Is parking available at the hotel?

Yes, the hotel offers on-site uncovered self-parking for a fee of NZD 20 per day. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10 AM for a fee of approximately NZD 30 per person.

Are pets allowed at the hotel?

Pets are not allowed at the hotel, but service animals are exempt from this policy.

What are the check-in and check-out times?

Check-in is at 2:00 PM and check-out is at 10:00 AM. Early check-in and late check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located in relation to local attractions?

The hotel is located on a lake in Queenstown, just a 5-minute drive from Queenstown Mall and 6 minutes from Underwater Observatory. It is also close to Lake Wakatipu (0.6 km), Frankton Beach (2.5 km), and Skyline Queenstown (2.8 km).

What are the policies for guests staying with children?

Children 12 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Holiday Inn Queenstown Frankton Road

Average nightly price at Holiday Inn Queenstown Frankton Road by IHG by month, last 12 months (USD)
Month	Average price
January	$203
February	$258
March	$208
April	$175
May	$120
June	$102
July	$163
August	$159
September	$139
October	$146
November	$192
December	$213

What guests think

At Holiday Inn Queenstown Frankton Road by IHG, travellers praise beautiful lake views, friendly staff, and good breakfasts, while noting dated, often small rooms, paid and sometimes tricky parking, mixed cleanliness, and an out-of-town location that many reach by bus.

Facilities include a small gym and spa or hot tubs, with some guests finding the wellness areas dated or inconvenient to reach. Several reviews mention noise from the road or heating units and occasional Wi-Fi dropouts. Best suited to travellers prioritizing function over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Paid parking is common and can be limited or awkward; the gym is small and some equipment reportedly not working. Spa or hot tubs and a sauna are available, though a few guests found them dated or far from rooms.

Related guest reviews

6

Kylie

Oct 1, 2025

·

Stayed 2 nights

Good stay overall if your going to charge for parking though need parks actually available better gym equipment or make the gym bigger some of the gym equipment wasn’t going and the bathroom vanity was broken the meal and restaurant were lovely though couldn’t fault that

10

Neha

Jul 30, 2024

·

Stayed 3 nights

Spa was great and location

8

Susanne

Apr 4, 2025

·

Stayed 2 nights

We enjoyed the breakfasts and the gym (although small).

8

George

Apr 11, 2025

·

Stayed 1 night

A very nice property with very effective and efficient staff. Parking is somewhat quirky. Howevrr, overall a very nice property.

4

Jael

Jan 11, 2025

·

Stayed 3 nights

No free parking for customers. It's expensive

8

Vijay

Jan 12, 2025

·

Stayed 2 nights

Parking was a night mare. It is additional $20/night..all internal roads are narrow and sloped and curvy. Breakfast options were plenty and they changed the some items the next day. Rooms are near but small. My main issue was power outlets was only available on one side of the beds. No way to connect to a power outlet if you are on the other queen bed. It have been better if the outlets are in the middle.

10

Shaghayegh

Jul 15, 2025

·

Stayed 2 nights

The place is nice and clean. Staffs are fantastic. Nice 45minutes walk by the lake to Queenstown. You need to pay for hotel parking however we managed free street parking. Only downside was that the spa was very far to our room, it is winter, we opted to not walk to the spa even though we booked the place for the spa.

10

Michael

Jan 20, 2025

·

Stayed 1 night

Hotel is a bit dated, but it had air conditioning and the bed was comfy. It had hot tubs as well that we didn’t use. It’s close to downtown Queenstown, but not really walkable.

10

Laurence

Nov 13, 2023

·

Stayed 3 nights

Great view of the mountains and lake. Liked the sauna. Good breakfast. Convenient parking.

6

Wayne

May 8, 2024

·

Stayed 1 night

It was appalling having to pay extra for the car park. The car park cost is not on hotels .com or Booking .com. Which is where the bookings are done........Disgusting rip off!!!!!!

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms spotless or very clean, but several reported lapses such as dirty tubs, mold, dust, and inconsistent bathroom cleaning.

Related guest reviews

6

Precious

May 12, 2025

·

Stayed 2 nights

It was on a busy road and the room wasn’t as clean as we’d like. Wasn’t a fan of this particular area.

8

Ro Sainimere

Nov 11, 2025

·

Stayed 2 nights

Room was spotless

8

Donna

Nov 18, 2025

·

Stayed 1 night

The room was spotless and both the reception and restaurant staff were attentive and helpful and very welcoming. The room had a great view with a balcony.

6

Orsolya

Jan 8, 2023

·

Stayed 3 nights

The hotel has a great view of the lake. Unfortunately, the view doesn’t make up for the dirty bath tub we had in our room. It wasn’t just stray hair that’s easy to miss, it was stuck on grime that needs to be scrubbed. I scrubbed the bottom of the tub with a towel before standing in it, but it took me a minute without proper tools. I understand that staff shortage is an issue, but this is dirt that has been consistently missed, not from the previous guest.

4

Chiu Shu

Oct 17, 2025

·

Stayed 4 nights

Cleaning not ok

6

A P

Feb 25, 2024

·

Stayed 2 nights

For the premium price, this was a shocker. Will never be back. And would seek out at least a partial refund. Cleanliness and condition was that of a backpacker hostel, but with a $400/night price tag. Dust and dead bugs on every flat surface. Mold and holes in the corners of the room. Toothpaste spatter on the bathroom mirror. Live bugs and spiders in the bathroom. Paint peeling off the ceiling. The pizza ordered from the “Italian restaurant” on-site was probably the worst pizza I’ve ever had. Only ate it because the hotel is too far to get anywhere else without a car, and I was hungry. A frozen pizza from the supermarket would’ve been better… I will say that the staff at the front desk when I checked in was extremely helpful and friendly.

10

Cemile

Jun 3, 2024

·

Stayed 3 nights

The location is wonderful because you wake up to peaceful lake views and mountains right outside your window. The rooms are spotlessly clean. It's super easy to jump into town on the local bus right outside the hotel or go to other destinations. Personally, I liked it better than staying right in the center. It was much more enjoyable and vacation-like. You got the best of both worlds and a hot tub.

10

Debra

Nov 28, 2025

·

Stayed 2 nights

Everything was clean.

2

Dawson

Jan 6, 2025

·

Stayed 2 nights

Very disappointed in our stay here. Our room had clear signs of damage with damaged wall linings, the bathroom ceiling was covered in mould as the fan did not work and it did not have opening windows. This meant hot warm air from the shower had nowhere else to go except for the room we were staying in. Aside from the mouldy ceiling and health risk. The shower head was also damaged and had leaked - the hotels fix was a bit of tape which did not work. Be careful as they charge a $200 security deposit upon checking in so if you’re worried - take photos!

10

Shaghayegh

Jul 15, 2025

·

Stayed 2 nights

The place is nice and clean. Staffs are fantastic. Nice 45minutes walk by the lake to Queenstown. You need to pay for hotel parking however we managed free street parking. Only downside was that the spa was very far to our room, it is winter, we opted to not walk to the spa even though we booked the place for the spa.

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AI-generated summary based on recent guest reviews

Rooms

Rooms often feel small and somewhat dated, with lake views in some. Some report noise from the road or heating units and occasional Wi-Fi dropouts; power outlets placement can be inconvenient.

Related guest reviews

6

Precious

May 12, 2025

·

Stayed 2 nights

It was on a busy road and the room wasn’t as clean as we’d like. Wasn’t a fan of this particular area.

4

Janice

Mar 26, 2024

·

Stayed 1 night

We booked a king size room with lake views, and upon check in were told we were being ‘upgraded’ to a premium room with two double beds 🙄 I requested the room I originally booked with a queen bed, and was then told their was ‘maintenance’ happening. The only other option was a room with a double bed and a single bed, so basically we had no choice but the room they gave us. No apology given, or discount, they just continued to act like this was an ‘upgrade’. Conditions were to be expected based on the price point. Older motel in need of renovations. Overall displeased with the experience and would not recommend to others.

10

Dorothy

Jul 6, 2024

·

Stayed 1 night

Rooms a little dated however view was incredible and staff amazing

6

Samantha

Jun 2, 2024

·

Stayed 1 night

View was great, room was clean. Reception were lovely. Unfortunately room next door was quite loud and heat pump was very noisy.

6

Graham

Dec 13, 2025

·

Stayed 2 nights

Room is bit tired. Small for 3 persons. Breakfast not great in terms of quality, taste and varieties. Not a 4 stars hotel standard. Staff are friendly. Location not closed to amenities but lake view was good.

6

Anand

Jul 5, 2024

·

Stayed 3 nights

The only issues I had was wifi was not upgraded it kept cutting off if you are look for wifi speed more then 20 mbps this is not your place

8

Vijay

Jan 12, 2025

·

Stayed 2 nights

Parking was a night mare. It is additional $20/night..all internal roads are narrow and sloped and curvy. Breakfast options were plenty and they changed the some items the next day. Rooms are near but small. My main issue was power outlets was only available on one side of the beds. No way to connect to a power outlet if you are on the other queen bed. It have been better if the outlets are in the middle.

10

Anthony

Mar 14, 2025

·

Stayed 3 nights

Staff were exceptionally friendly and helpful, even helped put our luggage in our car. Room is about due for a bit of painting and patching of dings in walls and bath

10

Michael

Jan 20, 2025

·

Stayed 1 night

Hotel is a bit dated, but it had air conditioning and the bed was comfy. It had hot tubs as well that we didn’t use. It’s close to downtown Queenstown, but not really walkable.

8

Anthony

Apr 11, 2023

·

Stayed 5 nights

Likes everything except the size of the rooms.

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Service

Staff are widely described as friendly, helpful, and accommodating. However, a few guests noted miscommunication at the restaurant, billing or parking disputes, and occasional check-in issues.

Related guest reviews

8

Donna

Nov 18, 2025

·

Stayed 1 night

The room was spotless and both the reception and restaurant staff were attentive and helpful and very welcoming. The room had a great view with a balcony.

4

Anupam

Oct 28, 2024

·

This is a decent and quiet property. The overall property conditions and facilities are quite good, although our stay was clouded by some poor service/communication which we faced during our two nights stay at the Holiday Inn - Frankton Road Queenstown. We were advised by the receptionist / duty manager (around 3 pm) that the restaurant would be open for dinner up until 9 pm. Considering our lunch was quite decent, we opted to have our dinner as well as other meals at the hotel (restaurant). However when we arrived for dinner at approx 8 pm and were asked to take a seat, another member of the staff advised us that the last dinner service ended at 8pm and they could not serve us anymore as they were too busy serving a group. While we understand and appreciate a hotel should look after its bigger clienteles. we did not expect such poor communication from a chain hotel. At the very least, one of the staff could have informed us, given we were advised only couple hours earlier that dinner would be served until 9 pm. A clear example of the right not knowing what the left hand is doing! My partner and I left the restaurant with a bad taste, given we were initially allowed to enter and sit at the restaurant. As a newly wedded couple from Australia, I will not be returning or recommending this hotel to anyone.

10

Udara

Mar 2, 2024

·

Stayed 3 nights

The check in process is fast and smooth. The staff is really helpful and kind. The property is clean.

10

Geo

Jul 12, 2025

·

Stayed 1 night

Excellent Stay..Friendly Staff

4

Christelle

Oct 23, 2023

·

Stayed 3 nights

Upon arrival, we were advised that the card machine does not work for eftpos/debit payment and that we can only make our payment via paywave. This was annoying as it means we were forced to pay the surcharge. Rajesh, who was on the front desk then tried to charge bond separately as well which then meant we would have had another $15 surcharge taken from us. I then respectfully called him out and said " what are you doing, i am not making the payment twice" and he immediately knew that what he was doing was not okay. Rajesh then said we don't have to pay the bond and that is fine. We were happy with that, we also VERY CLEARLY advised that we will not be using the property carpark of $20 per night. Upon checkout we were charged for every night that we stayed saying we used the parking which we definitely did not. This is clearly just the workers trying to rip us off and it was very obvious from the start that this is whats happening. As soon as we said we didn't park there they were like :"oh oh oh and removed it acting stupid. I wonder how many foreigners are being ripped off here ! Its also pathetic that i called twice before check in to advise this was a very special occasion for us and that we would like to be suited in a room with a bit more privacy (the one with the balcony). we were promised that the staff would accommodate our request. Rajesh then told me there were no notes on my file for the room request which is untrue. Disgraceful customer service we won't be back !

10

Karan

Apr 13, 2023

·

Stayed 3 nights

The staff is super nice and extremely accommodating. Lakshay in restaurant is a star and so are Angel, Sahil and Sagar at reception. Special thanks to the General Manager (Akhlesh) who looks after the operations closely enough ensuring a great stay for all guests.

10

Matthew

Feb 28, 2024

·

Stayed 3 nights

The views from our room are perhaps the most beautiful and majestic in my stays in hotels around the USA and several other international destinations. Service was top notch and the staff was very friendly. Great stay.

10

Anthony

Mar 14, 2025

·

Stayed 3 nights

Staff were exceptionally friendly and helpful, even helped put our luggage in our car. Room is about due for a bit of painting and patching of dings in walls and bath

6

Françoise

May 19, 2024

·

Stayed 1 night

Arrivée vers 20h par vol aerien, une premier chambre nous a été attribuée, mais elle etait déja occupée, puis une seconde qui navait pas etais pas chauffée,il faisait zero degrés dehors et pas beaucoup plus dans la chambre... nous avons dormi dans un frigo...

10

Primrose

Nov 4, 2025

·

Stayed 3 nights

Amazing service!

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AI-generated summary based on recent guest reviews

Location

Between the airport and downtown on Frankton Road: not central but well served by frequent buses, and walking to town can take about 45–50 minutes. Some liked the lakeside setting; others disliked the busy road.

Related guest reviews

6

Precious

May 12, 2025

·

Stayed 2 nights

It was on a busy road and the room wasn’t as clean as we’d like. Wasn’t a fan of this particular area.

6

Marilyn

Nov 3, 2025

·

Stayed 1 night

need transport to go anywhere?

10

Samantha

Mar 12, 2025

·

Stayed 1 night

Really convenient for the airport. All car parking spaces were full but we had no problem parking in the public car park across the road. Lots of dinning options around the hotel. Very good breakfast at the hotel

8

Douglas

Jan 11, 2025

·

This hotel is a bit expensive. You pay for the great views from most rooms and from the hotel restaurant. Good breakfast or dinner if you choose to pay extra. Location is on the road out of town, so you may need to take bus or taxi to visit downtown where all the restaurants are. I walked downtown from the hotel a few times, which is a lovely stroll on a path beside the lake, but takes about 50 minutes or longer. Bus tours will pick you up at the nearby bus stop on their way, but you need to arrange ahead of time.

10

Reda

Aug 1, 2024

·

Stayed 3 nights

This was very clean, friendly and tidy accomodation to stay in. Modern bathroom, but no fan or ventilation to let out air/steam. The staff are super friendly and helpful. Only a few mins drive to Queenstown town centre. Not walking friendly. Would definately stay again!

10

kate

Aug 21, 2023

·

Stayed 7 nights

Lovely reception & dining area with great view. Good bus connections for town/ski fields.

8

Sabine

Jan 21, 2025

·

Stayed 2 nights

Nära flygplatsen och bekvämt med bil. Bussar går frekvent från hotellet också, till både flygplats och centrum. Fint och lungt läge, men dyrt för det man får (vilket är fallet i Queenstown i stort).

10

Shaghayegh

Jul 15, 2025

·

Stayed 2 nights

The place is nice and clean. Staffs are fantastic. Nice 45minutes walk by the lake to Queenstown. You need to pay for hotel parking however we managed free street parking. Only downside was that the spa was very far to our room, it is winter, we opted to not walk to the spa even though we booked the place for the spa.

10

Grace

Aug 19, 2024

·

Stayed 1 night

Comfortable for an overnight stay. Location is not convenient if you want to go to town.

10

Michael

Jan 20, 2025

·

Stayed 1 night

Hotel is a bit dated, but it had air conditioning and the bed was comfy. It had hot tubs as well that we didn’t use. It’s close to downtown Queenstown, but not really walkable.

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Dining

Breakfast is frequently praised for quality and variety, and the on-site Italian restaurant received compliments. Some guests disliked certain dishes and reported limited bar options and dinner-hours miscommunication.

Related guest reviews

8

Gerald

Feb 20, 2023

·

Stayed 2 nights

It was ok but no real character! Staff were friendly and helpful. Good breakfast! Limited bar !

8

Sean

Aug 21, 2024

·

Stayed 1 night

The resturaunt was excellent. Amazing Italian food Best ive had

10

Samantha

Mar 12, 2025

·

Stayed 1 night

Really convenient for the airport. All car parking spaces were full but we had no problem parking in the public car park across the road. Lots of dinning options around the hotel. Very good breakfast at the hotel

4

Anupam

Oct 28, 2024

·

This is a decent and quiet property. The overall property conditions and facilities are quite good, although our stay was clouded by some poor service/communication which we faced during our two nights stay at the Holiday Inn - Frankton Road Queenstown. We were advised by the receptionist / duty manager (around 3 pm) that the restaurant would be open for dinner up until 9 pm. Considering our lunch was quite decent, we opted to have our dinner as well as other meals at the hotel (restaurant). However when we arrived for dinner at approx 8 pm and were asked to take a seat, another member of the staff advised us that the last dinner service ended at 8pm and they could not serve us anymore as they were too busy serving a group. While we understand and appreciate a hotel should look after its bigger clienteles. we did not expect such poor communication from a chain hotel. At the very least, one of the staff could have informed us, given we were advised only couple hours earlier that dinner would be served until 9 pm. A clear example of the right not knowing what the left hand is doing! My partner and I left the restaurant with a bad taste, given we were initially allowed to enter and sit at the restaurant. As a newly wedded couple from Australia, I will not be returning or recommending this hotel to anyone.

8

Susanne

Apr 4, 2025

·

Stayed 2 nights

We enjoyed the breakfasts and the gym (although small).

10

Robyn

Jun 20, 2024

·

Stayed 7 nights

I enjoyed my stay here. Great location. Breakfast was varied & plentiful. Room was clean & bed comfy

6

A P

Feb 25, 2024

·

Stayed 2 nights

For the premium price, this was a shocker. Will never be back. And would seek out at least a partial refund. Cleanliness and condition was that of a backpacker hostel, but with a $400/night price tag. Dust and dead bugs on every flat surface. Mold and holes in the corners of the room. Toothpaste spatter on the bathroom mirror. Live bugs and spiders in the bathroom. Paint peeling off the ceiling. The pizza ordered from the “Italian restaurant” on-site was probably the worst pizza I’ve ever had. Only ate it because the hotel is too far to get anywhere else without a car, and I was hungry. A frozen pizza from the supermarket would’ve been better… I will say that the staff at the front desk when I checked in was extremely helpful and friendly.

10

Sunita

Apr 20, 2023

·

Stayed 2 nights

Nice view of the lake. Very clean and tidy rooms comfortable bed. Only problem was we had to wait for breakfast some dishes were not ready or refilled on time. And yes you have to pay $20 for parking per night which i feel was expensive beside that we had a lovely stay.

10

J

Feb 13, 2024

·

Stayed 3 nights

I spent 3 nights in a standard room. There was a comfortable bed, AC and small fridge and microwave. It is across from a bus stop with a bus every 15 mins. The hotel has ample parking. Breakfast was very good both hot and cold with lovely view of lakes and mountains. The rooms are in two storey blocks, some with balcony but not all with lake view.

10

Karenjeet

Apr 21, 2024

·

Stayed 5 nights

Stayed for five nights during our honeymoon. Although this hotel is Frankton, we found it to be a great spot in between town and the airport, which a bus stop right outside. Room was spacious and clean, with all amenities. Staff were helpful on check-in and with any questions we had. Surprise delight was the Grazie restaurant in the hotel - some of the best lamb I’ve ever had!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $190	2 $182	3 $185	4 $184	5 $218	6 $189	7 $183
8 $183	9 $189	10 $181	11 $291	12 $194	13 $304	14 $304
15 $202	16 $213	17 $210	18 $226	19 $307	20 $242	21 $305
22 $242	23 $291	24 $192	25 $252	26 $251	27 $226	28 $202
29 $242	30 $204

Holiday Inn Queenstown Frankton Road by IHG

Prices for Holiday Inn Queenstown Frankton Road by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, Multiple Beds, Lake View

Premium Room, 2 Double Beds, Lake View

Standard Room, 1 King Bed, Lake View

Premium Room, Multiple Beds, Lake View

Standard Room

Standard Room, 1 Queen Bed

Standard Room, 2 Twin Beds

Guest reviews of Holiday Inn Queenstown Frankton Road by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Queenstown Frankton Road by IHG

Considering this hotel for your Queenstown trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $142	23 $142	24 $133
25 $119	26 $120	27 $129	28 $129	29	30 $141	31 $137