Name: Holiday Inn Resort Batam by IHG
Address: Waterfront City Batam, Tanjung Riau, Sekupang, Indonesia, Tanjung Riau, Riau Islands, Indonesia
Rating: 7.78

Guest reviews

7.8

Good

Based on 2,857 verified reviews

Who stays here?

Business

18%

Couple

19%

Family

41%

Group

17%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Holiday Inn Resort Batam by IHG is described as a quiet, family-oriented resort with consistently welcoming staff and smooth check-in, but an older property where dated facilities and patchy maintenance sometimes affect comfort, cleanliness, and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Sze Yung

Dec 30, 2025

·

Stayed 3 nights

The rooms are a bit run down. We booked for 3 pax per room, and yet we needed to ask for extra towels, cups. The room was also missing floor mat, which I think is most essential to prevent falls in the toilet, especially with kids or elderly.

8

Subrata

Dec 21, 2025

·

Stayed 1 night

Spa was very good

8

Kurseth

Dec 7, 2025

·

Stayed 2 nights

Lovely family time at the resort. The check in process was smooth and they allowed us to do so early as well, which was appreciated as we were travelling with an infant. The facilities are dated but clean. Staff were always friendly, and Regina from the kids club went out of her way to entertain my elder kid. Worth coming back again with family, especially if you intend on a laid back trip.

4

Saurabh

Nov 11, 2025

·

Stayed 1 night

Washroom had multiple issues, water heater not working properly, bathtub water stopper broken etc

6

Philip

Sep 16, 2025

·

Stayed 2 nights

Please take this as constructive feedback, not a complaint. We first stayed here in June 2025 and returned in September 2025. In June 2025, our room had soap dispensers on top of small bottles of body wash and shampoo. In September 2025, our room had no dispenser. Not sure if only some rooms have dispensers, or if it wasn’t installed in ours. All in all the service is fantastic

Waterfront City Batam, Tanjung Riau, Sekupang, Indonesia

Location

Located in Batam, Holiday Inn Resort Batam by IHG is connected to the convention center, within a 15-minute drive of Masjid Sultan Mahmud Riayat Syah and Sekupang Ferry Terminal. This family-friendly resort is 13.2 mi (21.3 km) from Batam Centre Ferry Terminal and 8.3 mi (13.4 km) from South Links Country Club.

Masjid Sultan Mahmud Riayat Syah(2.3 miles)

Sekupang Ferry Terminal(7.1 miles)

South Links Country Club(8.3 miles)

Habibie 1000 Stairs Tourism Park(8.9 miles)

BCS Mall(10.2 miles)

Grand Batam Mall(10.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Buffet breakfasts are available daily from 6 AM to 10 AM for a fee. Children aged 5 and younger eat free breakfast.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Yes, a roundtrip airport shuttle is provided for a surcharge of IDR 180,000 per vehicle (one-way), available 24 hours.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

The property is located in Batam, connected to the convention center, within a 15-minute drive of Masjid Sultan Mahmud Riayat Syah and Sekupang Ferry Terminal. It is approximately 11.3 miles from Nagoya Hill Mall and 13.2 miles from Batam Centre Ferry Terminal.

Yes, there are 4 outdoor swimming pools available, including a children's pool. Pool access is available from 8:00 AM to 9:00 PM.

Children aged 5 and younger can stay for free. The property is family-friendly and offers amenities suitable for children.

The property offers rollaway beds for a fee of IDR 500,000 per night. Advance request or confirmation may be required.

Holiday Inn Resort Batam by IHG

Amenities

Property description

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Guest reviews