based on recent guest reviews

Location

Consistently praised for a central, lakefront setting that is walkable to Queenstown Gardens, shops, restaurants, and activities. Urban noise can affect a few rooms, such as late-night revelers or early bin collections.

Related guest reviews

8

Carla

Jan 21, 2026

·

Stayed 4 nights

Location 10/10

10

Sally Ann Maria

Jun 5, 2023

·

Stayed 3 nights

Great location.

10

Dillon

Dec 8, 2025

·

Stayed 1 night

Super convenient location to downtown

10

Catherine

Feb 1, 2024

·

Stayed 4 nights

The location is excellent for enjoying downtown queenstown amenities (food, music, movies, bus, boats, etc) and lakeside beaches, parks, waterfront activity and dining. Truly the best location in town , if not seeking isolation.

10

Gregory

Aug 3, 2025

·

Stayed 9 nights

The property is in a great spot. Easy to walk to restaurants, cafes and shopping. Staff always accommodating if you needed anything.

8

Martin

Oct 21, 2025

·

Stayed 5 nights

The Novotel had a nice charm to it. The location was perfect and all the staff we came across were very friendly and helpful.

10

Sidhesh

Feb 10, 2025

·

Stayed 2 nights

Awesome Location

10

Shane

Sep 29, 2025

·

Stayed 7 nights

Location is exceptional, right next to the lake and Queenstown Gardens. A short walk to town, and our room had the most amazing view. Cannot wait to return.

8

Carole

Jun 11, 2023

·

Stayed 2 nights

The location is amazing, the beds comfy, but the hotel really needs to invest in some double glazing. The bins being emptied outside my window at 4am both mornings was so noisy and distracted from what was a good overall stay.

10

Scott

May 14, 2025

·

Stayed 2 nights

Great location in the heart of Queenstown great hotel

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality, though some find it pricey or note extra charges for barista coffee, and a few reported cold or lacklustre items. Restaurant and room service availability and responsiveness vary.

Related guest reviews

10

RAMESH MOHAN

Jun 21, 2025

·

Stayed 3 nights

Location, room is comfy, service was wonderful, breakfast was excellent

6

Lamore

Apr 12, 2023

·

Stayed 1 night

For a buffet breakfast at extra cost, it was terrible. The food was cold and tasteless. The miso soup was cold water. Apart from that, the stay was good.

8

Meegan

Dec 2, 2022

·

Stayed 7 nights

Location is great. Was clean and ok. Restaurant (apart from Breakfast) was never open the whole week we were there but plenty of options around. Buffet breakfast was fairly standard…nothing exciting and same thing each day.

10

Hari

Jan 8, 2024

·

Stayed 3 nights

The breakfast buffet is awesome. The staff are very friendly. The concierge is great and helped us find last minute activities. The onsite laundry is a life saver.

8

Katherine

Sep 2, 2025

·

Stayed 2 nights

The breakfast buffet is expensive and was not good at all. Also, the rooms are quite small.

8

Laurie

Jan 10, 2025

·

Stayed 2 nights

The hotel is beautiful, staff is very friendly, great location, breakfast buffet was delicious, and there is laundry easily accessible. What are my complaints? First, the door of the bathroom is a nightmare. While pretty to look at, the see-thru doors allow the room to light up at night when used. My husband and I would wake each other up whenever we visited it. And, as boomers, we can each visit a couple times a night. Second, we decided we wanted to just order some food at the restaurant to take to our room. We went to restaurant and were told to call for room service or to order at bar. We decided to order from room. Went to room, called restaurant, then bar, then the front desk because no one answered at any number. Then we had to go back to bar to order in person and told to wait for food delivery in room. Kind of a pain.

8

Aaron

Nov 30, 2025

·

Stayed 3 nights

Pros: great central location, good views, front desk and concierge friendly and helpful. Cons: carpet seen better days, bathroom needed an upgrade, paid "barrista coffee" at breakfast undrinkable.

8

Shane

Aug 22, 2025

·

Stayed 5 nights

Great place to stay with your family, laundry rooms (2-either side of building- inside) Great buffet breakfast, great bar area.

10

Christopher David

Jul 20, 2024

·

Stayed 7 nights

Excellent stay this July. Hotel is in the perfect position - right next to the lake but a block and a half away from any nightlife. Staff were all very friendly. breakfast was great value and had good variety. Would stay here again.

8

Arlette

Mar 27, 2023

·

Stayed 1 night

The breakfast buffet is definitely a treat!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $224	2 $239	3 $249	4 $260	5 $528	6 $265	7 $237
8 $263	9 $285	10 $207	11 $252	12 $295	13 $305	14
15 $273	16 $295	17 $290	18	19	20 $311	21 $311
22 $297	23 $297	24 $267	25 $310	26 $280	27 $294	28
29 $277	30 $287

Novotel Queenstown Lakeside

Prices for Novotel Queenstown Lakeside

Monthly average prices

About this property

Location

Room options

Apartment, 1 Bedroom, Lakeside

Standard Room, 1 King Bed

Double Room, 2 Double Beds, Lakeside

Standard Room, 1 Queen Bed

Room, 1 King Bed, Lakeside

Standard Double Room, 2 Double Beds

Guest reviews of Novotel Queenstown Lakeside

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Novotel Queenstown Lakeside

Considering this hotel for your Queenstown trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $267	23 $199	24 $189
25 $191	26 $198	27 $182	28 $233	29 $207	30 $189	31 $188