Name: Bedford Swan Hotel and Thermal Spa
Address: The Embankment, Bedford, Bedfordshire (comté), GB
Price range: 108 $US–232 $US per night
Rating: 8.03

Ce qu'en disent des voyageurs

Au Bedford Swan Hotel and Thermal Spa, les voyageurs apprécient l'emplacement central au bord de la rivière et la rénovation élégante, ainsi que les chambres généralement propres, confortables et le personnel accueillant. Cependant, on relève régulièrement des plaintes concernant le stationnement limité sur place, la qualité inégale du petit-déjeuner et un service parfois débordé aux heures de pointe.

Le spa thermal est populaire et bien considéré, mais l'accès nécessite généralement une réservation préalable payante et les séances peuvent être complètes. L'expérience en chambre varie en termes de taille, de bruit et de contrôle de la température, avec des Wi-Fi parfois faibles ou des téléviseurs vieillissants signalés. Dans l'ensemble, attendez-vous à un charmant séjour au bord de la rivière avec un bon confort et de bonnes commodités, tempéré par les contraintes de stationnement et quelques incohérences.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le spa thermal est apprécié mais nécessite généralement une réservation préalable payante, et le stationnement sur place est très limité et difficile. Plusieurs avis mentionnent également des coupures occasionnelles de chauffage ou d'eau chaude.

Avis de voyageur à ce sujet

6

Warren

3 mai 2023

·

A séjourné 1 nuit

Great hotel spoilt by their car parking options. They advertise as having parking on site but in reality when you arrive after 6pm the car park is full of Diners in the Brasserie & people using the spa. I had to park at a council car park about 1/2 mile away Then surprise surprise the car park was half empty by 10pm when the spa & diners returned home but I had already parked elsewhere Funny thing was they tried to charge me £5 for parking when I checked out, which I asked them to refund

8

Rod

27 août 2024

·

A séjourné 1 nuit

Spa booked up for 3 days very disappointed

6

Simon

13 août 2025

·

A séjourné 4 nuits

Hotel was ok, parking was terrible and the charge to use the spa was horrific considering I was a hotel guest. I would just advise if you were looking for a hotel with gym, sauna etc to look elsewhere nearby as this hotel I very overrated in my opinion.

2

Marie

14 janv. 2024

·

A séjourné 1 nuit

During my stay, the hotel was having problems with the heating. I explained how cold my room was, I was told they had been having problems with the heating for the past 6 days. No one had bothered to contact me in advance to warn me, giving me the option to book somewhere else and simply told me it was being worked on and there wasn't anything they could do. They did not offer any additional heating, and even the "apology" did not come across as sincere. It was delivered without empathy or concern and a "it's not my fault" attitude. Apart from the heating, my room was comfortable. I had booked 3 rooms for 5 adults and 1 infant. 2 of the adults who were due to stay with me did not attend due to illness. I was glad because although the beds were double, they were very small so I would not have been comfortable sharing the bed. My room had a stained carpet and the deadlock on the door did not work. After going out, I returned, at midnight, but there were no parking spaces. I spoke to someone in reception to ask where I could park and was directed to a Local Authority car park which was some way away - this meant that I would have to walk back unaccompanied - as a single female, I found this completely unacceptable. (bearing in mind I had booked 3 rooms, I would have expected to have at least 1 parking space). I had to ask my daughter to leave her baby with her elderly grandmother and come with me. (still not ideal). Staff did not care.

8

Lisa

18 juin 2025

·

A séjourné 1 nuit

Good but no gym and you have to pay extra for the spa which was disappointing

8

Maria

27 juil. 2023

·

A séjourné 2 nuits

Beautiful historical hotel! Confortable. Food at the restaurant is excellent! The thermal spa is a lot of fun but it requires advanced booking so we could not use it everyday of our stay. The staff at the reception is quite slow, one has to be patient.

4

Aubrey

16 janv. 2024

·

A séjourné 2 nuits

Unfortunately, this was not a good visit. The hotel had a problem with their heating (although this was only admitted on the morning we left). As a result our room was cold and we had to make do with extra old blankets they provided for us

2

Tim

5 nov. 2024

·

A séjourné 1 nuit

Cold shower on the evening I arrived and the following morning due to boiler issue, not good!

6

winston

3 oct. 2024

·

A séjourné 1 nuit

Nice place and location. But by the time you add up the room cost, parking cost, charge to use the pool (£20), I would have expected a little more. Suggestions would include a bottle of water left in the room, a bowl of fruit in the lobby and more friendly staff in reception who smile and are friendly. Although the Gentleman running the spa desk was friendly and very welcoming.

6

James

14 sept. 2025

·

A séjourné 1 nuit

We booked the hotel to celebrate our anniversary. Upon arrival, we were told that the spa is fully booked, which was the main reason for us to pick this hotel. Don't call the hotel Thermal Spa if it is always fully booked, and why do we have to book that separately at the first place, I thought it is part of the whole experience? It is just simply misleading not being able to use the facilities which are being promoted...

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La plupart des clients trouvent les chambres et les espaces communs très propres et bien entretenus. Quelques-uns signalent des meubles tachés ou un manque de ménage lors de séjours de plusieurs nuits.

Avis de voyageur à ce sujet

10

Cholpon

17 juin 2024

·

A séjourné 1 nuit

The cleanliness and decorations, especially around the reception and breakfast area. Plus location was great

8

NIGEL

17 déc. 2025

·

A séjourné 2 nuits

The room was clean however 1 of the chairs was badly stained, I reported this to reception who had it changed whilst I was out.

4

Martin

11 déc. 2024

·

A séjourné 2 nuits

Room not cleaned or beds made, when I asked about this I was told they are only done every other day. Loud banging, shouting and cages be pushed around outside our bedroom window from 6am onwards, 1st night only 1 towel left for us both 😡

10

Lisa

2 oct. 2025

·

A séjourné 1 nuit

The room was beautifully decorated & clean. It was helpful to have a fridge.

10

Ian

13 nov. 2025

·

A séjourné 1 nuit

Clean and spacious room. Lovely hotel in a great location

10

Jackie

6 avr. 2025

·

A séjourné 1 nuit

Lovely location right by the river. Hotel is spotless and staff were all very helpful although it was understaffed for demand at the bar with long queues because of the glorious weather. Rooms were spacious and spotlessly clean. Would recommend this hotel.

10

Diane

1 janv. 2026

·

A séjourné 1 nuit

Room spotless & smart decor. Friendly & welcoming receptionist

10

Steven

2 févr. 2025

·

A séjourné 2 nuits

So clean, infact immaculate, staff so presentable, friendly and professional, love this hotel

6

Patricia

18 juil. 2025

·

A séjourné 1 nuit

The staff are marvelous, friendly helpful and efficient, but although the lobby and some areas downstairs are magnificent, the dining room is looking tired and the chairs are note especially clean. Breakfast was plentiful and average about what we expected . Our bedroom was rather sparse, the ‘King’ bed was rather small but comfortable enough. The bathroom was lovely and clean but no loo brush? All in all for the decent price we paid we were very happy but it was not quite what we had expected, the lovely staff make your stay more than the hotel does.

6

RICARDO

3 août 2025

·

A séjourné 2 nuits

I liked the location, the service was below standard in your restaurant, you need new bedding, new cushions and the room wasn't cleaned after the second night.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont dotées d'un décor attrayant et de lits confortables, beaucoup notant un bon espace. Cependant, certaines sont petites ou bruyantes, la climatisation et le contrôle de la température peuvent être peu fiables, et les performances du Wi-Fi/de la télévision sont parfois faibles.

Avis de voyageur à ce sujet

6

Andrew

17 mai 2025

·

A séjourné 2 nuits

It was alright, restaurant and bar are great, good food, friendly staff and fast service. The hotel rooms were clean, but dated. The air con didnt work and it took multiple requests for anything to happen. Also the TV only gets 3 channels. They also wouldnt let me check in earlier than 2pm. I understand its their policy, but i was only 15 minutes early. Seemed a bit petty

6

Heather

23 sept. 2025

·

A séjourné 2 nuits

We stayed in room 253 on the 2nd floor of the hotel. Although the room was clean it was very cramped with no facilities to hang clothes. This is our 2nd stay at the hotel . On the first occasion we stayed in a room on the 1st floor (for the same price) which was far less cramped . The hotel itself is in a lovely setting on the embankment, with a very nice bar and restaurant.

6

Nicholas

16 nov. 2025

·

A séjourné 2 nuits

Black pudding at breakfast was dried out, scrambled eggs were horribly overcooked and dry. Otherwise breakfast was okay. Room was small and temperature control was very hard to work out.

6

Delroy

16 janv. 2025

·

A séjourné 1 nuit

Wi-Fi was non existent very poor

8

Amanda

2 févr. 2025

·

A séjourné 1 nuit

Lovely, clean room however, no bath! Bed is huge, comfortable and fresh. Bathroom is spotless. The only negative was the noise, both internal and external. People slamming doors at stupid o’clock and outside revellers. I know some people said parking was an issue but not for me.

10

Ian

13 nov. 2025

·

A séjourné 1 nuit

Clean and spacious room. Lovely hotel in a great location

8

nadia

20 janv. 2025

·

A séjourné 7 nuits

The rooms need updating. We had many maintenance issues which were not resolved, although the staff was very friendly and supportive. Example: shower too hot and cannot be mixed to cool. Taps lose. TV not working properly. Internet weak. Cupboard door stuck.

4

lee

27 oct. 2024

·

A séjourné 1 nuit

After driving around for 40 minutes trying to find parking, we were in a room with noisy generators outside the window and a store room next door, we had an awful night sleep because of the noisy generator and 3x were woken by staff entering/exiting the store room, talking and unlocking/locking the door. The room was so hot we had the air con on, and it was rattling so loudly every time it started up. Causing us to wake up in the night. The pillows were really flat and bed wasn’t the most comfortable. Other than that we had a lovely time. The room itself was nice, as was the bathroom. Very clean. The breakfast and spa was great.

8

Gillian

27 déc. 2025

·

A séjourné 2 nuits

Stay overall was good On third floor was hot in our room We found very poor sign posting to stairs that actually went right down and you could get out of the stairwell! Lift was always busy and very slow!

10

Tracey

18 août 2024

·

A séjourné 1 nuit

This is not the first time we have stayed. The room was spacious and tastefully decorated. Bathroom was well appointed with bonus of a bath which not all hotels have. Toiletries acceptable but limited, no shower cap or flannels which would expect from this standard of hotel. Bed was big and comfortable. The air conditioning was a great bonus as the weather had improved.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est fréquemment décrit comme aimable, professionnel et serviable. Cependant, le service peut être sous-effectif ou ne pas répondre aux demandes aux heures de pointe, avec des signalements de service de petit-déjeuner lent, de fermetures de bar pour les résidents et de problèmes de réponse au service en chambre ou au téléphone.

Avis de voyageur à ce sujet

10

Martin

28 juil. 2024

·

A séjourné 2 nuits

Very helpful staff and always with a smile

8

David

12 nov. 2024

·

A séjourné 1 nuit

Really good value for money The breakfast room was a little overrun at 10am on a Saturday morning Wasn’t offered a seat and waited for ages and wasn’t offered a hot drink Food okay Rest of hotel was really good and good value for money

4

Dale

25 juil. 2025

·

A séjourné 1 nuit

Room/restaurant was fine, but trying to get a drink as a resident was a poor experience. Had to vacate the bar area at 11pm and sit round the corner where we were served warm bottles of beer from a most disinterested member of staff as if we were an inconvenience! Shocking behaviour to paying guests.

8

Sheila

18 août 2025

·

A séjourné 2 nuits

I'll remember The Swan as comfortable, clean and friendly, with beautifully battered hake and chips. You'll need sunglasses in the sparkling bathroom, with dazzling white towels. A very comfortable bed offers really plump pillows, and is made up with good linen, completing the overall impression. You have to be quite tall to play hunt the hairdryer (mine was found by a member of staff, on the top shelf of the wardrobe). A substantial brunch menu made up for that, allowing a flexible start to the day. The menu is most inviting; leek and potato soup of the day, for instance, was just delicious. It was easy to access the internet, although the signing in process is duplicated in the restaurant, and other areas of the hotel. It's best to organise a taxi in advance, if you need one. I didn't and this oversight required assistance from the receptionist at a very busy junction in her day. She kept her cool. That suggests a classy staff training regime.

6

Laura

19 avr. 2025

·

A séjourné 1 nuit

I gave a low rating due to poor service. I requested room service at 2am, as the in-room menu clearly stated it was available until 7am, but I was told it was not an option. I went down to reception to ask why, and was informed the staff member on duty was alone and therefore unable to provide food. We ended up having to drive to McDonald’s. To make matters worse, I tried calling both reception and room service again at 8am to request a jug of water, but received no response from either. Very disappointing overall.

4

Louise

25 août 2025

·

A séjourné 2 nuits

Although the hotel is really lovely it has gone downhill since our last stay. We had no working aircon so had to move rooms and this too had a faulty system. The manager was really helpful and offered to move us to a lower grade room with working aircon but this was small and not what we wanted. Instead she got us a fan which helped a bit. The hotel was full so no other options. Breakfast was poor. It was run by a group of younger staff who did not smile, engage or want to make sure the breakfast items were refilled. In fact one of the staff walked through the dining room swearing and moaning about one of the others. It was unprofessional and a shambles. The food was cold and the whole food area dirty and unwiped. Plus point was the new gym area, really well equipped but the aircon wasn't working and no windows. It will be great when it is sorted! Apart from that we didn't eat or drink in the hotel and will not be returning. We paid a premium price and would have been more comfortable in one of the other chain hotels up the river!

10

Gillian

18 mai 2025

·

A séjourné 2 nuits

As usual everything was what l'd expected. Nothing was too much trouble and every member of staff was cheerful and very courteous.

10

Suzanne

22 déc. 2025

·

A séjourné 2 nuits

Stay was peaceful, staff was excellent prompt and informative at check in, check in was fast.

6

Leila

19 août 2025

·

A séjourné 1 nuit

Beautiful building, nice spot, lovely room. But… Reception couldn’t crack a smile on check in and was brusque. Another customer was complaining that someone had entered her room with her key card. Car park full. Breakfast awful, not cooked well. Vending machine type coffee, basic sliced bread. Stuff running out and not replaced. Everything seemed a bit too much bother. Pity given the site and the general decor. Maybe just really bad morale but my goodness it shows as they clearly don’t want to be there.

10

Raymond

2 nov. 2025

·

A séjourné 6 nuits

I thought the staff were very professional and helpful. Room was great and the breakfast had lots of choices

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'emplacement central au bord de la rivière, près de la River Ouse, permet d'accéder facilement à pied à la ville, aux parcs et aux restaurants, ce qui constitue un atout constant. Certains notent que les rues environnantes sont délabrées et que le stationnement nécessite souvent des options à l'extérieur des lieux.

Avis de voyageur à ce sujet

8

Jorn

15 mars 2024

·

The hotel was very nice all the amenities you need but outside the property on a gloomy day of rain was disappointing. The river would be nice in the summer but the rest of the street was a dump. No really nice places to eat they all looked like real dives.

8

Tracy

14 mars 2024

·

A séjourné 1 nuit

The area outside is very poor and run down

8

Montgomery

31 janv. 2025

·

A séjourné 1 nuit

Perfect location for town, nice breakfast

10

Michael

5 juil. 2025

·

A séjourné 1 nuit

Location good, good staff

10

Ian

13 nov. 2025

·

A séjourné 1 nuit

Clean and spacious room. Lovely hotel in a great location

10

Emma

6 févr. 2023

·

A séjourné 1 nuit

Fantastic location, really cute decor and bar. Right opposite the river for a walk.

8

Barnaby

25 mars 2023

·

A séjourné 1 nuit

A lovely spot in front of the river Ouse. Would stay again

10

Gurnam

9 mai 2024

·

A séjourné 1 nuit

Location

8

Barry

8 déc. 2024

·

A séjourné 1 nuit

Good hotel, nice room, nice location on the river.

8

Kenneth

1 mai 2023

·

A séjourné 2 nuits

Excellent central location for visiting Bedford.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les commentaires sur les repas sont mitigés : plusieurs clients ont apprécié des plats savoureux et un bon choix de petit-déjeuner, tandis que d'autres ont trouvé le petit-déjeuner froid, insuffisamment approvisionné ou mal géré, et ont noté un service inégal ou des options sans gluten limitées.

Avis de voyageur à ce sujet

8

Inigo

2 nov. 2024

·

A séjourné 3 nuits

Good bar and restaurant, people at the bar good and helpfull, but what I did not like was that you have to go to the bar to order a meal.

8

David

12 nov. 2024

·

A séjourné 1 nuit

Really good value for money The breakfast room was a little overrun at 10am on a Saturday morning Wasn’t offered a seat and waited for ages and wasn’t offered a hot drink Food okay Rest of hotel was really good and good value for money

6

Nicholas

16 nov. 2025

·

A séjourné 2 nuits

Black pudding at breakfast was dried out, scrambled eggs were horribly overcooked and dry. Otherwise breakfast was okay. Room was small and temperature control was very hard to work out.

8

Sheila

18 août 2025

·

A séjourné 2 nuits

I'll remember The Swan as comfortable, clean and friendly, with beautifully battered hake and chips. You'll need sunglasses in the sparkling bathroom, with dazzling white towels. A very comfortable bed offers really plump pillows, and is made up with good linen, completing the overall impression. You have to be quite tall to play hunt the hairdryer (mine was found by a member of staff, on the top shelf of the wardrobe). A substantial brunch menu made up for that, allowing a flexible start to the day. The menu is most inviting; leek and potato soup of the day, for instance, was just delicious. It was easy to access the internet, although the signing in process is duplicated in the restaurant, and other areas of the hotel. It's best to organise a taxi in advance, if you need one. I didn't and this oversight required assistance from the receptionist at a very busy junction in her day. She kept her cool. That suggests a classy staff training regime.

8

Sarah

22 juin 2025

·

A séjourné 1 nuit

We used the thermal spa and very happy, not crowded plenty of space, throughly enjoyed. We managed to get a table at the pen and cob restaurant without booking, my husband is gluten intolerant and they had a separate menu for him which was good and my food was good also. We had booked breakfast which was a help yourself to hot and cold breakfast items and hot and cold drinks. We said to the waitress that my husband is gluten intolerant and do you have anything gluten free, she went to ask the chef is there any gluten free items and promptly came back and said that there was nothing gluten free apart from toast. We felt that come back was not helpful at all and very disappointing. We felt that the food that was there was not a good standard, beans stone cold, mushrooms un washed, hash under cooked and bacon very fatty and poorly cooked. So not happy at all for breakfast, but the room and the thermal spa and the reception were very good.

4

Louise

25 août 2025

·

A séjourné 2 nuits

Although the hotel is really lovely it has gone downhill since our last stay. We had no working aircon so had to move rooms and this too had a faulty system. The manager was really helpful and offered to move us to a lower grade room with working aircon but this was small and not what we wanted. Instead she got us a fan which helped a bit. The hotel was full so no other options. Breakfast was poor. It was run by a group of younger staff who did not smile, engage or want to make sure the breakfast items were refilled. In fact one of the staff walked through the dining room swearing and moaning about one of the others. It was unprofessional and a shambles. The food was cold and the whole food area dirty and unwiped. Plus point was the new gym area, really well equipped but the aircon wasn't working and no windows. It will be great when it is sorted! Apart from that we didn't eat or drink in the hotel and will not be returning. We paid a premium price and would have been more comfortable in one of the other chain hotels up the river!

8

Mark

19 déc. 2025

·

A séjourné 1 nuit

Lovely old hotel with a horrible modern bar/brasserie where you can’t get a pint of proper beer. Room was ok

8

J.W.

23 mai 2025

·

A séjourné 1 nuit

Poor breakfast

10

Tracey

4 juil. 2025

·

A séjourné 1 nuit

Beautiful room breakfast was fabulous definitely recommend

8

Yvonne

31 août 2025

·

A séjourné 1 nuit

We stayed here on our way back home form Essex. What a fabulous Hotel, the décor and amazing touches are just gorgeous. Our room, 107, was fairly basic but we had everything we needed and the beds were really comfy. The food was amazing, we ate in the Pen & Cob Brasserie in the evening and we had the best treatment, felt very special. thank you Daniel.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	137 $US
février	139 $US
mars	136 $US
avril	140 $US
mai	143 $US
juin	139 $US
juillet	165 $US
août	152 $US
septembre	159 $US
octobre	127 $US
novembre	134 $US
décembre	134 $US

di	lu	ma	me	je	ve	sa
1 $133	2 $158	3 $188	4 $164	5 $149	6 $159	7 $166
8 $126	9 $147	10 $170	11 $194	12 $162	13 $138	14 $163
15 $112	16 $163	17 $167	18 $163	19 $137	20 $137	21 $142
22 $137	23 $170	24 $193	25 $180	26 $139	27 $137	28 $142
29 $111	30 $146

Bedford Swan Hotel and Thermal Spa

Prix pour Bedford Swan Hotel and Thermal Spa

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Deluxe Family Room

Standard King Room

Standard Double Room

Chambre Deluxe

Chambre

Chambre Simple Classique

Superior King Room

Suite Junior

Standard Twin Room

Avis des voyageurs sur Bedford Swan Hotel and Thermal Spa

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $180	20 $204	21 $232	22 $150	23 $164	24 $196
25 $108	26 $150	27 $189	28 $171	29 $140	30 $159	31 $183