Is parking available at the property?

Self parking is available on-site for a fee of NZD 30.00 per day, which includes in/out privileges.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 7:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request, but guests should contact the property at least 72 hours before arrival for arrangements.

What is the hotel's location in relation to key landmarks?

The property is located in Grey Lynn, Auckland, within a 5-minute drive of the University of Auckland and Eden Park. It is 1.3 miles from Sky Tower and SkyCity Casino, and approximately 22.3 km from Auckland International Airport.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for a fee of NZD 20.00 per day, and rollaway beds are available for a fee of NZD 35 per day. Advance request or confirmation may be required.

Quest Ponsonby Serviced Apartments in Auckland

Average nightly price at Quest Ponsonby Serviced Apartments by month, last 12 months (USD)
Month	Average price
January	$91
February	$123
March	$95
April	$70
May	$75
June	$70
July	$84
August	$72
September	$74
October	$82
November	$120
December	$90

What guests think

At Quest Ponsonby Serviced Apartments, travellers praise the central location, comfortable beds and useful in-room kitchens and laundry, while some note street noise, dated areas and occasional maintenance issues, plus limited office hours and communication lapses around outages or refunds.

On-site parking is available but paid, and several guests found it tight or awkward to use. Rooms vary in size and outlook, with some lacking external views while others feel refreshed and spacious. Cleanliness is often commended, though recurring remarks mention strong lobby scents and occasional bathroom or linen problems. Expect a convenient, self-contained base in Ponsonby with variable quiet and service consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available but paid; several guests found it tight or confusing. Occasional lift outages were reported.

Related guest reviews

6

Warwick

May 6, 2024

·

Stayed 1 night

Ok for a bed for the night but wouldn’t want to stay too long. Reception closed at 4pm on Saturday which seemed early. Good location though and good to offer parking

10

Sean

Apr 5, 2023

·

Stayed 1 night

Very pleasant staff, spacious room, excellent convenience and great parking

10

Marcelle

Apr 28, 2023

·

Stayed 5 nights

Great staff and room. Lift wasn’t operation due to maintenance. Room was very quiet. Fantastic water pressure. Across the road from a beautiful park. Location was handy to transport, restaurants and a supermarket. Staff re-room us without incident. Very happy 10/10 rating.

8

Tai

Jul 21, 2025

·

Stayed 1 night

It was great location to CBD and motorway plus onsite parking.

6

Ian

Apr 21, 2024

·

Stayed 1 night

Certainly not rushing back to this place. Needs some work and the staff seem unengaged. Good location for walking and I would recommend street parking rather than the $30 per day they charge.

6

Paolo

Feb 4, 2024

·

Stayed 1 night

First room had many issues. We were changed room quickly with no issues. This is a dated property lots of little issues staff not always equipped with the answers. Parking $20 but very good indoor clean. Good for one night

4

Vula

Apr 24, 2023

·

Stayed 4 nights

The lifts werent working and when i asked when they went out they told me that day but when i spoke to other people who had stayed longer they said its been out for ages and they never informed me and i stayed solo with 3 young kids including a baby and had to carry my bags up 4 flights of stairs

8

Susan

Mar 14, 2023

·

Stayed 1 night

parking and helpful reception were great

10

Neala

Mar 15, 2023

·

Stayed 2 nights

We chose Quest Ponsonby for its proximity to the city and Outerfields at Western Springs (under 30 minute walk back to the hotel after attending a concert). We parked the car ($20 per day) and didnt need it the 2 days we were in Auckland. Ponsonby is a busy and popular part of town, so noise from the streets below at night is to be expected - but it never kept us awake. Big ticks for the location and the Countdown supermarket just around the corner. The girl who checked us in was super friendly and made everything easy. Like many Quests, this one is getting a bit shabby around the edges but it is clean, comfortable and has everything you need. Will be back!

8

Dominique

Nov 11, 2024

·

Stayed 1 night

If you want to stay in Ponsonby then this is an ideal location. If you have a car then I would recommend booking as early as possible to get a spot.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms, but repeated complaints mention strong lobby/incense odors and occasional issues like stained towels, bathroom smells, cracked tiles or damp patches.

Related guest reviews

6

Yuki

Jul 18, 2024

·

Stayed 1 night

Strong incense smell coming from reception was overwhelming

10

Corinne

Jun 17, 2024

·

Stayed 1 night

Very clean, value for money, good location

10

Ruby

Aug 10, 2025

·

Stayed 2 nights

Clean, tidy, great location

6

Sarah

Feb 18, 2025

·

Stayed 3 nights

Great location and friendly staff. Good rooms and generally pretty clean and tidy. Unfortunately the reception area has a very strong smell which is most unpleasant.

6

Shabbar

Nov 10, 2025

·

Stayed 3 nights

The bathroom had some cracked tiles that trapped water every time I took a shower, and it ended up seeping into the carpet. The rooms weren’t soundproof either, so being right on the main road, you could hear a lot of noise from outside. That said, the staff were super helpful. --- Would you like me to make it sound a bit more friendly or keep this straightforward tone?

8

Danielle

Mar 1, 2025

·

Stayed 1 night

Great location, but the night we were there the bathroom smelt like there was a septic issue (sewerage smell), and the bed linen was a bit off. It was clean, but pillows smelt like other people and the sheets could've done with replacing - they were not fresh and crisp

6

Tusiga

Nov 8, 2025

·

Stayed 2 nights

Bathroom floor needed mopping

10

Dennis

Sep 26, 2024

·

Stayed 2 nights

I found the Quest Ponsonby an ideal place to stay while in Auckland. Its facilities are clean and comparable to those of the bigger hotels in the city.

8

Jordan

Jun 27, 2023

·

Stayed 3 nights

Clean and comfortable and in good condition

10

Conrad

Mar 4, 2025

·

Stayed 1 night

Always an easy & great stay here. Parking available. Easy walk to many restaurants and shopping, rooms are clean & quiet. Recommend

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AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable and studios/apartments include useful kitchens and laundry, but room quality varies: some are small, dated, or lack external views. Others report refurbished, spacious, and quiet rooms.

Related guest reviews

8

Megan

Oct 22, 2024

·

Stayed 1 night

Our stay was great for what we needed, it was very cheap and it was clean and a good location. Car parking on site is very secure however tight in a large vehicle. The room did not have a window you could see out as there were privacy shutters so we kept the blinds shut, okay for one night but maybe not any longer. Staff were great. It is a solid 3 star hotel in my opinion and a good budget option.

6

Craig

Dec 8, 2025

·

Stayed 1 night

Great location. It’s just that the room I had had a window that looked out on a wall.

8

B A

May 19, 2024

·

Stayed 1 night

The room we stayed in this time had been refurbished, which made it nice and fresh.

6

Shaw-Leslie

Nov 15, 2024

·

Stayed 2 nights

Dated rooms that aren't set up properly. Needs a refresh pronto

8

VIVIENNE

Sep 22, 2025

·

Stayed 2 nights

2-night staycation in a studio. The room was fine for the time we were there - small but had all the necessary facilities. Comfortable king bed, shower with great water pressure, fridge/freezer. The best thing about this hotel is the location. At the K rd end of Ponsonby road, you have all the dining options you need, shop till you drop, supermarket round the corner, amazing park across the road…the list goes on. Would definitely stay again for this reason alone.

8

Richard

Dec 22, 2022

·

Stayed 19,348 nights

Great location. Parking a little confusing to start with. No view out window

6

Shabbar

Nov 10, 2025

·

Stayed 3 nights

The bathroom had some cracked tiles that trapped water every time I took a shower, and it ended up seeping into the carpet. The rooms weren’t soundproof either, so being right on the main road, you could hear a lot of noise from outside. That said, the staff were super helpful. --- Would you like me to make it sound a bit more friendly or keep this straightforward tone?

10

Jacqueline

Feb 21, 2025

·

Stayed 3 nights

I always stay at Quest Ponsonby when I travel to Auckland. Great to have a room with a kitchen and laundry facilities. Comfy bed and couch. Has a supermarket around the corner. Great location close to town.

4

Mallorey

Aug 16, 2023

·

Stayed 2 nights

Rooms that face the road are very loud. I could not sleep with earplugs and a noise app on my phone…

8

Viv

Oct 29, 2025

·

Stayed 1 night

Comfy bed

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AI-generated summary based on recent guest reviews

Service

Many guests highlight friendly, helpful staff, but some report limited or quirky office hours, slow responses, and unresolved refund/notification issues (including planned power outages). After-hours check-in/out can be confusing.

Related guest reviews

8

Chris

Dec 30, 2025

·

Stayed 1 night

Staff were friendly

6

Nicole

Jan 4, 2024

·

Stayed 1 night

Comfortable bed. Unfortunately staff comms weren't great. I called down at 7am to ask about a later check out (after arriving very late the night prior from overseas). the person couldn't help me and said they'd get someone to phone me back. Nobody did. I called another two times to be told the same thing. Eventually I spoke to a grumpy person on reception who eventually agreed to a 30 minute later check out time. if they had told me this at 7am when I first asked it would have been OK but to constantly ring and chase to then be met by someone write gruff wasn't the best service sadly.

10

Peter

Sep 27, 2024

·

Stayed 1 night

So nice having a "person" check us in and they were super nice and helpful so we felt spoiled like a proper hotel you know? They genuinely cared too so our anxiety was calmer!

10

Amy

Aug 26, 2025

·

Stayed 1 night

Great place and location. Lovely staff, good service, a lot better organised this time with checking in after hours and car park. Lovely room, SKY TV was good. TV Remote might need new batteries and it was lagging at times.

8

John

Dec 17, 2023

·

Stayed 2 nights

Check in and check out are quirky. Be sure you know what time you are arriving and whether someone will be there to help you. Same with check out, which is a bit mysterious.

6

Ange

Nov 5, 2024

·

Stayed 1 night

Always use the quest for business accom but they are a nightmare to get hold of

10

Marlene

Dec 7, 2024

·

Stayed 4 nights

We enjoy our stay at the Quest Ponsonby because it is very close to family. We can walk most places we want. The staff are caring and reliable.

6

Ricky

Feb 20, 2026

·

Stayed 2 nights

The room was ok, however I was not informed until my arrival that on the second nights stay there would be no power from 10pm to 6am, so I checked out after one night and have not yet received a refund for the second night. so not a good experience this time however I have stayed multiple times in the past and enjoyed a great room with good service. this has been an unfortunate one off that meant a flight change and early trip home for me.

10

Aitogi

Nov 20, 2025

·

Stayed 4 nights

Staff and cleaners were lovely. My only wish would be a fan in the bathroom to help when having a hot shower or using toilet. But a very clean and easy accessible hotel.

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AI-generated summary based on recent guest reviews

Location

Widely praised Ponsonby location with restaurants, shops, a supermarket and a park nearby, and easy access to the CBD and transport. Some report traffic noise and tricky vehicle access from the busy road.

Related guest reviews

10

Matthew

Feb 14, 2025

·

Stayed 3 nights

Such a nice apartment, and the staff were so helpful! And right in the action of Ponsonby. Also, Western Park across the street is one of the nicest city parks I’ve ever seen.

10

Shana

Jan 16, 2025

·

Stayed 1 night

Great location

8

VIVIENNE

Sep 22, 2025

·

Stayed 2 nights

2-night staycation in a studio. The room was fine for the time we were there - small but had all the necessary facilities. Comfortable king bed, shower with great water pressure, fridge/freezer. The best thing about this hotel is the location. At the K rd end of Ponsonby road, you have all the dining options you need, shop till you drop, supermarket round the corner, amazing park across the road…the list goes on. Would definitely stay again for this reason alone.

8

Tai

Jul 21, 2025

·

Stayed 1 night

It was great location to CBD and motorway plus onsite parking.

8

Nuke

Apr 28, 2025

·

Stayed 1 night

Close to Ponsonby shops and restaurants

10

Shane

Mar 2, 2025

·

Stayed 1 night

Great location with numerous dining and shopping options nearby.

8

Stanley

Jun 24, 2024

·

Stayed 1 night

Great location however traffic quite noisy

10

Gareth

Mar 20, 2023

·

Stayed 1 night

Great location and easy to access. Handy to all the Ponsonby restaurants and shops

10

Neala

Mar 15, 2023

·

Stayed 2 nights

We chose Quest Ponsonby for its proximity to the city and Outerfields at Western Springs (under 30 minute walk back to the hotel after attending a concert). We parked the car ($20 per day) and didnt need it the 2 days we were in Auckland. Ponsonby is a busy and popular part of town, so noise from the streets below at night is to be expected - but it never kept us awake. Big ticks for the location and the Countdown supermarket just around the corner. The girl who checked us in was super friendly and made everything easy. Like many Quests, this one is getting a bit shabby around the edges but it is clean, comfortable and has everything you need. Will be back!

8

Dominique

Nov 11, 2024

·

Stayed 1 night

If you want to stay in Ponsonby then this is an ideal location. If you have a car then I would recommend booking as early as possible to get a spot.

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

10

Penitonga

Aug 19, 2024

·

Stayed 2 nights

Customer service was great and dining options stood out

4

Anna

Mar 8, 2025

·

Stayed 1 night

Do not order the breakfast as it will be the worst $20 you ever spend, as it is a tray of odds and ends they leave in your fridge when you book in. The bread was stale, also I don’t tend to eat potato chips (also stale) and chocolate bars for breakfast. The towels had stains and the toilet was broken, which happens, but as another room could not be supplied we ended up fixing this ourselves.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $69	2 $80	3 $79	4 $89	5 $85	6 $171	7
8 $86	9 $86	10 $86	11 $86	12 $85	13 $92	14
15 $89	16 $85	17 $86	18 $82	19 $82	20 $121	21
22 $77	23 $77	24 $132	25 $77	26 $77	27 $75	28 $77
29 $77	30 $77

Quest Ponsonby Serviced Apartments

Prices for Quest Ponsonby Serviced Apartments

Monthly average prices

About this property

Location

Room options

Apartment, 2 Bedrooms

Studio

Apartment, 1 Bedroom

Guest reviews of Quest Ponsonby Serviced Apartments

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quest Ponsonby Serviced Apartments

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $81	24
25 $61	26 $74	27 $77	28 $72	29 $78	30 $101	31