Is parking available at the property?

Self parking is available on-site for a fee of NZD 15 per night.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately NZD 30 for adults and NZD 16 for children.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and facilities. However, specific details on the extent of accessibility features are not provided.

How is the property situated in relation to key landmarks?

The property is located in the heart of Queenstown, just steps from Mt Crichton Loop Track and a 14-minute walk from Lake Wakatipu. It is approximately 0.9 miles from SKYCITY Wharf Casino and 1 mile from Fear Factory Queenstown.

Does the property have a swimming pool?

Yes, the property features both an indoor and an outdoor pool, with access available from 6:00 AM to 11:00 PM. The outdoor pool is seasonal and open from January to December.

What are the policies for guests staying with children?

Children 13 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of NZD 65 per day. Advance request or confirmation may be required for rollaway bed availability.

Rendezvous Heritage Hotel Queenstown

Average nightly price at Rendezvous Heritage Hotel Queenstown by month, last 12 months (USD)
Month	Average price
January	$226
February	$294
March	$276
April	$189
May	$117
June	$110
July	$165
August	$159
September	$177
October	$154
November	$212
December	$219

What guests think

At Rendezvous Heritage Hotel Queenstown, travellers highlight spacious rooms with striking lake and mountain views, a quiet hillside setting near town, and friendly service, while noting dated areas, paid/limited parking, and mixed experiences with the pool, sauna, and dining.

Many appreciate the 15-20 minute walk into town and the convenient bus stop nearby, though the uphill return can be tiring. Rooms are generally large and comfortable with balconies available, but some feel dated, some beds are too soft or joined twins, and occasional noise or Wi-Fi issues are reported. Best for travellers who value a relaxed, scenic base over an ultra-modern, in-town hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests consistently enjoy the spa, sauna, pool and gym, though the pool is often described as cool, small or dated and the sauna not always hot. Onsite parking is paid, limited and sometimes confusing or unavailable.

Related guest reviews

10

Benjamin Jackson

Jun 6, 2025

·

Stayed 4 nights

The spa, sauna, pool and gym were perfect for ending each day with a good night soak and relax.

8

Carson

Oct 5, 2025

·

Stayed 3 nights

The hotel itself and the staff was very nice. When we checked in the room smelled like cigarettes but they were able to fix this within a few hours. Parking at this hotel is a problem. We struggled to find a spot every night, especially the last night. People were parked all over the place. I was disappointed because I expect a spot when paying for parking. I would stay here again and would recommend it for the property itself but they need to work out the parking issue.

10

Christina

Jan 23, 2026

·

Stayed 4 nights

Outstanding all round. Staff were super helpful, location awesome views and great pool jacuzzi and sauna facilities Highly recommend and will stay here again.

6

Eunjoo

Jul 24, 2025

·

Stayed 3 nights

I stayed for four nights. The room was spacious and the bed was large and comfortable, which I really appreciated. Although the facilities felt a bit dated, the housekeeping seemed excellent and kept everything very clean. However, I was uncomfortable with the amount of dust in the air conditioner — I didn’t want to turn it on, but had to because it was too cold. Even with the heater running all day, the room still felt chilly, which made me wonder if the heater was too small for the room size. It was also extremely dry at night, making it hard to sleep; a humidifier would be a helpful addition. The pool water was too cold to use, and the jacuzzi was quite small and overcrowded — everyone had to sit very close together, which felt a bit uncomfortable. Lastly, I was a bit disappointed that breakfast and parking weren’t included in the room rate.

8

Kaylee

Jun 22, 2025

·

Stayed 2 nights

We had a great long weekend stay in the family room. The place was clean but in need of an update. The fitness centre had great facilities and the kids loved the spa and pool.

10

Mark Taupaki

Jun 8, 2025

·

Stayed 3 nights

Nice gym, sauna & spa

10

Kenneth

Dec 24, 2024

·

Stayed 4 nights

A nice, comfortable hotel in walking distance of town. Super service, nice restaurant, pool and hot tub. Only improvement I would recommend is to heat the pool water a little warmer. It was pretty chilly.

8

Karl

Jul 15, 2024

·

Stayed 4 nights

The only thing that really annoyed me was paying for parking. I have traveled personally and for business a lot and have never once been charged for parking at a hotel.

8

amy

Nov 11, 2025

·

Stayed 2 nights

Very clean room, unfortunately bed was very soft and spa doesn't have the jet button anymore, we have stayed here many times over the last 10 years for the great spa and comfortable beds, so we were disappointed, but breakfast was fantastic

6

Preeti

Dec 19, 2024

·

Stayed 4 nights

The property is ok and has good location. Good to know that the rooms do not have any robes to be used by guests during your stay. Car parking is $15 per day. On a busy day you may not get parking even if u pay. Horrible condition of exhaust in bathrooms.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews note clean, well-kept rooms, but housekeeping can be inconsistent. Reported issues include dusty or musty areas, unclean kettles/linens and rooms missed or serviced late, while corridors/public spaces can feel tired.

Related guest reviews

10

Agustin

Oct 7, 2023

·

Stayed 1 night

Very clean rooms. The hallway not so much

10

Susan

Nov 28, 2025

·

Stayed 2 nights

The room was clean and the bed was wonderful! We loved having both a tub and a shower! Everything was well equipped and the staff was very welcoming!

10

Marie

Apr 10, 2025

·

Stayed 4 nights

LIKE: Beautiful setting, large mini suites. Very good meals and dinner menu selection. Cooked to order eggs are very well done. Pleasant and helpful staff. Need improvement: Breakfast hot choices from buffet service tend to be overcooked (scrambled eggs, potatoes and sausages). Breakfast croissants and pastries are not always fresh. Room cleaning is very satisfactory, however, tiled floor cleaning and touch points on doors and cabinets need regular cleaning. Decor needs updating.

4

Megan

Nov 14, 2025

·

Stayed 4 nights

My husband has never not been able to sleep on a bed in a hotel, he slept on the lounge. Room was so dusty, had a musty smell, mould in bathroom and we were apparently upgraded to this room. This all made for a not so memorable stay for our last 4 nights of our trip.

10

Kaissar

Jan 4, 2026

·

Stayed 3 nights

Clean room, friendly staff and amenities

4

Milad Rafiei

Nov 17, 2025

·

Stayed 3 nights

So when checked in there was no towel. Bathroom didn’t appear that was cleaned properly. Staff were friendly but

6

Roslyn

Nov 21, 2023

·

Stayed 3 nights

Good sized rooms, reasonable quiet however both days our room was not serviced. We left hotel around 8am, come back around 4pm. Put do not disturb up so we could shower before heading out again and received a Note to say that they couldn’t service rooms as we had the sign out.

8

Raheleh

Sep 29, 2025

·

Stayed 2 nights

Room was generally clean, but we did find a piece of pasta left inside the electric kettle. I guess the previous guest had used it to cook pasta, and unfortunately the housekeeper hadn’t cleaned it properly. When I called to report it, I was expecting a more sincere apology from the receptionist. The next day, when we went out to explore the city and returned in the afternoon, our room still hadn’t been cleaned, even though we had left the “please clean the room” tag on the door. I had to call reception again to request housekeeping. To be fair, the housekeeping lady was very polite, efficient, and did an excellent job once she arrived. However, given the number of rooms on the floor, it seemed more staff were needed, as only one person had been assigned to cover them all. On the positive side, the hotel’s location was excellent. It wasn’t right in the busy city center, but also not too far — just about a 20-minute walk to the center, with a very pleasant walkway alongside. I personally didn’t try the hotel breakfast, but my sons did and they really enjoyed it.

10

Ashlee

Oct 21, 2023

·

Stayed 1 night

Impeccable standard of cleanliness and the staff were all incredibly attentive and friendly.

2

Mandeep

Apr 15, 2025

·

Stayed 4 nights

Bedsheet had broken glass. Both kids got cuts from it. One on the leg and one near eye. We got free parking in compensation. That’s the level of service. We did not create scene. Will not recommend at all

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and generally comfortable, with balconies available and many configurations. Some feel dated, a number of beds are very soft or joined twins, and guests mention occasional noise and Wi-Fi reliability issues.

Related guest reviews

8

Yuxi

Oct 22, 2023

·

Stayed 8 nights

Wifi connection was not stable.

10

Martin

Feb 5, 2026

·

Stayed 1 night

The room was large, well equipped and had a lakefront view patio. Comfortable bed.

10

David

Mar 27, 2024

·

Stayed 2 nights

Fantastic views of the lake studio suite. Spacious room. Quiet & relaxing.

2

John

Aug 11, 2025

·

Stayed 7 nights

Room was extremely noisy, mattress was bowed and extremely uncomfortable, automatic lights outside couldn’t be turned off, washer/dryer wouldn’t dry clothes and ruined $400 worth of clothes, room service food was inedible Would not recommend to anyone

10

Megan

Feb 7, 2026

·

Stayed 3 nights

Lovely room, great size and very quiet. Nice walk down by the lake into town.

10

Richard

Nov 7, 2024

·

Stayed 3 nights

Nice large rooms and helpful but unobtrusive staff

6

Damon

Jun 11, 2025

·

Stayed 3 nights

The bed was super comfortable and the bedroom area was nice. Unfortunately the bathroom was very outdated. Cracks in the tiles above the shower and very small towels. For a high end Hotel i eas expecting more

10

Vladimir

Jan 13, 2026

·

Stayed 1 night

Great place to stay and to relax. Lake view from the room in exceptional

6

Martine

Oct 19, 2025

·

Stayed 1 night

Only stayed one night but was very noisy. You could hear loud music, people in the corridor and people flushing toilets. The spa was great.

10

Nathan

Jul 16, 2024

·

Stayed 1 night

Great room, quiet and close to town.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, helpful and accommodating across reception, restaurant and housekeeping. A minority reported slow or disorganised check-in, booking or voucher mix-ups, and inconsistent follow-up.

Related guest reviews

10

Himanshu Manohar

Jul 15, 2025

·

Stayed 4 nights

Manager was helpful and accommodating

10

Girish

Nov 29, 2025

·

Stayed 3 nights

One of the best hotels we have ever stayed in terms of hospitality! Though Expedia screwup our reservations big time, the hotel made big adjustments to accommodate us.

8

Sayed

Oct 9, 2025

·

Stayed 3 nights

Great location. Amazing views. However, they didn’t give me the lakeview which was booked via Expedia. We then had to be delayed by an hour where they logged in to their Expedia system and found out we had lakeview but apparently they were not advised by Expedia and so had to go through the delayed inconvenience of dragging our luggage with kids to wrong room and then had to change rooms again. The manager on duty Valentina wasn’t communicating during all these delays and once complained to the front staff the manager approached me saying she is still looking into it. Also the fact Expedia VIP perk free drinks were not provided. On the last night before our departure when I mentioned this only then we were provided the drink voucher. They asking us to complain to Expedia as apparently it’s all Expedia fault. Well it’s your duty to work with Expedia with all these communication issues between your hotel and them and not my duty. You need to talk to them to fix up the issues your customer is facing

10

Sayed

Apr 6, 2025

·

Stayed 2 nights

We had a truly wonderful stay at Rendezvous Heritage Hotel in Queenstown. The location, charm, and comfort of the hotel made our trip even more special. A heartfelt thank you to Justus, one of the staff members, who went above and beyond to ensure we were well accommodated. His kindness, professionalism, and genuine care made a lasting impression on us. Highly recommend this place for anyone visiting Queenstown!

10

Sarah

Jul 27, 2024

·

Stayed 7 nights

The service was amazing at the Heritage! Cannot fault it. The staff were all incredibly friendly and helpful at all times.

10

Bettina

Nov 23, 2025

·

Stayed 2 nights

Exceptionally helpful check in staff

10

Indraniil

Oct 8, 2025

·

Stayed 3 nights

Exceptional location, with a perfect balance of tranquility, scenery & night life. Just a short walk away from Queenstown’s city centre, while being closer to nature and Queenstown’s beauty. Great service from the friendly & accommodating staff. Highly recommend.

10

Vanessa

Jul 18, 2024

·

Stayed 5 nights

Staff were very professional and helpful.

6

David

Dec 17, 2025

·

Stayed 1 night

Check in was slow, food in the dining room was average at best. Service equipment left in hallways, doors left open to cupboards. For a hotel that promotes being up market the details are sadly lacking.

10

Ashlee

Oct 21, 2023

·

Stayed 1 night

Impeccable standard of cleanliness and the staff were all incredibly attentive and friendly.

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AI-generated summary based on recent guest reviews

Location

Quiet hillside location just outside central Queenstown offers scenic lake and mountain views. It’s about a 15-20 minute walk downhill into town; the uphill return is tiring for some, with a handy bus stop outside.

Related guest reviews

8

Amber

Jul 3, 2025

·

Stayed 5 nights

Great place to stay in Queenstown. Easy walk to the city centre.

10

Jessica

Feb 28, 2026

·

Stayed 1 night

The hotel was absolutely amazing. Perfect location right near the middle of town but in a lovely spot away from the crowded areas. Get a lakefront room- you won't be disappointed! We were stunned by the beauty from our balcony.

10

Linda

Mar 6, 2025

·

Stayed 4 nights

It was lovely and quiet and we had the most beautiful view from our room it was superb. Only a 15 minute walk into town, but if you didnt want to walk there was a bus stop right outside. Loved it.

10

John

Jul 20, 2025

·

Stayed 6 nights

Great position, views, proximity to Queenstown and other areas, comfortable and the scale of the hotel makes it pleasant.

10

Trevor

Jul 7, 2025

·

Stayed 9 nights

Second time to stay at the Heritage. Loved it. Will stay again. Big rooms. Awesome alpine and lake views. Friendly staff and service. Great food. Bus stop out the front. Bus comes every 15 minutes. Definitely coming back.

10

David

Oct 23, 2024

·

Stayed 2 nights

Slightly outside center of town so good for quiet and less congested but not an easy walk to restaurants in town

8

Simon

Apr 27, 2025

·

Stayed 3 nights

Lovley hotel easy 5 min bus journey to town bus stop outside hotel

10

Indraniil

Oct 8, 2025

·

Stayed 3 nights

Exceptional location, with a perfect balance of tranquility, scenery & night life. Just a short walk away from Queenstown’s city centre, while being closer to nature and Queenstown’s beauty. Great service from the friendly & accommodating staff. Highly recommend.

10

Diana

Jun 9, 2025

·

Stayed 4 nights

Great hotel located outside of the town center with a great view of the lake.

10

Elizabeth

Jun 22, 2025

·

Stayed 2 nights

The studio room with a view had everything needed for a couple and the bed was comfortable. Close enough to walk to town but coming back there is a climb up the hill. Theres a great fish n chip shop just up the road.

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AI-generated summary based on recent guest reviews

Dining

Restaurant and bar are frequently complimented for tasty dinners and welcoming staff, and several guests enjoyed the breakfast buffet. Others found breakfast overpriced or average, noted limited menu/drink variety, and had occasional voucher or communication issues.

Related guest reviews

10

Ken

Apr 26, 2025

·

Stayed 6 nights

Everyone here was helpful and friendly. And the meals at dinner were delicious. Special shout out to Sylvester and Jess in the restaurant. It was our anniversary and they made it very special. Thanks guys!

10

David and Ranae

Jan 19, 2026

·

Stayed 6 nights

We didn’t have the breakfast but ate in the dining room for dinner and the food and service were great.

10

Lyn

Jun 3, 2025

·

Stayed 6 nights

The staff and general manager were welcoming and remembered us each day. There were changes in a la carte/buffet breakfast served but we never felt that it was a downgrade to us or other clients. The restaurant staff were so welcoming and professional. Other restaurants in Queenstown could follow the example of the Heritage staff!

10

Rob

May 21, 2025

·

Stayed 6 nights

Had a great stay. Highlight were the cocktails that we had, man behind the bar was a genius at serving up some great drinks, he was the highlight for us, a 10/10 for him.

10

David

Nov 16, 2024

·

Stayed 3 nights

Beautiful hotel, great views , convenient transport options and friendly staff, breakfast is overpriced in my opinion for what you get but everything was exceptional

8

Jon

Oct 21, 2023

·

Stayed 3 nights

Hotel itself and reception staff are great. Room was nice but bathroom is dated and in need of a freshen up. We tried room service twice, both times the same person my wife spoke to to order was disinterested at best, rude at worst. All other staff were lovely however. Food itself was fairly average.

10

Nicholas

Feb 9, 2025

·

Stayed 1 night

My wife and I stayed here three separate times over our two week trip. Its location on Fernhill gives a great view of the lake and also gets you just far enough away from the center of Queenstown that is feels a bit more peaceful. You can walk to town, but we Ubered and it was very affordable. Solid breakfast buffet, clean property, and friendly staff. Great place, we’ll absolutely be back.

8

Kaye

May 7, 2025

·

Stayed 2 nights

My husband and I had a good stay here. Our room and bed were comfortable. We used the dining facilities both evenings and found the staff in the dining and bar area to be very friendly and efficient.

8

amy

Nov 11, 2025

·

Stayed 2 nights

Very clean room, unfortunately bed was very soft and spa doesn't have the jet button anymore, we have stayed here many times over the last 10 years for the great spa and comfortable beds, so we were disappointed, but breakfast was fantastic

8

Christine

May 1, 2024

·

Stayed 6 nights

Everything was great - the staff were the best asset of the hotel as was the included breakfast - that was fabulous. The rooms were large and the parking was easy. The only thing was the cost of the meals in the restaurant - very expensive - BUT - that seems to be Queenstown overall.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $183	2 $183	3 $183	4 $195	5 $422	6 $214	7 $166
8 $174	9 $181	10 $178	11 $279	12 $264	13 $217	14 $323
15 $181	16 $402	17 $230	18 $201	19 $187	20 $178	21 $271
22 $412	23	24 $201	25 $196	26 $272	27 $252	28 $163
29 $189	30 $195

Rendezvous Heritage Hotel Queenstown

Prices for Rendezvous Heritage Hotel Queenstown

Monthly average prices

About this property

Location

Room options

Interconnecting Family Suite with Lake View

Premier Room

Interconnecting Family Suite

Deluxe Room

Interconnecting Two Bedroom Apartment

Premier Room with Alpine View

Premier Room with Lake View

Interconnecting Two Bedroom Apartment with Lake View

Deluxe Room with Alpine View

1 Bedroom Apartment with Lake View

Studio Apartment with Lake View

Premier 2 Bedroom Apartment with Alpine View

Deluxe Family Room

Premier 2 Bedroom Apartment with Lake View

Deluxe Room with Lake View

Studio Apartment

Guest reviews of Rendezvous Heritage Hotel Queenstown

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Rendezvous Heritage Hotel Queenstown

Considering this hotel for your Queenstown trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $227	22 $167	23 $168	24 $170
25 $164	26 $168	27 $170	28 $174	29 $176	30 $181	31 $145