Is parking available at the property?

Limited parking is available onsite, and it is free of charge.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7 AM to 10:30 AM for a fee, approximately NZD 20.00 to 30 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 11:59 PM, and check-out is by 10:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including limited access at the registration desk, parking, public areas, and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in Grey Lynn, Auckland, just a 3-minute drive from Eden Park and 6 minutes from SkyCity Casino. It is 2.3 miles (3.6 km) from Sky Tower and 2.6 miles (4.1 km) from Princes Wharf.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests. The pool has operational hours and is accessible year-round.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

The Surrey Hotel - Auckland

Average nightly price at The Surrey Hotel by month, last 12 months (USD)
Month	Average price
January	$98
February	$97
March	$86
April	$79
May	$81
June	$84
July	$84
August	$81
September	$89
October	$75
November	$92
December	$69

What guests think

Across many recent reviews, The Surrey Hotel is praised for friendly, accommodating staff, a convenient Grey Lynn location near shops, cafes, buses and Eden Park, and generally comfortable, spacious rooms that suit short stays and family visits.

Guests like the onsite bar and restaurant, an indoor pool, and free parking, though a few found the pool cool or restricted by limited hours. Cleanliness feedback is mixed: many note tidy rooms, but repeated complaints cite stained carpets, missed housekeeping details, and occasional lingering odors. The older, quirky property brings dated fixtures, some maintenance niggles, stairs with no lift in places, and intermittent noise. Overall, expect a good-value, well-located stay with welcoming service and practical comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An indoor pool and onsite bar and restaurant are frequently noted, and free parking is appreciated; some guests found the pool cool or constrained by limited hours.

Related guest reviews

10

Claire

Jun 24, 2023

·

Stayed 2 nights

Friendly, knowledgeable staff. Onsite restaurant was beautiful, food was delicious. Child friendly. Small, but functionable indoor pool.

10

kelly

Jan 18, 2026

·

Stayed 1 night

This place is a little gem!! Our 4th time staying here. Family with young children. The rooms are always clean and functional with tea/coffee and toiletries etc. Although parts of the hotel appear run down in some areas…(just paint work etc, they really aren’t where it matters!! It also gives the hotel its character. Strong showers, great beds and pillows, spacious rooms. Very clean. Pool is always clean. Staff are super friendly. Restaurant is super handy and chef is so knowledgeable and accommodating. They will always have the sport playing if it’s on. Drinks and food reasonably priced. Parking is free and plentiful. There is a really nice bakery and Pizza Hut just 100m up the road if you need a snack or something extra for later. Highly recommend. Will book again for our next trip to AKL.

8

Rachel

Aug 10, 2025

·

Stayed 1 night

Good place tonstay overnight. The pool hours are limited; 10am-7pm. No early morning swim or after dinner swim. Friendly staff.

8

Greg

Jun 18, 2023

·

Stayed 1 night

A great, characterful place to stay. The room was clean and well stocked. Some of the light fittings were a little faulty and also the towel rack didnt work. Excellent pool, bar, restaurant and gym facilities. The breakfast was yum!

10

Tanveerul

Jan 12, 2025

·

Stayed 1 night

Pool wasnt properly heated

10

Meagan

Nov 10, 2024

·

Stayed 2 nights

Close to all your shopping needs. Has dining available on site also for convenience. Lots of parking.

10

Susan

Apr 14, 2024

·

Stayed 1 night

Nice not to have to leave property for meals. Nice indoor pool for kids

8

Bridget

Feb 22, 2026

·

Stayed 4 nights

I had an enjoyable four night stay at Surrey Hotel in Feb 2026. I had space and convenience which was fantastic. The ever helpful housekeeping staff went out of their way to provide me with coat hangers and a microwave which h was great. Very pleasant surroundings, close to local cafes and public transport. Swimming pool was average. Location in main building across the road and lack of changing facilities meant I only used it once during my stay.

8

Vikki

Apr 19, 2025

·

Stayed 2 nights

I like this hotel because of the location, amenities and the rooms are good. It has a cozy British pub feeling restaurant and a pool. It is convenient to town without being too close. I have enjoyed staying here for years.

10

Amanda

Aug 4, 2025

·

Stayed 3 nights

Clean & tidy, walking distance to many shops & cafes. Off street parking great too.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean, tidy rooms, but there are recurring complaints about stained or dirty carpets, missed housekeeping, and occasional lingering odors.

Related guest reviews

8

Hannah

Sep 15, 2025

·

Stayed 1 night

Good for the price, clean

10

kelly

Jan 18, 2026

·

Stayed 1 night

This place is a little gem!! Our 4th time staying here. Family with young children. The rooms are always clean and functional with tea/coffee and toiletries etc. Although parts of the hotel appear run down in some areas…(just paint work etc, they really aren’t where it matters!! It also gives the hotel its character. Strong showers, great beds and pillows, spacious rooms. Very clean. Pool is always clean. Staff are super friendly. Restaurant is super handy and chef is so knowledgeable and accommodating. They will always have the sport playing if it’s on. Drinks and food reasonably priced. Parking is free and plentiful. There is a really nice bakery and Pizza Hut just 100m up the road if you need a snack or something extra for later. Highly recommend. Will book again for our next trip to AKL.

6

Briar

Sep 3, 2023

·

Stayed 2 nights

Key cards not working having to call staff, carpet in room very dirty. Very friendly staff.

8

Barry

Sep 3, 2023

·

Stayed 1 night

Good customer service on arrival, room was clean few stains on the carpet but nothing major. Pretty good for the price, would stay again.

4

Rawiri

Sep 3, 2023

·

Stayed 2 nights

First time I've stayed in a hotel with ant infestation they got in our food our drinks and even our luggage when we got home

6

Hilary

Sep 3, 2023

·

Stayed 1 night

There was food crumbs on the floor and someones toothbrush was left in the shower too.

10

Payton

Oct 16, 2025

·

Stayed 1 night

Staff were extremely friendly, walking distance for concerts, and very clean. Only downsides was a bit noisy due to old building and bed could use replacing.

6

andrea

Feb 15, 2024

·

Stayed 3 nights

Our room wasn’t cleaned properly, we found a pair of socks beside one of the beds. The dishes in the cupboard had food on them. There was a child's toy on the floor. The area around the hotel looks like it was beautiful ten years ago but the grounds had trash lying about. The lobby was pleasant and the staff were nice.

10

Amanda

Aug 4, 2025

·

Stayed 3 nights

Clean & tidy, walking distance to many shops & cafes. Off street parking great too.

6

Penny

Dec 13, 2022

·

Stayed 19,334 nights

Staff were very friendly- the cleanliness of the bathroom was not great

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, but parts of the property feel older, with dated fixtures, occasional maintenance issues, stairs and limited lift access, and intermittent noise.

Related guest reviews

8

Stephen D

Nov 24, 2025

·

Stayed 1 night

The stay was short, but the reception was good and the room spacious. The aircon was dated, as was the bathroom, hence the four stars. Other than that, no complaints.

8

Claire

Nov 11, 2023

·

Stayed 1 night

Love the style of the hotel. Would have been nice to have been told if there was an elevaor at all or offered some help with items as there was a lot of stairs for what we needed to carry. Clean spaces. Definitely not sound proof! Staff wete pretty friendly. Good parking

10

Krista

Apr 2, 2024

·

Stayed 1 night

Nice room across the street from the main hotel property. The only issue was the hair dryer provided in the room seemed to short circuit the electrical outlet in the bathroom or the dryer just happened to break.

8

Sunny

Jul 14, 2023

·

Stayed 1 night

The only issue was that the bathroom door could not be locked.

10

kelly

Jan 18, 2026

·

Stayed 1 night

This place is a little gem!! Our 4th time staying here. Family with young children. The rooms are always clean and functional with tea/coffee and toiletries etc. Although parts of the hotel appear run down in some areas…(just paint work etc, they really aren’t where it matters!! It also gives the hotel its character. Strong showers, great beds and pillows, spacious rooms. Very clean. Pool is always clean. Staff are super friendly. Restaurant is super handy and chef is so knowledgeable and accommodating. They will always have the sport playing if it’s on. Drinks and food reasonably priced. Parking is free and plentiful. There is a really nice bakery and Pizza Hut just 100m up the road if you need a snack or something extra for later. Highly recommend. Will book again for our next trip to AKL.

6

Miria

Jul 13, 2023

·

Stayed 1 night

Very tired decor, room smelt terrible, dirty carpet, window didn’t shut properly, bathroom was very old with broken parts. The room we were in was in need of a serious upgrade. Apparently other parts of the hotel have already been renovated. Location was excellent for us & staff friendly, although restaurant/bar shut pretty early.

6

Selotia

Nov 18, 2023

·

Stayed 1 night

I like the room size and beds. I dislikes the facts of no lift

10

Payton

Oct 16, 2025

·

Stayed 1 night

Staff were extremely friendly, walking distance for concerts, and very clean. Only downsides was a bit noisy due to old building and bed could use replacing.

6

Kay

Nov 27, 2023

·

Stayed 1 night

We are family of 3 stayed in a room with a queen bed and a single. Single bed was extremely soft. Pillows sucked all very thin. Kitchenette was awesome. Receptionist and housekeeper were very friendly. Full tiled shower looked good however it wasn’t cleaned properly. Appreciate the shower head was movable and was quite powerful. Also liked the provided set of body and hair cleaning products.

10

Mark

Jul 13, 2023

·

Stayed 1 night

Nice room for an overnight stay. We enjoyed a swim in the pool in the middle of winter it is covered and mildly heated around 21 degrees. Room was clean, beds comfy, shower good. All tidy. Heater a little noisy, but no biggy. We really enjoyed our stay, the front desk was friendly and helpful.

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Service

Staff are widely described as friendly, helpful and accommodating, with smooth check-ins and thoughtful touches. A few reviews report poor service in the bar and inconsistent housekeeping.

Related guest reviews

8

Philip

Oct 20, 2025

·

Stayed 2 nights

Arrived late, left early, so only contact was with receptionist who was very pleasant and efficient. Up to same good standard as on previous visit. Thank you

10

Leah

Nov 30, 2025

·

Stayed 1 night

Staff were all very friendly and helpful. Great food. Would definitely stay again.

10

Carmen

Jun 10, 2025

·

Stayed 2 nights

Amazing staff and service - super helpful! Lovely room, would stay here again 100%

8

Allira

Nov 20, 2025

·

Stayed 1 night

The hotel is older and quirky but the rooms are comfortable and clean. Unfortunately the people in the room before us smoked in the room, selfish!! So it reeked but that’s not the fault of the hotel and they were very apologetic. Couldn’t change rooms because everywhere was booked (Metallica!!) but with the help of a little fan thing and leaving the door open we got rid of the smell eventually. Staff were all lovely and super friendly. There was a shuttle that took us to Eden Park for Metallica at no extra cost which was awesome. Walk back in the rain was manageable especially after a few drinks haha. Would definitely stay again if we need to go to an event at Eden Park.

10

SANDRA

Nov 30, 2025

·

Stayed 3 nights

I stay here often as I like it. The staff are always courteous and helpful.

8

Jamie-Lee

Jul 17, 2023

·

Stayed 1 night

We had a great stay. Nice looking and clean hotel. Bonus they let us check in earlier.

10

Lynne

Sep 30, 2025

·

Stayed 1 night

Perfect for us and the bus to the rugby was amazing - thank you

4

Arri

Oct 28, 2023

·

Stayed 1 night

The 1st lady on the night was ok but seemed a bit angry was not very hospitable and lacked a little in hospitality. The morning younger lady was very nice hospitality excellent and showed up the lady last nite as she made you feel important and welcome so 10/10 for her she made my day. The beds were ok the mattress was lumpy an poked you when you lay on it and was very uncomfortable and hard . Needs to be replaced and there was no utensils like a teaspoon or knife and fork or spoon nowhere to heat anything or cook anything just a jug and coffee cups and glasses was all it provided. Found a syringe 💉 on the outside of my window so they should have checked the windows from the last person's stay an they should have removed it.The room was lovely just a few things like could hear snoring in the next room an kids bouncing a ball on the ground that was either upstairs or next door.

6

Jo

Nov 17, 2024

·

Stayed 2 nights

The property was ok, great location for our concert. However staff attitude in the bar was terrible! Unfriendly, unapproachable and unprofessional.

8

Sarah

May 16, 2024

·

Stayed 1 night

Great hotel, easy location to everything we needed. Very friendly and helpful staff. Only had towels and cutlery etc for 2 people, even though we booked and paid for 3 people.

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AI-generated summary based on recent guest reviews

Location

Convenient for Eden Park, shops, cafes and public transport, and close to the city without CBD noise; also handy to motorway access and nearby attractions.

Related guest reviews

8

Bronwyn

Nov 16, 2024

·

Stayed 1 night

Walking to distance to eden park

8

Kyla

Jan 8, 2023

·

Stayed 19,365 nights

Was an all round nice location easy to access and easy to get around from

10

Lynn

Feb 5, 2024

·

Stayed 3 nights

Easy to get to and central to city and supermarket

8

Suzanne

Mar 20, 2023

·

Stayed 1 night

The CBD is party central… it was nice to be close, but not staying in the CBD .

8

Max

Sep 24, 2023

·

Stayed 1 night

Close enough to town without being stuck in noise and traffic

10

Payton

Oct 16, 2025

·

Stayed 1 night

Staff were extremely friendly, walking distance for concerts, and very clean. Only downsides was a bit noisy due to old building and bed could use replacing.

10

Meagan

Nov 10, 2024

·

Stayed 2 nights

Close to all your shopping needs. Has dining available on site also for convenience. Lots of parking.

10

Brian

Feb 12, 2026

·

Stayed 2 nights

We stayed in the motel room. Warm welcome. Tidy spacious room. Walking distance to shops and bus stops (and Western Springs). Close to motorway on and off ramps. Surrey Hotel Bar over the road - we happened to be there for the Quiz Night. Quiet relaxing atmosphere. Very enjoyable stay

8

Bridget

Feb 22, 2026

·

Stayed 4 nights

I had an enjoyable four night stay at Surrey Hotel in Feb 2026. I had space and convenience which was fantastic. The ever helpful housekeeping staff went out of their way to provide me with coat hangers and a microwave which h was great. Very pleasant surroundings, close to local cafes and public transport. Swimming pool was average. Location in main building across the road and lack of changing facilities meant I only used it once during my stay.

10

David

Dec 17, 2022

·

Great location. Staff were very friendly and helpful. Onsite bar and restaurant. Close to inner city. Rooms were clean and spacious

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AI-generated summary based on recent guest reviews

Dining

Onsite dining is convenient and often praised for tasty, reasonably priced meals and breakfast, though some guests encountered early closing, inattentive bar service, or limited sports TV.

Related guest reviews

10

Leah

Nov 30, 2025

·

Stayed 1 night

Staff were all very friendly and helpful. Great food. Would definitely stay again.

6

Maeve

Oct 20, 2023

·

Stayed 2 nights

The location was fine. The accommodation was ok. They told us that the rugby would be on in the bar/restaurant on Sunday morning, so we llanned to watch it there. Turns out "the tv was broken"... we are pretty confident in guessing they didnt have sky sport, and thats why they werent showing it. Dont appreciate being lied to.

10

Mike

Sep 17, 2024

·

Stayed 1 night

Great food at the restaurant, nice clean quiet room when i needed sleep on a working trip, staff were friendly, great place to stay overall

10

Dave

Mar 18, 2024

·

Stayed 3 nights

It has been a few years, but yet again I loved my stay at The Surrey Hotel. The room was excellent and the staff were great. I really enjoyed my two evening meals in the restaurant. I highly recommend this property and will definitely stay there again.

10

Claire

Jun 24, 2023

·

Stayed 2 nights

Friendly, knowledgeable staff. Onsite restaurant was beautiful, food was delicious. Child friendly. Small, but functionable indoor pool.

10

kelly

Jan 18, 2026

·

Stayed 1 night

This place is a little gem!! Our 4th time staying here. Family with young children. The rooms are always clean and functional with tea/coffee and toiletries etc. Although parts of the hotel appear run down in some areas…(just paint work etc, they really aren’t where it matters!! It also gives the hotel its character. Strong showers, great beds and pillows, spacious rooms. Very clean. Pool is always clean. Staff are super friendly. Restaurant is super handy and chef is so knowledgeable and accommodating. They will always have the sport playing if it’s on. Drinks and food reasonably priced. Parking is free and plentiful. There is a really nice bakery and Pizza Hut just 100m up the road if you need a snack or something extra for later. Highly recommend. Will book again for our next trip to AKL.

6

Jo

Nov 17, 2024

·

Stayed 2 nights

The property was ok, great location for our concert. However staff attitude in the bar was terrible! Unfriendly, unapproachable and unprofessional.

8

Greg

Jun 18, 2023

·

Stayed 1 night

A great, characterful place to stay. The room was clean and well stocked. Some of the light fittings were a little faulty and also the towel rack didnt work. Excellent pool, bar, restaurant and gym facilities. The breakfast was yum!

10

Susan

Apr 14, 2024

·

Stayed 1 night

Nice not to have to leave property for meals. Nice indoor pool for kids

4

Fiona

Jul 30, 2023

·

Stayed 2 nights

We decided to stay here for old time's sake as we stayed for 7 weeks 10 years ago while our new house was being finished. What a disappointment! While the rooms have had a modest refresh, the service and quality has significantly dropped. The restaurant staff were cheerful but inattentive, left us sitting with a table of dirty dishes for over an hour and didn't check in for drink refills. They spent most of their time out on the deck together smoking. At 6pm we asked for coffee and were told they close the machine at 5pm. They offered no alternative and told us they were dead serious. My friend found brush bristles in her salad and they kindly provided a new salad which was appreciated.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $78	2 $83	3 $82	4 $83	5 $83	6 $83	7 $83
8 $83	9	10 $88	11 $80	12 $90	13 $87	14 $88
15 $83	16 $88	17 $83	18 $88	19 $83	20 $83	21 $83
22 $83	23 $90	24	25 $91	26 $90	27 $83	28 $88
29 $87	30 $83

The Surrey Hotel

Prices for The Surrey Hotel

Monthly average prices

About this property

Location

Room options

Family Room

Studio

Standard Apartment, 1 Bedroom, Garden View

Superior Double Room

Deluxe Room, 2 Queen Beds

Superior Room, 2 Double Beds

Guest reviews of The Surrey Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Surrey Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $116	24 $116
25 $111	26 $109	27 $73	28 $73	29 $73	30 $79	31 $79